I had a major radio where ( to make a long story short) issue with my f150 that i had bought from another dealership. I met with jamie the head service advisor and he told me it wasnt going to be an easy solution. Well jamie always kept in touch with me and always tried to help me save money where he could. He went above and beyond. Also their service area is one of the cleanest Ive ever seen. Will never go to any other place to buy a vehicle or service one that has major problems

Reed was/is the Best salesperson Ive known. He went the extra mile to make my experience pleasurable and complete. I thank him and the dealership for their usual 5 star service.

An excellent place to get your Ford or Lincoln repaired or serviced! Doug is especially helpful, always follows up and willing to take the time to explain any issues with your vehicle, and lay out your options clearly and concisely. I will keep bringing my Ford back here!

We found a Mustang online that they had, we live 1 hour and 20 minutes away, I called to check that it was still available and scheduled a test drive for the next day with Wendell. He called me to confirm and had the car ready and waiting for us when we arrived, he took us around, since we were not familiar with the area, and told us all about the technology and buttons on the car. It was the best experience buying a car we have had, from Wendell, Bill (finance department ), Mr. Reichenbach, and Mitchell Gadd (general manager), everyone was very nice, helpful and knew about their brand. We were in and out in a few hours and I am extremely happy with my new Mustang! Needless to say, when we are looking to buy another car, we will be driving a little ways to come back to Mike Reichenbach Ford! Thank you guys again !!!

Took my baby Ford Focus in and they handled the problem professionally and listened to the situation. It took about 2 days as they said it would when I got there and said my name with in the next 2min tops my ride was there waiting even with the ac running for me. The person that handled my situation and gave professional service I think his name was Doug🙂

Top notch experience! Jamie was very professional and provided excellent customer service. My car was serviced quickly and all costs were presented to me prior to service. Highly recommend this dealership’s service department!

Purchased a brand new car from this dealership less than a year ago. It has a little over 5,000 miles on it. The transmission stopped working correctly. The service department has had my still new car for two weeks! They will not give me a loaner to drive, either. I’m supposed to somehow continue going to work and providing transportation for my family when a brand new car they sold me stopped working. In cases like this when the car is still new, things should move quicker!!!

This was my first time buying a vehicle from Mike Reichenbach Ford Lincoln but it was a good experience. Steven was my salesman and he was fun to deal with. This was not the typical high pressure experience you get from most dealerships. Steven worked with me to make sure I was getting what I want. I would definitely recommend this dealership.

Never will take truck their didnt fix half the stuff In came for after waiting week to only fix half the things wrong is Horrible. Customer Service is okay in service department. I would recommend going to a different dealership. After that they called about in for a offer on my truck (2018 raptor) with 30k miles and got 48k. 18k less than carmax.

I trust Mike Reichenbach Service with everything I cant fix myself on my car. They have never failed me yet!

Great customer service from Mike, Mitchell and their team.

Great experience and the staff that assisted me was very knowledgeable in helping build the correct vehicle for me.

I recently purchased a new F150 platinum from this dealership and I wanted to share the overall experience. It was an amazing experience from the very beginning I was lucky enough to work with AJ Thomas as my sales person. She was very helpful getting me the correct information as I start at this process over three (3) hours away were were able to get everything worked out before I drove to pick up the new truck. The service and I stop there from the time I step foot on a dealership she was very helpful understanding it made the new truck buying process extremely enjoyable I highly recommend this dealership and working with AJ Thomas.

Bought a 2021 Bronco from Blake. Team at Mike Reichenbach Ford came through with an easy transaction as usual.

Great place I enjoy the customer service everyone was so sweet and have a smile on your face.

Mr Rufus Richards made my car purchase as simple as it could be. I saw SUV online that I loved. He contacted me immediately and bemt ober backwards to ensure I got this vehicle. They have the best prices and the most friendly staff I have dealt with. Thank you for everything you did Mr Rufus. You have won my business for life.

Service was quick and completed as promised in a timely manner.

