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LANDMANN
7405 Graham Rd, Fairburn, GA 30213, United States
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LANDMANN

Comments
Br
Review №1

Very friendly and knowledgeable. Love there products and service. Have been shopping with them for years. I would highly recommend them and there products.

Ni
Review №2

BUYER BEWARE. Do NOT purchase LANDMANN products. My wife and I purchased a LANDMANN Super Sky fire pit. The box arrived damaged, and after opening the box, discovered that the hardware pack had not stayed sealed and half of the hardware needed to assemble the fire pit was missing. I called Customer Service and filed a warranty claim. Below is the timeline, After 9 weeks, I still do not have the hardware I need to assemble and use the fire pit. So, I guess I need to go and find/buy the hardware myself, as this company is too incompetent to send out replacement hardware. I will never purchase a LANDMANN product again.09/23/2020 - Package arrived damage and missing hardware09/24/2020 - Called Customer Service to file a Warranty Claim10/07/2020 - Emailed Customer Service to follow up on Warranty Claim10/09/2020 - Called Customer Service, as I had not received a response to email. Was told that the Parts Department had been having an audit the previous 2 weeks and had gotten behind on shipping orders. It should ship on Monday, Oct. 12th.10/26/2020 - Called Customer Service, as I had not received a shipping notice as told. Was told they would ship it out that day. Received Shipping Notice.10/28/2020 - Received incorrect parts pack, called customer service. Verified model # and was told they would send out the correct parts pack.11/05/2020 - Called customer service, as I had not received shipping notice, was told they would check on why it has not shipped and call me back.11/09/2020 - Called customer service, as I had not received a call back. Was told they would check on why it has not shipped and call me back. Received a call back with Tracking number.11/11/2020 - Received package, they sent me a replacement spark guard for the fire pit. The claim was for the nuts and bolts to assemble the fire pit.11/12/2020 - Called customer service again and was told they would send out the hardware.11/16/2020 - Received package, again they sent the parts for a different model.

Br
Review №3

After searching high and wide for a fireplace cover for my Landmann fireplace, I was at a loss. Zina, the amazing customer care representative, helped me find a cover and put in an immediately shipped order. I am incredibly with my Landmann fireplace & service!

Ab
Review №4

Nice people n trucks friendly place!!!

Ke
Review №5

I have owned this smoker since the beginning of January. The heating control melted and came apart. I sent them an email, they kindly replaced it. So, the next time I used the smoker (please keep in mind this is the fifth time Ive used it) the heating control failed at exactly the same place. I want my money back. The smoker is garbage. Send me a shipping label and Ill send it back with both cords.

Ch
Review №6

Received unit damaged in ways that were caused by bad quality practices. Have been waiting over a week for replacement parts. will have purchased this unit and not able to use it for a month as of next week. really poor customer service am gonna request Sams Club investigate the quality of items they promote thru there stores and online platform cant tell you if it is a good or bad product cause I still cant use it...

Ty
Review №7

Fast loading Great customer service

Al
Review №8

Quick liveload.

At
Review №9

I work here

Information
7 Photos
9 Comments
3.8 Rating
  • Address:7405 Graham Rd, Fairburn, GA 30213, United States
  • Site:http://landmann.com/us
  • Phone:+1 800-321-3473
Categories
  • Grill store
  • Outlet store
  • Warehouse store
Working hours
  • Monday:8AM–3:30PM
  • Tuesday:8AM–3:30PM
  • Wednesday:8AM–3:30PM
  • Thursday:8AM–3:30PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–3:30PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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