user
Superior Transmission
201 Inman St W, Cleveland, TN 37311, United States
Appearance
Superior Transmission
Comments
Al
Review №1

Had hesitation during acceleration, dealers said needed a new transmission ($3600.00). We took it here for a second opinion. They couldn’t find anything wrong with the transmission but did recommend checking the throttle body ($200.00). Big cost difference!! Got it replaced and have had no further problems. Very nice to find an honest company to have confidence in. I would and have recommended these guys time and time again.Great job guys, thank you.

Ti
Review №2

The people at Superior Transmission are amazing people! They were professional, polite, upfront and honest! After another place had completely messed up my car, Phil and his crew were able to fix the issue so fast! They did an amazing job and I am thankful they were willing and able to help me out!

An
Review №3

Dropped off my BMW X5 to have the transmission rebuild. Great service I believe I talked to Phill about it and he was knowledgeable and polite. Not once did he talk to me like I was stupid or talked down to me when asking certain questions. They were time efficient and their warranty that they offered was the best 1 I heard of since I moved to Tennessee. Its been very difficult to find a place to work on this vehicle that I can trust. Even though Im about an 1hr & 30min away from them, it was worth the drive. I will definitely recommend and use them again if needed.

To
Review №4

I highly recommend Superior Transmission to anyone. I had them remove a new burnt up transmission from Monster Transmission (had probably less than 500 miles on it) and install a new one they sent to replace it. If I had it all to do over again I would have just had Superior Transmission build me a new one. My vehicle did have to sit in the way while they waited on Monsters slow process of sending me the replacement. Once Superior Transmission finally did receive the new replacement the installation was super fast and everything has been great so far. Only thing I am afraid of now is this transmission from Monster! If you are looking for a new transmission please take my advice and stay away from Monster Transmission! Put your trust into the local shops and I can promise you that you will get way better customer service. Give Superior Transmission a call!

Cl
Review №5

Phil and his staff are the best. I could not recommend Superior more highly. They are going to do their best to get you back on the road as quickly as possible. It can be hard to trust mechanics, however, you can trust that Phil and his people will never look to gouge you. They are honest and helpful people that know their reputation is more important than any one transaction. If there is an inexpensive fix, theyll do it. If you need transmission work, go to Superior.

Jo
Review №6

They are very friendly and professional. I would recommend them to anyone.

Ry
Review №7

Quality service and great people!

De
Review №8

Very good staff, very reasonable

Ti
Review №9

I cannot say enough about Phil and his whole team. No one ever wants transmission trouble because you know its usually going to be expensive. But how do you put a price on the thing that gets you or your husband back and forth to work every day or gets your grandbabies to school on time? You cant. Phil was highly recommended to us and I can see why. He was amazing to work with from beginning to end. Both of the ladies that helped us at the front desk were so kind and sweet as well. Not only did Phil rebuild the transmission on my Buick, but he gave me a 2 year 24,000 mile warranty AND actually had my car washed, vacuumed and tires shining when we came to pick it up! They not only did what needed to be done, but did what they didnt have to and went the extra mile. In this day and age, a lot of people do the bare minimum and how nice it was to see someone go above and beyond. My car now runs like it did when it was brand new. They were knowledgeable, kind, helpful and AWESOME through this whole process and I couldnt imagine taking my car anywhere else.

Wh
Review №10

They were so helpful with anything I needed.

Da
Review №11

I havent used their service yet but the gentleman spent ample time with me on the phone discussing my transmission problems.

de
Review №12

I cant recommend this place more! Phil and his staff are SUPERIOR! They not only repaired my daughters car, they dealt with the warranty company as well. If youve ever dealt with that, you know how meaningful it is to be spared that run-around. This is made even more important since the car is a HYBRID! There are very few places that will even touch one. His staff are very knowledgeable and kept us updated on the progress. When you need multiple parts from multiple countries, this is important. Thanks SUPERIOR TRANSMISSION! MY daughter is smiling as she drives.

Ri
Review №13

Had my truck evaluated today. It turns out there was nothing wrong with my transmission. The noise I heard was my broken tailpipe. I cant say enough about the great service at Superior. I give them my highest recommendation. Thanks so much!

