Cerritos Auto Square
10999 Auto Square Dr, Cerritos, CA 90703, United States
Cerritos Auto Square
Review №1

Cerritos auto square is easy to find, right off of the freeway. There’s plenty of parking, it’s not a crazy busy street which is helpful. It doesn’t put too much pressure on the unfamiliar driver when looking for the specific dealership driveway.It’s intimidating for me to visit a dealership to look around because of all the salesman stories I’ve heard but it wasn’t a nightmare at all! The gentleman that helped me wasn’t pushy, he didn’t rush me or try to push a car on me. He took his time, was thorough in answering all my questions and didn’t makeMe feel like I was inconveniencing him. I visited the Toyota dealership and was seeing what they had for used cars. He even suggested that I go to the other deanships in order to be certain I was happy with whatever it was that I chose. I appreciate how on the windows of the far was all the information about the vehicle, including an easy to use QR code that connected me directly to the carfax report.

Review №2

Cerritos Dodge had impeccable customer service! They made us feel welcomed, not pressured to make a decision. Will definitely return as a customer. Cherry on top of the icing, we found this beauty at such a great price!

Review №3

They have so many varieties and styles. Its a must that you go there if you want a new vehicle. Great service and wonderful down to earth people to help serve you. My new SUV

Review №4

Service staff was outstanding! Easy check in & drop off of my Ford Mustang! And of course, great service by the parts manager, Artie!! Perfect!!

Review №5

Went to Norm Reeves Hyundai in Cerritos not intending to buy that day. But I liked the vehicle, needed a reliable car, and Arthur Ortega and Vito Beato, the finance manager, worked a great deal for me and gave me a lower interest rate than my credit union! Im retired and so happy I could get low payments to match my budget. Thank you for making my experience memorable and gratifying!

Review №6

Best dealership by far!

Review №7

Someone came to help us fast. The car selection was minimum for used cars. We seen another car at the Irvine auto square and both places was not welling to transfer the car...talking about they cant reach the Irvine place. We then called Irvine and they was like we are going to lose the sell. Not sure if my son wants to go back, but I know I will not buy a car from them.

Review №8

They were very busy. The service agent who handled my car kept his word on when my car would be ready. Plus he was professional and personal and followed the golden rule. Please and thank you was used throughout our interactions.

Review №9

Cerritos Acura treated me right. More than 50% less expensive than other dealerships in LA. They gave me a brand new loaner car while mine was being worked on.This was my 1st visit to Cerritos Acura, I will be returning again. Very positive experience and the price was fantastic.

Review №10

A good place to find a car.

Review №11

On Thursday September 2nd 2021, I took my car for an oil change, and I asked Ivan Cruz (rep) how much it will be if they do the tires rotation and he told me that it was included on the oil change price $79.95 labor and parts is 81.94 and when I got home I checked the position of the tires and I noticed that they did rotate the tires. My rear right tire the lettering is different then the other three because they change the tire for a new one about 5 months ago. Be careful when you take your car to the dealer. I will call them on Tuesday.

Review №12

Amazing staff in the service department. Will help you get a discount when they can!!

Review №13

By far the best Toyota dealership in So Cal.The staff has taken care of me every time Ive gone there.

Review №14

I take two vehicles to this place. One vehicle to Honda Cerritos and the other to Nissan. Both are good had no problem s.

Review №15

I bought my Jeep Cherokee here, I enjoy there service, my car runs like a race car, they know what they are doing, from oil change and they know how to get your car going, good service department, and they will wash it too 🤗

Review №16

Use Car, that was posted online was nothing compare to the one in person. Missing third seat on truck

Review №17

But to take my daughter to her appointment and not get a Vehicle or a ride home was not to nice to do to a Customer who bought a Car before then she had to take an expensive uber trip to get home to her kids not nice. To much time was wasted also.🤒😰🥺😓

Review №18

***BEWARE OF THE FINANCIAL MANAGER!!**Before you consider completing your purchase of a vehicle with this dealer think carefully about what the purchase price is AND which financial institution they have set you up with!! A comment from them might be We are giving you the best rate out there! One of the BIGGEST LIES OUT THERE!!I caught them!! With this one!!

Review №19

Very good customer service but prices are crazy

Review №20

I bypassed three other Nissan Dealerships that Ive had prior experience with because Cerritos Nissan has shown and continues to show Professional and sincere care of the their customers as part of the Nissan Family, Thank You Cerritos Nissan.

