Would love to buy a new highlander, but unfortunately Priority feels like it’s ok to place an “ Market Adjustment” on the inventory. This is nothing more than Price Gouging. So we have found another dealer who doesn’t do this.

I sold priority my car in October 5th I still havent received the payment for it.They did pay it off within days but I still havent gotten the difference...so its Nov the 6th they sold the car and I still havent been paid

Always get great experience here at Toyota and if you go I would ask for Giuseppe he is a great person and really helpful and makes sure you get what youre looking for.

If you are looking for a better option and help in this dealership you will find the best thanks to Eduardo I found the best option I went from Chicago to Virginia one more time thanks to Eduardo

First off, the price for service seems to differ depending on who you talk to.Second, the tire guy said that they price match, but what he didnt say is that you have to go through the hassle of getting a written quote from the other location. If I go to another location, Im just going to get the tires there.

The worst service and the industry a simple oil change 3 hours and the service person got nasty will not be buying cars from priority

Great really nice a got a new truck today 😀

Priority Honda bought my Honda leased car back and said I had to wait till title was received. The title is owned and held by Honda. My name would never be on title unless I did the payoff. So why do I have to wait on Honda to send Honda their own title? They think all buyers and sellers are stupid so they could delay payment to me. As if they need the money. Three weeks and no money yet. This is a business practice of a backlot used car dealer. Shame on Priority.

Great dealershjp with amazing customer service. Kelan is so knowledgeable and great to work with. Ask for him, he will help you find your special car.

Adrian Clayton birthday

I just brought a brand new truck from priority Toyota,,,, it was just an awesome experience!!! I was treated very well with great respect! Chris in finance was awesome,,,, the manager Tom Harmon was the Bomb,,, and my sales guy Naor Demant,,,made me feel like a Queen! And Karina she was great also!! Please go ahead and buy your vehicle there,,, he would be amazingly happy 🤗

Everyone was friendly and polite very helpful good place to look at cars

AMAZING SERVICE AND BUYING EXPERIENCE..... BRAVO!

Great service. Sold them a car. Fast and easy.

Love Toyota great Priority place. Our first Toyota 4 Runner was a 2000 5 speed manual we put over 465000 miles on it before we sold it in 2019. We now have a 2019 RAV 4 love it.

The ONLY Toyota dealership in this area I trust to maintain my vehicles.Great service managers and mechanics.

Great service and very reasonable prices.

Great place to purchase and repair cars

Great job service center. Car inspection and oil change completed in less time than you predicted! Awesome

Staff is very friendly. My husband and I love it here. We ended up having to get two cars from here because our cars gave out on us. Teddy Day was the best salesman both times. My husband for a 09 Nissan Altima fully loaded with very low miles. I ended up getting an 2018 Corolla. We have no complaints here at all.

They always the best Tammy is outstanding. God bless her and all their.

They seemed knowledgeable in fixing my car and were extra accommodating to hold it for a few days while I waited for a tow company to come thru because I had decided to junk it. I think they were somewhat reasonable on price for what the estate was on my vehicle being repaired. Although I def wouldnt recommend this or any auto dealership for work being done on ur vehicle because their prices are usually outrageous for repairs unless u have a warranty of course but even.then they often want to find other issues that need repair with ur car so they can make more money. So overall I suggest finding a private mechanic shop over a dealership

Great friendly staff.

They move them as fast as the get them.

Best toyota parts department an DEALER AROUND HANDS DOWN

Have to wait to make appointment for oil change wow

First army green 4runner 2022 sold in the us

Were truck has oil changes and others great work.

Done with priority Toyota of Chesapeake, once your in a vehicle they forget about you.I have bought several vehicles here.Will go back to Honda now.

Excellent customer service with amazing new and used deals.

Very helpful Staff, just look for Hip.

I own a Ford truck inherited a car which is the Toyota Toyota shop first time being there real nice people real nice place to stop and wait for your car to be fixed very kind and considerate salesman

Better than most dealerships

They were Trying to sell two used RAV4s that I looked at both of them didnt have any oil in them and obviously had been overheated

Nice facility. Staff is very helpful and pleasant. Did not buy a vehicle there because the dealership was not willing to negotiate on a lower price. Bought a new Honda instead at another dealership.

Went to drop my vehicle off for service at the Hyundai location in Chesapeake and noticed a Trump sign on the garage door! This is extremely unprofessional and I’m in absolute shock. I definitely will never buy another vehicle from this place again

Very poor sales experience with one of their sales people. The sales person who’s name I won’t mention was extremely short with me and acted like I was bothering him when negotiating a price on a 2020 2500. Maybe I caught him on a bad day... Who knows... but If they record their phone calls for quality then they may want to listen in on a few of this sales persons conversations. He is not an attribute to your establishment IMO and I won’t even consider buying a vehicle from priority in the future.

