Jonathan helped us with the design of our X7. It was a great experience and he was very patient with us as my wife and I are both designers. Upon taking delivery Emily greeted us outside and Eric explained the paper work to close the deal making it very easy for us to understand everything. Susan knows everything about the cars and went through and gave us a class on what the X7 can do and complimented the look of our car. I would highly recommend anyone to purchase a car from the BMW Store. They dont make you feel important, they know you are important to their business and treat you that way. Kudos to the BMW team and all their hard work.

I have been working with BMW Store since 2014 and they have never once faltered on providing exceptional service - in fact they have clearly strived to improve their processes to make client experience even better over they years. I trust them to do the right thing for their clients and I trust their input more than anyone else in the industry. I recommend working with Matt C for Service.

The BMW STORE IN CINCINNATI IS THE BEST I FAITHFULLY DRIVE FROM SNELLVILLE GA FOR REPAIRS. ITS ALWAYS EXCELLENT SERVICE FOR ME AND MY BABY(my car😹) Thanks Joe and the entire BMW STORE TEAM IN CINCINNATI OH.

I have been very pleased with the Staff at the BMW Store.Nick has been a professional salesman and courteous towards my wife and I.He is knowledgeable about the products he is selling and has delivered the information that has been inquired about and a bit more details so that I understood the differences in the series or the models within a series line / year.I know every company / sales representative wants to make a sale, but Nick did not come across as high pressure sales and allowed his knowledge and your products to speak for themselves.The BMW Store should be very proud of him on how he delivered your product with excellence and represented your company.I am sure I will return as a customer in the future.Matt

The BMW Store made my dream come true. I bought my 2019 330i Xdrive M Sport Package from them and Matthew Swartz helped through the entire process. I did all the documentation over email from North Carolina and only went to the showroom to collect the car. Its been 6 months and I have been to several other BMW showrooms since then but trust me this is the best I have come across. They have a huge variety and undoubtedly the best collection of merchandise if one is interested.I shall always have a soft corner for this place as I collected my first luxury car from them.

Matt Carelock has been my service advisor for the last few years. He is conscientious and communicative. When my car developed an air conditioning problem, he and the technician met with me to discuss the symptoms. Later that same day I received a video of the inspection that revealed the cause of the problem. I called and authorized the repair. The part had to be shipped from Germany and the estimated time was three weeks. With the current state of almost everything being dysfunctional, I prepared for a longer wait. A little over a week later I received a message from Matt that the car was repaired and ready for pickup. When I arrived, a representative immediately greeted me. The car was right outside, washed and cleaned and ready to go. The job has a two-year parts and labor warranty. Superb.

As former Lexus customer and now a BMW owner, the Cincinnati BMW Store has a very poor arrangement for customers who are waiting for their car to be serviced. Sitting out in an open customer service area with virtually no privacy or ability to plug in electronic devices is not what I expected. All Lexus customer waiting areas are significantly nicer. I would expect the same from BMW. The BMW store in Louisville is much nicer. The Cincinnati BMW Store in general needs a significant upgrade.Service so far has been okay.

Bought my new used car here with a trade in. It was a great experience. They gave me a good deal on my beater BMW trade in. Nick Norman helped me find my new car from the pick of the litter and then Jemar Dubose helped me finalize my financing. They gave me a good APR. Both went above and beyond making sure I was happy. Even put a bow on the top of my new car for the experience. I can get my car washed for free there 3 days a week. This is my 12th car purchase and by far the easiest.

This was my first service visit to BMW as I am an owner for only 1 year. Kendra made scheduling the service visit easy and actually fun to do online. Matt was so welcoming and showed me around the waiting area. Everything was completed on time including a carwash and interior vacuum. I enjoyed the video of my car from the service tech. His comments about the car condition were very useful. Overall the best car service visit I have ever had in decades of driving.