Came for the special for oil change, tire rotation and multi-point inspection. The appointment was on time, staff friendly and price was unbeatable!

Great place and great people, theyll definitely do whatever it takes to satisfy you !!

Dropped $18,000.00 cash and went to get the breaks fixed by them. And they say that they dont fix those type of problems. Then WHY do yall SELL CHEVY vehicles on a dang Ford lot?!?! Other than that one problem? They are great to deal with

As usual, service was professional and prompt. Many thanks to the service team.

Great experience customer service in the service department was great Doug was the service person I had the mechanic was Tim and both great guys and very professional

We had Rufus as our amazing salesperson and even though we had a few hiccups in the beginning, we always got 5 star service! Mr. Mike, Mr. Mitchell, and Rufus made sure we got exactly what we were looking for and did everything they could to make it happen in a timely manner! My forever buying car business will always be with MR! Thanks again for everything!!

Received outstanding service! My wait time was short. The service persons were polite, friendly, efficient and courteous!Doris Potter Hickman,Very Satisfied Customer

They work hard to put you in a vehicle, got my dream truck. Best business around when purchasing a vehicle

AJ was the absolute best!! She was so helpful, and walked me all the way through everything. Definitely will be coming back to see her!

The service was Great. Your staff showed personal expertise. I will be back soon because I was informed of rear brakes problems. Thank you. Team MR.

Friendly staff. Rufus was very helpful

We were traveling out of state and had an issue with our Lincoln Corsair. Matt and his team helped assess the situation on the phone as we were driving in and moved quickly into action to get us loaner and back on the road since repairs were not possible that day. I was very impressed how they handled a stressful and frustrating situation for us because of our travel schedule. They made the repairs the following day and communicated with us in a timely manner. They made us feel like we were regular customers of theirs...Ford-Lincoln is lucky to have this dealership and their employees representing them.Bill M. - NC

I recently got my car serviced at Mike Reichenbach Ford Lincoln, and I was very pleased. My car was finished quickly, and all of the service advisors were very friendly. I will definitely be taking my car back to Mike Reichenbach Ford Lincoln for future service appointments.

AJ Thomas is top notch Sales Consultant. Thank you for the exceptional experience on the purchase of our vehicle.

They over charge Was told a rack and pinion would cost $2500 to fix.someone recommend me to raceway Ford in hartsville and they replaced that and did a oil changed for $800. I know its a little far but great service. Love them.will cont. to take my car there if I need anything else.

The truck I drove 2 hours to see was junk. The saleswoman AJ was awesome tho.

Great experience and very happy with service on vehicle.

I arrived around 8:00 for an 8:30 appointment for an oil change and rotation. I didnt get out of there until after 10:00. I think they are working in the right direction by making appointments, just need to continue to improve on turn around time.

I bought a Ford Taurus Sho from MR Ford and my bying experience was the easiest and most pleasant ive ever had buying a car. Blake Johnson was very helpful. The FI department was short, sweet and straightforward. The whole process was almoat too easy. Highly recommended. No shady stuff going on here from what i can see.

Just purchased a new Ranger last week. Its a tough time locating new trucks right now but these guys came thorough for us .Steve went the extra mile to follow through on the sales process and dropped it off at our Office.

This incident happened on Saturday the17th of April. After hitting a large pothole on 95 at around 10 am and the tow truck driver taking us to Mike Reichenbach Ford, we were taken care of by Aaron in the service department. He was not able to fix the damage to our tires as he would need to order parts and said that we probably would have our car back by tuesday. This was very trying for my husband and I as we were just traveling thru Florence, SC for vacation. Aaron was very patient and understanding with our plight. He took care of ordering the parts right away, tried to get us a rental car (which was impossible as they were closed). He made arrangements for us to stay in the showroom waiting area till friends came from NC to pick us up. He did everything he could to help us get on our way and then return for our car when it was ready. My husband and I feel Aaron went above and beyond his job description to take care of our situation. Thank you again Aaron.

