I came in looking to get an estimate for the insurance company. Never going through this process before, I had little knowledge on repair or insurance processes. The service was unmatched, going out of their way to set me up correctly with insurance even if they couldnt do the repairs themselves. I will definitely be doing future business here!
Picked up my part today looks great and I got to have a talk with them and they told me I could’ve had it the day we agreed but They took the extra time to make it look perfect! if you have any bike fairings or anything this is a place to go. They make sure to get out all the little dents in the plastic and fix it for you! Very happy very satisfied with the outcome
Ive done business with Williams on two occasions. Both times were a great experience. They are fast, reliable and guarantee their work. My vehicle was in and out within a week. Dani is the best part of the experience. She is personable, professional and a delight to talk to. She makes me want to go back just to have a conversation with her (not that I want to become a regular customer, wrecking my cars 😂). Great job Williams Body & Paint!
Best place in the springs. Wayne is the man, go through him. They were very good with communication. Not a day went by without updates and constant information. If looking for fixing anything on your vehicle, come here. Theyre the fastest, they finished early which was a plus too. Jerome will make sure you know everything that happens. They also gave us candy so come here please!:)
Had a car accident in July. Due to the parts delay my car took a while to be completed, but the folks here made sure to keep me in the loop on the progress of my car every few days - and I’m quite happy with the work! They even reach out after pickup to make sure you’re happy with the work they’ve done!
Great experience with Williams! They got my vehicle in and out on time and went above and beyond for me.
Williams Body & Paint was a pleasure to deal with for my truck repair. They communicated with me throughout the process, arranged my rental vehicle (including pickup/drop-off), and finished a day earlier than expected. I can see why they are a USAA Star Facility for auto repairs!
Highly recommend Williams body and paint!Dani made sure we were not going to be screwed by the insurance company and she kept in contact with us through the whole process and Jerome made our truck look brand new! They did an awesome job with our truck and I would recommend them to anyone thank you again yall!
I was not inpressed with the way estimates were given, then when connections were with the insurance company doubled the price. Upon first visit for estimate had shown the damage done to the cars door with explilanation of accident the owner I believe tried to extend where damage was done...there was no damage to the door he kept insisting damage was .that portion of the car wasnt hit. Really questioned from that point his business ethics.
I had a wonderful experience. My auto was completed in a more than reasonable time. Wayne was very helpful as well as Danni & Jerome. I was treated with the greatest of respect from the moment I entered the business. I would recommend that anyone who needs repairs should go to Williams.
Came in for an estimate on my front bottom bumper piece about a week or so ago, Dani was so honest and helpful, pointed me in the right direction and saved me some money. Thank you so much. I will recommend and use your company in the future👍🏽
Great people! Finished my truck super quick, fair pricing and they even detailed it really really good didn’t even expect that! They even did a little extra! Most definitely recommend them 10/10! Thank you!
I can’t praise the folks at Williams Auto Body & Paint enough. When I moved here two and a half years ago, I had service to the back bumper and tailgate of my truck done. They were one of the first businesses I encountered when I arrived in Colorado Springs, and they set the bar high. Fast forward to last month when I got into a fender bender; USAA told me I could choose my own shop, and I knew who to call right away.I have been very pleased with the work done on my truck both times now. I would recommend Williams Body & Paint to anyone in the Springs. The staff are all rock stars! The body work looks new. The paint is blended seamlessly. I called in a panic because the insurance company doesn’t cover rental cars and they went above and beyond to get it done ahead of schedule. I got my truck a week earlier than scheduled because of the hard work and precision of the guys here.I’m very satisfied!! Thank Yous and good reviews doesn’t even begin to repay they for exceptional service. They promised me rushed, superb service, and they kept their word.10/10 A+
I used Williams Body & Paint for an auto inspection after I was involved in an accident. The team was excellent at explaining the process and answering all my questions before I could even ask them. I especially appreciated the lady at the front desk who clearly has years of experience in this business. She provided amazing customer service and put my mind at ease during an already stressful situation.
Williams Body and Paint did an outstanding job restoring my new truck to mint condition. I have used them 5 times and been happy every time.
