Kheli was great, awesome customer service, really appreciated her knowledge and help picking a new phone!!!

Came in to this location to trade in a tablet. Spoke with someone at this location previously who had told me that they had the requested tablet at the store location for me to pick it up when I asked to make an appointment to pick up the tablet later on that day. I was told to come in to pick up my tablet, when I arrive to pick up my tablet I was told the tablet was not at the store and had to be ordered.,to have set up an appointment and be told that the device is on location when the device was never available in the first place sure made me lose a lot of time that day.,Customer service needs to be held at a higher level or at least more informative.Gas is not a convenience anymore to be wasting on minute mistakes

Showed up midweek, they said they didnt have time so we made an appointment. Showed up at the appointment and the system was down. Then found out they didnt have any phones we wanted in stock and wouldnt for the next 2 weeks. Tried to order upgrades on the app, and the phone wasnt on the app anymore. Tried to call the store and waited on hold for an hour with no answer.

Verizon was awesome and very friendly and Covid safe. Sai helped us out and is completely professional and friendly. He explained everything to us and hooked up everything we needed . Very awesome employee and everyone else in store including Manager was great and friendly

Once again a disappointing visit to the Verizon store. Upon arrival we were told that we had to have an appointment even though there were few customers and staff hanging around with nothing to do! We then had to make an appointment for 45 minutes later. Verizon has now taken the lead as the most unpleasant place to do business surpassing the dentist office, DMV and the car dealership! At our contrived appointment the salesman was able to convince us that we did not want to purchase 2 new phones! This has got to have been our worst experience yet at Verizon! We are now looking for a new service provider!

Appointments are better 😌 if you just walk in, youll have to Wait!

I made an appointment via the Verizon app and had no trouble doing that or finding this location. i arrived and was immediately met with a team member who asked how they could help. i told them about the appointment i made via the app. they checked my name off the list and helped me out very quickly and efficiently. ill be coming back to this location next time i need in person assistance.

Despite Covid restrictions, was able to get in and get help with my issue

The staff was knowledgeable & resolved my issue very quickly

Verizon was sloww The staff brow beat my 72 year old Vietnam veteran friend into buying one of Verizons tablets, when he only needed a sim card for the tablet he currently owned. Which was brand new, purchased from Amazon. It took two hours which is ridiculous. I would skip this Verizon store.

Verizon has the best in-store customer service

Nice store with very organized displays. Friendly services.

Exceptional customer service.Oh and try to make an appointment before you go in.

Mediocre experience. Not very helpful overall.

WORSE customer service here and I have been with verizon for over 5 years!! DONT COME TO THIS LOCATION.

Daniel was really helpful ask for him if you stop by,

Verizon just wants to charge more. All I needed was to get my jetpack fixed. According to them I didnt have insurance on box( I have it on all other items). The solution was upgrade( more money) or go buy another battery. I plan on saying goodbye to them real soon!

They were a little busy, but I was approached quickly about my reason for being there and helped rather quickly as well. Very informative, polite and helpful. Would go again just to go.

I usually dont go to the Verizon store. This one was oddly efficient. Issue solved

Great experience every time. Johnathon helped me with a tablet. He was very helpful, gave me a lot of choices. Super fast too . Awesome place to buy for phone of tablet. This Verizon store is one of the best .

Fast expert help from Denny.

Not even 1 star. Just field of country town....they think top of new trand skill relation with customer. Maybe old mans not welcome just young boys and girls who dont care about long term phone.No good. No friendly. Thanks for not myhome area.

Horrible. Been a customer for 13 years and got lied to when I switch more of friend over. This is not the Verizon as before. Dont switch over or stay with with Verizon wireless. Even the Verizon manager just say whatever to get you off. After paying moe than 250 per months, they still treat you like dirt. Look at the auto response below from I dont know who. They are better off reaching out to the customer than to make a post like the one below. In my book action speak louder than words.

I took my 83 year old mother to buy a new phone on 12/26. Process took about an hour between wait time and activation. Not bad.Took phone home found out it wouldnt make calls.Took back to store. They were having activation issues with some customers. They took the phone in the back and worked with their technical support for almost an hour.She wanted a 6ft USB-USB-c cable . After waiting almost an hour for them to fix their problem, I asked if they were going to throw the cable in for free or at least a discount.They said no....REALLY? She was forced to sit there for an hour because they had a problem and they couldnt toss in the cable as an Im sorry for the inconvenience.T-Mobile wouldnt have treated a customer like that.

