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KB Wireless
1517 2nd Ave, Des Moines, IA 50314, United States
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KB Wireless
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Tr
Review №1

Called many places to price out used and refurbished phones. Not only was my iPhone XR competitively priced but it also looks and feels brand new. There isn’t a scratch on it. I am thoroughly impressed. The guy at the counter was very knowledgeable and explained the warranty which is also awesome. They back their refurbished gear beyond just about anyone else. I will be coming back here for purchases to come.

Ga
Review №2

Wow! Just got my screen replaced in minutes and at the best price in town. In these times of poor service and sky high prices this was a breath of fresh air. I highly recommend them to anyone! .

Bo
Review №3

Jumped into a pool with my phone in my pocket, and the guys at KB wireless fixed it! A month later I dropped my phone on the concrete (don’t judge me) and they fixed it again within 30 minutes!! Can’t recommend enough. Super cool guys at the shop. Great option if you’re not trying to spend 1k plus on a new phone!

Pe
Review №4

These guys are the best. Local ownership doing their best in a tough time. I have a note and they were great at putting in a new one. I will go back if I need something done.

ja
Review №5

Helpful,honest and good prices

Sh
Review №6

Cheap,work done on site. Very helpful. Very nice young man and young woman, also quick repair.

Co
Review №7

They would not fix my LG Harmony for $90 because to buy one brand new was 105 with a brand new one does not have all my information at the brand new one is not unlocked didnt they want my money doesnt matter what I can get a brand new one for at another store I wanted my old one and they refuse to do it

Ki
Review №8

Excellent customer service. I went to another repair place earlier in the day and was not happy with the customer service. I left. I went to KB Wireless. As soon as I walked in: I was immediately greeted with a warm smile. The repair cost $40.00 less than I thought and my cell was repaired quickly. I highly recommend KB Wireless. Thank you guys!

Sc
Review №9

Had a good price, but they had to order the part needed for repair. 2 to 5 business days. I have no problem with the wait, but they required that I appear in store during COVID just to get the process started. Refused pre-payment over the phone. Unacceptable.

Br
Review №10

If you want your phone fixed and fixed quickly, this is the place to go! Price was better than any of the other phone repair shops in town to fix the camera on my S9. I know because I called. Good reliable service and great price.

Mi
Review №11

My iPhone was having connectivity issues with the power cord. I assumed I had messed up the connection by using non Apple power cords. I had tried to clean the connection but it didn’t help. I took it to KB and he dug out a big chunk of lint from it. I asked if I owed him anything for that as it would have been worth a small fee to now have it working again but he just said no, have a nice day. I really appreciate good customer service and will keep them in mind for the future and will also recommend them to my friends.

Sq
Review №12

They helped me with a Sim card, for free. Tried a used Iphone but I didnt like it so I got my money back. At least they are honest, if you have a broken cell phone they fix them. Worth stopping by in my opinion.

An
Review №13

They are great. They ordered a new screen for my android. I kept it until the new screen came in(only 3 days) and they called me and had it fixed in an hour. Also, I get a 90 day warranty. Woot woot!

Je
Review №14

I cant give these guys/gals enough stars. I went in to have my charging port replaced, they looked and said they had just ran out and would have the new part soon so he asked to take a look at my phone and was able to clean it thoroughly enough that it functioned perfectly again. They didnt even charge me. I have a toddler who finds amazing ways to break screens and will be going back here for all my repair needs. Thanks again, guys.

FR
Review №15

I enjoy coming to these guys. I manage a Verizon wireless and when I go in there, those guys are very knowledgeable! The service is quick and they are very welcoming. I have been referring all my customers to them and I hope whomever reads this, will go to them as well!

Je
Review №16

Awesome place. This is the only place I would tell anyone to go to when needing to fix a phone. They are respectful, nice, and quick. The prices are fair. Smart, clever, charming gentlemen! Wish there was a broke the scale option because this place is perfect!

St
Review №17

These guys helped me out of a bind today. The USB port on my phone wasnt working and I expected it would take a few days to fix. I dropped the phone off before lunch and it was ready about two hours later. Works great! Highly recommend!

An
Review №18

The owner is very nice, responsive and honest. They did water treatment for my phone and found it was completely dead, they didnt charge me a penny. I saw a lot of happy customers in the store. Obviously they have very good business.

Ma
Review №19

Very good service it was the best deal I found for getting my phone repaired... and under 30 minutes!! I will highly go there again

Ch
Review №20

The best cell phone repair service around!!!! Friendly, fast, inexpensive, experienced and most importantly HONEST!!!! Thanks guys for a job well done! You reminded me that there are still great businesses out here that take pride in there work and I will refer anyone I know your way! Im so impressed!

Va
Review №21

They can fix almost everything. Ive had my iPhone ran over by a car and was bent in half and they STILL FIXED IT. Pretty incredible work for pretty cheap compared to trying to go to the apple store (ugh) and theyre all super nice. If its not complety fixed or they cant fix they wont make you pay or theyll see what else they can do.

Re
Review №22

These are great people here. They put up with my phones issues. They enjoyed me conversing with them too.

Da
Review №23

Good phones.. Not horrible prices.. Customer service and warranty replacement no hassle. Honestly it smells so weird in there though. And outside is dirty and looks like a garbage can exploded on their doorstep. @KBWireless fix these and you have a 5 star rating. Thanks so much for the help.

Ma
Review №24

I like how they take care of your needs on your phone immediately! K&BWireless is a great place for people to come to purchase used or new phone! They have great customers service skills! Ill highly recommend people to come here to purchase here.

