This may be a little long but please hear me out. I was attempting to purchase a Porsche 911 from them and I was an out of state buyer. I was roughly 5 hours away from the dealership but making the drive was not a problem because it was the car that I really wanted. Against my best judgement I decided to go through there approval process which was massively disappointing. Not only did they shotgun my credit to several banks after I asked them not to but they blatantly lied to me by saying I was approved by only one bank for the loan. Since this happened I have received 4 letters from banks saying that I was approved for the purchase at a rate and term that was more than palatable for me. Now here is where it gets funny. The day after this happened they increased the price of the car for some odd reason and then miraculously it was sold. The salesperson was a horrible communicator and I almost had to beg her for adequate follow up. This is unacceptable! I was fully prepared to purchase the car but since they figured that they could make a bit more money off of someone else they decided to take the better offer. This is actually fine in my opinion however you don’t have to lie about it and waste my time. If there was a way of giving zero stars that is exactly what I would give them.

My service guy Orlando had outstanding service qualities, very professional friendly. It was a difficult time for me when my truck needed serious repairs, because my mother was also very sick in the hospital. He was understanding and worked with my crazy schedule and still managed to service my truck in a timely fashion. Unfortunately my mother passed away, but now Im back driving my truck and it works like new, my truck was just one less thing I had to worry about in a time of grief. So if you go to Hyundai of Bedford make sure you ask for Orlando. :) Thanks again Orlando!

Excellent client service with knowledgeable and friendly staff. I drove out in my new 2022 Santa Cruz in about 2 hours top. I do recommend this leadership.

Hyundai of Bedford had in inventory the vehicle we were looking for. Sales representative, Evan, was very polite and helped us through the whole leasing process. He also assisted my wife with the technology setup in her phone. Kudos to him and to the finance manager! Vehicle was immaculate and tank full of gas! Great experience at Hyundai of Bedford.

I was served in a timely manner once arrived. I received an oil change and everything was serviced within an hour. When my oil change was finished I was given a list of maintenance dues that are needed for my car soon, the cost and when is the best time to get them done. I was even given a special deal for my tires in October to save money. They gave me a free car wash. It was great!

I purchased my vehicle from them a little over a year ago. Ive had several maintenance issues that has occurred since purchasing the vehicle. However everytime I reached out to them they were very rude, not concerned. However just last month I had my vehicle serviced with them I made anappointment that was scheduled a week later. I contacted them the day of my appointment 4 hrs prior to my appointment and informed them I would have my vehicle towed to the location for my appointment. I provided all the necessary information, the problem with my vehicle my contact information and cellphone number. When I was contacted that my vehicle had been successfully dropped off I reached out again to inform them. When I called the next day to get an update. I was informed that no one had knowledge of my vehicle being dropped off. Okay, this is were I became very concerned. Needless to say they located my vehicle and informed me someone would look at it possibly the next day. Another disappointment. Why would my vehicle not be looked at today considering I provided them with the notification not once but twice. After day 4 I received a call with the issues and was informed that I would now have to wait for approval from the warranty company. Once the warranty company provided approval the same day! My vehicle remained not repaired for 12 additional days. Nobody reached out with updates and when I reached out I received Minimal information followed with a lack concern. I wouldnt recommend this location to my worse enemy. Their inability to effectively provide communication as well as the lack of concern with having someones vehicle for a lengthy period of time is horrible. I would strongly recommend the many other dealership on rockside but not Hyundai of Bedford..

Wow, the wife and I were just looking at cars, so we went into Hyundai to see if theres something she might like. We met Kent, Like Clark Kent and like turned into numbers flying. In a time where cars are not being produced as normal my wife got a car that she actually likes, thanks to Kent. Give that man a raise. He is a good guy and sales person, it was an honor to meet him.

Stephen in sales did an excellent job of presenting the vehicle and discussing its features, details of warranty, etc. He also did a great job of handling minor issues which inevitably arise during the course of the sale and purchase. Max addressed an issue very well. Drew did a great job in finance and Bob (GM) was helpful with Genesis Connected Services.

After $500,00,my car was not repaired, have to complain to the right repair done,at no charge, instead of paying another 3+hundred dollars. Ill see if this solves the problem. Not impressed, I will not be taking my car back.!

