Coming from out of state, we could have been at a disadvantage in many ways…….not so with the customer service at Bedford MB! From initial contact to final agreement, we could not have been more pleased.Everyone with whom we came in contact was professional, yet personable and helpful. A special thanks to Chad,Kareem,Bob,Jesse, and “Cheeto” for making this major transaction simple. Sherry and John

Mercedes-Benz Bedford provides the best service ever! They don’t keep you waiting, and they’re knowledge about Mercedes-Benz products is always supreme. I really like that they educate you before beginning service, and again after they are finished. For some reason, I never feel like I’ve been overcharged, and that always makes the visit great. I proudly recommend this dealership’s service department.Darlene - Proud Mercedes-Benz Owner

The service department is excellent the sales department I will not comment upon although I bought my vehicle at Mercedes Benz of North Olmsted I will always go to the service department of Mercedes Benz of Bedford Ohio because the service department has given me excellent service the past 10 years. In addition the sales department treating with the upmost disrespect I was unable to acquire quotes for a new vehicle for 2122 year so I had to go to Mercedes Benz of North Olmsted who showered me with professionalism and bought my 2021 Mercedes there however the service department at Bedford Mercedes those folks have been there so long and they are excellent and I appreciate you the least I can say about the sales departmentFrom the sales manager to particular sales man go service department excellent service thank you again

I will keep going back to Mercedes of Bedford! Taylor and Chuck were very knowledgeable and answered all my questions. Taylor went above and beyond assisting me with all the new features before driving off the lot. Best part, I got a great deal on a great SUV!

I had such a great experience at this dealership. It was the first time I got a car and didn’t hate the dealership by the end of it. Szymon did such an amazing job and made sure I drove away in my dream car. I couldn’t be happier with how everything went smoothly and no pressure at all. So far my best experience getting a car.

I have bought cars from Mercedes Benz of Bedford over the years. Never been disappointed. A very professional team and always keen to help if ever needed. Recently collected another car coordinated by Teresa S.Teresa is a credit to the organization. Thoroughly professional and Genuinely cares.Sesh

Professional, clean, excellent communication, timely. Fantastic customer service in both service and parts department.

Outstanding service keeps us coming back for more than two decades.

I’m from out of town and I had a flat tire on the highway . I wasn’t sure what to do since I’m not from around here so I was told to call roadside assistance and I was very pleased with how fast and nice Tyler who works at Mercedes Benz of Bedford. When he got to my location he helped me with putting the spare tire on my car which was scary since it was on a very busy highway. I wanted to say the people at Bedford are great and I will always remember this experience

Barry was the best most helpful and accommodating sales person ever! I purchased from out of state, and had to rely solely on pictures and his word. Love my car! Thanks Barry!!

Took me 3 visits to get proper alignment. 1 visit - crooked steering wheel. 2nd visit better, but still off center. Made me pay cut the 3rd visit, but got it right this time. Incompetent people lacking self- respect

Top notch experience from start to finish. Everyone I dealt with was professional and knowledgeable about the product. I did not feel pressured and they actively listened to address questions and negotiate to an equitable resolution. The staff was attentive to our needs and made the process enjoyable and exciting. Look forward to continuing the interaction with this dealership.

Train your sale associate on customer services. The first thing the SA told me after I sat down was that hes happy I am here because its the end of the month and he needs business. He asked about my expectations on a car, but he was not listening. He showed me a few cars, handed me the keys, and asked me to drop him back to the office because he has an appointment with another customer. He totally doesnt care. He tried to show me the mobile app, but he doesnt know what he is talking about (I later found out he showed me the wrong app).Karolina was good though. She helped me with setting up the mobile app account. She actually stood under the sun waiting for me to talk to the Mercedes mobile connect staff. Thats customer services!The guy who helped me with the finance paperwork was helpful too

We bought a used car from this dealership, was told it had been inspected and I specifically asked for this item and told I would receive a copy. Eventually, they said, they NEVER RAN an inspection at all. $1k later to have it fixed, nothing like driving around with broken rear spring and blown out shocks. Super safe. Guess thats how you are treated when you buy used from here. Our sales guy knows and didnt suggest help in any way...reached out to Penske. Buyer beware - if you buy used from here - get your car inspected by someone else.

