I have had the same luck at car dealerships as everyone else in this world. That was until I made a visit to Phil Long Value Car in Colorado Springs. Christian the General Manager and the salesman Josh redefined what serving the community means with a refreshing experience in honesty and value with my car purchasing endeavor. I have found a trust in all of my future purchases due to the amazing helpfulness that they provided to me which has made me a lifetime client. Thank you Josh and Christian for the BEST purchasing experience that I have ever had.

What an amazing experience. Bought my first ever car here and the service couldnt have been better. Monty (my car salesman) was INCREDIBLE. Very professional, not pushy whatsoever, got me exactly what I wanted, and all around a wonderful guy. The entire staff was helpful and professional too. I highly recommend them to anyone seeking a trade in, or looking to purchase a car. And if you ask for Monty, you will NOT be disappointed!!!

First car financed ever. My husband and I drove 5 hours to this dealership. Eddie in “sales” and Ray in “financing” made the experience quick and easy. Small issues with the car, but they were willing to go out of their way to fix the issues and make sure we walked out of there happy! I highly recommend this place for first time buyers! Definitely will purchase my next vehicle here!

Had a great experience dealing with Matt Hampton. We made an appointment to look at a car and he had it ready when we arrived. Once wed decided on the car, he worked with us up until the hand off to finance. Very nice, friendly young man.As for Valucar; much easier to work with than Daniels Long Chevrolet. I got $4k more for my trade in at Valucar; they used KBB whereas the Daniels team put my car out on an auction site and tried to low ball me.Be careful out there and know the value of your car before heading out.

Traded in my 2014 Ford Fiesta Titanium for a 2015 Chrysler 300 S. Did my research in advance to decide on the make/model I wanted and found one through CarGurus with everything I was looking for on the lot here, so I did come in specifically to check out that car. I found the guys at ValuCar to be very accommodating throughout the process and they were willing to work with me to reach an agreeable price. Eddie was very helpful and in the end I left with the car I wanted at a good deal. Ive had the 300 for a week and so far its been great- exactly the upgrade I was looking for.Thanks guys!

I was very pleased with the service. Everyone was helpful and professional. Special thanks to Matt. Hes knows his job and does it well. I found the perfect car and a great deal.

My husband and I want to say a big thank you to Andrew. He went above and beyond to help us find the right car for us. We test drove vehicles from all over the Phil Long Motor City properties. His customer service was great. He listened to our needs and our wants with a great personality. Definitely a 5 star sales person!

Buyer beware. Theyre listing vehicles privately on Facebook marketplace, then when you get to the dealership, they claim its the trainee that listed it. When called out on it, both the listing on their website, as well as the Facebook ad disappears instantly.

Josh was awesome! He made shopping for a car an easy outing. The vehicles on the lot were clean! And the water was awesome! Thanks!

Joe, Ray, and Shaun were very helpful and accommodating. There was no pressure and time was taken to help find the right car for me. I would definitely recommend coming here if youre looking to buy a new car. Everyone was friendly, upbeat, and eager to help! There is something priced for any buyer with tons of selections! Shaun got us a great deal on the backend! Thanks guys!

Just wanted to say that Josh was very helpful and was very human to me and helped me find the right vehicle. I hope that he continues to help people in finding their new rides like he helped me!!!

Josh and Aric were great help. I would definitely purchase another vehicle from here in the future

Spent days at the big car lots looking for the perfect car to move to Alaska with no success. Got to Phil Long ValuCar of Motor City and was greeted by Andy who listened to my needs and immediately directed to us to what ended up being the PERFECT car! Best car buying experience I’ve ever had. Would definitely recommend Andy!

Horrible experience. We bought a car and it over heated before getting it home. Took it to our mechanic who found tons of issues with the cooling system. We returned to the dealership and they told us they werent going to do anything but a band-aid fix. We asked about an exchange but theres nothing on the lot. After their fix it will cost another $2000 and 10 hours of work to get the car to a safe a drivable point.

Ask for Eddie. Extremely transparent salesman, interested in solely helping out his customer. Bought a 2014 Kia Optima LX from here. He walked me through the entire process and spent three days working on it for me. 100% going to get my next car from here. Thank you for the tremendous service!

