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Sephora
2075 Diamond Blvd #125, Concord, CA 94520, United States
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Sephora
Comments
em
Review №1

I really appreciated Jasmine’s help today, she was understanding and kind. I haven’t worn make-up in a while so her was recommendations were quite helpful. Also, Tiffany had a professional and welcoming demeanor as she was cashing me out. Overall great customer service!Will be back soon! :)

Ai
Review №2

Emily & Giselle were super helpful and amazing when we were in the store today. I dont wear a lot of make up so Emily was a fountain of information and she was so pleasant and friendly. Will definitely be coming back soon.

lu
Review №3

I love the customer service here they take the time to ask you what you looking for or wanting and they really listen and explain how to use the product to get best results.

nu
Review №4

Brandy is amazing! She was very informative and I left with everything I needed.

Ma
Review №5

Chris (tall goodlooking guy) was very friendly and helpful!!

De
Review №6

Great place !

Ke
Review №7

Very friendly staff was fully stocked with a lots of of everything you will possibly need or look for what I need it

mo
Review №8

Please dont come here if you are doing any returns. After contacting Sephora Customer Service, Im pretty sure the employee lied that I couldnt make my return because of a printed receipt error in a different location. Im honestly so confused on why they would lie as a way to refuse a return and told me I needed to drive 4 hours away to the original location instead. The employees are nice like any stereotypical Sephora employee and the items are nicely displayed. I wouldnt shop here to benefit this store though. Id rather drive 4 hours away to a location that doesnt lie to me.

Mi
Review №9

Attentive staff members. Very small though. They only carry foundation, skincare, and perfume.

Ja
Review №10

Positive experience. Greeter at the door let me know their policy on testing out products. Many make up consultants on hand.

An
Review №11

Came in to purchase a liquid eyeliner. I asked the girls at the register if they had it, the hugem Hispanic lady said looked at me and didnt acknowledge that I asked her a question. She kept her bra conversation with her coworker. Absolutely no help, extremely rude costumer service experience. I do not recommend shopping at this location.

An
Review №12

Great location and super friendly staff

Ma
Review №13

The sales woman helped me from outside the store - she had excellent costumer service, was super helpful, & got me what I needed...all the while it was windy outside! She was great!

Jo
Review №14

Girlfriend bought stuff. Staff was friendly and helpful. She loves the color and brand they helped her pick. Good Covid restrictions.

Ke
Review №15

I love picking up orders here these ladies got it together customer service is so beautiful it makes you smile how nice they are

Un
Review №16

Staff was wonderful and very helpful

As
Review №17

One of the items from my purchase was missing from my bag. I called two times promptly when they opened and the phone just rang. The third time I was on hold for 7 minutes. I called back again and someone picked up the phone and hung up. I live a 38 minute drive away not to mention usually they are late to get new releases products in comparison to other stores. Customer service is average, but associates are nice overall.

Sh
Review №18

Love this place they are awesome!!!!..

An
Review №19

Many great staff at this location. We walked in with many questions and left with them answered. I specifically remember her name, Salina, because she was so helpful and kind. I will be doing all my makeup shopping here from now on.

Ma
Review №20

I love this store the staff is super friendly ! And bilingual which in my case is very helpful when I try to explain what Im looking for in Spanish, they are very nice and always stay with me all the time I need to answer my questions, Good job sephora one of my favorites around this area bc of the staff .

Da
Review №21

Neat, clean, well staffed.Assistant Bramdy was very helpfull . made for a quick in and out shopping tripI was shopping for instacart.

Er
Review №22

The employees outnumber the amount of customers they let in the store. I was in there 15 minutes and was asked by 6 different employees if I needed help. Meanwhile, my mother couldnt get into the store! Sephora needs to stop forcing employees to force assistance on customers, it is harassment. The staff clearly didnt have enough to do, therefore the staff should have been half of what they had, so that more customers could have been allowed in the store. I finally was so overwhelmed by the non stop harassment of the employees, I left without making a purchase. This behavior is tired and old Sephora! Do better! Scaring off customers is bad business! If someone needs help, they will ask.

Tr
Review №23

Line was really long but the return process was very quick and easy. The cashier was super nice and trying her best to help every customer so the line could move forward. Thanks for making my trip fast! :)

Al
Review №24

This place is magical. Every time I shop here, Im greeted by a friendly and helpful associate who can point me to exactly what I need. Or if I just want to explore, I can do that, too. They have EVERYTHING makeup, along with skin care, some fragrance, and some hair care. I would shop here every week if I could! (but... mortgage.....)

Te
Review №25

Shopping is weird during a pandemic, but the staff was very welcoming, very professional, and very safe.

as
Review №26

The wait is absurd... Wanted to make a return, I was first in line and waited about 45 mins to make my return. Won’t be shopping at Sephora anymore. If I’m making a return why do I need to get in line? I’m not buying products.

P
Review №27

I liked the staff they were very knowledgable in makeup and answered all the questions my sister and I had. They even gave us suggestions and we were very pleased with our experience here. Keep up the good work people, I just wish the prices were better., they are kinda pricey.