Nick was very professional and easy to deal with. The purchase process was quick. Thanks

Nick Norman made it easy to trade in my old car and purchase the new car. It was simple, quick and easy and it was also at a fair price. My new car is a Certified BMW and there was no hesitancy to ensure that all of the minor issues were quickly and fully repaired.This is what trading in a car and getting a new car experience should always be.Nice job and thanks

Could not have been an easier or more comfortable car buying experience, from the sales person to the finance person.

Went in to service my 2016 X5 last Tuesday, and let me just say the facility was AMAZING & the service staff was REALLY FRIENDLY!!! heck, even the bathroom was SUPER CLEAN!!! I went in for my brake light being on and it turned out I needed front brakes & rotors. My only issue is I am out of factory warranty because my vehicle is a 2016 but I only have 31k miles so I cannot be upset about this. My only issue is the price for everything ($600), but with the warranty for the parts and excellent service I totally understand! Thank you to Matt and the other service technicians!!! This is a 4.8 star review, again the only issue is the price because Im kinda cheap!!! lol :-)

Went into The BMW Store knowing what I wanted and they had it. Car was clean and ready for a test drive right away. Dealership gave me a good price and handled the one minor issue I had with the purchase instantly. Best car buying experience Ive ever had, and Im an old guy so Ive had a few. If youre looking for a good BMW The BMW Store is the only place to go.

My mother and I bought X3 last week. Timothy Morrison is our sales consultant. He has rich professional knowledge and enthusiastic attitude. We are very satisfied with this shopping experience.

Impressed is an understatement! Emily Blose created an absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique consultative feel that leaves you knowing you made an excellent decision. Eric in finance was also an amazing resource and made sure I understood all my options (the most seamless finance experience I’ve experienced to date). Susan was informative and intuitive and addressed every concern. I couldn’t be happier with my experience and decision. I truly feel as though The BMW Store is a family. Louis Velazquez made I was connected to a fabulous team of people.

I visited this BMW store back in June, and I had an unpleasant experience. Amy was the rudest sales person I’ve ever met. I was interested in leasing a 3 series and wanted to test drive whatever was available. Amy literally said something like “if you are only considering leasing this car, we don’t need to waste our time on test drive.” Well, I can afford the car, but I’m not stupid. She also asked many personal questions which made me extremely uncomfortable. Definitely not buying from them.

I have always been very happy with the BMW store. From the purchase of my car a number of years ago to the service they have provided through the years, I feel it is a top-notch, professional, above-board experience at every level.Matt Carelock is my service advisor and he is always available and responsive to whatever my needs are with my car. I love that they will come pick up your car, leave you a loaner, and bring your car back when it is ready.I also really thought it was an outstanding idea to provide a video this time, narrated by the mechanic, which provided an overview of my car, under the hood and underneath the car itself. The mechanic pointed out all the areas of the car that were in good shape, and also what needed to be repaired. It was a good education for me and also gave me confidence that they were doing only what needed to be done. A+

I have always appreciated their sales and service approach. Sales people are well informed and help you find the right vehicle. Service personnel take the time to explain issues. I would highly recommend BMW Store.

Mobile Service Review:I had a recall on my passenger airbag in my BMW. I havent had to work with BMW before since I have owned this car, so I wasnt sure what to expect. I spoke with a nice lady at the Cincinnati store last week where they set me up for an in shop appointment. I received a call the next day offering for them to come and fix it at my home instead so that I wouldnt have to make the drive. I was so thankful for that offer! Ray- the mobile worker arrived at my home today and was so friendly! It only took him 10 minutes to replace my airbag and he was so informational about my car. Extremely friendly and willing to answer my questions if I had them. Thank you BMW and thank you Ray! Based off a first impression with BMW services, you really shined! Ill definitely use more services in the future.

This was one of the best car buying experience I have ever had. John was fantastic to work with and they made the buying process as easy as possible.The BMW Store picked up a customer for life.

