Prior walking into this store, I had visited 3 other T-Mobile stores, Costco, Apple store, here is where I experienced the best Customer Service from Anthony and Jesus. In particularly, Anthony who I believe to be the store manager, or I hope hes, very attentive, did not hide or fake promotions, said it how it was. Disclosed all fees and charges. Always greeting every person that walked in, branding the name of the store. Incredible great personal and business manners.

Came to this location with out knowledge of the type of charger I needed. Alex was very helpful with what I needed he even helped me out and went approve and beyond with a complimentary charger. The small gratitude went along way. Thank you once again very much appreciated

Alexander is a blessing thank you for helping this little old lady

Best T-Mobile store Ive ever been to. Excellent customer service. Alex is super knowledgeable and helpful. He helped me upgrade my old dinosaur phone to a new and improved one. Thanks so much!

I unfortunately bought my phone at a different store and I came here to this location for help setting up my phone. You guys are so nice and sweet. Never going to another t-mobile ever again.

I was shocked in transferring my photos to sd card. I walk to T mobile l store at Culver center and the associate at store were very polite and friendly.They helped me and saved all my memories.kudos to them.

We were helped by Raj and he was amazing! Helpful, knowledgeable, well dressed, friendly and professional. 10/10 would come back to this store solely because of the customer service he provided us. The world needs more Rajs.

I waited too long. there were too many customers inside. I was about to go to another T- Mobile Store.that was close to my neibourhood.at La Brea and Obama Blvd..

Very helpful. Am pleased.

The t-mobile staff were amazing! They helped me get my new iPhone. Maria and Alex were very welcoming and helped me understand my plan and all the cool features to look out for. The wait time was fast too. It’s a small store but you can tell that they work hard to reach each person’s questions and needs.

The service at the store was amazing! The manager, Brian and his staff did a great job of taking care of my questions and getting me a new phone and watch! I love this store! I drive 30 mins out of my way just to be taken care of by them. There are two stores in this plaza so make sure to go to the one right next to Bank of America.

The store hooked me and my brother up with a great deal! We always come here and they take care of us all the time. Good service, fast and efficient!

Thank you Maria for helping me transfer my phone. so professional and super helpful.

Maria at tmobile store 159 in Culver city was amazing! Patient, courteous friendly!!Mgr Brian very helpful too! The reason we stay with t-mobile. . Great service

Today I had a great assistance to change my plan from prepaid to postpaid and upgrade my mobile phone. Alex offered me a great deal, much more than I was expecting and was super kind and patient. I highly recommend Culver Citys store. Thank you guys :)

Thank you so much for helping me with my phones updates. Alexander’s the best.

Excellent explanations pertaining our account. and broken down in full detail. alex is no joke. amazing customer service. thank you. :)

Alex was so kind and sweet helping me with my new phone and transfering my stuff. Im clueless when it comes to this kind of things. Ima recommend this plAce to all my friends.

Thank you for helping with my phones reception 10/10!

Started having issues with my phone. Maria was extremely helpful and knew what she was doing. I appreciated she didnt talk down to me like at another company. ( Im not tech savvy). She is an asset to T-Mobile.

Thank you Enrique, Jesus, Alex, and store manager Brian. These guys were exceptional - all in some way took time to juggle an in-flow of people in the store to attend to some of my complicated needs, while everyone was social distancing. Every one of them left a mark with solid attention skills, proper follow through, and excellent customer service. It felt like going back ten years ago, when you actually have a relationship with a store and its people, versus the sterility of dealing with a carrier that considers you a number. I was with Verizon for 15 straight years, and while there was good and bad there like with all things, Im happy with this switch and my start here. We have to get back to people connection like this, it makes a difference in the service experience, and the satisfaction quotient. These guys are well-trained to assist on multiple tasks, they answer questions, theyre kind and considerate, and they know how to help you switch carriers. This is how it should be. Come to this store, their service wont disappoint. Thanks for the help guys and your customer courtesy Brian. Please send this review to your regional supervisors, from what I saw, you guys should be a staple store for training other new stores.Most appreciated, Carlos

The young lady who assisted me - Maria is very knowledgeable, professional and courteous. I want in to port out my T-Mobile account to another provider, where I had my business line, but ended up porting my business line to T-Mobile and I got a hotspot plan. She is very efficient and seamlessly performed 3 tasks in no time. Upgrading my phone including data transfer, porting my business number and adding a hotspot device. Somehow she is able to do all this while performing pricing calculations and explaining it in simple terms in a polite gentle manner. Thank you Maria!!

