I recently purchased a new Hyundai Santa Fe from here and could not have asked for better customer service. The gentleman helping me was able to answer all of my questions and help guide me through the process of purchasing my vehicle. Before leaving, he took the time to sit with me to show me how to customize my settings and connect my phone. Thank you to Hall Hyundai Chesapeake for making my car buying experience quick, easy and painless!

Just go to Checkered flag. Way better experience purchasing my wife’s Tucson through them. Can’t wait for the survey to give this dealership 1 star. Poor Keith is catching strays. Keith was mostly fine except for the flimsy handshake after I got the car.The rest is the finance team and the son of the gm. They’re terrible.

I purchased my first Hyundai today, a Sonata Limited from the Hall Hyundai dealership on Western Branch Blvd in Chesapeake VA. Justin Champ was my salesperson. He was outstanding! I went to the dealership a couple weeks ago by way of Justins invitation. He is like family to me, so I trust his input. I was looking at other cars but when I saw the Sonata Limited with the tan trim, I fell in love; it was a done deal once I drove it. Beautiful ride! Justin is a consummate professional. He is most patient and is no pressure. I love that! He is a young man but does not shy away from closing the deal. He closed the deal with me and I am happy.,

Hall Hyundai Chesapeake always provide outstanding service. Sam P, is the best service writer on the planet! The technician’s are A+CPT W

I purchased a new 2022 Hyundai Elantra in October. Everyone at the dealership was nice, pleasant, and helpful. My experience felt personalized as we navigated through the buying process. I decided to purchase all the extra warranties, and I am glad I did. Two days after driving off the lot, my country road flattened one of the tires. It was an oyster shell. I threw the spare on, drove over to the closest Hyundai dealership, but they were not the most welcoming and wanted me to leave my car there overnight. I then called up my guys at Hall, the service associates were getting ready to go home for the day, but they stuck around until I arrived. The service department had it changed within minutes, again so nice and friendly. I also was stressed about my dogs being in the car as I was on my way to Richmond when this flat occurred. They welcomed the pups and allowed them to explore the dealership :)Thanks guys!

Hall Hyundai did an amazing job on serving my 2019 Tucson,. The ladies at the service desk were really friendly and super professional. I high recommend hall hyundai.

Great service check in.Work done as promised.Thanks for a great Service Manager.

Angela is awesome. Hall Hyundai service got me back on the road. Much appreciated.

Great place to have your car service needs met. Friendly staff.

Great experience. Very helpful and friendly. If I lived nearby would definitely come back.

Service dept is horrible with limited to no customer service as a whole. Ive had more issues with my vehicle since my first repair here at Hall Hyundai Chesapeake. Just terrible and disappointing; HORRIBLE customer service at the service dept. The Service Manager (Steve) is horrible, with no customer service etiquette. I will travel 3hrs to Jacksonville, NC for good service from Hyundai. Jacksonville, NC crew is awesome! Miss those guys.

Dealer repairs are usually more expensive than local mechanics, but I have recently had good service from Hall so I brought them my Sonata for new brake pads and rotor resurfacing. There was an error in the resurfacing that caused brake chatter. When I brought the car back, they immediately identified the problem and corrected it by installing new rotors, no additional charge to me. I appreciate them standing by their work. Thanks Sam Pedraza.

I unfortunately bought a car from another dealer for my daughter who is new to the driving world. Shortly after pulling off the lot of that dealership we noticed the car which is a Hyundai Elantra was making a strange clunking noise when you pressed on the gas. We drove straight to Hyundai with only 10 min before service closed the service team gladly took a look at the car and told us the bad news that the car had engine damage... As you all could imagine this was extremely upsetting and my poor daughter was in tears. The wonderful team at Hyundai told us about a issue that was going on with the engines from that year of car and got it covered by Hyundai to be replaced thank the lord. So they kept the car took care of all of the cost yes it took some time but we couldnt be more happy in the end of a really bad dealership who did us extremely wrong.

