Very professional. The front office clerk is very attentive. They will consistently call you with updates about your vehicle so you are never in question about the status of progress. Thank you for timeliness and care.Disclaimer: someone else was at fault. I will say their cost of labor is $$$. They don’t disclose how much time they actually worked on the vehicle. Maybe I’m being overly picky about it, but if I was doing this privately and paying for it I would want to know.

My truck was rear-ended in Buena Vista (about 2 hours away of CO Springs) and took out the rear bumper and trailer hitch. We were in the last two weeks of our two month trip to Buena Vista. Phil and Denise at Mike Maroones were absolutely great with working with my insurance company, getting the parts ordered, and squeezing us in to get the parts installed so we were only one day late than our scheduled departure time from the RV park. We appreciate their efforts and great service!

Hit a deer in July and did $14K damage to my new SUV. They and the insurance company werent even sure if they could get all of the needed parts due to the nationwide supply chain issues. Surprisingly, all the needed parts came in within about a month, got my car back and its perfect!! Thank you Mike Maroone Collision!!!

So before I begin the repair I went in for was great. It was about 550. With that being said I now have a hole in my sub woofer. They said they didnt go in the trunk. The repair was for the front bumper. So with that being said it most have been when they cleaned the interior. So there goes 500 on my subs. Talk about leaving a place Better then when you got there.

I just want to give a huge shout out and thank you to Erika (she does waxing/sanding detail work I believe). My insurance company and rental car company BOTH made errors regarding my rental car reservation and, as a result, I was left at the dealership trying to find a way home until it al got sorted out. Erika offered to drive me home and was super friendly and an absolute pleasure to talk with the entire way home. You dont see this often anymore and I really appreciate the kindness this team showed me this morning - Erika in particular! I hope her kindness is returned 10-fold.

OK I MUST get on here and give these guys/gals kudos. We went through quite a bit of trouble but they honestly did stick with me and my car until we got it right. Here are the obstacles they had to overcome to get this one right:1. COVID: It hit this shop kind of hard. Not saying any names but at one time they were working at 50% because of COVID illnesses.2. USAA made payments to different people. Because USAA is now using a different third party estimator, the adjustments the shop asked for went to me instead of the shop. And USAA forgot to pay me for the window replacement. More on USAA on their review.3. Because I have a newer model MAZDA, they had to order parts that werent readily available. They also had to match the proprietary Soul Red color on it.4. Because of COVID, everything was delayed.Finally, when I got the car back after a heavy hail repair, replacement and re-painting, my husband noticed a bit of orange peel on it. Also, the guys forgot to connect my back break lights. Whoopsie!HOWEVER, after I brought it to their attention. They immediately took the car back. It took another month to get it right but after all was said and done, they DID it. My car looks like new. That summer hail certainly did a number on my MAZDA here in Colorado (no surprise to those that are from here) but these guys really did everything to make sure I was happy. And I am. They really did their best and with this COVID situation, it has not been easy. Bottom line, I would take my car here again. Thank you, Mike Maroone guys and gals.

Wonderful staff

Jeff Richards was great from the moment I dropped my car off until I picked it up. His communications were timely, and his manners professional. And kudos to the mechanics who did the work. They far exceeded my expectations. Dennis LaBandt

Just got my Chevy Traverse fixed at Mike Maroone collision center. Excellent service. They said 3 days to be completed and they stuck to their word. Thank you.

Great customer service followed by awesome car care! They had given me an estimate on how long the repairs would take and even with a few set backs in parts, they were still able to complete the job ahead of schedule. My car looked new with a fresh car wash and they even replaced the battery in my key. I would highly recommend them for collision service to anyone I meet.

Desiree at the body shop was super helpful and got my estimate done so quickly. She was very help and I love this company. Cameron is also the best salesperson who I have ever met. He works at the Honda store. 💯💯

Great shop and the staff treated me very well. Highly recommend!

Talk about outstanding care and customer service, Desiree is the full definition of such a thing. The attention to detail and attentiveness was surely noticed and all times. I will Def recommend and specially refer Desiree to anyone who is looking for consistency when it comes to information and service with their car.

I just want to say thanks to all who worked on repairing my car. Deeply appreciate yalls dedication to your profession. I know it got pushed back some but not by much. Again thanks everyone.

Excellent service. My car was fixed beautifully. Good as new and clean inside and out. Everyone I dealt with was friendly helpful and professional. Highly recommended.

Customer service and body work were both exceptional! The estimator, Phil Cando deftly handled everything from intake to completion. I received progress updates often and was notified well in advance of completion date/time. It was truly a simple, easy, and pleasant experience! Thanks!

