Purchased a S21 from this store earlier this year. I was having an issue with the phone so I brought it in. Store manager helped me out and explained they do not help with phones that I would need to call the insurance line. In the past I have had verizon store help me with my phone since it was within the first year. Now the insurance company does not have my phone in stock even though its the latest model but will let me know when one becomes available. So no phone or help from verizon. Be warned that you are paying to be at their mercy.

Great experience! They let us in after they were closing, it was so nice! The staff was super helpful and kind as well!

The best Verizon store Ive been to yet. Which includes a brand new store. Very well kept. The flow felt welcoming. I personally enjoyed the knowledge of my concerns at that time. Thank you Ivan.Ivan gave me superior customer service with my phone issues.I did find the elevator music a bit loud in the store, I had a hard time hearing the customer service on speakerphone (but it was on a broken smartphone).Overall, I did enjoy this Verizon experience.Thank you

I went to this store to purchase accessories and possibly switch from T-Mobile to Verizon after hearing good things about Verizon service from my peers, unfortunately I had nothing but bad experience at this location. We literally asked someone to help us out because we were having issues with their kiosk. I spoke to a solution manager by the name of Brendon to help us out with the issue we were facing at the kiosk and he seemed not to care at all and told us to wait. He flat out said if you don’t have an appointment you will have to wait to receive assistance. After hearing that, I left all of my items on the counter and walked out because that is not the type of customer service I was expecting or will want to switch to coming from a well reputable company. Please reconsider visiting this store.

Verizon Verizon ...I myself love VERIZON and AND EVERYTHING TO DO WITH ANDROIDS EASTER EGG

Store is in the MoA. Large, clean, high tech. Helpful manager Matt.

The Best Customer Service EverThe Employees Listen to youEmpathize, ask questions, they actuallyUnderstand everything you are talkingAbout. They Treat people with RespectThey are Honest.They dont pressure you at allThank YouYou guessed right!!Left with a new phoneThank you guys for everything that you do. Every day.Honest right backThis is why i left with a phone 😊Rate them more than 5 stars.

Staff was really helpful. Wish it had more selection in phone and the front of store needs more display cuz it looked pretty empty.

You will be waiting for 2 hours just to buy a product because they are very short staff and inept at the same time.You want good service, dont expect to get it anymore, because since covid, they are busy looking at sales, and the irony is I was thinking of getting a phone, but I wasnt about to be blown off for people wanting to put off me for a few hours just to kiss 😘😘😘😘

Outstanding Customer Service Tonight!Patience, Helpful, Knowledgeable & Friendly!!Frankie & Brendan were fantastic to work with at the MOA location.

If you need a phone and great service go to Verizon MOA and work with Frankie!!! Super patient and gave me all information I needed to upgrade!My iPhone 8+ went out on me and with a 10 day wait for service with Apple 🙄 my only option left was to try Verizon.This location and its employees made me feel welcomed and they are the perfect example of what customer service looks like! Great team.

Always helpful with professional friendly staff. This location is our go to Verizon store even though we live 2 1/2 hours away.

Great service! Needed some help because I was from out of town. Adam helped me out and he was absolutely wonderful! Best service I have encountered in a long time. Thanks again Adam and Verizon!!

Best verizon store to go to in the state, customer since I returned from the military in 08!

Best service good phone started 5 g.

Very friendly and helpful staff. I went in there hoping to get some information about how to get my phone repaired as it wasnt wanting to charge. The staff member who greeted me was gracious enough to look at my phone for me and while using a tool was able to clean out a large chunk of dust that had built up in my charging port. This was exactly the fix that I needed and my phone has been great ever since. I am grateful that they took the time to help me and just didnt tell me that that wasnt part of their job.

Awesome experience. Extremely helpful. The whole process was quick and we had a blast!

I went there with a broken phone. Screen and digitizer. The manager told me it was beyond repair so I ended up buying a new one. Afterword I went and had the other one repaired. She either lied or simply didnt know what she was talking about. And she was the manager.

