Nico and Ms. Pam were great! Thoroughly impressed with the financing offer that come through Kia Financing because of Ms. Pams smart thinking! Nico is as excitable as your local DMV clerk but in good way, he was laid back and no pressure which is quite refreshing. In 2021 there is a choice of where to buy your car, I went to Hall and had a terrible experience. Southern, you just earned my business!

Just bought my favorite girl a new 2021 Kia Forte from MARK DAVIES!!! Thanks for helping me find the perfect car for her. I appreciate you making her feel like a VIP. You took the time to explain ALL the things to her so she would feel comfortable since she is new to the whole car buying process. This makes my Momma heart happy to see her smile so big! 10 out of 10 definitely recommend! If you need a fantastic salesman, he’s your guy! This is the 2nd vehicle I’ve bought from him!

Amazing customer service, friendly people and will have you in and out with no problem when getting an oil change/ inspection. They never fail me, I love em😊

I wouldn’t buy a car from anywhere but Southern, the staff is amazing! Salesman Deshawn Showell makes the experience stress-free with his patience, everything goes so smoothly! Very pleasant atmosphere!

Jonathan from Kia sales was the best sales person in the whole wide world. He is awesome and even bought us lunch. I dealt with Ryan shields in finance and he was super helpful and great to work with. Come here and buy a car.

Great but with the times were in inventory is thin.....

The team at the Southern dealerships in Chesapeake have once again demonstrated their professional customer care. Today I purchased my fourth vehicle from them and between Braxton at VW and Heather and Justyn at Chrysler Jeep we had a first class experience and drove home in a gorgeous Grand Cherokee. Keep getting after it Southern Family….you will always be our go to car dealerships.

Benny is the best salesman. I have bought many cars over the years and he is beyond amazing. Made the process so simple and quick... with two young kids, it can be even more stressful. He took the time to make me his top priority. Will def be going back to him in the future. Thanks again BENNY

Just want to thank the southern team esapecially Mr Joseph Spence for helping me purxhase a 2019 jeep cherolkee limited. the whole process was smooth and cool. thanks again. they stand by there motto

Chris DePalma and his sales manager took good care of me. They got me an awesome price on an amazing family vehicle that I couldn’t say no to. They streamlined the process and got me in and out quicker than I thought possible. Would recommend to anyone looking for a quality used vehicle

I have bought 3 vehicles from this group, the last one being a Kia Soul in December from VB. But all my service experiences there thus far are TERRIBLE.Please stop telling people that all the customer service problems are due to new ownership (over a year now), the owners are in Miami (why would that matter?), new pfhone system, new computer system, etc.Just stand by the vehicles you sell for tens of thousands of dollars.Definitely not the same at this group anymore

Chris at the lynnhaven location went above and beyond for my daughters first car. He was very kind and answered all of my questions and concerns. Thank you so much Chris Patterson

We came to Southern Auto Group to see if we could trade in our current vehicle and get a new one at a lower cost. Our salesman, Avery Ball, helped us out so much. He made us feel welcomed and was able to provide us a brand new vehicle at a better monthly payment. Will most definitely be coming back next time we are needing a new vehicle and asking for Avery. Outstanding dealership and outstanding staff.

Thank you BENNY for helping me purchasemy very first brand new car a 2020 Jeep Cherokee!! Such a warm and welcoming atmosphere! Benny is awesome, he explained everything to me and made sure I understood! I came in there alone, and he never tried to push any unnecessary products on me or treat me as if I didn’t know anything and I appreciate that. I definitely will tell all my friends and family, if they want a new vehicle go to Southern Greenbrier!Also the general manager was awesome as well( I can’t remember his name but he was great) just a great group of professionals to work with!Thanks Southern

I am grateful to Leo! For Helping me get the van that I need for my family. Also Chris and Aran for the best loan finance I need to get our 2017 Dodge caravan. I love the ride and my payment! Thanks guys!!!

