This is the 3rd car Ive purchased from here.1st was a 2009 Malibu.2nd was a 2017 Jetta.Now I have a 2017 Passat R-LineThanks 2 Pete Rubio. Pete, Verlinda Marlow, (Who got me into all 3 vehicles) and Chavis Rachel. Took really good care of me. Took care of my trade in. And got me into the Passat.Thanks again so much. Next time I see yall. Im bringing My Wife to get a SUV.

I recently joined the VW family through the purchase of my first car! I am a recent college grad and knew very little about the car buying process, luckily the knowledgeable staff at Flow Volkswagen at Durham were there to help. I spent the entire day with Artur Baziyants as he walked me the financing options, let me test drive EVERY car I was interested in, and then gave me guidance on next steps. Would give 100/5 stars if I could!

Ms. Verlinda was extremely kind. She really helped me get the car I wanted and gave 100% service to make sure I was happy with the vehicle I chose. She was being great; and Mr Pete made sure the car was in great condition before hand. He was great as well. The overall service at the dealership was very welcoming 👌😀

The Service at Flow was amazing. Eli Lopez is absolutely the BEST !My GTI had an engine malfunction light come on and I needed to make a 7 hour drive to attend my fathers funeral. Eli helped me get the car in quickly and he serviced it flawlessly so I could safely drive to my dads funeral. Thank you Eli so so much.

Excellent service! I was very pleased with the organization and timeliness. We told them what we wanted and they were about to do just that. Mark was wonderful and gave us a terrific value for our trade in. Artur was an amazing salesman, very friendly. Highly recommend these guys. They were not your typical “pushy” car dealership. Everyone was very professional and willing to help in every way. 10/10!!! Needless to say, we left the same day with the exact car we came looking for!

This VW was very friendly and helpful with providing a new car for us. There was a long wait due to computer issues, but that was something out of their control and not reflective of their customer service. I would highly recommend coming here if you wish to obtain a new vehicle.

After 16 years, it was time for a new car. I did most of my research online, and unlike most all ofter dealerships I contacted, they did not hesitate when I asked for out-the-door pricing. When I visited the site to finalize financing and drop off my trade in, they were friendly, informative, and helpful. A special and enthusiastic shoutout to Khalid Y. who showed me around the vehicle and patiently described all the features and how to access settings. All in all a very positive (five star!) experience. I’m sure your visit with them will be same.

I want to thank Khalid at Flow Volkswagen for his great customer service, patience, and honesty during my care purchasing process. He was genuine and I truly appreciate that. After purchasing my car I notices an issue with my tire, when I returned to get it taken care of, he checked in with me to make sure all was going well and extended his services even after I had already made my purchase. Thank you Khalid.

Great overall experience buying a new car without any pressure at all. Artur and Mark were absolutely transparent and very knowledgeable. At the end I purchased the car I wanted for the price I was willing to pay.

Wow! What a fantastic dealership. I worked with Artur and he was super nice and very knowledgeable. No pressure just super excellent professionalism. Super happy with my ID 4

Verlinda and Pete took great care of me. Excellent customer service with a smile and didnt take all day getting me into a beautiful ride. Go see them at Flow for a great experience!

Awesome people and made the buying process so much easier. Mike helped us getting the perfect car for us! Thomas was really professional and explained all documents that had to be signed and other packages we can purchase with the car clearly. I would definitely recommend buying your next vehicle here.

Michael T. was absolutely wonderful! From the moment he greeted us to the moment we drove off in our new car, his customer service was outstanding. Knowledgeable, kind, courteous, patient, and understanding. I definitely recommend this place!

Had a great experience with Flow Volkswagen of Durham while I was traveling from another state my VW started acting up. Luckily Flow was close by. They checked out my car without an appointment and we’re so kind and honest with me. Eli kept me in the loop the whole time checking in with me. I did not get the name of the technician that checked out my car but I appreciated his honesty and quickly working on my car. Would definitely recommend Flow.

Great buying experience, staff is very professional. Pete Rubio ensured I had everything I needed to drive away in a new vehicle, and he was very thorough with the paperwork. Definitely recommend this dealer for your next vehicle purchase.

We had a fantastic experience at Flow! Heath and Mark were extremely nice and very helpful.

These folks are amazing. Weve bought two cars from them and they have gone above and beyond to do the best they can to give us EXACTLY what we want. Artur is amazing, friendly, professional, and proficient. Hes a true expert in this field. We very much trust him and we were so happy that after years, he remembered us and gave us great service, each and every time. Chavis is great, too, and made the process swift. Were really encouraged by a company that has such longevity in their employees and we are confident to go back when we need to buy our next VW. Great company, great people- they will go above and beyond for you! Thank you so much, guys!

