Jesse helped with my iPhone that half way through the day stopped working. I was unable to send or receive texts or calls at a critical point in my day. Jesse was so patient in all his attempts to resolve the situation. Ultimately it came down to having to work with Customer Service but he handled it perfectly and it was such a relief that I was able to walk away with my phone back in order!

I went into Verizon today for my sons first cell phone. Employee Leah was very helpful with this process. She was able to explain everything in detail for my husband and I. We appreciate her positive and professional attitude. I will be upgrading my phone next month and will surely visit this same location with Ms. Leah. Thank you for such a great experience.

Benjamin helped me get my new phone today and he was awesome! Especially since I ended up losing my phone. He was very courteous, nice and helpful. He made sure you get the best deal for what you pay for. Thank you so much Benjamin!

I visited this store for help with getting my emails, text messages and phone logs to sync to my Blackberry Hub. A representative (Raymond) was very helpful and instrumental in helping to accomplish this task. He researched my issue and realized that my emails would not sync to my phone or my IPad due to the fact that a change had been made by my email provider to require “Two Factor Authentication”Raymond was very kind, courteous and professional as he reconfigured my devices to comply with the new requirements of my email provider.Everything is working just fine now, thanks to Raymond!

My husband and I went to get information on upgrading our phones and service at this location. Benjamin provided excellent customer service. He was friendly, helpful, and knowledgeable. We were able to upgrade to the Samsung Galaxy S21 with unlimited service. Very happy. We definately recommend this location. Thanks Benjamin!

Benjamin helped me buyout my old device and I walked out with an LG Velvet! I couldnt be happier with his customer service!

Benjamin helped me get into the one plus 8. Awesome help

Perry and the other salesman there are seriously the best, they hooked me up and made everything go by smoothly highly recommend this store!!

Upgraded here thank you Benjamin!I had to come back for a second phone!

Akshay was outstanding helping me replace my old iPhone XR with a new 12 because of a cracked screen. He handled everything and explained that I’d save money in the long run by going with a new phone instead of using insurance to get a refurbished. I have had nothing but awesome customer service at this store and I’ll definitely continue to use them because of the way they help out the customer.

Benjamin at the chino Verizon store on Euclid just hooked up both of my parents with the new LG v60 free dual screen, screen protector, and unlimited plan for an awesome price... friendly service and best of all dual language made them feel very comfortable A+

Akshay great service. He helped me with a Sim swap and transferred all my information from the old device to the new device. Thank you for your patience.

Upgraded to the NEW One Plus thanks to Benjamin! Awesome Speedy Service!!

5 stars for Akshay for helping me with my google account. Great service. Much appreciated.

Johan was amazing! Helped me out getting a new phone when mine broke and I needed it the most. Got me in and out in no time!

Upgraded to the S21 Ultra by Benjamin. Absolute pleasure!

Helped by Ben! Great Phones and Deals!

Benjamin was a great sales associate with me. I walked in wanting to buy a cheap phone just for a meanwhile and benjamin was being a really great sport with me and comvinced me to upgrade to the newest LG V60 phone. Dude has skills to change a person mind and i think this Verizone Store has a great employee on their side.

Came in with my pops to help him buy his phone but Akshay convinced me to buy one too. He was super helpful and knowledge and made the whole experience fast and easy.

I get a new line and buy a new iPhone yesterday and working with Carlos Sosa made the process so much easier! He told me everything I needed to know and answered all my questions. and Carlos Sosa was very patient while I made up my mind. Thank you . And you the best 🤗

Akshay always helps me with my device whenever I come in the store. Just bought a phone from him last week. Had a great experience with him. Came in today to transfer my phone contents over and he was more than patient and friendly. Akshay is awesome and intelligent.

Great customer service from Johan, helped me with all my questions got me a great device and helped me with my nurse discount! Ill be coming here forever! I wouod recommend johan 10/10

Upgraded by Ben! Unbeatable service!

I stopped by the Chino Verizon this am. Yes they’re open. Had issues with my phone. Worked with Jennifer Mata. She was kind, professional and made my visit pleasant. The store followed all the Corona protocols and I felt safe being there. Highly recommend this Verizon for great service. And yes my phone is working.