Well they very helpful I think I got a pretty good deal very friendly 😅 I would go back

I love this place!! Nice, friendly, make sure your car or anything else you need done they will go that extra mile to get it taken care of. Julie Elvis is the sweetest. She was nice and make sure that my car had everything it need to get the job done.

They were very nice today when I had to have both my airbag modules replaced due to the recall.. It took less than an hour & 20 mins. Keith was very sweet.. I feel it will be a good place to take my Mustang for future things.. thanks guys!!😊

I had the pleasure of meeting AJ at Mikereichbachford in Florence sc and she was the upmost kindest and helpful associateAsk for her she will help you with everything you may need.

Just picked up my new company vehicle. Absolutely first class experience. Miss McLeod is so nice and professional. There was an adjustment problem from the up-fitter with the ladder rack. The service guys took care of it immediately while I was there. Fantastic dealership.

Theres a highrise Ford F-250 with transformer logos on it thats a must see. $94,000. They could offer more than 3/36,000 warrenty though. Talk about no faith in their product

My first time experience with Mike Reichenbach Ford and I was overwhelmed with service, I came in for just oil change and they were so friendly and assist with my other concerns and it was NOT EXPENSIVE 🥰, I’m from Maryland and I rather come here to get my car check anytime

My sales associate, AJ, was very nice, knowledgeable and professional. She guided me to a 2020 Volkswagen Atlas!

Worst service center I have ever been too.My jumper cables were stolen and after three different occurrences of getting a standard oil change without even asking for tire rotation I found the lug nuts so loose that I could take them off by hand.

I was told the part I needed was on back order but they were using the wrong part number. I had to find the part number myself and tell them the right number and my part was in the next day!

Blake Johnson is an awesome sales person & Joe in Finance was efficient & easy to work with.

I realize Service is first come first serve. I arrived about 1:00 and had 5 customers ahead of me. It was nearly 5:00 when I left. 4 hours for an oil change, tire rotation and multipoint inspection. Not a happy camper

Had a very good buying experience. Rufus was my salesperson and he was great. He has called me several times since the sale to ensure that I am satisfied and happy. I have purchased 2 new Fords from MRF and both times it was a pleasant experience. Thanks MRF.

Fantastic. Handled drop in from the interstate quickly and free! Crazy good!

Very prompt and professional. Gave me good and important tips for the care and health of my truck.

Great service. They were short a technician and still had my car done within a couple hours. Will definitely be back.

Excellent service ...

Tic collins is the best sales person on lot. Thanks Steven for all your help.

I had an awesome experience! Dante Anthony did a great job in making sure that I got my vehicle in a timely manner. He was very warm and welcoming. He helped me in every step of the way! Awesome guy! I would definitely recommend people to do business here.

I had a great experience with Dante Anthony. He helped me find not one but two cars. He was very professional and informative when it came to the details of my trade in and the two cars that I purchased. He made sure that the cars were a great fit for me and affordable. I would definitely recommend him to anyone in search of a new vehicle.

I took my 2017 Ford Escape in for service on 5/20/2020, I was greeted and told the gentleman what I needed and he also asked if I wanted my tires rotated and since I trust them because I have not been disappointed since I started using their service 2 years ago I said do whatever is needed, also he explained to be about treatment for my oil changed and this will only be done on every 4th visit to make sure all things run well. He explain the price so that there were no surprises when I paid my bill. Very satisfied with the service I receive there.

My van is in the service shop for a known issue and repair. It has been there 8 weeks now. Obviously I am not happy.

Stopped at parts dept, after my Dental appointment. Excellent dealership.

Sales person I had sold me a lemon and I had problems w/this vehicle the 6 mths Ive had it. It runs hard and the battery is now dead. The SUV is a 2019 Jeep. It appears to me Reichenbach is not standing behind this piece of junk.