I brought my 2008 C300 here for an airbag recall and the warning lights on the dash. Additionally I showed them a picture and location of a ground wire that had almost caught fire, they had to charge me a diagnostic fee which I understand and they said it would be applied to the work. I ended up requesting that they replace the tail light wiring harness, it was a $40 part. they managed to charge me $180 labor for the 30 minutes of work. Heres where it gets really interesting, when I picked up the car it had a WARNING LIGHT on the dashboard saying SRS MALFUNCTION which is safety restraint system. I was confused so I ask Barbara in the service department why this had not been looked at, thats when she told me that I only paid for a diagnostic for the tail light. What? let me explain again... I had already diagnosed the problem, showed them exactly what was wrong, which does not constitute a diagnosis. I requested the diagnosis because there was four warnings on the dashboard including the SRS malfunction! which with my general knowledge I assumed was the airbag but needed to be recalled. She then proceeded to tell me that it could be something VERY DANGEROUS and that I should have it looked at. She wanted to charge me another $153 diagnostic fee to look at the dash light indication. Remember when I said I was okay with the diagnostic for the dash lights? Apparently safety, customer service and altogether General logic does not apply here. I was willing to talk to the service manager, but even though I called and left a message for them at 1pm, I did not receive a call back by close at 6 p.m. I noticed on my bill that a complimentary safety check was performed on the tires, horn, wipers, and fluid levels. How is it possible to perform a safety check and not notice a Malfunction warning on the dashboard?I do not recommend! I will not ever return here unless it is for compensation.

Great experience, Dan is an amazing salesman, made me feel comfortable as soon as I walked through the door. Chuck also made the process as easy as it could be. Will definitely recommend Mercedes of Bedford to anybody looking!!!

Excellent service and follow up. Particularly liked the video that was sent to me and the service manager by the mechanic showing me of a problem and a suggested solution. This engagement shows genuine service and safety and makes the issue transparent to me as a customer. Excellent!!!!

Its always great service there. Aaron is was my service technician, always pleasant and knowledgeable.

Went to test drive a car. Every one friendly and nice..I worked with Ian and Kareem. Nothing but professionals. Oh and the hot chocolate is delicious!

😍😍 Life happens everyday sometimes bad and most times good, then there are life days that are magnificent!! That was the day I became part of the Mercedes Benz of Bedford family. My team starts with Matt M sales, my financial manager Kareem S and Bob manager of service. These gentleman made a life dream come true. Mercedes Benz of Bedford not only do they have luxury automobiles, they have compassion, they not only sell luxury automobiles and in my case they went above and beyond what one would except from a dealership. I thank you guys. So if qualities I mentioned are a must, then you must head straight to Mercedes Benz of Bedford and be part of the Luxury. Sincerely, Crystal Y Lawson ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Great service last week. I was in and out much quicker than expected. Bsrb S is great to deal with.

I have purchased 3 vehicles from Mercedes of Bedford and would recommend them to everyone. Each time I was treated with respect and honesty. The professional atmosphere mixes with a family vibe and makes for a great buying experience

I recently inquired about a car on Autotrader, and in a very timely manner, Barry contacted and assisted me. Barry was very personable and experienced. Any question I had, he answered. There is no doubt in my mind that I would recommend someone to this dealership solely based on the interaction I had with Barry.

They took me in even though I didn’t have a appointment. The times I have been here have been great, they fixed my problem and were very polite towards me. Thank you very muchJohn

Had a good buying experience. Found car on lot, did most paperwork online and spent less than a half hour finishing up the deal at the dealership. Felt like I got a great price on the car I was looking for.

This dealership is excellent. Clean, throrough and efficient. I have always been pleased.

The entire experience of buying a car at Mercedes Benz of Bedford was wonderful. I submitted an inquiry about a car and credit information in advance, and when I arrived, my paperwork had been processed and the car was ready to be test driven. The staff was professional and courteous. By far the best car buying experience I have ever had!

David Silver set up an immediate appointment to inspect my Mercedes for a long road trip and did not charge me for it. Because of that we will consider staying with Mercedes for our next vehicle

Fantastic experience, couldn’t be happier with the car or the professional service I received. Purchased the car out of state, flew in, and was promptly picked up by Simon Kucharewicz my Sales Associate. He brought me back the dealership, finished up the paperwork, and was out the door in an hour and rode 7 1/2 hours home. Very easy car buying experience. No BS with these guys! Thanks again!!

