Someone stole my phone charger out of my car while I was getting an oil change and recall done. I noticed it was gone the moment I got back in my car. I walked back in and told Larry that it was missing. He walked out to my car, started rifling through it, and when we confirmed that it wasn’t there, he said I could go buy another one and they would reimburse me. The fact that he didn’t have to check with anyone whether or not that was OK makes me think that this is a common occurrence. I drove to the nearest Verizon store, bought a new one, and drove straight back. He tried to tell me that corporate would mail it to me but I said no, I would wait for it. The manager, who didn’t introduce himself to me, got the check for me, apologized, and told me they were gonna check the CCTV footage but I don’t trust that they will actually do that. They already violated my trust by stealing from me, why would I believe that they would follow through with anything they say? I’m disappointed, because I bought my car there and loved my salesman but after this blatant show of thievery and dishonesty, I won’t go anywhere near a ganley dealer again.

Was misinformed about a warranty by the salesman, costing more on the overall purchase price. I informed management and we took care of it. However, I was also misinformed by the title clerk about registering the vehicle with disabled vet plates. Which is why Im leaving this review, both people I worked with dropped the ball costing me unnecessary time and money. Based on my experience, I would not recommend.Update:2 week later, still havent received a call.

Jennifer leeds has always been the person who has taken care of me when I go in for my appointments and is fantastic. She communicates exactly what is going on, when the job is completed and is always pleasant to work with. Great job!

I was put in contact with Mike in what was my 3rd ever new car buying experience. The 2nd Subaru purchase and first form this dealership and Mike. It was the best so far and one I will remember and use as a recommendation to friends and family. Weve bought and leased from the other Ganley dealership. Our leasing experience was better than my buying through that dealership.But what stood out here was the bigger and better show room and inventory, and Mikes wealth of knowledge, experience, and all around great personality. I never felt I was being pressured through any of the process. Mike was also easy to speak with on the phone and text messages for some quick exchanges leading to the purchase and day I came in to do paperwork.While I hope I wont be in the market for any more cars for many years (between both Subarus we own), I know if the need were to ever arise or friends and family inquire about Subaru, I will tell them to drive a little extra to Bedford even though the North Olmstead location may be close to us.If you enjoy any comics or 80s/90s toy nostalgia then consider that just yet another reason Mike is the guy to work with. I knew none of that until I met him in person the day to go over paperwork. It made the time go by easier and distract form any possible stress of making a large purchase and commitment.

Always wonderful service, both to me personally and to my car. The service personnel always keep me informed of unexpected findings and the expected cost & duration of the service. This is my first experience owning a Subaru. I couldnt be more pleased with both the dealer, service department, and of course, the car.

Go buy a car from Mike. You won’t be disappointed! If you are looking for someone who is honest and wants to get you in a safe car, then he’s your guy. My husband and I have bought six cars from him over the years. We wouldn’t go to anyone else!

1) I came in for tires and priced everything beforehand with their parts department. When my bill came, it was 150 more than what my quote was. I had to insist that I had the right number and after checking with the parts department, they were wrong and would have over charged me not even realizing it.2) While getting my tires done, the service department noticed my miles and suggested my 100,000 mile service and I was given a loaner car. When I got my car back, I noticed the money I had hidden in my center console was gone. I notified the service manager and he said he would have to check the video and that it would take time to review it. After a week, I called and was told that they needed more time. A month later I had to call and was told that nothing was seen on the video and that management would do nothing about it.Dont trust this dealership....

Everyone is professional yet friendly. They have exceptional attention to detail. I never feel rushed when I bring my car in for service.

We are always taken care of by everyone at Ganley, but especially Mike Bryson and his team! He takes his time listening and helping before all of our purchases. Then when it’s time to pick up our vehicle, he goes over all the features and makes sure all our questions are answered. Highly recommended!

Great buying experience at Ganley! I worked with Gary, and it was low-pressure but high-touch. I wasn’t pushed to get the most bells and whistles; instead, Gary helped me find exactly what I was looking for. He was available whenever I had a question, and always had an answer. Highly recommend if you’re in the market!