Br
Review №14

Amazing service and staff. Id always go back to them.

Em
Review №15

We had an excellent experience dealing with Phil. He and his staff were very knowledgeable and took time to explain what our car needed. Their prices were very reasonable too. We would certainly use them again!

Aa
Review №16

This is the best transmission shop around. Honest work and fair pricing. Phil really takes care of his customers. I would recommend this shop to anyone in need of any transmission work.

Ch
Review №17

Excellent, honest service. They were quick, used good communication, and seemed to genuinely care about their customers. The transmission work included a solid two year warranty.

As
Review №18

Amazing people and they done great work I will take all my business there

Er
Review №19

Helped me out immediately when I was in a very bad situation and very far from home. A review does not go high enough on the star rating for this place they are the best

Ri
Review №20

Was looking for a good transmission shop in Cleveland. Found it at Superior! Phil and the team are honest and do outstanding work. They took great care of Rhonda, my 1966 Plymouth Fury III convertible. Im sold on Superior and will use them exclusively going forward.

El
Review №21

Very professional people. They do good work. I have taken 4 vehicles to them and I have never regretted it.

Mi
Review №22

An expensive repair since the automatic transmission on our 2011 Ford Excape demolished itself. Photos showed a real mess with broken parts everywhere. We were given a reasonable quote which was adhered to and the transmission has performed great in the month that followed. Great work and we were always kept informed. Thanks for getting us back on the road.

Ap
Review №23

The staff at Superior Transmission was wonderful. The service was amazing. The owner took his time to explain exactly what was wrong and what they were going to do. All the work was completed on time and quote was extremely fair. We have had our transmission fixed on two different vehicles and have had no issues. Thank you for your honestly and competitive price. Thank you for following up to ensure my daughters car was running well. It meant the world to us. A.Hurst, Chatsworth Georgia.

Ri
Review №24

One of the best repair shops Ive ever used! I would highly recommend them for any transmission work you need done. They are honest and reliable and stand behind their work. I will never go anywhere else for transmission repairs. Thank you Superior for all your help getting our vehicle back on the road.

Ka
Review №25

I have never felt confident taking taking my vehicles anywhere for any kind of work yet these guys are truly awesome. My truck finally drives as it should and the follow up is thorough. Quality work and warranty as well, just a great, helpful team to work with.

ha
Review №26

It has been several weeks since Phil fixed my Honda accord and it has not leaked a drop. Originally a Honda dealer said it was leaking from the front transmission seal and it would cost $2200 dollars to fix.Took car to Superior Transmission and Phil found axle seal leaking and said he was confident that would fix leak. And the cost was $230, a big difference from $2200 Honda wanted. If you have a transmission problem, you need to have Phil and the folks at Superior Transmission look at it they are fast friendly and best of all they do a great job.

Ch
Review №27

Superior Transmission is the only place I’ll go from here on out for any transmission needs. They were incredibly friendly and communicated during every step of the repair.I was thoroughly impressed when the owner came and spoke to me personally about the repairs and the issues I’d had at other shops. He also test drives each car they repair to ensure it’s up to his standards.The front desk/billing staff were awesome as well. My entire experience there was so positive. I couldn’t recommend this place more.

Ju
Review №28

Had to have transmission repaired recently. Staff was helpful and the tech that worked on my car was friendly and not only explained but also showed me the work he had done to my vehicle. The work wasnt cheap but transmissions usually arent and it came with a very good warranty which means they stand by their work. Highly recommend.

Al
Review №29

If you have transmission issues this is where you need to take your vehicle, these are honest hardworking individuals who will treat you right. Not only did they fix my car in a timely manner but they answered a prayer in a way that I never expected it to be answered. They have my business and referrals for life. Thank you Superior for the work that you do.

Ga
Review №30

I had to get my transmission rebuilt. Superior had fixed it a couple of years earlier right before I bought my vehicle. The transmission had a 2 year/24,000 mile warranty which I was 1200 miles over when it went out. Regardless, it was over warranty. They gave me a break on the price for having to fix it again. They walked me through the entire place explaining the process and how they do what they do. Heres hoping for a much longer lasting transmission!