I highly recommend Williams Auto Body and Paint! They did an INCREDIBLE job on my car. I was really concerned about the paint matching but once I picked up my car, I was blown away at how perfect it was! Jerome, the owner is very professional and really cares about taking care of his customers. If there are any issues, he is more than happy to make sure you end up being satisfied. In the end, they really lived up to their reputation. They say its important that you get your vehicle back in pre-accident condition and I feel like I did. Very happy with the results!I really hope I never have to have my car repaired again but if I do, Ill be taking it to them.
The first few pics shows the damages that were done after a massive hail storm. The last pic shows the completed work. Over $15k in damages to my truck. After i gotten my truck back it looked like it never happened. Everything on the right side had to replaced. Along with a new hood and the roof. There was a few more things also. But i am extremely happy. Everything looks perfect and Wayne took care of me and made sure the truck was well taken care off. I also gotten it back before the scheduled date.
Dani and Wayne did an amazing job! I’m so glad I didn’t do anywhere else! They were both so professional and helpful! I felt like a human working with them not just a vehicle. 10/10 recommend!
Great experience. Everyone was friendly. Got my car finished ahead of schedule. Bodywork/paint look factory new. Wayne kept me updated on everything that was happening. 10/10
I had the pleasure of dealing with Wayne & Jerome this morning. Both provided absolutely excellent customer service. I was extremely impressed with their helpfulness. I understand now why my relatives drive across town to come here when they need body work. Thank you gentlemen.
Absolutely fantastic job! I have taken my car to Mr. Williams twice and their work is the best in Colorado Springs. The customer service is on the same level. They always kept me informed by either calling or texting me on progress. We had a sensor issue and they kept my vehicle an extra day and even brought it to my house the next day. My car was spotless outside and they even cleaned the inside. I will be using Mr. Williams and his team again in the future!
Wayne was my estimator, and offered excellent customer service. Car came out as best as possible.
The customer service is immpeccable. I have been here three times and I will always go back to them. Quality care!
Amazing customer service & a very welcoming environment. I worked with them through my insurance and I don’t think I’ll go anywhere else from now on. My car ended up being totaled but they kept me updated every step of the way and explained the process throughly with me. Definitely would suggest if you need repairs on your vehicle
My vehicle was hit in the parking lot of my apartment complex, pretty hard. Its is a CTS-V and also one of the few things I love in life. Anyone who owns a higher end car knows the struggle to find a decent body shop. Insurance recommended Williams to do the work, so I called and talked to Adam who made me feel quite a bit better about the whole process. They estimated the car would be done in about 10 days and they were done in 5. As I arrived to pick it up the detailer was cleaning it THOROUGHLY even though it was starting to snow. Adam went above and beyond to make sure the work was done the way it was supposed to, and better yet, the way I wouldve done it had I worked on it myself. Dani at the front desk, Adam, Jayse the painter, and the fantastic work they did on my V earned my respect and I would definitely recommend.
This shop does great work at least from the one data point that I have from my repair. Although, in this business that should be a given for simple repairs like mine.My lower rating is a results of a simple repair taking about three times longer than it should have taken (two and a half weeks versus four days) largely due to the fact that the Williams service representative continued to haggle back and forth with the insurance company. I honestly dont know who was in the wrong, but I do know that the estimate was under $700 and the final that the insurance company paid was $900 - there were no hidden damages, just far greater than standard labor hours for the repair according to what the insurance company relayed. After two and a half weeks, the insurance company was done at $900 and left me with the difference for which Williams wouldnt budge. I was happy to get my car back in great shape, but disappointed at the length and the inordinant amount of manpower that this shop put into squeezing such a small amount of extra profit at the detriment to their reputation.
Extremely friendly, professional, great experience.
Dani was awesome! She helped me to understand all of the details that the insurance company thought Iwouldnt know. She helped to move my claim through smoothly. I will recommend Williams to anyone in need. Thank you!!
With all of the issues with factories helping covid relief, Everyone at williams body and paint has been over the top helpful through out the entire process. Through no fault of their own the part was on back order and they did everything they could despite not having the required part.Every single employee dealt with the situation professionally, helped with the process of going through insurance and sourcing the part. Once the repair was complete they detailed the car and even though waiting for the final insurance check, allowed us the take the vehicle back almost a week early. Also despite the constant calls from us for updates they never showed frustration and still did above and beyond of the quoted work.In the end, if I unfortunately need repairs on any of my future vehicles, i know where to go. I hope the review helps anyone looking for a great mechanic full of professionals. The owner played no small part as well and was very nice and took the time out of his work to explain what was going on, and just like his employees went above and beyond for their customer. 10 out of 5 stars.
