This store is a joke. Went in yesterday to pay my bill in cash. 3 guys tell me they don’t take cash. Just really didn’t want to help me . Call the at&t in Lombard down the street. The employee at the Lombard location was confused on why they wouldn’t take cash. He thought it was joke.

This is our new favorite ATT store. Autumn was so kind, patient, articulate, knowledgeable and thoughtful. No line, no wait.

This store is fabulous! Great staff and very quick with service! I highly recommend this store!

Wonderful experience. Tim is easy going and totally informative great help all of the time!

I Came in to help my Aunt pay and upgrade, I upgraded myself and had the best service possible. Samsung S21 is working out wonderfully I might add.

Outstanding service offered by Tim P., the store manager. I had received a new Android phone in the mail as a replacement for an older, failing Android. I was having trouble transferring my data from the old device to the new one (as simple as that should be) so I brought the two phones into the AT&T store and Tim explained to me how the process worked. When I told him that my old phone could no longer take a charge and was at about 12% power left and I REALLY needed to get the data copied over to the new device he cheerfully did the job for me - and in very quick time. Within 30 minutes I was walking out of the store with my new Android fully synced with the data from my old device, all done compliments of Tim P. TOP NOTCH customer service. Thanks Tim!

Awesome service here. Tim was extremely helpful and took care of everything I needed. Hands down, this was the best experience I’ve had at any AT&T store. I will only come here from now on.

Tim and Brenden were amazing. My boyfriend and I were previously on his parents plan and were shopping around for deals and plans, and from the moment we walked in we had amazing customer service. They were patient while we were getting the required information to switch, and also gave us great advice on which phones to get and what the transfer process would look like. I am so happy with the quality of service we received. 10/10 would recommend.

My wife and I visited two other local AT&T stores and after experiencing some of the worst customer service imaginable, we were one more nauseating-AT&T-experience away from switching carriers. Good thing Mark and Eden are holding down the fort there in Lisle!I called in the morning and Mark asked for my name so he could be expecting me when I arrived later that afternoon. As promised, he was available to help. We were not ideal customers: one phone was broken beyond repair, the other phone hadnt been backed-up properly, we needed to switch our accounts, and we brought along our four small children to boot. But Mark didnt flinch- he was professional, quick, and took the craziness in stride. Kudos to Eden, as well, for enduring the screams and helping us get our phones protected and ready for use. From now on, I will only work with these two regarding ANYTHING iPhone/AT&T related. Congrats, Mark and Eden. ;) Thank you for your wonderful service.

Eden was very knowledgeable about the stores operations and products. Not only was she helpful she seemed to really enjoy her job and was a pleasure to work with her, a rare find today. She is a #1 draft choice anywhere she goes. Wish her the best for her future.

This is a great and welcoming location! Very attentive to the needs of the customer and overall great atmosphere! I recently upgraded my phone at this location and the process was smooth thanks to Mark!Highly recommend.

As always, the service and knowledge of the staff at all Mobile Tel stores is great. But Mark Foley really went above and beyond to almost magically provide a brilliant solution today. Hes also been a big help to my mother over the past years as well. Thanks again, Mark! Support your local stores!

Eden was extremely helpful in resolving a voice mail issue on multiple phones that the ATT service desk had not been able to address. I really appreciate her persistence to resolve this issue and especially the time she patiently worked with us. It was nice to engage with someone who obviously cares about the customer experience. THANKS!

Walked in and grabbed the new IPhone 12 Pro Max. Love the phone and the manager and assistant manager we’re very personable. Enjoyed taking my business there and recommend this store to others.Thanks guys!

Tim P. is extremely friendly, polite, capable and above all helpful manager for AT&T. Being a senior citizen has the drawbacks of not catching onto all the new changes and Tim jumped in to help with transfer of data and getting me moving on to my new Apple from a Samsung. Loved my Samsung, but my phone was starting to miss the clarity of photos being sent from my family who all have Apple phones. The systems dont transfer photos from one company to another as well as they used to. I think they should be required to fix this, but it is just another thing not in the publics control. Again, kudos to my new friend Tim. I know if I have problems, I can always count on his help. Note, this is my 1st review ever.

Tim, Gustavo, Justin and others all excel with customer service!!! I have been visiting this location for at least 6 years. Friendly & professional everytime!!!

Mark was so helpful and patient! Spent a great deal of time telling my fiancé and I about different services and products and knew a ton. So much more satisfied with this location than danada, who decided to close an hour early and turned us away at the door. Thanks Mark!

Mark was awesome in helping with a complicated tech issue. No one else could figure out my hotspot problem. Fantastic service. Thanks much Mark.

Finally upgraded from Blackberry to a Samsung android at the Downers Grove AT&T store. Mark was extremely professional and polite. His assistance was so helpful. The entire staff was pleasant to work with.