Flow made the process as easy and transparent as could be. Pricing was great and the car is in amazing condition. Working with Khalid was a joy. He was easy to work with and attentive. He was with me through the whole process. I would definitely recommend purchasing your next car from him at Flow VW of Durham.

Our sales consultant Khalid was very professional, informative, and very friendly. He walked us through the process in detail. And also while we waited, we ended up talking about coding languages. Highly recommended!

This was the best experience I’ve had buying a car. Artur was patient and explained every aspect of my new car. He even took time to help set up Volkswagen Car-Net®. Artur helped me access select smartphone apps right from the dash. There is 9 Maps, messaging, music, and more that can show up on my touchscreen. I would definitely recommend buying a car from Artur with Flow Durham VW

Lauren, Mark, Artur and Chavis were all great. I haven’t purchase a car in over 8 years. The process was easy and painless. I am so excited about my 2021 Atlas Cross Sport R Line.

Pedro (Pete) was an excellent personable salesman. He did not demonstrate a pushiness trait during our experience with him. He was knowledgeable in the vehicle and all that came with it. He allowed for space to make my decision without hovering. Once the sale was made he still took quite a bit of time to ensure I was all set up with my Apple play and syncing everything to the app. Overall positive experience we Pete! Love my atlas *voom *voom

Michael Teasley Jr. made my entire car trading/buying experience the easiest and most enjoyable that Ive ever had. He provided excellent conversation and there was literally NO added pressure. I will be referring all of my friends to see him if theyre in the market for a car. If they dont have it on the lot, they probably can pull it in from any of the Flow dealerships statewide.

If you want to be completely swindled, this is the place for you. I’m sure that they are excellent with their sales, as I see nothing but good reviews, but NEVER go with their service department for general services or for true repairs. I suggest you find any other repair shop for your needs with your car. The front desk staff is perfectly nice and are only doing their jobs, but the place is crooked with its pricing. I was quoted 800 and some dollars when I asked for a text conformation for my services. Upon picking up my car, they failed to mention that it was the price for HALF of the services and that my new total was 1800 dollars. The poor man at the desk did have to deal with my frustration and tried to explain and help but both myself and my partner have enough background to know that the services done in no way should have cost as much. I will never be returning for any needs to this dealership. Save your money.

Mr. Dan Irwin, a Service Manager at Flow Volkswagen at the Durham, NC dealership has been more than helpful with addressing rework done after other VW dealer had missed to address the original issue within the warranty. Mr Irwin ensured the repair was done properly and coordinated for applicable refund. Many thanks!

I had a great experience at Flow! I went in looking for a used Tiguan and test drove one that I liked. When I came back the manager Mark had another one pulled up front that was a year newer (2019) with only 9,000 miles! And it was the fun habanero color which I love! So it was a no brainer to go with the one that was one year newer and had 20,000 miles less than the 2018! This Tiguan looks like it just came out of the showroom! Its gorgeous! Thanks to Mark for making sure I knew all of my options and for working with me on my trade so that I really got a great deal!

My family and I would like to thank Khalid for helping us find our new family car! I did not make it easy, but in the end they were able to find a vehicle with everything that I was looking for. I appreciate all of the help and honesty from the sales team. We are looking forward to many family trips in our new Tiguan SEL!

I recently bought my first car and could not be more pleased with the service and help I received at Flow VW in Durham. Artur was incredibly helpful and showed me how to set up all of the features in my car, all the while, was never pushy as I was making up mind.

I have to say this was the most best buying experience i have ever had. Artur was GREAT!!!! if you are looking for a car go to him.

We had a fantastic experience with Flow Volkswagen (Pete Rubio, in particular) when purchasing our new ID4. Pete went above and beyond to answer questions and address any concerns we had with our purchase. Even though we had researched extensively, he was helpful in pointing out some of the nuances with owning an EV. We will come back to him in the future when it is time to replace our other vehicle.

If youre in the market, I highly recommend working with Michael Teasley at this location. He made the entire process seamless, and provided excellent conversation throughout. Highly recommended!

The staff I worked with (Verlinda and Artur) were helpful and understanding and made the process of buying a car much easier than I was expecting.

My family’s experience with Flow Durham was great!The sales team was exceptional, Michael, Mark, and Chavis were wonderful to work with, answered every question we had, and worked very hard to make sure we found exactly what fit our needs, including the budget. We never felt pressured with an “upsell”...we went in with a goal in mind, and accomplished that goal thanks to the team at Flow. We will contact them first for our next car purchase without question.

We had a great experience in buying an ID.4 at Flow VW of Durham. Artur assisted us and was very knowledgeable of the vehicle.

