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CellOnly - Verizon Authorized Retailer
3769 E Lincolnway Unit 2, Cheyenne, WY 82001, United States
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CellOnly - Verizon Authorized Retailer
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Ca
Review №1

Jonathan was very, very helpful. I knew what I wanted when I went in, but, still had some questions just to make sure. He answered all of them and was very friendly and patient. He helped my husband pick out a new phone as well. My husband did not know what he wanted so Jonathan told him the pros and cons of several phones. He was able to find a phone that is working well for his needs. When I picked up my new phone, a young lady assisted me with the set-up and activation. She was very good at her job as well. I could not have had a better experience between the two of them.

Ro
Review №2

Jonathan was excellent, didnt try to sell me things I didnt want. Set up my phone in very little time and explained everything. Ill go back again

Be
Review №3

Excellent customer service. Had a issues with my phone for months, no one could figure out. Kolbi fixed it in 10 minutes.

Sa
Review №4

Johnny was so helpful, knowledgeable and kind. 10/10 service!

na
Review №5

The staff was very knowledgeable, friendly, and well versed in making sure we had the correct information about our products.The store manager Johnny was very good at making sure all customers where Greeted and helped in a timely fashion.

Ja
Review №6

Had a wonderful experience Johnny is definitely top notch!! He was very knowledgeable and helpful. His customer service is exceptional and he definitely goes above and beyond. Deserving of a raise and/or bonus.

Na
Review №7

The only reason I give 4 stars here is due to the wait. Johnny served three other customers at the same time he helped me upgrade and tweak my account. All the while he smiled and thanked us all for our patience. His confidence and attitude clearly stemmed from competence in his field and a desire to help. Give this man a raise, and get him some staff!

Tr
Review №8

Kolbi is very knowledgeable and great to wok with. When I went in there the first time she was training another employee. It got pretty busy but she kept her cool and was able to help everyone with their questions and phone problems.

Ji
Review №9

I had the best experience I’ve ever had buying an IPhone. My sales rep, Johnny, assisted me through the process and talked me through each step. I knew exactly what to expect and no hidden surprises. He found me some amazing promotions and discounts without asking for them. He was impressive, helpful, and I will recommend him to my friends and family. So nice to work with someone who is honest and trustworthy! I won’t go anywhere else for my business!

La
Review №10

Kolbi was very nice and friendly.She was very knowledgeable about the stores products and their locations,I would recommend this store to anyone.

Na
Review №11

The lady who helped me was very friendly and helpful. She transferred over my old device data and installed the screen protector on my new phone.

Mo
Review №12

Everyone was very helpful and knowledgeable! And to top it off they were all very friendly!

sp
Review №13

Johnny was super helpful and awesome pulling one line from AT&T to Verizon. He was very patient and knowledgeable about the whole process.

Ve
Review №14

Johnny was great! Very knowlegable and helpful. I am a senior citizen and he was very patient!...couldnt have asked for more!!!!! Thanks Johnny!

Ha
Review №15

Kolbi was great to work with, and Johnny had the place running very well!

Da
Review №16

Jonny was very informative and helpful in each area I needed help in: purchasing a tablet and headphones.

Ju
Review №17

Johnny was very knowledgeable and helpful getting my contacts, calendar, etc switched over from my iPhone to my new Droid.

Mi
Review №18

Kolbi did a great job helping me today and explaining everything clearly. Highly recommend this store.

Te
Review №19

I went into CellOnly in a panic because my phone had died. Eric welcomed me in, listened attentively to my description of what was wrong & then capably assisted me with the purchase of a new phone. I appreciated his kindness and professionalism. Eric is a great Verizon representative!

No
Review №20

Both workers were very friendly and the one that helped me directly was thoroughly helpful. Not much else to say; no complaints

Li
Review №21

Kolbi was the only representative at the store when I was there. She handled several customers and was polite and efficient throughout my time there. I will see go back to that store when I need any Verizon products or help.

