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Borcherding Collision Center
9942 Kings Auto Mall Rd, Cincinnati, OH 45249, United States
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Borcherding Collision Center
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Ja
Review №1

Great service! Great job!

Di
Review №2

Ive had 2 vehicles repaired here and both times were excellent experiences. I needed to bring back 1 of the vehicles for a follow-up and Borcherding absolutely stood by their work. Very professional.

Ma
Review №3

Jason and the team at Borcherding Collision Center did amazing work repairing the collision damage on my Charger. Everything looked back to factory perfect. They were able to get my car in quickly and were great to work with. Great customer service, Great workmanship, all-around top-notch!! Very convenient to have Enterprise right there as well. Thanks to everyone at Borcherding for making this such a good experience.

Ra
Review №4

Efficient, helpful, friendly folks who care about their customers and property care ...

Ch
Review №5

Borcherding just rebuilt the front of my 14 year old SUV and when I picked it up, it looked like a brand new vehicle! It is gorgeous. The technician did an amazing job - Ive received numerous compliments on how great it looks. Cody was very friendly to work with when estimating my repairs and Brandi was extremely professional and helpful with keeping me posted on the progress of the repair. I am completely satisfied and highly recommend this business. The repair took a little longer than anticipated but we had lots of nasty weather to deal with and one part was hard to find. All understandable and unavoidable delays. Great job Team!!!

Ho
Review №6

I had some damage from a mailbox jumping out and hitting my car ;) and brought it here. They provided a quick quote, worked with my insurance and had it repaired in just a few days. Great service, very polite and great work.

B
Review №7

Easy and appreciated progress updates. Repairs look great.

er
Review №8

Best body work ive ever seen done anywhere! Looked like my car had never been wrecked!

Ra
Review №9

We have had work done here twice and both times they were professional and courteous, and the repairs were very well done. Cody was our service advisor on our most recent trip and he was very knowledgeable.

Yu
Review №10

*this is not a sponsored reviewI had a light collision and had to fix both of my doors on the passenger side. The door was fixed on time and it looked great. The dents was fix so well it look like nothing had happened! During the whole process The new manager Patti was very helpful and very kind. I never meet the old manger but from the reviews I can see he pretty much ruined the company name.From what I can tell The new manager Patti is working pretty hard to fix the bad reviews and actually meant it. Im pretty sure if you have any complaints she will work hard to try to fix it and make sure you are happy with it.

Wi
Review №11

Fast service. Not cheap but done right.

Ty
Review №12

Calling tomorrow about my bumper. An issue happened over at the dealership and they took it over here to get fixed. I detailed the truck this weekend and there is dirt in the paint. Over spray on some of the plastic. Unacceptable. My entire truck is swirl free and spotless except for the dirty bumper from the paint.

Za
Review №13

The manager, tony Gillespie, is the rudest, most unprofessional man I have ever had to deal with in my life. This collision center took far longer than stated to fix my car. Upon receiving my car, it quickly became apparent that the quality of the work was well below sub par. I received my car with new dents from their parking lot, broken pieces on my car that were not previously broken, and an extremely rough, and poorly buffed paint job. Do yourself, and everyone you know a favor by never taking your vehicle here or recommending this outrageous business to anyone.

Ke
Review №14

Other than having insurance issues, Jason Lloyd was great to work with and was realistic about what I could expect. The repair work on my 2017 Cruze was excellent.

Sa
Review №15

Great work. Big Red appears totally without problem panel.

Li
Review №16

I have had my vehicle at the collision center multiple times and all I can say is WOW! My vehicle was hit from behind, twice, and I had to have the back bumper replace and painted. Not only was I impressed with the job that they had done but so was my husband, who used to do body work. The repair looked so good, it looked brand new again. Its obvious that everyone working there takes great pride in their work. I would definitely recommend them to anyone that I know.

La
Review №17

We dropped our van off on January 22. It had no problems starting or running. It was rear-ended on the passengers side as the other driver attempted to avoid hitting my car. We told the estimator that the insurance adjuster thought the vehicle was totaled as the passengers side sliding door frame was more than likely racked from the collision. The impact from the wreck was strong enough to make the trim molding on the rocker panel beneath the door come off. The original estimate was $2000 making it worth repairing. After 2 weeks, my wife went to pick it up. The battery was dead. The sliding door hadnt been touched or looked at. The technician said the battery was old and the cold weather probably drained it from sitting for a day. This is the same battery that survived the whole winter up until then at sub-zero temperatures while parked at my wifes school for hours with no problems.The sliding door wasnt closed all the way and my wife refused to accept the vehicle. This is after $4,700 of repairs! Borcherding sent it to the Honda dealer to check out the hardware on the door. Since its a 2006 we expected some wear and tear on the door hardware. Honda couldnt do anything with it because the battery was dead. I authorized replacing the battery. Honda checked it out and sure enough, it looked like a 2006. Except not the motor that runs the door doesnt work anymore either. Ironically, I have the same make and model of van thats 4 years older and neither both of the door motors on that work... Needless to say, Patti called me to tell me the van was done and I could pick it up, but the new battery was dead and she wasnt sure how I would get it out of there. This is also ironic because the battery was supposed to have died due to freezing temperatures and the age of the battery. It was neither freezing or old now. In this situation, the only people who didnt get screwed were Borcherding. The insurance company probably would have totaled the car if Borcherdings estimator had not given a fraudulent estimate and I would have received some compensation for the vehicle and bought a new one (although I know where not to go to get one now). And all of this would have saved me money on a battery and the frustration of driving a vehicle with a door that wont stay closed. Another piece of irony, I have a check from my insurance to repair the front end of the car, you can bet Borcherding will not touch my car or any car I own ever again.