I cannot begin to express the appreciation that I have for Kel Bell in helping me purchase my 1st ever new car. His professionalism and willing to make this a memorable experience was amazing. He was attentive to my needs/wants in a new vehicle. Test drove 2 vehicles of interest, and went home with a 2021 Jeep Wrangler. So excited for my new Jeep adventures!! Thank you so much Kel...and Eugene!!

Great place to work I suggest you apply there for work the people are great !!!!

Reggie was a great guy helped me with my trade in and got me the car I really wanted thank you MR 757

So they maintain the 5 star rating... They vacuumed.... lightly my floor boards.

Southern Auto Group service is superb! From the beginning to the end. Reggie was our salesman, my daughter and I went to purhase her first car and the experience was a great one! Reggie made sure he worked with Chris and Anan until we felt comfortable with the numbers! This dealership by far is bar none! Thanks Southern Auto!Pics to come....

Service to the vehicles is still good. But the service managers need to continue to work with the service advisors at Southern Kia with communication with customers. This includes updates on car service and returning customer phone calls. Customers should not have to leave numerous voicemail messages.

My service advisor Charles Bacs was awesome, he told me step by step what services were being performed, what I would need done and yes he was great. He encouraged me to get a battery like soon so I took his advice and got a battery and Im so glad that I did. I could not have asked for a better advisor than him! Im going to keep Driving Southern!!💕💕💕

I usually went there to Southern Kia shop for fix my Kia Soul in Chesapeake. But to Kia in Suffolk va. I still don t want go there. Long drive and forest stage. My brain is not strong as know direction arrive there. Just has bad brain. Well. Smile.

I was in the market for a pre-owned truck and inquired about an F150 via email and was told it was no longer available but asked if I was interested in any others and I was in fact interested in about 5 other vehicles they had listed on their site so I email back with the stock numbers and the response I got was “I don’t know they are at other locations”. At this point I decided to inquire about each of them individually. One in particular that I asked about was a Toyota Tacoma and was asked when I would like to come to the Lynnhaven location to view it so I made an appointment for 10am and showed up on the dot. While the front desk associate looked for someone to help me I got a text message from the gentleman I was working with stating that the truck was at a different location in Chesapeake, so, I got back in my car and headed to Chesapeake only to find out when I got there that the truck had been sent to auction “weeks ago” as the associate at that location put it. I drove over 100 miles in one day to view a vehicle that had been sent to auction weeks ago. I do not have the time or money for this and I didn’t even get so much as an apology for the complete lack of awareness this auto group has for their own inventory. As I type this both the Tacoma that went to auction and the F150 that I inquired about are still on their website.

As always I had an amazing experience Kevin Jones and the finance team always make sure to provide the best service this is the only place i get my cars from i previously bought another car from here with Kevin about 2 years ago and had the same great experience

Winston was great, very experienced, helped us get the best deal and find a car that fit our needs and in our preferred color. Alison was great in protecting our investment. Brett is a super packer fan! Great support for a military family and even got my other car in for an inspection while I was waiting for the purchase deal.

Benny was awesome as always! Thank you again!

Very quick service

Had a great experience purchasing my suv with Jon.

THANK YOU JORGE! He was able to find me the perfect car to fit my needs. I was able to receive my very first car a 2017 Kia Optima ON my birthday! I appreciate the swift process along with the assistance of Shawn Peterson and the rest of the southern auto group team. Thank you all again for working with me and keeping customer values first.

This team was extremely helpful and went out of their way to meet my needs! Jorge, Jesse, Brian, and the GM Brett spent practically all day with me helping me decide which car suits me best within my price range, as well as finding all the discounts for me! Everyone was extremely knowledgeable about the cars and warranties and incentives! I had such a pleasant experience buying my first car!

Scott was a great help! Very knowledgeable and accommodating. Ill definitely be going back in the future!

