The best place to go. Great people, great service. Even at closing time. Salespeople were not pushy. Made sure I got the best vehicle for me and made sure I was happy. Very pleased with all the associate and service. Definitely recommend this place. Great job guys and girls!! Jeffrey Ayers was incredible thank you.

I am really glad that I bought my new mini van Chrysler Pacifica from this dealer . The sales person Mr.White is awesome, he is very responsible, sensible and knowledgeable. From the day one he showed his responsibility in a way which is quite admirable. It makes us to stick with this dealer . They extend their working hours on Friday evening to complete our deal which is really appreciated. They gave us best interest rate for the auto loan . In every aspect they worked hard to satisfy the customer. I will prefer this dealer in future too . Thank you 🙏

Danny Blanchard was a pleasure to work with on our vehicle trade in yesterday. He answered all questions my daughter and I had in regards to our new vehicle purchase. He set up all the apps and showed us how to work all the bells and whistles. He was beyond knowledgeable of all the cars we inquired about and extremely helpful with suggestions to meet the needs of our family. Josh White made the paperwork a breeze. We were the last customers and Mr. Blanchard went as far as to make sure we knew the quickest route to return home safely. Excellent experience with the crew of Robert Loehr Jeep in Cartersville. Highly recommend.

This was a great experience. Went to see Jeffery Ayers not knowing what I wanted. Car, truck or suv, I drove several vehicles & still unsure. I left that Saturday and kept searching website, then I saw the Jeep that fit my need. Got back in touch with Jeffery, he checked over the Jeep and all good. I stopped by on my way home, traded my truck and came home with the Jeep. Everyone at Robert Loehr Chrysler Dodge went above and beyond.

Sold my truck back to Robert Loehr. The entire process was easy from start to finish! Jason and I came to an agreement and shook hands on it. Called me an hour later to let me know the check was ready. I was busy so I had to pick it up the next day. Josh was there and finished the transaction with no problems at all. I have sold cars to other dealerships and after a hand shake have them come back with a lower offer. Not here!! These guys are top notch. Highly recommend!

Mr. Hugh Evans is such a delight to work with he made the process so simple and easy!!! He has a passion for what he does and has the experience like no other!The staff at Robert Loehr were all upbeat, friendly and willing to help!This was the best car buying experience ever!! Go see Hugh and he will take care of you with out a doubt 😁

Hugh was so incredibly helpful! We did most of our purchase online, and the truck was ready for us when we got to the dealership! It was a painless process and we are so happy with our new truck.

Great purchase! Great service! Everything went right for our out of state purchase. Our sales person Tim did a great job. I would definitely recommend this dealership and our sales person Tim.

Everybody at Robertoehr Chrysler Dodge is so Curteous & Professional. I will take my car to them whenever I need something done. O would highly recommend them.

Incredible experience today buying our Wagoneer! Hugh, Josh & JW along with all the other guys at the dealership were amazing & made us feel right at home in the Jeep family!

This is the worst place to take your vehicle. Have a Jeep Grand Cherokee Trailhawk thats our baby. Took to Jeep specifically so it can be fixed right. Had it for 3 days, I had to keep calling for updates. Picked it up, a week later same code comes up. Have to wait 4 days to get it back in. Take it in Monday 930 am, told it will taken in first thing since its a come back. Also asked about radio they were ordering because it was defective. Thats in so they will install it while its there. NO CALLS AGAIN until Tuesday 430 pm. Just had to do a software update to clear code but still needs to be test drove to see if code comes back. Radio is in & can pick up at noon Wednesday. Go to pick up & not done (surprise) and radio isnt even installed either. My car is how I make money, asked about rental when I took it in since it took 3 days the first time & warranty covers rental. Told he will look into that for me. No call on that either. Greg our service guy wont look you in the eye when he talks to you cuz its nothing but lies. Try calling & getting a manager to help, hes at lunch & cant get to his voice-mail. My husband has been a service advisor for over 15 yrs but like I said, took it to Jeep specifically to be fixed right. Plus warranty only covers dealership.

