This used to be a 5 star store. The customer service has gone way down since Megan and Chance left. But I found them! Theyre at Cellular Sales at Transit and East Robinson and Transit and Walden! Im so happy I found them! Got a new store because you cant beat the customer service they provided.

Megan was amazing. Not only extremely knowledgeable, but very friendly and personable as well. It was a much better experience than I expected.

Took 3visits and the last one kid still didn’t get it right! Just now getting problem and overcharge taken care off. All because he was rude and careless

When I went in I dealt with a girl name Megan she was amazing not only was the system down so she had to do everything by hand it took her 2 1/2 hours to upgrade my husband and my cell phone she did it with a smile laughed the whole time he was very kind and understanding walked me through everything and made me feel like it wasn’t a big deal that their system has been down though she looked tired!!! I can’t express how wonderful my experience was especially sense We have been dealing with a different third-party Verizon store that has treated us like garbage in the past!!!

Staff was very friendly but there was very minimal stock. The battery on one of the phones I wanted to look at was dead and they could not charge it and turn it on because their rep was not there. I had a choice between one android and two iphones to look at so I went to Best Buy instead.

Getting my new phone was a great experience with Chance. He was very thorough and took his time with me. I feel confident that he didn’t forget to tell me anything about my new contract.

Megan at theVerizon store on Delaware Ave Kenmore NY is the best! Patient and kind and extremely helpful. She’s and ace⭐️!

David M. Was very helpful and took care of me. Just needed a case for my sons New IPhone 12. Still a Pleasure to be helped by him. Got me in and out quickly.Ty David.

The young man there named Chanceler deserves recognition and most definitely deserves a raise and or promotion. To start this was 3rd Verizon I visited today. To give a little back story the first 2 Verizon I went to, each had at least 3 employees and no customers in the store. I was having issues with my iPhone and was looking for help. The first 2 Verizons simply told me to call tech support. Didnt even bother asking what was wrong or they would know I couldnt simply call. I was ready to call Verizon quits and switch to maybe Tmobile. However on my way to t-mobile I saw a busy Verizon. I figured they would be helpful considering they were busy. they must do good work. Wow was I blown away. 1 Employee and a good 15 customers and this kid multi tasked like no tomorrow. Had 3 customer at separate desks all doing separate things and STILL had time to greet and HELP me. While taking care of other customers. Could of thought he was a robot. To top it off a Nast women was in there complaining that he was the only one working. Young man smiles apologize and acknowledge her concerns he even went above and beyond to estimate hed be able to squeeze another customer in in about 5 minutes and sure enough he did. I watched 1 kid handle what most people would have walked out on. And to do it all while smiling. Amazing work Chanceler if you are not paid well there let me know I have a business and friends with business and we see your worth, let me know if you would ever consider changing carreers. Thank you so so so so so much

In and out in record time. Staff was helpful and got me what I needed.

Excellent customer service. Applied liquid screen saver to my iPhone. Nice job

Megan was excellent, very complicated transfer that she handled professionally and accurately

Chance went out of his way to get the phone and billing set up properly.

I went the Verizon Cellular Store on Delaware Ave in Tonawanda had great service form Dave. He was very informative, kind & got me the service I needed at good price.

Chance was extremely helpful and patient as he spent over an hour with us.

My wife and I were very happy with our experience upgrading our iPhones with Megan at Russell Cellular. She was friendly, knowledgeable, easy to work with, and genuinely excited to help us get much needed new phones, and transfer of data.

This is a FiOS store so you can pay bills there on home phones that you might have had since the 1960s, back when telephone operators actually used cables and wires to connect calls, even having party line. Having disconnected this particular phone number I found it impossible to pay the phone bill online. Even by phone. So I went to a Verizon store and they told me I had to go to this particular location, because it is a FiOS bill, even though its on an old fashioned wired telephone in the house. Going to this Delaware Avenue location worked. You can use cash with a special machine or you can pay with a credit card. Done. Finally. Megan assisted.

David was extremely helpful and pleasant to work with. His knowledge was very helpful in making my decision to have Fios installed. Thanks again David!

Great customer service, they even stayed late to help me get a new phone. Also compared prices to make sure they were giving me the best deal!

Great service, quick, and friendly. Helped me with pay a final bill and purchase a screen protector.

My experience at Verizon was great very Efficient with showing me everything I need to know about phone. Thanks chance👍🏼

Shes a very nice girl I would come to her for help shes very patient

The amongst was very helpful, professional, and provided great customer service.

Last Tuesday my phone died and wouldnt even turn on. I was due for an upgrade anyway so they took care of me. The store opens at 9am and I was able to stop before work. Its a nice clean store with enough products to look at and a great selection of accessories. Conveniently located on Delaware near Sheridan its easy to find. I even got a picture of the Android!