Bo
Review №31

I am sitting in there a waiting room right now. This is my second experience using them. I am getting the same wonderful service as last time. Honest pricing, and they are going out of their way to be helpful.

Ch
Review №32

An automatic transmission repair service that was willing to repair our manual transmission for us. Friendly and honest, everything was explained in detail and we were treated quite nicely. The parts used were what I wanted and not what the others insisted on using. Service was fast and the price was better than what the others wanted for cheaper parts. Theyve been in business for 27 years, I believe that they said. The wife runs the front desk and if we ever need trainsmisson repair again, we wont even look elsewhere. (I did my research).

ro
Review №33

Ive had two vehicles worked on here. They do an excellent job, very professional and discuss with you in detail what repairs need to be made beforehand. Ill definitely come back.

Kr
Review №34

This is the best transmission shop. My car is shifting great! They go out if their way to help you and are very friendly. I will recommend them to my friends.

mo
Review №35

They always go above and beyond. This is where I have brought my vehicles for nine years. They have always diagnosed the problem correctly, explained exactly what is going on with my vehicle, and fixed it at a great price. I have never had any problems at all! I highly recommend them!!

Ir
Review №36

Good work from an honest mechanic. He let me know beforehand exactly what the cost would be.

RH
Review №37

Did a great job on my truck I recommend Phil & his company for anyone who needs quality honest work

Ki
Review №38

Our car died 600 miles from home. The Superior Trans team sent a tow truck, prioritized and repaired our car, and returned it to us all within six hours. The price was fair and the service beyond our expectations. Obviously customer service is just as important as the repair.

Ke
Review №39

Did a rebuild on a 4l60e, works great, 2 year warranty on the whole thing. Fast and honest.

De
Review №40

I had to take my car in for transmission work and ended up not getting the repair because it was too expensive (entire transmission had to be rebuilt).They didnt charge me a dime for looking into it and let me keep my car there while I worked on finding a buyer. Really grateful for that.

Br
Review №41

Excellent transmission shop I would recommend this job to anyone who has issues with their transmissions very knowledgeable mechanics.

Jo
Review №42

Professional and honest. Quality work.

Be
Review №43

They went above and beyond for a great price!! Highly recommend these guys!!

To
Review №44

Most overpriced transmission shop in town, No customer service.

To
Review №45

Very fair and honest repair shop!

Ja
Review №46

A few years ago I have a VW Jetta with a shifting problem. I went to some import place on North Lee highway and they wanted to charge me $1200 to test and fix the problem. I went to Superior Transmission and I only paid $150 and all that needed to be fix was a speed sensor. Love this place.

Do
Review №47

Excellent service, fair prices

Ja
Review №48

Took a part to them on a Monday to have them look it over. It took them 4 days to come back with a quote just took look at it and it was WAY over priced. I told them not to look at iton a Friday at 3pm, that id come by and get it. Went by there that Monday and they had taken it all apart basically so I would have to pay something. I had to pay $160 plus tax because of THERE mistake! REDICULOUS!!!! They said it all looked good, but how do you trust someone who just ripped your ass. I will never be back, and I hope you steer clear of this place also. If you can trust them with a part already out of your car how can you trust them with something you cant see? There level of integrity is 0.

Ja
Review №49

Helpful, friendly, fair and honest! Highly recommend!

ni
Review №50

Highly recommend !! Great Honest people ..

Mi
Review №51

They seriously helped us out. My hybrid had some real problems. It took some hard work to fix it. They handled the warranty for me and even kept my part of the bill low since it took a while to get it working again. Thanks!

Je
Review №52

Very honest and helpful.

Ma
Review №53

Did a great job on my transmission

Ja
Review №54

Acted like they didnt want busness

Ki
Review №55

Took care of my problem very fast and communicated with me well

Information
25 Photos
55 Comments
4.7 Rating
  • Address:201 Inman St W, Cleveland, TN 37311, United States
  • Site:https://clevelandtransmissionrebuilding.com/
  • Phone:+1 423-453-3289
Categories
  • Auto repair shop
  • Transmission shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations