I am doing something I don’t know that I’ve ever gotten to do, I am changing my review from a 3⭐️ to 5. Why? Because Germain made it right! Mahogany called me and was very kind and apologized for my poor experience. She made it right! Thank you Mahogany!! I also want to give a shout out and 5 ⭐️ to Brandon Hood, the assistant service manager. He was very nice as well throughout my first experience. And I appreciate that! Thanks Brandon!! Keep up the good work. I will return to Germain East for future service.

I was highly disappointed in Toyota. 8 had my car towed there on 7-7-2021. I received a text that same day saying that the car was going to be worked on the next day which 7-8-2021. Well we waited the next day for a call back, I called there and the service manager said there was not a 2004 black and gray Rav 4. I had to have the tow truck company text a picture to me where the driver left the car on Toyotas lot. We went to Toyota to try to find the car we had to walk around the entire service department lot to locate the car. Then when we spoke with one of the service managers he told us that he lost one of the keys or someone may have accidentally picked the keys up. This was definitely unacceptable.

Great place to have work done. Have never had a bad experience. Can even do work on some non Toyota vehicles.

Good place to have work done. Unfortunately they don’t answer the phone, which is a huge problem, and I can’t find an online way to ask questions.

It was ok.waited more than expected time but the communication of staff was great.

Had a great experience at the service center. Very friendly staff. Especially Mahogany and Jared, such friendly people. Will come back!

This place is terrible dont go here I brought my 2003 pris in the said I need a new battery and it was under warranty the lady told me it wasnt and I showed her is was she still would now give me a new battery dso I took it to AutoZone and they gave me a free battoy very disappointed

Extremely rude staff. My boyfriend set up an appointment to get his tires changed and they told him the tires were on site (important later). The woman said it would be $660 dollars for the cheapest option even with their currently ongoing buy 3 get one for $1 deal. So the two of us decided to go elsewhere to buy tires and my boyfriend called back on the same day to cancel the appointment. The woman on the phone had a nasty tone to begin with and when he asked to cancel she tried to guilt him into keeping the appointment, saying we rush ordered the tires especially for you even though earlier she told him they were on site. When he still attempted to cancel she got even more angry and hung up on him. She didnt even cancel the appointment because today he got a text to confirm the meeting.

Germain made everything right with me! This is by far the Best Dearlership that a person could go to! Thank you so much for getting me back on the road! You exceeded far beyond the expectations!!!

Great customer service at both service center and auto body shop.

Car 🚘 still not running 😒 right!!

I went there for my car’s service and the person that helped me was Chris and he was awesome they didn’t take long and he was very helpful love coming here for my cars

Soooo....I had my vehicle towed to the service department at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in that morning. Red flag, but hey, were all human. Apparently they found my car because I received a call shortly after saying they will start  the diagnosis and call me with some answers. Never heard from them, so I go to the dealership to see whats going on. I was told that the technician hadnt determined what the issue was, he left for the day, and will give me a call in the morning. 🤔That doesnt sound right to me. Were talking about a diagnosis. I saw that my car was still in the parking lot, the seat belt was still wrapped around the steering wheel from the tow in, and there was no plastic on the seat or paper on the floor mats. Ive been in enough auto shops to know that this is a clear indication that the car had not been touched. I asked Mr Goodman about this and he gave me some BS answer about the technician rolling the car out of the repair bay before he left. Yes. He said that, with a very condescending attitude, I might add. I decided to have the car towed somewhere else in the morning.The next morning I went to the dealership, told them my plans to have it towed, and I let Mr. Goodman know that I didnt think he was telling me the truth. He was very adamant about his claim that the battery was tested and the paperwork he provided me clearly stated that the battery was in good condition based on the test they administered.Well... the second auto shop I had the car towed to determined that the battery was absolutely worn out, they replaced it, and now Im up and running. Mr. Goodman lied to me twice and proceeded to be an absolute a-hole when I questioned him about it.I have always believed in treating our guest like family 😐😐😐But wait, theres more!! Afterwards Billy Blanton and Mahogany Nolen both contacted me to make the situation right. It is because of them I understand that this was an isolated incident and is not a reflection of Germain Toyota. Mahogany and Billy both displayed the level of professionalism and class that I would expect from Germain Toyota. Thank you both!!🙂

Came to get a basic oil change for my Toyota - it did take some time (1.5 hours) on a Friday morning with an appointment. The service staff was kind and not rushed, and the wait area was comfortable with water/tea/coffee machine/vending and free WiFi with limited tables and plugs. Overall a great official service center and I would return!

I just purchased a used Lexus from another Germain dealership, and needed to have the maintenance reminder adjusted. Between two of the service techs, we were able to get it done. Thanks to both of them for their assistance. Well done. Kudos for a sharp crew.

I never understand why an oil change takes so long. And the prices are never what they say they are when you make the appointment.

Good place for service on my car

Clean environment, everything is set up for easy access and transport. Staff are friendly and amenities are available for customers in the waiting area

Offer Courtesy vehicles

Awesome place to buy a car. go see Jason, hell take care of you.