Great place to go if you enjoy being the victim of price gouging. They wanted $500/mo to lease a 22 Taos. We took our business to VW in Raleigh and ended up with a better model Taos at a significantly lesser price.

The customer service at flow vw is above and beyond. We visited three dealers in the area over a weekend. We wound up taking a day off work to return to Flow VW. Kristina drove all the way to Winston to bring a car we were only curious about, and didnt end up purchasing. She and Verlinda made the whole process of buying a car as pleasant as it can be. Our second vehicle from the dealership. We highly recommend Flow!

Wonderful staff, excellent experience. Made buying my first car very special!

What an awesome experience. Thanks Artur, Verlinda and Chavis for really working hard to meet or needs. You exceeded my expectations! Buying a car can be a scary and tiring event. The team made sure we were comfortable and was ready to answer any and all questions. I can say that we are really pleased with the team! Job well done!

Chalib Young gave us a wonderful buying experience at Flow! Very friendly and helpful.

Very Positive young man. Our sales person was Michael T. Great experience. Easy to talk too. He is professional, persistent, but very polite. My daughter loves her VW Beatle. She has not stopped smiling. Thank you Michael.

I recently invested / purchased a 2021 Atlas Cross Sport from Artur at Durham Volkswagen (Flow). Couldn’t be happier with the service, care, management, and the overall car-shopping experience I had with Artur.Artur is incredibly knowledgable. He listened carefully to my needs, made suggestions, and was patient throughout the entire process. He’s a pleasure to work with.Artur is highly experienced and has the savvy to not only assist customers with the car shopping process, but also advise customers on financing a vehicle and providing realistic expectations of the cost one will incur when buying a new (or used) vehicle. We all need these details when making an informed purchase. Artur has never led me astray and I’ve always walked away overjoyed.My 2021 Atlas Cross sport is now the third vehicle I’ve purchased with Artur’s help at Durham Volkswagen.The Atlas drives like a Tahoe, has the Volkswagen quality that I love, and the technology to enable me to do business remotely while enjoying a smooth ride. I love it and highly recommend checking it out with Artur if you’re in need of a quality, dependable, powerful vehicle.Lastly — the V6 engine was definitely the way to go!Thank you Artur, and thank you to the entire Durham Volkswagen (Flow) team. I’ll be coming back in the future for my next vehicle after the Atlas has seen it’s glory days on the road!

We stopped by about a month ago to check out VW’s for my husband and we loved the Taos. He ended up going a different direction, but I couldn’t stop thinking about that Taos, and we enjoyed talking to Artur. I contacted him last week and he worked diligently to find the trim and color I wanted and helped us get a great deal. No pressure and no drama. Artur knows his VW stuff and a nice guy to boot! In the end I got the car I wanted and felt very well taken care of.

I received assistance from Eli Lopez. I must admit that he was honest, patient and really accommodated me to the best of his ability. His customer service skills are amazing! Im so thankful that he was the one to help assist me with getting me heat fixed. Also, Id like to acknowledge Dan Irwin for his kindness and commitment towards helping others. Kudos to these gentlemen because they are both truly appreciated!

After facing an unexpected family emergency, we were forced to trade in our car for a new one at the peak of the car shortage. As you can imagine this was stressful in itself, but the people at Flow worked hard to make the process as seamless as possible. Not only were they able to get us the car we wanted for cheaper than we wanted, but they were able to get the car transferred from the dealership in Asheville, saving us a day’s worth of driving with two young children. During this process we had called around to a few other dealerships, and our requests/questions were met with bad attitudes and condescension. The people at Flow were kind, patient, and helpful throughout the entire process. Special thanks to Michael, Mark and Chavis.

The sales department is ok which is to expected when they are trying to sell you a car. Now the service department is another story. First let me go back to the so called warranty I was sold at the time of purchase, presented by the loan manager as a safety net for unexpected repairs, anything but more on that later. The car a 2016 VW Tiguan oil pressure warning message came up on Friday, called around to local dealerships in the Raleigh area. Was told by two dealerships that they would not honor the warranty, so the car had to be taken back to flow. Called and was told to bring the car in Monday at 0745, due to the nature of the repair could not drive the car. Called warranty for towing said it cost 200 dollars to have it towed, then called back and they said the could not find the warranty at all. Paid out of pocket to have the car towed to Durham from Raleigh, tow truck driver put the car in a space at the dealership. Called about 10 am to see if the started on the car, informed by the service tech Eli that they could not find the car. Hours later after calling the towing company who confirmed that the car was in fact taken to the dealer and key dropped in the box, they found the car. By that time it was to late for them to start so now Tuesday the car would be ready. Tuesday after calling Eli several times he said that they were behind and that it would now be Wed. Wednesday on this day the warranty was the issue Eli said that they could not find any warranty information. A copy of the warranty that they sold me was in the car on the front drivers seat. He finally found that and for about four hours there was a back and forth about waiting for the warranty company to call back. By this time I asked to speak with the manager who stated that the service department does not sell the warranty which I took as a very rude response to a customer of the dealership. The time was three and I knew that would be another day which by the time Eli called back it was after his mechanics had gone for the day. He also said the part or labor was not covered, this at the time of sale was presented as bumper to bumper. Now its Thursday and this has taken 4 days of phone tag and the run around. I would most definitely not buy another vehicle from flow. The service department hasshown bad customer service and the warranty the was sold was useless.