Bought my car here at Hall. Excellent price and excellent sale personnel. It was a quick sale which I APPRECIATED!Had to get my oil changed so I took my car in without an appointment. They could not get me in right away so I had to call and make an appointment. They did not have any appointments within the week, so I had to take the car to another Hyundai Dealership near by. The service department manger did call me back which I appreciated.

Service department! Professional, respectful of your time, and extremely friendly. Spectacular customer service.

This was my first time ever buying a new car and I’m glad it was with the team here at Hall Hyundai Chesapeake. My salesman was Justin C., he was easy to work with and really patient with me has I took my time browsing. The team there also was able to get me better rates than my bank offered me.

Just have to say that this was the most pleasant and enjoyable car purchase that I have ever had anywhere. Justin and Kyle were the best ever. We explained what we wanted and our financial needs and within an hour were had test driven and been approved for the 2022 Tucson. Oh my what a gorgeous car. Peter in finance was so helpful and not pushy. He explained everything and we came away with a great price and car. This is how a car purchase is supposed to be. Thanks to the three of you. We plan to keep this vehicle, but if the need comes up will definitely be back. I have been giving out their names to all my friends that have seen the car.

What stood out about the dealership was the customer service process and the vibe of the place. The tunes were encouraged me a little to buy a vehicle, but not today (LOL). Will definitely recommend the service department.

This was my first time buying a brand new car on my own straight from a large dealership. Chris was very helpful and made picking out my kona a piece of cake! Peter was very patient with me and really took the time to explain my perks and services after purchasing a new Hyundai. Overall, I had an amazing experience at this dealership and I will definitely be coming back to purchase another car in the future!

Service for the recall was fine. I had another issue I wanted looked at, but declined when I was told the diagnostic fee was $159. Ridiculous!

Highly recommend their service they have the best service manager Steve Cook is always there to help and answer any questions I have!!

Sam was very helpful in getting us in for service and getting the three things we needed done. When we got the car back the airbag light was no longer intermittently coming on. They had wrapped the seat and steering wheel to keep it clean as well as a paper floor mat. Great experience!

I had a wonderful experience at this business today, I will return for all future repairs. PureExperts✓✓The gentleman at the front desk this morning was very pleasant, the one whowas groomed so very well, along with his awesome hairstyle, like he stepped out of a GQ magazine. We were very pleased during our visit.

Great dealership! They have super friendly employees who are always helpful!

Hall Hyundai did a great job replacing my tie rods n doing a alignment. I feel like Im driving a brand new car again! Thank you for a excellent job well done!

Got an oil change at Hall on 9/7 and noticed on 9/11 the oil was leaking. When I first got my Hyundai Tucson and got an oil change back then at Hall, I ultimately had to get a new engine because it locked up due to the drain plug coming off at a certain point when I was driving a few weeks after. All the oil had drained onto the flatbed tow truck. Im not sure if I am ever going to have them change my oil again.

After a certain concern regarding my vehicle, The service manager Steve Cook reached out to me the same day and resolved my issues. I appreciate him and his team. His service advisor Sam Pedraza is wonderful, he kept me updated on things when my vehicle was being serviced and I appreciate the communication.

SErvice is excellent the people are polite,kind and on the spot. Will continue to take my Elantra in for service!

I was a few minutes late to my late afternoon appointment the Friday of Memorial Day Weekend when it seemed things were wrapping up for the day. The team was able to still take me and my oil change only took 20 minutes. I was really pleased with the accommodation given I wasnt on time and about the speed of the appointment. I used to go to Hall Hyundai Newport News, closer to my job, but since I am working from home the Chesapeake location is closer. I look forward to going there again in the future for my car needs!

My experience at Hall Hyundai Chesapeake is a favorable one. This is the second brand new car I have bought from them. My sales associate Kevin Thompson was exceptional. Not only did he provide great service but the also went above and beyond in making sure I did not have the same long and drawn out experience of my last purchase as before (4 hours). The fact that Kevin bought the car to my home, fully prepared paperwork, showing me the details and features of the car and follow-up calls made him one of my favorite people. If you are in the market for a Genesis or Hyundai, Kevin Thompson is your guy. Kevin, thank you!

