Great service, friendly staff. Service advisor Fernando is awesome! I have been buying and servicing our Toyota here for years.

I scheduled my service two weeks in advance; I got a reminder phone call 2 days prior; the shuttle service was a nice touch (a loaner would have been better but, I understand); and everything went as well as anyone could have asked for. The only think I will say is that the complimentary water was out. Thats ok though, I was there super early.

I had just gotten out if the hospital. Still had my wristband on. All I needed was a battery exchange. I had to wait a couple of hours for it. Apparently there are no exceptions for them to hurry on a job. Would have only taken 15 mins. Also as soon. As the battery was installed, I couldnt control my passe nger window with my main control on the drivers side. I immediately notified them and as expected they told me it had nothing to do with what they did without looking at it. Said it would take several hrs. to diagnose. Im a 100% disabled vet fresh out of the hospital. I was very uncomfortable and needed to get home. They said to bring back when I had a whole day to leave it. I usually have many appointments through out the week. I need my vehicle. Its a handicapped equipt Sienna.

I was really surprised by the great deal I got at Fox Toyota!! They changed the six spark plugs on My 2012 Toyota Avalon for $119.67!! They let me take my own parts-- which I bought on Ebay. When I saw a Youtube video on what the job entailed I was expecting a bill of $500!! And the facility is first class!! Looks great, with plenty of seating, all kinds of TVs, and even a Snack Bar! And I really liked my Service expert, Claudia. She was very professional and explained all the options! :-)

Had questions on my Tacoma. They will be addressed on Tuesday. Employees at Fox Toyota are very curtious, helpful and informative...

Theres not a better car dealership in El Paso TX if youre looking for a car wheter is new or used look up MR.Huizar He will go the extra mile to help YOU and only you most honest salesman I had dealt with and I have dealt with many many before so Toyota is my new choice because of service,warranties and reliability.

I had to have an air conditioner cooling hose replaced & the system recharged with coolant. The total cost was $572.50. I thought $334.00 for labor was extremely high to change one hose.

I made an appointment at 9. I am still here 11:10 a.m.

Came in to get a service, tire rotation, and state inspection and was offered a car wash which I gladly accepted. Got called to inform me my car was ready. The inspection and car wash were not done. What is the point of writing down the work that needs to be completed if it wound get done. Makes me lose confidence that the cross tire rotation was also done properly. Sure enough when I went to ask it wasn’t not done because the service writer forgot to write it. Attention to detail at this service department is the poorest I have witnessed.

They cut a custom aftermarket key for me super quick. In and out in less than 10 minutes. Came out perfect!

Super quick service loved it. Very detail n I know right now people are worried with the pandemic but this r clean n following precautions. We have to recognize those that r still working so if possible give a tip.

02/01/2020 Review:Worst customer service I’ve had. They don’t take you seriously. Management also treats you like you were their employee (garbage). All we need is a good service and to have our vehicles in good conditions for our family. Also, you can kiss your factory insurance good bye since they’ll find a way to charge you.UPDATE:12/31/2020 new review after another service.The vehicle was brought in for regular maintenance but specifically asked to check the battery since it apparently wasn’t charging per a message showing in dashboard. They said it was checked and that everything was fine, three days later the battery died. Called the dealership and said that again it was fine when that they checked it and that it was unpredictable to know when the battery will fail. We jump started the vehicle and went to a local auto parts store, they checked the battery and were able to tell it was a bad battery. Now that makes me think that the battery wasn’t really checked. We trusted the safety of our vehicle to the dealership but after this and other issues that we had before where even the manager treated us in a rude manner, we are not going back. Overall, the waiting time and the service is awful.

Great service, professional service advisor

I was on my way to California from Louisiana, but had trouble with my 2019 Tacoma, the dealership found it was a fuel pump issue. The service advisor Miss Gracia helped me found spare part, replaced in 2 hrs. Thank you so much for FOX Toyota!

The scheduled service on my 2015 Prius went very well and in a timely manner.

I went to service my Rave 4 2020 because it would not start i used my battery charger and got it working, so i took it to the dealer and i thought they fixed the problem. Yesterday i got off 12hrs of work and my suv didnt start again. I once again used my battery charger and got home and rested. I will be going this morning to see if they can fix this problem so i wont lose no more sleep.

I went to buy a part. I was waiting so the employee give the price than he jump to help another person and ignore me. I step outside the business I bought $500 part from another company that they provide a excellent customer service.

Fernie Martinez very professional an asset to Toyota Hoy Fox. I used to buy at Kia but the service there was terrible. Going Toyota from now on

Great people! I had my cars breaks checked and did not needed replacing. They checked it and got me going in a timely manner.

In my view, they charge way more for their work.

I brought my truck in for a small issue related to the wireless phone charger. I was asked by the person receiving my vehicle if I wanted to drop it off or that I could wait for a service advisor to look at it and provide a resolution/update. I waited over 3 hours for a service advisor to provide me with an update and none was given. I then inquired about the status of my vehicle and was referred to Tanya Lozano who was the assigned service advisor for my vehicle. She said the following oh thats going to take a while, I thought you were just dropping it off. Even though I was frustrated at all the time wasted, I still decided to ask her if she could set up an appointment for me to which she said that I should just call and make an appointment. Ive serviced my vehicles here multiple times before and have never had a communication issue nor a bad costumer service experience as I did today.

Awesome customer service! Love to service my vehicle here!

The team at Toyotas service department are great. I scheduled my appointment, they followed up before my appointment, and they took my vehicle in as scheduled. They reviewed the service and scheduled my next appointment. Awesome.

Customer service was great and fast. my oil change was cheaper than the local guys.

They are fast and there customer service was awesome.

Everytime I take my car here, I feel like I got the best oil change and their shuttle service is really convenient

Great just crowded.

Excellent service...

Worst service ever there’s an extremely unprofessional girl who is just on her phone texting and texting and yelled and me Infront of my children. I was in there for 3 hours with my four and five year old, I would never recommend this place to anyone. I love Toyota but I would never buy again because of the service I received here. Must be nice to get paid to do nothing but text all day.

Is always good with the customer care

Nice service...

Too many delays, service people lack costumer service skills.

Very good and prompt service

Love My Toyota! Great, professional service every time!

Amazing like always 😌

They try to give you nothing for your trade!

Wait a lot of time for oil change..

Great place good deals

Great service!

Excellent service!!!

They get the job done...

Friendly staff

Con cita fue rapido el servicio

My prius with 115,000 miles has not broken a thing in 7 years. Great service.

Wonderful attention

Thank you very much I was very pleased with your services.

Good service and good attention

A place equipped to wait while your car is ready. I ordered coffee and breakfast and it was very tasty

Excellent service and good customer service

I cant comment until they give me my car because I brought it to a gift because the airbags this is the second time those airbags came out too bad

Excellent service from Toyota El Paso TX

Claudia takes care of me, very well. She is very efficient.

Excellent attention.

The service is the first