Thomas Rutledge did a great job making my family feel at home, and talking us through the entire process. Bent over backwards to help get us going in our new car. Would absolutely recoomend!

Had a great and quick experience with Flow Durham thanks to Stephen Pirrera. Got an offer my for old car in less than 10 minutes, and bought my new ride in less than a couple hours. Super personable, nice guy, and the dealership was very clean. Thanks Stephen and flow team for making my day great.

I recently purchased a Volkswagen Arteon from Artur Baziyants of Flow Volkswagen. The experience was superb. Artur has been at Flow for many years and knows a great deal about the cars.TLDR: Go here to buy your car if you are considering a Volkswagen.Before I test drove any vehicles, I researched my old cars value and had prices from TrueCar.com on vehicles I was interested in. I was upfront with any dealer I went to that I was reviewing several vehicles.Pre-purchase: Artur explained the cars features that might be a surprise during a test drive (like the engine cutting off at a light to save gas). I was reviewing several cars, and he answered questions. If he didnt know, he found an answer and sent it to me.Purchase experience: There was no pressure at all during the sale. (Unlike another dealership who said Well, I have a lot of other people interested in this car... Fine. Sell it.)The purchase price I received was an excellent deal and they gave me a generous amount on my trade-in.The finance people were also knowledgeable.Post-purchase: Artur has followed up with me several times to see if I had any questions.Overall experience:* Excellent customer service, pre- and post-sale.* Fantastic people who genuinely care about your experience and are passionate about the vehicles.Highly recommended.

I SPOKE TO JASON RAMEY WHO IS THE GENERAL MANAGER OF FLOW VW .I HAD CALLED TO SEE IF I COULD COME DOWN TO HAVE SOMEONE HELP ME NAVIGATE THE OPERATION OF THE RADIO ON MY 2018 VW TIGUAN I HAD RECENTLY PURCHASED FROM CARVANA.BECAUSE I DIDNT PURCHASE THE CAR FROM THEM, AND THEY WOULD NOT NOT MAKE ANY MONEY HELPING ME THEY WOULD NOT HELP ME WITH THE RADIO.I ASKED IF THEY ONLY SERVICE CARS THAT THEY SELL AND HE COULD NOT EVEN GIVE ME AN ANSWER.AT THIS POINT MY TIGUAN DOES NOT NEED ANY SERVICE BUT I WILL NEVER USE FLOW VW. IF THEY CANT HELP ME WHEN I JUST NEED CUSTOMER SERVICE ( THAT COST THEM NOTHING) WHY WOULD I EVER GIVE THEM MY BUSINESS.

Excellent sales assistance from Khalid and excellent assistance from the finance manager, Chavis.

Horrible experience selling my car to this JV operation. I bought and financed my VW Jetta from them in 2018 under a different owner. Upon finding out my wife and I were relocating to Japan on military orders, I decided to sell my car back to them, thinking it would be smooth. They came in under the CarMax price but agreed to come up with no hassle. After signing all the paperwork and handing over the keys, I was told I would receive a check in the mail two weeks later after the title from VW finance/DOT arrived. While I was annoyed that this was not disclosed till after all documents were signed, I was in no rush for the cash. The 4th week after the sale I still did not have a check, and my car was listed for sale on the site, despite them claiming they didnt have the title. Upon speaking to the GM, he claimed they still didnt have the title despite me conferring with the DOT that it was sent 3 weeks prior. Eventually, it took a complaint to the state AG, and my title magically appeared that day. Sold my wifes car at CarMax, despite missing the physical title due to movers accidentally packing it to Japan, walked out with a check that day. We will not be doing business with Flow when we return.

I just picked up my 2021 Tiguan SE 4Motion SUV and I love it!! My sales guy Khalid was amazing and it turns out Khalid Y has only been with VW Durham for 1 week and already sold over 7 cars. Thank you Khalid and I wish you lots of success! Thank you Mark for hiring a true professional with an awesome future with VW Durham.

