I would like to say the staff is amazing! Friendly and I was acknowledge right away and taken care off by Dennis who went above and beyond. He listen to my problem and explained it pretty well & fixed my solution pretty quickly on my phone. He was very professional, efficient and funny! Anybody that has an issue he will take care of you with his excellent customer service!

Hands down to the BEST AT&T sales associate in Los Angeles!! I’ve never experienced this level of competence and care by a sales person before! Timeris Jones went above and beyond to provide me excellent customer service and he surely did! Highly recommend this store!

Christopher at the Culver City store was very helpful and kind. He took great pride in his work, and was ready with kind words on a trying day. He deserves to be properly recognized for his excellence.

Stephanie was wonderful and outstanding!!! Very knowledgeable, quick witted and patient. The entire team was also fantastic. Great customer service all around.

Carlos was very helpful! Great experience

I really appreciate what Christopher our agent did to us for first responders. He went above and beyond his duty to provide excellent service to his clients. Now we have First Net and iits worth it. He is truly a keeper! Great job Christopher!👍🏻 We had a great experience!

We came in to inquire about switching over from T-Mobile and also getting my daughter’s first phone. We had a wonderful experience with our AT&T representative Chris Cangco. We had a great deal (if you are a nurse ask about your discount), but even better customer service. Chris was really patient and kind. He even laughed at my husband’s jokes. Thank you so much Chris for your expertise and the top notch service. We are so glad we walked in to the Culver City AT&T.

I received excellent service at the AT&T store on Overland Avenue in Culver City. I was in need of a new phone and wasnt quite sure what model and price range worked best for me. I was greeted and acknowledged by multiple sales representatives upon entering the store. The sales representative that worked with me was named Dennis and he was very knowledgeable about the products and service plans. Dennis answered my questions, expeditiously resolved issues, and directed me to the phone that worked best for me. I highly recommend AT&T on Overland Avenue for your telecommunication needs.

Amazing help and service from Oscar At the Culver City location. Highly recommend you visit him for any needs. 10/10 service.

Amazing service! today I realized what these people at the store go through. A husky guy named Christopher was being yelled at by a customer, he explained that he would help her when the manager was in store the next day. I believe the manager was gone for the day. She kept yelling and disrespecting him and his coworkers. When he got to us he apologized for the situation, proceeded to give us excellent service after the fact. We loved his energy and what he did for us today. Thank you Christopher, for your time and kindness

The worst customer service by RICHARD CUADROS and his colleague CHRISTOPHER CANCGO They refused to solve the problem and said the manager is not there? I showed up at 5.45pm...and the manager is supposed to work till 6pm but left early? Then a girl chimes in he went to a meeting and starts lying? So now I have to come back tomorrow? The worst part is both Richard and Christopher did not take the time to listen to the problem, look at anything I had and come up with a solution together? They just started saying nothing can be done. So ...not even a call to your manager because he left early?The fact that they did not even offer to call the manager for a solution or call the call centre was not right.I ended up standing around and calling the call centre and the call never went through?I called the ATnT call centre and no luck as well the business centre is closed?Worst customer service.So glad I am with T Mobile and NOT ATnT, horrible customer service. If they cannot reach a manager to solve a problem then that’s a terrible way to treat a customer. Christopher obviously does not know the meaning of policies and guidelines and the manager clearly needs to give them guidelines on what to do if he decides to take off early? The call centre asked me to come to the store and the store sends me back to the call centre? Where was the manager is what I would like to know? And what if the manager calls sick tomorrow or takes off early again? Do they really think we have to run around when they made the error and we are the paying customers? Why did the manager not have an assistant manager on site with the codes granted to waive costs? Why did Richard and Christopher not offer to call the call centre themselves instead of giving me the run around? They finally just walked away and did nothing? I have Never ever experienced this type of situation in customer service before. Richard Cuadros just kept repeating himself about policies, and Christopher said “nothing I can do without the manager” ? So why is the store running without a manager if customers cannot be served?And since when do customer service associates not have a back up plan in place?