Great customer service. I’ve never had a bad experience at this store. Everyone there is very professional & knowledgeable.

Both Tim and Chase were refreshingly professional, personal and respectful in my interaction with them as I upgraded my phone today. Much appreciated!

Chance was awesome. New his stuff. Was able to get in and out of there with a new phone in a hour

I had an excellent experience at this location. The technical staff person (Chanceler) was very friendly and professional. He was able to identify the issue with my phone, and resolve it in a timely fashion. He answered all my questions to my satisfaction. I give him 5 stars!

Chance and Megan did a great job with my phone upgrade even though I showed up at 6:30 and kept them an hour past closing time. Very happy with the phone and the service!

Amazing service!Efficient, friendly, so easy to work with, and they will try their best to save you money. Great atmosphere,super chill. I wont go anywhere else!

Excellent customer service! Go and see Mack or Tom! They are wonderful, patient, and both very helpful. Made my experience fantastic and I wouldn’t hesitate to go back. Can’t say enough nice things about these guys.

Great customer service. Fast and efficient

Great help with my new phone.

I have to say that we were beginning to lose trust in your customer service, but that all changed after being helped by Chris at Verizon. The experience was amazing. He was knowledgeable, professional and kind. He called us to let us know our phones were in, took time to walk us through the process, patiently helped our daughter with her first phone and did it all while making us feel like we were a priority. Thank you for making the experience a positive one!!!!

It was a very easy, pleasant experience getting my new phone info transferred into it from the old phone. The person setting it up for me was very polite and professional.

Chance is by far the best salesman in history. Very patient. Very informative. Overall just a pleasure to work with

Service was prompt and the COVID guidelines were strictly followed. The price for tv and internet is very competitive and the staff was very knowledgeable in matching the needs of our household with their products.

David was very knowledgeable and friendly. I was interested in Verizon Fios and he was able to answer all my questions. I have it being installed next week.

I had the pleasure of visiting Russell Verizon today and was assisted by Mack and David M. They were fantastic and helped me to get a new box for my TV and a better deal for Verizon FIOS! Great place to go!!!

Chris was very helpful in getting me set up with my first I Phone, after years of having a flip phone. Had to go back for a couple of questions and they were still very helpful.

Mack and the staff do a phenomenal job! Hes very focused on making sure everything transfers/works before you leave!

The phone rep was nice and helpful. The store had a friendly atmosphere and there was no wait at all.

Everything went as planned. Hassle free. Staff was very courteous.

Dillon was very helpful assisting my daughter during the purchase of my new phone. He was competent,polite and thorough. Being a high-risk person during this time, Im thankful she was able to get what I wanted.

I am so done with verizon. they have the worst customer service ever and visiting this store just reaffirmed my belief. The guy at the service desk was extremely rude. He told me I couldnt buy a phone because I am not the account holder. He refused to help in any way. He told me that whoever sold me my phone last time shouldnt have. It used to be much simpler buying a phone but verizon likes making it complicated. You cant do anything at the stores so why do they even exist?

The young man was great that helped me. Good people. 🙂

One stop and done. Best ever with a Verizon franchise! Way to go Chancellor

The sales and tech stFf at this store are the best of any Verizon store I have been to. For my FIOS service I have been taken care of by Dave. He is very helpful and friendly and genuinely cares about you leaving g happy.

David was an exceptional salesman, courteous and polite. My experience with Russell Cellular was exceptional.

No phones on display, one guy out in dirty clothes. Other guy comes to help with Fios, then a customer walks in and asks for a new phone. Kid takes his phone out of his pocket and says Ill be right back. I do my exchange, walk to my car and the kids outside on his phone while the customer is standing behind the line twiddling his thumbs. Poor service and store was a mess. Can definitely tell its a authorized dealer...

Very helpful! Set up my phone so quickly! This is the store where we will be buying all our future phones. Thanks for the Excellent service!!

Awesome! They were most helpful

Thomas helped me after my phone fell in water, he offered me a free upgrade and he was so quick & efficient! I really appreciated that after a long day

Tom was knowledgeable, very helpful and very patient.He answered all my questions when I came in yesterday. I came back today to make my purchases and asked for him.

I paid my phone bill and Tom helped me. Very clean and professional store. If youre going to utilize a Verizon store for your Fios or wireless 3600 Delaware is the place to go

Dave gave excellent service!

Dave was extremely helpful and such a pleasant associate! Great service!!

Chance was great!! But the process of getting a new phone is so painfully slow become of the internet being slow. You are Verizon. Can’t you fix that?