Busy but helpful

I went to the Verizon and I talked to Adam the solutions manager, Store was empty, but he added me on the waitlist and said I will be able to help you in an hour, I came back in an 1,5. The store was still empty and he refused to help me and kicked me out of the store. They were not customer friendly and helpful at all. He(Adam) said call callcenter and was very disrespectful.

I went to the store and made an appointment ahead of time, when I got there the worker said it closes at 7:00 when the website let me make an appointment for 7:00-7:30.

I went to the Mall of America Verizon store to cancel my service and had a terrible experience there. I tried cancelling my service over the phone and through online chat, but the representatives could not verify me after trying for 2 hours and asked me to go in store. I explained my situation to an in-store representative, who then went to get a manager to help.The manager, Theresa, came over and said she completely understood my problem. I was unsure if she did because I hadnt talked with her directly and I asked her to share what she knew to confirm we were on the same page. Instead of confirming, Theresa immediately escalated the conversation by saying in part, Ill tell you what were going to do! in a very angry voice and then saying Im going to have you leave! if you dont listen to me and what I am ordering. It was completely emotional and unprofessional and made me feel very uncomfortable in this store. Theresa also brought her body physically closer to me while she was standing and I was sitting and had the look of rage on her face. I could not believe this was happening and asked for the Verizon phone number to call in part to get Theresa to calm down (even though calling was not successful two weeks earlier). I also asked to have an in-store representative work with me so the cancellation could go through this time. I just wanted the cancellation to be successful so I would never have to come back here. Theresa told me that she would not have a store representative sit with me. The Verizon team members on the phone will not talk with in store representatives. They will only talk with customers.I knew this was likely not the case and I stayed in store to make the call just in case I needed help. Like I had experienced previously, the phone the representative could not verify my identify and said an in-store representative would be needed. I told the person on the phone that the store manager had said that phone reps will not talk to in-store reps. The person on the phone said that was ridiculous multiple times and said in-store and phone representatives partner together all the time. I then went up to an in-store rep and asked them to work with me (it was 6:30pm on a Sunday and several store reps were just standing around). Once the in-store rep was working with me, the phone representative repeated her statement about working together twice to the in-store rep because what the store manager had said was so against company policy.The phone and in-store representatives worked together for 20-30 minutes to cancel my service and I finally left the store at 7pm with a cancelled plan.This situation should never have happened. I want to work with companies where managers will listen, communicate in a calm manner, and will take reasonable steps to help a customer. That is not what I experienced at this Verizon store. I plan on staying away from Verizon after being a customer for 17 years because of this.

Its a wireless phone store whats the tell

Great help for a Samsung phone question!

Well VERIZON WITH THE?FACEBOOK PHOTO OF?T MOBILE CLOSED. I SUGGEST BOTH AT&T AND?VERIZON DECIDE WITH ME ABLE?TO EASILY SHUT OFF THEIR SATALITTES ON BEHALD OF THE VATICAN AND ALL. MIGHT WANT TO GIVE ME THE FREE UNLOMOTED PLAN FORE EVER IF I WAS?EITHER OF THOSE TWO BABY BELLS...VERSES SPRINT AND?T MOBILE OF THE OTHER BABY BELLS NOW CLOSRD. BUT NOT SURE IF THE BOARD AFTER GETTING THE REST OF THE UNLOMITED FOR THE 561 NUMBER. AND WELL VERSRS GIVIBG AN UP TODATE MINNESOTA?ADDRESS?WHERE THE DRIVERS LICENSE CHANGED BACK FOR THE HORROR STORY NOW OF BROWARD COUNTY AND FORT LAUDERDALE AND GETTING RID OF ALL THE OBAMA PHONES ON ALL THE PHONE COMPANIES BEHAVES AS WELL...WINK WINK

Its pathetic how little a human being can help in store. 0 stars if possible

ASK FOR KERRY! No salesman BS just great knowledgeable assistance. He is very knowledgeable about the phones and all their features. He lays it all out and mentions the promotions that may be beneficial. He spent a ton of time with us and never pushed to make a sale. Great friendly personality. I should say that I did not know him before I walked into the Mall of America store a couple weeks ago.I spoke with another gentleman at the store prior to KERRY and got a strong salesmen vibe so I quickly dismissed him.Do yourself a favor and avoid the sales pitch by asking for KERRY! I ended up going with a Google Pixel 3a and couldnt be happier with it and it didnt break the bank. Thanks Kerry.

