My wife and I worked with Brandon to buy a new Ford Explorer. He was knowledgeable and friendly while also giving us space throughout the process. I highly recommend working with Brandon for your next purchase! Working with him was truly the smoothest and least stressful car buying experience of my life!

Service department is absolutely trash here. Ive called about 10 times today with it going straight to voicemail and leaving a voicemail every time with no one calling me back. Have fun trying to schedule a service apt with these people.

I have had my car there being serviced for almost a month at this point. The part they need to fix my car is backordered due to covid, which is completely understandable as a lot of places are experiencing shortages. However, in the midst of this, theyve gotten rid of their loaner program, which means that if your part isnt available they have nothing to offer you in terms of transportation other than the dealerships rental service. Naturally, you would think that the service department would pay to cover at least part of the rental fees since they are unable to repair the car in a reasonable amount of time, but no. Ive had to talk with two different case managers from Ford customer service about this and have been making my case with them for the entire time my car has been there. The service department manager spoke with me about finding a used part and said he didnt usually prefer using a used part, but it would get here sooner. Then he said it would take 4-5 business days after they ordered it. When I asked for an update 4 days later, the expected arrival date was actually closer to 10 business days, so they either gave me the wrong time or didnt update me. Meanwhile, my case managers supervisor told us hed call the service department manager and that they should be able to cover at least a large part of the rental given the circumstances. They then went back on that a few days later and said they couldnt cover any of it. When I asked the service department about this, they said no one from corporate had talked to them. Rachel was very understanding on the phone as it had been really frustrating to be told one thing only for them to go back on it.However, theyre now telling me that my car isnt accepting the part. I wasnt told that this was possible when discussing ordering a used part. Theyre still not offering the pay the rental and now theyre wanting me to also pay for this part that wont even work and my car has been there a month. Do not bring your car to this dealership if you need a Ford fixed, they give contradictory information and the best they will offer is sorry for the inconvenience when the inconvenience is costing you thousands of extra dollars because they cant get it together.

Thank you David Egan. Great experience enjoying my 2021 Ford Bronco Sport. Dan Smith and Terence thank you for the great service. University Ford the place to buy.

I was able to purchase the truck I wanted at a very reasonable price. The salesman Edwin was very understanding and listened and communicated well with me during the process. I drove over an hour to deal with University because they were the biggest help. I recommend them.

This place has been exemplary since it was downtown but it shone super bright yesterday. Cory Pitts was our salesperson and he (as well as the team behind the scenes) were eager to earn our businesses and made buying a car during this time as smooth as it was pre-pandemic/pre-supply chain issues. We were so sure we would have to pay more for a much lesser car but we ended up pay less for exactly what we wanted. With cars being rare and inflated in price, we left feeling heard, cared for and important. We will continue to return to University Ford, and Cory Pitts, for maintenance and leasing/purchasing. This place is excellent.

I worked with Kevin to purchase a new truck. He was excellent, it was like buying a car from a friend. I would genuinely recommend him and University Ford

Purchased a 2021 Ford Bronco from University Ford. The experience was fantastic. Bob Hansen was the first person I dealt with. He call me right away about my inquiry into the bronco I looked at on line. He was very helpful threw out the day. I even told him I wouldnt be able to make it in to see the bronco until in the evening. He said that was fine and set up an appointment. He said he wouldnt be able to be there due to it being his and his wifes anniversary, but said he would make sure that he had someone waiting to help me out. And there was. David Egan was the sales men that might me at the door. He was very nice and friendly. He went over everything about the bronco and made sure that he answered all my questions. I would recommend either Bob or David to anyone wanting a hassle free experience at buying a new vehicle.

I recently had issues with my Ford Edge, and was thinking of trading it in. Cash one of the Sales representative reached out to me. My experience with Cash was an A+, he listen to what I stated I was looking for in another car as far as style, cost and dependability. He did not try to pressure me into just buying any car. Cash has a very professional, friendly and polite personality. If you are looking for a great experience in buying a car. I highly recommend you see Cash at University Ford on Durham Chapel Hill Blvd.

Sold my car here and was the only dealer in town to give me a fair price. Yssa Kaluche walked me through the process and was very patient in explaining each and every step and making sure that I understood the process thoroughly. If youre looking to trade-in or just straight selling I would recommend giving these guys a call.

This dealership was fast and easy. I didnt feel pressured in buy my new Truck. Kash was an excellent salesman, him and the manager were the absolute best.. I couldnt hqve asked for a smoother experience. And finally, I would recommend you guys, the service was spot on professional 👌.