Ar
Review №25

Super helpful, friendly and knowledgeable of all products! Great customer service.

Th
Review №26

I bought an iPad from KB wireless and I was pleasantly surprised at how friendly and helpful their staff was! I wanted a used iPad for my kids but didnt want to buy a new ipad and didnt want to go through the hassle of buying used online. They were very responsive before and after my purchase. I would recommend KB wireless for your technology purchases and repairs!

Aj
Review №27

UpdateI had to visit a couple of more times for other fixes. Again these guys were awesome. I needed an adaptor for a microsim card for an older phone and they fixed it for free and made sure it worked!Excellent support by Franklin and Richard. If you have an international phone and Verizon says their service will not work on your phone, go to KB wireless. They tested my phone and got me a number in 5 minutes.

Ph
Review №28

I’ve visited KB Wireless multi times for different phones issue. Their customer services are great and they were able to fixed my phones. Thank you so much.

Gu
Review №29

Great service, John is a very honest person I appreciate his help, I will be back again for sure and I recommend them to anymore that is looking to get a phone fixed, or that is looking for a nice used phone, they have them.!

Ja
Review №30

These guys are friendly and welcoming! Competitive pricing and quick turn around for a Google Pixel screen replacement! They are definitely my go to guys!

Ja
Review №31

I walked in with a broken screen on my iPhone 5s and walked out with a phone as good as new for a fraction of the cost of an insurance claim! The staff was super friendly and on point, the repair took about 30 min and I was on my way. Very satisfied with the fast friendly service, and my newly working screen. ;)

Ga
Review №32

Excellent service and great prices. I’d recommend this shop to anyone looking for expert advice and great phone repair

Ro
Review №33

Excellent, fast, friendly service. The techs are too notch.

Jo
Review №34

Best customer service. Very honest and professional. I did not get charged a penny for getting my phone diagnosed.

J
Review №35

Took my phone in the have the screen repaired. Great customer service and my phone was fixed in under 45 minutes. Definitely recommend KB Cell.

da
Review №36

Been here several times, they always fix my phone correctly and for a fair price. Staff is extremely nice

Ra
Review №37

They will help you connect and keep you in touch! Great service, knowledge and fair prices, thanks KB Wirerless.

sa
Review №38

Great Prices for screen repairs and its speedy

Ja
Review №39

A little bit pricey but screen replacement was quick and service reliable.

An
Review №40

Really good service and super cheap fixed my phone in less than an hour

Da
Review №41

I traded a Nokia Lumia 1020 for a used Moto X (1st generation) from KB Wireless a few months ago. They had 3 different ones and kept trying to get me to buy one of the 2 in worse condition from the 3rd; she said she had trouble getting the one in good condition to charge. After an hour of hanging around the store waiting, she finally gave me the phone with about a 30% charge on it, so it sure didnt seem to have any issues charging. I got the phone home and began using it and then suddenly I was no longer able to get data to work. I contacted AT&T and the chat rep was able to get it working again. I ended up trading it to Wireless Exchange after a bit due to not liking the small size. They contacted me shortly thereafter asking if I was aware that the phone had been reported stolen! I contacted AT&T and asked them about it and they told me that the reason my phone had quit working shortly after I had switched to it was because it was reported as stolen and that the rep I spoke to via chat shouldnt have turned it on for me.I will NEVER deal with KB Wireless in ANY capacity again. I should have known when they didnt even ask to see my ID when I traded in my Nokia that something must be up. If you deal with Wireless Exchange, youll notice that they do their due diligence to make sure that they arent dealing in stolen merchandise.Shame on you KB Wireless.

Mi
Review №42

We Fix it Cellular Repair fixed my iphone while ago, there is nothing wrong with it. However, i would like to try KB since my whole family recommends KB wireless for phone repair. My kids dropped my iphone 5 from table top, the screen was shattered. I Luckily the lcd is fine, i just have to pay for the new glass. KB wireless fix iphone 5 right away. Love it!

Ul
Review №43

Very helpful and knowledgeable.

A
Review №44

Great store, fixed my computer fast and at a great price. Friendly customer service too.

Da
Review №45

The broken iphone was fixed in a day. I bought another used phone in Des Moines here. you can sell used phone at KBwireless as well.

IL
Review №46

After many tried efforts with an old KB assisted me with getting a new phone. I appreciate what he did for me, being a college student buying a whole new phone was too expensive for me but he worked with me now I finally have a working phone! Thank You KB!

Da
Review №47

Fast cheap repair of my phone. Couldnt be happier, even has a 90 day warranty.

Br
Review №48

Great service, friendly, and were very informative! Thanks for the phone, Ill be back!

Na
Review №49

Even though the weather was really bad outside and they were in the middle of closing, they still took their time to help us.

Ja
Review №50

They wouldnt accept my business for an Iphone 6s plus because of my carrier.

Be
Review №51

KB is the best phone repair shop in town

D'
Review №52

Had a small miscommunication,but the owner personally fixed the problem and fixed my phone.

La
Review №53

You did a great Job

Me
Review №54

Wonderful staff

To
Review №55

They were good

Ry
Review №56

Not open

Ga
Review №57

Great service!!

Jo
Review №58

Iphone 6s glass, $130

Information
7 Photos
58 Comments
4.6 Rating
  • Address:1517 2nd Ave, Des Moines, IA 50314, United States
  • Site:http://kbwirelessdsm.com/
  • Phone:+1 515-528-8234
Categories
  • Cell phone store
  • Electronics repair shop
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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