I could write a book about how much of a nightmare my experience purchasing a car from here has been but I’ll try to keep it brief.I am from out of state. I started the process of purchasing a car from here in early September. I knew what vehicle I wanted, my credit was approved instantly, I had no trade ins and a great down payment. The process of purchasing the vehicle should have taken days but instead took weeks for no particular reason that I am aware of. Additionally:- I was promised a delivery price to my home state and was mislead about the process so the delivery cost more than originally stated.- I was promised an extra key and a full tank of gas by the salesperson and neither was delivered.- In a nutshell, the salesperson was not aware of how taxes from out of state are handled despite claiming he did so I have been waiting on a sales tax check that I have yet to receive.Now it is mid October. My temporary tags are about to expire but I can’t go to the DMV because they haven’t cut me a check for my sales taxes. The salesperson has not been responsive. I have spoken with multiple people and I can’t get anyone to help me.I’m a new mom and was genuinely excited to buy my very first “mom car”. This whole process has been nothing short of a nightmare and I just want it to be over. Thanks for ruining it for me. 👍🏻

Stephen was an awesome salesman and Nick was excellent with all the paperwork. Thank you!

I had a great experience at Hyundai of Bedford. Paul Higgins was my sales associate. He was very friendly and knowledgeable about the inventory at Hyundai of Bedford. He wanted to put me into the best and safest vehicle for my family. He knew what I would like and all the bells and whistles I wanted. We test drove several of his and my choices. We settled on a 2022 Hyundai Tucson which I love. I could not have had a better experience at a dealership. In fact this was my best experience. I recommend Hyundai of Bedford and Paul Higgins if you are looking for a new or used car.

I had and still have the best car buying experience from Hyundai of Bedford. My salesman Marvin Coleman is Awesome. I purchased my 2022 Santa Fe in July and Im still receiving exceptional service. I definitely recommend Hyundai of Bedford for your next vehicle.

Kyle and Chuck were wonderful! I came in to get my car serviced and walked out with a beautiful new car! Kyle and Chuck were extremely helpful, knowledge, professional and had wonderful customer service! The entire staff was very friendly. Both Kyle and Chuck made the process easy and enjoyable. I highly recommend Hyundai of Bedford and I will be working with them in the future! Thanks again, for a great experience! Keep up the good work!!

Very friendly staff, service was completed quickly.

Chuck was great! He listened to my needs and found me exactly what I was looking for. I also received a fair value for my trade-in vehicle. Drew found me a better financing rate than what I had been pre-approved for at my bank and made sure I understood the terms of my loan and warranty.

We went there not expecting much in the way of personal help. We found, to our surprise, very hard working personable Cara! She was extremely pleasant and very knowledgeable. She didnt rush us as we debated between the Santa Fe, Tucson and unexpectedly changed to the Sonata. While we know she wanted to make a sale, she never got impatient with us. We were treated nicely by everyone even though it was very busy while we were there. She made a sometimes unpleasant, stressful, time an enjoyable welcoming experience. We thank you all and especially Cara!

Great people work here. They were great help

Awesome place!!! Always trying to make sure they help you as much as they can. They made sure I was driving when I didnt think I could!!! Sales team is great!!!

They got me in same day. They were knowledgeable and professional. Washed AND vacuumed the car.

I had a very nice experience visiting Hyundai of Bedford and meeting with Evan. I was interested in the Elantra, and was pleased with the one available. Evan was very friendly and answered all my questions. I decided to buy an Ioniq from another agency in order to get the great gas mileage of a hybrid, only because none were available at Bedford. However, I plan to use Bedford for any future needs with that vehicle.

Decent dealership but are slow. It took us almost 2 hours to see 2 cars. Their website is updated so call ahead and make sure they keep the cars ready. Be specific about the cars otherwise plan accordingly.

I purchased/ leased a 2022 Tuscon from Hyundai of Bedford and had a very good experience. Very friendly salesperson we dealt made sure everything ran smooth during our transaction. The Tuscon is a very safe and reliable car and we are very happy with it. I would recommend Hyundai of Bedford to family and freinds.

It felt like I was given a no nonsense approach. I wasn’t being offered a bunch of things I didn’t need. The salesman got straight to the point. I truly appreciate that because I don’t have time for the sales gimmicks. I want to your sister company Kia first. It felt like we were being pressure to do some thing we did not want to do. Very nice people but I don’t care for the approach. Definitely like the experience we received.