Review №21

Bought my first new car at Ford ... The associates were awesome ... Answered all my question and were really nice ... I recommend this place

Review №22

They sleeping over here . Everyones appointment is at 9 a.m. I guess. They nice and clean so they get 3 stars

Review №23

I had a great experience, the guy at the parts department was very professional. I went just to try how their customer service is and to my surprise it was a great experience. This will be my first stop any time I need something for my vehicle. Parts were 20 to 30% cheap from other dealers around CA.

Review №24

I think i got a good deal on the 2020 Pathfinder. Thanks Tony Great sales Guy.

Review №25

Bought my two cars here and come for service and oil change, I like that they are quick and friendly.

Review №26

Vw parts department made me wait 15 minutes until someone finally helped me

Review №27

Amazing experience at the signature auto group. I had the pleasure of working with someone who made it super easy to lease my vehicle explained everything in detail and wasnt pushy. He broke everything down and got me what I wanted for an excellent price could not be happier with my new Murano. Thanks.

Review №28

I went to Norm Reeves Ford to get my vehicle serviced, with a appointment (Best) They got it done just a little over an hour. Great customer service by service writer. Just make sure you take your own coffee because of Covid they nolonger have free coffee. Guests waiting room is socially distanced. Keep up the great work, thank you!!!!!

Review №29

Lying liars that lie. Kia ran a bait and switch. The car I asked about wasnt there even though they said it was on the phone. Blamed it on an assistant.

Review №30

Excellent sales person Marco, managed The FINANCE officer WOW awesome 👌

Review №31

So far so good. Just purchased a used car from there. Theyre nice ppl, but there were long wait times for certain phases.

Review №32

Great service

Review №33

Browning Mazda/Daniel Aguilar was awesome, he worked with me with a positive attitude even though the work on my car was overdue. We knocked out all of the essentials!

Review №34

Nice customer service.Honest mechanic. Best dealer I found so far.Toyota in Garden Grove, and others in OC wanted to rip me off a while back, but Did my research and walked away.Be careful before you sign anything.

Review №35

Great customer service. Does not disappoint... most of the time.

Review №36

I enjoyed the experience. Everyone had their masks on and hand sanitizer was readily available everywhere. The paper work did take about an hour, which was a bit longer than I thought. Overall, I didnt feel overwhelmed by the salesman.

Review №37

Thanks to Ross(Fianance Manager) We were in & out n maybe 30 minutes (maintenance department) 😁

Review №38

Had to put A front windshield in my vehicle. Theres a gentleman That works at Toyota His name is Roger Rodriguez. He is a wonderful person. I Ask for him every time I bring my cars there. He always makes going there very pleasant.

Review №39

I really recommend this dealership! They help us a lot and had a great experience, good service 👍🏻😉😎

Review №40

Great place, to look for your next car, with plenty of dealerships,to help you..

Review №41

Bought my new Kia soul here. Love it. Took her in for her first service. Everyone was great. Crowded but, car was washed beautifully when returned to me. Unfortuneatly it rained 2 days kater🥴that sucked lol.

Review №42

Had a great experience. Our sales man Matt was every friendly very pleased with the vehicle I purchased

Review №43

Buying a car is not fun thanks to the saleman that pounce on you the moment your foot hits their pavement

Review №44

Dodge/Crysler dealership, needed a part so I went to parts department and ordered the hood release handle, made of plastic?

Review №45

Got a 2021 CX-30, The guy didnt explain everything of features to me.

Review №46

Oh went to rent a car at Enterprise, customer service was very professional, car ran smooth

Review №47

Ordered a part online and picked it up at Autonation Toyota. Quick and easy.

Review №48

They have always been very helpful. The waiting area is nice too.

Review №49

If your looking for a good deal on a vehicle come on down to cerritos auto square ..

Review №50

Well today theres a sale bc its a holiday so get your car while you can.

Review №51

Norm Reeves FordGo see Jorge in fleet.No pressure, no games.