Just a quick update, I would leave 5 stars for our corporations second experience at Robert Loehr as well. Scott and his team took on a big job and turned one of our diesels out in a matter of a couple days. On any given day out fleet passes 10 different dealerships but we won’t be going anywhere else. After owning and maintaining fleet vehicles for over 20 years now I can tell you the professionalism of Scott, Cody, Jared, and the skill of the diesel mechanics in the shop is second to none.Robert Loehr was referred by a colleague. I own a midsize corporation that does business in GA, AL and TN. We worked with another dealership for years but as each year passed it seemed that less priority was placed on work trucks and the techs seemed to lack the experience to efficiently troubleshoot and repair diesels. We brought in one our 2020 model - 2500 Cummings Diesels and in one hour Cody and his team had diagnosed our issue and had parts on the way. If you’re in business and depend on your fleet I would consider their service department above any other.

This rating is for the service department only as Ive only had limited interaction with the sales department.Id give them no stars if possible.....What should have been a simple repair of an ac problem turned into seven weeks of loss of use of my 2020 Grand Cherokee. It sat there from 9/3 to 10/2....an entire month! My GC still isnt repaired and is now at another dealership for the original problem and having everything Robert Loehr Jeep damaged while it was there repaired. Not only are the technicians incompetent they took my vehicle for a 50 mile joy ride and got caught speeding 3 times by the trucks telemetry. 2 violations at 10mph over the posted speed limit and one for 15mph over. The 15mph was on Mission road near the elementary school. Then he sat at his house for roughly 30 minutes in the middle of the day......and ran the tank down to 4% fuel on his joy ride. When I stopped to check on it the service writer told me they put fuel in it, like the were doing me a favor, it had slightly over a quarter tank when dropped of a month ago....thanks....Theres so much more I could add.I have pics of damage, and telemetry reports available for anyone who wants to see. Just ask...Avoid this shop at all costs.

12 or more vehicle over the years.fair price,great service,even better personal.

I stopped in to Robert Loehr and drove a new Ram 2500 Limited. Danny Blanchard was a great person to deal with and absolutely no pressure. Wound up taking my dream truck home Wednesday.Thank you for the awesome truck and great dealer experience. You guys have earned a new loyal customer.

Normally I dislike buying a car, but not this time! Robert Loehr Chrysler Dodge Jeep Ram was fantastic. Our salesman Dusten was great to work with. The finance manager was extremely nice and explained everything. My daughter and I never felt any pressure. 100% service and help getting my daughter the car she wanted. Where most dealers are having trouble getting inventory and will tell you they can’t get you a Jeep Grand Cherokee with the features you want, we got more than we were looking for at a fair price. The price wasn’t inflated, 0% financing, fair value for our trade, and great pricing on GAP insurance and the extended warranty. I highly recommend this dealership and ask for Dusten!

It’s was a very nice and warm experience. Felt right at home.

UPDATE ****We spoke to the owner and he fixed our Jeep. I’m so glad we ran into him. If only his employees were as honest. Very nice man that was down to earth and understanding. I would buy from here again only if Robert Loehr himself helped us. If I could give less than 1 star I would. This dealership is the WORST buying experience EVER!!! My husband bought a 2015 Jeep Wrangler not even a month ago and there have been endless problems with this vehicle. 38,000 for a decked out Jeep that has many many issues that were not checked before they resold it to us. DO NOT BUY FROM THESE PEOPLE!!!!!

I bought my Jeep Compass from this dealership yesterday. I had previously bought a Grand Cherokee from them and traded it for the Compass. Had the same salesperson, Cody. He is very nice, not high pressure, very pleasant and easy to work with. The grand Cherokee had become too difficult for me and my 93 year old mother to enter and exit. We love the Compass and got a great deal!

I first came here in 2016 and purchased a car from them. I returned yesterday to trade it in and now I’m in a beautiful truck! The facility and showroom are above immaculate. The prestige professionalism and customer service of Jonathan Schmitt is above reproach. I would highly recommend coming here and asking for him.

The people here are great to work with and always tell Lydell that Ken and Michelle sent you. :)

Friendly people but more concerned with social media than customer service. With a 1030 am oil change appointment for today I arrived at 950 ish and received my car back at 11:24. I asked the service advisors multiple times in that time frame to please have the technician check the tire pressure. Once I get on the road, my tire pressure was not touched. Little things make all the difference.

I had a great experience with these guys. I called on a Monday to inquire about a car and later on that night he sent a guy to hand deliver my car across state! I highly recommend!!!