On Saturday Aug 14, 2021 my husband and myself met with Lorenzo to buy a car at Hyundai of Bedford. When we asked questions about the vehicle Lorenzo stated that he does not know the answer and that we should look the answer up online. While we were sitting in a vehicle another salesperson, who looked very irritated, opened the door (with us sitting inside) to show another customer the vehicle and asked when we would be done. Eventually, my husband and I wanted to drive it to see how he fit considering my husband is very tall. When we told him we were ready to test drive, the salesperson (Lorenzo) stated that before we test drive the vehicle that we need to understand that he works on commission and unless we are planning to buy this specific car today he doesnt want to put the hard work and effort into taking us for a test drive when he could be focusing his attention on someone he knows for sure is buying a car today. I then asked Lorenzo if it was him buying a new car what would he do. He stated he would know what he wanted before he came to the dealership and then just buy it. At this point we got out of the vehicle and left the dealership. I have called several times to speak with a sales manager and have either been put on hold for over 30mins or hung up on. I would just like to let Lorenzo know that we did buy a car that same day (8/14/21) at Jay GMC and the salesperson, Jimmy, who was knowledgeable about the vehicles, answered all our questions and allowed us to test drive 2 different vehicles received his commission from our purchase on that same day. My final thought is that if you are looking for a Hyundai....GO SOMEWHERE ELSE!!!

Unparalleled customer service. I leased my second Hyundai from them and just took it in for my first service oil change and a minor recall.They were very thorough. They messaged me 4 times AFTER making the initial phone appointment to make sure to keep me on track. Their time estimate was accurate and everyone was very helpful and communicative.

Lured me in with a great trade in offer but the new car payment was nowhere near what they stated. 356 a month jumped to 500. Trade in price dropped over 2k. Waste of time.

Very professional and friendly service team! We recommend all of our friends and family with Hyundais to make the trip to Bedford!

She was extremely helpful with my car search. Great personality.. At first this wasn’t the car I wanted but after driving it and hearing what she had to say towards the car. She Completely sold me. Know I absolutely love my car lol. 10/10.— George from Northfield OH

I feel customer service wasnt good and they need to work on communication amongst staff. Sale rep was working on his off day to assist us for the second day in a row just to tell us to come back because we were getting the vehicle just for another rep to sell it during test drive.

The salesman and the car are the only reasons for even one star, because working with this dealership is horrendous!! It has been a nightmare trying to get them to pay off the car we traded in going on 3 months ago 😡!!At the end of May, we traded in our car for a new one. The dealership has not paid for the trade in car or even notified our bank!! We have had to make 2 payments on a car we don’t even own anymore + pay for our new car!We have called the finance department and left numerous messages - not one return call! We even called the managers multiple times - still no payoff. He said, “I didn’t work here when it happened “ - what?!?We have now filed a complicated with the Better Business Bureau for help. Save yourself the nightmare! We won’t be sending anyone to this dealership.

I had a great experience at Hyundai of Bedford. I dealt with a great salesman and his name is Evan, but also known as Freaky E 😜. As long as I am buying new cars this My guy fashooo. Please go Holla at Freky E

My salesman Kent was awesome, He was able to get me into a new vehicle a 2020 When I thought I had no other options... Great Team ...

I leased from Hyundai of Bedford last week and had a great experience! Adam was very friendly and knowledgable, and helped me find the best vehicle for my needs. I highly recommend!

My daughter bought a vehicle from this dealership. She brought the vehicle in for service Tuesday after being told 2 weeks ago that she would have to pay $700 for them to remove the bumper to see why her instrument panel was not properly working.. found out from another repair shop that it’s electrical and that is covered by the warranty. She took the vehicle to this dealership they said bring it in Tuesday along with what the mechanic found. It’s Friday and the service department said they are still running diagnostics and they will call her Tuesday! This is so unacceptable. I am reporting this to the corporation because this is no way to handle this repair! The vehicle has less than 70,000 miles and it’s a 2019. Do not trust this service department! She hasn’t had a vehicle since Tuesday!

They really try and work with you for what is best for you. Would recommend for niceness and professionalism.

This place has horrible customer service in whole. I purchased a vehicle from them over a year ago and gave them “specific” instructions on what not to do (in regards to running my credit in exchange for trying to get a lower interest rate) and they did what they wanted to do anyhow without any regards to me “Customer”!! I was in the process of buying a home and now because of their negligence and lack of consideration (in regards to the multiple inquiries 7 to be exact) that they have placed on my credit report (all in essence of making a sale vs doing as I asked them to do)!! I’ve reached out to them over 20 times within the last 2 weeks in attempt to get them to right to their wrong and get to this day I still haven’t received not one call back from their manager nor their finance department therefore I’m pretty much stuck footing the bill to have my credit repaired until I file a civil complaint to seek full reimbursement and punitive compensation for the inconvenience this has caused me!! If you do business with them, make sure you utilize due diligence and check your credit report within its entirety before you leave and after for months to come as for “they truly can care less about anything other than selling you a vehicle (especially if your a out of town buyer!!

Adam, Westly and Dominic were perfect. They gave my husband and I one of the best experiences when buying our car. Will continue to purchase my vehicles from there from now on. Love my car!!!!!