We took in a vehicle to get a dent out and fix the paint. They told us, it would take about a week to fix the door and repaint the doors. The truck is brand new and it required a special paint. They had the truck for almost an entire month, instead of 8 to 12 days. They had it for almost about an entire month and in that time, put scratches and dents in the frame, and had to replace the bumper. When we got it back, there was a dent in the tailgate and now, it dont even come down. There are so many issues with this. Truck that we didnt have till we got it back from this place. The only positive note I would give these guys, is that the door doesnt even look like it had a dent or it had to be repainted.
They worked on my Kia and they did amazing! John always kept me up to date and Dani came in on her day off to help work around my crazy schedule so I could pick up my car.
Second time we had to use Williams. You simply cant beat the quality of their work. The first time we made suggestions to improve office staff processes and this time those were all implemented. Spot on for work quality, excellent coordination with insurance, rental, and expectations for completion. Well Done and thank you for a great experience. Our four wheel baby looks awesome.
From the moment I walked in the door, John was helpful, knowledgeable, and kept me informed. I appreciated getting text updates as they worked on my vehicle. When I picked it up, it looked way better than when I dropped it off. They detailed my vehicle so it would shine, even the tires! The repairs were done quickly, and you can’t even tell there was damage there before. Highly recommend this repair shop.
I made an online appointment for a quote on getting one of our project cars repainted. I showed up on time to a clean, nice appearing facility. Initially there was no one around, but after a few minutes someone appeared from the back. He asked if I had been helped, I replied no, and he said Then what do you want?I stated that I had an appointment for a paint quote, he said he could give me a verbal quote, and then without looking at the car he said Itll be at least $10,000. If youre looking for something cheaper, I suggest you go to Earl Scheib. I turned around and walked out after his comments. He never looked at the car, and truly seemed like he was put off by my being there.I understand if you dont need the business or someones having a bad day, but at least give your potential customers the courtesy of an actual inspection. This experience was unfortunate and very avoidable.
They did very good on my 2019 Mazda CX-5 after my little front bumper accident. Gave me all the details that they were doing on repairing my car and helped me out with my car insurance claim. With the claim issue with my car insurance company, however, it took longer than expected to get my car back even though they were done on my car a week and a half.
It’s never fun to need to take your truck to the body shop, but the people at this place made the process easy and stress free. I got my truck back ahead of schedule and it looks brand new! Jerome does some great work!I hope I don’t need body work again...but if I do I’ll be returning to this place.
My experience with Williams Body & Paint was excellent. I brought my car in expecting it to be in the shop for a week. They were very helpful in every aspect. They helped me get to enterprise for my rental car and what I expected to take them a week only took 3 days. The people are very friendly and helpful. Overall my experience was great and painless, everything you hope for when getting repairs done on your car.
Great service. Brought my car in for an estimate. The employee did an in-depth inspection and provided an accurate estimate. The job was completed on time + they wash your car! True small town service in a big city. On top of that, they even repaired a dent for free! Absolutely fantastic.
The entire team at Williams Body and Paint from the owner to the mechanics have been professional and timely each time I have been there. The most recent visit ended up being a warranty repair which was handled immediately, efficiently and with out charge! Thank you for the Outstanding customer service.
I went today for a quote, and the lady in the front desk was very rude. She told me If you are looking for a cheap work, go to Maaco, and I told her I dont care about the money, and she refused to see my car. Very unprofessional.
Just got my car back after an accident and it drives better then it did when I bought it! Their team was fast and very professional! This is definitely the place I’ll be going for all future repairs!
The work that Williams Auto Body and Paint did on my truck is amazing and beautifully done. We were side swiped on I-25 in May which did extensive damage to the driver’s side of my truck. Williams completely repaired all the damage to my truck and kept me informed the entire way. Biggest issue we had was the liable party’s insurance company was slow to respond and delayed everything. Williams worked through those issues, got my truck done to perfection and took care of things dealing with the cheap insurance company dragging their feet on the supplemental end. Williams made sure everything was done correctly and professionally, and would not cut corners or use broken, reclaimed parts. Williams made sure they used new parts and did the repairs right. In the end I am completely satisfied with my beautiful truck and grateful to Williams! Fabulous job!