The general manager greeted me and checked me in. However the experience was as if they didnt want to help us add a line of service and sell us a phone. After waiting 15 minutes then working with the rep for a few moments, I left. I actually have service through another carrier and based on this experience, i dont want to return.I hope they staff this place with people who want to be helpful.

Went in for a service related issue with the phone, and was promptly recognized and helped. The service was quick and efficient. The store was very large and had a lot more hardware to demo than a typical store. Definitely recommend.

Came in on Sunday to return cases for the tablets. Wrong size. The sales reps grabbed a few people ahead of us and put us in the que. We sat there for 40 extra minutes waiting for someone to help us, while they had available reps stating around. On one occasion I walked to an available sales rep who told me to continue waiting as our name was up for assistance. I went back to my chair as he continued standing and waiting for the new clients. After a while he started walking toward another family and then glanced at us and walked to us instead. Finally we got assistance. It took 3 minutes to return the items, but we waited for 40 min. While watching how they work I realized that they assist buyers first, but when you bring returns they treat you like you don’t matter. Be ware once you make the purchase you don’t matter!

Most of the staff were dude. I just ignored them and look for the person that was the nicest. The person I found it very helpful. But I do not buy a phone from them only the reason is the prices and I purchase agreements.

Always helpful. Better than any other small town verizon store. This place has people with way more knowledge of knowing what to do with your phone plan and devices.

Id normally give 5 for Verizon, but I was a bit disappointed. The girl who helped us was really sweet but didnt seem to know anything (and never mentioned hey Im new and Im learning). Even though the store was near empty, service was painfully slow. Everyone was nice, shopping for a phone was awesome in the way they have that experience set up--they have this HUGE touch screen in the back near the phones. Fricking awesome. Overall, not bad!

Good experience. Brandon was helpful.

Awesome service and a great staff to assist

We have been a customer of Verizon for years. Our batteries needed a charge and Verizon had a customer area with chargers and sofas where you could just chill while u top off your battery. They didnt try to sell us anything while we charged our phone and they didnt have a problem visiting and just talking tech. Great store with some great employees!

I stopped in on Black Friday and was pleasantly surprised by the quality of service on such a busy day. Logan and Nate were outstanding! Together, they helped me get a replacement phone and informed me of how I could switch my plan to get additional services at a lower price. On top of the TREMENDOUS service, the store itself has many interesting displays which show you cutting edge consumer and commercial technology.I have been to many Verizon stores and this one has, by far, the best customer service.

Customer service is always great.

I have been going here for years and always had good customer service. Last night Matt helped my husband get a new phone and did a fabulous job. It was a smooth process that took very little time.

Service was very slow even on a very slow day. It took them a very long time to get to me even though I was the only person waiting after the people they were currently helping. Once they got to me, it took them three minutes to take care of me, but I waited for about a half hour before that. They did take care of me, but I dont think Im coming back to this store.

Despite being busy, I was quickly greeted at the door.The staff member that assisted me was very helpful.Very comfortable atmosphere with a lot of different gadgets and options to look at.

Working in an field of customer service, I know how it feels when someone comes in close to closing time, but I always serve them happily an willingly. Why is it that at a store closing at 9:30, with multiple employees standing around doing nothing its too much work to fulfill a simple request especially when I arrive at 9:20? Why does a store close at 9:30 if you are only going to respectfully treat customers until 9:20.

The service here left a lot to be desired. The store seems super fragmented and just when you think youre getting help youre told youre in line for help. Also, we ended up returning a phone here in order to save $300 at Best Buy and were treated like less-than normal customers.

Had a phone question and they figured it out well!

The customer service is great, lets get that out of the way.There were a few things that catch you off guard, apparently this is the biggest store in the state and I cant find a reason for why its so big. The only they seem to be having is walls filled of over priced accessories.

