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McCluskey Auto Body Shop
435 E Galbraith Rd, Cincinnati, OH 45215, United States
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McCluskey Auto Body Shop
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Ja
Review №1

Worst service ever. My car was in an accident, bumper was fixed but my car came back worse than the cosmetic damage that it was brought in for. I hope no one ever uses them because you will quite literally regret it for the rest of your life. My car has never made this sound ever and after I got it back it made the noise. My advice get a dash cam because these people are crooks.

ja
Review №2

Quality work. Even touched up chipped paint not related to service. Friendly service. Car looked like new. Even vacuum out the inside.Not great communication. Only got updates on the progress when I called. Changed the date of completion more than once.

Zi
Review №3

!!!BEWARE!!! Dave Smith has a false sense of entitlement. Delegates most work to other people. My car was to be delivered in 8 days. It’s going on 14 days. This place changed the delivery time without saying anything to me. Couldn’t even match the paint on their own. I can only imagine what type of workmanship was put into my car. If it’s anything like the service or communication it going to be poor. BEWARE!!! Go somewhere that values you as a paying customer. Go somewhere that understands that your investment matters!!

Fr
Review №4

They did a fantastic job with my bumper.It doesnt even look it was damaged.Hopefully I will not need them again,but if I do McCluskey Auto body is my choice and I recommend them to anyone who needs repairs

sh
Review №5

William Resnor is the best he went above and beyond to get me a car.

Wi
Review №6

They did a good job

Ni
Review №7

Friendly professional people, but they messed up the interior of my door so I can no longer open it. Noone returned my call. I will try to call again tomorrow.

La
Review №8

They did a great job on my car and it only took a week😇

Ke
Review №9

My car was broken into and my insurance sent my car to the reading location. They did an amazing job cleaning my car, replacing my window. Yet! They did a horrible job with replacing my dash air vent, radio dash kit!!!!! All they did was bend the broken pieces back into my car and made it look like it was fixed ! The place where I got my new radio install at did an amazing job replacing my radio and the dash kit!

Je
Review №10

Went in for a scheduled appt. on a Wednesday. Was assured to have estimate in my email in 24hrs...called back on that Friday and left a message, received no call back. Reached them on Monday to inquire about estimate and again was assured to have it shortly that same day. Its Tuesday and still dont have it. Im not impressed with them, to say the least. I believe I dodged that bullet and they may have done me favor with their poor responce time. Needless to say that I will be taking my business and money elsewhere. They must be killing it over there in order to be able to ignore customers.....Good for them, especially in these uncertain times......But Im sure that the higher-ups wouldnt see it that way!!!!

Ju
Review №11

Atmosphere was very pleasant. and very clean.

Ki
Review №12

My car was ready when the said it would be. When I picked it up OMG😁 I couldnt believe it was the same car. It was soooo clean inside and out it looked like a new car. Thank you for such great service. GREAT WORK

Mz
Review №13

Omg I really want to thank the guys on a great job they did at putting my truck back together. Great customer service grrat communication through out the progress. My truck look as good as new.... Thank you thank you thank you

Wa
Review №14

They were awesome, quite efficient!

Co
Review №15

So Geico sent me there pickup my car up part hanging off go back again splash guard on backwards then get home look under my car the paint job was wrinkled like its ready to peel. So you think they didnt inspect it right they did just didnt care I would recommend you not going there ever for nothing

Ad
Review №16

I brought my Jeep here because it was one of Geicos recommended repair centers. It was supposed to be a faster, all inclusive experience because I could get Geico to do the inspection, get a rental loaner and get the repair all in one spot. I read some mixed reviews online, but as a serial Yelper, I realize quite often reviews are only written when someone is upset so I figured Id be fine. To sum up my experience, I am will never recommend McCluskey to anyone after this piss poor experience.The drop off experience was great, I was in and out in 20 minutes or so, and that included getting a rental car from Enterprise. Problems started as pick up time came around. It was supposed to be finished on a Friday, and the text updates up until Friday morning reflected that. Around 3PM, I still hadnt heard about when I could pick up my Jeep, so I call them. Im initially told itll be ready at 5:30, which then turns into 6PM, but they close at 6PM.Fast forward to Monday, Im told itll be ready at 2PM after I call them in the morning. To be fair, they do call me promptly at 2PM and leave a message that its ready to pick up. I pick up the Jeep Monday evening, only to find both doors are not aligned, the rocker panel trim is not aligned, a chip in the newly painted door, the emblem isnt lined up probably, interior door handle trim is scratched, and falls out when I open the door, and the interior is covered in white dust from the body shop. I return my stuff to the rental car, and leave the car with them for another full week until it was ready for pick up. To their credit, this time the gaps were fixed, the emblem and trim lined up and the interior and exterior wiped down and washed.A 5 day repair quickly turned into 12 business days, and a total of 16 days. I made multiple unnecessary trips to the body shop to make sure they would do what they were supposed to the first time.