We have had two repair jobs done by Williams after accidents and they were great! The process of dealing with insurance and rental cars with them was easy and the work done on our van was superb. Both times they cleaned our floor mats, which was a huge bonus since vacuums never can clean out all the dirt and debris that gets stuck in them. What stood out to me was the kindness, friendliness and sincere care they gave me as an individual. I felt like a real person to them and not just a job or money to be made. The owner introduced himself to me, shook my hand and took time to talk with me on a personal level, as did other employees. The day I picked up my vehicle, it was pretty icy and my windshield had to be scraped. Again, the owner came out to the parking lot and asked to help and scraped it for me--who does this??? Not usually a boss or an owner, much less an employee! I would definitely recommend them--I only wish they had a full auto repair shop where I could come to get an oil change and other repairs done--Id be there in a heartbeat!
Williams Body & Paint were superb to work with and John & Danny were amazing, I was informed it would be ten days before my vehicle would be done it was ready in half the time. The vehicle came out better then I expected, I was kept in the loop VIA text from the shop about the progress of my vehicle the entire time. I will be returning to this shop for any body work I need in the future.
Ive used Williams Body and Paint twice and Ive been very pleased both times. The work they do is excellent and the price is great as well. When co-workers need a body shop, I recommend Williams.
John was very professional and was awesome to work with. He got my car in right away and kept me updated on the car until it was complete. Danny the receptionist there was very friendly and helpful as well.To top it all off the price to repair the vehicle was great.
They took good care of my car after I was hit and run on. It looked shiny and brand new when they finished the repairs. They were speedy and always kept me in the loop. Thanks also to Wayne who was always available to talk to about car updates and made sure everything was going to plan.
Love the guys at Williams Body and Paint, especially Matt. Very helpful and did great work on my car, not once but twice! They are very communicative and honest. Having a vehicle repaired can be a frustrating process but these guys really go out of their way to make sure their customers are taken care of. Would definitely go back again.
I went to Williams Body and Paint to get hinges that had broke off my Escape and fix the wiper motor/device. Danni and JJ were great! I was able to get a quick estimate, which was the best priced out of the bigger name brand places, and they completed work quickly. I had to go back a second time to fix another part on my windshield and I still got the same exceptional service. If this is how they treat the small jobs, I imagine there larger repairs are handled just as honest and professional . They are great !!! Go There!
Great customer skills.Im comfortable with their work.If they good to their word Ill be very happy with the repair. MK
I had my husband car fixed in January for some ice damage and then my truck fixed in February due to a fender bender, they were AMAZING both times! I highly recommend. They said my husbands car would probably take upwards to a month, due to a part being on a strike with GM. They called around the states and found the part needed and had the vehicle fixed on day 7. (No weekends do they work! So really only a 5 day job) and my truck was estimated 2 1/2 weeks and it was done by day 4!
I dont really do recommendations unless Im very impressed but this company did an amazing job. They took care of me and my truck far above and beyond what I would have ever expected and are really top notch folks. Matt was incredibly helpful and kept me up to date the whole way. If I ever need any body work again I can honestly say I wouldnt go anywhere else.
Excellent work, very fast and Danny and John were very friendly. I appreciate the convenience of having the car rental meet me there. Having the owner Jerome Williams meet and verify your experience added that personal touch. I definitely recommend Williams Bobby and paint.
Recently had one of our vehicles repaired after a accident and I must say it look brand new when they were done with it! Absolutely amazing work, and it didn’t take long at all! Thank you guys for your hard work!
My experience with Wayne Bowman was the best!After being rear ended, I was stressed about finding a reliable auto body shop. A friend recommended this shop to me after her daughter used them, and I am glad I listened! Easy, quick, painless - they left me detailed messages every other day and I got my car back in less than a week. The work is excellent! My 2018 Kia Sportage looks beautiful. Thank you for your excellent service, would recommend 10/10!
Some businesses do a service and the customer leaves. Others go above the call of duty to make the customer truly happy. Your shop did exactly that. I will come back without question if the need ever arises. Thank you for your hard work and generosity.A special kudos to J.J. and Matt for an OUTSTANDING JOB..... Thanks guys.
I took my work car in for body work and paint.They completed the job in half the time that I expected, the repairs and paint workmanship was excellent, and they even detailed the exterior and interior before I picked it up!I would definitely go back to this locally owned shop!