My dealership where I have all my car services done. Toyotacare

Had ma car fixed. So happy. Thanks guys for your dedication even though this hard times. God bless

Got a good deal on my car.

Bought my Honda here, and return for regular service. Great program for free oil changes & state inspections includes an overall look at the car, refill washer fluid and some other things. Figure over 10 years its maybe a savings of $1000 in purchased oil changes and $30-45 each visit.

My boss recommended this place for state inspection. I am new to Virginia so I am unfamiliar with vehicle inspections, personal property taxes, tolls, fluctuating HOV lane prices. High taxes, and bad schools. I digress, Priority Toyota was quick and I am actually considering buying a new Toyota....but not in Va!! A special shootout to Kenyan. Great customer service.

Auto Service: The facility is clean, and bright. The waiting area, I meant waiting lounge is also bright, clean and very comfortable. Plenty of complimentary snacks, coffee, soft drinks and water. Comfy couches and chairs and a working wide-screen with actual clear picture that was bright and clear. Everyone in the. Service department was warm and personable. Theyve quickly resolved a minor issue with my vehicle and changed the oil. It was a great experience.

Great service with a smile!

First the salesman kept showing us a vehicle with a color that we repeatedly told him we were not interested in also the actual conversation about cost was finally discussed 2hrs. later. We were told wed see or get huge discounts / promotions and to come in by Friday because that what be the last day for discounts. That was not the case at all but they did try their hardest to work out a deal it just was not their best.

Arrived at 9:55 for a 10:00 appointment. Service reception line was backed up so I walked inside. They told me to go back out to my car until someone greeted me. Sat in my car with no acknowledgement that I existed until 10:10. I had them do a diagnostic on noisy brakes, and they tried to upsell me on $2300 worth of other stuff. I knew they could not be trusted as they tried to get me to change my spark plugs, which I just changed 10,000 miles ago. They easily could have seen this in my service history as it was done at another Toyota dealership. Took my car to Midway Auto Repair and they showed me only what actually needed to be done for a much lower price. I will not be returning to this Toyota dealership.

Nice people treat you very good answer all your question

Friend bought a used vehicle not quite 3 months ago from this dealership (Priority Toyota @ Greenbriar). The check engine light came on 7/2/20 & she took the car in the morning of 7/3/20. Not only did they charge her $89 to run a diagnostic, they also said she needed to have the car serviced at the Dodge dealership because THEY should have corrected the problem indicated (something about the transmission) before selling it to THEM!!! Well, my friend bought the car from Priority Toyota, not the Dodge place they told her to go to! SO, WHAT KIND OF SCAM IS THAT??? (Sad thing is she fell for it & called the Dodge people & made an appointment for the earliest they had...10 days later! which i told her to cancel & file a complaint with the manager at Priority Toyota. Then on 7/4/20 im told the car wont start at all! I think Priority Toyota needs to tow the car back to their shop since THEY SOLD THE CAR!!!

This is for the Chantilly, VA location. Free oil change service is worth 2-4 hours of your time at the Chantilly, VA location. Can’t make an appointment so plan on spending some time there. Service folks took the approach of oops, I need to finish surfing the internet, you are disturbing me. I tried going on several occasion and the wait is a couple of hours each time I went. The free oil change and service they brag about to get you to purchase from them is not working. I am not one to post online especially if it negative, but I spoke with two different people at the location, one face to face and the other on the phone. They all seemed not to be concerned.

Bought my first new car here. I did overpay as I dont have much free time. This was my fault. To keep engines for life you have to pay for all recommended maintenance. An engine air filter alone is around $100.00 that I can do in 3 minutes. Good luck getting through to a service advisor or having them call you back. I can go on and on. Should give a one.

We went for the free car inspection. Super nice and helpful! We took the shuttle home and had them pick us up when the car was ready. Everyone was great. Lots of smiles and patience, helpfulness!

My vote is for Cliff. He makes sure my QX80 is taken care of i.e. inspections, oil change, tires and warranty issues. Great job Cliff

Plenty of salespeople eager to greet me. Seemingly nice facility, from what I saw while dropping a vehicle off. Receptionist routed the call incorrectly. Dropped the call after the second transfer and then did not pick up the next 3 call attempts. They also have a $25k USD dealer mark up on their Supra. Have not purchased a vehicle from them.

