Very poor customer service ! Avoid this store!The rep Michael that helped me is no good he literally was talking on the phone with a friend while I’m there to do business into getting new phones. I bring in two phones for trade ins he only put in one phone in the system now I have to start all over. My new phones were delivered & now I have to send one phone back because it wasn’t part of the plan I asked for . Plus my number is still not switched over. It’s just a-lot of back & forth with this store. Avoid this store go to another t-mobile store.

Wow is all I can say! I dealt with Noel Gonzalez at the Nazareth Road location in Nazareth. We had issues transferring my phone data from one to the other. Noel stuck with the process until it was completed. Great personality and professionalism.. If I could rate this experience it would be an absolute 10! Thank you Noel! I appreciate you!

Very well done.. as sprint customer was having problems with merge to t-mobile these guys figured it out.. other t-mobile store in area could not. This is a corporate store not an affiliate. Knowable and fully staffed

Love this location. We always go to this one because the folks are so great. Love that #MagentaLove

Excellent customer service every time..

Got help with phone upgrade and data transfer

Kind of packed being this is the biggest shopping day of the year, but went pretty quick, and the agent Michael was on point with everything

Best T-mobile store hands down. The people leaving bad reviews are more than likely “those” customers who are a nightmare for anyone working retail.

Poor customer service by Tara and Jamie (agent)If you want something done right avoid this store - on top of it Tara says we are human and can make mistakes without even looking or trying to help

Im not a happy new customer. Why doesnt t-mobile have seamless customer services, whether be it online, over the phone, or in store like Verizon does?

Tom and his team helped me switch over amazing customer service

I had the pleasure of working with the staff yesterday while I was getting T-Mobile to save money and get out of contracts I was in for my business. And let me tell you, This is the best in-staff I Have worked with. They were basically flexible in every way I wished for them to be. I would recommend this store for anyone. BY FAR THE BEST!!!!

I recently had a couple problems with my phone and went to a different store for help. The other store just told me it was the way the phone was supposed to work and I knew darn well that was not true. I left and went straight to the store in Easton where I had the pleasure to get Stan to help me with these problems and he was so professional and kind he fixed all the issues immediately. He was such a pleasant associate. I know not to waste my time going anywhere else. They are a first class store.

Always A very good value here. Checking out the new Galaxy S10 phones. Staff very helpful and interested in you.

Incompetent and untrained workers. Was looking to trade in my device for a new phone. She told me that my phone trade in value is $130. She failed to inform me of a promotion that would fetch me a trade in value of $400. Glad I did my research. Incompetence is not a good trait in the customer service space.

This is one of the best T-Mobile stores I have ever been to your concerns are there concerns they work hard to make you happy any other stores its about the sale not this store its about family and there not satisfied until your satisfied I would highly recommend all T-Mobile customers before you go to any of there 3rd party stores go to the real store the one that really cares all employees are great....extra thx to John Rodriguez for making us feel like family..it was worth the trip 💖

Just got a screen protector put on my new s9. Thank you Ryan. Your the best. Keep up the good work man

Extremely helpfulGreat service

You would probably do better over the phone or internet. T mobile is significantly cheaper than the other carriers but they dont have alot of cell towers in rural areas.. Urban locals r great but once u move toward a more rural.. Less urban u lose 4g . And go to E network.. Got new s9s. Will update how they work 😁

Just went to pay the bill,fast,friendly, service. Bought a device a few weeks ago, still cant get it to work. People in the store think everyone is computer savvy, feel they should have stayed with me when the Sinc Drive was installed . Useless to me when it dont work. Meanwhile, I am footing the bill. When I went back the next day,they were too busy to help me.

Had a great experience upgrading my phone with gabby and will always keep coming back to this t-mobile

Once again, T-Mobile has come through with sparkling service. We might be a bit bias as we have been a customer since 2005, the Birkland Place, Easton, PA store is a great place for new and seasoned phone users. Great phones, great pricing, great service. Ask for Tom Nazzaro, you wont be disappointed.

Horrible service

Service was excellent

Excellent customer service

SUPER!!! THESES GUYS ARE AMAZINGS!!!

Great experience and fast service.

Ppl new what I wanted an right to point

Friendly, attentive staff.

Manager Tara is awsome... employees do a great job

Very busy today when I was there,,they need more help at this location

Just called said two words and got hung up on. Guess Ill buy my phone from another TMobile store willing to answer a simple question I have.

Great customer service and a great staff who are willing to do whatever it takes to get you on line...

Jonh R. was very helpful. He answered a ton of questions for us.

Wish there was a zero here. Poor customer service. Ryan at this store has zero customer service skills and was very rude.

Store staff is horrible. They do not know how to treat customers. They are clueless. They treated me like i was 5 years old. I called t-mobie customer service and was told the store was wrong. Called store and was told customer service was wrong. Store would not talk to me again because by now im furious and am raising my voice. Assistant manager accused me of being hostile. I drove 20 min folowing customer service directions. Stay far away. Completely worthless, clueless and not worth the aggervation.

Staff is very upbeat and pleasant! 100% the best T-Mobile store in the Lehigh valley!

Added a line and bought a device. Took very little time. No issues

Very good service willing to go extra for customers

The sales people are wonderful, always so helpful!

I come here all the time to make changes to my corporate accounts. Always have a ton of helpful staff but sometimes there can be a wait during a rush.

Very helpful at this location

Great experience. Friendly staff, clean store.

Worst service!! Been with tmobile for over 12 yrs with 5 lines. Thank God ive never had to use this store before today.... The worst experience ever.

Very knowledgeable and courteous.

Useless store as far as knowing how to troubleshoot. Stay far away

Great, professional managers and team.

Fast ! Simple switch ! Very helpful!

Great customer service

Always great service

Not enough staff 30 min. Just to pay bill.😆

Thomas was awesome!

Great customer service

Fast friendly service!!!

Good services

They need more phone displays.

Worst service ever

Quick and friendly staff

Great staff

Great

Rude