Brad got me in on short notice to get my tires replaced. I was in and out in the morning in just a few minutes. Came back in the afternoon and Brad again got me in and out in a few minutes. Very quick process and very happy with the results.

7/28/21We were heading out for vacation early morning and discovered a screw in the tire. I’ve done business with the Redbank store before and saw that they opened at 7:30. I drove down and arrive about 15 minutes before they opened. They let me in a few minutes early and started the paperwork. About 10 minutes later the mechanic went in the shop to begin work. He went outside and pulled in another car. I was a bit confused, but thought maybe the man behind the counter would repair the tire. Another 10 minutes pass and the manager walks up and tells me that it will probably be 11/2 hours before they get to it. I was the only customer there and walked out in disbelief that anyone could be that rude and unaccommodating.

Great for price comparison within the industry. Easy to get someone on the phone with knowledge.

If you need AAA services this is the store to visit. The staff is professional, friendly and always willing to help. Ask for Scott Fawbush for all of your travel needs. He is oustanding

Service is always great and this a place I trust.

Car was having issues Sunday, requested an appointment for Monday. Doug got back to me early Monday morning saying they don’t have room for appointments but he can still help me out. Never had a repair so easy. Car was done within two hours, they do good and honest work never tried to up sell or create more problems. I was expecting to buy a new tire but they just did a quick patch. Most of the time when no one has appointments this would take all day and even until the next day at least in my experience. These guys took care of me and got me in when they did not have to. Thank you for being awesome and so easy.Update: had a few tire issues over the summer, thanks Cincinnati construction. Doug took care of me yet again! Was able to call and stop in, waited maybe 20 minutes every time, and due to having AAA and a warranty I saved so much money by going here. Quick, friendly, and quality service. Thanks again!

Poor service poor leadership

Honest and simple. Make sure you have a AAA card ppl, its worth more than you pay yearly!

I’ve live in Pleasant Ridge and I drive to this location even though there is a AAA Bob Sumerel in the neighborhood . I’ve had many tires patch and replaced there over the last few years, and they even repatched one for free when I ran over a nail hours after getting the car back from another leak.Earlier this week I took the SUV to get breaks repaired. They were clear upfront that they were swamped and that it could be a day or more before they got to it. With the pandemic we’re only using 1 car so it was not a big deal, until 5:30P when I realized we needed 2 cars first thing in the morning. I called and we agreed I’d pick it up The next day, but that I’d need to bring it back I to have the work done.When I got there at 8:45 the next morning the work had been done. Zeb (?) had the parts and apparently stayed late to get it done. Didn’t have too, he just did. Ther’re always pleasant. Always prompt. Always clear about they can and can’t get done.

Awesome. This place is a real find. Keep it in your contact list because it will come in handy one day. Super reliable and quality workers. Even though I came here for car repair, the other services by AAA were very helpful.

Im very happy with the service I received from the professional and conscientious staff that fixed my car issue. Would shop there again.

I drive from Bethel just to see Doug. He understands the real meaning of customer service and Ill be a loyal customer as long as hes running things!

Really appreciate this shop which is only 5 minutes away. Have been here twice now for loud and scary noises in the undercarriage of my 2007 Jetta. In both cases they got me in quickly to diagnose the problem and let me know if I could safely drive the car until they could fix it. Diagnoses were accurate, repairs done quickly and so far no problems! Prices seem reasonable. Service advisors are always friendly, polite, and communicate well. I couldnt ask for a more helpful car shop!

John and Mike are fantastic! Weve been coming to this location for a couple of years now because of their great service. Ive felt they have always been honest, never tried to up sell me and my car is always ready when they say it will be. Ive visited other Bob Sumerel locations before and their service and honest advice makes this location standout. So much so that after sharing my experiences with my mother-in-law when she needed a new set of tires she decided to drive the extra 20mins past several other Bob Sumerel locations to get her tires here. I highly recommend them to anyone looking for tires or any regular car maintenance.

This location needs some assistance in building their management. It is never a good sign as a customer to hear the gripes and complaints about corporate when waiting for your repairs. i had an unfortunate experience in service here and was told they didnt want to complete my repair out of fear that I would not be satisfied. The entire scenario was quite concerning for how a customer is treated. The individual who was recommending not to do the work would not say it to me but instead required someone else to relay the information. I will not be back although it is one of the more convenient locations to my home.

Today I received excellent service. The team at Red Bank is awesome, they are very professional and it was very quick. Brad was awesome!!!!

Quick service with not a bunch of upsell .. processional and friendly service that didnt break the bank too much

I go out of my way to visit this Bob Sumerel. I feel like I can go to this location and not worry that they are going to take advantage of me. I feel like I am treated like I am a family member. If you want the best service make the drive to this Bob Sumerel!

Short wait time. Pleasant clean space. Knowledgeable staff. Trustworthy. Reasonable price. They didnt resist when asked to see the hole in my tire.

I am always satisfied after my car has been serviced at Redbank location. John always goes the extra mile to satisfied all his customers. I have told friends and family about their service and great prices.