The team at Ganley Subaru of Bedford did an extra-extraordinary job with my new Forester!Every step of the way I was met with courtesy, expertise and smiles : ) Thanks all!!

Absolutely UNBELIEVABLE SERVICE!!!Never felt so comfortable and not pressured at a dealership! My salesman AJ was incredibly knowledgeable & everyone worked with me to make sure I was comfortable with what I was buying and the price I was buying it at! Absolutely 10/10 if you’re questioning going, DO IT! 100%

I love my 2021 Subaru Outback Touring XC introduced to me by Mike Bryson. I will be returning to Mike for all of my car leases going forward. Mike is a car and people lover. He cares about putting the person in the right car for the person. He makes the car buying process fun and informative. He is always available going forward to help you learn how to make the most of your new car. I am in the right car confidently .... thanks to Mike!

One of the smoothest processes Ive had at buying a vehicle. My sales rep Max did a great job at providing me with the information requested and got me to a fair price without any hassle. Max, as well as Nate in Finance, made it a super easy experience by keeping things simple. Id highly recommend this dealership!

Excellent service and amazing help with finding my Subaru. Max Pipkin was an amazing specialist to work with and made the whole process of finding a new car easier than ever.

On vehicle #2 from this dealership and I wouldn’t go or recommend anywhere else! Mike and Jenny make the car buying experience painless. If you need a new ride without the hassle or the fear of getting talked into something you don’t need- this is your place and Mike and Jenny are your people!

This dealer has a wonderful staff, and they were very helpful in showing me the features of my new vehicle (Subaru Forester). Their contribution did not end with the sale; they followed up with me to check on any questions or impressions that I had. Truly a customer service-based establishment. very impressive.

Mike Bryson was hands down the best sales associate I’ve ever worked with. He knows Subaru and is sincerely committed to a positive customer experience.

Mike Bryson is the best salesperson Ive ever worked with. Just bought my third Subaru from him. I wont go anywhere else!

Mike and Jenn Bryson are the best! We love our newest Subaru that we purchased last fall. If you’re in the market for a Subaru, look no further than Ganley Subaru Bedford. Ask for Mike—he knows everything about these vehicles and is so friendly and helpful! When we buy our next Subaru it will be from the Brysons at Ganley Subaru Bedford.

The entire staff was a pleasure to work with. A very easy process, a good value and a great dealership

Excellent sales and service, Ive bought my last 4 vehicles from Ken and have had great experiences each and every time. My vehicles are also serviced on site.

Mike was awesome. He has wonderful customer service skills.

Great experience at this dealership. Eddie was extremely helpful and pleasant to deal with. Everyone I talked with was polite and patient through the whole process to make sure I was satisfied. Will be back next time I am in the market for a new car!

The service experience was great. Larry was very patient and explanatory about the items we needed to do. Great experience overall!

Wonderful experience! Eddie was very knowledgeable, patient, and went the extra-mile to help us find the car perfect for us!Great music in the showroom also!My Subaru is a most excellent car. Very much enjoying it!

Sales person was cool. What was not cool is charging waaay over MSRP for a Subaru and waaay under allowing on the trade. Profits not a bad word but I’m not trying to pay for Ken’s next Ferrari. Definitely won’t be back.

Eddie was a fantastic salesperson! He was insightful, kind, and NOT pushy at all, which is a huge thing for my husband and I. He was also hilarious and personable. I absolutely love my Forester, and we will definitely be back again in the future.

I purchased my first ever brand new vehicle (2021 WRX) from Subaru Bedford, and as others have mentioned I felt incredibly comfortable without being pressured to buy while working my salesman, Max. He was knowledgeable about not only the car and its features, but the options I had for working thru the financial process of buying a car. Truly exemplary and professional service from Max and Adell, who were very supportive during the entire process.If you have your eyes on a new car, this is the only dealership I would recommend you visit. Extraordinary service and professionalism and when the time comes for buying another vehicle, I will be requesting Maxs service once more.Great job team at Subaru Bedford!

My experience at Ganley Subaru was great. The salesman (Mike) was awesome. I was able to get in and out very quickly and they were extremely accommodating. I would recommend this to everyone.