Ca
Review №22

I was able to get a paper receipt which nobody else seemed to be able to do. I appreciated Colbis help.

Sh
Review №23

Great customer services and didn’t take long to get what I needed

Co
Review №24

Eric did an outstanding job of helping me with a trade in on a broken phone. When I tried to use my Verizon up dollars it wasnt showing on his screen. Eric took it upon himself to call Verizon corporate to see if they could help. When they werent able to help, Eric spoke with the Regional manager and they fixed the situation. So outstanding service!

Da
Review №25

Johnny did an awesome job getting me going. I needed a phone and he got me through the hoops in no time.

Ka
Review №26

Kolbi took her time to explain the pros and cons of different cases, screen protectors, and the camera lens protector. She was patient and helpful. I appreciated her help.

De
Review №27

Great friendly service. Knowledgeable best plans for my budget. Great personality

Do
Review №28

Very rude customer service felt like I was a burden and didn’t feel welcome I said I would go else where and she said well they won’t transfer your stuff over and if you come back I’ll have to charge you $20 and if they do transfer your stuff it won’t be done correctly made it sound as if they were the only ones that know what they are doing when in reality they probably know less then what a average customer doseSAVE YOUR TIME AND MONEY GO ELSEWHERE

Pa
Review №29

I went in to upgrade my phone and Kolbi helped me out! She answered all my questions, was honest, and didn’t try to upsell me anything. I would definitely recommend this store to others!

Be
Review №30

Professional staff. Always courteous Im very friendly I especially like John

AR
Review №31

Great service! I’m not going anywhere else for a new phone.

Jo
Review №32

My experience in the store was great. Johnny helped me get my new phone set up, and has helped me in learning how to use it. Very professional, and easy to do business with. If you ever need a new phone or have any questions about Verizon, go see Johnny at CellOnly!

Br
Review №33

I was very pleased with my service from this Verizon store by Johnny Souza. He was professional and engaging. He answered all of our questions and went to great lengths to make our experience with starting with Verizon seamless.

De
Review №34

Johnny was great. He got my phone setup and helped surprise my wife with a new phone

Ke
Review №35

My experience with CellOnly was great. Kolbi was great to interact with and she was patient with me as I learned my new phone. She answered all my questions with a smile. I will be returning to this store.

Ka
Review №36

Kolbi was very helpful and saved us money on our monthly plan.

Da
Review №37

Quick, friendly, and knowledgeable store and staff that provided great service. Thanks Kolbi!

Ca
Review №38

The young man who helped me, was knowledgeable. Beyond courteous and very helpful.

La
Review №39

Weve came in to this store for all of our cell phone needs for years. Weve always had good customer service. They are very helpful and knowledgeable. Unlike many other Verizon stores you dont have to wait in line which makes it so nice. Ill always reccomend these guys.

Er
Review №40

Johnny at CellOnly was very friendly and knowledgeable! He wasn’t at all pushy and made for a very helpful shopping experience. I would shop here again!

Da
Review №41

I had a great experience. It was nice not to be rushed and everything was explained in detail.

Ja
Review №42

Kolbi was awesome! Couldnt ask for better customer service!

Je
Review №43

Johnny Souza was such a great help to my husband and I when we came in to ask about upgrades. He was patient and answered all our questions and made great recommendations. We walked away with 2 iPhones and 2 Apple watches and he even provided phone support when we had questions later that day. He’s a great asset to this location and deserves to be recognized for his great service! Thank you Johnny!

Me
Review №44

Johnny was very helpful and kind. Everyone who was in the store was very kind. I would recommend them anytime. I will be a repeat customer and work with Johnny again.

Jo
Review №45

Kolbi is always great. In and out no hassle.Kolbi ia the reason we come to this Verizon store.

Lo
Review №46

The best experience We’ve had at Verizon! Nice store, great staff!! Our salesperson Eric was very friendly and helpful!