As like many people in the Colorado Springs area that had been affected by hail damage this past summer, I have a nearly brand new Camaro that took a beating in the hail. I had such a difficult time even getting an appointment before December or January at most of the other body shops in town (just to look at the car). I called Chris Card at Maroone and he was able to get me in to have a look. Shortly there after, we were able to get the car scheduled to be fixed. I picked up the car a week ago and it looks like new again! Maroone was able to get my car fixed and back to me months before any other shop in town would have even looked at it. Chris provides the best service I have ever had in dealing with body shops. He kept me informed along the way and delivered the car in perfect condition when he said he would (that is even after one of the replacement parts was on back order). Chris works harder for customers than anyone I have ever dealt with. Thanks Chris (and Maroone), for all your hard work!

I was so impressed by Mike Maroone Collision Center! They were quick yet didnt cut any corners. They did a great job communicating when my car would be done and it was returned to me restored perfectly!

Nick at Mike Maroone Collision did a great job of making me feel welcomed, his communication with updates was exactly what I was hoping for. I knew what was happening and when to expect my car to be finished. Ive already scheduled a return visit to replace a part of my car that was not included in my insurance claim. Thank you Nick!

They did a fantastic job, putting my Volkswagen Tiguan back together after I was hit from behind. Called me back and set up my repair work immediately after I finished the phone call with my insurance company. They handled all of the details.

I brought my car here so it could be fixed from wind/sand damage. From the moment I walked in I was greeted promptly and from there on I received superior customer service. The employees there were very informative letting me know every step of the process. They provided me with a rental car, and kept me updated all along the way. The General Manager, Rick also took the time to speak to me and made sure I had a great experience. When I got the phone call saying my car was done and I drove there to get it, I was so impressed. Not only did they do an excellent job on the body and paint, they went above and beyond and fixed my broken grill, as well as detailed the interior of my car. I would recommend Mike Maroone Collison to everyone. They are awesome. Best experience I have had.

Thank you for your professionalism and consideration as I was insistent and Impatient!! I completely and truthfully recommend this shop for all work performed on my vehicle and friends!

Great service and team !Very professional and super communication.Truck was returned better than pre-hail condition!It was clean inside and out.

Recently had my 2018 Silverado in for hail repair. All work was completed earlier than expected and the truck looks brand new again. The entire process was explained to me when dropping the truck off and I was kept updated on all repairs. I trust them with any of my repair needs. Thanks again!

USAA STARS FACILITYI’ve been taking my CRV to Mike Maroone Honda for years, and recently had more body damage done than they were able to handle at MMH. Instead they sent me to the Collision Center. If you are a USAA member this is the shop for you! Super friendly and fast service, nearly constant updates from both the collision center and my USAA representative. All that fun paperwork and payout drama was taken care of in the app with minimal headache. Thank you to everyone at Mike Maroone Honda and Collision Center, I appreciate you!

Just paid $2000 to get my car out. When I left it there, gas and new battery. When I come to get my car, dead battery (they let us drive off the lot) and we broke down in the middle of the road. Had to get rescued from the road (thank God).Called in the next day to ask if they’d be able to help (recharge, replace, or even a refund), I was brushed off and told I’d had my car with them for too long. I inquired about why they didn’t bother to turn on my car even ONCE just because he didn’t charge me storage...AND on top or that, they’re unwilling to even fix the battery they let die while in their possession.Not to mention we almost got rear-ended from breaking down in the middle of the street.This place is not worth your business, they (like many company’s) DO NOT take care of their people. Definitely will not take care of your car!And they over charge.

I recently took my Acura TL in for front bumper repair and received excellent service. The staff was very helpful in explaining every detail of the process. I received updates on my repairs and my vehicle was returned to me as promised and on time. I would recommend Mike Maroone collision center to anyone looking for quality collision repair.

The folks at Mike Maroone Collision Center were great to work with and my vehicle looks and runs amazing! Thanks to Desiree, James and the entire team during this process - thanks again! Ron👍

They did a great job on my car. They guarantee their work and the work has a lifetime warranty (as long as I own the car)! Highly recommended!

Professional, courteous, thorough, efficient; additional assistance on follow-up questions too.

These guys did a great job!! Paint matched my hood on my f150 after it started peeling. Quick turn around and they made me feel like family. Thank you Rick Lujan and the team!!

I was amazed at the service I received here, the customer service was excellent and my vehicle was completed when I was told it would be. Great Job to everybody! Thank you and I will recommend Mike maroone collision south to all my friends and family.

Had my vehicle worked on today. When I returned to pick it up. The mechanic was nice enough to leave foot drag marks as he got in and out as well as on my door. Disappointed.

Just had a great experience. In the midst of how busy they are with all the hail stuff. Crystal was great every time we interacted.

Phil and the team were beyond exceptional with our Tahoe repair. We could not be happier with time it took, the service we were given, or the repair craftsmanship. A+ job, and a highly recommended place.

At first the calls were answered first time. Then it started going to voicemail. There was no receptionist. Calls were not returned in a timely manner. All damage was not identified the first time.