Benjamin was awesome to work with. We left the store with 3 new phones and saved $35 on our monthly bill.

Should’ve went to an official Verizon store or done it online.

Akshay Prakash was awesome and helpful! Super friendly and personable! If ever I need something new I will definitely try to get him to help me.

Benjamin help us save money, awesome experience made buying a phone so ez great dude

Akshey. Was very helpful and great customer service. Did a wonderful job with putting on my phone cover.

Clueless about help with my phone 😡

Great Service, they done a wonderful job on my mobile

ABSOLUTELY AWFUL-AVOID AT ALL COSTS! The Reps at this store are swindlers and Charleston. Bought a phone here and was told I could return if I didnt like it. When I tried to return, they refused to take it back and said that it had a chip. Rep suggested using insurance to get a replacement, which I did-they wouldnt take a BRAND NEW SEALED phone back either. Uhg Ive been a Verizon customer for 20 years and always had great service from Verizon but,, This Reseller store is out to cheat people and has convinced me to only go to a REAL Verizon store-NOT a reseller like California Cellular Sales. DO NOT GIVE THESE PEOPLE YOUR MONEY! ALL OF THEM THERE ESPECIALLY THE MANAGER JENNY ARE AWFUL. NEVER AGAIN. I hope Verizon pulls their license agreement

Came the store to replace a broken and my boy Ben came through helping me choosing the right plan and the customer service was great Any question I had he had an answer. I would definitely recommend other friends and family to this store

Do not go here. Theres a standardized $35 set up fee and their phones are over what youd pay at a regular corporate Verizon store. This is a contracted store called cellular sales, which you wouldnt be able to tell much difference except for the terrible customer service, overpricing, and small sign on the door. Verizon store in the Chino Spectrum is a corporate store, save yourself the trouble.

Benjamin helped me out today. He was kind and courteous!

Benjamin was very polite and professional.

The store manager, Jen Mata, is knowledgeable, professional, well spoken, extremely helpful and patient. She always gets the job done in a timely manner. I am a very satisfied customer thanks to Jen.

Came here with Benjamin, best worker there and very kind! I am coming back for sure.

Benjamin was very helpful and patient helped us transfer all our data and setup our phone !!

Benjamin provided top tier service . I got an LG V60!

Jay hooked me up with his amazing skills and made sure my phone was activated and working properly. He also assisted me with picking the right case for my iPhone.

Very accommodating. I was in a hurry and they got it done quickly. Kind service.

Akshay is awseome, he tried to fixed the problem I have tirelessly. I really appreciate his great customer service.

Went into Verizon today to get a new phone and I was helped by Nick and Tyler. They gave me all of my options for getting new phone and saving money. I had no idea that Verizon had discounts for first responders. My husband and I ended up paying off his phone and I got a new phone in the process along with saving $35 a month off of our biking. The process was very easy and they were very helpful.

Jenny is amazing! Ive been bugging her about deals and issues with my phone for a while now and shes been super helpful. I finally decided to pull the trigger and actually upgrade to a new phone so I stopped by and Jenny went above and beyond to make sure I got the best deal and pricing for my needs and usage habits. She even remembered little things I had mentioned a while back which was very impressive. I highly recommend this store because they really are all about making the customers needs their number one priority. In the crazy and complicated world of smart phones and service/data coverage its good to know that I have the right people on my side. Thanks again Jenny, loving my new phone and everything else that came with my package.

Benjamin was extremely helpful and I couldnt be more pleased with my experience. I would happily come back to this location with future inquiries

I can’t say enough great things about how amazing this store is and it’s staff - especially the manager Tyler!! Took GREAT care of us! He listened to OUR needs and then expertly guided us through the process to facilitate those needs. HIGHLY recommend taking care of your Verizon needs at this location.

This store is amazing. The two people that Were there when were super friendly. Especially Jenny. Came in just to look around, but ended up leaving with a new case and a new car charger. A big plus too. It was super clean. Definitely coming back to this location.