They are always busy had to waite 15 to 20 minutes but they are great very helpful l dont mind.

There is no service where I live or on the streets I have to drive daily! If I get to have a phone conversation at all it’s interrupted several times. Can’t reach customer service in less than 2 hour hold and when I do they can’t help! False advertising about coverage, I want to cancel service, port back over to T-mobile, and get full refund on all services and merchandise but can’t reach anyone! Oh, and when I schedule a call back with notes that I have no service and to try me multiple times, they call, can’t hear me because THERE’S NO SIGNAL, they hang up, don’t try me again but text that they couldn’t reach me an will try again later!!! Haven’t heard back from them...😂 if I could select -5 stars out of 5 I would but I had to give the minimum rating of 1 star in order to post my review.

Kyle is great and very knowledgeable. He is 5 stars. Most everyone else Ive dealt with is severely lacking in the customer service aspect. I bought a new phone a little over a week ago. I got the accessory bundle that included a power bank type charger. It has the wrong connector for the phone. The Solutions Manager told me that they could just switch out the cable. A few minutes later one of the employees came over and told me that the power banks only coming with a cord to charge the power bank itself, not the phones. This is not true, but he insisted and told me that I need to buy a stand alone cord for the unit. Arguing with a customer that has 5 lines and averages 2 new phones a year about a cord that can be easily switched out doesnt sound like great business tactics.

I have being long time Verizon wireless customer and was looking to upgrade my phone and plan. I reviewed the options prior to visit the Verizon Wireless store in Chino Spectrum on 11/29 afternoon. I understand it is busy black Friday afternoon. My wife and I waited patiently for about one hour and the sale representative, Johnathon E. Whittington, shows no patient beside print out the plan comparison and un-willing to go over the details with us. It seems he wants to get to next person with quick sale instead of spending time to assist us with details for our best device/plan option. He stated we should call Verizon Wireless Customer Service on the phone if we want to go over the details.I would give zero star if there is an option for our experience at Verizon Wireless store.

Not the best store, I didnt get the answer I needed. Going there at 20 miles away was faster than calling Verizon Customer Care tho.

Marcos Is your guy for help, very patient and willing to help on a busy day.

Nice place

The worse Verizon I went to. I waited more than 15 minutes and the guy said I have to wait more 30 minutes and said it’s ridiculous and the guy was rude and asked me to go in another company. I have a business account with 7 lines, I’m really looking for another company.

The best experience ever!!! Raul really went out of his way to get me squared away and did not let me leave until I was 100% satisfied. Just an A+ experience. Thank you!!!’

Good customer service.

The verizon Rep that helped me was great. In and out in just a little bit of time. No line or waiting was my 1st good experience at a Verizon store.

We anticipated a long wait. We were surprised with the quick courteous assistance. Johnathon was excellent at his job. 😊🌺

Quick and good service. This location is worth checking out. Verizon isnt the best but the workers are great!

Came and with online purchase to pick up. Employee asked if I wanted to include case and screen protector. I said no thank you. Then the employee said it will be free. I said oh really free. F.R.E.E. I spelled it out to him. He said yes. I gave the okay. Once he applied the screen protector and case. He billed me 100 plus dollars. I told him I thought it was free. And shrugs and tells me I already open the package and applied the case and screen protector. Do not trust this Verizon store. And someone has to speak to management here. They been doing this for years.

Dont fall for the bait and switch. make sure you understand what you are actually getting. make sure you know if its an instant discount or a rebate. expect accessories like cases and screen protectors to NEVER be free. they will charge you full retail price on EVERYTHING. if you are eligible for a rebate, expect them to try and sell you other things to make up for it. best piece of advice is to research exactly what you want, know the price/s before walking in, and leave with ONLY what you wanted. DO NOT let them upsell you.

This is a good store, been coming here for years for help bigger than most!

Had a great customer service rep named Christian. He tried everything he knew to try and fix my problem. Unfortunately we werent able to solve it.

