WARNING!! STAY AWAY!! THEY WILL ROB YOU BLIND. I DO NOT UNDERSTAND HOW THEY ARE STILL IN BUSINESS. SHUT THEM DOWN!THEY DO NOT KNOW WHAT THEY ARE DOING. WHAT A JOKE OF A BUSINESS. WORST PLACE OF BUSINESS. THEY DO NOT EVEN DESERVE A STAR.
Carlos and alex zamora pay me for what u owe me. your place is a huge scam. cant even pay your young out of school technicians without history in working on a vehicle. all u both do is make vehicles worse and over charge and take weeks to return the vehicle with more problems to there owner. beware this shop is trash
Took my car to these two so called mechanics. Trusted them that they were going to fix my car from a simple check engine light and a valve replacement.My car came out with tons of problems that were not originally there . My car came out with a messed up ignition scratches on my car check engine light was still there. These guys gave the round around for 8 months wouldnt answer my calls. Took 2500 from my credit card with my car being worse than what it was. Thankfully a trustworthy mechanic took care of all these problems hassle free.DO NOT TAKE YOUR VEHICLE TO THESE TWO CLOWNS!! LOOK ELSEWHERE BEWARE!! coming from a native el pasoan.
Honestly best shop in town, have been to multiple shops around and they all charge a lot of money for poor work.This guys charge a fair price for awesome job they have worked on my RX8 and my FR-S and they both runnig like brand new cars. Really recommend this shop
Amazing shop. Good price especially for how good of work they do. Highly recommend without a doubt best shop in el paso! I have taken all 3 of my vehicles here and have never had a issue! They do amazing work and I recommend to everyone that needs work done to their vehicle!
The service here is impeccable. I went in to get a new clutch installed in my car and not only did it get done on time how I was told, I even learned some new things about my vehicle thanks to the intuition of the Knuckleheadz team! I highly recommend you bring your vehicle to this shop, everyone there is professional, friendly & the environment is like one I’ve never experienced before. 5/5 stars for sure.
This is a quality place to take your car for repairs or an evaluation. Carlos,Michael,Plez and Shane know their stuff. Honest,skilled and good guys to deal with.
If I could give this business 0 stars I definitely would. I am from a military background and needed some work done on my truck. The two brothers that own this business made it seem like they were trustworthy and did a good job. They took forever on my truck to “fix”. Once I picked up my truck it was worse than what it previously. I went back to them and they said it was not their fault that they had already “fixed” it and told me to go away. BEWARE of this place !!! DO NOT TAKE YOUR VEHICLES HERE!!
Surprised they are even still in business. It’s apparent that they have not the slightest idea what they are doing. Came here once, smh never ever again. What goes around comes around. For those who are on the fence about using these guys to fix your car... you are better off going on YouTube and doing it yourself. Back away. Back far far away.
Im not going back to this place. From an oil chwnge to oil pan seal to transmission leaking oil. This technician was trying to rip me off. Trying to make extra money. Wont go back and about to report them to the bbb. Just wanted a sumple oil change. Come on guys.
They did a good job servicing my bike. Friendly people
This shop is the worst in el paso beware
Very helpful and knowledgeable.
What a terrible experience to say the least. After being stationed here from North Carolina Iwas having trouble with my vehicle decided to stop at this place only to find my self in a living NIGHTMARE . I trusted these people with my family vehicle and he left my family stranded for over three months with no vehicle giving me the runaround. When I would question him what was going on with my vehicle he became irate and told me to do what ever I wanted he wanted to return my vehicle even worse then what I had taken it in. Left me and my kids stranded with no solution in sight. It is sad that people in your town treat people like this
This “business” is literally just a huge scam. wouldn’t recommend this place even to someone I hated. The customer service is alright because they are excellent liars but they will give you excuses after excuses and will avoid you if you try to get in contact with them through the phone. They left my car worse than what it was but I had enough of their lies and took my car because they couldn’t get the job done. Complete garbage service and “manager”.
Definitely recommend for your vehicle repairs or modifications needs. Alex and Carlos provide an extensive mechanical knowledge and experience. Trust is very important to me, and feel comfortable bringing my vehicles to Knuckleheads each time!
This place is a joke I would hate for anyone to go through the headaches I went through with this shop. Picked up my care after months of lies took it home the same way I left it. Excuse after excuse and the manager is the worst I have experienced in my time! One day all the horrible inconsiderate things they do for the citizens of El Paso will come back to them x10.
Beware. Dont trust the knuckleheads. Two huge liars. Will make u suffer.
Absolutely awesome.Great mechanics. Good prices.Even a ride to our motel.