This At&T location is the best. Every time Ive been there I received excellent service. Both Eden and Nick helped me recently work through an insurance claim on a lost/stolen phone from the start of the claim through the point where I was using my new phone the same as my old one.

Had a wonderful experience here, had several questions regarding a new phone and transferring content. All of my questions were answered, I dealt with Tim and Eden! Both were very sincere and caring. If you need help, I would highly recommend this store!

My dad and I came in yesterday, 7/21, to see what was wrong with the phone I had currently. We were both helped by Eden D and she was absolutely amazing and so helpful. She knew exactly what was the issue with my phone and was very informative and truthful about the steps to take to get a new phone. She was so patient and had a very positive attitude and was doing great at her job. There was also another guy working there, I think his name started with a T, but he was also super nice. I could tell by the way he talked to us (when he didn’t have to) and how he helped other costumers. These two were great and if I have any issues with a phone or If someone I know is having issues with theirs, I will definitely recommend this store and these two specifically to help out!

Advice, knowledge and friendly, courteous service provided by Eden as I purchased new iPhone were exceptional and remarkable.

I went in yesterday as my phone had been bugging out and I need it significantly for work, so it was emergency. I arrived at the store and Nick met me outside, before I could even call the number, to help me out. Nick had me in and out of there in under an hour with a brand new phone while making sure my charges stayed the same and I was taking advantage of the proper deals. Would highly recommend going back to this store, especially during the stay at home orders as they were very respectful of the orders while providing quality service.

Love this location. Theyre always so helpful, knowledgeable and just nice. This very last visit we had the pleasure of working with Nick. He was amazing!! I drive out to this location because theyve always helped with post sales questions and or provided great guidance towards anything new Im inquiring about. They get it... Customer Service is key and I will continue to drive out to this location!

Super helpful and friendly!!! Only one I will every go to.Thanks

I have 6 phones attached to my account and had been paying a very large phone bill every month for years. From time to time I would go to one of the AT&T stores to see if I could lower the bill while keeping the same services. The answer was always no. Recently I went to the a privately owned store located at 2321 Ogden Ave Downers Grove to purchase a phone at the suggestion of a relative who had received exceptional service there. This store was very different from the other AT&T stores I had dealt with before. The representatives were eager to help and very knowledgeable. In fact, the person helping me with my new phone purchase suggested (without me asking) that he look over my accounts to see if there was any way he could help me reduce my bill. Imagine my surprise and delight when he suggested that I change plans, get the identical services AND reduce the bill by our $200 a month. Of course I was suspicious that somehow this had to be wrong. I went home and carefully compared the plans with the other people on the account. Today I returned to the store and switched to the plan suggested by them. My bill has now gone down about $240.00 a month. Thank you to Ivan and manager Tim Panek. They are both very knowledge and helpful.

Super knowledgeable and super helpful. Eden did a great job.

Great service and very knowledgeable staff. Very pleased and impressed.

Great teamwork Tim and Eden at AT&T store Downers Grove. The professional service is why I choose to use this store location.

Tim Panek is awesome.

First time giving a rating to a cell phone store. Nick had been guiding me on the right purchase, Super helpful and friendly on getting the note 20. Ill probably swing by again if I need accessories.

Mark was very helpful and try to find us the best value thanks Mark

My husband and I had a great experience here starting our shared phone plan. Julius was exceptionally helpful and patient. He was able to answer all of our questions and helped us get everything we needed covered. I would highly recommend this location!

I had an amazing experience working with Eden, she helped me get my first smartphone and helped with all of my questions. Highly recommend!

I had a pretty complex issue with my phone/plan and called the Downers Grove AT&T store. Nick answered immediately and said he could help me. I brought my phone into the store and was greeted by Nick who was able to quickly resolve my issue and was very friendly as well! I could not have imagined a smoother transaction and resolution. Thank you!!!

Staff was very helpful. Was having issues buying a phone online, Nick and Eden were able to help us out and were very patient and helpful. Sometimes you just need to do business face to face

Tim Panek was incredible during my visit to AT&T. He immediately assisted me with the issue that I had at hand. Not only did he provide me with all the information I needed to complete my purchase, he continuously provided exceptional customer service.

Eden was patient, personable, informative. She is the “go to” person at this location. I highly recommend her and this AT&T location.

Thanks Tim. Go see these guys they have the answers. Also att is cheaper then one may think. I switched from Tmobile and couldn’t be happier. Thanks again.

Simply the best AT&T store when it comes to sales knowledge and support.Tim, Eden, Nick and Eduardo are EPIC

Nick is great and very knowledgeable! Fantastic service

Byron was super helpful when I needed to come in and upgrade my phone. It was one of the best experiences that Ive had at a phone store. Will definitely be going there again for anything else!