WOW and WOW again Tyler you are the best thing since sliced bread. You helped me in a desperate situation with my phone which I thought could never be done because everyone else was telling me something so different .But you changed that and I walked out of there with a working phone.Then to top it all off I brought my family back and you treated us so well gave us the best service that anyone could ever ask you did everything in your power to give us the best deals on every level. WE are talking about 3 upgrades and a added line. If everyone in the retail business had the Outlook, attitude and gratitude and appreciation towards their customers as you do. Trust me shopping today would be so amazing keep up the good work Tyler youre one of a kind!!!!!!!!!!

Came in to get a new line and buy a new iPhone today and working with OMAR made the process so much easier! He told me everything I needed to know and answered all my questions. I am very indecisive and Omar was very patient while I made up my mind. Thanks for the amazing customer service!

Went to return a case I purchased from a different location. After an employee just the day prior stated that I could return it there. I explained to the girl I didnt have my receipt because the girl from the other location didnt give me 1 when I exchanged it for the original case I bought bit I did have the original receipt for the original case purchased. I explained to her that an employee the previous day stated that I could return it there. She said Oh maybe he was a new hire & he doesnt know what hes doing yet I was fully aware that if she looked up my account she could see the purchase & even print out a receipt. However she was to lazy & had no customer service skills & didnt even attempt to pull up my account. I came here because it was closer to my home. She simply stated that I would have to go back to that location for the return because it was in there inventory. After calling 4 different locations they all said I could have returned it@ any location because the purchase was linked to my account which any location could look up. This manager showed horrible customer service to her employees who were there with her. Ill never return to this location again.

Extremely happy with the customer service we received. Every time we come in the store all employees are so pleasent and extremely informative and helpful. Went in today for a damaged phone case bought through this store and Kim helped me the warranty replacement. Even put the case and new screen on for me. Kim was very awesome and installed HUM for us in our car. She let us know about all the great promotions going on. Definitely earned our business and keeps us very happy Verizon customers. Will continue to come to this store and to Kim. Great job!

The service provided at the Verizon-Chino Store was exemplary. The sales representative, Jennifer, was excellent. She walked us through the process which in our case took several days due to very poor service and cooperation from a prior carrier. Since then, Jennifer has followed-up, on several occasions to make sure everything is working well.A customer could not ask for better service. Thank you Jennifer.

I loved the store, the staff and how well we we’re treated & best of all I got great service on a great plan with Verizon! We love it! Special Thanks to Jenny! For assuring we had the best plan, and helping us switch! She answered all our questions, made everything very clear & was very friendly, and patient! I will recommend this store to everyone I know.

Robert made my purchase of new phone Painless! Other stores have been TORTURE!! I am hooked on this store and will refer and be back! GREAT CUSTOMER SERVICE! Answered all questions. Patient and professional! I am a very happy and satisfied customer.

Robert Moro was very friendly and patient with us. We had many questions about the various options regarding getting a new phone. He explained all the details and very helpful to our needs. We are very happy with our final decision on buying the new phone. We were very grateful for his time and patience with us.

Robert was my sales person and took the time to understand why I was looking to upgrade my phone and what features were important to me. I upgraded to the iPhone X max and also purchased an Apple Watch. I spent several hours at the store getting training and the new technology.Everyone was very helpful and patient and explaining all the details of setting up my phone and watch. I would definitely recommend working with the representatives at the store.

Kimberly is an amazing associate! She has gone above and beyond to help me and provide me with information regarding my phone plan bill and purchasing a new phone! She is my aunt so she is constantly reaching out as an associate making sure all our needs are met and if theres a better deal or plan we could be on she is there with all the information to tell us and help us out with it!! AND the best part is almost all of everything she has done has been over the phone! She is helpful and available every time we need her! Thanks Kimmy! 😘😘😘

Had a great experience here. Brian was great very knowledgeable and got me what I wanted and not what he thought he could sell me. He made a great repor with my 16 year old son and he listened to what I had to say. Got a new iPhone 6s and I love it. I would recommend this store to anyone looking for great customer service and people who know what they are doing. Kim also helped me when I locked myself out of the phone after hours that was awesome ! Thanks Verizon family ! Will be back

Estefani -she is the BEST representative to helping us to exchange phones, applying new account credit for refund. She is super nice and patience with all of questions. I definitely will come again here because her!!!

Neil and Akshay fixed my smart phone problems with joy too.

