Kelvin is an Effing genius. Solved my problem with my OnePlus device.Thanks, my friend. Brilliant!

Great.. Helped us right away, and didnt take too long.

I really like to my bill here. No head trips! Great customer service. Jose was very helpful great character! Kind and helpful! If we had more people like Jose this world would be a better place!👍

I waited in the car but my lady friend loves coming here

Nice associates, very quick service.

Very professional and kind atmosphere. Had a young lady and gentleman help me to set up a new line and although there was an issue due to the device I brought in ( a watch that had more than one step to connect to their network ) they patiently and with professionalism helped me out. It took about an hour or more but they didnt give up. I apologized on my end because it was my watch that was giving so much trouble but their customer service was excellent. Once again thank you tmobile team ! 😎

Completely awesome experience. Got a good deal on a new device (REVVL 4+), and the service was excellent. Hector was friendly and completely professional. He answered all of my questions - of which there were many - and explained all of the available options in straightforward, easy to understand language. Again, a completely awesome and relaxed experience. I will be doing all of my future business at this location. Thank you very much!

Good customer service Apthony really helped us and did a good job with our phone

Clean store not too much product on display. Understandable

Jeanette was gr8 she took the time to check my insurance on my phone.. completely honest... Also Oscar help me as well nice guy... Can double post reviews but yes both associates helpful

Very nice helped me right away.

Great service!!

Went to upgrade phone. Staff member was in the middle of transferring data and said we could leave cause it was taking too long and they wanted to close. I had been the since 6pm for only an hour, now I can’t use my new phone

Bad cell signal at home. Tell the Grand avenue T-Mobile Store manager about it.He says, so what do you want me to do? REALLY? Now i want you to shove my phone up your ..... Gee. What great customer service. NOT!!!!

Jose very helpful but after leaving started having same problem

Terrible customer service extremely unorganized and unprofessional.

Jackie was very helpful and knowledgeable! It was a pleasure to work with her.

Excellent! They solved my problem in minutes.

Thanks so much for getting such a professional, empathetic, patient and went the extra mile mobile expert, Yasmin to work in your Chino branch!Yasmin is professional in way she treated me, I felt like a VIP coming to your office.Yasmin is empathetic, she understood how I felt, specially I am tech illiterate,.She is very patient with me, because it was hard to take my Face ID, she took my Face ID many, many times, I felt so touched with her wonderful patience!She went the extra mile to help me set my wall paper cheerfully!Coming to your office, it like going to Nordstrom with service deluxe!I will tell all my families & friends about my wonderful experiences with Yasmin in your Chino branch!

Scam store. Go to different t mobile store.

Thank you Hector for the amazing help, very attentive to detail and doing everything to help me out. Answered all my questions to the fullest extent! My favorite spot, the whole staff was knowledgeable and quick. Thank you guys!

Basically David is the man, best manager there. Make sure you ask for him he always helps me out and he has a great smile. Best t mobile in the United States make sure to give David a raiseI always come to this t mobile the beat ever

Called this store since it was the closest location to my sister in law since we live in Arizona and we needed to add her to our plan. When we spoke to the gentleman on the phone he was very helpful explained we qualify for a new iPhone XR when we open a new line. Little did we know it was only to get us in the door. This location is such a scam! Do not go here we will just be canceling our lines and go to another carrier.

Went to pay my bill and Jeanette delivered great customer service and additional information regarding payment plans. She gives you the best options for your needs without forcing you to buy things.

Had a great experience at this store with an employee by the name of Cesar. He made my transition from Sprint to T Mobile very smooth. He was very patient with with us and explained to us in detail everything we wanted needed to know about the plans and phones. Never felt rushed by him. Thanks for great customer service Cesar. My family and I love our new LG G2.

EXCELLENT CUSTOMER SERVICE - I went in yesterday afternoon and was attended to my Gabriel he was more than happy to assist me in getting a new phone and save me money. Leo and Gustavo were also very helpful and made my visit more than welcoming. I would definitely be going into this location for all of my service needs Thank You!

Usually they are courteous and today was no exception. Last time I was there the young man helping me was more interested in his phone than mine. But the fellow who helped me today was exceptional. Got what I needed and then some!