Busy car dealership. Met the manager Jeff I believe and offered to have a sales person to help me. When one finally came available he assisted the white couple entering the showroom before myself, so I left.Could have been just as over sight but it didnt rub me the right way.

Edwin Oracio was an absolute delight to work with. He was very professional, personable, and straightforward with me and my needs.I wholeheartedly recommend using Edwin and his expertise with your next car purchase.

Mike Bryson was the absolute best!!! I had a wonderful, no-pressure experience. He was friendly and personable. I would highly recommend that anyone looking to buy a car go and talk to him or his wife Jen. I am a lifetime customer of them for sure!!

I had an exceptional, no pressure experience working with Ramil. He helped me make the right decision, not the most expensive. He’s enthusiastic about the Subaru products and a pleasure to work with. Good guy!

Today my grandmother and I had a delightful experience at Ganley Subaru! Our sales specialist Eddie was very welcoming, polite, respectful, not overbearing, and willing to get us the best deal he could! In addition, the dealership was clean and respected COVID protocols. We will be back in the future hopefully to see Eddie!

I had a terrible experience at Ganley Subaru of Bedford. I went to trade in a 2010 Honda Accord for a 2022 Subaru Outback Limited XT. The sales associate Larry Boro was friendly and patient.But the sales manager Nicholas Najdusak was trying to downgrade the value of my car without any checklist conditions and was not even close to the KBB price. He did not pay any attention to my viewpoints and facts.After that, I filled out and submitted the Ganley Subaru of Bedford buy on line application (eDEAL), which comes with reasonable for me price (about 2k less compare to manager Nicholas Najdusak’s offer), like I get cash discount and my car was evaluated by KBB.It has been 1 week and I don’t have any response, just an email that writes “I will follow up with you soon”.Ganley Subaru of Bedford claims on their front Webpage “The Home of the Accelerated Online Buying Process”. Non accelerated sounds more accurate.

Great experience. Service rep Jennifer was the best. Gave me great advice on what was needed and got me out ahead of schedule...even with a car wash!

I came in and they already had the car ready clean and full tank of gas . Adel was a cool guy told me a lot about the features. And Alana was a sweet lady got me thru everything quickly and professional much appreciated

Probably the best car purchase experience Ive ever had. I was very lucky to have Joe Lonardo as my sales associate. He worked to get me the car I wanted. Never pushed me in the least during the entire process. He was very patient with understanding what I wanted with the vehicle including color, options and trim level. He was willing to take a lot of his time to show me the entire vehicle. Many thanks to Joe at Ganley Subaru !

I have done lots of business with different ganley dealerships over the past years. I just spent my last cent at any ganley location thanks to ganley Subaru parts in Bedford!

Went for a recall on my Subaru Legacy. Service called me to tell me some small items needed to be replaced or cleaned. I was told my TOTAL would be a little over $100. I thought it was a bit steep, but I gave them the go ahead. When I went to pay, they said it was $242!!! That is more than TWICE what they told me the TOTAL would be. I protested, but they said it was a miscommunication. When given an estimate, it should include ALL the costs, including labor, not just the parts. And if it was a miscommunication, the woman needs to be properly trained to give estimates. I will not be back ever, and will be sure to tell everyone not to go there. Also, my dashboard had debris on it when I picked it up, see the picture. This is a bad way to to business.

This is second time we visited this dealership. Ramil was very helpful, above and beyond. Staff also were very polite. Highly recommended.

Just stopped in to have battery checked before winter.

Great experience with salesman Ramils Mamedovs. Gave me the info I needed without being pushy or attempting to sell me a car I did not want. I bought the car I wanted very quickly, at a fair price. A good way to buy a car.

Purchased our first van from Eddie. Experience was great, smooth and painless. Highly recommend!

Eddie made my first Subaru purchasing experience fantastic. We shared stories and laughed through the whole process! It didn’t even feel like I was buying a car! If you are looking to buy a Subaru go to Eddie, you’ll know it’s him because of his Mohawk! All in all I highly recommend Eddie when coming here!

Great service. Did all the check points rotated tires oil and filter change checked all fluids and breaks plus washed the outside and cleaned all my inside windows. They are the best. I really appreciated all they did.

Eddie was awesome! Walked me through the car buying process really well and I’m excited about my new Subaru!