Thomas Franklin and Verlinda Marlow made my experience great! Go see them if you want a great deal!

Walked into this establishment to take a look at their lot, as I walked in I saw an employee Dawson doing a line of cocaine, I cant believe a dealership employs people like that! I immediately walked away after that experience

On my third car from this dealership. Treated like family. Big kudos for staff.

The attention and professionalism that Artur offered us was great! He took the time to show and explain the car features and benefits. The same day I walked out with our brand new Tiguan, and I LOVE it! Thank you!!

Thanks to Katie Jo and the entire team for making the buying process easy and less stressful than I’ve ever experienced. Katie Jo walked me through the benefits of buying from Flow and their flat pricing model was fair based on other cars in the market and made the process quicker and easier. Would recommend buying from them and Katie Jo specifically!

Just like Leith, Flow VW has lied to me when I specifically informed them I need a service loaner. They promised they would reserve one for my appointment which was scheduled a week in advance to assure availability. When I arrived I was told they are only given to customers with cars that have recalls. Why would you promise me a vehicle on the phone just to tell me this in person? You simply want me to bite the bullet and accept your service anyways since I already made the drive. It is rude to lie to your customers and worse to not try and reschedule me or make it up to me. Instead they sent me on my way as if I was at fault.

My wife and I bought a Honda Civic a few months back and absolutely love the car we bought. Was able to walk in, test drive, trade in our old car, & drive home in our new car all in a matter of hours. Mitchel Shaffer was a pleasure to work with and we felt very informed about the car we bought with no pressure to buy a car that was not right for us. We will be going back to them for our next car purchase.

Made an appointment online. Got a call saying they had no appointments for weeks. I can’t wait that long, so I decide to go elsewhere. Meanwhile, they start sending both me and members of my family spam emails and texts. I don’t recall even giving them my family’s emails. Why in the world would you start texting and emailing a bunch of nonsense to my family??? It’s incredibly rude!I wouldn’t be surprised if you’ve started selling my family’s information to spammers. Well, it would t be the first time some random local company stooped to that.

Almost bought a new Tiguan here. Thank goodness I did not... not only was the vehicle over priced for the give mileage but come to find out with more research the vehicle had been in an accident, of course no one mentioned anything about it. Found the same year vehicle with 5,000 less miles for the same price else where. Buyer beware.

Whether you’re casually car shopping or seriously considering a VW, Steven is your guy. He was easy to talk to, knowledgeable, and asked the right questions but never once made me feel pressured. Was able to get in and out quickly to test drive a car and nobody tried to waste my time when I said I wasn’t ready to buy that same day.The physical dealership isn’t as flashy as others nearby which I preferred honestly... process was relatively pain-free for car shopping and I felt fairly treated throughout. Ultimately bought from Flow in part because Steven was so easy to work with.

I am constantly impressed with the service department each time I work with them. They are all very friendly and easy to work with. They explain everything they are doing beforehand so there are no surprises after. I have never had any problems with my car and I owe that to them for their thorough maintenance work. I highly recommend!

Eli Lopez was tremendous in helping me with the purchase of my 2017 VW GTI Autobahn. He even ensured that I understood the warranties and all of the available features in the car and how to utilize them, including the setting up of the Carplay to my iPhone. It was a really pleasant experience working with him and am incredibly pleased with my purchase and give Flow VW and Eli Lopez two thumbs up!

The service center has been great so far. No complaints. I did our 50000 mile service and an annual checkup/safety check. Both were efficient/affordable and the customer service has been great.

Best Experience. I come from a family who owns dealerships and the experience today far exceeded my expectations - especially in light of the current crisis. Arturo and team were great. The car was exactly as represented and we have a happy mom and USAFA Cadet!

The staff at Flow VW of Durham is very professional and accommodating. This was my second time visiting this dealership and driving off with a nice vehicle within an hour. If you live in the Raleigh-Durham area and have been considering crossing over to a VW product or are a loyal VW driver, this is the dealership to visit. They really roll out the red carpet for you and offer a pleasant, no hassle experience. I recommend that you ask for Rolf Huggins (Sales Consultant), Verlinda Marlowe (Customer Engagement Manager), and Chavis Rachel (Finance Manager). Tell them that I sent you!

Wonderful made us feel like home got us our family car we always wanted great service.

Really they deserve zero stars! If you want dishonesty this is the place for you. The lived up to nightmare of dealing with a car salesmen

Amazing customer service, very seamless process. Thank you to Artur and Verlinda for all the help and support !