Tom answered all of my questions and set me up with the appropriate products to best suit my needs. I am very satisfied with both new phone and iPad.

Today, we were looking to upgrade our cable boxes. We were instructed by the Verizon customer service representative online to visit any one of our local Verizon locations to pick up the boxes. Once we arrived to your 3600 Delaware Ave location, we brought in our old boxes as instructed. We were asked for our order number which was then given to your associate Ryan. After Ryan had received the information, he then denied our request for our new boxes, after being told they were available for pickup today. We were told that we had to wait approximately 3 additional weeks to receive the order that we had just placed only a few hours prior via online. After receiving that news, we were told multiple times that we could not be further assisted today from Ryan and walked out the door. We then traveled a few miles up the road to your 2290 Delaware Ave location where we were assisted by their team in a very professional and helpful manner, after just receiving 0 star service only minutes ago. Im sad to say that we will not be returning to your location any time soon and will clearly make the better decision to visit the alternate location as they were much, much, much, more helpful. Unfortunately, I had to give this review a 1 star rating instead of the 0 star rating it truly deserved.

I came into the store today to get a new phone and Tom was there to help me out. He did an excellent job helping me choose the right phone. He went above and beyond, by reviewing my account usage and found a plan that was better suited to my needs and ended up saving me money! Tom did such a great job taking the time to explain everything I needed to know about the devices I bought today. I had such a great experience! Thank you Tom!

Very helpful and got us set up with a great plan for a good price and some really good deals !!!

Chancler was our rep and he was phenomenal he was people friendly honest and really made you feel welcome. He was open and honest about billing questions and concerns and gave us a precise what to expect bon our first months bill. We transferred service over from sprint and t-mobile and it was by far the best decision. All of people say they want the cheapest phone plan but along with a cheap phone plan comes terrible customer service. So if youre on the fence about verizon dont be. This location had the most friendly and knowledgeable employees you could ever ask for. Fyi if youre looking for discounts and best bang for your buck give this location a try i promise you they will treat you with the respect and honesty you deserve.

Today my husband and daughter accompanied me to your location. The location was very nice and clean. We waited to be seen for 15 min in which my husband became very impatient, when we were assisted the young lady named London helped us pick out phones and made us laugh the whole time we were in her presence. She joked with my daughter about Disney movies and even went as far as putting on Disneys frozen on their store TV and sang songs with her as we waited for our phones to set up. London was EXTREMELY helpful and friendly. Sitting there discussing things about our phones that I personally didnt know. My husband and I are quite the aliens when it comes to technology (sigh). Nonetheless she was very patient and worked with us until we had a PhD in communications. Her customer service was beyond incredible, we felt more so that weve known her for years and like we were visiting one of our friends. By far the best customer service Id ever experienced. Weve informed her that when our son comes home from school to visit over the holidays we will stop by and have her set him up with a brand new phone. Id like to thank her for all her hard work and where ever she is located I am more than happy to follow just to receive her customer service it felt so genuine. After leaving the store with our new phones and degree I joked with my husband about the 15 minute wait and he said to me smiling Id do it all again just to receive her customer service, it was definitely worth the wait. Thank you so very much London best of wishes to you, and thank you Verizon.

I had a great experience the salesmen was very nice an informative about everything got me everything I needed and more!!

Stopped in to drop off my parents FiOS boxes. Service was quick, friendly, and stress-free. Staff were welcoming even though they were with other customers.

The Verizon guy totally the picture of me and make sure I get all my apps and everything on my phone. It was nice dealing with him because I didnt get aggravated trying to do it myself

Wanted to sell me older phones for 60.00 more than I was quoted 2 weeks ago for new phones. Said no specials in now!

Chance was amazing will be back just because of him

This location is by the shadiest i have ever dealt with. I was switching from Sprint to Verizon and they promised a specific Bill Amount. that did not happen. the Bill was well over what I was paying until I contacted Verizon Direct. Next I was promised $200 gift cards for each phone Purchased and those are now declined saying I dont qualify because I did not Port my numbers, which I would have happily done which could have saved me a lot of aggravation of getting my new number out to my contacts. they explained it was an easier process to just get new Verizon Numbers. Please dont ever trust this location, and especially Sales Rep(Jeremy) as he told complete lies to make it easier on himself. I would have happily ported my old numbers if this was the requirement. please dont get hosed by this company. they lied for their benefit. zero stars.

Chris was fantastic. Got me in and out no problem.

This store, and staff is amazing! Everyone is very helpful. I always enjoy my visit at this location. They understand what customer service means.Thank you, Tom, Myranda, Quincy, Charles, Chance, and David!!! Keep up the great job!