Phenomenal selection unlike any other Verizon store Ive been to. Staff was busy, but able to accommodate everyone in a timely manner with respect. Was able to pick up an awesome case for my Note 8 and a bluetooth speaker I got a steal on. Would recommend to anyone if you have time while youre cruising the mall.

Carey was awesome, very helpful and fast!!! Would go out of my way to come back to this store. Thanks dude keep being great.

We like the store but with the new state taxes and services that are no longer provided in the store is messed up. Idk maybe Im just complaining about nothing but I was glad to get my phone on the spot without paying our of pocket and the services provided was helpful. Will re-evaluate in a few days with this new at home transfer and see if we need to switch cell companies.

The Verizon representatives are very knowledgeable, helpful, and not pushy towards any one phone. I was given the respect to choose the device that I feel best suits my needs. Going back with my girlfriend for her new phone as she enjoyed the time spent at the MOA store when I purchased my new phone.

This store has some of the best customer service you will find. No wait, and buying a phone can take as little as 5-10 minutes from the time you walk in until you walk out with a smile on your face.Fantastic experience!

Long wait but service was great

I went here on a Wednesday, employees were not busy at all. I’ve always ordered my phone online, got it delivered to my house and then gone to the store to get their help activating and getting it all set up and ready to go. But was told this is no longer a provided service as people like to do it themselves now and it takes too much time for employees. This makes no sense at all to me, what is the point of even having a store? Sounds like everyone is going to lose their jobs. The guy “helping” me was very rude, and activated my phone and then left me without either phone working and I left in tears extremely frustrated and had to try to find my family in the giant mall. Later went back with them, and another guy was nice enough to help as he saw how upset I was but still had an attitude about helping.

Great service at the MOA Verizon store! Always friendly, helpful, and explains everything on understandable ways!

Best Verizon store. Super helpful staff.

Rahoul was friendly and knowledgeable. Big place. Enjoyed my time there lol.

Applied screen protect and left in bubbles and creases. Took it back they gave me a new screen protector and it was the wrong one. Service was horrible and then when they exchanged protection with wrong one. They became incompetent.

This store is poorly run, poorly managed and completely understaffed.Waited over half hour in line after being told a 15-20 minute wait time, and decided to leave, upon leaving they asked our name, to check out take us off the list, only to find out we were either removed without our knowledge or never added to the list. We never left the store or waiting area, no excuses for their terrible service.Lost an opportunity to sell us new customers, 4 lines and 4 new phones.Not surprisingly, I think well stay with our current provider if this is the best service you can get in person. What a joke.Im willing to wager they care so little about everything this review will go completely unnoticed.

Great help

Verizon- just a service provider. Expensive, automated call service and wont help you out. 9 years with them, fully satisfied elsewhere with the same reception if not better for half the price. 🖕Verizon. Leave them if youre smart.

Nice place to look at all the innovative products from Verizon along with phones

I was quite impressed with the product selection, well beyond other locations, world class. Great advice from Ryan and Kerry, with clear explanation of costs. Definitely going back.

Great service! Zach, Andrew, and the rest of the crew are always helpful and never condescending to the technologically challenged.

Super helpful staff but the product I bought doesnt work great in a different states climate

We were helped by Bailey, she was friendly and helpful.

Refused to help because we werent buying with them that day, just needing assistance. Have been customers for ten years, and were given the cold shoulder because we bought our most recent phone at Best Buy. If youre not willing to help ALL Verizon customers, youll end up losing them.

Customer Service Was Great over the phone. Verizon Store Rep Was Great On Wednesday On Thursday Another rep wouldnt help me set up my replacement store and they werent busy.

Very helpful staff! The store is huge and they offer many great deals.

LOVE THE CHEER OF THE MANAGEMENT! Went in and got out on just a few minutes. Come in wit a great attitude and theyll serve you well.

I stopped in to have a screen protector replaced and Ryan was very helpful and had us in and out in under 10 minutes

Helpful employees always wanting to help when you step foot into their store.