JJ my advisor was the ultimate professional, kept me in the loop about my repairs. My service was smooth from inception to finish. Being from out of state I was concerned about selecting the wrong body shop. The staff at Williams were great from Dani the receptionist all the way to the owner shaking my hand in the lobby and reassuring me of their warranty. I’m thankful for such a smooth transaction. Thank you all!!
Took my jeep in for a repair to the passenger doors and they did a stellar repairing it but, my odometer is blinking now and it wasnt before. I called them after I noticed it and they said i have to take it in to a jeep dealer to figure out why and that I would be responsible for any charges that might incur. I will not be recommending them to friends or family.
Called to get some information about a paint job that I was thinking about doing. Dani, the office manager, gave me some awesome advice to follow when looking for auto body & paint shops. I truly appreciate her honestly and candor. Not all paint shops are the same.
Extremely friendly and very professional!! I’ve had my vehicles in three times and every time I get them back they look brand new!! Like right from the dealer NEW. The first car I took in was a 2005 Acura. I couldn’t believe what a great job they did. It looked like they detailed both the inside and outside. My car hadn’t looked that good in years and that’s how my Jeep looked too. Brand new! Right down to the tires being cleaned and shined. That’s why I am willing to drive 1 1/2 hours to CO Spgs for Williams Auto to work on my vehicles. They go way above what they need to, to make sure I’m happy with their work.
Highly Recommend!!This is my second review and wow!! Talk about AMAZING!!! They fought hard with my insurance company and took extreme quality care of my car!! They are so reliable, honest and communicative!! My bumper was repaired but looks brand new!! My tail light was replace flawlessly!! Thank you! Thank you! Thank you Williams!!I recommend Williams because of their concerning, understandable and positive personalities and environment. Every time I walked in, I was greeted with a smile and I was very well taken care of, each time, by several employees. Wayne did an amazing job of communicating to me (through phone and email) about concerns, questions, estimates and updates on my car. And when I picked up my car they did a flawless job on the repair and paint. Thank you Williams! A big shout out to Danni the receptionist, Wayne the fixer and Jerome the owner!
My daughter recommended Williams Body & Paint when I was involved in an accident. I am so happy that she did. I was greeted by Danni. What a cheerful and positive person! Danni assured me that they would take care of my vehicle and fix the damage.Matt and I went out and looked at my vehicle. I had thought that the only damage was to my bumper and lift gate. Matt took the time to take a picture right then and showed me the damage that was done underneath my bumper. I was given an estimate and made the appt to have the work done. There was a little more damage underneath and it was found when they took some of the parts off and they could inspect the frame. I was assured they could fix it and was told when it would be ready. I was updated weekly by Matt.I was very surprised when my car was ready a day earlier than promised. And Dannis assurance was so true. They did an amazing job on my vehicle. It looks like new! And I was very surprised that the inside of my vehicle did not have a paint smell.I appreciate the time that was given to me by both Danni and Matt. I am beyond happy with the work that was done and with the way I was treated. Great customer service! Also they have a lifetime warranty on their work! Why would anyone take their vehicle anywhere else?
These guys were great! A semi took the cover off our Subaru’s side mirror. They found a used one in great shape and the right color, for less than originally estimated. We’ll go back for sure (hopefully not soon). 😁
Professional yet Friendly! Dannie great first contact and Matt very thorough. Owner makes his presence known. Williams has a great relationship with USAA & Enterprise Car Rental. Completely stress free! Great job on repair and left with a totally detailed car. Thanks
Great work and the owner is great at understanding.