Southern Auto Group is a great place to buy a vehicle! My salesman Bill Womble is a 10 kinda no-pressure salesman and he hunted for several weeks to find the trim and color I wanted in my Pacifica. Well above and beyond the usual search efforts done to get you a ride. Outstanding experience.

Julian H. and everyone else I worked with at Southern Auto was a joy to work with when buying my new 2019 Jeep Wrangler. Julian walked me through every step, piece after piece of paperwork, and was just a great person to get along with the entire time.10/105⭐Highly recommend to everyone

Great!

Shane the service manager at southern and his staff to include Michelle were outstanding in my recent service visit. I have been coming here regularly over the years and they always try their best to support my family’s needs. On a recent visit we towed the car in for unscheduled service. We were provided with a great rental and our lives continued and the vehicle received the services it needed . I am thankful for their staff and the courtesy they showed in dealing with a major repair.

I finalized my car purchase yesterday at Southern Auto Group, KIA, in Chesapeake. Ryan Lynn was our salesman. He was great. Ive been making my car decision for about a year now, so I am obviously no easy sell. I like to know every tiny detail about the cars Im considering and Ryan did not disappoint. I ask detailed questions, and for the 1 or 2 that he felt that he needed to clarify, he did so. He was extremely pleasant, not pushy at all and seemed to be genuinely happy when we found the car we wanted.

We worked with JR on the purchase of our 2014 Jeep Cherokee. He greeted us at the door and I was impressed that he called me by name when we arrived for our appointment. He treated us with respect and was very knowledgeable about the vehicle. We felt he was sincere and up front when it came to price negotiations and the entire transaction. Love my new Jeep!

Great experience! I had to buy out my lease and it was very easy and painless. J.R assisted me the moment I walked in the door, he called Ally for me and got all the information I needed. When I had to wait for my paperwork to go through, he let me sit in his office and relax, it was very nice. Overall the customer service at this place is top notch, I will remain a loyal customer!

I wish I could give them a 10!!! We ran into some issues with the used vehicle we bought. They were MORE than accommodating!!! They bent over backwards to help us. They were patient and more than helpful. I cant say enough how much I would recommend Southern Auto Group!! Jorge was our sales person and he wouldnt give up until we found exactly what we wanted. He took my question phone calls even when he was at home off the clock. Joe Deversa the manager was absolutely AMAZING!!! I cant say enough how great they are!! - Lawrence and Tiffany Holmes

Great service department....Chris is super awesome! Hes friendly, courteous, efficient & knowledge...KIA, you better not lose Chris....he is a valuable member of your staff and is a team player, and the customers like him...in fact, all of your employees are on point with customers and their needs..always a pleasant experience and short wait.

Great place. I brought my car from them and Im buying another car from them. They have great service and they will bend over backwards to get you in the vehicle you want

Jesse Bell was a kind and caring professional, which is unusual to experience in a car dealership. He and the business manager worked with us to help us find the right deal for what we were willing to pay. Highly recommend Jesse!

My visit was OUTSTANDING. Im always treated with warm, kind smiles, and I understand when Chris King, and Kim Smith take their time to explain to me the things I need to do to for my car and why.Thanks again

Always the best Place To get Your Car Serviced!!! Excellent Service Advisors, Great Customer Service. You cant ask for anything better, you always get the BEST!

Took 2012 car in for an inspection and rear right side tire loosing air, and daytime running light replaced . They told me i was leaking steering fluid and it had to be fixed to pass inspection ( 2,400 hundred). said i was also leaking oil .replacing seals (4,500). (6.900) tot. I told them no. I want just the tire and light fixed and go ahead and fail my inspection . Well the tire was still loosing air after I left.paid for but never fixed. Took it to another place and told them why i failed . They checked it . Said they can not find a steering leak. and they fixed my right rear tire as well .The oil leak is very minimal and not dripping . They fixed my tire and passed inspection for 40 bucks . just stay away from this dealers garage .