We purchased a 2015 Toyota Sienna XLE AWD from MB of Bedford.From price negotiations, to trade in, to financing, and vehicle acquisition, the process was fair, friendly, efficient, and easy.Thanks to Dave, Jesse, and Chuck for a flawless process.

I am happy with my purchase. I will be back for another purchase in the near future. I was concerned about past negative reviews. However, my experience was outstanding from start to finish.

Wonderful Experience....Austin Cook was very professional and pleasant to deal with in helping me purchase my first Mercedes.I would highly recommend Mercedes Bedford and Austin Cook!

Friendly and fast. Easy to work with and followed up with all next steps. I would recommend.

My Mercedes 2016 E-350 broke down 400 miles from my home service center. After the car was towed to Mercedes-Benz of Bedford, Service Advisor Dave Silver provided excellent service. He worked with technicians to diagnose the problem very quickly. The new parts were installed and I was finished the same day. He explained the problem and its implications very clearly. I would recommend M-B of Bedford very highly.

Everyone was great. Best of all...we didnt have to go to the DMV-everything was done for us!!! And most important...no pressure...ever!!!

Very knowledge, fast and ease of doing business. David Silver is very responsive and took care me well . Highly recommend

Great group of people!Made sure my car was perfect Took the time to explain the features of the car, were very excited to help me in anyway.needed!

The entire team at Mercedes-Benz of Bedford was phenomenal! I would highly recommend to anyone who is in the market for a new car. 5 stars! Great customer service!

My salesman was the best. Everyone from him to the service team was very helpful!

Worked with Austin, he was very helpful. Went out of his way to make us comfortable. Made sure we were happy with our purchase and gave us great advice! I strongly recommend him!

Back In June I Took My Car To The Mercedes Of Bedford Dealership To Get A New Fuel Pump Installed... I Was Told That I Would Have To Wait, that My Car Wouldnt Be Looked At For Another Week or So (July 1st.) but the head service tech wouldnt be back in town until July 6th. So i assumed it would be looked at after July 6th. And i was told by a salesman and a service tech that it would cost $160 for the diagnostic... Then i called a few days later and i was then told by someone else that the diagnostic would cost $320... Then i was told that We didnt even know your car was here! This was now over 2 weeks later! Mind you i signed a document the last of june! and gave them my keys! But she told me they had no idea my car was there! Then i was told it would cost over $1,200 to replace the fuel pump, then i was told there would be a $750 deposit, which nobody told me that 2 weeks prior when i took my car in... THEN! in another call i was told that NOW! my battery was dead and i would need a new one! and now the cost went up to $1,670! Not including the $320 diagnostic... So i decided to go pick up my car and take it elsewhere! But when i got it, the wood grain panel where my gear shifter is WAS CRACKED! so i informed them of the damage and the manager BOB told me to email him to see what they can do to rectify the situation, to which he replied to my suggestion with a very rude email telling me not to threaten or bully him or his staff and that WE DIDNT DAMAGE YOUR VEHICLE and yet i have proof via time dated photos that i took the day before AND THAT PANEL WASNT DAMAGED! so i called BOB! and i cussed him out! and told him IM DEFINITELY GOING TO FILE A LAWSUIT! and ILL SEE HIM IN COURT!

Superb service! Friendly and helpful staff throughout the dealership. Aaron, my service specialist, made certain I was continuously updated on my car’s issues and timeline for completion. Having just moved to the area, I’m pleased to have MB of Bedford as atrustworthy place of service for my E450.

I came from out of town with an emergency. They took good care of me.

Worked with Simon Kucharewicz who was outstanding. I reached out to Mercedes of Bedford and Simon helped me since I lived in Columbus, OH. From start to finish I was able to provide them information on my Jeep which I traded in and drove up the same day to pickup my 2021 GLC. I loved the smooth purchase.

Aaron Neal is always great to work with. He has always taken great care of us. He is professional and knowledgeable.