Very thankful for the team at Robert Loehr. I test drove many cars on my hunt for something new and as soon as I pulled in I was greeted and shown around. The process was quick and easy for a first time buyer like myself.If you are looking for a car Mo is your man he made my first experience buying a car smooth and I was able to walk out with the car and deal that I wanted. I had a very amazing car shopping experience and would recommend them to ANYONE that needs a new car. Thank you for all you guys do. 🙌

Had a wonderful experience yesterday, July 13, 2021, when purchasing my 2021 Ram 2500. I really appreciate, Tim White for his straight forward nature and knowledge of the brand. The complete TEAM did an outstanding job, it really felt great to be treated as a repeat customer and not just a one and done. Thank you.

Tim White is the best sales rep I have ever worked with. He took care of me and did not flinch when I changed my mind about vehicles at the last minute. He worked late and answered all my questions. I will tell everyone I know to go see Tim for their automotive needs.

I wasn’t pressured I was helped. Mohammad was exceptional. He went above and beyond to help me find what I wanted. I enjoyed my experience.

Went in to consider a Jeep as my 3rd vehicle. I’ve never owned one and the sales staff was ready to educate me and answer all my questions. Their passion for what they do and the product they sell was infectious.Robert ( the owner ) made it a priority to thank us for coming in and giving them the opportunity to earn our business.We decided to buy a Jeep Wrangler Sport Diesel and absolutely love it!!The O’Dell’s (Acworth)

Love this dealership! Not only 1st class sales department which is where Ive gotten my vehicles from but also vehicle maintenance department. I will not go any where else.

Place to go if you dont mind getting lied to managers covering technician and if you dont mind having your motor blown up with absolutely no recourse or offer to make things right do not go to this place

Called to get prices on oil change,young lady today me to go to web site for coupons, I sent the coupon I wanted to my email, showed it when I went in, added tire rotation and left for lunch with my son and daughter in law. got a text when it was ready.. everyone is super kind, and courteous in the service department!! I have been using them for over 2 years now and TRUST them . I drive 42 miles there because they never take advantage of the fact that I am totally car maintenance illiterate and do not try to sell me something I dont need but tell when I might be needing to do certain services. highly recommend!!!

I appreciate my sales representative HUGH EVANS for helping me with my final decision.He never made me feel that I “ pushed his time limit” even though I asked many questions! I actually purchased an automobile that I had not reviewed; nor had I ever drove a Dodge but Hugh called it to my attention…and feel like it is a great choice for me at this time.

EXCELLENT service & C/S I service deot & cashier/ Especially by Serv Dept Mgr Scott @ this location....10/15/21... after having many problems w/ servive fir my car since 7/29/21 to currently..RG- 10/15/21...Scott-Mgr ♥ helped me w/ problem w/ car on 10/11/21- holiday - Federal vis phone suggestions & help to restart ny car again after picking up & paid in full on 10/1/21...RG @ 1208pm

10/10 Recommend this dealership. Me & my husband have been going here for a couple years now & have done a couple trade ins. Never any issues! We absolutely love them. Ask for Jeffrey when you go! He was great!

Worst experience at a dealership ever. Cody completely stereotyped me, and told me what I couldn’t afford before even asking me what I could afford or even wanted. Told me he didn’t have time to go test drive with me because “they’ve got us doing dealership stuff that other dealerships don’t have salesmen do”. When I came back, he was in the parking lot with a new customer showing them cars. Wasn’t even a busy day. Liked the car a lot and was ready to sit down and talk but he was clearly not interested in making a sale. 0/10 recommend this dealer or Cody.

I would go somewhere else. The highest labor rates look it up. They wont help you unless they make money off the deal and its not cheap. You want a warm fuzzy feeling by going to a official Dodge dealership. I should have went to Marietta because it was closer but my wife used to take her Jeep here so thats it for me. They gave her the run-around too but she didnt know it. They also got over on the Dodge Corporation Mopar because they did warranty work and didnt even tell me about it. At the end of the day I still love my charger. Good luck

I really appreciate John Boyer for going above and beyond his duties to get me approved for my Jeep Grand Cherokee Overland Summit. The procedure was quick and painless. I definitely recommend John Boyer if you need a vehicle. If you would like a review of my Jeep Grand Cherokee Overland Summit please check out my YouTube channel and one will be there soon 💪. Thanks again John Boyer I really do appreciate you sir.

