I have 2 storage units and have been a customer for some time. I’m paying over $300 a month and recently I had thousands of dollars worth of clothing that was damaged due to moths in one of the units in Boynton Beach. After repeated attempts to reach the district manager Janet I believe, she finally called and left me a voice mail telling me to put an insurance claim through for my homeowners policy since I didn’t purchase the insurance through them. My agent said that because my deductible was high that I probably wouldn’t get much and there is a good chance my rates would go up. I’ve kind of given up getting any compensation from them at this point for failure to maintain their property in a cleanly manner. Now, they’ve actually had the audacity to raise my monthly rate from $140/150 to $190. I’ll be doing everything I can to get out of that unit ASAP and will also look at legal options including contacting the Florida State Attorneys office, leaving comments with the BBB, and anything else I can do at this point to warn others.
Steve in the office was friendly and professional. 5 stars
Steven who helped us get everything set up was so wonderful, nice and knowledgable. Made us feel super comfortable.
At This Cubesmart location i always get a great service, I believe Steve Arnold is the manager and he is efficient, courteous and helpful. Only wish more people like this were around. Thank you so much. I ve been here for 6 years.
I have rented from Cube Smart on two separate occasions, great company, great facility and fantastic and professional service from staff. Special thanks to Steven, Julian and Jaz. well done!
I have used this storage and found them to be very friendly and efficient. Steve and Nick are very helpful. The storage is clean and they made sure i found the perfect one.
Highly recommend CubeSmart! Steve Arnold made the entire process seamless! Knowledgeable, friendly and highly responsive.
I was at this location and I met the managers Nick and Steve they were really friendly. The place seems very clean and safe. They gave me a tour and showed me the different prices. If your in delray and need indoor storage definitely check this location.
The gentleman who helped me get my unit was very helpful.
I have been with Cube smart storage for quite a few years, and I can truly say that Steve Arnold ALWAYS goes out of his way to keep the customer happy, hes very helpful and kind.:)
The spaces are clean and well lit, and reasonably priced.In the particular facility that I used in Boynton Beach Florida, a manager named Steve was very helpful and saw to every detail, so renting and using the unit was trouble free. People like that really benefit your company, and are the reason many people would recommend you to friends and family.
Worst experience of my life! I had completed my rental agreement and paperwork online but had made the mistake of going to the wrong location. After waiting 30 minutes for a staff member to return to the office, their very aggressive manager questioned me regarding my rental agreement and basically accused me of being a homeless vagrant.Rather than try to assist me, he very aggressively told me to check my email for my confirmation and when I told him it appeared I was at the wrong location, he very forcefully told me goodbye and to leave his property.Do yourself a favor and go to the Military Trail location. Stay Away from N Federal unless you like being made to feel like a worthless person by someone who can’t be bothered to positively represent the Cube Smart brand. Or be bothered to unlock the office as he kept changing his “Be Back At” sign. Seriously. He didn’t even allow the other customers to come into the office. And that was after a 30 min wait only to see him change the sign for an additional 30 minutes.
When your paying for air-conditioned space I would expect it to be cooler inside than outside. This is South Florida. In justb2 years there has been 3 price increases. Time to move on.
The easiest part of my move was getting my Storage space at Cube Smart! Nick who helped me was pleasant and efficient with getting me the right size storage box along with packing materials and advise!
This location has impressed me so far all of the spaces are inside and the facility is always clean. I met Nick and Steve they made sure i got the right size and were very friendly. If your in Delray Beach and need storage this is the one.
CubeSmart Storage northeast Delray Beach off of Federal highway is an excellent Storage facility. My wife needed to down size the unit and the team at the front office was able to reserve a smaller unit for us. The entire transaction was done online and over the phone. Everything was set up for us just to go to a cube smart and move our items from the larger unit to the smaller unit. No issues. Thanks.
I can’t say enough about the service we received from both Steve and Nick at the Cube Smart in Delray Beach on N. Federal Highway. We had reserved our spaces ahead of time and on the day we needed to move things in, everything ran smoothly and both representatives could not have been more helpful. So far, so good! Because of Nick and Steve’s professionalism, along with the cleanliness and safety of the storage space, we recommend this facility!
Great experience with this CubeSmart. Very clean, feels safe, lots of room to load your belongings. I received the best service from Nick, he was very friendly, helpful, replied quickly, and did everything fast. I really appreciated the great service! Thank you, I will definitely recommend this location to others.
As a travel Critical Care RN for the past five years, Steve, the manager, has helped me overcome distance payment hurdles several times. He has always been patient in accepting payments from my various locations, and especially now during this pandemic.#COVID RNGood man!