Had issues with our Sprinter. Team coped on 100%. We are very pleased with the result of their work. Special thanks to Christopher Tombow for the high quality service. We are highly recommend them .

I have been a customer of Mercedes-Benz of Bedford for many years. Their professionalism and courtesy is unmatched.

This will be my third Mercedes that I have purchased from Mercedes-Benz of Bedford. Both the sales and service department work very hard to give their customers the best experience.

I was referred to Simon from a family friend. He is helping me find my next Mercedes. He’s a great guy really genuine and just overall a good guy. Cares about me and my next vehicle more than just getting a sale and that to me impressed me a lot. If your looking for a sales guy ask for him.

I had the best experience ever going into a dealership very clean quiet place to visit. Also Dan And Charles and other sales associate was very kind to me I work for a car dealership now and I still recommend my own customer to go there. 🥰

Dealership provided a courtesy ride in a late model MB(2021) from the BMB to my home. Dealership used Lyft transportation( rusted-out-more like a death trap, Mercury Sable) for my courtesy ride from my home to BMB.

Ian at Mercedes Benz of Bedford is professional, great customer service and awesome! The experience was so great !

Top quality work however, you are overscheduling your shop. If you dont have an open slot, you shouldnt schedule the work.

Austin was a great salesman to work with and very attentive to what I was looking for in a vehicle. No pressure in purchasing either…just a great person to work with.

Rude staff in the service department, especially their service manager, and a very bad experience overall.They refused to replace my sbc module (brake system), which is covered by the warranty because the car had hail damage. They won’t even listen to anything i have to say. This is absurd. They charged me to diagnose something i already knew was broken and told them is broken and then they refused to do it under warranty. They could have told me they wouldn’t do it under warranty before their useless diagnosis, basically I payed them to tell me they won’t fix it. I will take it to MB USA. Do not recommend.

I made an inquiry regarding the 2017 Mercedes SL 450 within the same day I received an email and a phone call from the salesman and then later a package describing the vehicle and in the dealership. Any inquiries I made were properly answered. First class operation..!

I appreciated Chris Tombos efforts to keep me informed while my car was in Service for a couple of days, and I also appreciated the efforts of Dave McCaig and Matt Mohr in Sales, who had personal knowledge of my MBs particular issue, and continued to assist even after the sale was completed. Because they had personal knowledge of the problem my car was having, they were able to coordinate the information they had with Chris and his team so that there was no communication gap. All in all, I felt that I was treated like a valued MB customer from start to finish.

Great service 👍nice looking CARS 🚘

Excellent service. Beautiful vehicles.

Horrible buying experience I made my intentions knows that I was ready to buy and spend money! BEFORE I went to the dealership with my checks in pocket, I was then asked a second time again “do you want to buy” by the manager after arrival(where’s the basic communication??) I had scheduled test drive over the phone that when I arrived I was told I could not take (THIS IS WHY I CHECKED ON THE PHONE FIRST!!!) I was also told to bring my brand new vehicle in for trade in, and the vehicle was never appraised for trade in, very unprofessional and unfriendly staff will not be back to buy a car from this place. I will be telling all my friends about my experience, and I encourage anyone thinking about buying a car here TO STAY VERY FAR AWAY & TO SHOP ELSEWHERE YOU WILL BE MUCH HAPPIER, that you did not waste your time or money at this unprofessional dealership very very disappointed with the quality of service I received as a potential buyer....

I really enjoy my service visits to the Mercedes-Benz dealership of Bedford. I always get the best service, and reasonable prices. My service advisor is Dave Silver. He is knowledgeable and provides me with excellent customer service! Ive visited other Mercedes dealerships in the Cleveland area, Bedford Mercedes provides the best overall service. From the service technicians to the sales floor, the employees are friendly and easy to work with.

Service at Mercedes Bedford is excellent I’ve been going to them now for over 10 years and there’s never been a bad day. Everyone there is focused on the customer. Nothing seems forced they truly look out for you as an individual it’s refreshing.

Austin is the best sales ever!! He helped me and my wife get huge discount for our dream car GLS 450 model last month. Highly recommended.

I have had some fairly negative experiences at the Bedford Mercedes-Benz in the past. This time around, thanks to Christine Moore, Perry and Chris, I am a much happier customer!

Super efficient from setting up the appointment to dropping off a loaner to expert service!