I experienced people who are dedicated and determined to help make the best deal possible happen. Value car employees are so polite and their willingness to help us outstanding. Even though the day ends for other employees the salesperson, to the person who calls the bank for approval to the person who complete the final paperwork were working to stay after hours to make sure the customer is satisfied. I love the quality vehicle purchased . Thank you everyone

Transaction was very smooth. Andy paid attention to detail and made sure everything was accurate during the process of us selling our vehicle. Quick and efficient, deff recommend.

I sold my car to this dealership on August 20th. Today is September 2nd and my loan was paid off. They offered me even more than KBB estimated it for. The process was very fast and easy. Thank you, Ben Wilcox for your patience and all the information you gave me. Btw, they do have lots of good vehicles on their parking lot with low mileage!!! I suggest you to stop by this place and check it out for yourself!

Good customer service, plus we even got free water

I want to thank Ray and Matt I appreciate it thank you soo much

I purchased a car with Christian Garcia who was very helpful and nice. The reason why I am giving 4 stars is because I was told my front bumper would probably be fixed and it was not, but its just cosmetic so the car still runs great and as it should. Besides that, I had a nice experience and Christian was AWESOME in communicating and keeping me updated on the car buying process, especially since this was my first time purchasing a car on my own. Highly recommend this place as well as my salesman Christian!!!

Went to look for a car for my family and was helped by ray. What a friendly helpful person. He took time and went out of his way to find the perfect car for us. I highly recommend speaking with him if you have any interest in buying a car.

It’s a used Car Dealership. Period. Not the good kind. Do not trust the salesmen, they will say whatever they have to say to sell you an overpriced, UNRELIABLE, faulty car.UPDATE: After reading this they reached out to us, wondering why we didn’t give them a chance to fix the situation, to which we explained we didn’t trust them since they couldn’t get it right the first time. So they said they would discuss it and see if they could compensate us for any expenses we experienced, but NEVER followed through or even called back.Went to register the car to find out they fat fingered the title work, so I had to get the temp tag extended and wait for them to fix it. Wasting more of my time.And finally today I get a call to come back and resign the title for the vehicle we traded... FOR A THIRD TIME! Every time we signed where they told us to sign and clearly they don’t have a clue what they are doing. This place is a circus.

The only person here with good customer service skills and actually tries is Joseph Carr. Ben Wilcox is rude and told me to wait outside when I asked for my car title back. They won’t even wait for me to cancel the full coverage insurance that I paid for to resell the car.

Be ware! I received a call from this dealership wanting to purchase my 2017 Tesla. I went in and spoke with them and we agreed on a price. After signing the paperwork the representative Andrew told me that I couldn’t get paid until Tuesday when the business office opened. I wasn’t happy but what else could I do? I waited until Wednesday and stopped back in at the dealership to get my check. They told me that I had to wait until they got the title release from my bank before I could get paid. 3 weeks later I learned that they had sold my car to an individual in Utah. How can they sell a car without a title? Isn’t that against the law? After calling the DMV and my bank I discovered that they did have the title over a week ago and still hadn’t cut my check. Crooks!!!

Mark Soos is a go-getter. He spent a lot of time helping me find the perfect car and explaining the steps to getting my car. I made sure I got several of his cards to recommend him to others.

Thank you Andy! Ive had my Forester for a year now and its an excellent fit for me and the husky pup! We couldnt be happier. Thanks for finding me the perfect ride :)

What took a few weeks was well worth the wait. We financed through our bank, who dragged their feet a bit, ok... a LOT. But Jeff Overmann had the patience of Job through the whole ordeal. He worked with us even on his days off to make sure we got a truck we were happy with. Before we went to Phil Long, we had experienced some nightmare dealerships, lying salesmen and were on the verge of giving up. We took a chance and drove an hour and a half to meet with Jeff after talking with him over the phone. Jeff is honest, up front and will do everything in his power to get you what you need and if it isnt possible, he will tell you why and explain everything in detail. He is RARE. I have been in sales for over a decade and know the tricks of the trade. Im not easily duped. So, let me tell you if you want to work with someone who possesses honesty and integrity, Jeff is the one you need to see. We love our truck and we love you, Jeff! Thank you for all of your hard work and dedication to customer service. I hope you make millions. You deserve it!