Br
Review №18

TERRIBLE! I was told 8 or 9 days for the repair to my truck. Worked out to where it shouldve been done on Friday. The Monday before I get a call we missed this in the estimate we will try to get it added to the insurance claim. Never did they let me know if they got it added. I called that Friday and asked about that and seeing when it would be done. Cody was the guy I talked to. He said itll get painted end of day today or first thing Monday. And put back together Monday you should get it Tuesday. I called Tuesday because I still havent heard anything. Different gentleman answers. I tell him my name he says blue ford right. He tells me that they were finishing up the paint job. Should get it tomorrow. Called Wednesday. Cody answers again. He says I dont know what happened. They are just starting the painting now. He says Ill call ya this afternoon to give you something better. He does he says itll be ready tomorrow afternoon. I just called because if Im getting it today I have to get it now. Its now 2 and I have stuff for work that I cant get out of and wont be able to pick up my truck that I was told would be ready Monday or Tuesday. He says it still has 2 hours left. We have to buff it and clean it. So when I let him know of my dissatisfaction with their service he starts making excuses. And then says well I did tell you tomorrow afternoon when we spoke yesterday. I said yes you did. You also said 8-9 days. Then Monday but probably Tuesday. The guy on Tuesday lied to me about it being in painting and it would be ready Wednesday. This is ridiculous. Dont use borcherding collision. They have no idea how to schedule out the work they have. Sometimes it sounds like they only have one person that knows how to do things so if he isnt available or gets bogged down it backs up the work that was supposed to be done on your vehicle. Very upset at the service provided. I was recommended them by the ford dealership which told me they do great work but now that I look at the reviews on here it doesnt seem so. I hope they at least did the job right but we will see if I ever get my truck back.

Wi
Review №19

I had a terrible experience with this body shop. They took 4 times longer to fix my car then they promised and when they told me it was done the car was still not right. They didnt communicate with me at all as to what was taking so long and the work they did in the end was sub par. If you value your time and want your car back in a timely fashion I recommend taking it someplace else.

Gr
Review №20

Jason Loyd was an exceptionall customer service rep and if the auto repair is as good as customer Service I will be thrilled ! Also it was really nice enterprise car rental was in the same building making it convenient and customer service was also exceptional !Thanks

Ti
Review №21

I had a small but important piece of work that needed to be done on a bumper. Tony & his team were very accomodating & professional throughout the process and were able to quickly take a look, make an assessment, and do an impressive job on the spot repair. A good experience all around...convenient location, good customer service, and great follow-through. Give these guys a call when you need a good job on bodyshop work.

Je
Review №22

Our brand new minivan was hit an accident in March, 8 months ago. The entire drivers side had to be fixed. When we got the car back we noticed a small crack in the windshield. When we pointed it out, they got very defensive and said, we didnt do it. Nobody said they did, but this was a brand new car with less than 5,000 miles on it when we were hit. We expected to get back a car thats in the same condition it was in before we were hit. In the meantime, The insurance says Borcherding just needs to fix it and send them the paperwork, but were getting nowhere. In the meantime, we now have a crack the whole way across our windshield.

Jo
Review №23

Very friendly and walk you through the process.

Pa
Review №24

Warning stay from this place did a horrible job on my car I should of looked at reviews first. Paint job sucks and so much more

G
Review №25

I Took my wifes car and my car in for repairs and I have to say that thier work and attitudes are terrible! Work is way below standard pratice, they repaired the fender on my wifes car and did a poor job and subsequenly the fender did not line up with the new bumper cover. There were 4 attempts to make it right and each time it was a little better, but never as it was! Tony the manager has no customer service skills and even managed to get into a heated argumnet with my wife, becasue on one of the four attempts she was told to bring the car back and it would only take 10min to fix, she was there for almost an hour with my child during lunch and my child was in tears, becasue she was hungry. I had to leave work, which is a 45min drive to pick her up and get my child some lunch! I was not happy with his lack of understanding and his smug demeaner about the whole situation. When all was said and done I am still not happy with the repair or Tony and CJs attitude! Will NEVER use this shop again.

Ga
Review №26

The worst experience on any car I have had, sending back tomorrow for the repairs that wasnt done, dirt in paint, over spray, runs in paint, bumper doesnt line up,car was filthy inside from dust, its a 17 fusion . Not recommend sending car there if you want good work

mi
Review №27

Expensive and a no care attitude

An
Review №28

DO NOT EVER SEND YOUR WORK HERE. HORRIBLE WORK. PLEASE LISTEN TO ME. THE MANAGER TONY GILLESPIE IS A JERK AND NEEDS TO BE FIRED

Ri
Review №29

Excellent

Information
16 Photos
29 Comments
3.3 Rating
  • Address:9942 Kings Auto Mall Rd, Cincinnati, OH 45249, United States
  • Site:http://borcherding.com/
  • Phone:+1 513-677-1800
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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