These guys are the best in the industry!! 5th time of working with Lydell and Hughe and look forward to many more purchases in the future

My salesman Mo was great. He is very helpful and knowledgeable of the make and models of the vehicles at the dealership. I was in and driving out within 2 hours of me arriving and I was never pressured or convinced on making a purchase. Mo and the finance manager were open honest and never made any empty promises. I was able to get exactly what I went there for with a good offer.

I sold one of my trucks to this dealership a few months ago. They gave me a really fair price to buy my 2019 ram 2500. I didn’t even know that I was shorted from the payoff. 2 months later, they sent me a check in the mail for the the difference that I was shorted but didn’t even know about. They could’ve just kept it and I would’ve never known. That means a lot of me. They had a nice facility with a good selection of mopar vehicles. I loved my ram so much that I decided all my trucks will be Rams from now on. Unfortunately, I had to sell my new truck so lose the payment to buy more equipment for the business. In a year or so when I’m ready to buy another truck, I will definitely be buying a ram heavy duty from Robert Loehr in cartersville

I have felt with Tim for years and he super and goes the extra mile to get things done for you. I have bought several cars there and I am not done yet. I appreciate the finance guy went quick and no issues at all. Job well done on every ones part . The dealership was clean everyone was super nice thanks

Wish left it cleaner. Always have to wipe it down. More details about oil used and such . Not rushed. Personal attention. Did feel better riding home.. hasnt had tires slipping standing still in rain puddles. Appreciate quick appt. Needed it. Thankyou. Glad not too far from home. My dad goes there too. Just got a 2021 Ram red. Wish I had a new camera convertible. OH well. At beach and pool down south

My 2018 Ram needed the radio replaced, the screen had delaminated.I called Chrysler Dodge, and they referred me and made an appointment on August 4th to bring in the truck.I told them I had an extended warranty, they advisor inform me that it doesnt cover the radio, I said I called and they said it does,After a few days I get a text on August 7th from the advisor, he needs the radio number, I texted the radio number with a note why they dint take the number when I bought the car in and waited 3 days later, which a had taken a day off from work.I never got a respond back, on the 17th I called to see if they had the radio in stock, the service advisor was still waiting for my text and never order the radio.on the first week of september I called Service T and left him a voice message, no response.I called back again spoke with a manager, he said the radio hasnt arrived yet and he will call me when it does.The same afternoon I get a phone call from the warranty company that my radio is there at the dealer.I called the parts department person and confirmed the radio is there than they set up an appointment to get it installed on September 11 th .when I picked up my truck the radio was not set correctly and had some kind of epoxy glue on the frame, dirty sloppy.I wasnt gona review, but I got a text from the service advisor on how important is to review them, so here it is.I do not recement this dealership for any repairs, they dont communicate, very poor customer service, or call I had to call the insurance for this and I was Charged a Deductible ..MO 49660they total was $1134.60, $300. was labor!!!

I just want to say thank you so much to Jeffrey Ayers for making my experience with Robert Loehr a walk in the park! He was such a wonderful guy and helped me get my new 2019 Jeep Compass. Was not planning on buying that day but with all of his help, patience, and kindness, I was able to walk away with my new baby! Thanks again Jeff-Ro! 😁

Thanks to the team at Robert Loehr Chrysler Dodge Jeep RAM SRT and FIAT for a great sales and trade in experience. Sales Mgr Lydell Bradshaw and Finance Mgr John Freeman were great to work with but big shout out to Mo Janjooa my Sales Consultant who stayed after close to show me the Jeep and then worked with me on deal and trade over text the next day so when I showed all I had to do was give the keys for my trade-in, sign the paperwork that was waiting on me and drive off. Great experience and Customer Service. Highly recommend Mo and the team to anyone in the market for new/used vehicle. Thanks!

We had a great experience using this dealership. They were friendly, quick and efficient. I would definitely recommend.

Tim was amazing with us. We knew what we were looking for and he knew how to make it happen. It was no hassle. I love working with him! He takes his time to make sure you know everything about the vehicle! Thank you to this group for being an amazing company!Yours truly,Angela, Casey and Bubba!!!

Changing my review. I was able to get my vehicle back in, they found the culprit. Previous owner had Joe Shmoe replace a cylinder, and apparently put put all the wrong hardware in the wrong placed, causing cam bolt to break loose. Once I let them know all the trouble and bad luck I was having we ith the vehicle, they were able to expedite and get me taken care of. Seems to be running great now. Ill update this review in a few weeks for posterity sake, and make sure all is well. Thank you for your work.