This is THE WORST experience I have EVER had with a phone service. I purchased 2 phones and a tablet back in March. 2 days later I turned everything in due to having lost my job. I recieved a bill 5 weeks later (early May) for 243.00 because the girl at the store did not disconnect the service properly. (She was really nice when we signed up, but quite the opposite when I turned it in). After countless calls and at least 8 to 10 hours of my time, I was told to make another trip to the store to get the charges reversed. I asked for the manager to assure that they were reversed properly, but was told she was too busy and would issue a credit. In leaving, I was also told that they would kindly reverse the early termination fees!! I guess I was supposed to thank them for that, but since i didnt owe them, i did not. I called again last week and was told that I still owed 184.00, for what I do not know. I spent 30 minutes on the phone Friday afternoon, and another 25 minutes this evening and was told that the lines were finally disconnected and a credit was issued. I certainly hope so, because i am running out of patience.....you think???Bottom line is.....if you are willing to take a chance on Verizon(which I will NEVER do again)....make sure you will never have to disconnect......it just wont happen !!!! It has been 3 months and I am still wondering if this has been taken care of. This issue is completely the fault of the incompetent employees at the store!Good Luck

Yesterday I got my credit approved for4,000 after I was told that there was no more XS I could get for my family I would have to get them delivered . After I got approved some magically appeared . While scanning a messaged appeared and they told me that I can get me and my family any phones a refused my service because of “discrepancies“. After calling and talking to supervisors and being on the phone for hours no one helped. Thanks for the inquiry and racially profiling me through out my whole visit . Reminder My credit was approved so what’s the real issue?

Not so friendly staff. They are more focused on getting your money. Increased my data service fee for $20 more without notification.

I needed a simple replacement phone for my mom and Gary did a great job on helping us.

Got checked in, had to wait at least an hour just to be told they were out of stock on Screen protectors to fit my phone.The Check in person should have the capabilities to check stock if all the Customer needs is Accessories like Screen protectors, charging cords etc.

Great wireless company! Love their customer service!

If you want expensive rates and a high bill for as little as a SIM card then you should go to Verizon. I understand that they have a lot of good qualities, but when you walk into a store and they asked outrageous prices for little things, then thats what makes me not want to be a customer

No help what so ever.

They solved my phones problem but it took the third associate to figure it out !

The service rep. helped me with my cellphone very quickly. Thanks Verizon

Called my order into the store. I was on hold for less than a minute. Dave Zapeda answered the call and got me set up with exactly what I asked for in less than 5 minutes. He made me feel like a VIP zillionaire. This store is lucky to have him!!Anyone who is helped by Dave will get REAL service.

Very good customer service by Jesus explaining every detail of my Verizon plan Thank You Jesus Chino Hills store

I went there with one little question that would have taken 1 min for them to answer but 20 mins later I was still waiting. They need more help there.

I had a very positive experience in this Verizon store.

Verizon trains their representatives to scam you out of your money. You will pay for what you believe is free, you will be put on 2 year contract without notice for purchasing any gadget or tablet or after being rewarded one, and the hidden fees will not stay hidden Once its time to pay.

Buyers beware! Verizon admitted to me that they have major issues with cell reception in Chino Hills and surrounding areas. I have been with them just over 5 months and me and my family new i phones have never worked properly. I have spoke with them so many times and even after they admitted its not my phone its their hubs and there is no confirmed date to when these will be repaired. I told them how can you sell me something you knew was not working and they have no answer other then if I pay for all the phones upfront they will delete my account. So basically I gave my new iphones from sprint and then have to pay for theirs. Wow talking about getting screwed. I explained to the Verizon rep today that when you sell something to someone that you know is not what they say it is its called FRAUD!

Very unhappy customer. I went in very happy to add a line, I got bought one n got one free, they offered me the HUM, got two, just told me $10 a month, even went n plugged one to the car, I left happy. Two days later they broke into my car at home n stole the second HUM brand new in box with other personal belongings, I called the store n explained, they said to call back in the next day to speak with the person that helped, I did n he said to call HUM, i did n they couldnt help, not even teach the new HUM down, told me to call my store, i did and they said to call customer service, it was back n forth about 8 times, i couldnt get anyone to disconnect the stolen device, 7 days went by n still nothing, I was very upset called tech support n the store, said I just wanted to cancel n thwy r charging me $30 installation fee for each, then I want told I have a 2 yrs contract n charging me $150 for early termination on each device, I havent even used the one I have, Im not happy with HUM or Verizon at this point. Not fair to pay for something I dont want when I tried to cancel before the 7 day period. Verizon records calls n they can see I called before the 7 days n act like they dont know anything.

I have mixed feelings towards this store. For six years, I received great customer service at this very store until one day a very greedy CSR added a bunch of contracts to my purchase and acted like she was giving me a bunch of freebies. Thanks Verizon Wireless, you taught me the valuable lesson that I should not trust your CSRs when they tell me to just sign here

Be careful with these sales reps. I had the same experience as Sarmiento. The Rep was deceiving and ensured me that I was not under a contract with the product that I purchased. I explicitly told him what I wanted and did not want. He assured me that I was signing exactly what I had requested. Later I discovered that he put me under a new contract for an item that he protrayed to be of no extra cost.