Great place for small repairs. Had an issue with a wheel bearing, brought it back and they removed and replaced it free of charge (wheel bearing under warranty), however one of their mechanics messed the job up and damaged my vehicle further. Before this incident I had no issues with this place. They gave great customer service and fixed my car in a very timely manner. They even helped me get around with transportation while my car was in the shop which most shops don’t do. Everything was great at first. Fantastic. But I tried to get a timeline for the replacement part, but was not provided an answer even after I called numerous times. After calling over 7 or 8 times trying to get a time line on when the part would come in I was yelled at and hung up on. Although I wasn’t the one who damaged my car I was called inconsiderate and rude for wanting get more info. I have bad knees, back, and feet and am on disability through the military which is why I bugged them so much. I literally need my car, but due to this incident I had to buy a bike to get around. Now I have to go get my vehicle fixed by someone else and pay out of pocket. I won’t be back. Once the job was done incorrectly it was almost as if they didn’t want to take responsibility for their screw up and it was my fault for being so aggravated.
These guys are great! They’re welcoming you the minute you drive in their gate. Quick to find the problem and quick to fix it. I was in and out in less than 15 minutes with my car working.
They took way too long, my vehicle is worse now, after 3k is not drivable. Excuse after excuse then ghosted, didn’t return my calls. I have a new transmission now but other issues came up, they couldn’t figure it out after 5 months finally said it was the motor. Took them that long to determine. Save your money and save your time. They do not own up to anything.
Amazing customer service and friendly atmosphere! Between Mike, Alex and Carlos this is hands down the best trip to a repair shop I have ever dealt with. We just moved to Fort Bliss and I will not go anywhere else, everything was explained to me very well. The prices are unbelievable and so affordable, they tell you it straight up what is going on and what they can do about it. I don’t think that I’ve ever got so much honesty from a mechanic before. Being a military family the honesty and the discount is very much appreciated. Thanks guys, your business was worth every penny and I will recommend you to anyone who ask for a great mechanic!
Great shop. Carlos is da Man
As all the other reviews these guys are tops!! You can not go wrong by using this garage for all your vehicle needs. Super friendly, great pricing, and they communicate great to explain work that is needed. Highly recommended. Thank you Knuckleheads for customer friendly place. Keep up the great work.
Best Mechanic Garage In El Paso Texas!Attententive Mechanics and Was 100% Satisfied With The Work!
ABSOLUTELY. AWFUL. Very untimely and nothing fixed. More issues suddenly appeared after finally getting it back. They will block your number and after calling off other numbers will say they’ll give you a call back and won’t. Whole experience was a disastrous waste of time and money. Please for the love of everything go somewhere else.
I took my truck here because of the great reviews on BBB but it was a huge disappointment! I requested a full diagnostic on my truck and asked them to check why the engine was misfiring. I waited 2 days for them to just touch my truck and they finally sent me the diagnostic report and told me it was one small pig tail causing misfire. It took 2 days to find the right part and another 2 days just to install it. I had to call them everyday for updates, no one ever called me with info or updates. I called them today and finally was told the work was done but not before being told it was going to continue misfiring because it needed new spark plugs and all other pig tails needed to be replaced as well. I asked well if you knew one wasn’t working why didn’t you bother checking them all and I figured spark plugs would have been the FIRST thing they checked for misfires. I was upset and the owner told me a mechanic recently quit after being thrown in jail and they were swamped with work and he promised they would work with me and install new pig tails and spark plugs and only charge parts not labor. Of course I asked for exact price before committing and after calling 3 times and waiting 3 hours I was hit with $640 just for spark plugs!! I called and asked to honor price the owner told me but he “ran numbers” and it came out to $640. I told him not to do the added work and I would go for my truck. To top it off I went to pick it up the truck but found my electric drivers side window was somehow rolled down and no one knew how to roll them back up. I asked what am I gonna do now, it hadn’t rolled down for years!?! I can’t roll up windows, what if it rains? He said well it’s going to be sunny the next few days. Bro I don’t need a weather man, I need a mechanic I can trust! Other thing, If you drive by the garage, you will see tons of cars, the owner told me they hold cars when customers have work done but can’t pay so they “store it.” Well yeah I’m sure if I didn’t keep calling and asking for the written final price before agreeing to work for “parts only,” my truck would also be “in storage.” Ohh and by the way, I’ve been driving the truck and not a single misfire.
The workers at this garage are honestly the best I have ever encountered they worked very hard on my car to put my new brakes on which were very worn out and even got me a good deal on some new parts I would have needed for my car but gladly didn’t need because the kept working on my car and eventually got the piece I would’ve needed to replace to cooperate while waiting for my car to be finished I was invited into the shop and talked to the entire time everyone there is very sweet and will definitely make sure your car is fixed at a nice price 10/10 definitely recommend.