I was very impressed with my experience at Williams Body & Paint. After getting into an accident I waited for some time to have my car repaired for concerns of how stressful the repair process would be. I chose Williams after thoroughly researching all shops in Colorado Springs and determining they had the best reviews overall. From the moment I contacted them I was treated exceptionally. Dani, the main admin, walked me through the entire process and treated me with kindness and compassion before I even confirmed I was going to use their shop for repairs. After I dropped my car off to be repaired, Dani called to update me and answered all my questions through the process thoroughly and accurately. Despite the insurance company hassling Williams about every detail and supplement that was turned in, attempting to renegotiate terms of service with Williams after terms were accepted, and even speaking poorly of Williams and their practices, Williams never settled for less than exceptional quality and service. After receiving a distressing call from the insurance company about Williams’ billing practices, my husband spoke with the owner of Williams to determine what was going on. He was very professional and detailed in explaining exactly why the repairs and items in question by the insurance were important and necessary to return my vehicle to pre-accident quality. Never once did Williams hesitate to thoroughly explain what a charge was, and why it was important. I don’t doubt for a moment that the insurance company was less than satisfied with Williams because they don’t sacrifice quality to keep costs down for the insurance company. Their number one goal is to make sure the client is getting into a safe, fully repaired vehicle upon receiving it. This dedication is the very reason that I know my vehicle is as safe to drive now as it was prior to my accident. Thank you for walking me through this stressful process with compassion and knowledge; I appreciate you answering all my questions, despite how insignificant and unimportant they may have seemed. To each of you, what you do is such second nature that you could do it in your sleep, but for me, this process was filled with many unknowns and questions. Treating me like I was significant and my questions were important meant everything along the way. Also, thank you for not sacrificing value and safety to save a couple dollars in the interest of the insurance company. I appreciate that my safety meant more than upsetting an insurance company. I pray I do not need your services again, but if I do, or if anyone I know every needs a referral, I will be guaranteed to use your name.
Finally a business that believes in providing QUALITY service for a fair price. My experience at Williams Body & Paint Collision Center was very welcoming. I went to get an estimate and got there shortly after closing, but the owner any employees still provided me with an estimate (no of that come back tomorrow stuff like some organization do). I was very pleased with the level of work performed on my car and the attention to detail. If you want quality work for a fair price, I would recommend that you give Williams Body & Paint Collision Center a try. The owner and employees not only talk the talk but also walk the walk. Mr. Williams Dont change your M.O.! Maybe other organization will catch on and live up to the standards you have set for your business of providing quality services to the community.Best of luck in the future.
This shop did an amazing job on my daughter’s 2019 Honda Civic. She had it for less than two months when she collided with a deer, which took off her rearview mirror, dented and scratched her driver’s side door, and smashed her front fender and windshield. Because she was heading back to college, the employees expedited their work and had her car looking brand-new again in less than two weeks from the day she dropped it off. It was so much more convenient and faster than when my husband had to take his vehicle to a competitor for hair damage repair. The shop employees were extremely friendly and helpful. I highly recommend them and will plan to return for all future body work.
I had a wondeful experience at Williams Auto Body & Paint. John was my first contact and was great to work with during the entire body work process! John was able to get my estimate done quickly and was very kind & understanding of my situation. John was great at keeping me informed of the progress of my vehicle and was flexible to my busy schedule when arranging a pick-up up time when my vehicle was complete! Dani was also very helpful in arranging rental car pick-up and drop-off!I am very pleased with the high quality of work that was completed. My vehicle was returned to me in sparkling clean condition too! Williams Auto Body went above and beyond!
Super friendly John helped me a lot and made the process super smooth, Danny too, the work was supposed to take two weeks they did it in two days! Totally recommend it.
I am disappointed that they have to have our vehicle towed to another shop to jump start it...
More than great service. During the time they were conducting repairs on my vehicle they kept me updated with relevant info, answered all my questions, and demonstrated professional timely work. They made a real effort to deliver a superb customer experience and it was evident in the results.
Wouldnt even attempt to help provide an estimate. The vehicle was too old according to the rude child pretending to play receptionist, without insurance and due to this being a Road Rage incident my wife and I needed a detailed estimate which we offered to pay for... That obviously wasnt good enough so we took our business elsewhere where our money happened to be good enough.
I had a great experience here! The staff was so amazing and nice! JJ was really great and responsive. My car looks amazing at they got it done quickly.
Williams body and paint was very professional. I worked with Shane and told him this was my first accident so I wasnt really sure what to do. They walked me through every step and took care of billing their insurance and also had the rental car set up for me when I dropped my car off. I also got update texts the whole time they had my car. But Not only did they get the work done in half the time originally quoted but my car looks amazing. They washed and detailed my car before they gave it back to me. I Very highly recommend Williams body and paint. Everyone is so nice and helpful!
I recently had a lot of work done on my car and I just want to say the crew at Williams took great care of me. Adam helped me file my first claim since I had never done one before and was such a great help. He was always available to answer any question I had about my car and the work that was being done. He even made sure there wasnt anything else he could help me with. Dani was always warm and welcoming every time I came into the shop which was such a wonderful sight. I have talked highly about Williams throughout my entire process and will continue to do so and refer people here.
