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Solace Salon & Spa at the Rossean House
5160 Poplar Tent Rd, Concord, NC 28027, United States
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Solace Salon & Spa at the Rossean House
Comments
Ro
Review №1

This salon is top-notch. Every person working here is very kind and caring. Im not the only one who goes here, my husband does too. Our stylist Haley is very experienced and knowledgeable. So are all the other stylists who work here. The products are the best for my hair. Haley puts on high-lites and low-lites to add dimensions and beautiful colour to my own natural colour. She listens to my concerns and has given me the best products to buy to take care of my hair. She trims/cuts hair to the way both my husband and I like for ourselves. When I leave the salon, after Haley has worked her magic, I feel like a million dollars, no matter how tough the day may have been going before I arrived at the salon.The women who are at the counter when we walk in are always so welcoming & helpful!This is our go-to place for great hair!

Le
Review №2

Wendy did a great job on my lip and brow waxing! It had been a while since my last appointment, so Wendy had her work cut out for her. She also took special care to pluck and wax around a thin spot in one of my brows! So pleased! Great location and relaxing salon!

Ta
Review №3

I love Solace! Atmosphere is peaceful and nice. My experiences are pedicures with Amanda and Sky. They are wonderful at what they do along with good conversations. Wendy provides great service as well. Ive never had services with her but I know it from a personal friend. Also, the other service I love getting is reflexology. If you have never done it try it with Tina. She has gifted hands.

To
Review №4

First time customer and my experience was outstanding. Staff was extremely inviting and made me feel right at home. Salon is beautiful. Would definitely recommend.

Ti
Review №5

I had quite an unusual request of the stylists at Solace. I had found a picture of a model used for unique hair coloring and I wanted it just like hers. The color was a temporary color and we all know you dont get to look like the models on the box and you dont get the same results. Besides, who wants temporary when you can have long lasting vibrant color Right? I was asking for the impossible! Purple & teal done in a peek-a-boo style. My own hair is a dark brown so Id have to be bleached down to a near white then colored without damaging my hair then the coloring. Could it really be done and not look like those shotty jobs so many girls and women settle for? Absolutely YES! With Many woman hours and the attentiveness of even the owner we had achieved the exact look I was going for. No, I wasnt magically transformed into the beautiful model on the box but I was transformed into a beautiful version of myself. Id say my hair turned out looking much healthier than when I first walked in. Im so thankful for all hard work the ladies put into their profession for me. Even though the colors werent conventional I received compliments everywhere I went. From absolutely every age group. From business women to housewife. The two most common things that I heard as they gazed in amazement was that it reminded them of a mermaid and the second and less used was that it reminded them of peacock feathers. I just want everyone to know how absolutely amazing you women are and I appreciate the time you took to give me exactly what I hoped for. Youre true artists! 💜💚

Mi
Review №6

Its been many years since Ive been to a real Salon. In fact, I have been to some of the finest Salons in NY, Ohio and California back in the late 70s and early 80s when I was a professional model appearing in GQ and most National Magazines. The folks at Solace lived up the the high standards I received from those fancy Salons of the past. Great Job Team Solace!

Ma
Review №7

Gabby did really good with my hair. She got some of the blonde down to the same spot. When she cut/thinned/layered it out it looks a lot better. The finish product is amazing with the curls. I would recommend this place to my friends.

Am
Review №8

My first experience at the Solace Salon was incredible! I got my balayage retouched by Sarah B and let me tell you, Ive never seen someone pay so much attention to detail!! She really brought the picture that was put in front of her to life. All of the other stylists around us were very nice and friendly so it made the vibe really chill and comfortable. 10/10 would go back just for another head rub LOL. Seriously, she is awesome.

Da
Review №9

I absolutely love my hairdresser Becky! Id be so lost without her. Solace is the perfect salon and spa to escape into. The best feeling in the world is walking into Solace after a hectic day at the office, and immediately feeling relaxed. I know I am going to receive the highest quality care, at an affordable price. Thank you Solace, you save my life on the regular!

Le
Review №10

Today was my first time to Solace Spa. Dana is wonderful!!! She not only gave me a great haircut, but also gave me tips about how to care for my naturally curly hair. I have been to many hair salons from Northern Virginia to Atlanta, GA, and Dana at Solace is at the top of my list!! I cant wait to go back! Thank you Dana!!!

Sa
Review №11

I have been getting my hair cut here for the past 2 years and have been very pleased with it. My hair can be difficult to work with, but my cuts always look great. Everyones very professional and the place is clean and comfortable. I recommend this place to everyone.

Ka
Review №12

They were able to squeeze me in as a walk-in on a Saturday Morning!! They also did a great job on my cut! Thank you so much!

Ka
Review №13

Had a wonderful experience at Solace! I was greeted promptly and had one of the best pedicures by Amanda that Ive ever received. Caroline is a wonderfully talented stylist at the salon as well!

an
Review №14

Amanda did a great job on my hair. Professional, friendly, excellent job!

su
Review №15

Great place for all your beauty needs. The staff is wonderful.