Mr. Tim white was an amazing salesman who helped me and guided me from the very beginning. He was very helpful and was attentive to anything I needed

Jonathan is awesome !! He is very efficient & courteous. Very helpful. Quick and easy buying experience. Definitely recommend dealership.

John and his team was great! I came in 10 minutes before they closed after shopping around all day looking for my perfect car. I knew exactly what I wanted and exactly the payments I was trying to stay within and they made it happen. 🥰🥰🥰

Awesome dealership! Highly recommend. Third time purchasing from here. They worked the deal exactly how we wanted and the whole process was super quick. Loving our new Ram 2500!Thanks Tim White, Lydell Bradshaw and Josh Abernathy!

I have always had great service! They have always been extremely nice and helpful!

First let me start by saying I WAS a loyal customer of Robert Loehr. I bought my last two vehicles from them and had a great experience. And probably would have bought my next there. My problem is with the service department. Ive had an ongoing issue with my head unit. The first time they replaced the head unit with no problems. However The issue persisted and they were going to replace the backup camera. This is where things went south. They had my vehicle for a week to replace the unit. That was quite extensive in my opinion. They called to tell me it was done and I went to pick it up. However upon walking around my vehicle before I left I saw that it was damaged in several places. Not just a little nick here or there ...it looks like they took a crow bar to my trunk and there were marks on my bumper that I knew wasnt there prior. We went back to service and Josh, our service advisor, told us they would take care of the trunk but not the bumper. He just immediately said They did not do that. We had to get the manager on the line to get the bumper fixed. I dont understand why I was told my vehicle was ready. Did they just hope that I wouldnt notice the horrible damage they did to my car that I am meticulously overprotective of. I think so. They should have told me it was damaged and they would take care of it up front. Not come get your car its ready.Now my car had to go to the collision shop to be fixed and repainted and it took another two weeks. It looks great but shouldnt have had to be done in the first place. And did anyone from service or the dealership follow up? NOPE! They have lost a loyal customer. One who referred others to them on numerous occasions. And the icing on the cake? The original issue is STILL NOT FIXED. But they will not be touching my car again.

We have bought 7 trucks from Tim here. He always leads us in the right direction. He always makes sure we are taken care of and happy with our purchase. If you’re looking for a good truck go see Tim!

We had a wonderful experience! Jeffery was amazing (and patient) as he helped me get my dream car. Inventory was great, finance department was kind, overall I was very impressed. 😊

Car bought from them broke down THREE times. They didn’t give me back my car until a month later saying they were looking at it everyday. Just got my car back and it broke down within thirty minutes after they claimed to have put a new engine in it. They said they forgot to close some part under the hood after repair??? Car overheats not. Coolant spitting out. Smoking when driving. Now they claim to be working on it again.

Have purchased 2 vehicles here since February! Cody does a great job attending his clients and making sure the deals is as smooth as possible! The whole team is great!

Great.. cust serv was very nice..waiting area nice..had complimentary water, coffee, snacks...Thank you

Pleasant, low pressure experience. I highly recommend this dealership. Ask for Dustin.

Always kind and very helpful. They were amazing to work with when I bought my Jeep Renegade. Now I take in the service department for oil changes and etc. They always go above and beyond.

Bought a truck last week from this dealer great people & process. It was easy they have integrity sometimes consumer think that car dealers dont. It was a used truck but great condition, new tires and fully serviced to make sure we were happy with the vehicle. Great hometown dealer but worth the drive if you are in market, we even got a hand written thank you from the owner.. nice touch!

The customer service gets 10 stars from me! These guys really went above and beyond. Glad we were able to also support a local business. Got my dream car too!

Top notch customer service in sales! Jeff, our sales person is new but diligent, respectful and made the purchase smooth as silk. I WILL recommend this dealership and buy from them again. Thank you to the entire group!

I appreciate that Cody called and kept me up to date on everything. They are always friendly and eager to go the extra mile.

This dealership is a professional and upscale place. The service team, with Scott Priest and Todd Simmons, which I followed from Rome, are the best. They are service oriented, customer friendly, and quality concerned. They represent the Dodge brand very professionally. That are an asset to the organization. I would follow them anywhere.