During this time of Covid, it was important that we get in, make deal, and get out with as little stress with exposure to any possible contact. We were greeted outside and welcomed to the dealership. We felt very welcomed as the manager even recognized us from previous car deals (this was our third car purchased from Halls). Once we told what we desired in a car, we were immediately shown a few cars, one of which met our needs. Did a road test, talked about our financing, and were soon on our way home with our new Tucson. We have always been pleased with the service department with past cars and are sure will continue to be pleased with the service for our new car.

Mixed emotions on this Hall dealership. The sales and financing experience were not up to my experience with the Hall Newport News location, with having to wait months for some accessories that were included in our purchase but not actually in the vehicle. And, the financing department botched our loan and had to redo it weeks later. However, service has been smooth despite long lead time to schedule an appointment due to COVID; plan 3-4 weeks at this time.

Great people at Hall Hyundai. We are really happy with our 2nd purchase from them.

Charles was over the top amazing!!!!! Words can’t express how happy my wife was with his service in the dealership on July 5th. We love our new 2021 Hyundai Elantra! If you need the hookup please go to Charles, you will not be disappointed! The whole store staff extremely friendly and so welcoming and helpful. Will be returning one day! 😆

General Manager Spencer Edwards mails out obnoxious spam letters trying to cold sell car warranties. Spencer, you are absolutely classless to put this trash in my mailbox.Response to this notice requestedhere is your response. a 1 star review for your greedy little $tealership.

The routine maintenance was completed fast but the car alert saying service was needing was not reset so our suv is still giving that alert which will create confusion when the next service is due. We are going to ready the manual and try to get it to reset but it would have been helpful for the technician to have done it

Easy to make appointment, service was done as promised and done when they said it would be. Five stars!

I had a wonderful experience at this dealership. I had not had the best experience with another dealership in the area, not a Hyundai dealership of course! I decided instead that Hyundai would be a great option for me and Justin answered every question that I had and immediately showed me the car that I was looking for in the two color choices that I was interested in. Great experience with the staff! I am very please with my new Hyundai Sonata SEL

Had a service appointment for the first time at this location. Sam Pedraza provided excellent customer service, going above and beyond to ensure any concerns or questions were answered. Definitely will return for future car services.

I LOVE THIS PLACE!!! Everyone is nice and friendly and the service here is *Chefs kiss*

I got an oil change, an alignment & my wheels rotated. The next day my tire came off and my car drives like they put bad oil in. I’ve left 4 voicemails & still no one has called me. Poor management as well as service . My car was in better condition before going there. Unbelievable.

As always the genesis team took great car of my G70. It came back to me cleaner then it went in and I keep in almost showroom ready myself.

I give the service dept 5 stars on handling my situation with my new car 2021 Sonata. Very professional they all we’re.. Even though the problem still exists. I will review this rating in a few days with the truth.

Really pleased with my experience here. Everyone was really kind and attentive to my needs. Chris did an amazing job finding me exactly what I wanted and it was an upgrade I didnt think was in my budget. Thank you! I love my new car!

I took my car in for a state inspection. Even though the car was not a Hyundai, the service rep was friendly and receptive. The other thing I did notice was that several other employees (hope they weren’t salesmen) would regularly pass right by you without saying hello or speaking. Maybe it was Covid related? Made me question their desire to create a car buying atmosphere. Nevertheless… My service rep was good.

My wait time was minimal great service.

I bought my car here with no problems. I needed a state inspection and oil change last year and was thrilled that they offered to come pick up my car and bring it back since I am high risk.I gently reminded the employee who brought my car back to please cover her mouth and nose with her mask as her nose was sticking out. She knew Im on chemo and immunocompromised. She took her mask off and yelled right in my face that her face isnt shaped right for her mask so she cant cover her nose.

Went to Hall Hyundai Chesapeake to get my car service the staff is the best in the world all of my questions were answered and the service was fantastic. I will be going back. Thank you!!!