Sa
Review №28

The people that work there are extremely helpful. They give recommendations for products based on your needs and give you free samples to take home so you can make sure you like the product before committing to a purchase. Yes, their products are very expensive however the quality is there.

Bo
Review №29

Brianna was great. She helped me find exactly what I sought and hooked me up with my birthday gift. Kudos!

JE
Review №30

Horrible experience the worst customer service ever no assistance was given at all in fact the “sales associate” was going to apply make up without sanitizing the product. When we asked which product she recommended she pointed at the brand and left us to figure it out the store was not busy at all and was acting like she just didn’t want to be bothered we left and I called to speak to the manager on duty some man answered and said she did everything exactly right which is disgusting that they don’t sanitize. I will always go to Ulta from now on. Hate that I even had to give one star for this review. Nasty store don’t go!!!!

K
Review №31

Employees are very friendly and helpful. Great selection of high end cosmetics. Nice store but the line to check out was long and moved very slowly.

Fi
Review №32

Great customer service.

Vi
Review №33

The people inside this store were so helpful! Very kind and understanding. Highly recommend this place for all your questions. And the products they gave me have helped me soooooo much!

J
Review №34

Staff are friendly and helpful. They are not pushy or overbearing. Great selection. Just wish it were bigger with more products!

du
Review №35

Excellent customer service

Sa
Review №36

The staff was helpful and seemed knowledgeable. The store was clean and the product was well displayed. Just know it is a long trip to the nearest restroom, so plan ahead. Also parking was difficult to find.

Jo
Review №37

Friendly associates.

El
Review №38

It is a good store that has a good selection of products. The sellers are attentive.

Ev
Review №39

This location is the best Sephora nearby, the one by the mall is more convenient for me but I go out my way to come to this one because they are very attentive.

Ca
Review №40

Everytime time I go, I can always get the help I need. Whether Im looking for a product recommendation, help finding the right shade of foundation, or just want to browse, it is easy to get the help I need, BUT I never feel pressured to buy. A great selection of products.

Er
Review №41

I found what I was looking for, without the assistance of an associate, even with plenty of associates and not a ton of people. When I went to the cashier I was the only person in line. The cashier was talking over the radio, she finally made eye contact and between radio conversation said that she could help me.She then proceeded to talk with other associates over the radio, never even speaking to me. No total was given, no asking if I wanted a bag, no here is your receipt, no have a good day.I find this completely rude and disrespectful to the person who is spending money at the place that pays you. Customer service should be more of a priority to Sephora. This is my first and last purchase from Sephora, especially when there are competitors so close that are appreciative of your business.

se
Review №42

People can become very rude up in there

To
Review №43

Friendly staff comfortable environment 👍

LI
Review №44

Rep who helped me was very helpful.

pa
Review №45

I never feel welcome into this store all the workers look like they don’t want to be there and always talk to you like you don’t know anything I would say go to send hora across the street they are so nice never had anything bad to say also the Ulta right next to it is so amazing they always want to help.

Ju
Review №46

Very good cusomer service..

Er
Review №47

Good choice for cosmetics and the staff are friendly and polite

mi
Review №48

This place is getting a 5 star review, thanks to one of their employees. I went in today during my lunch break, and I was looking like a mess. Im always very self-concious when entering a beauty supply store, because I can feel the judgemental looks. But my cashier was so polite and welcoming, that I felt like hugging her and thanking her for her friendliness. I believe her name is Dedeann? Im so sorry if Im getting it wrong. I caught a quick glimpse before leaving and I couldnt find it on my receipt. Thank you for your help and friendliness! I will definitely be making this my go-to spot 😊

Op
Review №49

Renee was really helpful, even during the holidays when it must be extra difficult.

Ke
Review №50

Great service with reasonable prices.

Ri
Review №51

Very helpful staff. No hassle returns.

La
Review №52

The overall store was general like any other....polite staff, however extremely busy during 4pm no one at the register for check out

Mi
Review №53

Seriously, these people need to figure out who to follow around and who not to. Couldnt even shop without one of them breathing down my neck. U should hv been watching the two girls that were slipping items in there bag down the next aisle. What a joke, unless that was an inside job :/

Pa
Review №54

Good staff and very knowledgeable

Ma
Review №55

Wife loves this place

Je
Review №56

Love thos store

Pa
Review №57

Very helpful an friendly

Ha
Review №58

Great deals

Ma
Review №59

I love it

Ur
Review №60

Very helpful

Co
Review №61

My favorite

Ge
Review №62

Great

Ir
Review №63

Love this place!!

Go
Review №64

Good

Fi
Review №65

Great store

Ap
Review №66

Ok

De
Review №67

Lots of choices.

pa
Review №68

EXPENSIVE!

Sl
Review №69

Makeup makeup

Ma
Review №70

It is a place that any woman who likes to be beautiful will love

Ga
Review №71

I love shopping at that place your employees are very kind and your security. Same

Ca
Review №72

Very friendly staff

Information
33 Photos
72 Comments
4.4 Rating
  • Address:2075 Diamond Blvd #125, Concord, CA 94520, United States
  • Site:https://sephora.com/happening/stores/veranda-concord
  • Phone:+1 925-288-1550
Categories
  • Beauty supply store
  • Cosmetics store
  • Perfume store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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