Just walked around for 15 mins and not one employee asked us if we needed help. To bad we were going to buy a new phone. The person that was supposed to great was to busy looking at his tablet and the associates were to busy talking with each other

I use Verizon phone everyday and I like it best deal I found for prepaid phones that works

Probably the best Verizon experience I will ever have! Tons of options for all of your favorite devices including the Google Pixel 3 and Google Home Hub!

Had a wonderful experience upgrading my phone, picked up a tablet and the representative was able to save us money on our monthly bill. Great customer service!

Very friendly and helpful staff. My phone broke on the log chute ride in the park and I was also due for an upgrade. Brandy H was very helpful in trying to fix my old one and then choosing a new one once mine was done for. Thanks again for your assistance!

Jason was very helpful, and knowledgeable. Jason gave my fiancé and I plenty of options on accessoies and phones without pressuring us into anything. By far the best experience I have had dealing with Verizon I am very pleased with the service.

I love the Asian influences at this store! Very classy

Super helpful. They helped me quickly and I didn’t have to wait long for an associate. They have helped me with my plan, iPhone, iPad, and android.

Always helpful staff. Great plans. Always deals going on!

Helpful and knowledgeable staff who are great at helping with phone plans and device troubleshooting.

One salesgirl, with fair hair, is absolutely a cheat!She tried to charge me activation fee which should not be charged in my case.In that store, prices for many goods are not marked, so that the salesgirl can namethe price as she wants. She named one device $50, while a totally same one is soldat $20 in another store.A clip joint at all!

I still wish you would have had the Chromebook in stock, I still think I would have rather had that instead of the new tablet.

Love the salespeople and the managers working there! Visit this store if you need tech!

They lost record of a $200+ payment I made in August and Im the one stuck paying for it. Dont waste your time with Verizon. Absolutely horrible service and way too expensive.

The floor staff at the mall of America Verizon is always helpful, knowledgeable, and friendly. I seriously dislike going to the moa but its the only Verizon Ill go to.

Very nice personnel. Helpful and knowledge.

Had to wait over 10 minutes just to talk to somebody about opening a new account. Ended up leaving after waiting 15

They can figure out anything about the plans

Great service. And great teamwork!

Wonderful customer service, warm friendly staff, overall great experience.

Bad customer service to any other race in no Americans, I’ll try to upgrade even been a customer for a year, even given them my full information that denied me because I don’t have ID with me Ely Guzman is my name.( Mall Of America store only)

We came in here to get new screen protectors which took forever to get put on then offered us a deal and when we agreed they didnt have it in stock.

When you walk in tell them that you are there to buy a phone...only a phone, they will continue to try to push stupid, overpriced products on you. The sales techniques are shady. They will surround you with multiple employees and pressure you. Super annoying. Also, verizon has pretty much made it impossible to get a phone at a reasonable price. You almost HAVE to pay the phone in monthly payments, which means you end up paying full retail value of the phone. I have been a long time customer, but I hate this store.

Bailey was very helpful. Theresa also.

Do not waste your time with this Verizon store. They will lie to you when you try to get a new phone.We asked several times if this will change our plan and they said no. We even bought a tablet. when I went to pay my bill a couple weeks later I noticed that my plan was changed. I talked with the store manager and he confirmed that my plan did indeed changed and there was nothing he could do. We lost 4 gigs of data. He would not honor my prior plan that We had for years and they changed without my consent. It is to bad that they can change your plan with out letting you know and not trying to make things right!

This is the flagship store. Lot of fun great staff.

The best!

My husband was threatened with physical violence by a staff member on Memorial Day 2018 at Verizon Mall of America. This threat was witnessed by his supervisor, along with the rest of the store. Management stated that the staff member was a good guy and dismissed the threat. When we complained to HIS manager...lets just say Verizon values its customers safety. That value is a 50.00 dollar credit. Keep it.#5thdegreeassault #policereportfiled

Best Verizon Store I have visited. Nice people, very friendly.

Very helpful. Real Verizon store, not a reseller.