Great experience at this store! I felt very welcoming. Eve was a sweets heart. She welcomed we very professionally from the start. I had a pretty big issue with my account. I attempted to call customer service multiple times to correct my bill discrepancy but I couldn’t get anywhere. I should’ve just came into this store for help to begin with. Hilare got involved in the situation and together with Eve, they were able to resolve my issue. I loved them, they were supper kind and help full. Now I now who I need to come to if I ever have issues in the future. :) I didn’t get that experience with customer service.

Carlos was a great help. He went beyond everything I needed to do. I definitely will recommend AT&T and Carlos.

I loved the customer service in this store! I needed my own service plan and Hilarie and her team helped me find a great deal with a promotion. Thank you guys so much I will definitely be sending people your way!

Went in to change my current phone plan, was assisted by Oscar Maldonado. Great experience, couldnt be happier. He was super helpful and knew his stuff. Kudos to Oscar. Just wanted to share my experience. Thumbs up!

Went in today to inquire about changing carriers, Evelyn was extremely helpful in answering all my questions regarding my new account. Hands down the easiest and most comfortable experience. Definitely recommend to anyone looking to start or add a service.

Had the best experience EVER dealing with phone drama here today. Oscar was incredibly helpful with filing a claim for my stolen phone. I came in simply for a SIM card to put in an old phone until I could figure out what to do, but he went above and beyond. He actually found out I was covered through AT&T’s insurance plan when my AppleCare claim process was not working and no Apple representatives would help me with it. Made my life so much easier. Thank you!!!

Stephanie assisted us in switching my phone from Spectrum back to ATT, which is the carrier I had for decades. She is amazing and it wasn’t a simple transfer and we appreciated the extra effort she gave us. She also was able to answer questions and solve issues after we left the store. She is very knowledgeable, patient and has a wonderful personality. So happy to be back with ATT and the excellent customer service.

Had an amazing experience at this shop. Carlos and Salvador the manager took care of my complicated business and spent more than an hour on my case.I really appreciate their hard work and great customer service. I am glad I left Verizon and joined At &T

Chris was very helpful with my multiple phone issues upon arrival p. Once I left I was 100% satisfied with his customer service and if you ask me he should get a raise. Thanks a lot Chris!

I came in the store today to get an app on my phone fixed, Timetris was able to assist me with that. He was a great help. Excellent help! I recommend that everyone visits the store for sure.

Great staff! Special thanks to Hilarie, I was in a hurry feeling really stressed over loosing my phone she was so calm and collected got me in and out. Ty!

Great Customer Service Cannot recommend Dennis enough! He was thorough and patient with all my questions and concerns. Theres no doubt that Im returning back to him for any of my service needs. Thank you!

Oscar Maldonado was AMAZING! He was very patient and understanding and walked me through the entire process of getting a new phone.

Blown away! I scheduled a later than usual appointment & was lucky enough to have Carlos take care of me. His knowledgeable customer service, relatability & pleasant demeanor were amazing. I really appreciate him going above & beyond to ensure I understood everything when switching over to my new phone. Keep up the great work. You are appreciated Carlos!

Very nice place my favorite store in all areas they are so nice Carlos helped me he is very knowledgeable and professional… would definitely recommend

Ask for Chris! He is amazing at explaining things on your account. So good to work with. I’m glad I went in store and got to work with Chris, when I tried calling the AT&T number they were really confused. But Chris was able to look into my account and explain everything to me perfectly and professionally!

Wow amazing!!!!!!Who ever comes in to this store hands down come and see Christopher. Best customer service

Timetris was very helpful, as well as very professional!

Daisy was great! Really understanding and kind aside from being extremely patient and understanding. Amazing service!!

Oscar Maldonado and Daisy Martinez were kind and brilliant associates who did a great job helping me. ATT are lucky to have them.

The customer service support and technical support are exemplary and they really saved my business and helped me so much and were very patient and efficient and persistent and friendly!

Daisy Martinez is an excellent sales associate.I am not at all a techie. She was pleasant and professional and navigated me through the process in a professional manner.

As loyal, decade-plus AT&T customers, we really appreciated what was one of the best in-store appointment with Timetrius. He was incredibly polite, patient with our questions, and helped us upgrade our plan seamlessly. We don’t make appointments often so we were there for nearly 2 hours but Timetrius made it all go by smoothly. Best customer help we could have asked for, informative and friendly.

Daisey Martinez and Oscar Maldonado, The Best Customer Service 👌 They went beyond and above excellent customer service another satisfied customer😀👍

Oscar Maldonado went above and beyond in quality service. This experience at AT&T was even better than I anticipated.

Thanks Stephanie was the best she took so much time with me and taught me how to use my phone thanks so much

Had so many problems with calling to to ATT corporate. Desperate I went into this store and met a young man who what customer service is. Timetris was excellent in every way. He was kind considerate and really understood that corporate was treating a longtime customer unfairly. I can not say enough about him as he is the only reason I didn’t switch carriers today.

I love this store Carlos is the most consistent and knowledgeable expert always is fast and efficient

Daisy was amazing, she went above and beyond to help us clear up a matter with our account. She is an all star. Her manager Denis was also so helpful!

Christopher Cangco was absolutely amazing to work with. Took my (tech hating) husband in to upgrade his IPHONE and Christopher made it pain free! Cannot thank him enough for his patience and knowledge.

My experience was very cordial and simultaneously professional. I was very pleased and satisfied with the help I received.

Sal was the young man who help me with the purchase of my phone. He explained everything very well and guided me into choosing the right plan that fit my budget. When I left the store I was very pleased that I came here. His customer service is amazing and very knowledgeable.Thank you Sal for your kindness and patience.

Mr Rojas was so kind, he walked me through my payment and also assisted me with my U-Verse concerns. The best part of my experience besides the customer service is the safety protocols they have in place on limiting the amount of customers in the store, a consistent cleaning person, and social distancing. I hope this review will reach corporate and they receive great accolades.

Great service, every one was very accommodating and nice. Got exactly what I needed!

To Whom it May Concern:I would like to write a note about the excellent service that I received in your store on Overland by Juan Rojas. I am 79 and don’t see very well. Juan was 100% patient in helping me change over my phone and understand the differences between the old phone and the new one he sold me. An employee I would love to have.

Came in to finally update my iPhone for the 12 and I am not only happy with my purchase but pleased with the customer service. Sal & Juan were both very helpful and informative & on top of that cool. Happy customer!! 🤟🏼

The team at this location is extremely helpful. Stephanie went the extra mile and beyound to help. I really appreciate it.

The reps were nice and helpful!especially Richard!

Dennis is always great !! Excellent service every time I only go to him

Sal helped me, my husband and my mother in law open a new account with AT&T, he was very helpful and we received great customer service! Dennis another employee helped us transfer our data so the whole experience was quick and easy! I would highly recommend this store !

Very nice and friendly. Willing to help.

Very patient personal Carlos is an awesome employee who help take advantage of the better promotions available and was very thorough throughout the transition.

Timetris Jones is the man. Got us exactly what we were looking for, and was extremely helpful. Thank you!

I had an amazing customer service experience with everyone, but especially Chris. He was extremely helpful in setting up my own account and worked hard to get my new service up and working. Couldn’t of asked for anyone better! Thank you, Chris!!

This store always has the best customer service. If you need phone help or upgrading go to Oscar! He walked us through everything and helped us make a well informed decision with all our AT&T products. Thanks Oscar.

Sal was a great! salesman and he took his time explaining my needs and wants . I was very impressed with Him taking his time and he made me feel welcomed when I came into the store . I definitely will be a returning customer for my next phone’s. Great job !! Sal and Happy New year !!

Had a great experience at AT&T Culver City. The store was clean and helped me feel safe in this time of COVID. The associate, Daisy, was super patient and had a great attitude. She answered all of my questions and help me set up a new account and even helped me pick out the best accessories for my mom’s new phone, since she has very specific needs. Great experience as a first-time AT&T customer.

Daisy provided excellent customer service. She was very patient and willing to answer the many questions that I asked. She was cordial, polite and knowledgeable about the products offered by AT&T. Overall she made what could have been a long, tedious experience a very pleasant one.

The shopping experience here was fantastic! i went in with a few issues i needed to resolve and Stephanie helped me out with much efficiency! will only be going to this at&t location from now on!

Great experience. Dennis made the switch from T-Mobile to AT&T a breeze. Explained everything well and made my visit to the store real easy going. I will definitely be going back when it’s time for an upgrade!

Very good service, very nice, awesome person, and a knowledgeable about the issue we had at hand.

Great service - good job all around!

Excellent speedy service love it here Carlos is the best.

Eve is the worst person ever. My family and I were there for almost six hours last saturday. She gave us false information and now we went back to this AT&T and now other workers are telling us everything she gave us including prices was false information. This is unacceptable behavior and this should not go without any consequence. We will take this further with corporation.

Outstanding service customer care, knowledgeable of product, 5 STAR service

Yes juan is a very excellent sales person. I recommend him for anyone that need service at the. At&t Store.

Amazing customer service from Dennis. He was extremely helpful and knowledgeable, and was able to personalize a solution for me. His manager Sal was also amazing. The vibe in the store is amazing.

Thank you so much Zenda and Oscar who fix all my problem with my internet, phone and account! Oskar you made my life easier! Such a nice positive team!! Thank you one more time for your help!! Highly recommend!

Matthew was super helpful while working to get me a new phone -- Personable & competent!

My visit to this location was superb, the customer service I received from Daisy was easy, breezy and beautiful. I felt hesitant to switch over to AT&T as I had been a loyal customer with Cricket wireless for years; but the offer on a brand new iPhone when I switched over was out of this world! The process was simple and all of my questions were answered gracefully as they came along. Shoutout the staff here! I felt safe and sound especially during this rollercoaster of a pandemic we’re living in.

Not to mention the worst possible scams with the plans but also Unprofessional, untrained staff. Makes you wait in line for more than an hour despite of an appointment. Staff stays unoccupied inside the store while the customers wait outside for the longest period of time for a simple 2 minutes task.

I visited the store with the expectation of a typical poor experience at a phone store and left with a huge smile on my face. I was knocked away at how professional, efficient and team oriented this location was. I was helped by both Carlos and Sal and I can confidently say, I have not had such an amazing customer service experience in a long time. Both of these guys listened to what my concerns were and I went from being upset to laughing. Sal explained everything to me and did so with a smile on his face. I had to drive a bit out of my way but I would do it again if I ever need to physically go into the store. During a time that is so stressful in this world, I am so glad there are good people like Sal and Carlos serving on the front lines.

I love this place. Daisy is always so helpful and thorough. She helped me get my new iPhone and I couldn’t be any happier 🤗. Thank you!

I was helped by Juan and while the process to changing phones, upgrading, and getting a better overall plan takes time, Juan was as efficient as he could be. He helped with decreasing my overall bill, telling me about plans that I didnt know I had along with a new phone upgrade and free apple watch. Had a great overall experience.

OMG! So I came to the AT&T store in Culver City. Ya girl Eve took excellent care of me from the beginning to end. If you want above and beyond service make sure you see Eve! Overall the other staff was welcoming and nice, but Eve was exceptional!!

Mathew Hickson is an awesome sales consultant for AT&T the Overland City Ave office in Culver City. He helped me solve all my issues with a phone that I dropped in the water. He is knowledgeable and figured out multiple ways for me to get a new phone, as quickly as possible and as economical as possible. He kept me calm with his kindness and sincerity . Thank you Matthew for all your help I will be back and will stay with AT&T because of you and people like you! Thanks

Great experience, helpful staff! Carlos was great, helpful and helped me understand my phone plan.