Phil Long ValuCar gave us our best vehicle buying experience ever. Joey Simon, Cristian Miller and Derek Jordan worked with us on the payment number we were looking for without the high pressure sales tactics most car lots use. Shaun Williams the finance guy made the process seamless and painless. We were in and out in just a few hours instead of 8 hours like most car buying experiences. We appreciate them and will for sure visit this location again when we buy another car.

Christian Garcia was superb! He was extremely professional and he took the time to understand exactly what we were looking for: vehicle type, price range, and features. His car expertise was truly on display. He never made us feel pressured, which you find at most car dealerships. The entire team at Valucar was also exceptional, especially the finance guy! I highly recommend this place if anyone is looking for a reliable used car and I highly recommend Christian Garcia if you need any assistance at all. He will guide you to your perfect vehicle!-Maddie & Megan

We worked with Joseph Carr, and went in with our two little ones. He was SO accommodating and worked to get us the best deal possible. So good we didnt even go look around. 10 out if 10 recommend this place and 100% recommend working with Joseph! :)

The girls and I went car shopping for days. On the 3rd day we happened upon Andy with our preposterous list. By golly, Andy made the impossible possible! Not only that, he made the whole process easy and relaxing with his “we can do this approach” and sense of humor!

They sold us a truck with major mechanical issues. Signed a document stating they would fix the check engine light and have not done so. Don’t ever buy from this place!! I’ve never had such bad luck with all the vehicles I bought. If your looking for a broke down car or truck with no help once they have sold it to you! This is the place to go!

Went here worked with Andy and Joe my service was absolutely flawless. They got me an awesome deal and made sure everything was super simple and convenient definitely recommend for good used cars.

I was blown away by Christian Garcia’s professionalism and friendliness. My husband and I initially went to Toyota, where we were told that what we wanted “wasn’t doable.” Within 2 minutes of speaking with Christian, he was confident that what we were looking for was indeed, doable. He not only had patience with our indecisiveness, but he listened to what we wanted and was kind throughout the entire process. Highly recommend speaking with Christian (Garcia) if you’re planning on car shopping!

This post is mainly to praise Christian Garcia for being so sincere and helpful - going above and beyond to find information and being very responsive as well as honest and sincere. He worked with me for about a week to make sure I had the information I needed to make a decision about a Ford Escape I found through a reputable vehicle review site that linked me to vehicles in my area. It was only after discussing extended warranties and deductibles with finance department personnel that I decided not to buy from this dealership ONLY due to distance concerns regarding deductibles and servicing since Im in the Denver area and this dealership is in the Springs. If distance and deductible concerns werent an issue, I would have definitely and happily bought a vehicle with the help of Christian. If you are in the Springs area, I highly recommend checking out what this dealership has to offer and definitely asking if Christian is available to help.

I worked with Andy and service was outstanding! He did everything possible to make sure I got the best deal and my car was 100% before I drove away with my awesome Ford Flex.. He also worked with my sister and got her a great deal super chill guy with super customer service..

Joseph carr and ben were amazing. They were more than Helpful. Thank you guys!

I came in wanting to look for a car and Ray Noriega was super helpful and explained everything clearly. The process was super easy! It only took me about an hour and a half to do the whole process. They are very helpful and explain all parts of the process.

My buying experience was exceptional. Christian G. was very facilitating as was the entire team. I now, again, remember how buying a vehicle is supposed to look and feel!!!!Strong recommendation from me to give them the opportunity to take care of you without any reservations.Paul B.Pueblo CO.

Never buying a car here again. I’ve had some great experiences shopping else here but this place takes the cake for worst service. I have them one star because I did end up getting the car I wanted, but this process was bad. Our sales man had the most terrible communication skills. I would constantly call and see what the status of my deal was and I was always told I would get a call back. I was told two times that we had a deal for a down payment and price and each time they came back asking for more money. They stopped communicating because my deal wasn’t a “slam dunk” and they put more effort into other people. They kept asking for documents that I already provided and when calling to confirm if they received it, it would take 4-6 hours to get a response. I told them from the beginning that I didn’t have the best credit and they game me the good old sales pitch that it didn’t matter. I understand the bank has to approve me and not them but why would you try to send me home in a car that I wasn’t approved for. It took a whole week to get the final agreement end even then I was told “we got the deal done” and when I asked if it was for what we agreed on, it wasn’t. I eventually got the deal I wanted after pulling so many teeth. This was a horrible experience. Even to this day, 11/15/2020 I called to get some information from the sales man and it’s been 3 days and still no call back. I ask if someone else can help me and I get told “ someone will call you back.”