Awesome staff. The team who ALWAYS BEAM 😀

Just had to get an update on the computer in my vehicle.

Very helpful, caught a few things that needed to be done and didnt pressure me to get anything unnecessary done! Service and payment sections very courteous

The experience was good. I let Jorge know exactly what I was in the market for and he put me in exactly what I wanted. He has also ensured he was available for every service I have gotten on the vehicle since my purchase. Greenbrier GMC is the best dealership I have dealt with in 20 yrs.

Go see Ron he is the man had me in and out done deal love this place only place I will use to buy any car or truck thanks Ron

I had a phenomenal experience here at Southern Dodge. Acee Bell was especially helpful. The level of professionalism here was top notch. Thank you all for a great experience!!

They sold me a truck with a 3rd brake light leaking. The seal was broken and I didn’t know until 2 months after I got it and it rained really hard, water got all inside the cab. After it taking 3 hours on the phone for them to transfer me to the correct person, the sales guy told me that they can’t do anything about it. He then told me if they would have gotten more money from me when I bought the truck, he could “possibly” call the Vice President and talk to him about fixing the brake light for me. I ended up paying $400 dollars to fix the brake light on the truck I got from them after only having the truck for 2 months.

I love it here Ive purchased a truck and a car from here within the last two years salesman Kevin L is the MAN!!!

Very helpful and professional staff. Great service at every step.

I came into the Dealership and Michael Caviconta took very Good Care of Me.

If you are in the market to purchase a vehicle, do yourself a favor and go see Anderson Bell on Military Hwy! If there was a book titled Car Buying for Dummies,I would be on the first page. Anderson took his time to ensure that I was comfortable with my decision. He was extremely knowledgable and there was NO PRESSURE. As a female customer, I did not feel haggled, pushed or forced into a regretful decision. I firmly believe that Customer Service is a lost art form, with Andersons expertise and skill level, my faith was renewed. I even took extra business cards so that I can tell everyone about new friend over at Southern. When it comes to buying a car- Anderson Bell should be your only choice.From the bottom of my heart,Thank you AC!

They were very accommodating and taking care of my problem and provided the car for me Until my car was ready

Just purchased a vehicle thru Southern Group,very happy with the purchase and everyone involved.I appreciated the hard work of my sales person Winston Whitehurst.

Anderson Bell spent as much time with me as I needed to get through the purchasing process of my car! He was patient, knowledgeable, and was a blast to hang out with! These guys know their product, and that makes the decision process less of a hassle for the consumer.Thanks AC!

Great, quick service however, they have very limited loaner vehicles.

I needed a car after mine had broke down and not only did Anderson Bell come and pick me up because I did not have a way to dealership I walked off the dealership same day with no problem and whenever I have a question about my car or need help he has been more then willing to help me. Ask for Anderson (AC) Bell best sales rep at the dealership!

I just want to express how disappointed I am with the Southern Auto Groups lack of dedication to customer service and satisfaction. My car has been in the service department of southern Chrysler dodge jeep in greenbrier. First off I requested to be sent updates via text message and never received any. I always had to called or text to request an update on my vehicle so that system is pointless and not be utilized. Now my car 2 weeks and one deadline push later is ready for pick up today June 23rd 2019 and I have no means of going to pick it up. The dealership provides shuttle service to home or work from 8 to 10 am. But this system while on the surface seems amazing is flawed because now on this the day that I need to pick up my car and Ive been left immobilized for the past 2 weeks, I’m being told they dont have a system in place to pick up customers only to drop them off. The service department manager Joey went as far as to tell me to get a taxi or an Uber. Not that its any of your business but as most people would guess getting a motor replaced is not a cheap repair on top of the $1200 of income I’ve lost due to not being able to work as an Uber driver since I dont have a car. I simply dont have the finances at this moment to afford an Uber from Virginia Beach to your location. I need to pick up my car that’s in your dealership and there is no system in place to help me as a customer to get that done with no out of pocket cost. I’m being made to feel that it was all sunshine and rainbows when I sold my old car and bought this new one but as soon as you get the keys and sign the paperwork customer service go right out the flipping window and no one cares about you or your needs anymore. I am highly disappointed with this experience and will most definitely be plastering my story on every platform of social media available to me. Hopefully ill save someone else the trouble and stress of having to go through what i currently am dealing with. Chose a better dealership.