Great job Steve cook and your group

Do NOT give them a real Email when buying a car. You cannot get them to stop emailing you all the time.. even 6 years later.

Phenomenal service and made sure everything was great with my car. Wish I could give them 10 stars.

Stop by Hall Hyundai to see if anyone was available to help me with CarPlay. I purchased my KONA out of state about a month ago. I live in Western branch and have always gone to this dealership for my car serviced needs. I pulled up, not barely out of my car, before someone came up and asked if I needed help. I explain the situation and the gentleman went inside to see who could help. A moment later Justin Champ came out and help me better understand my CarPlay navigational features and features I had not yet discovered. He was not only knowledgeable but patient. Thank you again Justin.

...the representative was courteous, pleasant, very knowledgeable & listened to what I had to say. They did a great job & it didnt take all day; will definitely use their services going forward & recommend to others!

Service to the car was great and the customer service was amazing. Just one problem as I had a coupon for a free wash and vacuum but as I picked up the car, I seen that the car didn’t seem to be washed and definitely not vacuumed. This is not the first time this has happened to me and is the reason I am leaving a comment this time.

I just purchased a New Genesis 2021 and it was Great!!!! My sales guy was absolutely great 💖

I have had a few bad experiences since I have been dealing with this dealerships service department. There is a disconnect between the service call center and the actual service department. I have to thank Megan and the other service female (so sorry forgot her name) for the excellent customer service they provided for me. Megan called me and explained everything that was going on with the car. She went above and beyond as a service rep. Megan I REALLY appreciate you!!!! I have had several complaints with one particular service rep and the service manager has always taken the time to assist, listen and solve the problem. I don’t know the service managers name but THANK YOU for all that you do to make sure your customers are satisfied and getting the service we deserve!! I appreciate you as well!!! The male service rep is rude and when I challenged several of his decisions and answers he blew me off and became argumentative. When I asked the male rep about a charge on my bill he couldn’t come up with an answer so he started throwing things out there of what the cost could be. When I asked for a breakdown of what he told me the cost was he blew me off. I know for now on I can’t do any form of business with this guy because he’s rude!!!! I can say the mechanics have done a wonderful job fixing my daughters car it rides smooth. We never have a problem after the car is fixed. Keep up the great work. Overall other than the make service rep I can say that I am a satisfied customer and will return. Thank you Megan, service manager, and the other service female for the excellent customer service!!!!!

Working with the staff at this dealership was wonderful! Their customer service was spot on! If you are going to buy, definitley choose HALL!!

Worst place for warranty service! My son bought a sonata hybrid here and it has currently been in the shop 3 times for the same hybrid failure. He picked his car up last week after they had it for a month. Guess what, yesterday it showed the same hybrid failure! First time they just reset the indicators. Second time they supposedly fixed it. Third time they supposedly replaced the cooling pump for the hybrid system. Service manager is un responsive. Doesn’t answer or return phone calls in a timely fashion or in some instances not at all. VERY frustrating since I am a proud multiple Hyundai Santa Fe owner for almost 20 years and have loved Hyundai. I don’t know if this is a dealer ship issue or if this 2018 Sonata Hybrid is a bad apple. But you would expect better service and communication from the dealer where you bought the car!

There service department is horrible. They held the car for over 2 days without attempting to see what was wrong with it. Angela ignored my calls and hung up without being helpful. This dealership has horrible customer service and they are inconsiderate and rude.

The wait times were fair with the work that was performed, and wifi was available for customers. The quality of work is on par with dealership standards, and then some. They were able to fit me in and get spontaneous work done in a timely manner as well!

Very nice and patient people here. Justin Champ worked with his co-workers to be able to get us in the car we wanted.

Always pleasant experience, nice atmosphere, nice service members

Beautiful dealership, friendly staff. The best Parts Department ever!

Hall Hyundai gives exceptional customer service. From my initial purchase to my most recent vehicle maintenance experience, I have to say that this has been my absolute best dealership to do business with ever.To be honest, I normally dread going to the dealer to get service, but not here. I actually look forward to it. I know they will do their best to satisfy me as a customer. I actually have made some friends there and chat them up when I visit.