Four attempted calls to be routed around to various staff and leaving messages that go unreturned. Two texts on their website chat bot that also go unreturned. A fifth call was answered by a female staffer who sounded as if she were a direct hire from the DMV. Rude, unconcerned, and sounded bothered to be answering the phone. After explaining the issues with my vehicle she informed me I would have to leave it for at least 24 hours, and no loaner would be available to me since I did not buy it from them. I explained I am an essential worker, and I relocated here shortly after COVID. She was very unmotivated to find a way to help me get the vehicle in without leaving me with no transportation. As an essential worker, the shifts we are working have been relentless with no change of that in sight. This dealer doesnt want business, and they dont want to respond to potential clients, either. I will spend my money elsewhere. If this is what Ford has become, I will not buy another one. After primarily driving them for nearly 40 years, this experience has shown me where brand loyalty gets you. No wonder the auto industry is struggling, staff like this is choking the life right out of it.

I test drove a used infiniti from university ford and found the driver side view mirror loose and not working correctly. Also, there was a service engine soon light on after driving it for a minute. When I told them about these issues they informed me that they would take care of the service engine light but they could not do anything about the driver side mirror because it cost 500 dollars to fix and the car was an As Is buy. I was also told that the car would be detailed before I pick it up. The headlight glass was cloudy and the dashboard glass was dirty. Also the service engine light came back on before I got home. Dont know if I will buy another car there.

Great buying experience! My sales rep, Brandon Brubaker, got me settled into an awesome truck. From the start, he was super quick to return my calls, answer my questions, and work with me on a price. Cant say enough good things about everyone at University Durham. No pressure. Great experience.Thanks B!

Buying from University Ford is easy, simple and transparent. David Egan and Cory Pitts are just amazing at what they do. They try to understand the needs of the customer and make sure you are happy with your purchase at the end of the day. Great job lads!

I had a terrible experience at University Ford in Durham; they blatantly take advantage of people. I brought my car in because of nonfunctional A/C system early on a Friday morning. At the end of the day I heard from the service advisor for the first time saying they wanted to keep my car over the weekend and look at it Monday because they didnt have the time to address the issue. It was frustrating to hear that a car dealership didnt understand the gravity of being without your car for four straight days; they were unapologetic and didnt offer a proper explanation why they couldnt address a coolant leak that day. I opted to bring my car back Monday. After a full day, staff finally told me that the leak was due to a deficient part, the cost of which would be $880. Although the price felt absurd, I asked if it was the only way to repair the problem and the service advisor said it was, so I agreed. The staff heedlessly took apart my car without checking whether they had the correct part for the vehicle. They callously told me that they ran into an inconvenience and would need to keep my car for another day. Again, unapologetic for their mistake. I declined and will take my car elsewhere for any future service. They even charged me for the labor involved in taking my car apart when they didnt have the correct part. They did not fix my car and ended up charging me $170. I cant get my money and time back, but you can avoid this experience. Please save yourself the trouble and do your business elsewhere --- they will try to take advantage of you in any way that they can. Its unfortunate that this dealership can get away with this.

I have been looking for a car for a while now and found one here! This is the first time I buy a used but practically like new car. Ysse was very helpful, informative, and communicated with me throughout the whole process. Gave me great suggestions as well. If anyone needs help looking for a car he is great and will help out those who speak Spanish! I am super happy with my purchase!!!

Ordered my 2021 Ford Maverick XLT from University Ford. Amber (who recently passed away) and Ron Johnson were very helpful and attentive to every detail of the process. I give them the highest marks.

I was quite distrustful of used car dealerships, but this place changed my opinion. Especially, sales consultant Mr. Bobby Woodell was excellent. He genuinely tried to find the best car for me and my family with affordable and agreeable price, in polite and professional way. He was honest in evaluating and comparing available cars, and the deal was pleasant. Im really satisfied with my experience of this dealership, as well as my car that Bobby found for me.

Bobby Woodell was great! Got a car transferred for me to look the next day. I didn’t fill out the credit application beforehand just bc I wanted to make sure I liked the car. After running my credit and everything I just couldn’t afford the car I wanted. They didn’t everything they could do! Thats my fault. Bobby went over and beyond for me and found me a car I could afford and that I liked! He stayed after hours to make sure I was satisfied. He really made an upsetting situation for me a wonderful experience. Ask to see Bobby when you get there!

Yssa was amazing with my husband and I! He was super patient and offered us to test drive anything we would like. He got us to the payment we wanted and we are in love with out 2016 F-150! Thanks so much Yssa!-Jinna and Victor

Love our brand new Escape, and Bobby Woodell provided top notch customer service. Bobby went the extra mile to locate the vehicle we wanted, facilitated our trade in and stayed after hours to ensure that the deal was done. We had reservations about even shopping for a new car, but Bobby handled the sale with such professionalism and kindness, we were in and out with the package we wanted in an hour. Incidentally, we had attempted to work with a dealership closer to home but the salesman we spoke to didnt return our call. Well worth the drive down to University Ford to meet Bobby Woodell.