Had terrible squeaky brakes but for coming in they loaned me a car because they didn’t have the parts and even detailed my car. Great service for the Price well worth it ❤️

Friendly staff. Sense of humor too. Seems like they genuinely care for their customers. Actually took the time out to find the best deal at the budget given. Multiple test rides with no problem at all. Made us feel like we were family friends getting a hook up. Will forever remember the family Friendly experience given.

Purchased my car on 7/31, came in with my own financing approval and was told I couldnt use my own financing or they would add an additional $2,000 to the price of my car. The salesman Evan told me they could get me the same interest rate as my bank so I allowed them to finance me for the sake of saving that $2,000. Well, he told me my APR was 3.9%, I asked multiple times to see a buyers agreement he continued to disregard me. In financing I happened to notice as the person in finance was scrolling through my info on the computer that the apr was actually 5%. So I was lied to about that. Then I find out they added GAP and an Extended warranty that WAS NEVER DISCUSSED WITH ME OR ASKED IF I WANTED IT ADDED TO MY LOAN. I have been trying to get ahold of someone for several weeks now to get refunded the additional services that I never agreed to and no one answers my calls and I have contacted my sale person Evan numerous times and now he is just ignoring me. So I am posting this review publicly and maybe I will get a response. I would not recommend this dealership to anyone.

The upgraded service station is pretty nice. I dont mind coming to this location now. I usually go out to Streetsboro where I bought my car.... Ive never bought a car here at this Beford Hyundai location, only received car service. I havent had any problems thus far.

From the first step of walking in the door, I was greeted and acknowledged. Purchasing a vehicle can be a very challenging and stressful experience. Not at Hyundai of Bedford!! The entire experience was phenomenal, and such a smooth process. Working with Doug step by step, he made sure that I was taken care of the entire experience. Irina who was extremely kindhearted, patient and thorough. If you havent met Wesley, make sure that you do! He is very professional, genuine and passionate about what he does. He will make sure that you leave out with the vehicle that you desired!! Evan is definitely your go to guy for any questions when it comes to operating your new vehicle. Very down to earth, and takes his time to explain everything that you need to know. I loved the sense of laughter, friendliness and comrodery! I will always be a customer of Hyundai of Bedford!

Stephen was great to work with. We also worked with Joe who is new to the dealership. He did a good job too. Everything was easy and we got the car we wanted at the price we were looking for. We were welcomed at the door....even got a personal video message before we went letting us know who we would be working with

If I could rate -0 stars, I honestly would. My experience at this establishment was absolutely horrible. I went in to get my car checked due to it randomly shutting off while driving. Which is obviously not safe. I took it in, they checked it, told me it was an Oxygen Pump issue. I was happy they found the issue, paid $350 & left the car for overnight service. I come in the next day, get my keys and take my car & before I could even make it back home (20 minutes away), the car dies on me again. I immediately went back to the dealership. They apologized and decided to take another look. Turns out they werent properly staffed and had the wrong code reading the day before. The Oxygen Pump issue turned into a Internal Transmission issue. Which is absolutely absurd. It seems to me they just picked a random problem, said they would fix it, let me leave KNOWING I would come back. My $350 issue now turned into a $3,000 issue. The Service Manager Lindsay Ghedotte was not understanding at all & continued to push me to get the transmission fixed. Also while shes telling me to fix it, her employee, Samuel Yui, told me that he can get his friend to buy my car for $800. It honestly showed me just how money hungry they are. Theyre not caring people at all. All I wanted was to get my car fixed. I didnt want to have to hassle with anyone or be taken advantage of. Once I got into my car to leave, my check engine light was on even though when I got there it wasnt!!! It makes no sense. Not only did I waste my time but now im back at square one with a dying car. Definitely do not give an business to this establishment. The worst customer service experience of my life.

Orlando provides excellent service. My daughter has experienced several maintenance and service issues lately. Orlando goes above and beyond duty even checking the progress of service on his days off.Just amazing service! This really does make the difference

I purchased a vehicle from Hyundai of Bedford back in January of 2020. I have since paid off the vehicle and have been trying to get my money that is owed to me since July of 2020. It is March of 2021 and I am still owed $2,700. I have been into the office about 4 times to speak with the finance department and they basically have no answers for me. I have been more than patient and I have even emailed and let messages. I do not get call backs and my emails do not get replied to. At this point I do not know what options I have besides posting my experience with you guys on social media or writing some type of review. My sales person William Joherl was awesome, but other than that my experience with Hyundai of Bedford has been a nightmare. I am sending this message as a last effort to get this situation resolved. Soon I will have no choice but to formally complain on your social media platforms. Lets please get this situation resolved so we can go out separate ways. Hopefully the rest of your customers do not have the same experience Ive had and this is just a one time situation. As I stated before, I have been patient, respectful, and have done everything that I have been asked to do to get my money back but nobody their has even cared enough to let me know what is going on. Hopefully someone will read this and have the decency to at least respond.