Ive been a customer of The BMW store for over 20 years now. I stay a customer because the service is great and everyone Ive ever encountered there has been so nice and accommodating and trustworthy. If they tell me a repair is needed, I can trust that it really is...I highly recommend!

Overall, the experience with Mat and the BMW Store was very good. The only downside was that used cars are in such demand that selections were very limited. However, we got a fun little 430i convertible thats been fun to drive.

Everyone is professional. Jeremy is my service advisor and he is very helpful. Service center is always clean. Highly recommend!

Emily and Ric were great to deal with. Susan was a real Genius showing me all the intricacies of the car. Already planning on buying again from them. Thank you.

Very easy transaction. My sales rep, Tim Morrison, is very knowledgeable and professional. Highly recommend the BMW Store!

Awesome. John had the perfect car in minutes. Car was used but looked like new and drove like a dream. Bought it in minutes (did not expect to buy that night). Team stayed late so we could drive home.

Mat Swartz made buying my 2020 BMW X3 a great experience. Mat is very knowledgeable about BMWs, he is courteous and he showed me everything my new vehicle can do. I highly recommend Mat.

Unfortunately, I had to have my brand new M2 towed to BMW due to a rock hitting my radiator. UGH!! I received a thorough inspection via video which was very helpful. They worked with me through the insurance process and completed the repairs to my satisfaction.

Worked with Jonathan Kumar on my custom purchase- he was great! Recommend!

Matt Carelock was professional, courteous and accommodating. Excellent service!

Note: Review is for service, not sales. Had to go in for a flat tire yesterday. Thankfully they had a replacement in stock (far from guaranteed for the 21” size needed). Got me in right away, work was done well, and pretty competitively priced. Nice waiting area too. Will definitely keep using them for service.

Finally got my dream car! I’m in loving with X7! Dealer Paul did a excellent job. Thank you so much!

Always great service and a comfortable waiting area. Appreciate being able to schedule service online.

BE AWARE OF THIS DEALER SCAMS TO DECEIVE THE CUSTOMERS INTO PURCHASING MAINTENANCE PKGE WITH BUYING A NEW BMW.I purchased a BMW X5 about 2 years ago from this dealer.The dealers finance person showed me a maintenance plan that covers scheduled maintenance repairs and how much money I can save, but he hid the facts that scheduled repairs are only done if for example brakes are worn to dangerous measurements. The schedule is only a smoke mirror to sell you the maintenance scam pkgs at hefty price.The maintenance plan does not really cover any recommend maintenance, they are only done at very minimal dangerous specsDO NOT BUY THE MAINTENANCE PKG OR TRUST THIS SCAMING DEALER FOR ANY PURCHASES.

The BMW store Cincinnati was amazing!!! I had the pleasure of meeting with Tim Morrison who were very helpful, and did the great job. I did most of the leg work remotely over phone which included email and phone calls. Tim searched for and made the exact car I wanted at a great price. also made sure to show me all the ins and outs of my car before driving off the lot. He even contacted me a few times to see how things were going and if I had any questions. I had an overall great experience at The BMW store Cincinnati.Top notch quality and professionalism. I couldnt have had a better experience. Highly recommend this location. 5 out of 5 stars for sure!!

The staff is always professional and answers my questions regarding the condition status of my car. The communication updates while my car was being serviced was very helpful for coordinating the logistics of my busy work day. Matt Carelock is an excellent Service Mgr that ensures his customers are well cared for and the service meets their needs.

The dealership lives up to everything you would expect from a BMW product - our Client Advisor Emily Blose was outstanding throughout the entire process. We ordered a new vehicle and she rocked the order process, kept us informed of status (on time based on their estimate) and has been extremely helpful from our vehicle delivery and even after. Cant say enough good things about out overall experience.

We will never buy from another dealer! The BMW Store has always had exceptional customer service. We go to Nick for our purchases and have never been disappointed. If you want to buy a car from an honest and laid back person, go to Nick! Most recently we had Joe as our Service Advisor. Amazing! Lifelong customers.

