Was scheduled for a tech who never showed up. Called 3 days straight left voicemails with no return call. Finally 2 weeks later someone answers with a cranky attitude and tells me they are booked till december. No justification for not showing up. No response as to why my numerous courteous voicemails with my number were not returned. Horrible customer service.

Have worked with Keith and his son on several repairs / evaluations of appliances in our home. They are reliable, efficient, knowledgeable, and so kind. We highly recommend American Appliance!!

Very nice over the phone. I work at home depot and would refer people there for appliance parts. however I was just informed today 5/31/19 they no longer have a parts department.