Got a special cookies for my mom who was sick and it was perfect. Perfect from the ordering to the cookie itself. TYTYTYIt brought a huge smile to her face!

Ummm so most the cookies we got tasted like they weren’t fresh. Almost as if they’ve just been sitting there all day? Idk. They just tasted off. Me and my best friend both love cookies (and usually enjoy Great American Cookies) but this specific location was not great in terms of the taste of the food. Only giving an extra star because the lady who gave us our cookies was really nice.

Visited last week around 1pm. The cookie selection was not up to par. They didnt have much to choose from so I was disappointed in that. They could use some better customer service skills as I wasnt greeted but the customers that walked in after me was greeted.

Visited this location after I placed an order and when I arrived they told me the order had been cancelled. The cookie selection was not up to par. They didnt have much to choose from so that was disappointing . They could use some better customer service skills as they did not try to fix the issue or even apologize for the inconvenience.

Somehow my order was cancelled even though I was charged for it and the staff was basically like tough luck. There was nothing offered as a courtesy or even an apology. The worst experience by far.

Love this place! Thank you Sherry and Tessa! Great customer service! My order was perfect every time!

Wow i see why the reviews are 2. 5 i just spoke with the manager asking for a Pacific cookie .that they only cook a couple of knowing the sell out. How dumb can you be its 5 pm who ever the owner is need to cheeck on this location...

I paid for my cookies online and called to verify my order and the lady tells me that she doesn’t have an order for me, try the north park mall! Why would I call north park and walnut hill are two different locations. Anyway I called capital one and they verified that this company received payment from my credit card and they never provided me my cookies. Y’all that lazy that you have to lie to customer about their order? Quit your job if you don’t want to work DAMN!