THANKS!!! Jeff and all the guys at value car for making our car buying experience Great. We Love our New Odyssey and look forward to doing business with you in the Future.

Bought my used RAM Power Wagon from Christian Garcia at Phil Long. Im 5 hrs from Colorado Springs so doing this remotely creates a lot of issues. Christian did an amazing job of getting me all the info I needed to make my decision; going so far as to make a video of the truck and sending it to me with a detailed description of the vehicle from top to bottom. This gave me the confidence to make the purchase remotely. The truck was everything Id hoped for and more.

I just purchased from Phil Value on Academy and Platte. Super awesome folks. No pressure treat like a friend. No BS sales practice. Now just waiting for delivery. Oh price for vehicle was spot on as I was thinking. Yeh wanted to score killer deal but everyone trying to make a living these days so not disappointed at all. Go check them out. Actual buyer Mike from Peyton CO

I am astounded at the lack of response when asking for help with purchasing a vehicle. I dont have perfect credit and I feel like I have been ignored because of it. I have asked for help repeatedly from finance with no response whatsoever. I definitely would not recommend shopping here. It seems like they only seek elite buyers. Meanwhile, I am blown off because my credit isnt great.

Came into to do a trade for a new vehicle, Joseph Carr and i think ray was his name .They made the process fast and were actually really comfortable to be around compared to other dealerships I’ve been through that were really pushy. Would definitely recommend

We went in having a very specific car in mind. First thing Christian Garcia showed me was the one I loved! Was so good to us and helped us with price. The paperwork part was pretty confusing but the finance department helped clarify all questions.

We worked with Eddie Caballero, who did a great job of finding us a very affordable vehicle. The sales manager Derrick Jordan really helped us out on the price of the vehicle. And the finance manager Shaun Williams got us in and out of there, which was nice.

Joseph Carr did an excellent job. Very professional, took care of us and was amazing to work with.

Joseph carr really helped me out in my time of need. Definitely would recommend working with him

Matthew Hampton was such a great salesperson. I had an incredibly easy experience and I recommend him 10/10 for all my friends and family and you

We worked with Joey Simon, Christian Miller and Derek Jordan purchasing a Subaru Crosstrek. Great experience! Quick and easy transaction! They worked with us on a trade in and got us an amazing deal. Will most definitely be back. Thanks guys!

Matthew Hampton and his floor manager helped me find the car I wanted at a good deal!!

The process was easy, fast and got me in the perfect car for a great price. Call Christian Garcia for a great car buying experience.The finance manager took Shaun Williams really worked hard to get me a great rate.

Joseph Carr and Jeff O were amazing help and did an amazing job getting me into a Ford escape! we are super happy and always have a great experience at Valucar!

Joseph car and Ray were great! They made the whole experience fun. Thank you ray and joseph

I recently bought my 2017 Honda Civic from Christian Garcia. He did an exceptional job taking the extra time to find any extra information about the car that he could. I highly recommend the team at Phil Long Valucar if you need to get a good car for a great deal.

Came here to look for a used car, had a great experience with Christian Miller and Joe Simon. They didn’t make me feel pressured to buy. I left and ate lunch and thought about my decision even. They also worked with me with giving me a good deal.

Christian did a tremendous job telling me about my Hyundai Santa Fe. He is super friendly and easy to talk to. The process of purchasing the car was smooth, and Christian was easy to reach and constantly in communication with me. He even gave picked me up twice because I did not have a ride to the dealership!!

Sold my car to this dealership and Brice was my salesman, great communication, seamless sale, and these guys paid off the loan for me. Would highly recommend them, five stars all the way!

This was a great car-buying experience. I was helped by Joe and Christian, and they helped me to get into a vehicle that I love! The finance department seemed to go out of their way to help me out!