Hard to say enough great things about this dealership. My Subaru forester (with 70k miles on it) broke down in Fayettville and needed a new engine. Impulsively, I went car shopping at Subaru who offered me next to nothing on trade-in value and was completely unwilling to negotiate on pricing for vehicles marked way up. Stopped at Flow on my way home and had the exact opposite experience. Kristina and Verlinda were fantastic and went above and beyond getting me a more than fair trade-in value (nearly double what Subaru was willing to give me), retrieving my dead car at no cost almost 100 miles away, and a great price on a great used Tiguan with no haggling. On top of all that, after everything was said and done, they sweetened the deal with some paint touch-ups, All-weather mats, and even found/returned my sunglasses left behind in my dead Subaru. Im not usually a review guy, but just so impressed with this place and the people that work there. No pressure, no games, great cars, and great prices. Will be going back to Flow for all my future car needs!

Mitch (Shaffer) ensured that our vehicle purchase met our needs - a fair price and the right model. He was friendly and courteous in every interaction. He also took time to show us all the vehicle’s features and technology options. Even after the purchase, he has continued to answer our questions via text/phone and has met with us in person on multiple occasions. We are grateful for his help and highly recommend him as a sales associate.

Best dealership I have ever visited! I came in with very low oil last Friday 8/28 without an appointment and not having been to this dealership before. Eli Lopez greeted me at the door and assured me that they could take care of the issue. He quickly got me to Christian Greaney in the Service Department and within minutes my issue was taken care of and I was on my way. They demonstrated amazing customer service, swift service, knowledge of the issue and kindness. Job well done! They are huge assets to Volkswagen!

I recently bought a VW at Flow with Artur - best car-buying experience I’ve had. Artur was knowledgeable, friendly, very efficient, and there was no “hard sell.” Highly recommended!

Kennan McGill was great to work with on our purchase of 2020 Tiguan SEL! Mitchell and Chavis also were great. Moved to Durham from Wisconsin 3 months ago and we could not be more pleased with Flow Volkswagen of Durham. Thanks for the great effort....Bob and Bry.

Hi there !!I bought a VW Tiguan R-Line last October from this dealership and had a really great experience ! Pete Rubio was my salesperson and he was very friendly and very very helpful. No complaints.

I drove 2.5 hours to come see a vehicle that they said you must see in-person, great condition, hard to find like this one, didnt disclose that anything was wrong with the vehicle. So I drove 2.5 hours to come look at the vehicle that they were asking a premium price for. Turns out paint was chipping all over the vehicle, boots were ripped, vehicle didnt pass inspection including possible catalytic converter fail that they apparently knew nothing about. Ended up wasting me and my brothers entire day which they could have solved with a few pictures and disclosing the issues before making the drive so that I could make an honest assessment. The only reason that this isnt a one star is because they were nice when I was there and didnt drag out the process.

We arrived to Flow knowing little to nothing about Volkswagen. We really did not know what we wanted. However, there we meet Arthur. He is just amazing, thrust worthy man who knows what you want and will help you get it within your budget. Thank you Arthur.

Eli was awesome! He was very helpful. My mom and I went in looking at one car, but ended up with something else and Eli was great during this process. He was very knowledgeable about both cars that we looked at, very patient with us, checked in with us periodically and was just very pleasant throughout our whole time there. Thanks so much Eli for all your help!