Great people and even greater service! JJ was in charge of all the repairs on my truck and he was extremely diligent in keeping me involved in the whole process. The entire staff was helpful and welcoming at every step from setting up the initial appointment to the final pickup .
I have a Dodge Charger that had paint damage on the rear bumper. I had been hiding the damage with a decal for a very long time as I was unable to find a high quality paint shop. I took my vehicle in to Justin and he was very professional throughout the entire process. He went through all the steps of how they would repair the bumper and it made me very comfortable leaving my car here. The receptionist are very welcoming and they actually care about your vehicle.As for the results, I couldn’t of asked for better. The paint matches absolutely perfect and it looks like nothing ever happened to it. Thank you very much Willams Auto Body and Paint! Will gladly return for future damages/repairs.
I wish I could give a 10-rating to these folks. They are that fantastic. John G. and the rest of the team at Williams Auto Body and Paint Collision Center took care of us like family. We were t-boned by a rental vehicle (Enterprise) and Enterprise Insurance refused to pay out appropriately for the claim. Not only did Williams Auto Body ADVOCATE for us...they completed the work THEY felt was appropriate regardless of whether they got paid from the insurance company that was giving them the shaft! I was so impressed. A+++++++++I wouldnt use anyone else in the future, and honestly, these guys were the ONLY painless part of my insurance claim. I was lucky to have them on my side! Jeremy and Chris Berg
Amazing work and customer service! I had my 2019 Camaro ZL1 in for some paint and plastic repair. The quality of the repair made it look like the damage never happened. Wayne kept me updated regularly on the progress, and the owner Jerome made sure I was well taken care of. I strongly recommend using their services, especially if you use USAA insurance and/or are military-affiliated.
I would not recommend Williams Auto Body & Paint due to their lack of communication, incomplete repair job, and timeliness of completing a job. They are more concerned with getting a good survey, which the owner, Jerome, even asked me to show him and his shop some grace in the survey when I went to pick up my vehicle. However, I will not lie about my experience just to give them a good survey. The only grace I will show is that Jerome did compensate me for three days of a rental vehicle and paid for my rental car after I had to return my car to them to complete the repairs, they failed to complete the first time. The body shop made numerous mistakes when repairing my vehicle and I’m disappointed that USAA would even recommend them as a preferred collision shop.I was t-boned on January 18 and my vehicle was towed to Williams on January 21. I had significant damage to the drivers side and front end of my vehicle and was told the repair and paint would take 4-6 weeks to complete. Jamie made sure to tell me how important the customer survey is at the end and that I would be updated weekly on my vehicle. I was not updated weekly on my vehicle and didnt even receive a formal estimate until February 19. On March 5, I went to pick up my vehicle only to realize the vehicle was NOT completed. They ordered the wrong rims and no one called to let us know there was an issue with the rims, there was a scratch on the drivers side windows tint, the drivers side door seal still had a hole in it, there was a chip on the drivers side door, the fender wasnt aligned, I was missing valve stem caps, and there were markings on the rocker panel. Jerome was out of the state and couldnt be contacted, per Jamie, so I had to take possession of my vehicle. I returned my vehicle on March 14 to have the additional repairs completed. On March 27, Jerome told me my vehicle was fixed and it wasnt-they didnt even order the drivers side door seal. I went back on March 29 to pick up my vehicle after it had been in the shop for nearly 60 days.
Very very happy with the service and results from Williams Auto Body. The State Farm rep there, Wayne, was fantastic to work with. He kept me in the loop consistently and would send pictures with progress updates. He was friendly, easy to work with and very responsive.When i picked my vehicle up, it looked better than the day I bought it. You would never be able to tell that there had been any damage, the interior was immaculate and they even detailed my engine. I hope I never need a body shop again, but if I do, I know where Im going.
I got some minor hood damage from hitting a trailer hitch and decided to go with Williams Body & Paint Collision Center (also recommended by USAA) since I have had bad experience with another auto collision shop in town. They did an excellent job replacing the hood and painting. Price was reasonable and they communicated with me every step of the way. Not to mention the car was detailed during delivery. Kudos to Williams Body & Paint Collision Center for their excellent customer service!!!