Easy to find everything that,my T-Mobile associates does the best service (help).I really appreciate for all job.

Thank you Maria and Alex for helping me with my warranty claim. You helped make a stressful epierience easy. I reccomend thid Store

Excellent customer service. I was stuck without my emails and Alex helped me recover everting 100/100

Long wait times, small store. Staff was nice but there are not enough employees once there are more than 2 customers in the store.For one on one help or questions, go to a bigger T-Mobile store like the one on Sepulveda and Jefferson.

RaJ was a huge help, made me feel at home, and brought to my attention that I needed an upgrade. Please give this man a raise!

Maria and Brian did an amazing job with helping me convert my account from Sprint to T-Mobile. They were very helpful and patient with me and they laughed at my jokes. They had great attitudes and were smiling the whole time (I could tell under their masks). They deserve the highest of compliments and the highest of praises from their higher ups. For sure I definitely recommend coming to this store. They’re between Bank of America and Ralphs.

I had one of the best experiences ever coming to see Brian and team at the Venice and Midway T-Mobile. They made sure I knew exactly what I was paying for and they helped transfer all my important info to my new phone.

Enrique was great! Hes at the Tmobile between Ralphs and Bank of America. He was so good that Im bringing him tacos tomorrow! He even worked overtime for her!

Thank you Nino @ shirmo alex

Enrique was very helpful and patient with me. Appreciate his work!

Enrique and Alex were amazing. Helped me with my transfer and emails on my new upgrade. Y’all are amazing.

Amazing service; thanks so much!♥️

Alex you are an angel. Thank you so much for help.

Everyone was great especially Alex! Thank you!

Thank you somuch alexander for setting me up

I came in to just get assistance with just an insurance claim and setting up my new phone. ALEXANDER AND ENRIQUE went above and beyond to make sure I got all my content back and service running again. Im back to 100 percent. Thank you guys.

You guys are awesome helped me with my insurance claim and helped me set up my phone. Thanks a ton.

Thank you Alex for the assist.

Came Im upgrade with my husband. The CS was outstanding thank you Alex.

Amazing. Cs

Came im with questions about starting upwith tmobile. Alexander gave me a few options for free phones and cheaper service so i decided to jump on board immediately..extremely courteous. Help me with transfering my contacts number and photos. Thank you so much. 10/10

Legendary customer service. 💪

A1 customer service. I just had a few questions pertaining your service. Im From AT&T but im so sick of them. But from the info I got I DECIDED TO JUST JUMP RIGHT ONBOARD. Alex took his time breaking down my new Service and phone plan. And I got hooked up with a discount off a new Samsung. Thanks YALL.

The reps here were so sweet. Thank you Alex.

Thank you for helping me trouble shoot my phone:]

Great service ! 10/10 Chasydi and 10/10 Alex!!

Had the Worst experience ever at this location.Very unprofessional service coming from the mangers at this store . My account was adjusted without my knowledge and completely messed up my account with extra charges . I visited this location for two weeks before the issue was resolved. And ultimately it was resolved by upper management in corporate office and not the in store manager. This store doesn’t have a working phone so it is impossible to reach anyone in the store to ask questions. . They make promise to call back and they never do . I will Never visit this location again nor will I ever recommend this store . Very poor recommendation

Great customer service!

Alex shirmo is an angel. 😇

Amazing. I was clueless on how to set up my new I phone so I came and Alex assisted with teaching me how to use my new device. 10/10

The best.

Thank you so so sooo much

Awesome store and staff! Thanks for cellularly upgrading me.

Excellent customer service 👏 👌 👍 😀

5 stars. Thank you.

Thank you Maria and Alex for the assistance:)

Thank you, Maria and Brian for doing everything that you did for us today. You both went above and beyond for not only us, but also the other customers you helped while we were at the store. It’s the best customer service we’ve received in any T-Mobile location. I believe this will now be our go to store.

Trash employees.i came to get a phone replaced which was covered through warranty and I got the run around. Do not recommend this store

Amazing experience, super nice staff. A young lady who was attending me by the name of Donna was so nice and patient. I had no idea how phone plans worked and I asked so many confusing questions, yet Donna answered all my questions, which were really helpful! She knew so much. She deserves a raise! Nice job T-Mobile

Came to get new Service with T-Mobile and found out 2 weeks later the Sales Representative lied to me when she promised me I was supposed to get one of the Galaxy S20 FE promotions to get the phone free. Now I am stuck with almost a 30 dollar device payment on top of my service fee with T-Mobile.