These guys just want your money. These sales coordinators or sales engineers, whatever it is you want to call them, are constantly trying to push that next sale on to you because they operate off of commission. Quite frustrating to say the least

Bad customer service and a few of the associates are not sure of their guidelines.This store use to be really good, but over the last few years have declined badly.The only reason I stay with them is because of the coverage and over the phone customer service rocks!

Worst customer service ever 😒

Very helpfull,. Great service ?

Helpful staff, just wished we were under a receipt when we place our order a month ago it would have probably avoided us having to come back on today

Very customer friendly and helpful!

Horrible service! Came into the store after being directed by a Verizon representative instructed me to do so and I come in just to be handed a paper to call another number because they cant help me with my issue. Lets walk around the room holding an iPad and not help the customers.

This was a great store and was very clean

Had no case for my phoneKnew nothing about international services I needed.

The worst experience ever!!!! Was on Fathers Day! Went in to upgrade my wifes phone cause wanted to take advantage of Dads and Grads. we were 8 days out and were told by Customer service and salesman we could do it!! Went forward and was upgrading my phone and all and Mini Ipad. Then Multiple trips to the Manager (which was not a manager but other Salesman) at least 5 times and ends up we could not do it!!!! He lied!!! An hour half later we canceled everything!! Finally spoke to a manager and that is when we found out our sales man was never speaking to her. She did nothing!!!! Nothing at all. Worst experience ever!!!! Will NEVER go back. What a way to spend my Fathers Day!!Go to Brea or Target! Way better customer service!!!

So my phone contract(s) end(s) in 2 weeks (4/11/15) Went into the store today to inquire about the Edge plan. Young girl behind the counter began to tell me that I would have to put $200 down for a Verizoncare package that included all the necessities, car charger, wall, charger, case..etc, etc. I told her thats not what it states online....it just says that you will pay for your phone in a 24 monthly payments no contract or if you want contract you put the money down......taxes due up front on both plans. She said she had no idea what I was talking about but that if I wanted the Edge plan it was mandatory to cough up the $200 care plus the sales tax. Stubborn as all get out!! Even told me she knew nothing about pre-ordering the Samsung S6 April 1st.......that it wouldnt be out until later this year. Also told me that I absolutely had to wait till Aprill 11 to upgrade......ALL a contradiction to what the folks on Verizon online chat explained to me....worse then buying a car!

Anil is great !! He will give you the best prices and ADVICE.

Over price I hate going there cant wait until my phone is paid off

Great staff! Great selection! They even had the perfect Bling Bling case for my 6 Plus. David Moet is Awesome! go see him!

Great Service...5 star...

The Shoppes at Chino Hills, 13850 City Center Dr #5013, Chino Hills, CA 91709. Go to this Verizon instead. It is only 5 minutes away and not busy and full of people with no manners or experience.

No one knows anything. bad training workers. No enough attenders to cut the waiting. So bad

Had to go there because I cracked my phone and needed the info transferred over. They were friendly and did it within a few minutes

It took an hour to exchange an ipad

Great courteous quick attention

Is subbar as of writing this it was under construction but still open.

Too much expensive and they trap people saying that cell phone is free etc

Kyle and Chris were very helpful.

Great service! Solved our phone issue.

There are four personnels who are here but I think the company hired a wrong persons knowing nothing..we are here for a long time and nobody tried to talk with us after we bought two phones and have it to activate them

Efficient service, always helpful

Verizon Is the best service hands down.

Zero customer service. Lied about roll over minutes and when I went back to question them, they said I had used up my data. If you have a choice, go elsewhere.

Sent in a co-worker for a phone for a business plan. They switched the plan all around instead of just selling them a phone, messed it up for the whole company and now the bill is higher every month. The manager Moises was contacted but never fixed anything. Doesnt get back to you or really seem to care.

Good environment:)

Good help.

Fraudulent sales practices and pushy sales people have over run the store. I will NEVER return to this Verizon store, ever.

Verizon has the best wireless service but the idiots that work here dont know what the hell theyre doing!

Horrible customer serviceTheyve employees with WORST ATTITUDEsure if it wasnt for verizon world class best network Id dropped them long time agoId prefer to call customer service than wasting time at this store

The worse store I have ever been in!!

Super helpful

I want in there to get my phone checked out and they were the most rudest people ever

Terrible service.

Good.

Awesome