We loved the car but beware of incidental charges - $699 admin fee and $99 charge for nitrogen fill of the tires. Sales agent, who we really liked, said these charges were non-negotiable! Consumer Reports will tell you that these charges are a way that they can enhance their profit.

Rachel in the service department has been great. Her communication and desire to keep my updated on vehicle service and work with me has been outstanding. She is the best!

So let preface this review with saying I was very apprehensive to even come into a dealership after what had just recently occurred with another dealer... I had been treated terribly by crossroads Ford WF while working a deal to buy an new F150 the day before, so when Crystal called me with a much better deal already done up for me on a truck with more features and a better interest rate with the color I actually wanted, it was almost too good to be true. I got myself into the dealership to find my truck already prepped with my name written on a VIP customer tag hanging from the rear view, and from there continued to have the best car buying experience I have ever had with Sumesh Reddy.He was so kind and was so excited with me! I felt extremely comfortable during the whole process, and Jessica the sales manager was also excellent in working with me on my trade in and accommodating my finances. As soon as you walk in the door you can tell the team is very down to earth- they have a diverse team including women and POC which is huge for me (not something I could say about crossroads...). Even the GM came out to greet me a couple of days later when I rode up to deliver my spare trade in key. He knew exactly who I was and made sure I was enjoying my new truck!THANK YOU THANK YOU THANK YOU UNIVERSITY FORD DURHAM! I couldn’t have asked for an easier or better experience buying a car.

Corey Pitts went over and beyond to help my husband find his truck. Young energetic and humble. All great attributes for a great salesman. Thank you University Ford. We are customers for life❤❤

I came in to University Ford Friday around closing time and Amber was so welcoming and friendly. She and Tj stayed after hours to make sure I got a full tank of gas with my purchase as well! Loving my new truck thanks to these amazing people at University Ford!!

Great service! Love my new (used) car! No pressure - Omar was awesome! We test drove cars over 2 days. We communicated with Omar via txt over after visiting and before deciding on car. He was prompt & courteous. We placed a deposit on the 3rd day and waited until Friday to pick up the car. Previous review says the fees are high & non negotiable - that’s correct but the price of the car is negotiable. Ultimately you go in prepared to pay the bottom line out the door - who cares how THEY break it down..?

My wife and I spent several hours last Saturday with Sales Consultant, Bobby Woodell. He was very knowledgeable about the F150 line. He rode along on our test drive and addressed many questions on the ride. Back at the dealership he followed upon our more challenging questions on the spot and left us thoroughly informed and satisfied . We liked his personality and professionalism and highly recommend him.

My mother had a fantastic experience buying a new car at University Ford. The sales rep, Ron Johnson, was extremely communicative and helped her get the car she wanted right away. He made the experience fun and easy and he was very attentive to her wants and needs. If you are looking for a car I Highly recommend working with Ron Johnson!!

I needed a cam phaser replacement job done on my F150. It was going to be a huge bill and take several days. Thankfully, I bought the extended warranty Ford recommended when I bought the truck I rarely buy such things, but it paid off. Also, the service adviser was great and the tech came in on a Saturday to try and get the job done sooner.👍

I had an awesome experience of buying a used car from the University Ford. Cory was helpful and was willing to work with me to get the car which I want and within my budget. I have been riding the used car for a month now without any troubles. I would recommend the University Ford and Cory to anyone else looking for a good used car.

We had such a great experience. Everything was wonderful from start to finish. Im enjoying my new truck!!

My experience with University Ford was smooth as silk. I worked with Ron Johnson on the purchase of a Porsche Cayenne. I performed the initial test drive and wanted to take the next step of getting it inspected. Ron was able to setup a driver to deliver the vehicle to my home so that I could get it to the shop without any hassle. The inspection turned out great. After that we were able to discuss everything over the phone to finalize the deal for the purchase. Buying a car can be stressful, but my experience was really uneventful which, a the end of the day is great. Ron was polite, accommodating and professional and had some cool stories about selling cars in Germany that I enjoyed hearing about.

I worked with salesman Ron Johnson to purchase a new Ford F-150, quick, friendly, knowledgeable, and efficient salesman. One of the best buying experiences Ive had in a while! Thanks Ron!

Thank you for making this a great experience. Just bought a 2021 Ford Escape. I highly recommend Amberin Choudhary. She made my car purchase a painless effort. Her knowledge and patience with me was greatly appreciated. The entire crew was very attentive and helpful.