Later, the same day after the service appointment, I discovered that my crankcase protection is damaged and is about to fall. I havent had this before the service. And I assume it was damaged during the test lap the mechanics did before returning the vehicle (because there is no mentioning about this issue in service report for 30K miles I had on this day, that includes lifting the car to inspect items provided in the service program ) I get in touch with customer support and they promised to investigate the issue and call back. But nobody called back...I got an sms with satisfaction survey. Nobody answered this message as wellI do not recommend anyone such experience!

Samuel Yi was very friendly and nice. I had to get an oil change and one other service and it didn’t take as long as I thought it would.

Dealership clean and spacious. Safety precautions are in place.

Stopped in after work to purchase an SEL Kona. Went all through the car and the features, I was ready to pull the trigger and say Ill take it, and the salesman told me that the car was $2,000 more than the sticker price due to supply and demand. I said no thank you and left what a waste of my time, they should have told me that right out of the gate!

We just took delivery of Kona for my daughter and Id like to give a big thanks to Billy our sales person and Ron our finance manager for all their work to make her birthday a very special one. Billy was very personable and professional and went above and beyond. So, big thanks to the entire staff at Hyundai of Bedford!

They were flexible with scheduling and had my vehicle serviced promptly and thoroughly.

I would like to say that I had a wonderful experience at Bedford of Hyundai Dealership. This is my second vehicle from Hyundai. I told them what I wanted and they definitely accommodated me. The staff was very polite and the customer service was amazing . Shout out to Alec (Finance) Evan (Sales) Stephen ( Internet Sales)

My husband and I wanted to trade in our 2013 Santa Fe and Gaby was there to help! He was very friendly and had so much energy. Ended up trading in our car for a brand new 2021 Palisade!! Thanks Gaby for all your great help and enthusiasm.

Kudos to Alec and Kara. They went above and beyond to help me to purchase the right car for me within my budget. I really appreciated the guidance and support from Alec my finance Representative! Thanks so much..😀!

They got me approved for a 2018. I never financed before bad credit. With 1000 down payment. I be back nxt yr doe to get my 2020 Tucson 🔥

I was nervous about purchasing my first dealership vehicle but as soon as I got her my whole vibe changed with how great everyone’s personality and customer service was. I wasn’t sure if I’d qualified to even get a car but they made it happened. I not only got a new car but I was able to get the exact one I wanted and still was able to stay in my price range. Once I got the car they showed me how everything worked and went over everything well enough for me (someone that’s never done this before) to understand what I was doing. Everyone was extremely friendly and super helpful. I’m very happy I chose Hyundai of Bedford to start my big journey with.

Check engine light was on in my car. Dropped it off at 4 and it was ready by 4 the next day. They told me everything that was wrong with it and things that needed done to help keep my car running like new. Love this place and the people are so helpful.

Evan was amazing!!! helped me out with everything I recommend him to everyone

The sales team was great, especially Kourtney. I requested that she do everything possible to expedite the delivery process and she more than delivered; ensuring a smooth and efficient experience that took less than an hour.

The sales team was professional, knowledgeable and made me feel like I got a great car!!

Very friendly and informative. I’d definitely recommend the service department.

I liked the overall excellent customer service and hospitality, my salesman was extremely pleasant and very informative.

The dealership has not returned my calls or emails regarding a refund of money Im entitled to on my gap insurance after paying off the vehicle. I have called and been put on hold for hours, been promised call backs that never came and emails unresponded to over the course of two months now. I even contacted the better business bureau to file a complaint and theyre not responding to them either. Shady auto dealership trying to steal customers money. Do not buy from them.

Car labeled as great price on auto trader. trade-in value was better than carvanas offer.staff were friendly. staff let me eat lunch with them in the break room.sales rep kara was willing to help me get my garage door opener back from my trade-in even though it was about to be impounded.

Stephen treated us very kindly and professionally when going through the purchasing process. Everyone at the dealership is super knowledgeable and efficient with their work. Going to love the Santa Fe!