Tim was the rep who helped us after the Darien location completely fumbled every step to merge two accounts. I wouldn’t trust anyone else with our phones than Tim and the Downers Grove location!!

The customer service at this AT&T store is nothing short of fantastic. Id like to specifically praise Tim for his extensive product knowledge, excellent advice and insight. Hes also one of the most friendly, personable people Ive ever met. If I was a wealthy man with my own company Id triple Tims salary to work for me and Id let him pick his role in the company. Thats how impressed I am with Tim.He helped us pick out my fiancees iPhone 5 back in August 2015. I was impressed with him then, but forgot to leave a review.We went back yesterday to finally upgrade her phone. He showed us all the iPhone models and gave us the scoop on the benefits of each vs the cost. He gave us helpful tips about taking advantage of promos and getting a better value data plan. It was a superb buying experience and Ill mourn the day when Tim is no longer at that store to help us with our phone upgrades.AT&T, give this man a raise! Hes an employee that any company would be lucky to have.

Tim has been amazing! I’m technologically challenged and he has helped me sooo patiently with all my questions, even during this pandemic, he helped me get a new phone after helping me keep my s5 iPhone going this long! Thanks so much Tim in Downers grove!

Every experience Ive had at this store has been a 10. Today, Tim helped me with some billing issues and handle it expertly. I would recommend Tim, and this store, to anyone looking to buy or upgrade a mobile phone. RB

I went to this store to upgrade my phone after 5+ years on an old iPhone. Id been to a different AT&T location in the area and walked out because I wasnt happy with the service. I was extremely impressed with the friendliness, knowledge and professionalism at the Downers Grove AT&T. Julius met me at the door, welcomed me in and took a personal interest into why I was there and what I needed. He not only walked me through my options, the storage capacity, pricing options but also showed me the multiple models and color options available before I made my decision.I was extremely happy with the service and will go back to this AT&T store for any future need. Thank you, Julius & DG store!

Lexi was very nice and helpful

I have always had great customer service at this store. Eden was especially helpful and enthusiastic !

The patience and attentiveness was phenomenal! I called in stressed out cause I had just broke my screen earlier that day at work and was in front of the repair shop and my insurance claim had a little info mix up but Tim went above and beyond his job to help me find what I needed step by step and I went home with a fixed phone.

I had a couple of billing issues after receiving my new phone. Nick and Tim were fantastic at explaining the billing process.great service

Julius was very patient with my father and I who forgot every possible password. Julius is an asset to att. I recommend he Be considered for a raise. Also a real couch would be helpful.

We have purchased data plans and phones from this store for a number of years. Tim and his staff have been excellent to work with. They are great at helping you get what you need and are very customer focused.

Great working with Nate and Lucas

These guys are great. Got me set up on a business account, saved me a substantial amount of money. Gave me great bundle prices on the accessories.Verizon tried putting a hold on my number so I couldnt switch. Verizon sucks.

Great store.Tim has been there over 20 years and has always been a great help. He was unavailable today but Nick exceeded our expectations.Great service!

Tim and Eduardo were so helpful and patient! 10/10 service!

Lexi was a huge help

Ivan, Nick, and Julius did a great job. Helped my family through the whole process of setting up new service. Great job. Would highly recommend.

I bought a new iPhone 11 for my wife for Christmas to replace her old 6S phone. Tim was wonderful! He spent nearly two hours with her transferring all her information from her old phone (she couldn’t remember her iTunes password and Tim patiently walked her through resetting the password) then Tim walked her through all the features on the new phone and he answered every one of her questions without getting agitated. Tim and ATT on Ogden are worth driving a few minutes extra for outstanding service!! We did!

👍

Had a new prepaid phone set up by Tim. He assisted me with activating the phone, setting up auto paying, setup a new email and even downloaded a custom ring tone. Outstanding service. This is my go to AT&T store.

Eden and Tim went out of there way. Wonderful service.

Zak was very helpful and knowledgeable. Got me in and out quickly. Thanks!

The internal ATT system was giving us trouble upgrading my fiancé and my phones and it took a couple of days for IT to fix the bug. Thank you to the guys at this store, especially Nick and Tim, for taking the time to figure out the bugs and get our new phones up and running! They were super patient and professional, explaining each problem that popped up along the way! Thanks guys we would definitely work with you again!

Went there with a few issues with my phone and Nick D., who works there, helped me out a ton. Knew what he was doing and was able to solve my problems

The customer service at was nothing short of amazing. Although the store was busy and filled with people, Tim and Mo were patient and took the time to set up my new phone and answer all of my questions and concerns. A Samsung rep. was in the store and helped me with shortcuts and features to make my phone more user friendly. Thank you to all of you!