Received the fastest service from Eddie Caballero. Great experience in a dealership I have had in a long time. Will shop here again.

I have had excellent service here! Christian Garcia has take good care of my family on all of our vehicle needs! I highly recommend Phil Long and Christian Garcia!!

Randy was the salesman that helped us and was so friendly. He went out of his way to make sure that all of our questions were answered, and went above and beyond with helping me get the car that I wanted. I would recommend him to any family and friends.Thanks Randy !Carmen Quintana—a happy customer😊😊

I wouldnt buy a vehicle from them if it was $10. When I say Im interested in these two cars, thats it Ive looked at the site I know what I want. Yet I had to block someone because of constant calls and texts. Im not interested in the wrx otherwise Id have asked about it! It was genuinely beyond annoying. I told them not to bother me anymore and I got yet another call

Very disrespectful. Talk down to people and dont take responsiblity. Do not recommend. They didnt follow covid requirements.

They sold my brother a car that overheated before he even got home then told them they can’t do anything for them. What a joke! Do not buy a car from here.

Matt Hampton is the best! Great customer service and knowledgeable. Hate car shopping but he was very nice. Check him out!

Car failed on me less than 24 hrs of owning it.

Dont take their offers with additional add ons with their sales team. If they say theyre going to do something, theyre absolutely not going to do it. Its been 5 months since I have gotten my car from them to get then to honor the contact they signed, and Its like trying to get blood out of a stone. They take my calls, showed up in person, and they dont really care about honoring the contact because you already bought the car. If you are looking for additions like details, free mats, etc that are offered if you take it, then understand you will not get any of that. They will run you down the line until you forget or just get so fed up, that you dont want to put any more energy into it. I will make sure I show up every week until they honor their contract. Buy elseware, theyre two faced.

If you want to buy a car- come here. HOWEVER- if you want terrible customer service, employees who will not return your phone calls, a dealership who will not answer questions or follow through on their end post purchase- ABSOLUTELY COME HERE. I have never had such a struggle to get my tags- and when I contact them to get an extension on the temp tags because THEY did not submit their information to the DMV, I’m told they cannot help me. They also promised to replace the windshield that hail damage once the new windshield came in... has yet to happen. Car was purchased in October.

FANTASTIC 👏 !!!!!!!We have bought our first car from Joseph Simon at Phill Long ValuCar of Motor City ! This is a fantastic business thats been around for a while. They specialize in high quality, unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. Ive enjoyed doing business here for my first car. Pricing on the cars are amazing and right on the dot, the buying process is easy, and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service and high quality vehicles. Joseph Simon, Cristian Miller nd Derek Jordan really knows the cars nd the property of sale you wont find a better used car dealer than Phil long. For sure the best and Joseph Simon was the best sales man recommended 👌 %100 present.

Great experience in the beginning, but went to DMV close to 60 days after purchase. I tried to register the new truck, and DMV refused to register, due to name was spelled incorrectly on title, and I thought that was it. But the DMV had a list of mess ups on the paperwork. And told me they notified the dealership of all the issues, and have not heard back from them. Definitely would not be an issue, but I deploy in 30 days. So yea, pretty frustrating.

I went to trade in my car which was a great process overall. However when I bought my Infiniti from there, the drivers side window did not work on going up automatically, the sales man Jeff Overman advised me to get a quote from Infiniti and they would pay to have it fixed or just send me the money to get it fixed. I got the quote several months ago and it was over $1,200. I have left several messages for him, text messages (as he gave me his number) and voicemails with no response. After months of trying to get the issue fixed I finally gave up. Great sales people, but their follow through with promises is not there.

Eddie was so great and helpful! Went above and beyond to make sure all needs were met!