Bought my first Subaru Forester today, with the help from Eddie, who is a really nice guy, and the whole process is so smooth. Great experience!

Eddie was very pleasant and professional to work with. No stress, no pressure, and very accommodating! Very happy to lease my4th Impreza. This was my first auto mile experience and it was wonderful.Thanks, Eddie

I purchased my 1st car, a crosstrek, from Ganley Subaru of Bedford about a year ago. During that time Mike was an absolute pleasure to work with as was the entire staff. They took the time to make sure I was entirely comfortable with my purchase, always going the extra mile.Since that purchase I have been back twice for routine maintenance and both times it has nothing short of wonderful. The service department always explains what services are being done and gives a diagnostic of the car itself.I am glad I chose to become a part of the Subaru family and will continue to come back to Ganley Subaru of Bedford.

Very professional and helpful staff.They treat you fairly and no high pressure salespeople following you around.

Was very pleased with the service received during my recent purchase of a quality pre-owned vehicle.

Great staff. Stress free buying. They treat you with kindness and respect.

I bought a 2021 Crosstrek Sport from Ramil earlier this year and it was a breeze. I wanted a very specific trim and colour (Yellow) that all the other dealerships said wasn’t available, but Ganley Subaru found one in New York and made it happen. Such an easy, low stress experience; I will definitely be back the next time I need a Subaru!

Very professional and friendly service. Maxwell was great! Thank you ganley group

The team made everything comfortable and easy to understand. Love my 2020 Outback

Earlier this week I stopped by to test drive a subaru Crosstrek sports utility limited (beautiful car) and a gentleman named Eddie help me out and answered all my questions super sweet guy. Then two days later I bought the car with gentleman named Josh and a financial supervisor (cant remember his name). I was extremely nervous, but only lasted a few moments because these guys knew what they were doing answered EVERY QUESTION, even help me set my car up and turn on all the safty features !!!! I will highly recommend anyone to buy a car from here !!!!!!!!!!

The customer service staff is great. I appreciate their courtesy very much

Attentive service.Quality diagnosis and repair.Good work isnt cheap.

Eddie was awesome! Explained everything in detail and kept the process moving. Would buy from Eddie again!

Max gave us an extraordinary experience!

Eddie was amazing! We came in to look at a used pre owned crosstreck and was able to get us into a brand new 2021 crosstreck for the same price! He was very patient even after we came back for a second visit. Highly recommend him if your in need of a new Subaru!

We shopped around several dealerships before deciding to lease from Ganley Subaru of Bedford. Theyre pricing was better than anywhere else we had found, even on cars that were lower quality from other manufacturers. The staff was all nice and AJ, our salesman, was fantastic. There wasnt any high pressure selling from him. Felt more like he helped my wife and I lease cars than him selling us cars. If you go to Ganley, try to get AJ. He was great and as long as he stays at Ganley, hell have our business when our leases run out.

My mother Linda bought her Forester because of the sales person she met, AJ Cabot. He was so helpful and understanding during her visit. He went above and beyond his duties to help my mom out. He is a very personable young man and made her feel so comfortable being high risk during the pandemic.

2018 Legacy fuel pump recall. I scheduled an appointment. Was taken in immediately. Tim at the counter is absolutely professional, quick, kind and just a nice guy! Took care of the issue in the time stated at drop off. Even washed my car!!! This is exactly why Ive driven Subaru for the past 12 years. Thank you very much and kudos to all in the service department.

I wish I could leave a separate review for the salesman, Mike, cause he deserves 5 stars, he was helpful, knowledgeable, courteous and did everything he could to help me get the payment price I needed. My problem however is with whoever handles the financing and paperwork. For context, I bought my car on a Monday within the last few hours of business and, due to my age (23), I needed a co-signer to get approved for the car loan. Unfortunately my co-signer lives out of state and due to COVID could not be there in person when I bought the car and this is where the issues start. Due to this we had to do what was explained to me as a maverick deal where It costs me $350 for them to hire a 3rd party that they mail the financial paperwork to who then meets with my co-signer as their witness to the signing of the documents, no problem there, it’s extenuating circumstances and there wasn’t really another way for things to be signed. I left the dealership under the assumption that financing and paperwork would be finalized the next day after the bank opened and approved the financing. I was called the next day, Tuesday, by someone in the finance department to finalize the options and things of that nature. I was told the financing was approved and that the paperwork would be sent out that day and should arrive at the latest Thursday to the 3rd party. It is now Saturday and neither I nor my co-signer have heard anything other than the 3rd party letting us know that the paperwork was sent out Thursday afternoon, two days after I was told it had been shipped with no explanation for the dealership as to why it took them half a week to put something in the mail and have left me without a car. This feels very unprofessional and I am disappointed to say the least.