Review №52

Lots of options in terms of dealerships. Congested busy area. GL on weekends... I would prep to wait a lot that day

Review №53

They have never been happier with a dealership aways ready to help and explain work Shania Barnes top notch service

Review №54

The Ram, Chrysler dealership service center is the worst

Review №55

Long story long, went in for my partial 90k service. Worked with Hans and he was great. Got my battery checked and was good to go. ONE WEEK LATER my battery completely dies. I went to South Bay Infiniti to change the battery since cerritos is moving lots and wasnt taking drop offs. South Bay found other things wrong and recommended that cerritos didnt catch. I go back to cerritos, John says batteries can be good one minute and bad the next, which Ive NEVER HEARD OF. Then he and the assistant service manager look under the hood and say that they DO SEE SOMETHING that SHOULD HAVE been brought to my attention at least but WASNT AT ALL. The inspection WAS NOT THORUGH and I was, in a way, shooed off after coming back to cerritos. John offered to reinspect my car but his ATTITUDE suggested that it would be rushed through AGAIN. Yes, he was nice, but he was also nonchalant and tried to deflect from his teams mishap and focus on what was done right instead of areas of improvement. I definitely dont trust their tech or customer service anymore. Not even a comp for the inconvenience. Definitely will be changing dealerships.

Review №56

Hood people nice place good prices

Review №57

I went to several dealerships in Cerritos Auto square most of them were pushy but courteous something youve come to expect when you go into a den of sales associates all trying to sell their product. The exception was Mazda they were exceptionally disfunctional I walked around in the dealership I witnessed associates walking around looking but not doing or saying to me and my family. I didnt want to overreact so I gave it a chance besides maybe thats their policy to let customers shop around by themselves and not be pressured until we witnessed two additional customers drive up and they were helped immediately I dont know exactly where this type of indiscriminate behavior was generated from but I do know I did not want to subject my family to it so my family of two and I went on our way. lastly from a personal observation it doesnt seem as if the personnel at Mazda is motivated to work with the public in a respectable fair and equitable manner and as far as the receptionist it seems as if she was more focused on wearing tight pants and looking too cool for school rather than greeting the customers and getting them situated besides she is seated by the the front door. This type of behavior does not happen on the west side which incidentally is where Ill be taking my business.

Review №58

Love my new truck. The sales people were great! Such an easy process.

Review №59

The friendly service 😄💞👊👏😄

Review №60

Im not sure if I just picked a good day to go on a Wednesday midday, but the service was excellent! I went for a oil change and they told me it was going to be about 1hr 1/2. I requested a shuttle and they immediately got me shuttle for me and my two kids. They keep me informed at all times with text messaging about my car.. I really loved the service

Review №61

They did a great job replacing my breaks and the service manager (Eric) was friendly and helpful.

Review №62

Add $15k to your vehicle for dealer markup

Review №63

Great service but limited selection of trucks.

Review №64

High marks for the service department, but zero stars for the sales & management. Had some issues of their own doing that cost me, which they didnt live up to their word and our agreement.

Review №65

If youre looking to buy an automobile, new or used this is where you want to be, 20+ dealerships makes - models, invitories superior customer sales, service and repair facilities.

Review №66

Went here to buy my first car and these guys were so kind & helpful! No pressure sales & made me feel like family. I was so nervous buying my first car but Armin and Danny made the process completely stress free, helping me find the best finance rate and giving me a fair price for my previous car. Love them, thanks guys!

Review №67

Great service!!! All the personal is very nice.

Review №68

Cerritos Acura is a great place to have the car service. Raymond G has been working with me for years. I trust him.

Review №69

I brought a car from Lexus of Cerritos do not go there, the worst customer service 😒. I gave them their car back the worst experience ever. I do not recommend them.

Review №70

Rigos customer service is outstanding. First time bringing my car for service and I will definitely return and recommend this place.

Review №71

Very bad service here, I took my car because it had a recall they told me it was going to take 3 days but it took 10 days instead. When they returned it to me it was very dirty on the outside and on the inside it was full of dirty polish. Also Paloma that is her name for the service gave HORRIBLE service. We do not recommend Cerritos Nissan bad for service, and selling cars Please DO NOT come.

Review №72

Good, reliable service

Review №73

This dealership is awsume..bcz, everyone that works ther R cool down to earth people that love to help the customers...I am proud to be one of this Mazda dealership customer...they make me feel good when I being attended...very good customer service...just good people in general all of them... must be cool to work among them.

Review №74

I have always been loyal to Nissan of Cerritos..They really take care of me when I need something ...GREAT..Keep it up..I only go to Nissan of Cerritos

Review №75

Long but satisfying.