Just got my brand new Tacoma. These people went out of their way to make sure I leave satisfied! Would definitely recommend!

Bought my truck here. Sales person was nice but I feel a little ripped off on the price. Took me 3 months to find the truck so I had a hard time saying no. Happy with the truck. I love Tacomas! Free state inspections for life is a nice perk.

Good location for me no waiting for a Long time

If you have a Toyota, this is the place to take it for good service

Great Team over there, I was treated very well! Thanks again for letting me do a video of the 2020 Toyota Supra GR...

Difficult to get accurate updates. They do not work as a team so if one person is off for the day, delays occur. Its all about commision. Not taking care of the customer

We always bring our vehicles to Priority Toyota. We own non Toyota products and prefer the service of the staff at Toyota Chesapeake.Jordan Cooper is usually our service adviser. She always provides excellent customer service.

I bought my last car from them and they gave us service for life on routine oil changes. Their customer service is great and service is incredibly fast

Was second in line at 630 am for state inspection on October 2nd. By 10am I had heard nothing, finally after another employee asks if all was well, I told her no and why...my service tech then informs me for the first time that there were 7 more ahead of me from the previous day...and he didnt know how much longer it would be...I was not happy about not being kept abreast about my vehicle...I called my wife who picked me up, and 2 hours later was called at home and told my vehicle was ready.Those who arrive early should not have to wait 3 hours for a state inspection, and then not to be informed about the reason for the delay is just poor business...Priority, despite its claims otherwise, doesnt care about its customers. They have gotten too big where the individual customer no longer matters...probably my last time wasting my day at priority Toyota. Buyer Beware!

Im very happy I bought my car here theyre always wonderful the service was very fast and they are always courteous and friendly.

Get all of my car repairs done here. Good service writer and they have excellent way of reminding you when oil changes etc, need to be done. Have gone here since 2008. Will continue.

Worst service ever. Always tried to steel my money. They do not stand on a single point. Would never go again. They get one or other reason in front of them to get money. Not at all the customer supporter. I went for one problem they gave my car back with 2 problems and a bill. Very bad repair center as well. I dont know how professional they are b ut the problem was not perfectly fixed. I would change my service center and go to any other repair center from next time.

Best it has ever been

Staff is very courteous and helpful. Fully explained things and kept me abreast of changes.

Amazing staff I was only here for about 1 hour wich was a great considering I didnt schedule a appointment

It was a pleasure sitting and waiting for my car

My 2018 Toyota Tacoma had a recall for the pre- collision system, so I brought it in to Priority Toyota Chesapeake to have it checked out. As always Joe Sloan is happy to see me. He treats me like I am his best friend every time I come in, but from what I see he treats everyone the same way. His customer skills are top notch. I know he will ensure that I am kept up to date on the repairs if needed, and the tech that works on my truck will do a great job. Sure, it might take a little while to get done (1-2 hours), but there was 10 cars in front of me when I got here. The number of vehicles that get serviced here is amazing. There is a steady stream of of them coming in.They must have a lot of techs back in the shop working on the vehicles, and not just anybody but highly trained and skilled people. Everytime I bring my vehicle here I know the work will be done right.

Oil change

Two vehicles purchased here in less than a year. Love the service they provide but its difficult to get an appointment in a reasonable amount of time. I live 1.5 hours away so I like to get in and out since their shuttle service isnt taking me home. Toyota of Elizabeth City offers mobile service. They will come right to your door...home, work, wherever. Wish I had known about that.