I bought my first Subaru car and it was a seamless process. I came in the first time to test drive a certified Crosstrek. I love the Crosstrek and knew I wanted it, but had to figure out some finances. I worked with Eddie Oracio and he was awesome throughout the process. Answered all of my questions, was very patient as I thought through what worked best for me. I am very happy with my purchase! Very easy process for a non-saavy car buyer.

Had a wonderful experience this past weekend at Ganley Subaru of Bedford. James Drake was an absolute rock star and was terrific to deal with from start to finish. My wife and I received first class service from start to finish in leasing her new Crosstrek. We would recommend James and the dealership to anyone in northeast Ohio.

The staff at Ganley Subaru of Bedford are absolutely amazing. Staff member- Ramil was able to get my mother and I in brand new cars that day. He will do his best to hit the price range that you are looking for. He certainly did it for us! Thank you for getting me into my brand new WRX, and my mother into her Crosstrek! If you are looking for a new car and are not sure who to talk to, take my advice and ask for Ramil! Thank you Ramil and Thank you to all the staff members at Ganley Subaru of Bedford!

Eddie O. Did a fantastic job getting my into a Certified Used Outback, right in my preferred price range. I will be sending friends/family to him in the future.

We had a terrible experience at Ganley Subaru of Bedford today because of the General Sales Manager Brian Gillum. We had worked with Max, a fantastic sales associate, and had agreed upon a price for a new SUV. When we decided to move forward with the purchase, Brian Gillum came to speak with us and rudely refused to honor the price (that had already been approved by other Sales Managers), insulted us, and insulted the other sales managers for offering that price. When we brought up how rude and insulting his behavior was, he refused to apologize. We still plan to buy a new Subaru but never from Ganley Subaru. We are extremely disappointed that our experience today was ruined by one bad manager.

Ramil was great he attended us really good.

Ramils did a great job helping us with our new lease. This is my 4th Subaru!

Best waiting room for New car sales

Joe was an exceptional sales person and THAT part went well. My husband and I bought cars in August, it is now November and we still don’t have our plates. Michelle has suggested that I call NC to my finance company to find out where my title is. Not my job. Not my problem Very disappointed

Ramil was amazing, showed us everything and did not leave us until we understood everything. I will send my sister to get a forester from him!

I went in to lease a crosstrek for my fiancee told them what I had to put down and what I wanted for a monthly payment (it was the same deal as the car she has now) about 3 days later the sales guy text me and came back at $50 more a month than I wanted I told him no im not moving from that price and said we can do it but have to go to a lower model. I drove 30 minutes to Brunswick Subaru and on the first request I got the deal I asked for and the model I wanted.

Average experience, asked to see cars in my price range, sales person said there were none available, however I had checked online and seems as if there were many models on line in my price range at their store. felt this was a bit untrustworthy on their part

Max was an extraordinary salesman, glad he was able to help me out with same day service & a great deal on the new 2020 cross trek. Thanks forYour help y’all

Great experience with test driving and car purchase

Excellent service and sales so far. I think I am going to enjoy my new Subaru!

I recently purchased a car here, and I cannot more highly recommend this dealership. Emma was our sales consultant and was very patient and helpful from start to finish as we decided on what car to purchase. John, the manager, provided excellent customer service and is so incredibly kind! He went above and beyond to make sure all our needs were met. Everyone here has truly provided the best customer service I have ever experienced from a car dealership.

Great sales but the service department is bad! Im on my second touch screen and still having issues. Its been in to many times for this issue. They cant find anything wrong with it. Then when i get my car back it acts up!