I would give a 0 if I could. Taking months to even look at a car. On top of that charging for parts prior to service! Even blocking numbers when trying to call about how much longer the service my take. I can not believe you bbb rating. I will be contacting the bbb and filing a complaint. And requesting my money back because those charges are fraudulent because they are services that were never rendured
Lazy jobs.. People here are rude once you called them out on their mistakes.. they are good at making your cars worse than actually fixing them..BEWARE!!
Helpful by phone havent taken my car there yet
Absolutely garbage. They do a lazy job and take forever to do anything. They rarely will answer your calls like they are purposely ignoring you. Over priced and make you pay upfront. I was told to pay upfront or get my car out their lot.
I wont go back again.
I took my car in march for a clutch replacement on my camaro ss alex came and picked up my car drove it to the shop and attempted to replace my clutch they put in the slave cylinder on even though it was the wrong one didnt tighten the driveshaft pinched the hydraulic line to the slave cylinder they fired up my ecm and harness and had to pick up my car in a tow truck beware if he does this to family idk what he will do to customers it sucks they turned my dream car in to a nightmare
Very good people and service. Wont take my car anywhere else for repairs. Good with time and very professional.The people here, take good pride in what they do and they dont rush through it. I will recommend them to all personnel I run across that needs repairs and service done to their vehicle.
Great service good honest pricing
Awesome folks, customer service to the max. They went above and beyond for me, a soldier about to drive 1800 miles home! Couldnt recommend them enough, and to my soldier compatriots on Fort Bliss. These guys busted their backs to get me back on the road before the roadtrip for a far more than reasonable price. These guys will do right by you, give them a call! Thanks you guys for getting a soldier home.
Great group of guys own this place. They dont screw around and give you a fair price for great work and they stand behind their work!! Been going to them for awhile now when the need arises and recommend them to anyone needed repairs, no matter how big or small!
These guys are awesome! They helped me even after their shop was closed. Ive never really been able to trust anybody to work on my car but they proved me wrong. Theyre good at what they do and I will be taking my car to them from now on.
Great guys here! Always super friendly and always been honest with me. Great service and fast! Highly recommend these guys.
Amazing place for car repairs. Great prices & customer service is top notch.
Carlos and Alex provide amazing service and the very best customer experience.
I have been going to this shop since before they moved from their location on Montana. If theres anything wrong with my Cobra, they diagnosed it fast and work with me on the repairs. In a city full of messed up shops and mechanics this shop is the first one I can fully trust and consistently work with.They are a huge supporter of military and their rates to quality of work absolutely cannot be beat.
These guys are garbage. They overcharged me and now my car is leaking fuel from parts they installed. Im never going back to this shop. I would put no stars if possible
My friend took his car there, the said they could swap the engine for 8,000 and itll be done in a couple weeks. Its been 6 months, they made my friend pay for missing parts on the engine after he paid for a complete engine. So 5 months down the road, the car got hood damage and a cracked Windshield while on their property due to high winds and improper closing of the hood. When he finally gets the car back he drove it for 2 days and suddenly theres mechanical failures due to the engine being built improperly. Friend gives up on the car decides to sell it. This garage offers 500. No money or title was exchanged and another person bids double the previous offer. Now theyre trying to call the cops for theft? No this garage is where the theives are. Save you time and money, go somewhere else.
I am always hesitant when taking my cars to a shop for repairs but when I was told about this place I brushed it off and took it to a different shop that made it worse before coming around to this shop. Knuckleheads helped me repair those repairs the other shop did they worked with me and were reasonable the whole time. They are understanding and I recommend this to any and all people expecially military personnel.
Knuckleheads Garage is the best thing happening in El Paso. Although my car is I see wanted, I wouldnt take my car anywhere else. Theyve always treated me with kindness and the utmost respect. They take great pride in what they do and genuinely care about any problems, issues, and or concerns you may have with your vehicle. As a service member, I have passed the word out to as many soldiers I come in contact with about their service. I HIGHLY recommend them and appreciate all they have done not I ly for me and my vehicle, but for their service to the community as well.
This is a amazing place, the employees are really friendly, they did a amazing job on my car, they really helped me out.
They are the best good customer service and timing
Broke down in El Paso was recommended by military friend. Fixed my car, very friendly place. Carlos gave resonable rate and wish they were in Cali.
These guys know their stuff!
Karina Ferman is a huge liar. These guys always help military out. And ALWAYS give receipts! They will work with you if possible and the service is always done within a reasonable manner; depending on how busy they are. I dont know what that ladys problem is but she is obviously lieing.
Will not return
Ok
Service sucks
I worked for these two wuevones. How they make customers struggle. Not only that but they took time to pay me. It charges customers much more than it is. And the work is cheaper. Many customers do not leave the vehicle well. The decision was up to these two fools Alex and Carlos. Be careful. I dont know how you are open yet
Trash, pure liar, I was robbed, be careful
Pure liars. Trash, please dont take your cars to this place.