A+++ CUSTOMER SERVICE.

Stop by to get a new phone. Jesus help me with all info I needed

Brian and staff is great!

Amazing customer service, It was a Tuesday and we we were going overseas for couple of weeks and the gentleman working at this location gave us couple of backpacks to take on our way. He really made us feel appreciated as T-Mobile customers

Super good customer service. A young lady by the name of Donna gladly answered my questions regarding a phone plan I was particularly interested in with no strings attached and was very welcoming to me in the space. Welcoming staff is always appreciated :)

Awesome customer service i have ever received. everyone here is so friendly and go out of their way to help you out. i got an iphone 7 plus with destiny and she actually helped me a lot. The manager of this store also tried her best to help me out. she put on the screen protector on my phone in a very professional way. will definitely go back to this store in future.

Excellent service.

Wonderful service. Jennifer Helped set up my new tablet and showed me how to use, she is super friendly and patient even helped me recover old passwords.Reccomd coming in at a non busy time to get a more one on one.

People were excellent.. Stores computers.. is another story.. Our transaction took 4 times as long because of (System issues) then the associate ended up calling and doing the entire transaction by phone I could have just done it at home online...

Enrique 5 stars

Excellent service! I was having trouble with a cracked iPhone screen and a staff member by the name of Jennifer, assured me it would be fixed in no time. She was friendly and answered every question I had without hesitation. Would reccomend this specific T-Mobile store if youre looking for the best customer service.

From all the T-Mobile stores I have been to, this one has one of the best customer services and friendly environment. With the help of Jennifer she helped me find the best phone and best plan that would work with my particular needs.

Everyone in this store is extremely helpful!! If I can give 10 stars I would. Every employee here goes out of their way to help customers. I came in to file an insurance claim because my phone got stolen but thanks to Yuseriah and Juan they gave me various options on what I could do, they never forced me into anything they gave me all the pros and cons and of course my time to decided. I decided to come back later that day and get a brand new iPhone 8, now it was a completely different group of employees Jason and Jenifer they picked up right where Juan had left off and it was amazing. They did theyre best to retrieve some of my stolen phones information and I witness them balance multiple customers and helping each in everyone of them with a smile on their face even when customer gave them a difficult time. Ive never experienced a great customer service at a cell phone store, they even offered a chair and cup of water while I waited for my information to transfer over!!This was far beyond the greatest customer service Ive received in a long time. Thank you T-Mobile !!! :)

I went into the store trying to switch over. Everyone at the store was extremely helpful and knowledgeable about their plans and products. They were very generous and fun, never been to a store so friendly and energetic.

Thank you.

Unbelievably inept folks working here. I was getting a replacement phone for my blitzed out iPhone 6. I was told I would get a text notifying me of when the phone arrived to the store. I was given no receipt and no instructions. I returned to the store after running (ie: me in running shoes literally running 3 miles) there from my home and taking an hour out of my busy work/school schedule. The only thing I brought was my ID because I was working out and had no pockets. They told me I had to pay with a credit card and I said I didn’t have mine, it was at home. They said “we told you it would be $5.” I pride myself on my ability to follow directions and said “you did not.” And then they just stood there and looked at me and did nothing to resolve the issue. And the manager who helped me the first time around hid in the back as I stood there in disbelief. So now I’m stuck waiting another four days for a phone at another location because those folks are not worth anyone’s time and I will not return there.Do yourself a favor and drive a mile down Venice to the other T-Mobile where they are competent and nice.

So I went in to buy a phone couple of days ago. The guy helping me was very nice and helpful. However when returning the phone the manager suddently ran out of the phones. She sent me to a different store (coorporate store). Once I got to the other store they told me she had lied to me because they are a 3rd party store. Will not be going back!

Worst slow Tmobile ever seen. Workers are so slow. I wait almost 20 minute to refill my account. This is not just happaned 1 time. Many times when i came here, i have same problem

Amazing customer service, never once had an issue, and they always try their absolute best to help fix any issues

I recently went to port from metro pcs to T-Mobile the reps Jenifer and Donna were really helpful and sweet i had such a great experience they walked me through everything and i left with a S9 and an S8 ill definitely be back to add my son on my account and open a separate business account for my company I recommend you guys come i come from inglewood to this store because of how great they are

Everytime I go its terrible. I have the feeling I open the door to the hood. They are supposed to sell stuff, I came in to buy a phone and got demitovated, clearly the staff is unfriendly, they are not rude but they never smile, zero customer service, they clearly dont want to be there, Ive been told we would have to order it, anyway the price down is too expensive, its better if you call t force really? I call t force they tell me its only doable in store.....