Great service from beginning to end. The staff is always accommodating & easy going.

Best experience I’ve had buying a car. Great staff, Tim M at Cincinnati dealership on Stewart Road was wonderful. No pressure, very knowledgeable. Thank you, Tim. I love my new BMW X4!

Update: After speaking with BMW staff regarding the situation below, they were very apologetic and wanted to fix the situation. I ended up purchasing a vehicle from this dealership and had a really great experience. The salesman I worked with was extremely patient and personable. After this experience I would recommend this dealership to those interested in purchasing.Unfortunately I was unable to experience the great customer service everyone else has raved about in these reviews. My husband and I arrived and walked past several sales associate’s offices and not one asked us if we needed help. We assumed we should go to the main desk for assistance. There was an older lady standing at the desk that walked right past us and looked out the window, turned around and saw us again, and still said nothing to us. As we were walking out the door to leave (since no one acknowledged our presence) we passed another desk where a sales associate sat and again he said nothing to us. Finally, a sales associate was walking back in the building and he said hello and asked had we been helped. We explained to him that no one acknowledged us and we left since it did not seem like our business was wanted. Based on the poor customer service we received, I would not recommend this dealership. However, we received EXCELLENT customer service at BMW of Cincinnati North.

Took X3 to the BMW Store yesterday for an oil change. Joe Gettler was my service advisor, and he’s always been Great to work with and always is a pleasure to work with. Service department sent me a video showing me the things that will need attention soon, which is so informative.I’ve been going to the BMW Store for years and every one there is very nice and helpful. Joe Gettler is the best, he never pressures you. Would definitely recommend!

I give Mat 5 STARS, he was authentic and knowledgeable. Overall a great person to deal with as well as the entire staff

Excellent service! Rodney Steadman kept me in the loop about a problem with my trunk lock, and everytime I need something done, he always makes sure Im happy with the service.

Well, where do I start? it’s been a month, HAPPY ANNIVERSARY to me……that MY CAR HAS BEEN IN THE SHOP with no firm date of resolution. For what you might ask? Well I don’t know, and neither does BMW. I bought a 2019 X6 May 2020 and before I even had the luxury of making my first car payment it was already in the shop, twice, for shutting off while I was driving, in mid route, how scary. I received the car back within the week and they reassured me “the car was fixed” I took it back and within the 25 mins it took me to get home, IT CUT OFF AGAIN. I had another situation where it was in the shop, the car was running oddly louder than normal in the engine area. Took it in because the trunk rattles, all this within less than 30 days, SERIOUSLY?? I would think a premium vehicle like BMW should run, they fixed it, but I brought it back again because a hose of some sort wasn’t plugged in correctly. Now 2021 here we are AGAIN, car in the shop going on 30 days this week and BMW has no idea what’s wrong with there PREMIUM LUXURY, well over $50,000 vehicle. Get a BMW they say, it will be fun they say. This is my FIRST BMW and I am NOT feeling the PREMIUM LUXURY experience that I thought I would have. It was between THIS or a Mercedes GLC coupe, I should have went with Mercedes. I’m starting to have some doubts, I wonder if this is a Friday lemon model? I paid premium dollar for this car and for sure have a premium car payment, YET, I’m not getting that “premium car experience.”What resolution could BMW provide to get its, first time buyer back to that “SHEER DRIVING PLEASURE” they claim to have? Im just feeling defeated at this point and this “premium” car, at best is just average.

Jonathan Kumar was excellent to work with! Extremely knowledgeable about the platform and car. He showed me all the unique features of the car and how to use all of the electronics. Very happy with my purchase!

Jeremy of BMW Store did a great job helping me with my car service. Thank you very much, Jeremy.

Nick was great to work with. It all went smooth and everything promised was delivered as promised. I was in and out. Everything was explained in detail. Papers signed and out the door with my BMW I3, my first electric car.Great place to do business, will by again from the BMW store

Everything was thoroughly checked. Very professional. Feel assured my vehicle is in top operating condition. Courteous and friendly.