Tyler was extremely helpful. My husband lost his IPad and Tyler was able to help us replace it without killing us financially. He was patient and helpful but not pushy. We left much happier than when we walked in!Thanks Tyler! 100% recommend Verizon on Schaefer in Chino.

The best experience ever for new phone account! The customer service was outstanding, Robert was thorough, professional and had patience with backing up my info and setting up my email accounts. Don’t bother going to the Verizon store at the Spectrum because you will not get the service provided by this store in Chino at the Stater Bros Center.

Attentive staff, and prompt answers for questions. Very helpful without seeing a customer as just a sale.

This Verizon location has great customer service! Abu was the representative that helped me and my father, and he was so patient. He went over all the new features of the iPhone and didn’t rush us at all. I would come back to this location.

This place was Awesome !! Our assistant Sonia was super helpful and gave us the best deals!! We left the store super happy !! She saved us at least 800$s!! Best place to go for your Verizon needs!!

Even though I live the Boston area I was able to get my phone from one of your representatives, Jenny Mata. She was very professional and took care of everything. She mailed me my phone and checked to see if it had arrived. Once I received my new phone she was able to activate it even though we live on opposite coasts. I was very impressed because I was a little worried it could have been a disaster. But it was so easy and I love my new phone. Jenny is amazing!

I came in to replace my phone for an upgrade today and had a great experience both Retailers Robert and Stephany were super friendly and helpful! They had great insight about their services and products. Over all a great experience this will be my Verizon from now on!

Today when i visited my nearest Verizon store I was greeted in a very professional manner, best visit Ive experienced with any phone company that I had visited. Also to say that Ive always owned a device from a separate company, reason for my visit was due to a promotion I had heard that was going on and had to visit in person myself to believe it. Kim, who was the lead that helped me was very friendly and answered all questions that I had quickly and gave me any best options that I can choose from to make sure I was happy with my payment plan and as well as my devise. Im overall excited with my new device and now can say Im a proud member of Verizon. I recommend this cellular cells Verizon chino location store, if you are looking for a quick visit that can also get you a perfect plan that will not only save money in your pocket but also you can have a device that youre happy with.

A++++ for this store! Live in chino but from chino hills and have ALWAYS gone to chino hills store..NOT ANYMORE! This store is not crowded at all! Everyone is super friendly --SUPER FRIENDLY! And its quick! In and out! Like the burgers 😜. GO HERE, PERIOD!! Deandre was AWESOME! thank you so much for your professionalism and help!

Benjamin set me up with an LG V60!

An was a great help! Super informative. I had a lot of issues going on with my account and AJ got me set up in 30 minutes. Your attended right away, if you have any questions they answer them in detail! This is my new store.

Super great experience with Aidarus Abbas. Definitely coming back to him when I need help with Verizon. Very helpful and knowledgeable!

Jenny was so very friendly and helpful, all store associates were as well. She reduced our bill significantly and gave us better monthly service. Thank you!

I was looking to switch carriers because I wanted better service and I decided to come to this store. I was greeted by Andre. He was very knowledgeable, professional, answered all my questions and made me feel comfortable. I couldnt have asked for a better experience! I would definitely recommend him. Thank you Andre!

Best Verizon store! Robert helped out so much! He was able to lower my bill and get me an upgrade with unlimited data! Very happy with the service here!

Had one of the easiest experiences getting a new phone today. Dominic was so helpful and found a phone/plan that worked for me. Good experience all around, thanks so much.

Thank you very much Benjamin for his attentive service, very nice and friendly.

I was very impressed with the friendliness and customer service I experienced at this Schaefer Verizon chino location. Jennifer was a great help and assisted me with my phone issue. I would recommend this location for anyone looking for a phone or accessories.Thanks again!

All this place cared about was making a sale, and dont care if they screw over their customers. I used to work in phones and never lied to a customer the way that Gerry (Gerardo) lied to my boyfriend and I. We had to pay an entire month of service without a phone because of his wrong information. The manager was useless and over the phone correction was a nightmare. We ended up on the phone for 2 hours to fix what Gerry did wrong and are still having issues because he selected the wrong phone plan as well. Dont go to this store if youre looking to be taken care of right, my boyfriend is a Verizon customer of 14 years and has never had an issue until Gerry. The customer service over the phone agreed that we were screwed over and did everything they could to help us out of our bill, but it was inevitable. Hope this helps and it doesnt happen to you.