Mercedes of Bedford provided an amazing experience when leasing a new car! Everyone at the entire establishment (Specifically Austin, Jaffet & Kareem) was very professional and went above and beyond to accommodate us. Truly a red carpet experience...Cant recommend enough!

Dave Silver is the best hands down!

Great place, very polite and easy to work with!

Bob & Ian were an absolute breeze to work with. They took amazing care and found the perfect vehicle. I will definitely return to MBOB!

This dealership is fantastic. Obviously a great product but as with any successful operation what really drives quality is the people. The team here is great. First-class. Dave Silver in service is literally the best I’ve encountered in 45 years of life.

Simon and David were great to work with and I am very pleased with my new 2021 GLE. Simon answered all my questions, and he was very personable and professional. The entire team made buying this vehicle effortless and took many precautions to keep us safe while we were driving the car and waiting in the showroom. I will definitely recommend Simon and his team to anyone who is considering buying a Mercedes.

Simon is working hard everyday. we purchased my wife a c class after my wife was in an accident. He made it is easy and treated us like he does with everyone else no special treatment. Really proud of him and hope he continues to work hard and treat people the right way. It will only benefit him in the long run.

My experience at the Bedford Mercedes was amazing, I travelled from out of state to make the purchase and Ian Hockaday was a great help from start to finish. I only spend about 20 mins at the dealership signing docs which was outstanding usually it takes hours and hours at a dealership. Excellent hospitality and service. Highly recommended. I will be back for my next car.

Entire proces of buying car was quick and pleasant. Kareem was very profesional and helpful as well Karolina

The ONLY thing to say is: Especially Aaron and Dave THANKS ❤🎄🌻; Finance Charles, I appreciate you, be seeing you again! The best dealership Ive visited!Thanks Barb, my car is fixed!

Worlds best service, the Mercedes of bedford team came and picked my car up quickly and fixed it in an hour! Thanks Dave!

Excellent service. Even though I didnt get a service thanks to them for telling me that my car already had service when I purchased it. They explain certain things about my wheels. Very pleased with them. Ill update this once I get service.Update: got my service done and everything looks and feels better. I am a little disappointed with certain services that were a little higher cost wise. Called a different MB dealer and got a cheaper quote. No big deal, its a business and everyone can make their prices. Will return for a transmission service in a few months.

Service staff are always professional and will resolve your issues the first time. The service center employees are always friendly and the waiting room is clean and stocked with coffee and plenty of space to work. Highly recommend MB of Bedford when servicing your car or when looking for your next MB.

Amazing Service! Amazing People!Highly recommend buying your Mercedes in Bedford!

I called for a GLC 300 wiper blade replacement. I was told that it would be almost 1 week before I can get an appt for wiper blades replacement..... I never heard of such!! I called Benz on North Olmsted and I was told to bring it in Mon-Fri before 4pm and they will take care of it immediately!!! I did and waited 20 mins for my service to be completed.I live 4 mins from Benz of Bedford and from previous (horrible) experience with my husbands 2018 Sprinter and former My GLS 450..... I’ve learned to go the “extra miles” for optimal service! We go to Benz of North Olmsted for the best service.... sad for us to be inconvenience with traveling so far...but customer service is so important and word of mouth goes a long way!!!I hope one day Bedford Benz will get it together!!!

Austin is a great sales consultant he didn’t pressure me to buy after transaction Austin was very responsive with returning calls. I can’t recommend a better sales consultant thank you!

Great service, quick turnaround on work items, excellent communication — I wouldn’t trust my car to anyone else

Austin Cook did a great job. He was very knowledgeable and responsive. He put the customer first. I would definitely recommend using him again.

Dave Silver was very thorough with our service visit. We have never had issues with Mercedes of Bedford whether it is sales or service. Always friendly and honest, what more can you ask for?

Dave Silver is the best service desk man on the planet. His attention to detail is fanatical.