I visited this University Ford Dealership in Durham not expecting much, I was in great need of a truck for work, with short notice to capitalize on a very good opportunity...the management and the team, AKA Cash a salesman the man that helped me the whole way, him and the team knew exactly what they were doing, the level of professionalism was refreshing...I walked away with a beautiful truck that will ensure my success in this new opportunity...they even found me auto insurance at a cheaper price then my insurance, I was out the door in a timely fashion and the process was very smooth and swift.I could not have done this without this specific team & their knowledge. My mind was honestly blown, Im still in awe!!I wish they knew how happy I am, feels great.

AMAZING experience!!!! We were treated like family from the moment we stepped on the lot. PLEASE go see Bobby Woodell you will NOT regret it.

Bobby Woodell was one of the best sales agent you could ask for.He listened to our wants/needs. Presented us with two options. One was across town and a satellite store. Bobby and the management team at University Ford made sure we got to see that car. They took us over to see the Car. as it turned out we did not purchase either vehicle. Bobby and the sales manager graciously accepted our decision. Offering to help us in any way. a very good experience!

My experience was exceptional with great customer service from Amberin Choudhary. She made everything easy and seamless. Thanks to her we were in and out of the dealer with zero problems. She is a well informed sales person.

I recently traded in my truck at University Ford for a Mazda. Yssa was extremely helpful and worked hard to give me what I needed. He made the process super easy and explained everything step by step. He stayed after hours to make sure we were happy. If you plan on going to University Ford, ask for Yssa. You won’t regret it!

What an AWESOME Service Team! I have purchased two Ford Escapes from University Ford, a 2013 and a 2015, and both were/are service only by the Service Team. Every time I come in, theyre fun, courteous, professional and just all around an enjoyable great bunch of people. The whole Service processing is quick and easy, and my car not only feels better each time I get it back, Ive had flawless service for 6 years running on my current Ford Escape... and the new facility makes it even easier and better than it was before - and LOVE the new internal drive-in service area! I HIGHLY recommend buying from the folks and Team and University Ford and having your service performed by the 5-Stars Team!!!!!

These folks are the tops! My sales rep, Brandon, got me settled into an awesome truck that I am thankful for everyday. From go, he was super quick to return my calls, answer my questions, and work with me on a price. Cant say enough good things about everyone at University Durham. Best car buying experience Ive ever had, no question. Not even sure if the guys will even see this, dont even care, felt like I needed to say something no matter what. Thanks B!

I am overjoyed with my purchase! I recently bought a 2020 Toyota Camry from University Ford. When I came in to view the car, the entire staff was very welcoming, and I was greeted with hospitality and reasonable numbers for the car. David waited on me and made sure that the numbers stayed well in my budget. If you are shopping for a new car, I highly recommend visiting University Ford because they will do their best to get you the perfect deal.

Very pleased with the service I got here. They had to order the part I needed and as soon as it arrived they got me in and fixed my car. Rachel W. was extremely friendly, communicative, and helpful in getting me everything I needed. Her customer service was top notch, I will be coming to this location for all future needs if they arise!

University Ford, has a strong team from the sales team to service. Sumeshen did a great job of getting the replacement truck I needed at a fair price. Will N. on the service side does an excellent job of getting it right. He is a car guy and it shows. Great team at University Ford!

Ruben sold me a beautiful Silverado and the entire experience was incredible! Not once did I feel pressured. I told Ruben and the rest of the team what I was willing to do and they went above and beyond to work with me and put me in the truck I wanted! The entire team is top notch, and I highly recommend Ruben Erazo to anyone looking for a new vehicle!

Very quick and helpful! so glad this is the place i chose to buy a vehicle!

I sold my car today to University Ford and the process was fast and effortless. Yssa made my experience pleasurable. I recommend asking for Yssa when you are there.

We enjoyed working with David Egan, who was very helpful and low-pressure, and so far we are loving our Ford Escape SE hybrid.

David Egan was our salesman and I have to say that he is very courteous, responsive and a pleasure to work with on the purchase of 2 vehicles in 2 days, highly recommended by my wife and myself!

Bought ford explorer from university ford.The shopping experience was fantastic. The sales person Sumeshen Reddy is very honest and easy to work with. He is knowledgeable and assisted in every step of the purchase.

I had a very good experience at this Dealership. This is my second purchase from them. Yssa Kaluche was wonderful. He was honest & upfront with me regarding my situation.

I bought a 2019 Jeep Compass cash helped me out so much ! Thank you it was an amazing experience

We were pleased with our new car purchase experience at University Ford. Our sales rep, Cash, was very easy to work with and made the the entire process enjoyable.