John and the great team at Bob Sumerel saved me over 2K versus what the dealership was going to charge me. He always gives me great advice and I never feel that I am being over sold extra items. This location gives great service on car repairs.

My first experience wasnt so great or pleasant.... But after talking to Doug on the phone they have regained my trust and as a customer... I would highly recommend this location.

Great place for basic car maintenance and tires. Good prices, especially if you are a AAA member.

I usually dont write reviews, but wanted to express how prompt, courteous and accommodating this location is. I have had positive experiences at this location several times. I work adjacent to this location, so convenience was why I initially took my car there. However, i found the employees to be honest and understanding when it comes to not upcharging or making further unnecessary recommendations. The other day, I dropped off my older mustang for an oil change and to have the brakes evaluated. (Now I must admit I had been putting off fixing them due to my financial situation...so I expected them to be in bad shape). That being said, I didnt have an appointment, and they called within an hour to let me know I did need new brakes/rotors and calipers in the rear. The estimate made me cry a little...but honestly the labor wasnt too bad, especially after I priced the parts /figured in the time it would take my husband to do the front end. Anyways, they replaced everything, and after test driving it, they were not satisfied...so they re-did the job until it was correct. Their communication about all this was great. And I still was able to get my car before 5pm. Hopefully I can avoid spending more money here in thenear future, lol, but thank you Doug and other workers at this location for your service.

They definitely over charge. Cost me $117.00 for oil change & new wipers. The explanation they gave was: its a Camry. Ill never go back there.

Tyrone and his crew wete were fantastic. I was stranded and live in Arizona, fondong these hiys were a Godsend! Thank you for the quick and awesome service!

Was escorted to this location by AAA to help with a hole in tire. Upon arrival the manager refused to repair the hole because he didnt have the right equipment to repair the hole. When asked what could be done to help the answer was I dont know with no help and ultimately left stranded. Ended up making it to Tire Discounters where they not only were extremely helpful with the situation, but they also did the work for free. Never coming back to Bob Sumerel with their horrible customer service.

Let me start with saying I do most work myself. However, I do not have the ability to mount tires. I wanted to replace the tires on my GMC truck. I wanted something other than OEM. Jon helped me pick out a new tire and set up a time to install. Being a work truck, timing is everything.I was in and out in about an hour. And the thing I noted most, was when they were done... I noted the technician wiping my wheels down with glass cleaner and a rag to make sure there were not any fingerprints.To me, above and beyond is the name of the game. I can promise that I will return the next time I need tires!!Thanks again guysMike

I took my car here for its 60K check up. They told me I needed a brake flush and new spark plugs. One day after having them work on my car I had three lights coming on in my car one of them being Check the Brake Fluid. I gave them a call and the guy said Oh your car was probably sitting in a puddle and it got something wet and thats why your lights came on. But I guess if they are still on at the end of the day you should bring it in (uhhh what) My lights were still on after I got off work but they were closed. My brake petal ended up going right to the floor and were not effective at all unless I pumped them A LOT. I took my car to Pep Boys where the gentleman working there was very helpful and even came out to look at my car with me to see what Brake Fluid I needed. While we were talking he called one of the mechanics over to take a look at my car. When they went to check my brake fluid I was entirely out! The mechanic at Pep Boys told me that they either forgot to put brake fluid in my car or did not tighten up the valve when they were finished with the flush and it was leaking. Guess what? They forgot to tighten up the valve. That is really unacceptable and is a severe mistake. So I took it back in for them to fix. The guy that spoke with me was apologetic but as soon as he knew I would not repeat business with him he got a little snippy with me and turned very unfriendly. They refunded me $75 from my $260 bill for the shoddy work they did. I will NEVER go back to one of these location EVER again. They are unprofessional and are not honest.

They are very nice, reasonably priced, and will work on any type of car.

Very very horrible customer service soon as i walked through the door. A million employees in the store but none greeted or wanted to help us. We waited for about a hour before we were acknowledged. Too busy with enjoying their employees christmas party. Smh . also had a puppy in a place of business peeing and pooping on the rug, seriosly? Regional CEO/executive was present during our entire time their but was to busy showboating about the cost of how much each item of clothing he had on total was. Smh... we were in their for 5 plus hours and absolutely nothing got fixed for my car. This place is completely unprofessional and takes aadvantage of aaa members. Never come here!

Appreciate that they have electric car charging.

AAA & Bob Sumerel has been Perfect for my Daughters on the Run!

These people ripped my Dad off. Whatever you do get a second opinion dont just take their word. Took 4 months to get a refund!!!!!

Got good tires but it cheap

Great place to buy tires n auto service

Freindly & professional...always.

They always go for the upsale, but they just ask and thats it.

Told me my transmission needed replaced. It didnt ended up being loose wire

LoL I was just passing through.

Say no to tire discounters,go to Bob Summeral

Auto change at a decent price

SUPER EXPENSIVE!!! FOR BASIC STUFF...

Good tire place

Top service

Great place

Nice place

Great guys

Great worker

Nice people

There prices are high

I think they need better attention and their work a little more effective.

Greeaat