Je
Review №16

Paige did an excellent job on my Bayalage and cut. I was a little nervous about changing hairdressers ( my previous hairdresser got ill and can no longer work) and she was everything I hoped she would be. Salon was clean and relaxing. I have found my new salon.

Ca
Review №17

I had a wonderful experience at the salon! Carrie is awesome! I’m looking forward to booking a facial!

Je
Review №18

Everytime I go in there I love it, whether its a haircut and style, facial, massage or pedicure, the experience has always been great! My last manicure from them lasted almost 2 weeks without chipping, thats incredible considering Im tough on my nails.

Te
Review №19

Awesome!. . Stone massage best ever!. Facial amazing .

Ga
Review №20

I have wanted to try Solace for years! I have heard its was an awesome experience. Unfortunately, my first visit was anything but amazing. I had called a week ahead to schedule an appointment for a 90 minute Hot Stone Massage. They only had one time to accommodate my request, so I made it work by re arranging my schedule (Which, with two kids and a working husband is quite a feat.) I arrived 10 minutes prior to my appointment time. I was given a new client sheet to fill out. My past spa experiences, the receptionist is welcoming and verified my information, along with what services I had booked. Well, the receptionist (only one) was busy on the phone and there was no verification. After filling out the paperwork, the masseuse walked me back to the room. I wanted to verify the price and time of the Hot Stone massage. She looked at me puzzled and asked why I needed to know, because she had me booked for a 60 minute Swedish Massage. Well, I am so glad I asked before we got started! She told me to wait there and went to speak with the receptionist. She confirmed I was in the system for a 60 minute Swedish Massage. Well, I know what I booked and that wasnt it. I know mistakes happen, but it was their attitude and lack of customer service that really rubbed me the wrong way. The masseuse suggested I wait an extra 20 minutes for the stones to heat up, yet never offered a discounted rate or voucher. I am sorry..but I do not want to pay full price for a Hot Stone..to lose out on 20 minutes. She never even suggested rescheduling. I told her I wasnt OK with losing that time and I would just reschedule. I left feeling very frustrated and devalued as a customer. I had re arranged my entire schedule to accommodate the time they had available and here I am leaving after 15 minutes and all they said was..Oh sorry. Well, thats not great customer service in my book. Offering me a discount or a free service, for their error, would have been ideal. In any case, If i didnt have a gift card to use, I wouldnt go back based on their lack of professionalism and customer service. Very displeased!Update 1/28/16: Well..its been nearly a year since my last review and surprise, surprise, I have yet to actually receive a hot stone massage at Solace. I have tried, at least six times, via web and phone to book an appointment..which are never available. A few weeks ago, I submitted yet another web appointment request and wasnt a bit surprised to get a call back saying they were not able to accommodate any of the THREE dates/times I had submitted. I called back and to my amazement, they had a 10:45 am appointment available in a few weeks...I immediately booked. I also let the receptionist know the gift card I had tried to use for a year and half had recently expired, but I was NOT going to let it go to waste. She assured me they would honor it. Fast forward to today..they day of my glorious and much needed appointment. I have a sick kiddo home from school, but I made arrangement for my mom to come stay with him..because I was not cancelling an appointment I have tried to book for a year and half. I am pulling into my driveway, after dropping off kiddo #2 at school and my phone rings..its Solace. She was calling to tell me that I would have to reschedule my appointment because the therapist was sick. I was quiet..literally speechless. Ok, I say, so when can I reschedule? She asks if I need the same time..which I do because surprise, surprise I have kids and a job to work around. Well, she is completely booked until February 18th. What? Really? I am done. I plan to demand a refund and spend my money at a spa that values their customers and their time. OVER it! I would never recommend Solace Spa to anyone.

Je
Review №21

Wendy and Amanda are the Best! No one else can touch my nails but the women at Solace.

st
Review №22

Never have an issue getting an appointment. The staff is great!

Ju
Review №23

Always 5 star, Great service Great people

Al
Review №24

Pretty toenails. Yay!

Ca
Review №25

Love having my hair pampered by Paige!

Kr
Review №26

Uncomfortable and out of date. If you are over 70 it is the place for you.

Pa
Review №27

Plush spa experience.

Mc
Review №28

Extremely expensive and not real friendly.

Su
Review №29

Fantastic staff❤

Ju
Review №30

Amazing!

Bl
Review №31

Beautiful place!

bu
Review №32

Overpriced

Se
Review №33

Great salon!

Information
9 Photos
33 Comments
4.6 Rating
  • Address:5160 Poplar Tent Rd, Concord, NC 28027, United States
  • Site:http://solace-spa.com/
  • Phone:+1 704-795-7627
Categories
  • Beauty salon
  • Beauty supply store
  • Hair salon
  • Spa
  • Hairdresser
Working hours
  • Monday:8AM–7PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–3PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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