It was nice, friendly

Friendly, helpful and knowledgeable employees. I would recommend them any day.This will be the first dealership I will go to when I buy my next car.

Best dealership Ive ever been to. Very courteous and extremely helpful.

Great service for vehicle purchase and vehicle services. I recommend Southern auto to anyone who asks.

My saleman Joe Jones was the best ever, it was told to me that he was new but with his knowledge and work ethics I couldnt tell. The whole team was awesome to me and my family. If you needed a reason to buy from Southern Auto Group, I gave you more than one! I am so estatic about my third year anniversary gift!!! Again thanks Joe Jones it was a pleasure working with you and your team.

Couldn’t have had a better experience in car buying thanks to James Brown. He was extremely professional and made sure I drove home in the right vehicle!

I had a great experience at Southern GMC with Ron Fitzgerald. Rons service was remarkable this is my second vehicle at Southern within that last two months. Both vehicles bought with the help of Ron Fitzgerald. If you in the market for a vehicle go to Southern and as for Ron Fitzgerald.

GREAT SERVICE, ANDY IS A WONDERFUL SALESMAN, EVEN WHEN THE SALE IS OVER AND DONE, HE STILL KEEPS IN TOUCH, AWESOME PERSON.

The auto shop here is horrible! Called to make an appointment for my state inspection was to told I didnt need to make an appointment. Showed up at 8 am this morning and was asked did you make an appointment. I said no bc I was told by your receptionist I didnt need one. Was then told they could not do my state inspection today bc I didnt have an appointment. I bought my pathfinder from southern. But now I will not return when its time for a trade in and I will never recommend southern to anyone buying a car. Fix your service department!!

I dont think Ill buy my cars from anywhere else but this dealer. They take care of me too well everytime I go. Nowhere else can compete.

Took my sons Kia Forte for a recall repair, which was accomplished remarkably fast. Great service and friendly staff.

I brought a car from them it a nice place but I didnt get a spare tire.

Terrible customer service. Bought a used car with a crack in the windshield they said they would have fixed at a later date... Once I left the lot and was no longer a potential customer, the crappy service began. Ive called and emailed both the salesman and the manager to schedule a date to come in and have the issue resolved... My emails are ignored, and every time they answer the phone, they give me some crap about their window guy being out of town. They put it in writing that they would fix the windshield, Im considering legal advice at this point. Will not go there again.

Friendly staff, very helpful but not over whelming when it comes to car buying.....Ask for Robb Webb

After my Chevy trailblazer died, I was looking at different options for a replacement and never even consider buying Dodge until I meet with you sales associate Acee Bell. He was very professional and informative about the different trucks and SUV that Dodge had to offer. Although I didnt make a purchase that day, My outlook on the Dodge brand vehicles has been changed! Thank you Acee Bell!

Over all awesome experience Nick did a amazing job showing me the kia Sorento.

Bought a car. Good price. Problems with timely registration.

Worked with Anderson Bell, great guy had all my question answered about the charger, was able to find a vehicle that fits all my needs and budget will definitely recommend to anyone looking for a vehicle. Great customer service!

I had a great experience with Volkswagen Southern Auto. The staff were very pleasant, and found the problem with my vehicle that two other places couldnt figure out. Complimentary Wi-Fi is also nice when waiting for your car.

