I recently brought my car in for an estimate, I was assisted by Alfred. Left my car in for a full diagnose due to my car not performing well. I was given an inaccurate diagnose; which would cost me almost $1,000. I was charged almost $200 for the diagnose. I decided to get my car fixed a private shop. My mechanic did not do anything else asides from what the dealership had diagnosed on my car. A day later I got my car fixed the same issue I previously had came back. Same engine light was on. I called the dealership because I felt I was given a false diagnose. I left my car there almost the entire morning. I was told there nothing wrong with my car. I then, asked to speak to the Glenda and then she passed me to the main manager of the service department. He was not very professional, he had a very disrespectful tone and towards the end of the conversation he said “period” to me. Like if he was lecturing me or looking down to me. I said I wanted my money back for the diagnose or I would then to check for a shortage or for the v-tech solenoid. I have read that that could be what it was causing the issue with my car. Mark (I believe that is the name of the department manager) didn’t even take that into consideration and said that I could whatever I want with my car and take wherever I can. My money would not be refund and nothing else can be done.It is very sad and disappointed that the same place where I have been given my business had treated me very poorly and disrespectfully. I would not make business with Cerritos Acura ever. Service department is the worse !!!

Service offered a car wash and recommended making an appointment to include a complimentary car loaner for any extended service over an hour.

Courteous and friendly service

Efficient, courteous and absolutely wonderful wonderful! The biggest bang for your buck

Great service

Acura helped me with an old project I had to get it back on the road.

Nice work