I worked worked different people on 2 different occasions. Both were very knowledgeable and helpful they knew what I was looking for and what phone would work for what I needed to do with it. It was a very fast and pleasant experience. They didnt try to over sell or talk me into something I didnt need. Highly recommend.

Friendly, helpful and just all around Great service !!!!

Only reason I went to this store was for an in-store pickup after ordering a phone online from Verizon. It should have been a 2 min in and out transaction, an hour and a half later I was able to go home with my new phone that was not properly setup. Now I have to do a factory reset and redo it all myself.I was told the store had a system problem that would require me to cancel my order that was through Verizon wireless directly. Then reorder the phone through this store instead otherwise I would not be able to get my phone that day. After cancelling the order like I was asked and reordering, my new bill for the phone was another $25 higher because they require a setup and go charge that the only clerk working could not remove.So I had him set it up since I was paying for it. During that setup there is a whole group of questions the phone asks you about how you want it. He made every selection without ever asking me my preference choice. Now half of my text messages are missing, every WIFI I had setup is missing. Every time I have setup my own I have never had a problem with this.I would not suggest to go to this store.***Update***They responded by asking me to call their customer service number. I sat on hold and then was told someone else would call me back in 24 to 48 hours. Its been 48 hours and I still have not heard back.I will again make the suggestion not to use this store, or possibly others owned by Victra now based on this.

Chris did a great job of alerting me to an issue with my phone. I upgraded to the exact phone I wanted. Great service and I felt I could trust him.

Trevor was extremely helpful and stayed late to ensure my issue was taken care of efficiently and effectively. His professionalism and ability to problem solve was greatly appreciated!

Best experience weve ever had getting new devices hands down. They are my new go to for anything cellular!!!

The service at this store is top notch. Sami Raissouli went above the standard customer service. He took care of a previous problem I was haveing with a factory installed SIM card and was professional at answering all questions. Thanks again Sami.

Chris was very friendly and got my phone switched over in a timely manner!

Jody Gundberg was our Verizon retail manager at the Buffalo MN Verizon store. She helped us get all set up with new phones plus a phone watch for my husband. The watch will give me peace of mind with a medical alert on the watch for my husband as he farms at his daughters home when no one else is home. JODY IS EXCELLENT IN HELPING WITH QUESTIONS FROM US, PLUS GREETING EACH PERSON AND MAKING THEM FEEL I MPORTANT AND NOT JUST A NUMBER AS THEY ENTERED THE STORE. THANK YOU!

Had a great experience, Jody helped me set up a new iPhone 11 for me successfully! Buffalo was convenient and close!

The gentleman was very helpful AND told me information that no other sales person has ever told me before when I have gotten the glass protector or about the otter boxes. Very pleased!

We were very happy with Sami and how professional he was, he did a great job.

Amazing service, very friendly, awesome communication. I will be staying with Verizon as long as possible.

Setup was easy. Service was great. Good experience overall!

It went very well we hit a lot of road blocks but they were very helpful for my first ever grown phone experience.

Staff was very friendly, helpful and did a great job explaining what phone would best fit my needs. Definitely stop in if you are looking for a new phone.

The customer service representative that worked with me today was very kind and very informative. Shes very beneficial to your company.

Jodi did a great job answering all of our questions.

Excellent service! Both Chris and Robert were very helpful and informative! They help us get set up with new phones and were very helpful!

He was very helpful and kind!

Very helpful in what I was looking for

Dont know never been there

Their employee are very welcoming and helpful

Great Customer Service!😀 So helpful... Very Genuine Soul!

Very helpful and friendly.

Excellent service.

Helped out a lot with my questions!

Not a good experience. The lady who helped us had no idea what she was doing, misrepresented their add-on programs and warranty claims, and charged us an extra “set up and go plus” $20 fee per device without asking and without permission. I will not go back.

Customer service isnt a priority in store and they must get bonus for cross selling certain accessories as the sales guy was really pushing one I didnt want. Wont be back to this store again for anything.