Bought my first vehicle here & Christian has helped us with everything from choosing a vehicle to financing! We greatly appreciated his help! I would definitely recommend him to everyone that goes here! :)

I purchased a F150 from this location 2 weeks ago, the manager that night was Derrick Jordan. I’ve never had such terrible customer service in my life. I asked for the full correct amount before I called my bank, they assured me the amount they gave me with the exact amount of the loan I would be requesting . So I called USAA and had them send over everything correctly and I completed the loan. Come to find out they put the wrong city for my information which came out with the wrong taxes, making my loan amount different. Making my loan hundreds of dollars off. I talked to Derrick Jordan and he said he doesn’t know what I expect him to do, that if anything “it’s saving me money” and I was explaining to him that it’s not saving me money because I already completed the loan and that’s something they should’ve caught and since they didn’t, they should credit me the amount back or send the difference back to my USAA loan account. He said “I guess you should ask yourself if a few hundred dollars means that much to you” excuse me but that’s my money and I don’t play around with people who are disrespectful about wasting my money. That manager “who is supposed to be professional” just laughed and said is it really that big of a deal. I am a veteran myself, I still work on Fort Carson but now as a civilian and I have many people Who asked where I got my truck from and I will never refer them to this location because of this experience I had. Derrick Jordan Was a very unprofessional employee here at Phil Long and honestly makes this company look terrible. I’ve expressed this to many people and I regret my business ever entering this parking lot. I’m highly disappointed that men like “Mr. jordan” represent what this company stands for.-Martina Turner

Purchased a car today here and the staff were friendly, helpful and attentive. Our salesman was very friendly and professional. I could tell that he was newer to the trade but he made sure he did everything correctly, often double checking information. Thank you Christian Garcia and Phil Long Motor City!

Came in to look at some cars. Greg Lambert made the whole process super easy. He answered my questions, and gave honest feedback. Never once felt pressured, he took me around to look at several and was not trying to hurry me either. Greg helped me find the best car for me at the right price. 10/10 you need to ask for Greg when there!

Recently (this month) my boyfriend sold A VERY nice vehicle to the company, a car that they were lucky to get on their lot to sell and the experience was very terrible for him from the next day of him handing over the keys. It’s just a shame how the salesman and company were very quick to take the car but were very slow and delayed on getting him the payment for the car and the remaining amount of the money. They first started with 3-5 business days to finalize the sale and then nobody followed up within those days so my boyfriend did the following up and was repeatedly told he was going to get a call back and never got one so he had to keep calling when finally he got ahold of someone and was told there was some sort of issue and delay that it would take two weeks, so of course that get frustrating when you’ve sold something and they have their product but you do not have the money for it so he asked for them to figure it out because the already start of a hassle so they said they would talk to the business managers and get right back to him and he gave them a couple days but of course no one especially the salesman Matt would not do his customer service and follow up with any information so my boyfriend had to do the calling once again and got the “someone will call you back” and of course no call so getting real frustrated asked for help from just anybody which they looked into and was told it was going to be another two weeks so they’ve had a car on their lot for almost 3-4 weeks without paying their customer and no offer to make anything better throughout the whole process especially from the salesman that did the whole sale/buy or any hire ups so the transaction was very awful!!! Would not reccommended anybody to sell a nice car or any car to this lot or any business with them unless you are okay with waiting a long time for your money and you doing their job with following up!!!

I recently wrote a review based off of how I struggled post purchase with the dealership to finalize some problems. I want to report that Jennifer called and we were able to fix all the problems we were having! Jennifer, thank you!

Jeff was awesome to work with. I had my car totaled last week in an accident and was struggling at the thought of buying another car. He helped me find a car quickly that was so much better than what I expected. I’m very pleased with my experience here. Will refer family and friends.

Thank you Jeff for an amazing experience. He listened to what we wanted and did his best to make sure that we were happy with what we were looking at and buying. He made sure to get us in and out as quick as possible. However they sold us a car that needs to be topped off on all fluids and the battery died this morning and Ive had it less than 24 hours.