Chris, Kyle, and Cynthia hooked me up with a great deal on a great car! Thank you so much!

Great customer service by KeShawn. Test drove the Genesis GV80. Beautiful car.

Had a really bad experience with Hall Chrysler in Virginia Beach where they caused a pretty good amount of damage during a repair to my transmission cooler.Brought my car here hoping they would sort everything out for me. Sam was my service advisor and he went above and beyond. I received little to no communication about my vehicle while servicing at Hall Chrysler but came here and received an update almost every day. Sam was upfront and honest with me about the damage that was caused by their sister dealership and they handled it flawlessly. Their service manager even reached out to the other dealership because I was not getting anywhere with them. Took them a total of 2 weeks to fix all the damage caused and they even got me a loaner from enterprise when they did not have a loaner available (something I wasn’t even offered at Hall Chrysler). Sam apologized multiple times for something they weren’t even responsible for and didn’t cause, which is a lot more than I got with Hall Chrysler.I appreciate the honesty and time you took to fix my car. Thank you!!

Horrible place..Take my advice and take your vehicle to any other place to have service done on your vehicle. They never answer the phone and when they do the girl that works the desk knows absolutely nothing. My daughters car was there for almost 2 weeks and they so called did $1800 worth of work just for it not to make it out of the parking lot..I am telling you dont do it. Horrible place. Big lesson learned for us.

The service was great just wish they had coffee since my appointment was at 0830 in the morning.

My car needed to be inspected and my airbag light was on which meant it wouldn’t pass. The young man who assisted me called to say my 10 year warranty expired 1 day ago but he found another warranty to cover the airbag service! Tears of joy! Thank you Mr. Pedraza for going above and beyond to assist a customer! He was professional and fantastic customer service.

I always have a great experience when I visit the Chesapeake location. Jimmy the salesman is always helpful and get the job done. Visit them you won’t regret it.

Very good service 👍

Have to say service experience has gone downhill, owned a 2016 Sonata for 4 years, every service appointment was great thanks to Sam our service advisor. In fact the summation of my complaints for those 4 years was the service tech kept setting the maintenance system to 3500 mile intervals when Hyundai clearly has 7500 mile maintenance requirement. Here at just six months (barely) of having a new Tucson I have had multiple issues with service dept. Chalking this up to a few things, first my service advisor isnt Sam anymore, and I miss his effectiveness and customer service style, new advisor struggles to answer my or my wifes questions. Second the the interface between the Hyundai care care function in Blue Link and the service dept, which brings me to #3 the one new service advisor couldnt explain and the app fails to clearly point out, complementary maintenance is only oil and filter + tire rotation....so when new service advisor cant quickly answer my question about being charged for something I thought complimentary, I get a little miffed. One time I can understand but today marked twice that the same scenario has played out with the first having to do with the service tech putting the wrong milage interval in (notice the trend). When we bought the Tucson it narrowly edged out a Rav4 at First Team Toyota, one of the reasons we went with the Tucson was the great experience with Hall in all facets from sales to service. These instances are quickly eroding that track record, and being on my second Tundra from First Team Toyota I know their game hasnt fallen off as much as Halls has

I now have scratches on top of my driver side mirror that wasnt there when I took it in for service like somebody laid something over it and scratched it when they removed it

The only reason I would give a high rating in because of Tim the shop foreman. No body else there is worth it. If you cant get him dont go. 5 stars for Tim. 1 star for the rest.

They got my car out before schedule time. I left my coffee cup.They gave a call to inform me that I left my coffee cup.

Bad. I went too trade my car. They never told me it was. Instead they tried to get me to buy a 25000 dollar car. They said the banks would finance a new car than a used car. Why yall sell used cars

I was there for my routine oil change, tire rotation, top off of my fluids, brake check, and 21 point check ✔️. I purchased my vehicle from Hall Hyundai one (1) year ago, I return every three (3) months just for all the above, and any additional concerns I may have. The service is Great.

