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Herrera Service Volkswagen Specialist
1216 Kastrin St, El Paso, TX 79907, United States
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Herrera Service Volkswagen Specialist
Comments
Gi
Review №1

My 16 highly Modefied Golf R needed open heart surgery, Great shop, Very professional and friendly, Takes pride in the quality of workmanship they deliver to their customers. Best VW repair shop around.

Om
Review №2

Great place to get your car serviced. Fast, knowledgeable diagnostic advice by real professionals. Love this place.

Er
Review №3

Friendly and professional service. They always fully explain whats going on with your car and show you when they can so that you know whats required to fix it and in all honesty its the only place I trust.

Ma
Review №4

I broke down on my way into El Paso and Herrera’s helped me get it fixed!! They fit me in and did a fantastic job getting on the road home safely!! I plan on scheduling my future maintenance with them when I am here for my monthly visits to my grandson. If you are looking for excellent service, work and affordability I highly recommend them!!

ma
Review №5

So professional and knowledgeable. Always a pleasant experience!

Ma
Review №6

Great business & great people! They do a great job each and every time.

Ma
Review №7

Brenda and Alfonso helped me get to my destiny after my car broke in El Paso. They were fast, reliable, and offered and excellent price. I was lucky to find them and the car now runs wonderfully.

Ja
Review №8

Do you own a Volkswagen? Do you need an HONEST mechanic that wont try to up-sell any services and rob you? This is the place. Been taking my 2009 GTI there for years. Recently took my GTI because I needed an oil change. My hood shock was worn out so I asked them to replace it as well, took 2 minutes and they had the part in stock. I also explained that my A/C blower went out, (or so I thought). They found a penny lodged in the blower which was preventing it from spinning. Within an hour and $100 later, I was back in the road. Theyll tell you what repairs are urgent and what can wait. Theyll even go so far as telling you how to fix things in your own. I asked about an issue Im experiencing with my 2009 Porsche Cayenne GTS and they recommended a fix based on previous customers who had the same issue with a VW Toureg. Brenda is super knowledgeable and their mechanics are pros. Always treated me well, cant complain.Note: Due to the current COVID-19 guidelines, its best if you make an appointment ahead of time.

Pe
Review №9

Great service. No hassles

Ta
Review №10

Great people, helped me out and they are honest and reasonable.

Ri
Review №11

Got a Vee Dub? Well, this place is on point with service, repairs and price!

MI
Review №12

Best volkswagen service in el paso hands down even better than the vw dealerships they are always willing to help and go the extra mile to make sure your ride is safe and working properly

Al
Review №13

Professional people and trusty/reliable mechanic. They help explain and show you what work was done and why.

Di
Review №14

I used to take my 71 Super Beetle there. Excellent service. Then I would take my 05 GTI and again excellent service.

ra
Review №15

So I cannot say enough good things about this place. The mechanics at this place are amazing, diagnosed my car in literally minutes after being to several places including the dealership. Brenda explains everything in detail and the prices are extremely affordable. If you have a Volkswagen then this is the place you need to take it, great prices, good people and frankly very honest.

je
Review №16

I never bother with reviews but this place is worth it. After I found this place, I’d only ever take my car there. Brenda is very friendly. They always gave me the most affordable prices compared to other mechanics. They know exactly what they are doing and they finish your car quick. They are very knowledgeable and honest people. Highly recommend! Sadly I moved away, and I have not found mechanics as good as they were. They aren’t out to empty out your wallet. Give them a shot, you will see for yourself!

ju
Review №17

They have worked on two of my cars. My vw cc when it had carbon build up and my audi s3 needing an oil change. They are very knowledgeable and have very reasonable prices.

Am
Review №18

Wonderfully Family owned with strong knowledge on VW manufactured vehicles. Great pricing and very friendly.

Ve
Review №19

Amazing, friendly service. They take care of their customers.

Je
Review №20

Amazing!!! They are extremely professional & have done a great job on my vehicle. I have have never been happier with a shop. I am definitely a customer for life!

Da
Review №21

Very knowledgeable and got the car fixed and back on the road faster and cheaper than the dealer ever would have.

En
Review №22

Tgese guys knows what they are doing, took a mexican VW truck for a clutch repair and the service was even better than taking it to the dealer.

Vi
Review №23

Great serviceTruly specialist

Be
Review №24

Absolutely fantastic diagnostics services. They found out what is wrong with my car that misdiagnosed at Firestone. There prices are reasonable and had my car ready within 2 days. They are awesome!

pa
Review №25

This is a top class place with reasonable prices. I am extremely happy with the service I received from them. I recommend them highly. Ask for Brenda if you do not speak Spanish.

Ma
Review №26

VW savvy people at their best, and not only that. Great customer service and very professionally managed, hard to find dedicated and passionate individuals like the ones youll find here that will go above and beyond to get things done.

RR
Review №27

Straight forward mechanics who are passionate about the work they do, The only place that touches my cars, if I cant fix it it goes here.

Jo
Review №28

I was having problems with my Jetta and I got to the point that I thought of replacing my car. Luckily, I did a search online and I noticed this car shop specializes in Volkswagens plus they had good reviews. Well, they fixed my car and they took the time to explained in detail what was wrong with my car. I will definitely keep doing business with Alfonso and Brenda!!! 👍🏼👍🏼

Za
Review №29

They know Volkswagen’s incredibly well!! We will continue to go back to them again and again! Super cheap prices and a knowledgeable staff!!