Have been working with Tim and AT&T for over 15 years. I have my cell phone service and internet, Uverse with them. Always the best service.

Great service Cassie! Thanks for fixing the bugs and getting me out quick.

Great crew. Nick, Zack and Tim were great

I came into the store looking for an upgrade from my current phone. I was coming in with an open mind, not sure what exact phone I wanted, looking to learn more and possibly live test the interfaces. I was extremely disappointed with the overall selection process and inventory of this store.I did a quick search on the ATT website to see what kind of options were available. The webpage yields 47 different phones. Going into the store, I was promptly told that only Samsung and Apple were stocked in the store. I was very interested in the new LG phones but I have zero experience with that brand and it made it almost impossible to even consider spending 900+ on an LG phone I know nothing about. Although they made it clear that they can ship in any phone from the online store, I dont understand how a company that is so large and profitable cant fully stock their stores. Phones are the main product sold at this store, but they only have a third of the inventory advertised stocked?The information presented next to each phone was very limited. When asked about the differences between the three Galaxy s10 phones, I was told this one is slightly faster, this one has only 2 cameras ect. This resorted to me furiously googling everything on my current phone. The store primarily sells hardware yet theres no physical list for any of the phones specs regarding RAM, chip processors, or camera? It made it almost impossible to compare any of the phones.I decided on the Galaxy s10 but felt very uneasy on my selection. I asked if they had a demo phone to see how the interface was and how it responded to basic interactions but was told they did not have an s10 available for demo. I understand they have a return policy of 2(?) Weeks, but I want to feel more confident in the store before I make a 900 dollar purchase. The galaxy website states that four colors were available for the phone. They had two in stock.The prices for their accessories were laughable. They charged 50 dollars for a screen protector. The average price of a screen protector on Amazon is 15 dollars. I actively searched on Amazon for a single 50 dollar screen protector and could not find even one.The staff was very friendly and tried to help me as much as they could with what VERY limited resources they had; But my overall experience was still bad. Buying phones have become an extremely expensive event, and theyre treating it more like a candy shop when it should be like buying a car. Have the store stocked with the product youre selling, have actual unbiased comparison charts of all the products that outline the real specs of each phone, have things like tech demos to solidify any doubts of a phone, and keep prices of accessories competitive.

Julius was wonderful and very knowledgeable to work with. Thank you !

Very helpful.

Good service, helpful agent! My phone was frozen yesterday Tim helped me right away to fix it.

Mark was great.

Wonderful service

Ivan was awesome to work with. He was professional, knowledgable and took the time to explain everything to us. I would highly recommend Ivan for his excellent customer service.

I had a great experience here. I needed to get the ToGo roadlink set up and Tim, Crys, and Doug were very helpful in getting our plan figured out!

Thanks for all the help! Switched my TB and Internet and couldn’t be happier

Always a pleasure working with this store. Tim and Sheri ROCK !!!!

Not helpful at all, highly disappointed. They will charge $10 for a sim card when you could get it on AT&T official website for free(and free delivery to you). After some talking, they said they could do $5 for a sim card because that is what AT&T charge them. It is either they are lying or AT&T is dumb. Wasted my time. I wish I could give a zero star.

These guys were super helpful with getting me set up with a new number after having difficulty from my previous provider. Thanks Nick

Everything about this store is great; but the way the treat their customers is superior to every other location I have been to! I drive 45 minutes anytime I need anything because of their amazing customer service!!!

Unfriendly atmosphere. Unhelpful, inept staff and manager. No items in stock as well. Wasted my time here. My product is being delivered by another vendor. Partially also the fault of AT&T, but these guys did little to help matters.

Very friendly service. Will be back.

Horrible, added 3 phones to my account and 1 was broken. Came back 4 days later to exchange the phone they kept trying to send me to apple. Apple was backed up for 2 days and since I was with in my 14 day grace period I wanted an exchange which they denied me so I just returned all the phones, month or 2 later I get a $2000 bill from at&t and they are saying I never returned the phones. The guy Tim there is a complete moron. I just ported my #s to tmobile and at&t lost 4 lines cause of that guy. T-mobile sucks as well but have way better customer service. Honestly do not buy anything from this store on top of it all I never received my money back from the phones yet and when I was there returning my phones he was down grading an older lady because she was not familiar with her phone and acted like its such a big deal to help her out, honestly if I did not just have my baby I would of punched this guy in his throat.

Nick was great!

Mark is very professional

High prices, but some very good staff members if you can find them.

Great service

Very good personable service!

Mark was Great

Always the best service, unbelievable staff.

Great friendly staff. Very knowledgeable.

Tim is the man. He puts a mom and pop appeal on an over all big business company like att. Everyone else is just taking orders.

Excellent service.

Nick was awesome!!!

Julius was great!

Garbage charge to much