This review reflects the unacceptable “customer service” received by the service department at Flow Durham, specifically the rude and unprofessional behavior by Eli and the service manager, Dan.This does not reflect the compassion shown by Verlinda, who took the time to listen and talk to us after this experience. She would be the ONLY reason I would consider returning to this Flow VW for anything.My 2013 4-cylinder GTI was towed to this location after having the EPC and Check Engine light come on. The car arrived between 9 and 10 AM. By 11:30 AM, my wife was called by Eli (I was held up at work and unavailable) and was informed that the ignition coils and spark plugs would need to be replaced, he estimated the cost would be around $700. Considering we were already in for ~$150 in diagnostic fees and would have to pay to tow it back, my wife approved the work.She then contacted me with the info and quote. After doing some quick research on costs for the same service in the area, I asked if she could call back to get an itemized breakdown of the costs. She called back within 30 minutes and after she asked, he promptly started listing off roughly 10 diagnostic codes, ignoring the question and implied the work was almost done. We were simply trying to understand the cost breakdown because Kelly Blue Book’s Fair Repair range, and other local estimates suggested a total cost of roughly $500 on the high end. My wife wanted to understand how they calculated their labor costs and Eli could not articulate a clear answer. He stated that the labor costs were NOT tied to time. He claimed a repair could take “15-20 minutes” but the labor costs wouldn’t change.Confused, my wife then spoke to the service manager, Dan. When asking him for an itemized breakdown, he answered in a condescending manner. He claimed the costs were what they were because no other place could match their service (authentic parts, 1 yr warranty)... this is simply not true. He even went as far as comparing how much better these labor costs were to BMW and Audi. He claimed “I know it hurts to have to pay this much but once you come pick it up and drive it you’ll be happy.” My wife sensed she was not getting anywhere with this call and while wrapping it up, Dan asked her to “come see me when you pick the vehicle up.”I drove her to go pick the car up, so I decided I would be the one to go see Dan. When we arrived to the service bay, no one acknowledged us, so I got one of the employee’s attention and stated “I would like to talk to the service manager.” Everyone turned to look at me and the employee yelled “this person wants to speak to the service manager.” There was some nervous scattering and then I was directed to the third cubicle. Dan, was cowering behind his computer and did not stand up to greet us. I said “hi, you just spoke to my wife on the phone and asked her to come see you when she picked the car up, that car is mine and I would just like to hear what you have to say.” He said (while staring at my wife) “I just wanted to tell your wife that I’m not just some face in an office.” The irony. I then started my questioning about what I was about to pay for and Dan took the same condescending tone with me that my wife experienced on the phone call earlier. I asked “would YOU pay this amount for this service?” and his response was “well, yeah, I would expect that for my car.” So I ask what kind of car he has and he says “an SS” — an 8 cylinder car!I explain to him the mixed messages we’re getting about labor costs and mentioned that Eli said they weren’t tied to time, yet Dan was saying the opposite. I was getting frustrated and Dan said “you come in here with that attitude and you’re getting it right back.” Eli then shows up, looks at us and says he did not say anything about 15-20 minutes on the phone and threatens that he has a recording. I say, “ok, let’s listen to it then.” Then he backtracked, Dan said “how about this, you can just pay and get out of here.” Eli then started to chuckle and say “I called with the estimate and you approved.”

Went there and had an amazing experience with buying my first Car!!. Mitchel is a great worker he help me find the car that was perfect for me. And he also a very cool down to earth person. I 100% recommend you to as for Mitchel when you visit for your new car 💯💯

Christian is incredibly knowledgeable, friendly, and does the job thoroughly. So grateful for his help in fixing my cars trunk latch. The other employees I interacted with were very kind and helpful as well. Recommend this spot!

Leased a car 3 years ago tomorrow. Everything i read said it best to return the car to the original dealer. About 3 months i got calls from at least 6 different lease partners at Flow VW, before them Durham VW and before that south States VW. They told me all four tires had to match. Wrong. Thats only on the 4Motion model.Well i returned the car to Leith VW. They couldn’t have been nicer. Took off the license plate for me too. Good guys.

Overall great experience! Our salesman, Mitchel, was very friendly and helpful and went above and beyond to make it a pleasant experience. Our experience with the financial department was pleasant also while we were buying the car, but when we needed a quick follow up, it took several phone calls and an email before we got a reply. Would recommend Mitchel to anyone who asks!!

Came for scheduled appointment at 740am, for airbag recall work. Was informed after arriving that there was no loaner and that I would have to wait for service, even though I made the appt for a time when I was promised there would be a loaner. Basically wasted a lot of time.

We purchased a car at Flow VW of Durham this week and it was hands down the best experience buying a car that I have ever had. I made an appointment and Mitch Williams met my wife and I at the door as we were getting out of my truck. He made us feel very welcomed and checked in on us several times during our time there. Super nice man! He introduced us to Salesman Allen Mullens who went above and beyond to answer all our questions and get us the best financial deal we could have asked for. We could not have gotten a better salesman. We would like to express our gratitude to both of these guys for making our whole experience tremendous. If they have the car youre looking for or if they can get it for you we strongly suggest checking them out and giving them an opportunity to serve you.

The employees were kind, but the service center was a waste of money and time. I came in with two issues - only one was fixed with poor quality and charged at a premium rate.

My first review on a business unfortunately not good.. Drove 2 hours to see and buy the car that I have been wanting to buy because theyre the only ones that have it. There was no other customers outside. The guy that greeted us after 20 min of walking around looking finally came up and asked how we are doing. We mentioned we liked the car and he did not seem to know much about it. Did not ask us questions or offer to show us the car, ask questions of what we were looking for, offer to test drive, if we were buying, nothing. He just stood there as if we were wasting his time. After a few awkward minutes of no communication I asked to see the inside and he only mentioned basic stuff. We left because it seemed we were wasting his time or he had something better to do. What a way to drain my excitement. Guess Ill get the car transfered to a more friendly and helpful dealer.