The best auto buying experience in my life. Everyone was super nice and helpful and my Sales Advisor, Mat Schultz was amazing. Very informative and never pushy. I love my new X3. Thanks Lisa for the referral.

My service rep is Joe Gettler, who is the coolest dude you’ll ever meet, and the best mechanic in Beemer heaven is Jake!!!I had a problem with my GT from the time of purchase back in Southern California. There was a fluttering sound that the engine made, which I thought was a bit strange. I’ve been to numerous BMW dealerships all over North America, including Hawai’i. But after asking three different dealerships about my concern, which they all said, “nothing is wrong.” I gave up asking.This repair was for my rear differential and a coolant flush. When I received my vehicle, I noticed something different. That fluttering sound was gone!!! I can’t tell you how happy I was!!! I was fortunate to meet the mechanic working on my vehicle and I could tell he was the type of person who will go to the ends of the earth to make things right!!! One week later and still no fluttering sound. Thank you so much Jake for taking care of my vehicle!!!I will definitely return to this dealership for all my future repairs, no matter where I am in North America❣️

Awesome service. Needed a Pre Purchase Inspection done for a Bmw M I was buying and they did a amazing job. Being out of state I needed to have someone else put their eyes on this car for me. Jeremy did a fantastic job in service with communication. Amazing video service they use going over the car. Online payment was fast and easy. This place deservers 10 stars.

Great JOB!!! Fixed my car sent me a video and pointed put everything that was wrong and very respectful. Response time was great and they washed my car made my baby look great. Definitely will be going back.

I got my regular service for the X5 done with them. Work done on time, car cleaned interior and exterior. High level of professional courtesy. Appreciate it.

Excellent service and integrity. You pay a little more but get peace of mind in return. They stand behind their work and the people are top notch.

We recently made a purchase and our car buying experience was very quick and efficient. Well definitely be coming back to this location in the future to make another purchase. Thank you to all the staff. You all were truly amazing.

Excellent and low stress experience in purchasing a new GC. More so, the team took the time to find the best deal without my asking and to finish, was very patient in going through my orientation with the vehicle.

Ryan Phillips was very honest and professional when servicing my car.

The best service in town. from sales rep to service department. They all are tops!

These guys go above and beyond. Rodney Steadman is an amazing Service Advisor.

I cannot say enough about the extraordinary customer service experience I had at The BMW Store! I suffered a serious fuel pump malfunction in my 5 Series that resulted in metal shavings being deposited throughout the entire fuel system. This occurred after spending over $3,000 on a fuel system repair. My service representative Joe Gettler and the service manager Nick Walsh worked tirelessly on my behalf to identify and rectify the problem. The resulting repair involved replacing the entire fuel system from tank to injectors and everything in between. The cost of the repair would have been several thousand dollars but knowing I had already spent a significant sum, they worked their magic through the BMW hierarchy and were able to cover the cost. Without their help, I would have been faced with a serious dilemma. Thanks you BMW Store, Nick and Joe!

Service was exceptional as always!! They are honest, I always feel well taken care of and you couldnt ask for better quality of service!

Great service… But the amenities inside have degraded… Coffee maker doesn’t work no other snacks due to Covid

Tim Morrison is GREAT. He spends time to identify the right car for you, and then works to find it in the network. His after sale follow-up is excellent

Great customer service, best around !

I admit that I had considered buying a car outside of the dealer route, and looked into online car sellers. In the time of COVID, I just wanted a process that was easy, and thought that an online purchase of a car would be more efficient. I went into the dealer to test drive cars, and in the end, I am so glad that I ended up buying through the dealer. The process at The BMW Store was efficient, everyone was happy and helpful, and the service was above and beyond my expectations. I am reminded that this sort of customer service matters and makes the experience so so much better -- and honestly saved me a ton of time. Huge thanks to Dean Stathes and the team at The BMW Store for an excellent car buying experience.