I switched loyalty to this team from another “⭐️ ⭐️ ⭐️ ⭐️ ⭐️ dealer” and couldn’t be happier. While I haven’t done business with the sales or finance departments, the service advisors are attentive to needs and communicate promptly. They handled a repeat repair in less than two hours that was quoted for much longer at a higher price elsewhere. The courtesy shuttle provides a nice touch as well.

I started out using their service department and they are wonderful so when I decided to purchase a new vehicle, I went to their sales. They entire process from start to finish was great. Very friendly and professional staff without being overbearing.

Disappointing visit with the Service Department. I took my new 2020 Ram pickup in for its first oil and filter change. I drove my truck home and parked it. The following morning as Im leaving I notice a large oil spot on my driveway. I called the dealer and took my truck back to them. They checked it and found that the service tech didnt tighten the oil drain plug all the way. Having to waste time on a Saturday to fix something like this is ridiculous. Changing the oil and filter isnt a difficult job. My confidence level and trust that this dealer will perform a quality service in the future has dropped dramatically.

Went in looking to trade in my high mileage subaru, Tim White did everything he could do to get me within the budget I gave him, it took 2 days (do to my indecisiveness) but when I finally made a decision on the second day him and JW got me in and out very quickly. Would definitely recommend to others.

Absolutely the easiest purchase for a vehicle I have ever made. Everything was taken care of ready to sign with no problems. An excellent experience and they have earned my business for life!

Been using Robert Loehr Chrysler Dodge Jeep RAM SRT and FIAT for many years now. Ive always had great results from there service department. Always courteous & clean. Theyve treated me well however for sure not the cheapest place for service. But whats true is You never get what you dont pay for & seldom do you actually get what you do pay for. However here you get a good bang for your buck. I highly recommend their service department.

Decent place to go helped me out after having an issue with a car and it was fixed.

Flawless and pain free transaction from the time I arrived on the lot until the time I left in my new Ram 1500. In and out in less than 3 hrs. Awesome and thanks!!

This dealership and our salesman, Jonathan, were very easy to deal with, and I highly recommend them.

Utter lack of customer service overall. I have ongoing issues with the service I had done on my 2018 JLUR and now the dealer will no longer respond to me or Jeep. First off, we were promised a rental vehicle when dropping off my vehicle for a recall and upon my wifes arrival in the morning, they didnt have one. They lady at the front said she meant to contact us the night prior, but never did (wouldve been nice, even if it was the morning of since we had an appointment scheduled). Then, after they conducted the V41 recall, I looked at the steering stabilizer and they installed it backwards (which you can easily tell by a sticker that clearly points to the front of the vehicle, which it did not, as seen in the attached pic). Then, they inspected my ESS that stopped working and never replaced the plastic rivets that hold the fender together AND my ESS still isnt working. Finally, they ordered a replacement seat belt Ive been waiting on for several weeks now, but wont reply to my inquiries. Ive even had Jeep attempt to contact the dealer, as well, but to no avail. Jeep said the part was available and shouldve arrived the week prior, but the dealer is apparently ignoring me -- a customer. Now months later, Im still waiting for a resolution on my vehicle. Considering they wont respond, Im hoping this review will get someones attention so theyll follow up. If this post is still a one star, there has been no corrective action taken by the dealer and I cannot recommend them for any sort of service.

This company had the best customers service Ive seen in a long time. They care about their customers. Thanks to salesman Anthony for helping me with a great deal. I went to get my jeep compass service and came out with a 2016 Nissan Versa

Many thanks to Lydell and Tim for going above and beyond to help me on a Saturday evening after the dealership was officially closed. Lydell was extremely patient, navigating me through the selection process all the way to closing. Thanks to him and Tim for making the car buying process as smooth as possible!!

Worst dealer experience ever! Took my Jeep in to activate my trailer lights. I was told by Jared, my service advisor that Id be in and out in an hour. Two hours later Im told that they have called the number to Chrysler and its activated but not working and wanted to keep my vehicle to begin diagnosing a wiring issue and that it would cost more for this diagnosis. I said no and then was forced to pay for the activation they said they did and I took my vehicle home. I wound up at a different dealership for a second opinion on the issue and before service started they let me know that I had a factory recall (no mention of this from Robert Loer). They have my vehicle for less than an hour, magically activated my trailer lights and confirmed that this dealership didnt activate the lights like I was previously told and fixed the recall. I called the manager, Scott to address the issue with them and to ask for a refund because they didnt provide the services they said they provided, IE. the activation. I was told no because I didnt bring my vehicle back to them. Now why would I bring it back to them to ask them to verify that the activation was done when they already said they performed it? I was charged for services that I as the customer had no way to verify was done correctly without taking it somewhere else. Bottom line is I paid to have my trailer lights activated in the computer which they said they did only to find out they in fact did not do that, then refused to refund my money for services that were not rendered. Then on top of that tried to charge me even more money claiming its a wiring issue.