I have to said thanks Hector and his excellent Customer service, that he provided to me and my family.👍

Horrible customer service, cheap lying salesmen. Walked in and asked to get a phone on JOD ( jump on demand) got told I could only have JOD if I already had it on my phone. How is a new customer supposed to have the option then? Heard them speak bad about the customers as soon as they left, was shocked not going to this location anymore. Found much better customer service at the location on Vineyard ave.

Went there on a Saturday and it was super busy but, I didnt have to wait in line! They have a good system so I you can look around while you wait for service instead of standing in a line.Cool upbeat atmosphere, employees are friendly and attentive and very efficient.

This particular location is the worst place to visit if you have any issues with phone. Went in there seeking for help but this employee working in there was very rude and others employee were talking to each giggling ignoring people who need help, refuse to make eye contact and also responded rudely when asked question. Also if you want to go in there be ready to be judged if you are planing to purchase low cost phone.

Awesome customer service there!!I went in to grab Tmobile Tuesday offer & new screen protector. All staff were very friendly.Shout out to Hector E. One of the best customer service I ve ever received . Highly recommend this location .

Do not speak to JOCELYN the employee. She will cheat you and have you think your phone has no fix just to have you purchase a new phone to receive her commission. The store manager ROY is very rude and unprofessional. He will argue with you just to blame the employess mistake on you. Do not speak with the manager to file a complaint because he will argue with you contact the BBB(better business bureau)

Theyre pretty helpful. They do their best to help you get the best deal. No complaints. The plans are pretty cheap too.

Great customer service. Vanessa took care of everything i needed to get taken care of and I really appreciate her great customer service skills. Thanks a lot. This review was well earned

The woman who helped me was very incompetent. She didn’t know about the JUMP plan we were upgrading and tried to charge us for the upgrade even though it was free. I had to keep telling her the correct information. She also didn’t switch the SIM cards out and added some extra insurances/charges without my mother’s consent. I’m glad that I’m more knowledgeable than the employee because I was able to correct these mistakes. Very disappointing. I will find the woman’s name and add it to my post.

Very helpful and friendly employees!

Female African Women was very helpful and solved my issue with my phone. Did not get her name and wanted say thank you again.

Walked in today, this girl had some attitude, was not helpful at all!Not coming back for sure.

Amazing team, friendly have smiles on their face, they take their time to answer all the questions and find the best solutions for any situation, defiantly a t mobile worth visiting, make sure to let the manager on duty of Of the experiences so they can acknowledge a job well done.

A great experience..Jose took his time and was willing to help with anything..even give a few extra details..about our phones..thanks Jose your service was perfect tears

Interesting experience... The guy that was helping Roy, was eating sunflower seeds spitting into his finger then proceeds to put it in to an empty bottle in front of him, while helping me. Been in the cellular industry for 11 years must say thats a first.

Got a phone as an early Christmas present, i noticed a small dot on the edge of the screen, i thought it wasnt a big deal, well it turned into a black line across the screen, i went to tmobile and a nice lady said it can be replaced, but the person who got me the phone had to be present to do the exchange, two days later we go again and they said that I need to speak with the manager, now I went and the manager says its too late to report a problem, seriously??? But she gave me the option to go to best buy and talk to a Samsungs technician to see if I damaged the phone, after an hour of driving and waiting best buy sent me to Bakersfield...total waste of time and money. Bad customer service.

The best t mobile in the company, I don’t understand people leaving bad remarks or comments, patience is key we will have to wait from time to time to get helped, let’s have some patience, thy defiantly do a good job of assisting with our plans or phones, this is a great store to visit

Jesse is a nice guy and helped me with all my I needs, great store great service, make sure to ask for Jesse

No longer with T-Mobile. You can do your own research for the phone company that fits you. Sometimes we need to change. Thank you for reading

Very good. People where very helpful..

Very bad my wife every time she comes in to pay her bill has along wait. They tell her it will be a 10 min wait but turns out to be 20 to 30 mins. Dont understand why they dont tend to people right away that are just making a payment. Or put in a kios. I will try to have her switch provider. You should look into this problem

Great customer service from. Cesar F for fantastic. He helped me find the phone that meets my needs and helped me download Netflixs on my phone.

Hectares is the smartest he is so helpful please go to him every time

Great store great help andy was very helpful came in with a problem on phone and he helped me out thank you

Leo is the man go to him he will explain it all for you

Cannot believe whole store doesnt have a single piece of tool to open phone SIM card tray. Customer rep not even helping to find a small paper clip to do the work.Dont tell me its cellphone store, its just day to day working place.Totally sucks. Even one day I am going to use T-Mobile, will never consider this place.