This was the absolutely BEST car buying experience I have ever had. It was easy, seamless and an absolute pleasure. Brandon, Verlinda, Ron, Chavis and Pete knocked it out of the park. One Greensboro/Julian woman that is happy and highly recommends Flow Volkswagen of Durham. Personal service at its very best.

Absolutely fabulous service. Pete and Verlinda spent almost 6 hours helping me find the right vehicle for the right price. I never felt pressured to purchase a new car and they address all of my concerns. They were also very patient and accommodating. I highly recommend Flow VW of Durham, they have always been great with servicing my old vehicle and they were fantastic with helping me find my new car.

I recently purchased a 2021 VW Atlas from Flow Durham. I sought help and advice from the specialist Artur Baziyants and the manager Mark Whitmore. First, these two persons are truly amazing in every sense and will try their best to help you reach the best decision. They make you feel as if you are part of their family and that they want the best for you. They are highly professional, honest, straightforward, and will listen to you with respect. They will also try their best to give you the price that meets your budget and the car that you need ( with the right color, specs and engine) even if they don’t have it in their shop.Artur was really helpful in many aspects, especially when it comes to technical questions related to the car, from specs and how the different features work to insurance and warranty. He will literally make sure that you understand what he is explaining and will show you everything in details. He even spent some time to install some important applications on my mobile like car net and explain it to me. He covered everything and told me that he is eager to help if I have any questions in the future.Mark also gave me a strong sense of comfort and trust from his professionalism and the way he talks and negotiates. He was not pushy i.e. insisting to sell a specific car to me. He told me that he wanted me to get the car that I want with the price that is close to my budget. He was calm and a great listener.I honestly felts lucky that I met and dealt with these two honest and wonderful persons. I recommend everyone to reach them if they decide to purchase a car from Flow VW @ Durham.

Artur was amazing this was my 3rd purchase from him, thanks go out to Chavis and Verlinda what an amazing team to work with

The best experience I’ve ever had!!! Elias Lopez the salesmen that helped us choose our car was very very nice I highly suggest you ask for him when deciding on a car!! Nobody was pushy to sell us a car like other dealerships. No pressure at all!!! I really suggest coming here for your next car purchase!!! And make sure to ask for Eli!!! He will make your dreams come true 100%

I recently bought a used Tiguan and the experience all around was excellent. Pleasant and professional staff combined with straightforward pricing was excellent. Highly recommend this dealership if considering a VW. I worked with Mitch Williams who was an absolute pleasure.

I enjoy the buying experience at flow volkswagen of Durham. Ask for Artur, he has been my salesman an few times, and he is excellent. The sales manager Verlinda is also excellent, she made sure I got the price I wanted to be at. I would recommend this dealership.

Artur is amazing to work with and treated us with care and the utmost service. We will always value his opinion, time, and honesty for his care for my family and our needs. I can’t endorse their entire team more. This is exactly how dealership should be and we are so grateful for their values and transparency. Really go to this dealer.

These people are pros..best experience ever buying a vehicle...Verlinda and Mitch were awesome...thanks guys for making my day..love my Tiguan

To those who may read this review, be it known that I rarely give a five star rating because I feel it should be reserved for the very best of the best. So getting a really good car, a competitive price, and a fair trade in price on my 10 year old VW Jetta, and having a sales person like Mitch made my car buying experience truly great. The car, I feel speaks for itself; however, the customer gives the feedback on the personal interaction with the sales staff. Knowledgeable and patient was what I was looking for and required. With the upgrades in technology between my 2010 and my new 2020 Jettas, I was thankful for the hand-holding, answers to follow up questions after leaving the dealership, and the offer of availability for further resolutions to technology questions deserves a five start rating. I recommend the car, the dealership, but mostly, Mitch. Thank you.

By far the best car buying experience of my life was at Flow of Durham. Steve and Thomas in sales are just a pleasure to deal with - from start to finish. I knew right from the beginning I was in good hands. Honest, respectable people who want to make their customers happy. I live in Los Angeles and was arranging to lease a new car for my daughter who goes to school in North Carolina. Even 3000 miles away, Steve made everything smooth, easy, and efficient. I knew my daughter would be safe and happy, not only getting the car, but for the life of her lease. I felt comfortable that I was getting a great deal and that everything was taken care of down to the tiniest detail. They treat their customers like family. I cannot say enough about these people. A+ on all fronts!

Stephen Pirrera was attentive to our very need. Helpful and not pushy while we were making our decision making. EXTREMELY professional! Best car buying experience in my 50 plus years of driving. I would not hesitate to return for our next purchase. Jason and Verlinda and the entire Flow team were warm and welcoming. Thanks!