Jo
Review №17

Fast service car fixed n 2 days nice ppl

Go
Review №18

Not thrilled with work. Had to take vehicle back 3 times before boy work was finally repaired correctly. Chipped paint that was easy to see when the reassembled the grill (had to fix), over spray on front rims from painting front end repair were some of the sloppy repair work. Wouldnt recommend this shop. Previously had work completed here about 5 years ago and was very satisfied. Not sure what changed, but very unhappy with last repair.

Li
Review №19

Not at all happy. My husband was in a car accident several months ago and his car came here to be fixed. They fixed it BUT we had to take it back bc they didnt fix everything. Honestly the car should have been totalled. But it feels like we keep going back to have something fixed bc they didnt do it or fixed again bc they did it wrong.

Br
Review №20

Great job handling the claims and the body work.

Sa
Review №21

GOD blessed me!They rock! They really do! Whoever fixed my baby(*car*) went above and beyond! From the Geico rep to the workers to the bodyshop to enterprise they rock! Thank you guys for all of your hard work and help! The workers always greet me when I walk in, this is significant because not every establishment does this, not everyone exercises good customer service. In sweats or dressed up they consistently treated me like I mattered. A big big big thank you guys!!!!!

Bl
Review №22

After calling to see if my car was ready for pick up, no return call. While not at home my wife was called, why I do not know, She was told to call me and tell me to get there asap. I went down thru heaven afternoon traffic to get there before they closed. I was told that I should have brought the 1700 plus check with me to pay the balance. I had just received the check and call State Auto to find out what I should do with the check, no return call. Now I was presented with the problem of paying my deductible payment of 500 and the 1700 or I could not get my vehicle. Fortunately I had enough credit cards to pay to get my truck out of hock. And they had not given the truck a wash. Very disappointed in the service..

Tr
Review №23

Mike was amazing!

Da
Review №24

Mccluskey Collision was very professional throughout the entire process that my car was being serviced. I really liked getting periodic updates via text message throughout the process. They even finished the job three days earlier than expected!

Ja
Review №25

Excellent service. Very helpful staff.

cr
Review №26

Great

Da
Review №27

Liars and hustlers they say its 99$ down to get a car. Its all lies dont believe them and never buy from them

Bo
Review №28

Very rude personal in auto repair shop. Not prompt and rude.

ps
Review №29

Between Geico and this repair facility it’s hard to tell which is worse. Starting with the inability to find the right tire. To the fact that they are willing to chance drivetrain damage by replacing one tire on an AWD car knowing that to be the outcome. Go somewhere else.

am
Review №30

Love this place

ee
Review №31

Didnt call back dont g.a.f. ...

Ca
Review №32

Body work was decent, but in the shop my headliner had come down and when confronted they tried to make an excuse that it was a VW problem. So i contacted VW and they assured me that make and model of gti had no such problem reported. So calling the shop back they offered to pay for half. so i called my insurance and they said theyd cover the other half. that was 3 months ago, they refuse to return my calls or my insurances. and last week my insurance just said theyd pay the whole thing but the shop still refuses to return any calls. DO NOT GO HERE!!!! very bad management

Do
Review №33

McCluskey Chevrolet was very prompt and friendly. They kept in constant communication with me during the claim process and the work was spot on.

Jo
Review №34

My wife hit a deer with my truck and my insurance company (geico) recommended sending it to this body shop and right away I found out why. They talked about just straightening out my hood and using bondo to fill in the gaps. So I knew who’s interest they were looking out for. The bill was over 5000 dollars and they called me and said it was ready. I got there and there was still antler marks on the fenders the bumper was installed crooked and I could see the motor through the gaps in the hood. The rubber in the wheel well was hanging off. When I complained they said all vehicles have gaps but the three 2013 silverados on their lot the hood was tight and the bumper was straight. I will never take my veichele to this body shop again and neither should you.

Se
Review №35

Nice shop and staff

Se
Review №36

Terrible repair work. Fitment was way off on door and headlights. Paint had so much dirt in it, it looked like they painted it outside. Customer service was terrible too. They make it so difficult to get a status on your vehicle. Would never recommend to anyone.

De
Review №37

Good service

ja
Review №38

Friendly, fast service!

La
Review №39

Service is fast!!!

Vi
Review №40

Fantastic

Ph
Review №41

Courteous

Je
Review №42

Well ran shop

Information
8 Photos
42 Comments
3.3 Rating
  • Address:435 E Galbraith Rd, Cincinnati, OH 45215, United States
  • Site:https://mccluskeychevrolet.com/body-shop/?utm_source=GMBlisting&utm_medium=organic&utm_campaign=website
  • Phone:+1 513-679-9100
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
  • Auto machine shop
  • Auto upholsterer
Working hours
  • Monday:8AM–6PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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