Initial estimate was low and I already accepted a settlement so I had to pay $350 out of pocket.. Estimate also didn’t include rear bumper even though it was clearly damaged. However, they were able to buff out most of the scratches. I asked them to then buff out some other scratches that weren’t part of the accident and they charged me $20. Great people, but really disappointed having to spend $370 out of pocket...
So my neighbor who had hail damage to his vehicle used a different body shop. He had to return his truck back to 3 times because of what they missed. Not Williams Body & Paint. Not only did they fix all of the hail damage to my vehicle, they completed it before schedule. They detailed my truck inside and out. My truck feels and looks brand new. I cant express how much of a relief that is. My vehicle was brand new and I was afraid it lost that new feeling after the hail damage. However, it looks as good as the first day I got my truck! They updated me throughout the process to let me know the status of my truck. Great job and great experience! Hopefully I never have body work again, but if I do I would return here! 10/10!
This shop did an amazing job on my car. JJ is great, kept me updated on whats going on making sure I would get my car on time. Thank you!
I was very impressed by the way this shop manages their business. I was kept up to date, with daily text messages from Shane. They all were so helpful when I had questions and they had my car done beautifully before the finish date. I will recommend Williams Body and paint to all my family and friends. Thank you!
A very professional group of people who will take care of you.
I have taken a few of my vehicles to Williams, and he has done an excellent job on them. Customer service, as well as keeping you informed of the progress of your vehicle is very important for the customers, and Williams Auto Body & Paint are second to none. Thank you for a job well done.
Friendly, professional, and beautiful work! My vehicle had been hit while parked in a lot. The person who did it did the right thing and told me. Williams B&PCC dealt directly with that persons insurance after I made the initial claim. I dropped off my vehicle and Enterprise Rent-a-Car picked me up there. When repairs to my vehicle were finished...one day BEFORE the estimated completion date...I was able to drop the rental off there and drive my vehicle away, and Williams B&PCC had it looking like Id just driven it off of the showroom floor.
If I could rate this shop 10-stars, I would. This is by far the most professional body shop Ive ever dealt with. They kept me updated on the status of the repairs through regular text messages and follow up phone calls. My truck looks like it did the day I bought it from the dealer, and they cleaned it both inside and out before returning it. They have a top notch staff with a military veteran owner. Take your vehicle to Williams Collision Center and you wont be disappointed!
This shop, and Mr. Williams, the owner care very much about the service and the customer satisfaction they are providing. Never before have I been called by the shop owner to make sure everything was all well. The work was done to perfection, and the 79 hours worth of necessary work to be done was done well before the 79 hour mark hit. These guys are very good and work in a timely, organized manor. These guys care, and know what they are doing, i very highly recommend them.
I would highly recommend this place to anyone. From small to minor car issues. I was rear ended and a significant amount of damage. They had my car done faster then I expected and kept me up to date the entire way. And even when I was calling and felt like I was being annoying everyone was very kind to me. Wayne was amazing and made sure I was happy. Danielle at the front desk was sweet as pie. As well as the rest of the staff. Highly impressed with them. I will continue to be a customer and recommend them to any and everyone.
Its been almost a week since I got my car back. I took my car to Brad for two different claims. Im not going to lie I was so nervous leaving my Mercedes, but I saw all the good reviews I figured I try it. Let me tell you my experience with the staff and Brad was beyond amazing. Brad went beyond and above to assure me my car would be back to new in no time. When I went to pic up my car I was super excited. He truly paid attention to detail and fixed every single thing that was wrong with the car. Even things I wasnt aware of. So thank you so much ! I recommend this place to anyone !
From the time I walked in, first talking with Danni at the front desk who holds that place down fabulously, I knew I was taking my vehicle to the right place. Tom kept me in the loop of what was going on with repairs the whole week (my ford explorer was in an accident). And the owner Jerome is always present and makes sure that everything is being done with superior detail. The work on my explorer was great!!! Not only would I refer my friends and family here, I already have! My family and I will be forever customers!
My Durango looks brand new again!!!
Very satisfied.Justin was taking care of my vehicle and they had a guy working on my vehicle over the weekend. Insurance said 12 days of repair, i got my vehicle back after a week. Lady at the front desk is very friendly, the mechanic was very polite. Life time warranty on hail damage repair as well. id give 10 out of 10 on them. you guys rock