Very disappointed! Bought my first car there with no problem at all. When I tried to trade recently though it was a different story...made initial contact online and wasn’t contacted directly back until two days later. When I did I was encouraged to come up there even after expressing concerns that it was too early to trade. Upon arriving I was put in a vehicle that they had to know was totally out of my price range and my feelings about this were brushed aside. When presented with a car payment that was totally unaffordable and I declined, all other options for more inexpensive vehicles were suddenly unavailable or wouldn’t work. It’s as if it was a car payment I couldn’t afford or nothing. This dealership has lost a potentially long term customer.

I would definitely recommend you going to Mike Reichenbach and asking for Dante Anthony he is great. I was well treated they took very good care of me answered all my questions and helped find the right truck for me. Dante was exceptional in the sales process and very knowledgeable about their vehicles. The best place to find your next vehicle in all of South Carolina.

They claimed to want to make a sell but on the 2020 xlt expedition they could not come down by 20 bucks a month, 20 bucks they were willing to let a florence local walk out of their doors without a sale when they said they needed a sale. I personally am not sure if they are 100 percent true in their statements at this point. Didnt think that was how you treated a local middle class family.

Was a very straightforward car buying experience. Their sales staff were easy to work with and very professional. Would gladly recommend anyone to purchase a vehicle from their dealership.

I had the privilege of having Dante Anthony as my sales person and i must say it was a wonderful experience. He was very knowledgeable about the vehicles on the lot and the whole service that the company offers. When i am returning to make another purchase or recommending anyone else, i am definitely sending them to Mr. Balfour. He is who the company needs to grow.

We had no intentions on buying but Connie was amazing and gave us a deal we could not refuse.This has been the best experience my husband and I ever had in buying a vehicle!Connie took his time and showed us all the ins and outs of the truck we bought! Bill in the Financial Office was great as well!I give Connie a gold star and definitely will be back!!

Poor services only find excuses for not help result the problemYes. Im trying to support Local Business but this what I get on returnSecond truck same dealership this one will be my last one especially how shop manager and. General manager at that location trying to blame other business for improperly tire rotation and just make excuses stead trying to find a resolution for the problemWhen they know they did the first rotation of the tires and they didnt improperly.Only swap front 2 tires to the back outside tires Bc they said didnt havent much time to dismount and mouth back.And also manager for truck shop said the didnt do allignment Bc manufacturing warranty wouldnt not pay them for the labor. But never was told. You might need allignment. Nor suggestedTHANKS FOR RESPONDING BACK TO MY REVIEW I DONT NEED CONTACT GADD ITS JUST A WASTE A TIME AND MONEY AND HE DOESNT KNOW HOW TO TREAT FORMER CLIENTS LIKE MY SELF SECOND TRUCK BOUGHT FORM YOUR DEALER NOT COMING BACK THERE

Downsizing without downgrading! From Expedition to Escape. No kids, no family, but two rescue dogs! These were the parameters when we entered the showroom of MR Ford Lincoln of Florence SC. Mr. Connie welcomed us and allowed us to talk, to tell what we want, what we think! Listening carefully, a few minutes later, he came with a few cars we could look at! No YOU NEED this or YOU MUST have that! After a test-drive with the favored model, it only took a few moments to make the decision! Every employee involved, from cleaning up to documents, billing, insurance and so on, did a perfect job. Our first ride home on the interstate proved our impression AND feeling about the dealership! By the way, my wifes name is Connie too, by the way, Mr. Connies birthday is the same as my wifes one, by the way, we lived in a village called Reichenbach, well, finally, we switched cars on a 13th! Same as our anniversary! Signs?!

Great job working in a vehicle for a service. Extremely polite.

Very very good. Professional all the way.

Took my explorer here twice. While both times the employees were pleasant, there were issues with the actual service.Ford offers a maintenance package which you are able to use every 5,000 miles. Part of this package is a change of windshield wipers, 153 point inspection, oil change and tire rotation.After my first visit the oil life was not reset--an easy enough fix, but I now wonder if the oil was actually changed. On both occasions windshield wipers were not replaced. After being caught in the rain and seeing this I went to a different dealership to inquire about this, and was told that if they changed the wipers we would loose a whole maintenance service. Instead I purchased wipers, which this dealership changed for me for free. It makes me wonder what else was skipped over were my tires actually rotated? Was my oil changed both time? Was the full inspection done?I wont be using them for further service. I hope that in the future their service matches the temperament of the desk employees who were extremely nice and very professional - if only the service had been too.