Ri
Review №47

They are always curious and polite and helpful

Da
Review №48

Johnny provided outstanding customer service!

Da
Review №49

Kolbi was great to work with! We had some issues with a new phone right out of the box but Kolbi took her time to make things right and make sure we understood everything that was going on.

Kr
Review №50

Very good customer service from Johnny. Usually a trip to a Verizon store is a dreaded adventure but this experience was quite painless.

La
Review №51

Eric was excellent. Provided detailed information regarding the new phone and accessories. Very helpful and would highly recommend to others.

Ro
Review №52

Johnny was very helpful with ordering my new iPhone 12 Pro Max. Very Good customer service!!

Le
Review №53

Ive been with Verizon for almost 20 years Enhanced down Johnny is been the best customer service representative I found at any Verizon store So ask for Johnny..

Te
Review №54

Johnny was very knowledgeable and helpful. Tried to make sure we understood everything he was telling us.

Na
Review №55

John is very helpful, friendly and knowledgeable.

Da
Review №56

We were a customer with cellular one and sprint for over 35 years then started having problems with them came to Verizon Kolbi did an excellent job she got everything swapped over very professional and polite will continue doing service with Verizon for at least another 35 years thanks again Kolbi great job

Da
Review №57

Johnny was very attentive, friendly and knowledgeable. He took care of my problem, and questions very quickly.

Jo
Review №58

Very fast & great communication

Ke
Review №59

This place was great. The customer service was amazing! I will definitely go back again.

La
Review №60

Kolbi was knowledgeable and efficient and made setting up my new iPhone, while transferring all the data from my old phone, so effortless! I highly recommend this location.

me
Review №61

Johnny was amazing. So helpful and patient

Do
Review №62

Best customer service that I’ve ever received at a Verizon store! Johnny helped with full transition of contacts, apps, photos, etc from an android to iPhone with zero issues.

De
Review №63

Awesome customer service! Very helpful and knowledgeable!

Ke
Review №64

This place really rocks! The customer service was amazing and efficient. I will definitely be going back.

El
Review №65

I went into the cell only store (authorized Verizon store) thinking it would take forever to get a new phone. I was wrong. Kolbi and the other team members were so efficient and knowledgeable. I will continue to go this store in the future.

Ka
Review №66

Kolby did a great job & I’m an “extra” kind of customer & she handled my demands wonderfully.

Sh
Review №67

Great customer service with no hassles! Very knowledgeable and friendly staff!

Br
Review №68

Jonathan was most helpful and polite

Jo
Review №69

In and out with what I needed! Thanks!

Fr
Review №70

Taylor the manager was awesome with the service! She knew what she was doing at all points of the sale ! I think shes an great employee! She made sure that everything was working and that all my stuff transfered from my old phone! Best cell buying experience I have ever had!

Lo
Review №71

Great service, in and out no overbearing sales men.

Hu
Review №72

Excellent customer service. I had a hard time picking a phone case & the gal that works there named Taylor helped me pick an awesome case, then I had a few questions about my bill & she was able to give me an answer instantly! Would definitely recommend this store for all your cellphone questions, concerns, & accessories!

St
Review №73

Great customer service, knowledgeable, and helpful!

Ba
Review №74

A well informed young woman, very helpful, anticipated my needs almost before I asked. Absolutely allowed my anxiety melt away. Even put her # in my phone in case I had ?s or concerns after I left the store. Very professional and friendly. Thank you Taylor!

Ge
Review №75

Excellent service!

Je
Review №76

Excellent service, no hassles!

Ph
Review №77

I have had the best experience that I could ever have at a Verizon store! It is the greatest and they have the greatest customer service that you can even ever imagine! Anything you need they will take care of it and they are great great amazing people! you cannot lose with this store it is absolutely amazing if Verizon is your carrier this needs to be your Verizon store!