The car took forever to get back and it still isnt fixed right. Customer service was terrible. Not pleased whatsoever

Provided quality service.

Brought my Santa Fe in for state inspection, oil change, and adjust front passenger door. Sam is my service rep. he is always friendly, professional, and willing to answer my questions.

Excellent and timely service as usual.

The salesmen I worked with was very easy to work with and very helpful. The whole staff was very friendly and respectful. I will recommend Jimmy Stencil to all my friend and family

Had a really good experience and got the car I wanted at a price that was reasonable as well

Just not happy with the service I received. I think am going take my car to the one in Virginia Beach

Quick service as promised. I went in for 39min oil change. Thanks HH.

I walked into Hall just to browse what was in my list. The first salesperson (Nick) looked like he was on a mission, but asked if I needed help. I told him I was there just to look, well you know how that goes. I ended up buying, Nick made the process very easy, even with some hiccups no fault to him. I am very please with the attention I have received and would definitely refer any of my friends to this dealership. Thank you for your wonderful customer service!

Awesome dealership; very professional and friendly staff!!!

Just dont go there

Only place in Hampton Roads to buy a new or used Hyundai.......the salesmen and service department personnel are top notch!

I was greeted by the attendant, my vehicle was serviced, and returned in excellent condition. I will return again and again to receive the same great service.

I just purchased a 2012 Hyundai Genesis from Hall Hyundai in Chesapeake. Everything about this purchase was surprisingly pleasant. Every member of the staff with whom I spoke was professional, respectful, friendly, attentive and helpful. The service department took to time to ensure that my new-to-me car runs and looks like new. They even delivered it to my home from which I took the final test drive before signing the papers. I cant imagine a more pain-free experience and I could not be more pleased. I LOVE this car.

Recently purchased my new 2020 Tucson from Hall Hyundai. Great experience with such a friendly staff, especially Justin my sales person. He was very friendly, knowledgeable, always encouraged questions. He keeps in contact to make sure I have no issues with my vehicle and made the buying process easy. On a scale from 1-10, I would certainly give Justin a 10.

The Hall team really went above and beyond my expectations for a deal.From Kyle working his magic (oh his day off) to get me the price I was comfortable with, to Spencer and George calling me so that I could do the deal over the phone, to Steve coming out to my house to drop off the vehicle and change my plates for me (in the rain)... The entire team was absolutely phenomenal.As someone who leases, I have the opportunity to deal with a different dealership every few years so it’s a process I’m very familiar with and the Hall team’s service has been exceptional. I did reach out to a few other places in the Hampton Roads area to compare price points and it seemed that they could not have been less interested in earning my business. Hall on the other hand handled everything from start to finish in a few hours to my complete satisfaction without me even having to leave my house.As a new mom, that really meant the world to me since I didn’t have to travel out into (the now very scary) outside world with my tiny infant. I don’t generally have the time to write reviews but I wanted to express my appreciation so that the folks who worked with me are given recognition for their excellent service. I highly recommend this dealership and had a really wonderful experience with them.

I went in with questions. I received answers and scheduled some work to be done to the vehicle. One item was a simple recall. The return appointment was over a week away. I arrived and left my car. I receive a call 6 hours later and am told I have to return because they need to order a part. The part should take about 2 days to get in. First, shouldnt the part have been ordered when I made the appointment? Second, I havent heard about the part anymore and its about a week later. This service department needs assistance. I have 3 stars because the first person I spoke with and me the appointment with was GREAT! He answered my questions and told me everything I needed to do.

Great servicè and friendly staff

Excellent customer service!!! Clearly outlined service problem and made it happen!!! I bought car used from Hall Honda and they were amazing. Found out its company wide! Highly recommend Hall.

Superb customer service, willing to listen and assist. Questionable inspectors though especially in regards to third brake lights.

Super friendly staff, very accommodating and fast service.

This is my first Hyundai purchase and from sales to service, it has been a wonderful experience. Thank you.