I had no intention of buying a car when I went looking. Adam came out to helped us and was never pushy or overbearing. He was extremely helpful and very personable! Alec the finance manager went above and beyond to get me into my new car. They also worked under a time crunch. This is the 4th car that I have purchased from the dealership. I have shopped around at other dealers and always end up here. I can not recommend Adam and Alec more. Trust me I know exactly what I do and do not want and they made it happen. Thanks for everything you did, and I can not wait to bring my mom to get a new car!

Hyundai of Bedford was amazing!!!! The second I walked through the door I was greeted and taken care of. Wes helped me and guided me every direction of the way. Clint was very thorough and helpful. Max and CJ were outstanding to me 5/5 will be back when I get my next vehicle!!! Again CJ is OUTSTANDING!!Thanks so much

Impossible to get ahold of over the phone. Ive been trying for 2 weeks, left 5 voicemails and now on hold for an hour after asking to speak to a manager. I had asked to cancel the warranty the same day I signed for it and it has yet to be done so they may be ripping me off $3500 but I wont know because theres no one there willing to speak to me. Would never buy from them again.

Horrible service!nothing but issues once dotted line was signed. even 4 months later they didnt transfer plate with BMV. Still waiting on that. Battery in car was not correct for vehicle. Evidently vehicle wasnt truly inspected before selling. Never doing business with this dealership again.

I was offered 28k for a car that was KBB FOR 36-40K. Even after I told them another dealer offered me 35k. They said sell it there and come buy the truck lol no thanks ill give 40k to a dealer that doesnt lowball me

I had a good experience at Hyundai of Bedford. I wasnt hounded by sales agents nor pressured into buying a car. The staff was knowledgeable and friendly. I definitely recommend this car dealership if you are in the market for a new or used car.

I contacted the dealership regarding the recall on my vehicle. Due to recent surgery I was unable to drop off the vehicle myself, so I spoke with Lindsay in the service department and she was extremely helpful in organizing collection and drop off of my vehicle. Her communication was timely and I knew what was happening and when to expect my car, which allowed me to feel relaxed and confident with the service. It also meant I was not over exerting myself either. They even parked my car back in my garage.

I have worked in sales for a long time. I really appreciated the professionalism Vince showed. He was everything you hope to have for a car salesman but rarely get. He was true to his word, couldnt be any more friendly, will bend over backwards for you, and he was a genuine person to work with. Ive been looking for the right price on a Jeep for over a year. I was able to get this vehicle for an AMAZING price. I drove over 30 hours just to get this vehicle, and it was worth every minute to work with Vince and his team.I have been burned so many times by different dealerships. Vince and Hyundai of Bedford has restored faith that there are honest people in the car sales industry.

Stephen and Joe were great to work with; the entire process was quick and easy. Ron the finance manager was also a pleaser, he explained everything well. I would recommend this place to anyone who is looking to purchase a vehicle.Honest and fair people.

This dealership is one of the best. For the past 6 years I have bought a new vehicle every year from a new dealership. Hyundai of bedford ranks among the highest. From the service, to the attitude and the warm welcome you receive is what customer service is all about. From going online, making an appointment and trading in my car took less than a full day( that is not typical). My salesman Stephen was top notch. I came with a vehicle in mind and we got straight to the point. I ended up getting a 2021 Palliside Limited and could not be happier with my purchase. To the team at Hyundai of Bedford- Thank you for the experience and great SUV!!!!!

A large Hyuandai dealer near Cleveland in Bedford Ohio, with a large selection of new and pre owned/used and off lease cars .Sales people were helpful and not too pushy and the buisiness manager was professional .

Service was able to get me in for a same day appointment, which was nice; Im used to them washing my vehicle but this time they vacuumed the inside and I was pleasantly surprised! Thanks again Hyundai of Bedford!

At first everything was ok. But after the vehicle was leased my headlight went out. I was not really alarmed by that at first. So I drove home because it was dark . I was told to stop by the dealership after I got off the next day to have the headlight looked at. I sat in the shop for 30 minutes and I was told that some Led lights were needed but no worries. I was told the problem had been fixed. I drove off and about 10 into driving the headlights and brights started flashing on the dashboard. I got out of the car and noticed that the same light was still out. I took it back to the dealership and only 1 person apply. The salesman that sold me the car didn’t even apologize. I had to sit there like I was purchasing the car all over again

I came all the way from Florida to purchase a car and to see for myself that the passenger seat was impaired. I showed Michael the seat like he didnt kno already inform me to take it by a shop and theyll pay for it. That was April plus he block my calls. These guys will say anything.UpdateIn all fairness to bedford of hyundai i did receive a check in the mail yesterday which was dated back on 5/21/2021. Thank you guys for holding up to your words.