Kash Reddy this is one of the best sales man I have ever in counter. Experience with Him at university ford has been a honor respectful and get as close as he can to meet your need he is a great sales man thank you kash

One of the best experiences I have ever had dealing with a sales professional at any dealership. Kevin was knowledgeable of the vehicle and walked me through all facets of the buying process. He even stayed well after closing to complete the sale. My vehicle was serviced and cleaned quickly and I was out the door and able to enjoy my new vehicle. If you’re thinking of buying a vehicle from University Ford, Kevin is the guy you want to use.

I have been buying F-150 trucks for years and just love my new hybrid Platinum.Very first time at University Ford.Bob Hansen in sales and the entire buying experience was top of the line first class all the way.Bob and the rest of the team did all I requested and made my purchase very easy and smooth.Thank you Bob and University Ford.

Great experience and great staff, no hassle...Loved the experience. I would recommend Amberin Choudhary, to anyone looking to purchase a vehicle.

Chris Overman, in the Service Department, is the best in the industry - among those Ive known in 45 years of getting my vehicles serviced. He was knowledgeable, courteous, and efficient. Beyond that, he communicated openly and frequently with me about my vehicles issues. He always answered the phone, or if busy, called me back immediately. He arranged for immediate shuttle service for me. Above all, he was genuinely interested in me, as a customer, and getting my truck and I back on the road as soon as possible. Ill be back!

I’m proud to say I bought a vehicle from this dealership the person that assisted me in purchasing my vehicle was Bobby Woodell, very patient man very wise and helpful

My wife and I had a fantastic experience buying a new Ford Escape at University Ford. Our sales rep, Kash, was extremely communicative and helped us get the car we wanted right away. He and the finance manager TJ made the experience fun and easy. Highly recommend!!

Just got this beauty home and absolutely in love!!Had the best experience with Kevin Hockaday and the sales manager made me a deal I could not refuse! Been looking for the perfect ride and found it there !! Best customer service ever !! Thank you University Ford for making this purchase so easy !!

We always work with Ron at University Ford and look forward to seeing him again in a few years!

This Dealership will “LIE” to you in your face without any hesitation just to get a deal. Beware and be mindful about dealing with this Dealership. From the salesperson to the sales manager did nothing but lie. Then once you call them out on it they act like your crazy. If you can try a different Ford place because this one here will waste your time and energy. The experience I had today makes me want to drop Ford all together. Smh

Went down to University Ford to get a new car and worked with Kevin Hockaday. I test drove a Ford Explorer and when I got back Kevin knew that this wasn’t the vehicle for me based on my facial expressions so he located a different option that truly was the car I was looking for! The process was smooth, quick (minus him having to search for gas to fill up the car during the shortage) and painless. Always nice to go into a car dealership and feel as if you are getting taken care of! Will definitely be back to get another car from Kevin and University Ford.

Thank you guys so much for making car buying a fun and easy process I just got my first car from you guys a Honda Accord 2012 it is a great car and much better than the car i was in and i would like to thanks and recommend mrs.Amberin choudhary she is a great salesperson and will get you in what you want with the best deal she can give you I recommend university ford to any and everybody come get you a car and ask for amber

Good experience. Bought a car with Cory, who was great - very knowledgeable, not pushy. Definitely recommend.

Yssa and David were great to work with. Yssa was patient and thorough with the Ford Explorer options we were looking at. This is my second vehicle purchase from this site and I have been very pleased both times. Great customer service.

Ruben is absolutely awesome when I first came here I did not know him, but upon leaving he’s now family. Ruben worked very hard alongside Dan to get me the best best deal possible. I absolutely love my new truck and I have gained friends they are not just salesman they are family now. I recommend any and everyone to come to university Ford as they are the absolute best !!! If you go anywhere else I guarantee you will not get the best deal possible with a family feel. My truck was detailed again for me and filled with gas and they went through extra checks to ensure it was extra beautiful for me. Come to university Ford today to get the best deal possible. Thanks Ruben and Dan you all are the best

Kevin Hockaday was a great salesman to work with. He was honest with his information, and listened to what my asks were. He then helped to get those all important numbers to what made me comfortable and feel confident I was making the right choice.I had reached out to another dealer regarding interest in a vehicle, and they acted like they were more interested in my trade in than actually helping me to purchase that vehicle. I gave on them after 2 days of getting nowhere, and called University Ford in Durham. Kevin answered the phone, immediately confirmed they had the vehicle I was interested in, and had it ready and waiting for me later that day. A few hours later I was driving out with my new truck.TJ with finance was a pleasure to work with as well. He was very knowledgeable in the process and made it quick and easy.Thank you to University Ford for a wonderful experience!