The gentleman that help me, Was so helpful and courteous.

I was assisted by Daisy from the moment I reached the door. She was able to help with syncing my new phone and watch as well as billing issues. She also provided information about Updated ATT bundle promotion that I will consider with my partner. Great device, attitude and professionalism.

Stephanie and Daisy have outstanding customer service and offered really insightful help. They definitely have great product knowledge. Would come again.

Juan & Daisy at AT&T we’re so amazingly kind and helpful! Truly grateful for the care they showed me! We need more of these amazing people in customer service. 5 stars!

I have had the greatest experience provided to me by Daisy and Ana. The two staff are very caring by listening to my needs, helping me to get the best deal even though I am under a prepaid account.This is my first time getting a new iPhone, and they both turn it a very memorable Christmas moment for me.I will definitely recommend the branch to my friends for their future visit.Thanks Daisy and Ana.

Mr Matthew Hickman is the all~knowing GURU at this store... and in the known and unknown universe. Ask for him by name. Accept no substitute...except maybe Cangco!Miss Stephanie, is a first rate hire, Great people skills & a good teacher, Please give her a promotion AND a raise, The Best!

Juan was amazing.... I called to inquire about my I watch and he invited me to visit the store and he could assist me my I watch! I ended purchasing a new watch. The transaction was quick and efficient! Kuddos Juan!!!

Premise is kept clean, friendly customer service but beware of their unlimited wireless plan. Very limited or no offers when compared to other carriers

Juan is wonderful and the efficiency and care he provided was fantastic. Especially for screen replacement he made the process simple and smooth.Today I returned to this AT&T store and Stephanie was immensely helpful, courteous and efficient in taking care of my needs. Would recommend others all come to this store dove their phone needs.

I just wanted to type and say that Juan Rojas is a fantastic and an amazing sales representative. He had spectacular customer service. Not only working on my wife’s phone and transferring her number and opening a new line but also working on my phone at the same time. He had an appointment waiting and still helped us with straight forward and fabulous service. Thank you so much Juan. My wife has never met a better provider and is so excited to start having AT&T You’ve made me remember why I love having AT&T as my service provider.

Richard was very helpful

I went in having trouble on deciding my phone service but Dennis was simply amazing was very helpful and very patient with me regards to my services he helped me in many ways providing me options he was very professional. Definitely would go back to this locationGod bless him continue with the good work .

Sal provided an excellent purchasing experience for my husband and I. He has excellent customer service and helps with phone plans that work for you. I have now referred him to friends and family. Thank you Sal!

Chris has been absolutely phenomenal. Hands down the best customer service I’ve ever received at an AT&T store. Will be back again!

My experience with Daisy was great.

STEPHanie has the best customer service ever gave me the best deal possible ! 🙏🙏🙏🙏 will be referring everyone to her !!!!

I dealt with Richard, and could not wait to come back. Such a pleasant person with such great passion for ATT. He made us laugh while not skipping a beat regarding his job. It was at the end his day, and yet his attitude was as sharp and alluring as if he had just started. Great representation for ATTHe turned us from customers, into fans of this self phone service.Maty Macera

Daisy and Dennis at store S862 in Culver City gave excellent customer services and they’re very helpful. Thanks for all your help.

Thanks Stephanie for everything the best ever TYSM best store and customer service

Daisy And Juan have the best costumer service I ever had. They took all this time to ensure I had the phone I needed and even helped me to transfer all my information from my old phone. They helped me for such a long time because I was very indecisive and they were extremely patient :)

Came into the store for a pre paid and Juan was able to give me all of my options and was able to open a business account. My experience has been the best and Juan is a great asset to the company. Best representative yet. If you need anything, ask for Juan!Thanks Juan!

Dennis was great! So used to having bad experiences at AT&T, but Dennis was an exception!