Ky
Review №78

This store is amazing. Morgan always goes above and beyond to give me the best customer service possible. She will make whatever calls necessary to get done what I need. Definitely recommend coming to this store

Er
Review №79

Cool👍 the guy there is really nice 👍

Ho
Review №80

Eric was very helpfull in answering all my questions and getting me a new phone

Je
Review №81

Taylor was wonderful! Very knowledgeable, quick in her work but very thorough. 12/10, will return again.

Co
Review №82

The service was great and friendly. A little pricey for a screen protector.

Ca
Review №83

She was very knowledgeable and very patient when I had her explain something l didnt understand the first time she told me about a feature. I have been to this store several times and received excellent advise and help

An
Review №84

I travel a lot both domestically and internationally. My old phone was on its last legs and I wanted to get a new phone before I was caught somewhere with an old dead one. The service here was fantastic! I got the right phone I needed and at a price that was perfect too! Got everything transferred over with zero hassle. Would recommend this store for all your cell phone needs.

Kr
Review №85

Excellent service when you can get in. Their staff is too small to accommodate a large customer base. They do need more people to staff the store so no customers are turned away.

Su
Review №86

What a Fantastic experience with the purchase of my new Samsung Galaxy 10+. The Best customer experience weve had with Verizon. You should be very proud to have someone like John representing your business.Andrew was also amazing. We will definitely refer people to this establishment.

Cl
Review №87

The Verizon representative was very attentive to my negative experience with the corporate Verizon store in Cheyenne, WY. The store is on Dell Range Blvd and has a reputation for terrible, rude customer service.

Ca
Review №88

Taylor was so helpful and pleasant to work with. I got two brand new phone. And I couldnt be happier!

Ka
Review №89

Morgan provided exceptional customer service. She took the time to explain things to me and was very knowledgeable and patient along with demonstrating a welcoming and friendly atmosphere. I highly recommend her

Je
Review №90

They have a couple phones on display, a couple in stock (albeit not necessarily the same phones as are on display), and a bunch of decorative phone cases on the walls.

ja
Review №91

Friendly and knowledgeable. She wanted to make sure she did everything right

Co
Review №92

Very knowledgeable and courteous always eager to help

Sa
Review №93

Taylor was awesome, solved problems for me that I had spent hours on the phone trying to handle. Very polite and friendly. I will definitely be using this location from now on.

Ni
Review №94

If you don’t want to wait in line for 2 hours after someone with a tablet takes your name GO HERE! Johnny helped me with a problem with my phone. I told him I was scared of my phone and he fixed the problem and didn’t even laugh at me. No waiting. No pressure. No rude employees. Just common courtesy here.

Sa
Review №95

Great service very friendly.

Ga
Review №96

I will definitely be back saturday to get a new phone after 5 years. Andrew made me pretty confident with transitioning to a new device. Would highly recommend this location

Mi
Review №97

Taylor was super friendly and very helpful. If you are looking for a phone upgrade, I would recommend Calling.

Ji
Review №98

Marisa’s fine sales person I really count on her for all my questions I’m so delighted that I met her thank you

Ma
Review №99

Would highly recommend this store. Was helped by Taylor and she made the whole experience go smoothly

Mo
Review №100

Excellent customer service! I came into the store very upset and overwhelmed with the problems that kept happening in my local store. I drove 45miles and it was so worth it! I was welcomed by a associate name Jonathan! He was very understanding and considerate of my situation! He took the time to make sure he not only fixed all of my issues, but mase sure i was 100% satisfied! He was such a amazing employee, and person! I will continue to drive the extra 45miles ANY time i have a issue simply for his amazing customer service skills!

Information
5 Photos
100 Comments
4.7 Rating
  • Address:3769 E Lincolnway Unit 2, Cheyenne, WY 82001, United States
  • Site:https://locations.cell-only.com/wy/cheyenne/3769-e-lincolnway.html?y_source=1_MTE2Njc2NzQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 307-823-3990
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:Closed
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:10AM–5PM
  • Saturday:10AM–5PM
  • Sunday:10AM–4PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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