I just wanted to say that my wife and I have been a customer of University Ford for a number of years. We’ve have always enjoyed the customer service of the maintenance department. The communication of all that is being serviced on your vehicle is clearly explained.Thanks again, Lonnie&Sherry Perry

Took car in for a problem and dropped it off early in case they could work on it. They did it that day instead of the appt. for the following week. Received texts and phone calls with updates on repairs. Excellent service!

I recently found a new Ford F-250 that i was interested in at this dealership. The salesman Ruben and Sales Manager Dan were top notch. They assisted me in negotiating a deal we were both comfortable with. All of this was done by text message.I live 4 hours away from the dealer. I drove to them on a Saturday with the intent of purchasing the truck. When I arrived at the dealership, the truck was clean, detailed, and ready to go.I drove the truck and it was great. However, I decided not to make the purchase. All the reasons for that are on me. The dealership was great. Anyway, when I informed the salesman I didn’t want to go through with the transaction, he let Dan know. I had placed a deposit on credit card to hold the truck.They returned my deposit. I am thankful that they are concerned not only with selling units, but also with overall customer satisfaction.Why am I telling you this?As I said, I live 4 hours away. I likely would never deal with these guys again, but they still did the right thing by me and refunded my deposit.Truly impressed with their customer service.Check them out. I think you will be pleased.

I have bought a lot of cars in my lifetime (71 years old) and can honestly say my experience at University Ford was the best of all. Ron Johnson (Sales Consultant), was helpful, pleasant and no pressure or up-selling. He quickly found me the truck i wanted, got me an agreeable price, and then followed through getting the truck ready for delivery. Everything was on-time and as promised. The new University Ford facility is clean, quiet and pleasant. All of the staff on-site were friendly, courteous and helpful. I plan to have my truck serviced there. Would I enthusiastically recommend Ron Johnson and University Ford? Absolutely yes.

I have bought many cars in my lifetime and I can honestly say that this was the easiest, most friendly purchase I have ever made. I cannot say enough about Dominique. She was so nice and thoughtful throughout the entire sale. University Ford has a true gem with her. This car was purchased for my daughter, who doesn’t live here and wasn’t available to test drive the car prior to the purchase day. When we went to the dealership to make the purchase, I thought that we would just do the sale and be done but Dominique immediately took my daughter out for a test drive and took her time to make sure that she was very comfortable with the car. I was so impressed that she truly cared and wanted to make sure that it was right for my daughter, not just a sale. Next time I am in the market for another vehicle, I will most definitely visit University Ford first.

Never could speak to anyone live in service. I left 3 messages with 3 different people ( Will, a woman and some other guy) . No one ever called me back. Crossroads answered live and scheduled my service. I had much better service in the small Chapel Hill location!!

I didnt buy the car but this was by far the best experience I had at a dealership. Staff was willing to work with me to meet my needs. No additional fees either like I experienced elsewhere. Kevin was great to work with. Very knowledgeable and not pushy. Highly recommend this dealership.Update: Ended up buying. Love my Mustang GT!!!

Sumeshen Reddy was very polite and respectful to us throughout the process of buying a new Fusion. We have had some awful experiences buying cars previously, but this experience felt like we were driving the purchase. We were not met with pressure or asked to upgrade our purchase to a more expensive model. We would purchase again from Sumeshen.

I had a great experience with the team. The positive attitude from the whole team made me a Ford owner for the first time in 45 years and 6 new Chevy. Ford Forever.

Cash Sumeshen was great! He went above and beyond to help us have our truck financed and at a great rate! We really appreciated his help!

This is our third time buying a car from University Ford, the second time with AMBERIN CHOUDHARY. Amberin and her colleagues made the purchase process very easy, showing us a range of cars and even bringing some in from another site. She let us do an overnight extended test drive with our preferred vehicle, take it for an independent evaluation with our mechanic, and then made the negotiation process as painless as can be. We really appreciated the dealer taking care of all the paperwork since we now live out of state and worried about the hassle of registering the car outside of NC. Highly recommended!

Great customer service that went above and beyond what was required. This place is well run and really believes in delivering 5-star service.