Deceptive sales tactic while buying used vehicle. I purchased a Ram Rebel with 25000 miles on it 9/2019. On the initial test drive I could tell the breaks and rotors needed to be replaced. I told the salesman that if this was addressed would test drive the truck again and proceed with the sale. Was contacted a day later informing me that everything was taken care of and the rotors and breaks were replaced with genuine replacement Mopar parts. I drove the truck and seemed to be repaired and proceeded with the sale. Here I am a little over a year later and the dealer where I take the truck is telling me that the rotors are original and were merely turned/resurfaced are the original rotors and never replaced.I then called the service desk at Mercedes and am now told the unfortunate truth that the only thing done prior to sale was re-surfacing of the rotors. Now all breaks and rotors need replaced and here I am a little over 1 year later and$1,000 of repairs that was told were taken care of when I bought the truck. Unfortunately I was lied to and deceptive sales tactics used for the sale.

Took my 2008 E350 in because I thought EIS electronic Ignition switch was out. Car had set for almost a year. They did a diagnosis and found out that it was a bad key and a weak battery. $670.00 to replace both. Car starts. Great full that the tech was honest so I didnt invest thousands of dollars in a car 🚗 that wasnt worth it.👍👍👍💰.

Great experience at MB Bedford! Had the good fortune to work with Simon. Ask for him by name.

Purchased a used car and had it delivered. Very quick and easy. Car was clean and prepped

I have never been more disappointed in my dealings with any MB dealership than MB of Bedford. My lane departure sensors went bad and needed replacement. I took my vehicle to MB of Bedford to get them repaired. My service manager told me they fail because of a design flaw that leaves them exposed and vulnerable. I sucked it up and paid a couple of grand to fix it. When I returned, my rear bumper was clearly bumped leaving a mark from a license plate. When I immediately informed my service manager, he said it was there when I brought it in. I assured he it wasnt but he basically said I was lying. Time passed by and I believe in forgive and move on. So when my check engine light lit up, I thought Ill go to MB of Bedford to get it checked. As a result of bad seals on a garage kept 2014 CLS with up to date servicing, oil leaked into a wiring harness that caused the check engine light to come on. The price tag was over $7500. to repair. I reached out to MB with the hope of getting some assistance on a repair that was not due to negligence or abuse. The rep said they would reach out to the dealership to work something out, I just received a call to let me know the dealership isnt going to participate in an relief. So basically, if I want my car to pass emission in December, pay the $7600 for a non emissions issue that is causing your check engine light to come on. I WAS a proud MB owner but this will be my last time because there is no loyalty to their customers, well at least this customer.

Matt was wonderful! The car I wanted to drive was ready and waiting when I arrived. The car was exactly what was shown on their website. The entire staff was fun to work with and Id recommend the dealership to anyone shopping for a Mercedes.

Poor Customer service. Schedule A & B service. Service department does not even know what that is when its in the owners manual

Spectacular experience! Amazing car. Outstanding delivery experience. Dave in sales spent a lot of time explaining all of the features and benefits of our new GLC. Cant wait for our next one in 3 years!

Never buy a vehicle from this dealership!!! I will not steer you wrong go to another dealership.

Chris Tombow and MB of Bedford delivers the highest customer service. Taking care from drop-off to home delivery of my vehicle after it’s service. A+

Austin and Charles at MB of Bedford were absolutely great! Austin went above and beyond to make sure that I didn’t just get a car, but that I got the car for me. I cannot express enough how happy I am with the car I got and the service I received from everyone at MB Bedford!

We’re in the process of searching for a Mercedes. A family member refereed us to Szymon(simon) wonderful kid. Well mannered and very professional. Looking forward to purchasing my next Mercedes from him!!

Service was great Dave silver is the best

Great Experience !! I had the most awesome experience at Mercedes Benz of Bedford. Bought E300 4MATIC (Picture Attached). I want to express my big thanks to Dean, Michael and Skylar. They answered all my questions and I was very satisfied. Finance manager Richard also did a great job (Great Price). Definitely recommend this place for your car buying experience!

Lets see I went there to get a car checked out that I wanted to purchase. My service provider was an older gentleman . He had my car looked over and told me what needed to be fixed with the car he made sure my bi was correct. He knocked about 50 dollars off of the bill. Not sure if I was being overcharged or helping me out. Either way I was grateful. He gave me a list of things that needed to be repaired. Their prices were a little on the high side. For example I needed a new engine start battery their price with battery and install was 440.00 I brought the car home and my local MB dealer charged me 340 and some change.