Would recommend anyone to get a car from here the staff was very friendly and helpful and my salesman Lamar also did a excellent job with helping me find the car I wanted

Great costumer service and a great selectrion of cars! went in wanting a Kona but ended up with an Elantra and I couldnt be happier!

Excellent! Michael and Nick were the best dealers I have ever worked with. They were patient, helpful and super knowledgeable.I had a 4:30 meeting, and Michael was waiting for me in the parking lot when I pulled in. After test driving and paperwork, the whole experience took about 3 hours. They were so patient, never rushing me out or to make a decision I wasn’t comfortable with. I ended up leasing a new vehicle and couldn’t be happier.Also- this is the CLEANEST dealership I have ever been to. Every surface was spotless. You could tell they take great care of their space.I will buy all my cars here forever!!

Kourtney was a true professional and pleasure to work with. From the second I arrived at the dealership lot she greeted me an my sister within a minute. She spent 2 hours with us that day and explained the whole process while presenting multiple options. After choosing to come back a few days later Kourtney again spent multiple hours with us while being attentive, knowledgeable and encouraging. Her sense of humor is amazing! She made the whole experience so smooth and gave us the best experience we’ve had at a dealership. I will be back as a client and will definitely send people to go see her!. Kourtney was able to show me both the GV70 and GV80 SUV’s. After settling on the GV80 Kourtney took the time to go over all the features of the car, showed me multiple options between financing and leasing. She made it happen!. The whole experience was smooth. The dealership staff was very friendly and helpful. I never felt like just another sale. Kourtney took the time to go over all the details and even helped me in getting quotes to possibly get cheaper insurance. She even sent me a personalized video to congratulate me on my new vehicle. That means something and no other dealership has ever done before. She’s a rockstar!.

Alec and cara are the best! They work well together a great team. Alec worked with me and got me a great deal with an impeccable interest rate. My suggestion if u are looking to buy a car go to Hyundai of Bedford and ask for cara and Alec(in finance) to work on your team. THEY ARE THE BEST OF THE BEST😀

Evan was absolutely fantastic I recommend him to anyone such a handsome and respectful young man. Also Stephen and Michael were very professional with myself and will forever be a Hyundai customer

Be extremely careful of this dealership and any in the Bedford auto mall. Chuck is a deceptive salesman. After telling Chuck several times not to run my credit he decided to check it anyways. After confronting the dealership about this Chuck and Max (manager of some kind) seemed very dismissive. I have filed with the credit bureaus because they would not acknowledge their mistake. The car I test drove was brand new with 10ish miles and was filthy. My wife and I got into a car with mud covering the floor mats, dust and dirt on the door panels and dash.

Everyone is polite and car service is quick!

They were so great and helped us out so much, they spent hours finding a plan for my fiancé and I. I was in so much negative equity and they turned everything around for us! Kara was very very helpful and worked hard for us. Michael was very nice and showed us our cars, he didn’t give up trying to get us out of the mess. Alec worked with me and was wonderful! He’s hilarious and made sure we understood the deal and coverages etc. I am 100% thankful we went to them and had this great experience. I will forever be a customer with them, once again thank you hyundai of Bedford!! Alec even went out of his way to see if we could get our contract from the dealership that screwed us, I couldn’t thank him enough for how helpful he was!

Great staff ... Orlando was professional and helped me get my car fixed.

Alec the finance director help me out tremendously what took 3 weeks he corrected in a day,he was professional and helpful

Be sure to deal with the salesman Kent Neville or Clint Bowen for a HONEST and COMFORTABLE car buying experience!

Gaby and Devin were INCREDIBLE! I enjoyed the smooth process and How easy it was to get me in a new car same day! Whenever I need anything they go above and beyond to give me the right in necessary! If you need a car for you and yours let these two take care of you!Thank you guys for all your help ☺️

Location mailed me a service sale flyer, so I called last Wednesday to set appointment for 5/31. When scheduling the appointment they said they had no record of me ever being there and needed all my contact ph.# and details(I did buy my car there😟 2yrs ago and had it serviced at least 4 times at location). A few days later I called them again to inform them of other problems with the car. They took down details and said see you Friday@ 9:30. I arrive promptly Friday and they tell me they have no appointment for me! WHAT?!?! I told them I called the ph# on the sales flyer they mailed to me to schedule the appointment and even called days later to add other problems with the car. (See photo). I was told the 800 number I called must have been to another dealership. They told me they would look at car but service will take longer since I have no appointment. I forgot the flyer at home so I couldnt show them the ph.# I had made the appointment, but would bring it when I pick up my car. Also, I was informed that they would not honor the coupon and service unless I provided it at. Its just like shopping at Giant Eagle. When I got home I found the sale flyer and coupon, so I look at the phone number and the website ph.# for the service dept. and they are the same! WOW! I thought maybe I did set appointment for another location, but I was right all along. I immediately called the service dept to tell them what services were listed on the coupon (see photo). I was informed that the car wash could not be done because they are in a new building and it had not been finished yet, but they would do the other services. They call me around 5pm to let me know I could pick up my car. I grab the sale flyer to take in for discount. They applied the discount and I am off. When leaving the dealership, I see a line of cars being driven through the automated car wash....smh.(see photo). Unfortunately, one repair could not be done and I have to go back once the part comes in.😱 Once my car is fixed, I am quite sure I will drive extra miles to another dealership for service and when I purchase my next vehicle guess where I wont be going.

