I have been an ATT a long time. (With my current number 17 years) So I would think I know the good, bad and the ugly at ATT. When the carrier notified me that my cell phone was no longer supported. I had to choose between using the web or an in person visit to a store. Now the GOOD news. I went to the ATT store at Palmer Park Mall. I was helped by Heather the manager and then Cody a sales rep. Heather and Cody did an outstanding job. Easily 5 stars. Not only did they listen to me. BUT they truly know their products (plans and phones). They guided me to the best upgrade plan for my needs. Heather and Cody have restored my faith in why I have remained with ATT for so long .

The guys at this store are absolutely amazing! Not only do they know their stuff with cell phones, but their customer service is above and beyond. They work endless to support their customers. Cody in particular was extremely helpful with helping my father with the issues he was having with his phone. Cody really went out of his way to support our family. I can’t thank him enough!!!

Austin did an excellent job of taking care of us and helping us set up our phones. He explained everything in detail and made sure we got the best deal possible. 5 star rating!

Ask for Khalil he was awesome! He helped us pick the right phones for us and took his time helping my husband who is not tech friendly.

Khalil .c, thanks for all of your help and great customer service. I truly recommend Khalil he explains everything clear and profesional.

Really tired of the tactics and climate of the ATT store employees who sit there disinterested instead of ADDRESSING my phone data problems, questions about my account, etc. I am AWARE the store employees are uninterested in customers unless a NEW PHONE us mentioned to them. That commission fuels a certain lifestyle and less helpful in tech equates to MORE here because their time is geared to new device sales as a priority. 👀

Josh provided top tier customer service, highly recommend him

Came in for a Sim card failure that kept happening on my iPhone and the single person working at the store help me out very quickly by creating an eSIM! Very quick and easy and he was very knowledgeable about the iPhones. Went to the Nazareth store first and they were unable to help me because they said they did not have any Sim cards available and they did not offer me to create an eSIM. I will definitely be coming back to the store!

Mr. Khalil Carmen was great! Very patient and knowledgeable! Truly cared about helping us and he was very accessible to answer any follow up questions! Highly recommend anyone looking for ATT services to speak with Mr. Khalil Carmen

One rep was helpful and the other didnt care

Austin was so knowledgeable and helpful, very kind and friendly! Excellent customer serviceThank you so much and will definitely recommend to family and friends

Horrible service. Ordered a phone online for in store pick up and my device was held hostage. The employee INSISTED that HE has to activate the phone and I could NOT take my property home to activate myself. I explained to the employee this was a graduation gift and needed it to be activated a few days after pickup. It appeared it almost gave fuel to his need to hold my property hostage. Sickening experience. Ive upgraded/purchased several times as an 10 year customer. Never EVER was told I cannot take my property home without them activating. Usually, at other AT&T stores (Dryland Way 18045 to be specific) They offer activation but, if I say no, my phone is handed to me with no issue. Just so disappointed and disgusted. DEFINITELY going up the chain as far as I can on this. Outrageous to pay for something and be told I cannot have it until after THEY tool with it? I called customer service on the spot and they asked to speak with the associate at the store who could only say its been this way since Ive started here and were an authorized reatailer; thats our policy. Bunch of weirdos if u ask me.

Store is very nice and clean. Thats as far as I can described it. No one was rude but I walked and sat at the store for almost 30 min and no one greeted or quickly came to say anything. Im a long standing AT&T customer and this needs attention. Kind regards.

Just wanted to let everyone know, that if you ever need any services fromAT&T, make sure to go to the Palmer mall store and ask for Khalil. A very personable young man who answered every question that we had. He made the whole experience painless and enjoyable. His friendliness was matched only by his proffesionalism and knowledge. AT&T should be proud that they have an employee like Khalil.

I’ve never had a completely smooth experience at a wireless store until now. Khalil was very helpful. I’m happy I listened to my gut and walked past Verizon and T-Mobile.

Thanks Khalil 🤗for great hospitality and you were very informative and everyone one including Dan and Cody was very accommodating to me and my husband we thank you for joining us in at&t family . Look forward to our next visit 🤗🤗❤️❤️

Khalil was amazing. I came in in a frenzy over my broken phone, and he helped me upgrade. The process was seamless 👍👍👍 definitely only coming back to this ATT store from now on

Outstanding Customer Service:I had just purchased a phone at this AT&T location and had activation issues. Dan was professional, patient, helpful and friendly. He resolved the issue quickly. Dan is definitely an asset to AT&T! Thank you!

Dan was very patient and helpful. He helped us set up all phones for my family in one visit and helped resolve all issues.

DO NOT TRUST THIS STORE!!!. I SPECIFICALLY ASKED FOR THE FREE IPHONE 12 MINIS. The slick agent never informed me that since I was not trading in iphone 8 or better I would have to pay for the phones. He told me my bill would be $250 but when it arrived it was $500. Of course, by that time it was too late to return the phones because it was more than 14 days later. HAD THE AGENT BEEN HONEST AND TOLD ME I WOULD HAVE TO PAY FOR THE PHONES I WOULD NOT HAVE GOTTEN. ITS NOT EVEN A VERY GOOD PHONE EITHER. WILL DEFINITELY GO ELSEWHERE WHEN IM DONE PAYING OFF THE PHONES IN 5 YEARS.