Thank you go to Yasmine shes amazing gteat store

Thank you leo, it was a dkfficjlt situation but you helped us out a lot pleaze ask forleo

Lousy, charge me a $20 upgrade fee, just to buy a replacement phone??? Thats just ridiculous!! Makes no sense...

I really liked an employee there by the name of Chris. He was not only very knowledgeable, but went that extra mile to explain, in detail, and address all of my concerns with regard to a bill, service plan, or whatever the concern was. Before him, I didnt really care for going there at all. I recently visited this location, because my daughters phone broke (she also has TMobile) and was hoping that Chris would be there to help. Unfortunately, we were told (in a rather rude sort of way) that Chris no longer was with the company. The manager there took our name down and asked us to wait until one of his associates was free. We were helped by a girl whos name I cant remember, but she was of no help whatsoever! She looked like she would rather be any place else but there. The girl told my daughter that her only options would be to pay $170.00 (under the insurance plan) to cover the cost of replacing the phone, or to upgrade to another phone, which would have cost up to $300.00. I asked the girl if there was any other option available, and she sort of rolled her eyes, and responded by saying, nope thats it. Nope? Is that really a word that should be used in a professional setting? I dont know if these employees are paid commission, but my daughter opted to call customer service and ask if they would be able to replace the phone. The woman at customer service told my daughter that the phone could be replaced, under the insurance plan, for the cost of $5.00. Thats right, five dollars! Why wasnt this option made available to my daughter at the Chino location? The individuals here are either not trained or skilled in their respective fields, or they just lack the enthusiasm necessary to work in retail. Its unfortunate, but if I had a choice of calling customer service and waiting on the line for 10-15 minutes, then another 10-15 mins on the phone with them, Id opt to do that instead of driving to this location just to be told that they cant help in any way, AND with an attitude.Bottom line, if you want DECENT customer service call 611; Dont waste your time driving to this location. They wont or cant help you.

Great team wonderful service thanks Matthew

I felt deceived. Do not explain thoroughly what the fees and feature are.

Cesar is the man got me out quickly took care of business.

They over charge me for retuning a Samsung gear 3 after the thing was over heating on me. It was supposed to be $50 like it said on the paper that I had but the manager decided to charge me $75 which its too much since it was not a tablet. She argue with me I dont think its right since I been a customer for Tmobile for a long time noe. Plus over charging your customers its not right period

Best t mobile in all the United States

Called multiple times and was hung up on and ignored. Never had so much trouble getting in contact with a retailer like this, rude and unprofessional.

Jessica provides the service and options, then gets you out of there quickly. Go to her for details and then be prepaired for your expectations to be exceeded!

Service is slow, switch from t-mobile to AT&T due to the fact that t-mobile stores lack customers service. Calling the 611 # is faster but not by much.

Worst t-mobile ever. Much better off at the spectrum or downtown ontario.

Uriel was amazing, thank you for your help

Oscar gave me a great experience, I dont understand the negative comments on here, they do an amazing job

Awesome, Rafael was so helpful!

Very pro great plans

Best store this side of the Mississippi

Always helps when you have a problem.

Verry Good

I love you

LEO is the man, he has the plan, ask for him

Best in the biz

Very helpful

You new phone is here

Great service

Great

Simply the best attencion ..jazmin # 1 and beautiful😍

Very bad the attention that a worker from there gave me, I do not go back to that store

Today I received excellent attention at the tmobile store in the city of Chinese California from Héctor Escobedo Ojalá and everyone was able to learn a little from him. It was really very good

The person who received me upon entering was very friendly. And the person who attended to me was very arrogant, I have problems with my phone that turns off and I try to sell me the same phone that I had so that I was not complaining and told me that I was the only one who has problems with the phone I have a galaxi 6 edge and I have already had a phone exchange for the inconvenience and he told me that he could not do anything for me that he only sold phones and called 611 and they told me that this store is authorized to check your phone and change it if necessary, the man who attended was a Gabriel

My like David thanks for your help

Great store, thanks for the help ... best t mobile ever forever

Why do they give you good service

Thanks for everything

They are the best

Noicr