Chancler was very helpful and very polite ask for him he is awsome

Great customer service skills and pleasant experience.

Chris could NOT have been more helpful and considerate to me when I went in. Absolutely fantastic service. I dont often go out of my way to write reviews, however, his willingness to go above and beyond for the customer compelled me to share. 5 stars.

Had some issues when setting up service that were unusual but Tom stuck it out and was very professional.

Tom was great, spent time with going over my new phone. He got me all set up for with accessories for it, this is the BEST Verizon to go to.

Myrando was my Wireless specialist on January 12,2020 at 3600 Delware Avenue. Tonawanda, NY. She was awesome in helping me to purchase another phone. Very efficient & busy with other customers but took time with me. She deserves a bonus !!!$$$

Worked with Adriana. She got me a new SIM card for a phone I needed. Activated and done. Absolutely no charge. I couldnt believe it. Made my day! Everyone there were very helpful. This is the place to go for great service.

I went there for a problem with my phone i had bought at the location on Niagara Falls Blvd at the 290 BEFORE this location was open. I was told that since bought it at that location I have to go there. Im sure Verizon corporate will be delighted to know that their response is the final nail in the coffin for them. We got lied to on the price for the phones when we got them which was supposedly free, plus the plan. 70.00 a month turned into like 138 a month.They will be paid off in a few months and then goodbye Verizon, hello Consumer Cellular. I wont tolerate lying salespeople. She isnt even there anymore. Apparently at a Transit Rd. Store.

Staff was friendly, knowledgeable and quick!!! Very pleasant experience

My favorite Verizon by far!

Went in to switch my service over, I had all the necessary information and authorization but the staff were unwilling to help in anyway way. They gave no explanation, nor would they give any advice of any kind, I called Verizon and completed the transaction on the phone. The customer service people on the phone could give no explanation of why the staff at the store location wouldnt help. Very poor customer service at this location. DO NOT USE

Tom Belue was great! Helpful and very patient with us! He explained everything to us.He was great at multitasking and great with his employees! Thank you for the great experience getting a new phone!

So very happy with the service and help provided. Mo was so patient and helpful. I broke my phone and was crushed thinking my pictures were all gone. He was able to help me and transfer pictures and made my day. So glad I came to this location for help.

Tom was fantastic! Very helpful! It is a very nice store and I would recommend you come to this location for a better experience :)

MO IS AWESOME.. GAVE ME DEALS AND DISCOUNTS (I THINK)... BUT I GOT A NEW PHONE 1 PHONE 7. NOW MY FAMILY WILL NO THAT I AM UP TO DATE FOR JUNE 2018....

Awesome!

Very friendly polite and helpful!Bonus: Fast service

I went to return an unneeded fios router because I was using my own router, and they somehow interpreted that as a request to disconnect my service, which they proceeded to do without confirming anything with me. I only realized what had happened when Verizon sent me an email saying were sorry you have decided to leave Verizon!!! I wasnt at home when I got the email so I then had to waste an hour of my day reestablishing service and they made me set up another new account. Unbelievably poor service. I will never visit this location for any reason again.

Very quick and efficient! This store was very clean, with great customer service. Plus the guys there don’t look to bad either!😜

Best experience in a phone store, everyone knew what they were doing so it made the process nice and painless and we were in And out. Definitely coming here over that boulevard store anyday!!! Thank you Tom & Myranda for all of your help

Not a big fan of Christopher Wilson. Not very helpful.

I usually dread a trip to the Verizon store, but this was quick, painless, and informative. I forgot their names, but the young woman and young man on staff Tuesday morning, August 21st, were very friendly and helpful! Thank you!

Staff was friendly and fairly helpful though there was way too much confusion about sales/deals/specials that were going on. Also do not buy peripherals at the store they are horrendously marked up in price, just get them online instead.

Im glad they sent me the wrong replacement phone and when I went back to fox the issue, all they did was hand me a phone number. Im glad I get paid to do their job and fix their mistakes while they sit in the back room. There must be something really great in that back room

Mo did an excellent job! He took the time to get my insured phone back to the way my old phone was. This Verizon store is worth coming to.

Great, efficient service across the board!

I visited the store on 5/4/17 to return my verizon internet/cable equipment. Dave opened the door for me as I exited my vehicle, immediately asked how he could help me and promptly processed my equipment return. He was so professional and courteous that I will be returning to him to get tablets for my children for an upcoming cross country trip. Deciding where to purchase electronics and obtain wireless coverage has never been dictated by the customer service I would receive until now. Well, done, Dave! Ill be in soon!

Not friendly st all. Like I imposed on them by visiting.