They were very nice and courteous they did a good job on my oil change my car still runs smoothly and they gave me a good diagnosis on my car and I appreciate everything theyve done for me I I will recommend them to others they have a hundred star point from me

Great experience. Quick easy and they worked for me to get me what I wanted. Good guys

Worked with the sales manager Lydell Bradshaw and was very professional and easy to work with. We are very satisfied with the customer service. We will come back to shop here in the future.

Perfect service! Jonathan was my dealer and he made sure I was taken care of!

Easy purchaseDustin was great and it was hassle free!

Ive been waiting for a month for a loaner car so they can fix a warranty issue. Im told that I am on the list. Ridiculous!

Great dealership and staff but I have to admit Kyle was amazing and made the process of trading in my suv flawless and not stressful one bit! I will definitely be sending people that way!

I brought my Dodge Challenger in for an oil change. It took less time than expected. I was in and out quickly. They took good care of my car.

On a second trip to the this dealership, after the first botched repair did not work, the door of my Fiat was damaged. My vehicle had a normal functioning door handle when I left it at the dealership. When I picked up, the cap that secures the door handle immediately broke…..in the lot. I have used every Fiat dealership in Atlanta and this location is the only one that returned a damaged vehicle. F

Great car buying experience! Dusten was awesome! He was knowledgeable about the vehicles and really easy to talk to. Lots of inventory on the lot so it was easy to find what I was looking for. I highly recommend Robert Loehr CDJR.

Very friendly and helpful atmosphere...i enjoyed my visit here. 🙂

I would give Zero Stars for service if I could. I stopped here since I was 5 hours from home, my check engine light came on and my truck was skipping. I talked to service department and he said they are full. I asked for them to put a scanner on it to see what the problem was and if I could make it home. He told me You made it up here, you can make it back. So I called Dewayne Davis at WOODY FOLSOM in BAXLEY. They sent me a new truck and picked mine up.

Always great service!! I have a 2009 Dodge Ram I bought there new and have never had it serviced anywhere else. 220,000 miles first problem water pump went out was replaced and returned to me in less than a day.

I am relatively new in the area and needed to buy a new truck. My neighbors told of several Dodge dealers in towns near my home but no one told me anything outstanding about their experiences. Just out of pure luck I chose Robert Loehr Chrysler Dodge. I actually enjoyed the buying process and since that day I have found their service department to be very customer friendly. They work they have performed in my service request have always been quick and exactly what was needed. I will keep my business at this dealership as long as they continue to take care of me in the way they have so far.

Thanks again to Hugh! Great experience again!

Jessa is a delight to work with! She is very helpful and knowledgeable. My SUV was running so much better after my oil change was completed. I also appreciate that they checked no other maintenance was needed. They do high quality work and have excellent customer service. What more could one ask for. Thank you for always going above and beyond!

Had a great 👍 day at dealership. Got the car I wanted the day I went. Im so excited.

From the time of walking on this lot We were treated very good . Cody our salesman was excellent, we explained what we was looking to do and the Truck we was wanting he showed me 2 trucks I purchased the second one.The deal went very smooth and quick I would say within an hour we were signing the papers .Finance Manager was super nice also All I can say is everyone was great on my deal .. If you looking for a new car ask for cody skipper very good salesman never pushy A+++++++++

Best service department everThe reason my wife and I chose to purchase a new vehicle today is because the Persional care and professionalismAnd Danny Blanchard was our sales person and hit us right where we needed to beThis dealership is in our opinion the Best and we will always be repeat buyers and will send other there as well

Really professional and nice. Ask for Kyle, he will help you find your dream car and get the best deal! I love my Jeep Cherokee, will go back for my husband’s Ram.Thank you again!

Went to the hiram DJR location for service, specifically an oil change and wow. what a complete difference in the customer service than what i had when i used the cartersville location. wish i could rate better. will be going to hiram from now on.