I bought a brand new VW and after only 8 days it got hit with the last hailstorm. Al Serra and more specifically John have been great! They made it a smooth process and my car is dent free, so Im very happy with the service.

About 7 weeks ago i hit a pothole that ended up removing my entire front passenger wheel. When i was looking around for shops mike marooned collision shop told me they would have my car ready within 2 weeks. Two weeks went by and i called to see if my car would be ready. It was not. They told me to give them two more weeks. Once those 2 weeks passed i called again and i was told that they would have it done for sure by the end of the month which meant 2 more weeks. After those two weeks i called and they answered but told me someone would call me back. No one called me back. So i had to go in to the shop. My car still wasn’t ready. When i went in they told me that they were just finishing lining it up and doing a test drive. They told me that it would 100% be ready the next day. I called the next day and they told me that they forgot to order a part and the car wouldn’t align properly. That was on a Friday. That Friday they told me that they would have my car ready by Tuesday which meant another 5 days. Now it’s tuesday and i called. I was told that they were busy and someone would call me back. After 4 hours i called, no one answered. No call back and i have no idea when i will be getting my car back. I went with this shop because they told me i would get my car within 2 weeks. Not the case. This place use to be a lot better when it was al serra. I was talking to a salesman about a pickup there but i will never do any business with this location ever again. Not even an oil change.

I took my Range Rover Evoque to Mike Maroone Collision Center for body damage to the rear after I backed into a stone column. They did a terrific job. Crystle, the estimator kept me informed all through the process and handled the claim with the insurance company competently. The car looks like new. They were knowledgeable and efficient with talented employees. I highly recommend Mike Maroone Collision Center

Everyone here is so friendly and nice, and they did a wonderful job on my body work!!! On top of that, they detailed the interior of my vehicle, which was am incredibly thoughtful touch! I will gladly bring any future body work to them!!!!

Great job!

Good body shop. Chris Card took good care of my vehicle.

Wonderful job and excellent employees

Always treated well, easy to communicate with and good job.

They told me 7 to 10 business days and thy came through. They did a great job and were friendly. I called almost everyday checking on my car like a parent checking on their sick child lol. The even offered to restore the headlight that wasnt damaged from the accident. Thank you guys! Thank you Lisa!

My wife and i took our 2016 Ford Taurus for hail damage and were externally pleased with the work! Already sent him another new customer, Painted my sons truck as well.

Really great quality work and great staff!

As a former employee within this body shop, i recommended this shop to a friend. Since There used to be quality control etc, i thought it would be the right choice to help out a friend. My own personal vehicle needed a rear bumper fixed so i scheduled an estimate as well. I ended up never getting a phone call in regards to the repair, and my friend ended up without his own car (although being in a payed rental) for over a period of 2 weeks. The first time the vehicle got inspected for pickup by my friend, it was obvious the car was never inspected for delivery. There where at least 4 issues that where unacceptable (knowing that this car was ONLY 2 months old and bought BRAND NEW as 1st owner!). Today (1-25-2016) i inspected the paint myself and can honestly say that its a joke! The color doesnt even come close, and the metal flakes within that paint are almost non existent! We both filed a complaint with USAA, and this will be the last time i will consider, and or refer to the AL Serra Bodyshop, Nick Manyick, and Lisa Percival!). Signed: Claudio Nicoli!

I brought my brand new 2016 Corvette to Al Sierra body shopNick the manager did a terrible jobMy Corvette had rock chips below the doorsThey repainted my car three times it was $95,000 CorvetteWas night race blueThey repainted the bottom of the doors jam the difference was like night and day in the paint colorsEvery time I picked it up it was different they told me that it was the best paint job they ever didThis shop is completely disorganized and poorly runThe owner did not even care he told me there was nothing else he was going to do I filed with the Better Business Bureau and ChevroletNothing was ever done to make me happyMy heart was broken I loved my Corvette so very much until these people ruined itI went up there on several occasions it was sitting outside with the doors off and uncovered left the elementsThe body shop employees were standing around my car smoking cigarettesWhen I picked up my car there was dirt all in the cracks on the seats the carpet was filthy the interior of the car was completely dirtyI thought with these people for a month then I just went and traded that Corvette for Mercedes-BenzThis was my second Corvette I was the oil Chevrolet ownerAl Sierra Chevrolet has broken my heartPlease no one ever use this body shop ever

Top quality.service & courteous staff!

Rick and his team at Mike Maroone Collision took great care of my 2018 Tundra after the hail storm, got it back in short turn around time and looks good as new.

Ask for rick or nick they will take care of you

Excellent work for an excellent price!!! Thanks guys!

I get the run around for departments every time I call. They finally got me in touch with someone to get my hail damage repaired.

Rick and Nick are amazing

Excellent work.

Thus place is great

Rude, unresponsive.