Usually when I walk into a phone store I expect mediocre customer service at the get-go. This was not one of these times. A salesperson named Matt helped me choose my new car mount and was extremely knowledgeable about the different kinds. I left feeling pleased and not ripped off. 5 stars for this store!

Guys did an amazing job taking their time and put every effort into finding me and my family the best devices and finding ways to save us money. Great job fellas!!

Micaela, did an amazing job helping us with phone issues. Extremely patient and super helpful. Definitely coming here again!!

The guys at Verizon store here were great. They got us new phones and were very helpful.

Came in because my phone was lost at newport beach and we came in with a seemless experience. Adrian was very helpful and made this a easy process in spreading out our options while delivering great customer service. I highly recommend coming here for any issues you may be experiencing or buying/upgrading your current phone :)

What an awsome store! This was not the typical sort of move-em-in, get-em-out experience weve almost come to expect from previous experience. Instead, from the moment we entered the store we found ourselves treated to very competent and professional employees who took their time to walk us through and talk us through every question and concern we had regarding our plan and our phones. Seems funny to say, but we had fun! Were glad we found/chose this particular store and know that well be going no where else in the future for any and all Verizon needs.

After having a typical Monday which included breaking my phone Sales Rep Kim took care of me. She was kind enough to stay past store hours and even transferred all my pics and contacts. I will definitely be back whenever I need a new phone or just have questions. Thank you Kim for helping me end my day on a good note!

Aida hooked us up, he’s the man. Come see my guy here at the store. You won’t regret it.

Great customer service! Alex was very helpful, since I know little about smartphones he helped guide me the perfect phone based on what I like. The rest of the team was also very polite and helpful with applying my screen protector and transferring information from my old phone. I will definitely be sending all my friends and coworkers here.

This place was incredible Kim and Noah were very hospitable and helped me get the best bang for my buck. I did not feel pressured and I got exactly what I wanted with a great price. I definitely recommend this place to everyone this by far is the best Verizon I have been too

Akshay great job

I went in to check their products because I have been wanting to switch providers. Andre helped me by showing and explaining to me all the plans and cell phones they had and answered all of my questions. Outstanding customer service and professionalism. I recommend him!

Jonathon and Tyler did an amazing job, not only with customer service and friendliness, but with total transparency and working every possible deal and promotion that Verizon is offering. If you guys are in the chino area, their store is next to stater bros, stop by and have a welcoming experience!

This is a wonderful Verizon office. They are all so informative and so friendly and willing to help. Kim the manager has really been a great help with everything possible. I highly highly recommend this Verizon facility.....You will not be disappointed!

Came in with technical issues and to pay bill. Aj greeted me and helped me with my account and fixed my Google Account without resistance and answered every question professionally and politely. I will be coming to this location only going forward.

I had written a great review for this store and the sales associate Andre thathelped me when I came in to start new service on 2/18. The service was great on that day until last Saturday 2/25 when this same sales associate Andre tried to extort $476 more out of me by saying Verizon was requiring extra deposit. I contacted Verizon directly and they let me know they first dont ever do that and second had no such information on my account. Be careful because he claims his manager and him had looked into it. Shady Verizon store..!!!!

Wow, I was well cared for here at this Verizon store. My service tech/sales Rep.”King Abu”was very professional and helpful. He help me through some Bill questions. And a phone upgrade. I would recommend him and the Verizon store to friends and family. Yah This is now our family Verizon store!

Excellent service, affordable, I saved a great deal of money and Mrs. Estefani Segura made sure we get the best deal for the whole family. I had T Mobile before and I thought they have good price however the cellular service is not reliable until I talked to Mrs. Segura she took her time to explain all the family packages and suggested one that save us about $145 per month with more reliable service. The store is clean and organized A++++

Had a great experience! Aj an Rob were so helpful. They made a great team. To make my process easy going.

Amazing Service!!! Everyone here is really nice and helpful especially Kim Cisek. I can call her for any questions I have about my plan or devices and she is quick to respond and give me any help I need.They also offered set up and training on our new devices which my family has greatly appreciated. Thank you Kim!