Ar
Review №30

Worst customer service ever they told me to call about my car on 2 hrs i have them a call & the mechanic was out & could not get any info 2nd time i call the secretary said they were taking a lunch break & would call me back at 5:00 p.m i never received the call & my car even stayed at the shop i call the next day & once again the mechanic is out when i go inperson the secretary was extreay rude yelling at me & all i told her was well i was calling to check on the car on the times youn told me as well as the mechanic did not let me explain anything at all since he came out yelling at me & kicking me out for no reason as i was just asking info about my car at the end my car did not even get fixed at all as well as when i had called them as soon as the opened & tild them not to touch my car at all since i was picking it up i saw that they were trying to work on it even tho i told them not too

Ju
Review №31

If you own a Volkswagen this is the place to go!! We are living in our Eurovan while roadtripping the country. We went to a few mechanics before finding this one and no one else knew how to fix our issue! A new filter and fluids later we were back up running in perfect condition!!The staff was incredible friendly and helpful! When we heard our total we couldn’t believe our ears! Ridiculously fair priced!! Great place to go!

B
Review №32

Ive been with these guys for a few years. The do good mechanical work. There are two problems I have with these guys. 1) they dont perform their work in a timely manner. If they say they will finish the work in one week, it takes them one month. 2) theyre horrendous at returning phone calls. There have been numerous times where I have called them at least 20 times over a five-day period with no return of my phone calls. This is highly unprofessional. I would not take my car to these folks for bodywork. Anticipate having to wait at least 9 to 10 months to get any work done. Not because they are busy but because they are unreliable and slow.

Do
Review №33

Ive been going to this mechanic for about 2 years now and Ive had no problems. Pricing is fair and the work is reliable. Car is usually ready on time. Speak to Brenda if you dont speak Spanish.

ni
Review №34

Every was decent on the vehicle... I just dont like how all the cars are stored in the dirt... They know what they are doing for volkswagen especially the front desk girl. She knows alot and is very informative

Aa
Review №35

Took my car twice for different issues but they got it fix very friendly and professional. I will be going back again if I have any problems with my car or even to do an oil change. Highly recommend if you own a VW or Audi.

Is
Review №36

I wanted an Audi mechanic and I knew VW and Audi are very similar. First I went to the dealership and they wanted a few thousand dollars to repair my car. Found the reviews for Herrera VW repair and I went there. They really know VW and Audi cars. And the price to fix my Audi was less than half what the dealership wanted. I saved $1800. No joke. The vehicle is running great again. Thank you Herrera VW.

An
Review №37

I like that they r honest, down to earth, and know everything Volkswagen

ga
Review №38

Super customer service, always give you the best choices for repair and save money

Ti
Review №39

The best and reasonable. Only does VW

Ge
Review №40

Excellent service

Al
Review №41

Took my 2016 Jetta for engine light on, and EPC light they fix it in 24 hrs. Found out that it was a broken link to turbo actuator causing fault. It was well welded. Decent price as well. Thanks.

Jo
Review №42

Excellent service!! Don’t go anywhere else!!

Sa
Review №43

The kind folks were able to take a quick look at my Passat and tell me - for free - that what I thought was a suspension problem was actually a tire issue. They saved my road trip!

Ho
Review №44

Staff is incredibly helpful, and they know Volkswagen well, if you have a problem theyll know how to fix it.

Mi
Review №45

Reliable, honest and reasonably priced!

A
Review №46

Very great people, just be respectful and they will take care of you even if you have a small little problem, they will go out of their way to figure out what the issue is before letting leave with your vehicle, plus they do headlight restoration, very good work👍

Jo
Review №47

I went and payed for a diagnostics about what was wrong with my car, they told me there was nothing wrong with it, as I was driving home my car broke down . I went and claim to them that same day the car had broke down when it didnt have anything wrong according to them, all I wanted was a refund for the diagnostics since they failed to provide me with what was wrong with it .They said they couldnt give me a refund since they arent responible for my car, who would say that !? How will they not be responsible for something I paid them to do . Good thing I took it to another mechanic which was cheaper and more profesional . My engine could have been blown up and I could have ended having to buy a new car thanks to these guys and they claim they are not responsible for any of that . If you plan on taking your car here just know your getting ripped off . Worst shop I have ever had to deal with

Ca
Review №48

Experienced VW repair shop

Re
Review №49

My mom work their

An
Review №50

Experience and good service

ab
Review №51

Great service!!

E
Review №52

Unprofessional, unorganized, unreliable

Ju
Review №53

Simply the best, good service and friendliness.

Hi
Review №54

Honored. He is not trying to get money. I have taken him two or three vw bugs .... And he is an expert in hot dogs!

Ju
Review №55

The best VW mechanic in El Paso. My honored

la
Review №56

Excellent service honesty super recommended

Er
Review №57

Excellent service and absolute honesty!

Ed
Review №58

Very good service, I recommend

Information
6 Photos
58 Comments
4.6 Rating
  • Address:1216 Kastrin St, El Paso, TX 79907, United States
  • Site:http://herrera-specialist.edan.io/
  • Phone:+1 915-301-3877
Categories
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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