Another greedy corporate monster. Two stars. One for friendliness, as they are friendly and one for cleanliness because it is clean. But everything else about the company is all geared towards one thing... Greed. I was told by management that if I really wanted to lock in the price that I should pay up front for the remainder of the South Florida season. That just tells you that theyre going to price hike.
I have been using CubeSmart for a long time now and only have wonderful things to say about the place. Nick and Steve are always friendly and the facility is always clean. This storage is highly recommended if your looking for a place in delray.
Nick went above and beyond to help me and made my storage experience smooth.
I had a great experience with the guy at the front desk. He informed me of all the specials they were running so I could select the price that best fit budget. They have moving carts available which makes moving things from your car to the storage unit easy. I honestly recommend you use them.
Used this Cube Smart location for about 9 months while renovating. Place was clean and perfect in every way. Nick and Steven was always helpful and polite. Will use again when we need a storage again.
I cannot speak better then for this facility, Federal Highway in Delray Beach. I cannot state this is the case with all Cubesmarts, because it is a national company with many locations. That said, I have rented Storage Facilities all over the country, and throughout South Florida, this Facility stands out as one of the best I have ever worked with.They all offer Air Conditioning, inside storage with access. The staff and management at THIS LOCATION is very special.I would HIGHLY RECOMMEND ANYONE IN DELRAY TO THIS FACILITY. They represented you well, I had many options to move Storage Facilities, but I kept this one due to the staff.
I visited the storage place and i was very impressed. The storage place was very clean i met Nick and Steve who gave me exceptional customer service and everything is inside. I will definitely be using them in the future.
Great service always. Left because was to far from home. Would recommend this place anytime .
Cubesmart has very friendly managers. I met nick and Steve they showedc me the app and facility. Everything is inside and the place is very clean.
I obtained a second storage cube today and had to do so very quickly on short notice. NICK was very very helpful and made it easy for me. Thank you Nick!
Very helpful staff and keeps you up to date on your unit. Always ready to answer questions that you may have.
Efficient processes for signing up and ending contract. Clean, cool facility.
The management runs a clean and efficient operation.
Very clean and secure. Had things in storage for one year and when I moved everything out, there were NO bugs, spiders or anything! The spaces are climate controlled as well. Down side was it was a little pricey, but overall very good experience.
The phone support and local GMs are well-trained, very efficient and pleasant.
Steve and Tracie are wonderful. They explained every detail of renting. On our first visit Steve took us to several units so we could see the different options. We went back a second time and requested to see a few more units. Steve was very accomodating and patient. He never made us feel as though we were inconveniencing him. Im pretty sure he would have taken us to see a dozen more units had we asked. As for the facility, it is super clean and easily accessible yet very safe and secure. I would definitely recommend this CubeSmart to anyone.
Excellent well managed facility.
The people there were all extremely friendly and helpful. They really take the time to show you the entire facility, answer any questions and walk you through the entire procedure. The facility is top notch. I have not seen one anywhere in Florida better than this storage facility and very clean, protected and well built. I wish I can take them to Utah when I move. Thanks guys
Very nice facilities and competitive pricing. The one star is for the experience of this particular location. I called the national line and received quotes for two locations and confirmed they were open until 6pm.I entered the location at 5:40pm. As I walked in there was a corpulent woman sitting behind a desk shoving yogurt down her gullet. She pointedly looked at the clock as I stood there waiting to be addressed. Finally, she said, did you need something? Aghast, I looked at her and said, Yes. A storage unit. At that point she looked at the clock again, yogurt in hand, and said, well we close at 6. What do you want? I was absolutely horrified at the tone, demeanor and appearance of this woman. That set the tone for the remainder of our conversation, wherein I let her know I would simply take my business elsewhere.I am a small business owner and would never employ someone of that ilk. Consider this a warning to anyone going in there - they will not work to earn your business in any way, shape, or form, including 20 minutes prior to closing.
Solid facility and great service and advice from both Steve and Nick, very helpful and great guys!
I am a long-time customer at CubeSmart. Steven Arnold and Tracie Russo always provide professional service. They explain all transactions clearly. The facility is clean and organized. My overall rating: 5 stars.
This is an excellent facility. Clean and maintained very well . Staff are pleasant and helpful. Carts always available to move items in and out. Access is easy and always available.
Very clean location! Nick was a great help, very nice, and extremely professional.
Cube Smart is a great facility. Worked with us to determine size needed and showed us several different storage spaces even alerted us that the one we had reserved had a post which we did not want. No pressure. Free truck was very helpful.
Had an excellent experience with this Cubesmart store. Always clean, well lit and maintained, and most importantly a very professional and responsive team of operators in Tracee and Steve. Highly recommend them.