Terrible service, payment plan and services are played up. Ended paying way more than they claimed, both for service and phones purchased. They did not attempt to help solve the problems with the rebate and cellphone payment plan. Proceed with caution, you are better off calling customer service than visiting this location.

The Best!!

Dont get mad at the people who work here because its crowded and they cant keep up. Its terribly understaffed at their busy hours. I suppose there must be a good time to go here and do whatever it is you need to do, but I havent found it yet...The employees have all been very helpful to me in whatever way they can but mostly theyre hands are tied by corporate T-mobile policies. If you can solve your issue or buy your stuff online or over the phone, you should do that. People will wait in lines here for over 30 minutes getting madder and madder about whatever their problem is... So its nobodys dream job. Be nice to them, okay?

Over the phone couldnt help me with a sim that wouldnt fit in my ZTE Z2600 but after a short time on hold told me to call customer care or pay the $27.xx for the larger sim at the store. Honest and straight to the point answer works for me.Update; received the free sim very quickly from T-mobile but learned that using it would add another $15 to my monthly bill as had the hotspot I cancelled previously added $20 so I ended up returning the device until my phone is paid off ... maybe (I like small $ bills)

Excellent customer service. matthew and jason are very knowledgeable. i had an issue with my iphone and they helped me out in the best possible way. if you want a good customer service then must visit this store.

I went to this store and was told a promotion was running until March 30th. I called on March 29th to confirm I could come by on March 30th to take advantage of the promotion and the employee told me it would be fine. I come to the store on March 30th, have them run my credit, get approved, start signing up and then Im told the promotion ended the day before.... Really sucked, I would have come in on the 29th if they had told me that is when the promotion expired. Manager was not able to honor the promotion either, really disappointing.

Friendly employees and overall great customer service, super knowledgable and got what i needed super efficiently!

Very poor service from the manager lady Sarah I came here to activate my suspended line she ask is new sim card i said yes oh its not new sim card she said i said i just got in the mail wat should i do i can sell u one 25 plus tax I just left very rude lady no smile

Store has poor connectivity - workers have to hot spot their own phones and it makes transferring from one OS to another a drag. My google services function was corrupted because they did a HARD RESET on a freshly unboxd s8+. The store employee kindly let me open the box but that was it! I had to suffer through watching them scratch their head repeatedly (literally) and touch my phone screen with their gross hair scalp-greased fingertips on my new toy (all the criiiiinge). To make matters more interesting, this ridiculous method of setting up ones phone resulted in my own device poorly running software I use to test in Tier 1 t/s. I had to have an actual developer at my company run a debugging version of our app to figure out that an integrated feature using google services was to blame. Thanks, Tmobile!

I bought a phone a week ago galaxyS4. The phone couldnt send or receive pics, the phone was defected. I had taken the phone back for help and exchange for a new one they did not want to help me they lied and said they didnt have anymore in stock and they sent me to the other T Mobile corporate store up the street next to Ross in the shopping center with Starbucks is located the people there was very helpful especially the young lady. she was very knowledgeable she swapped out the old phone for a new one in contact with the corporate office for me to try and resolve my problems. I I was very satisfied with them. I ordered anyone who really does do not go to that store is not a corporate store they sell refurbished equipment and lie and say that its new. And when something goes wrong they send you up the street to the corporate store anyways. Its best just to deal with the corporate stores call t-mobile itself to get an address to the nearest corporate store for your sake

I had a pretty bad experience here.. the girl filled out a mail in rebate form for us and the informations were wrong.. we got a mail that we got rejected so we called the rebate center and to find out that our rebate wasnt the mail in rebate type.. it was a 12 month wait and will appear in our bill as a discount? sounds weird.. also the first billing cycle we got charged $87 because the rep forgot to put in our unlimited text.. poor poor poor..

Awesome

Awesome

Local tmobile store that has good service and plenty of phone choices. no need to go anywhere else if you need to head to a tmobile store

10/10

I really enjoyed Donna’s customer service and helped me pick out a new iPhone with amazing accessories and broke down the pricing and my bill was exactly what she said it would be and she’s so nice and giggly I’ll be there again

Clean store, good customer service.