Brought my new 2019 350 Transit Dually Van in for the Works package which is supposed to include an oil change, tire rotation, fluids check, etc. At first the advisor said they don’t rotate the rear dual tires. When I mentioned the Ford Factory recommended tire rotation pattern he said okay. My van was in the shop for 2.5 hrs as I waited for it. When it came out – the tires hadn’t been rotated. When I pointed this out he said they had and we can check the cameras if necessary. I said fine – let’s check the cameras but they never did. Since I know for a fact they hadn’t been rotated – the advisor got the service manager involved. To my surprise – the service manager even insisted they’d been rotated. This in spite of significant & overwhelming evidence to the contrary. You could look at the studs on the wheels and tell a nut hadn’t been turned off those studs in a long time – certainly not this day. Secondly, I had marked the tires and pointed that out to the service manager as well. The marks I put on the passenger side tires were still on the passenger side.Just a note that they didnt do a fluids check either. At least not the windshield washer fluid - mine was very low and obviously wasnt checked.This is unfortunate because this is otherwise a very nice facility that services commercial trucks.

My salesman Cory Pitts was awesome!!! Eventho he is new you couldnt tell it...I blew him off the first time, but he was persistent...I finally gave in and tried him and University Forx out...Let me tell you it was the best decision...Cory Pitts was great patient and in tume with what I wanted not what he wanted me to have...He did a great job...University Ford is lucky to have him...I love his drive!!! Thank you so much for my new truck!!!

Great car buying experience! David Egan was a breeze to work with and super helpful!

Had an amazing experience here! I walked in the door and was greeted immediately by Amberin Choudhary, our Sales Representative, who was very warm and welcoming. We had contacted the dealership the day before letting them know that we were interested in the Tesla Model 3 that was newly listed and when we arrived, it was already washed, vacuumed and ready to test drive. Amberin, even though it is a Ford Dealership, answered EVERY question we had regarding the Tesla even though they probably dont have too many in stock normally, which was great! Once we got in it, we knew we wanted to to take it home, and the whole purchase process was very simple and easy! We felt very comfortable throughout and didnt feel pressured to accept anything that we didnt want to. The General Manager even came by and congratulated us on our purchase! We had heard some family and friends tell us about how they had a great experience and recommended University Ford, and we got to see first-hand what they were talking about! 10/10 Will buy from them again for sure!

Mr Jim and the rest truly outdone them self on this trip. They went well beyond any expectation I had.They done a great job on my escape.They renewed my trust back with Univ Ford

David Egan, Jen, Mario, and the gentleman who helped me with my oil change all did wonderful! I came in for an oil change and walked out with a brand new car!!! They took care of me and went the extra mile. I was truly impressed with how amazing each of them were. They really wanted to make sure I got EXACTLY what was perfect for me. Jen was super sweet and not only made sure we had options, but she was sooooo sweet to my daughter while we were there. She made sure she took her time with me. Mario was super nice and really took his time answering all of the many questions we had. Mario was really personable and really cared about making sure we got the best financing possible for us.David had stellar customer service and even took care of me after I bought the car!!! He really has gone above and beyond to make sure I had the perfect experience with my car! All three of them really made me feel like they care about more than just selling us a car. They treated us like family and that really means a lot. I will continue to come back to service my car and purchase new ones in the future! Their customer service is EXCELLENT and they have definitely gained a lifetime customer!

Bobby Woodell and Sydney Moss were terrific in their customer service approach and working with me.

Everything was awesome! The experience went smoothly and efficiently and the people were great, too. They went above and beyond my expectations. My sales representative, Robert (Bob) Hansen, was the best Ive had in all my years of purchasing vehicles. I bought a car from here several years ago (also a good experience) and glad I returned back to them for this vehicle! Highly recommend University Ford!

From the start, University Ford takes pride in making every customer feel welcomed and valued! We were greeted with a smiling face as soon as we exited our vehicle and we were directed to the salesman that we had scheduled the appointment with: RON JOHNSON. Ron was an incredibly easy person to deal with and he was extremely patient and courteous to every question we had about the vehicle and the buying process. The entire staff was also mindful of their conversations and I never heard any negative comment or inappropriate conversation; which is rare in car dealerships.This is the 6th vehicle I have purchased, and I was impressed with every aspect of the process and the dealership. Ron Johnson is the best salesman Ive ever dealt with and we will be doing future business with him! Thanks to the entire University Ford staff, we appreciate you!!

My first visit to University Ford. We were interesting in purchasing two Titanium Hybrid Escapes. We had purchased two non-hybrids in 2017 from Capital Ford in Hillsborough, but wanted to look somewhere closer. We loved our Escapes, so thought would look at them again. I have to say, our experience from start to finish with our sales representative did not inspire us to want to purchase. The most disappointing thing was, that I gave feed back directly to the General Manager via email, and he didnt even have the decency to reply with I am sorry. We ended up purchasing Hyundai Tucsons instead. Better cars/warranty and an excellent experience so far.