Ganley Subaru of Bedford was fantastic to deal with. The entire staff was very friendly and were eager to earn my business. They listened attentively to all my questions. I never felt pressured to buy anything. We agreed on a very fair deal on a lease without any hassle. I highly recommend Ganley Subaru of Bedford. My experience there was seriously the best ever at ANY car dealership.

My experience at Ganley Subaru of Bedford was wonderful! I had originally planned on getting a rental during my maintenance, but Jennifer assured me that my maintenance would only take about an hour and a half. To my surprise, my car was done in an hour! My experience was speedy fast and everyone was nice and caring. Thank you!!!!!

Mike Bryson is the best car salesman I’ve ever seen. He set me up with the perfect 2020 Empresa, gave me a full rundown on the features, and sent us on our way in a few hours time! I would absolutely recommend him to anyone who might be looking for a Subaru in northeast Ohio.

Always amazing customer service at Ganley Subaru. Love it, love it, love it!!!!!

My first experience with Ganley Subaru was yesterday, and it was a pleasant experience. The work was done within the timeframe given and the lounge area was very comfortable with a variety of choices ---comfortable chairs and a TV (not too loud)/magazines, or another area with desks and chairs, and also free snack bars and hot drinks, and also vending machines. Tim Cusick, Service Advisor, was helpful, and although I was there for a small maintenance issue, I was happy to see my car had been washed, too. My husband and I love our Subarus!

Eddie was rad! Helped me explore all options for my lease end and got me out in a new Impreza! When you come in, look for Eddie! He’s the one with the mohawk!

I have a 2016 Subaru Forester. Last week my brakes started grinding and making noise. Of course I have just over the warranty miles on it. We took it in, they replaced the brake pads and rotors. When I went to pick it up I asked to speak to the Service Manager Matt. I explained to him that the last time I had it in for an oil change they told me everything was fine. This time my brake pads and rotors were bad and needed replaced. I told him I wasn’t really pleased that I was just over the warranty miles. He took care of me and agreed that they shouldn’t have been worn out so quickly. I truly appreciate that he took time to listen to me, review the facts, and helped me out. This was by far the easiest and most pleasant experience I have ever had at a car dealership service department. I highly recommend a Subaru and the Ganley Subaru Service Department. Thank you Matt and Jennifer for a pleasant experience.

I’m always impressed with Ganley Subaru Bedford’s service. Even though there were 3 cars ahead of me when I pulled up to the service garage they got my routine service (oil chg.,filter,tire rotation) finished in just a little over an hour.The service department employees are all pleasant and efficient. It’s a pleasure doing business with them.

Larry at Ganley of Bedford was awesome! It was my first time buying a car on my own. He walked me through everything and explained each step. I love my new Subaru, and I love the service I get at Ganley. Thanks!

The show room was always clean and inviting every time I visited. Ezra was the person that I worked with was very hands on and listened to what I wanted. I was able to purchase exactly the car I was looking for. I would definitely recommend using Ganley Subaru of Bedford.

We bought our car here a couple years ago. Now I get all the maintenance done at the site. They are very quick and nice. They also have delicious popcorn! They do a good job washing the car and fast turnaround for oil changes.

Honestly, I wouldn’t even give them one star! The service department does good work but the communication between all of them is horrible!!! Made the same appointment twice for a recall and they screwed up twice. Waiting all morning for someone to communicate and “make things right”. Never happened. Going somewhere else for now on. Too many managers/directors/whoever dropping the ball and not communicating with each other or the customer. And no one seems to care.

I was very happy with my first Subaru-buying experience. Everyone was very friendly and helpful and made the whole process pretty easy. There was no high pressure to buy and I feel like I got a decent deal. AND I LOVE THE CAR!!

No one comes out to help you

This place sucks refuses to pay their own bills I wouldnt recommend anyone go to this place for any reason

I have leased two Subaru Foresters from Ganley in Bedford. The customer service has been great! My recent routine service visit went very well. In fact, I was pleasantly surprised to find that the first oil change and tire rotation was free.I highly recommend Ganley Subaru based on my experiences with sales and service.Gregg SchoofShaker Heights, Ohio