Review №76

Service can be very abrupt. They tell you what they recommend but are very lacking when it comes to explanations and basic customer service. I also tried to buy a car from this dealer and the sales and finance people were very rude and downright snobs. They spent the whole time trying to convince me to buy a cheaper car. Instead I went to Alhambra Acura and got the car I wanted at a fair price with no haggling from the sales person.

Review №77

This place is great! Nick from service was very helpful and they did everything they said they would!

Review №78

My appointment was at 2:20 the day of Presidents day even though I arrived at 1:45 I was out in a good timely manner. Great service and I thank the staff for the food they provided for the customers for Presidents Day . The whole staff is friendly from sales to the service and parts department. My service advisor Pedro is always friendly and courteous and explains in detail regarding the service that was done.

Review №79

Several dealers in one location..

Review №80

Purchased from Browning Mazda. Maria, Trent and Dominique were amazing. Everyone was polite, professional and we never felt pressured. Awesome facility. We have bad experiences at other dealers here at the auto mall. We will definitely recommend Browning to anyone looking to buy a car.

Review №81

The guys at Penske Chevrolet are the best!! Their customer service is exceptional!!! 👍👍

Review №82

Browning Mazda has an excellent service department.

Review №83

Got my Grade Cherokee from the jeep dealer and it was a smooth transition from the moment I walk in and told them what I wanted to me leaving.

Review №84

Very helpful in the parts department.

Review №85

I love this place!! They take care of my car to the fullest. The service reps advice me of what my car needs but are not presurring about it, they give me good deals and now offer financing for service work. The waiting area is so comfortable, they have coffee, water and goodies. Also, their bathrooms are spotless, that comes from a person who will avoid public restrooms at all costs. I recommend this place for all your Honda services!

Review №86

Short notice,serviced 😊👍👍

Review №87

Had my car serviced

Review №88

Very helpful and they made sure I was helped and taken care of

Review №89

Cerritos Nissan always professional service .

Review №90

Took long for a oil change2.5 hrsBut good service

Review №91

They are very professional no run around like other dealers. What they say they are going to do gets done. Thank yoh Edwin Rivas

Review №92

Got my new Toyota RAV4 at Cerritos Auto square

Review №93

Serenos Dodge clan tell is very likable the place is exceptionally clean and they do the best work they possibly can on vehicles

Review №94

Best Car Buying Experience Ever! Khalid Bashir @Norm Reeves Hyundai Superstore was amazing, kind and very patient. No haggling, no game playing. I walked out with an insane deal. I cant recommend enough! To say they bent over backwards to provide stellar customer service is an understatement. Im very, very happy with my car buying experience. Thank you so much!

Review №95

For the 1st time in a very long time(almost 2 years) Cerritos Dodge/Jeep service department provided timely and friendly service. Isaac was helpful, detailed and friendly all while dealing with multiple customers at the same time. Thank you Isaac for giving me a little faith in Cerritos.

Review №96

Today was a good visit. Fast and the service adviser Richard Juarez was helpful didnt try to sell me on services I didnt need. Got my oil change as needed, left happy.

Review №97

The worst service i ever had 4hours to do an oil change. Wil never go back due to the fact that i paid for a bunch of services that were added to my bill that were not accualy done to my car. Paid for brackes and rotor and they. Never changed and that caused more issues to my car. When confronted about it they give you a million excuses but never even offer to fix the problem at no cost insted they told me to come it and the will take care of it at a discount. A week after they charged me to do them in the first place. Please do not come to this dealer you will only get ripped off....

Review №98

Great place to check out a wide variety of automobiles. Chances are if youre looking for a car they have it. The negative is that there are so many people flocking to the area that in certain dealerships the customer service lacks because theyll just move onto the next hundred that will walk on the lot in the next hour.

Review №99

Nice place

Review №100

Thank you very good Customer Service rep Isabell your awesome

100 Photos
4.2 Rating
  • Address:10999 Auto Square Dr, Cerritos, CA 90703, United States
  • Site:
  • Phone:+1 562-924-1661
  • Auto parts store
  • Car dealer
  • Auto repair shop
Working hours
  • Monday:10AM–9PM
  • Tuesday:8:30AM–9PM
  • Wednesday:8:30AM–9PM
  • Thursday:8:30AM–9PM
  • Friday:8:30AM–9PM
  • Saturday:8:30AM–9PM
  • Sunday:8:30AM–9PM
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
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