Initial review with a couple minor updates:5/18/2019We drove 90 miles to get a great deal on a 2018 Focus ST, at the agreed upon price of 19,500 out the door. Confirmed with the sales guy Brian when I got there... Yep, 19500. After filling out the paperwork the store manager who was there that day tells me he cant sell it to me for that, even though I had an email stating that 19,500 was the out the door price, and he wants another $600 because he cant let it go for 19500. Tried to convince me that it would only be a few bucks per payment, but the bigger issue is that he refused to let me pay what was agreed. After a brief, but frustrating conversation, we drove 90 miles home and I figured that would be the end of this transaction, and I left a 1-star review.On Monday, 5/20/2019, the GM of Phil Long Hyundai (which oversees this ValuCar location), Steve, reached out to me and wanted to talk about the poor experience I had and do what he could to rectify it. He apologized for the treatment I received, and said that is definitely not how they normally do business. The sales manager I dealt with that day hed had a chat with, and based upon my conversation with Steve, Im sure the sales manager should be good to go if a similar situation would ever arise again. I know that everyone has a bad day every now and then, and today was apparently his day, and Ill just give some grace for that because I have them, too.During my 30 minute conversation with Steve, he acknowledged the problems with the transaction and ensured the price I had was a valid contract price, but in order to earn my business back was willing to go further. After discussing several options, my wife and I were very happy with the results, and are now awaiting the fulfillment of the discussion within the next couple days.I will update this review in the coming days as the transaction hopefully concludes, but Im very pleased with the efforts the GM is making to try to win us back. A lot of dealers wouldnt care, but it seems these guys do.5/23/19So today was a really good day.,. Steve and Brian worked it out so that the car could be delivered to my home, along will all the paperwork we needed to sign, so we didnt need to drive back down to the Springs. The delivery drivers even waited a few minutes for my wife and I to get everything signed to take back (even though theyd provided a FedEx envelope for stuff). Along with that, Steve was able to get me some really nice financing, and since the price was so low compared to what it was worth, got me some cash out (3800) so I could finish paying off the van. Paying that off by June has been a goal since December, but wed all but given up on that since overtime was been thin this spring. Thats a HUGE help to only have 2 car payments instead of 3 for the next 9 months, and that was all Steves idea.So, now Ive got a car thats a great ride and gets better mileage than my Escape, were accomplishing the goal of paying the loan off on the van, weve got great financing on the car, and we got it delivered. These folks really bent over backwards to earn our business and make us happy with the purchase, and they really didnt have to. Im nobody special, honestly, but they definitely treated me like I was, so Im bumping this to 5 stars and can honestly recommend Phil Long dealerships to friends from here onward. The next time we need another vehicle Ill definitely look at these folks again.6/10/19:Have had this car for a couple weeks now and am so happy with it. Awesome mileage, a ton of fun to drive, and its exactly what I was looking for. Ive also had a few texts/emails from the folks at the dealership to check on how things were going with the car, which was a pleasant surprise.... never had a dealer care enough to check on me AFTER they sold me a car. Thank you again for the great car!

Bought a car from here and upon test drive the ac system didn’t work so i told them to fix that and they only fixed the cold air and not the heat but comes to figure out my heater box was broken (upon inspection at another shop) since the day i bought it so now I’m paying 1500$ in repairs because they didn’t want to observe the whole system. So i got my car inspected at a different shop and comes to figure out it also had a leaking head gasket in which now I’m paying 4K in repairs when a simple inspection when i bought the car it all could’ve been avoided. Also don’t try calling the place they either won’t pick up or just transfer you to someone who isn’t on site, called to get information on my warranty and the “finance manager” was exclaiming how he hasn’t sent an email before so i need to be patient. Who doesn’t know how to send a email nowadays especially as a manager! Thought this was a great place for first time car buyers but i would never recommend anyone of my friends or family’s to go here because it seems like once you hand them the money they want they will not want to assist you ever again!

Terrible customer service, half the staff is unprofessional and disorganized. I will never consider this place a dealership. Learn to treat a customer with respect regardless of who they are.

Would not recommend at all bought a vehicle thinking an inspection was properly performed on my car just for my car to die ten days post purchase and my brakes where trash .! Go else where

I had the most enjoyable time with my search for a car! Joseph Simon, or Joey, was the most wonderful salesman I have had the pleasure of working with! He was extremely knowledgeable, polite, had lots of good ideas for what would fit me and my budget. Very honest and delightful! Happy to do business with him, will see him again! Ask for him when you visit, you wont be sorry!