Great people

Wonderful company! Thank you, Angela Cain you are absolutely amazing!

This was the best car-buying experience I have ever had! Excellent customer service, professionalism and reasonable and fair pricing. Highly recommend Blake Johnson!

I think the technicians did an excellent job. Though, there is no way that I can prove that, but I trust that they did. The only reason why I am giving them 4 our of 5 stars is because my oil change did not come with the complimentary vacuuming as with some other places. I think that would have been nice.

No pressure, great dealership. Thanks to Reed we bought a new truck. Will recommend him and the dealership hands down.

The experience started off great but over a month after getting my car and still registration of vehicle is incomplete because no one called to advise there was an issue which required me to come to the office to correct. I called today to learn there was an issue and I needed to come and complete new paperwork. So my review has definitely changed

Professional, friendly, informative

Went by and looked at a 2020 Ford r..I explained that I would come back after vacation to purchase it..the staff didnt pressure me..unlike other dealerships that called after I told them I was going to Mike Reichenbach..after vacation went in and got the truck ive been looking at..great staff....

Excellent service they went above and beyond to make this a painless experience.

Quick & friendly service department.

EXCELLENT Customer Service when fixing my car! Doug was great. Thanks for a great experience!

Very professional people...and most important...they got me in and out...Quick..nice!

Loved purchasing my second Expedition and my sales associate, Steve Collins. It was such a pleasure purchasing my Expedition with this dealership - every step of the process was exceptional. I would definitely recommend this dealership!

Oil change, it was finished in agood amount of time. The associate was very nice and nice.

Great Parts Department and friendly

It is such a pleasure to walk into an organization with very little intention to do business at that time, but with warm, friendly, professional service provided by staff such as Dante Anthony, the choice and decision became a no brainer. I was really impressed. Thank you Mike Reichenbach and thank you Dante Anthony.

GREAT SERVIVE

Service department is always professional and very welcoming. I feel that my vehicle is in good hands which brings me peace of mind. My only negative feedback is the long wait times but that also means many others trust them with their vehicles. They are also very accommodating by providing a shuttle service back to your home if the wait times are extensive. Jamie Hickey has handled my vehicle each time and he is great at communicating what is going on when I bring in my truck.

Had to use them 3 times in the last 2 years due to unforeseen circumstances and bad drivers. If needed, they would be my first choice again.

Steven Collins is just wonderful! Explains everything. No surprises. I highly recommend him and this dealership!

I have always had the best experience at mike Reichenbach. Anjenee Thomas has been exceptional at what she does. She has sold me 2 cars and she always goes above and beyond to make sure her customers are treated like family. She takes pride in all she does. Thank you anjenee for an exceptional job....

I have used the service department several times for oil changes, service repair needs, tires. I have always had an excellent experience. Doug usually helps me when I come in. He assures that I am taken care of, and my issues are resolved. I really appreciate the great experiences I have had. I highly recommend Mike Reichenbach Ford for your service needs

This dealership is awesome! Dante Anthony is the one to see! Best experience we ever had purchasing a vehicle!

I give a thumbs up for this dealership. They worked with me to buy a newer car for our daughter as a birthday present and pre- college graduation gift. I have two favorites and they are one!

I had the best experience ever with Danté Balfour. He is very professional and knowledgeable. He made the car buying process that is usually crazy and hectic, as easy as possible. If you are ever in the market to purchase a car I would definitely recommend Danté.

Very Nice Shop and Service

Very professional and courteous staff that made me feel at ease when I had to have my car towed to their service department. I was even given a loaner auto to drive until my Taurus was repaired and everything was explained to me when the service was recommended. They truly showed that they care about the customers and I really appreciated that!