Mike Glantz was an awesome guy and I really enjoyed his helpfulness and willingness to help me out. He was very relatable and easy to talk to.

Customer service was very professional with helping me with my situation. Thank you very much.

I loved the fact they really work with you!! They make sure you do not walk away empty handed. And I want to give a special thanks to my sales man Steven, Kent the manager for finding me the perfect new car and Ron the finance manager for making sure I brought it home!!!

Stay away from this dealership, especially if you’re looking for used cars. They pulled a bait and switch on us and based on other reviews this seems to be a commonly utilized strategy for them. Also, if you are trying to prevent the spread of COVID or are more vulnerable, all the more reason to stay away. It was rare to see employees actually wearing a mask, let alone wearing it correctly.I saw two used cars I was interested on their website, so I called to make an appointment to see them and make sure that they were still in inventory. They confirmed that both cars were available to see and scheduled us for an appointment several hours later. They told us that they would “pull those around and have them ready for us to look at.” When we arrived, nothing had been done and the salesperson had us sit down while she “got the keys from the back.” This process took quite awhile and when they finally pulled a car around it was a completely different model than either of the ones we had asked to see. Following even more delay, they told us that one of the cars wasn’t actually available eventually told us that neither car was actually available, but of course they had similar cars we could look at. They claimed that one car had sold the night before (12/22) and that the “online inventory hasn’t been updated” ignoring the fact that they had verified on the phone that the car was actually there. The ad for that car was still listed on their website on 12/30/19. I don’t care what computer system you use it doesn’t take a week for it to update.

HORRIBLE!!! If I could give 0 stars, I would! I’ve held off on posting a negative review, hoping they would make things right, I had every intention of posting a positive review. We purchased our vehicle December 19, 2018 and within 24 hrs of leaving the lot (December 20, 2018), the check engine light comes on. We contact the dealership (the salesperson Bobby) and they agree to fix it (along with a tire that keeps losing pressure). We also asked Bobby for a copy of the Carfax, which he said he would give to us, “no problem”. Since it was within 72 hours of purchasing the vehicle, I mentioned we should just return it and go somewhere else; however, they “PROMISED they would make it right”! Hindsight is 20/20, I should’ve NEVER believed them!!! They stated it would take a day or two, but after several days, they said they needed more time, they agreed to pay for a rental car after going back & forth with them. We picked the car up, check engine light was off (just long enough to pass the e-check), but the tire was never addressed/ still losing pressure & no Carfax. We were more concerned about the engine, so we didn’t push the tire issue. A few weeks later the check engine light came BACK on, again, we contacted the dealership to set up service, but a few days before our appointment, the light goes off on its own. So, we contact them to tell them the light went off and we were told “No problem, let us know if it comes back on”. Now a month later, the check engine light comes BACK ON, with the SAME code as the first & second occurrence! After calling the dealership for a week, leaving emails, etc… we finally get through. This time, we get a totally different tone… we basically get the not my problem attitude from their service dept (Joy, Judy, Joan, I don’t remember her name, but absolutely unpleasant)... they state they are going to charge $109 for a diagnostic fee implying the code is unrelated (even though it is the EXACT same code P0440). Since we’ve purchased this car, the check engine light has come on every month since December, like clockwork. We are clearly beyond the 72 hours of purchase and stuck with a vehicle that has a check engine light on, potentially had known issues prior to us purchasing, a dealership that will not take responsibility, a tire that continually loses pressure, no Carfax report after promised, and rude associates. We originally came to Hyundai of Bedford because of the positive reviews, we were looking for a reputable dealership after having a terrible experience at the last dealership we went to prior to Hyundai. Do not believe the good reviews! They have competitions among staff to get good reviews. At our first visit, we were told to leave a positive review, so our sales associate could have off Christmas Eve. All I want is the vehicle that we thought we purchased, which did NOT have a check engine light on at the time of purchase.