We changed from Verizon to AT&T for our phone service. Austin was fantastic! Not only did he help us get a great deal on new phone service, he also signed us up for AT&T TV which is so much less than the Direct TV we already have. Will absolutely continue doing business with the AT&T store in Palmer Park Mall!!!!

Bought a new iPhone from there and broke two days later.The break wasn’t even external it was a software glitch. They wouldn’t do anything to help and now I’m left with a broken phone and down 1.2k dollars

I love my experience at this att store/ very helpful associates. Great experience

My man Dan was amazing at his job. Love the stores aesthetic.

The process was very fast. The gentlemen were very friendly and made the process effortless.

Very helpful, especially with non-tech-savvy parents.

Amazing store with a the most helpful staff. Much shorter wait than other stores in the area

The worst customer experience Ive ever had with any phone carrier. Service rep was uber rude.... customer lost

Dan was extremely helpful, especially for a middle aged mom!

The staff are friendly and helpful.

I switch from T-Mobile to AT&T. 3 years agoI pay $40 pre paid I get 7 megs of data and live in phone and unlimited tax. The data that I dont use rolls over to the next month.Not that they would admit it the prepaid is a little slower then the post paid. But for the price that a pay per month is worth it.The store is clean and well maintained and the phones that they have on their demo floor they got well in stock in the back.The Employees are always friendly and helpful and polite.

Great friendly staff and wonderful Manager they helped with all the questions I had and made sure I was happy with everything before leaving the store

Cody and Dan were great

Jason & Kayla were absolutely fantastic!!! They are 5 star employees who deserve recognition for their outstanding service.

Got our new iPhones sent to the house. Was a little nervous about setting up on our own as the person at the LV Mall store told us they don’t do it anymore. A friend said go to the Palmer Mall store and they will. So glad we did!! Best customer service ever!!! Jordon helped all 3 of us with everything!!! He was polite, kind, professional and knowledgeable. Another employee and the manager were there too and they were helping others in great fashion as well!! Thank you Jordan! Hands down best customer service I’ve had in a long time!

Rather sell than help you.

The store isnt what it used to be. You cant get any help because this store is run by kids who would rather play on their phones than help. Then you sit in the store for nearly an hour before you can be helped, and they simply tell you to just call customer service.

Did not help was told to call 611

***BE WARNED: Me and my husband walked into the AT&T at the Palmer Park Mall and they totally ignored us, they did not have us sign in, and nobody acknowledged us!!! We stood in there for a full hour. They were extremely rude, uncouth, and unprofessional. I do not recommend EVER going there, they are not a corporate store anymore, so apparently all common courtesy, professionalism, and customer service is thrown out the window. I would recommend going to the AT&T on 248 in Palmer right outside of Nazareth. P.S. we went to the AT&T at the Palmer Park mall on a Sunday at noon. Just so people know who works at those times. The most unprofessional people I’ve ever dealt with at any store.......

Just signed up the other day and my associate Kayla was awesome. Love my Galaxy S10 plus and service so far has been great.

I was a T-Mobile customer for about 15 years. Had to make the switch because I work in Mt. Pocono. I was blown away by the customer service. Maalik, Anthony & Mike did their thing! I co-sign this store for all your cellular needs. There is a great group of people working here and I wish nothing but good luck and success!

Never in my life have I had such a horrible customer service experience. The employees give incorrect information. The manager and staff were rude and had personal conversations the entire time they were waiting on us. When I dared complain we were ask to leave the store or they would call security. They would not cancel the transaction we had begun and we literally had to bring the police back with us to get it resolved.

The absolute best cell phone service to deal with. At the end of the day, AT&T simply makes my life easier.My previous carrier, T-Mobile, lied to me about upgrading the towers for my home address for 8 years. August 8th i called to find out about the upgrade and they promised me it was to be finished August 17th. August 11th i had a gut feeling to call and double check. They then claimed Septermber 30th was the completion date.At the end of the day, we all want the best value- and customer service is part of that value. AT&T might be slightly more expensive for the plan but they also have outstanding customer service.AT&T now won my vote for my forever service provider.

I’ve had AT&T 4ever n satisfied but when it comes 2 paying ur bill now w-cash u have 2 wait in line w-every1 else!! AT&T bring the money machine back so I can get in n out n don’t waste my time or employees!!!!!

Bit of a wait from bad scheduling but the 2 there were pleasant. Fast account change

Great

Best place for quality phones

The staff is very immature and the store always smells like weed

Great help from chris

Great service

The best ever in the world

Josh was Excellent. Everyone told me Everything in Detail. Will be Coming here from now on! Thank you Great Service and Honest!