I was looking for a slightly used Ford Transit Passenger Van. I used TrueCar to search who had pointed me to University Ford and quoted me a price. I sent my son to check out the Transit and he said it checked so put a deposit on it. He didnt check the price quoted on the bill of sale. When I went to pick it up and pay for it, I noticed the difference of several thousand dollars. I showed them quote I had through TrueCar. He said that he could not honor that quote only the bill of sale. The Sales Manager said that they had problems with TrueCar before and that this has happened several times. When I asked why they still listed cars with TrueCar I didnt get a satisfactory answer. He gave me a couple of hundred dollars off (of the almost $3K difference in price) and due to the desire to get the specific vehicle that was hard to find, I rubbed my neck and wrote the check.A couple of months later, we had a flat that was under warranty with Nitrofill (that they added on. without ever asking when I bought it). I had called Nitrofill to understand what I had to do to get the tire repaired or replaced and get the $100 credit. They gave me a claim number and told me to go to University Ford, give them the claim number and have them call Nitrofill with the diagnosis.My daughter-in-law made an appointment specifically on a Wednesday to get the tire fixed and get an additional key made (which they said could be done on Wednesdays). She brought it with the information that we had a flat and had a claim number. The service representative told her she didnt need the claim number though my daughter asked several times and just wrote that we needed it filled with nitrogen. Then they called me to sell me an alignment and when I asked that status of the retire repair, I was told that they didnt know it needed to be repaired and that there was any claim number, but they had filled it with nitrogen and rotated the tire. The rep kept insisting she was never told the tire needed to be repaired or that she heard there was a claim number. So, I explained whether or not she knew, I had one now and gave it to them. They claimed they checked it out and found nothing wrong with the tire.Guess what tire was flat in the morning?Oh, and the person who was supposed to make us a new key wasnt around and they didnt know when he would be.When I called back frustrated, I had to hear the same BS that they didnt know there was a flat that needed to be repaired and when I explained that I had spoke to my daughter-in-law who had tried to give her the claim number they eventually agreed that perhaps they should have taken more time to understand the problem.I called Nitrofill and explained my frustration. They had never gotten a call from University Ford about the claim. So, I asked where else I could bring it.For my mental health, we found somewhere else that can actually find a leak in a tire and not defend their incompetence and lack of integrity.

So, after having been disappointed with Capital Ford of Raleigh for not having vehicles advertised on the Internet actually available at their location as of early last Friday, May 21, 2021, I called your dealership to find out what you had in stock. I pointedly asked Chrystal if the particular pickup truck I was interested in was ACTUALLY ON THE LOT. She assured me it was. So, I said Id be there around 11am to see it. Got there at 11:15am. First warning clue...Chrystal wasnt available....Brandon said hed take care of us. We told him the vehicle we were interested in and he said it was in the back of the lot and would have it brought around. A few minutes later Brandon comes back around and said some rust had been found on the truck and had been sent off to be repaired and the truck would be back in a week or so. I asked if they had ANYTHING on their lot comparable to what we had expected to buy and it was clear that your dealership didnt have jack. Heres whats wrong with Brandon...he didnt own any of it. He is actually quite an inept salesperson....as your dealership is equally inept. Heres some advice...DONT ADVERTISE vehicles for sale that you dont have in your possession. Dont expect a good, or even average or sub average review from me online. You are ethically stunted.

I can honestly say our experience at University Ford was one of the best car buying experiences we have ever had! Dominique went out of her way to make sure we got exactly what we wanted and helped us get our brand new 2020 Ford Ranger! She was very helpful and nice and was not pushy at all! Zeke in finance also was very knowledgeable and helped us make the right decisions. Zeke did not push anything on us and was very understanding. I would definitely recommend this place to anyone who needs a car! This was the easiest car buying experience we have ever had, and will definitely be back in the future!

I received courteous and friendly service at this dealership. I have to admit that it took a little while of being there to get the deal done,but in the end I felt comfortable with the purchase. Sara was great to work with and helped anyway she could. I Would say give them a chance to earn your business

We had a great experience buying our Ford F-150. Cash was wonderful! He showed us vehicles in our price point and was so knowledgeable about each vehicle and the different amenities. The finance process was so easy. Our time was spent efficiently and we were in and out in record time. This was our 8th new car purchase-our first Ford and first time at University Ford. I would definitely purchase again!

I have to say I had MAJOR anxiety about car shopping. Zach(sales) and Mario(finance) were AWESOME. They eased our concerns, answered all of our questions, and made sure we were absolutely taken care of. I will definitely be using University Ford again for my next vehicle!

Fantastic place to buy a car! Brandon and PJ were both so great to work with. Answered all my questions, got me a great deal, and never pressured me once! Thank you University Ford!