We were visiting family in Va Beach during the 2018 Thanksgiving holiday. Since all of the dealerships were is such close proximity to where we were staying, we decided to go car looking since we had just given our Kia Sorento to our son after he had totaled his car 2 weeks ago. Our last 2 family cars have been Kia Sorentos so we thought we might want something different, but after looking at 5 other brands we stopped into Southern Kia. Our salesman Nick was very knowledgeable and patient. He showed us several cars to help us decide exactly what features and color we wanted. He located the exact car we wanted onhis lot. After driving it we knew that was what we wanted but we lived in the North Georgia Mountains, the car was in Va Beach and we had hundreds of dollars tied up in return airfare on Sunday that we did not want to lose. THEY MADE IT HAPPEN! After contacting a dealer back in Atlanta, we were told that they could not meet or beat the deal we were getting so crazy as it seems we ended up buying a car. It is being delivered to us in Blairsville, GA, on Cyber Monday...lucky us! The car buying experience was simple, easy and enjoyable. I have never experienced this in buying a car in the past. Thanks Southern Team!!!

Our experience with salesman Daniel Cumbo was most pleasing. You should welcome him aboard the Southern family, He knows what he is doing and I would recommend that he be in the Salesmans Hall of Fame. We bought a car, (Buick) from the VA Beach location.

The staff was very professional. Cortez made the purchase experience enjoyable and I will definitely be referring family, friends, and coworkers to Southern Volkswagen...

My experience with Kia Southern Greenbrier was exceptional! My service advisor Chris gave awesome service!!!

My Dad Just purchase a used truck from Southern Auto Group from Winstead Whitehurst . And also Thank you for all your help Dave Strom that you given us .

Great people, great dealership. I am a VW driver for life. Owning my 5th VW from here!

Everyones just the BEST here. Very friendly and the shop is very clean.

Just bought my 3rd car from there. Charlie Roy is the best.

Great experience, my sales men Joe Jones and Frank made it happen. Great selection of vehicles, friendly staff, just an all around great place.

Chis was great. had fun. bought an awesome car for a good price.

Great service . Bought my vehicle there & inspection was free.

Awesome service and great people bought my vehicle and will continue to come back for all my service and for the purchase of my next vehicle.

The staff was nice and respectful

Great customer service!

Always do their best to help out.

If youre looking to purchase your next car go to Southern and ask for CJ Burns. He was very helpful, friendly and professional. CJ did an outstanding job, never felt pressured throughout the process and he answered all my questions in a timely matter. I will certainly suggest him and your dealership to my friends and family. My only recommendation is to make sure you have several hours to complete the purchase of your car. Once I finished my paperwork with CJ I had to wait nearly three hours for two other people to offer me a detail package and warranty I had no intention of purchasing before I was able to receive my tags.

Joe Daversa and Eddie Bass at the Pre-owned Car & Truck Liquidation Outlet are awesome. They sell great pre-owned vehicles with the best service imaginable. No sales pressure-- just honest folks looking to put the buyer first.

I came in on 10/18/14 to look at a 2013 Kia Soul for purchase. I was bringing my 2011 Honda Civic as a trade in. I sat down with Bobbie Schemetti and the sales experience was outstanding. She gave me all of the information I needed on the car to make an educated decision on the purchase. Very down to earth, no fake cheesy sales approach, which I really appreciated! I did have a firm budget set in place for the purchase and she worked with me on that as well. I signed my paperwork and drove home in my new car! I would highly recommend Southern Kia and speaking with Bobbie for any vehicle purchases.During this purchase process, I also sat down with Alexandra Taylor--who, like Bobbie, exceeded my expectations for this buying experience. She explained the Southern Hospitality program and made sure to answer any questions I had. She also went into fine detail regarding any additional warranties that could have been purchased for the maintenance and well being of my new car. I appreciated her approach to it, not trying to strong arm me into a purchase or anything of that sort.Both of these ladies are a tremendous asset to the Southern Auto Group--they walked me through the purchase step by step and made a firm believer in me!