Have had very good experiences with service here. Andre my service advisor is easy to talk with and follows up well.

Great sales service from Julian Lambert on my BMW X3! He made the process easy and quick! Everyone was very helpful, excellent experience!Thanks to Julian and Amy Ludlum for all the indications with my car!

I just purchased a 2021 X2 28i. This entire experience was amazing for me! Kool Ken took his time explaining different features to me, being sure to answer all of my questions, and ensuring that I would walk away with everything I wanted. He did just that! The car is beautiful! He was very informative, giving great explanations for the areas I didnt understand and patient, taking his time walking me through the many different features in packages. This all helped as I tried to make the best decision for myself. Kool Ken made sure I walked away with everything I wanted plus more!! I highly recommend going to buy a car for him. Kool Ken Powell made my dream come true!! I cannot stop smiling!!!

The team at The BMW Store provided one of the simplest purchase processes of any car Ive had. I was reluctant to work with The Store after a very poor pre-sales experience 14 years ago, but glad I gave them another shot.

Joe in BMW Service worked tirelessly to resolve a problem that originated at the factory. Even though the problem took several visits to resolve, Joe stepped up the service offering valet pickup to minimize my inconvenience. My thanks to the entire service team.

Their Service Department is fantastic, Rodney is amazing and they go above and beyond! Very satisfied :)

I shopped both major BMW dealers in Cincy and I thoroughly enjoyed working with the BMW Store. They have a relaxed atmosphere and some awesome rare vintage BMWs in their showroom. Nick was my sales rep and he was great to work with - no games or undue pressure. He is passionate about cars and wants to see that his clients find the right car. Highly recommend working with The BMW store.

We bought a new BMW here a few weeks ago and they were great. Tim was our sales person and he was very easy to work with, no pressure and all COVID protocols were in place. Happy to give them a great review!

Came to the store for a fact finding session. Julian Lambert really helped us out. Thanks, Julian!

Great experience. John was fantastic to work with. Very happy with our purchase.

The service was amazing and professional. The BMW has definitely made repeat customers of us, we will be sure to buy from them in the future.

Super nice people, they helped us with everything we needed. I bought a Second Hand car there and Im more than happy with the new car.Dont doubt to contact them, they are professionals!

Julian and Eric were very helpful in getting my dream car-X5. They were very friendly and knowledgeable. Definitely will recommend to my friends!

They showed me all the work to be done via video. I agreed and the did the work very well and I had them detail the car and they did an exceptional job.

We had a great experience with Julian Lambert on a snowy Saturday. My husband and I commented that it was a very pleasant car buying experience. We have a fabulous new vehicle and look forward to owning and enjoying our first BMW!

I emailed for info on a car. We had quick response times, they sent pictures and a build sheet. Very proficient. However, when it came to price I was told that my salesperson ( who was involved this entire time ) was out today and could not offer pricing to me that day. When I expressed my displeasure, I was also told that now the manager was out that day too, and it appears all pricing must go through that person... So after some conflicting responses, I decided it was best to pursue other dealers. I guess the moral of the story is, do not try to buy a car on a Wednesday, or ensure they have the necessary staff in place to actually sell a car... I really do not know how a dealer expects to sell inventory if they cant actually sell it.

Enjoyed my experience with Mat. Very timely with updates on my car.

Professional service, top notch staff and a beautiful environment.

Great experience, from beginning to end! Mat was amazing to work with! He presented options and really worked with us all the way through delivery. He even followed up a couple days later to see how everything was with the new vehicle. Jonathan, BMW Store genius, also did a great job explaining the features and how everything worked (a nice touch, and he is very knowledgeable too). This is my third BMW Purchase (two from the BMW Store) and it won’t be my last. It’s definitely a fantastic experience at the BMW Store. Be sure you ask for Mat and finish up with Jonathan! I’ll 100% be back!