Every consumer should read this review before purchasing a vehicle from Priority Chevrolet or the Priority Auto Group. In January 2011, I bought a new car from Priority Chevrolet, and when I was ready to purchase my next one 8 years later, without hesitation, I returned my loyalty to their dealership, and this is how I was treated… Having just completed an overnight shift and having to go back to work that night, the first thing I told the alleged Sales Professional was that I only wanted to complete my application and follow up the next morning, at which point he showed little regard for my well-being by selfishly pushing the sales process forward. I mentioned a pending Goodwill rebate, which he brushed aside as unnecessary, leaving me having to submit it to the dealership for reimbursement after the sale, only to be told by a Sales Manager that I had to wait until GM paid them because he was sick of chasing down their rebates. I later learned that the 40-month-old authorization number for my rebate had somehow become attached to a dealership in Indiana, which seemed suspicious to me. I showed the salesperson the ad for the specific car that I wanted, and he claimed that many buyers don’t qualify for the heavily discounted Priority Price and that he and others have complained about these ads to management, leaving me to feel I had been baited. Despite telling the salesperson that I did not want to focus on the monthly payment, he further disrespected me by pressuring me to commit to a payment range, then brought me an offer sheet and strangely asked me to sign my FULL NAME next to the payment amount, making me feel coerced into not walking away. Before leaving, the salesperson wrote down the company he claimed financed me, which I reported to my insurance agent right in front of him, only to later get a call from another company claiming to be the lienholder, making me wonder if I was even approved before I drove off the lot, or why the dealership didn’t notify me about the change. The next day, as I delivered a down payment that was sizeable for my income, I witnessed the same salesperson offer to cut someone’s processing fee in half, which really offended me. I then reviewed what appeared to be the same online ad for my car, and discovered a hidden link to a page revealing a price reduction BEFORE REBATES that was 2700 LOWER than what I was charged, raising concerns as to whether or not the dealership intentionally inflated the price to deprive me of my down payment and trade in. I finally complained to management, and one Sales Manager called me a smart aleck, while another manager arrogantly blamed me for everything that happened and told me to go online if I wanted their corporate contact information. I filed a Consumer Complaint by Certified Mail with Priority Chevrolet and the Priority Auto Group, and after patiently waiting more than 3 months, have received NO RESPONSE from anyone. In the end, I feel completely violated, taken advantage of, and tossed aside like a used piece of garbage. I am currently exploring my legal and regulatory options, and strongly advise everyone to consider buying your next car from someone else. Local media reported last spring the very disturbing story of how 2 consumers in the last 7 years were detained by police following contract disputes with Priority Chevrolet, which doesn’t surprise me, given my overall feeling that they didn’t even treat me like a human being, much less a loyal and valued customer.

Very nice to work with. When Checkered Flag became racist, we left and went to Priority. And, Im very happy we did as we got a better deal.

Purchased 2 vehicles in the last 12 months here, could be happier. Will be back for a third in April.

Buying my car from here was a great experience but getting my car service here is the worst. I dropped my car off at 6 am. Got a call at 9am that I needed new brakes. If they were looking at my car at 9 am, new brakes should only take 2 hours at the most! It is now 2pm and my car is still not ready. They are slow as hell! Do not get your car serviced here!

This dealerships auto repair shop sees extremely high volume for state inspections, warranties etc. and I am happy to say they staff for it. Thats admirable because its not often that can be said for businesses in this area.

Good social distancing observed

Priority Honda is the best, had an emergency on my appointment day for an oil change, I simply ask the manager if I can get the oil change the next day and he made it happen, Ricky Woodall was the service advisor my car was ready in half hour, wanted to say thanks to the manager and Ricky that was great customer service.

Fast and friendlier than most

They nice people and they asist you, and nice place to wait, while they fixing your car.they give you free coffe, shoe shine and minicure or pedicure. Its good complements for customer.

I was very impressed with this place. Chris Jones is such an amazing mechanic, hes humble and honest, very pleased. I highly recommend this place!

Efficient & very professional. Comfortable atmosphere

Service is good and able to get in when theres a problem with my Toyota. Advisors are very professional and knowledgeable about the specifics of the automobile and the maintenance needed to keep my car running like a new car. You get what you pay for and its worth the peace of mind.

Good customer service. I dealt with Kenyan. Really good follow up and got us a rental car when repairs took longer than expected.

Great group that goes out of their way to support local charitable organizations!

Very helpful and not pushy when I bought my car. Service is great!

They took real good care of me . I was very happy when I left my car was back to running.😀

Experience sales consultant Excellent knowledge of vehicle sales. Took the time to explain all the details in purchasing a new Vehicle with my daughter. Having been in sales years ago I was very pleased. Would recommend priority acura to Anyone looking to buy an acura

Kenyon is excellent, my sister and I go there and love his service. The management needs work.

The staff is very friendly and knowledgeable. I love this dealership.

Customer service was second to none service rep was excellent, Miss Donna was very nice she treated me with dignity and respect and listen to my concerns about my vehicle. (Great employee)

Always friendly and super helpful service department as well as happy and courteous staff throughout! Well oiled machine of a business!

Great experience there. Didnt purchase. But Im thinking about it

Great staff, and great service!

Excellent customer service staff. I was very grateful that I didnt have a long wait for maintenance work and state inspection to be down.

Staff are very attentive and informative. Love the lunch area for those who wait for their cars while being serviced!

Arrow is the best service writer in the world I trust him with my truck

Service slow, had a Oil change Appointment still waited 3 hours. What the point of a appointment. My Service advice is the best. K.

Excellent! Joe Sloan, and the best service team around thank you for top notch service today.