I had a unit at this location for over 3 years, the staff was excellent, always willing to help when needed and the facility is monitored very well, I had not secured my lock properly once and because of their inspection that day they alerted me, I was able to come back and lock it. Climate controlled environment, my furniture looked as good as the day I put it in the unit. I would easily recommend CubeSmart for all of your storage needs
Recently downsized my unit at Cube Smart. Staff was very helpful and made this easy to do. Only wish the cost of the unit was less. This is a great place to store your valuable things as it is secure, clean and climate controlled--so important in humid Florida.
This was the best storage facility I have ever used. The staff is friendly and efficient. The whole rental process was quick and easy. They even cleaned out the mess the previous renter of our space left behind. The facility is very clean and super easy to access.
Great property! Very convenient location.
I store stuff there. So far its safe at all hours... Be aware that its in a scetchy area.. the motel next door seems like trouble ... But again.. Ive never had an issue. Staff is very friendly and helpful.
I needed a place at the last minute to store my items and cube smart was available to me right where I want to be very nice very clean place as well. I am happy to be one of their customers. thank you cube smart.
All of the staff at CubeSmart were helpful and courteous. The facility is so clean and well kept - it looks brand new! I would definitely recommend this place and the staff!
Teresa and the staff are very nice and helpful I have two units for a client of mine and theyre very nice AC units they have hand trucks there for you to use you dont have to worry about bringing the dolly there elevators are great all around I would recommend this CubeSmart to anybody who is in need of a storage unit
The staff was very helpful and willing to assist with our needs. We worked directly with Mariann Ramos on selecting the storage unit, floor location and pricing. We highly recommend this storage facility and Mariann.
Incredibly clean, reasonably priced. Jasmine excellent customer service.
This has been our second time using this particular CubeSmart location. Mariann, the manager is always extremely friendly and helpful. We are very happy with our units!
Just got a unit at this location. Its immaculate and Monica the location sales person is so accommodating. She made renting the unit a very pleasant experience.
Great location and great staff. Cleaning staff showed me everything I needed to know..locks, dollies, times etc. Fantastic place to store your treasures.
Top notch facility! Friendly and knowledgeable staff. Clean and well run facility.
Quick and easy expierence made better from having such a nice guy handling the process.
Mariann at cube smart was great! First storage experience and it was easy as can be and very informative. Great facility.
I have used this location since 6/11 for storage .. It has been a real pleasure .. The staff is second to none ... The staff is always there to help and the location looks awesome with the new look.. Its important to me as a moving company to have a safe, CLEAN . Professional environment to work with and Cubesmart On federal hwy in Delray Beach meets all the requirements ...
Efficient, courteous staff. Quick sign up. Nice facility with reasonable rates
Marianne is fantastic and so pleasant to deal with, very knowledgable and always a smile on her face. The whole process was easy from start to finish.
Clean,courteous and competitive prices. Manager Steven Arnold was very attentive.
As Monica Cruz was showing me to my unit, she stopped and picked up small scraps of paper off the floor, said it doesnt leave a good impressionwhen a place looks untidy. Attention to a small details!..really well kept,...and really well serviced..thanks.
Between Steve and Mariann they are both so cooperative Im shocked and so pleased!! Neither of then know the word NO!!!! I would give then 10 stars each if I could.
Service, cleanliness and great staff!
The personal attention I received from the all the staff...from the 1st phone call to move -in...was exceptional.They really took the time to understand my needs !
Steve A and Nick F and the team at cubesmart DelaryAre terrific very helpful and professionalThe facility is top tier: clean well lit security systems all first rate !!I highly recommendDean Borg and familyDelray beach fl
Renting our storage space was easy and the staff great ! The facility is clean and well lit.
Monica was very professional, courteous and efficient. The facility is clean. I would recommend this facility.
Dan was very helpful in answering my questions, friendly, and set me up quickly. Facility was clean and felt like a good temporary home for my stuff.
Very friendly and helpful. Great customer service.Thanks Jim
We love CubeSmart. The people who work there are so helpful and the place is always so clean!!!
Clean, air-conditioned, and well-managed. Dont settle for lower cost places that make your life more annoying.
Monica is a very wonderful employee and a great help. 😀
Wonderful professional and clean and tidy facility!
Love this place!!! Safe clean storage units
Friendly helpful staff. Clean facility.
Employees very knowledgeable, helfpful and establishment is clean
Convenient access, clean, top notch security.
Cool
Nice friendly staff
Clean, neat, and very professional staff.
Amazing place, great price
Polite, friendly, helpful staff!
Very nerve wracking place
Fast convenient and Monica was a sweetheart
Good
The staff Exceeded Expectations from the outset. And continue to every interaction.Pay no attention to feedback to the contrary about the employees.
Good
Air conditioning doesnt feel