I’ve now leased 3 cars there and they’ve always treated me great. They make the process so easy and are always willing to help. I cheated on them once and got an Audi - it was ok - but the whole thing felt so much more transactional. There were little to no options and you couldn’t really track its production on their website. Once there, they didn’t do much of a walkthrough and your car is just parked out there with a bunch of others. They don’t even pull it around for you. BMW is so much better and the BMW store excels compared to other BMW dealerships in the area.

My 2003 E39 530i Sport Package came from here originally when brand new. Shes still running strong at 195,600 miles and I absolutely love my car.

Take your M to a local mechanic, superior imports has a master mechanic that diagnosed my other M & fixed it right for a wiring issue.Was misadvised by the staff here for a recall on my m5 & ended up with only money missing out of my wallet(diagnosis fee.)These guys will waste your time & give you the run around.

Great service quick easy and simple

Salesman Mat Swartz and the finance team at the BMW Store enabled an exceptional buying experience for me and my wife. We were permitted to test drive a CPO BMW X5 xDrive35d MSport for more than an hour, which allowed us to evaluate its features and capabilities. When it came time to negotiate, there were no surprises - no ridiculous undervaluing of my trade-in, no $895 doc fee, no undercoating or paint sealant add ons, and no demand to sign a waiver of my legal rights. Five hours after arriving at the dealership, we drove away in the CPO X5. The buying experience more than justified the 500-mile trip from southeastern Alabama.

I had a great experience at The BMW store.From the moment I went in to look at the car, test drive, and look at the financial aspect I felt very comfortable and welcomed. It was not a high pressure experience, very laid back and comfortable. When the car came in Im not sure who was more excited, me or the staff. My salesman Tim, general manager Ric and genius Susan were all very helpful and excited for me! I highly recommend this dealership!

Paul in sales helped me get my dream car recently. I came from out of town and he made the whole process very easy. I would recommend anyone call and ask for him if youre interested in a new or preowned vehicle. Thanks!

Great buying experience! Love my new X5. All staff is super professional. Nick was over the top helpful. Highly recommend!

I had a great experience dealing with Daniel at the BMW store. He listened to what my needs were & was extremely patient throughout my purchasing process. He was not pushy, and was responsive to all my questions even after leaving the dealership without committing (2) times. This is my first BMW (X3), I made the switch after leasing (2) Mercedes for the past 8 years. The technology associated with BMWs, at least in the X3, is night & day. Thanks Daniel for all your help, I love my new car!!!

Had my vehicle in for recall maintenance, when vehicle was returned there was an issue in the area that had to be serviced. After going back in which the Mgr Nick had already noticed & also had checked into the whys, upon arriving at my appointed time, he sat down & talked to me also apologized for my having to return for the same issue. Just to have a conversation about the issue elevated my energy in a positive way. Of course as humans we are not perfect and make mistakes but when it is owned makes it so much better. End result he said he would make sure it was taken care of properly and it was. Kudos to Nick and my service Agent Joe thanks a million for awesome customer service.

I took my BMW 5 series to the service center on 12/18/19 after noticing condensation in the driver side headlight. I was charged over $700 to fix the leak and was reassured that everything was fixed. After a few weeks, as our Cincy weather changed, I again noticed condensation in the driver side headlight. This time when I took it in, I was charged $3700 as the condensation had damaged the headlight assembly. I spoke to the service manager, who stated that his technician may have misdiagnosed the issue in December. As a recompense, they will discount the $700 I paid in December from this bill. But, he can’t guarantee that it won’t happen again. I drove less than 1200 miles between the two visits. The headlight repair from December didn’t even last 1200 miles and ended up costing me an additional $3000 due to shoddy repair. Clearly, “BMW Experts” maybe an exaggeration for this level of work. Be very weary of this service center.

Great experience buying my 2019 X2 from Mat Swartz at The BMW Store!

They have the tendency to make you feel inadequate if youre black getting your bmw services

Purchased X7 M50i. They worked out a good deal for me that I was very pleased with.