If I could leave no stars I would!!!!!!! This is the absolute worst customer experience and dealership I have ever dealt with. I have never had to take something to the news or to a lawyer before in my lifebut here we are today. Don’t waste your time or your money here. Phil Long Valu Car on Motor City charged us almost $40,000 on a $18,000 car. We purchased a car during the lockdown of COVID-19 so we were unable to actually enter the building to settle and discuss finances due to the pandemic. The finance manager took this opportunity to misinform us and took our $10,000 down payment to use towards warranties we did not agree to. When attempting to resolve this issue at the dealership 2 months later the finance manager continued to lie to us about not legally being able to produce signed paperwork to us, kicked us out of the dealership when we tried to escalate the situation, he was insulting, belittling, and rude. I recorded the entire conversation with the finance manager about all of this. After looking at all the paperwork not only charging us unapproved warranties he also added our $10,000 down payment to the price of the car along with all of our original purchase agreements and paper work not even being signed by the finance manager!! Thank you for this and you’ll be hearing from the news!!!!

Car shopping is not my favorite experience, and last minute we were calling for information on a car in Colorado Springs from Denver. Brian Whitlatch helped us out and offered to pull the car to the side as we drove down from Denver to take a look. He got to know us and what I really wanted out of my car and he made sure to point out the different qualities and features that were going to be most valuable to me. He was also very patient with us when it came to haggling a price and making arrangements. I was also extremely surprised and pleased with his follow up after purchasing a car. He went as far as to call me for a week or two after purchasing it to make sure everything was going great and there were no questions regarding how to use anything on the car.

Thank you Andy for the excellent salesmanship! We love our new truck! If you need a car/truck Phil Long value car is the place to go, make sure you ask for Andy he will be sure to take very good care of you!

I had to return a vehicle because they called me a week after purchase to inform me they could not secure financing. I was then told they could not return my $1500 deposit that day because it was the weekend but theyd do it Monday. It is now Wednesday and Ive had to call multiple times and not once have I gotten to speak to the manager despite asking over and over again. I still have yet to get MY money back. Typical sharks and really upset that this was my first car buying experience.

Came in with a friend not looking for anything and her consultant, Matt Hampton, actually helped me a lot . I’m 19 paying over %17 for a car i don’t even want so i talked to him for a while and he set up a plan for me on what i could do to change it and how he could help me. At the end of the day i couldn’t take the deal at the time but he offered that whenever i feel like i wanted to take the offer, to give him a call and he’ll be more than happy to help. Respectful and thoughtful, the service was very appreciated so thank you !

Greg Lambert at Phil Long Valucar was an awesome sales rep to work with. His knowledge and experience can make the whole car experience flawless. Thanks Greg. Anyone looking for a car should go see Greg. He can find the right option for you.

Absolutely love my truck:The sales manager that helped our sales person was GREAT.Tim in finance was Amazing, and besides the truck he was the best part of the experience.Then there was the salesperson Jeff.when he 1st contacted me I was very specific as to what I dint want to happen and had asked that certain things be lined out before arriving. He assured me they were .I showed up and he didnt have the truck on site.He still hasnt gotten me the extra key.i put my own temp tag on. Learned to pair my own phone. And he said he would fill the tank and wash it... we agreed I dint need wash. But the gas would have been cool. He got his check mark . That was his concern

Loved the experience. Purchased a Jeep Wrangler from here and worked with Ronnie. I let him know about past car buying experiences and he assured me that he would be completely transparent with me. Ended up getting a great deal and the financier managed to get us GAP and a 100,000 mile warranty included for under list price. Definitely recommend and will be sure to come here the next time I need a vehicle.

Excellent dealership with an awesome selection for every interest. If you find yourself at this dealership, ask for Colby Racine and he will take care of you as long as you have a realistic goal/offer. I absolutely hate this part of the review and do not believe the dealership is at fault, however, avoid salesman Evan as he is not personable and did not answer three out of three of my phone calls, a text message, and misquoted actual features of the vehicle. Overall I would absolutely do business here again!

5/5 experience and I am picky. Their rep Joe Simon was a standout associate to work with. Guy knows vehicles backwards and forwards and has customer service to match. He got me everything I wanted and helped me out big time after the sale, this guy makes it happen and its a great dealership, enjoyed the managers time Keith as well.Thanks everybody at Phil Long ValuCar,T

Very rude customer service, talks down to people.

Eddie C, what a great a gentlemen to work with. Always has a smile on his face and ready to help out with all of our needs in a vehicle. Come see him for great customer service!