Not sure about the other locations but starting to understand why this location has such a low customer service rating. After spending over $600 dollars purchasing new tires at this location including wheel alignment etc. I called to try and get my tires rotated and basically was told I needed to take my car to another location because they were short staffed, and not only would they not be able to get to my car on the Saturday I called, but they probably wouldnt be able to get to it the following Monday either. While I appreciate the honesty, I dont recall the store being short staffed when they were selling me those expensive tires, nor do I remember a warning saying by the way, when you come back for your free tire maintenance, we probably wont be able to complete it until 3 days later. Because if someone had told me that, I can assure you I wouldve probably purchased elsewhere. Not sure if this is a frequent occurrence, but if so, then it needs to be addressed ASAP. With that type of customer service maybe they wont have to worry about being short staffed in the FUTURE because they WONT HAVE ANY CUSTOMERS to service at all. Would not recommend.

Great Customer service. Ricky was very precessional and fast. Very generous I highly recommend!

Been here twice to get my oil changed, both times were speedy and great customer service!

Had all four tires replaced a few months ago. Store was very professional and worked in a timely manner. Quality customer service!

Wonderful service ! John was very knowledgeable and helpful. I needed tires for my Honda Accord and he took his time with me showing me all the options. Happy customer 😃 Thanks again.

The service here is amazing. Know what they are doing and so helpful when needing help for car services.

I bought my Nissan and the management was so helpful! They did a great job explaining everything to me. Definitely would recommend going here.

Very Helpful ! Had a flat tire on way Florida for Spring break. And Mel the Store Manager had 2 guys work on my car ! I was in and out in less than an hour. Great service

Great Service ! Very Knowledgeable! The team explain everything about which tires were best for my vehicle. Will definitely use them again !

The manager was very helpful and knowledgeable. I needed tires and he went out of his way to make sure I understood everything!Great customer service

I brought my vehicle in for the first time to check my tires before going on vacation. And the team was outstanding ! Service was fast and easy.Excellent service

Great service! The young man that help me I believe his name was hunter was very helpful and polite.

- Excellent customer service and friendly staff!- Very quick to respond to any questions/concerns!

These alignment mechanics know theyre stuff, my truck hasnt drove this smooth since it was new.

Oh my goodness, Goodyear on Lee Drive in Baton Rouge is the best. It was late in the afternoon, and I was stuck with two flat tires. A storm drain cover had jumped out of nowhere and attacked my poor Jetta right down the road outside of the LSU campus. Luckily, not only did Goodyear have the tires I needed, they were able to get me back on the road in under an hour. Even the service manager, a fella named Don Sweet, stepped up and joined in on getting my car fixed. Goodyear sure did help me get out a ugly situation.

I brought my Jeep in needing new tires and an alignment. Mel was so helpful throughout the process and got my vehicle back to me fast.

While traveling with my family from Texas to Florida on a Saturday before Thanksgiving, I started having break issues and rolled into their shop at about 3:45pm. Turns out my wheel bearing was about to fall apart. My local shop back in Austin missed the problem and I was lucky I didnt crash. Hotels and rental cars on a holiday weekend were very limited, so it seemed like we were going to be stuck in Baton Rouge for 2+ days.. Luckily the Goodyear guys found the part across town and got us fixed up and back on the road by 5:30pm. Were so thankful for the stellar service! They totally saved our Thanksgiving. I wish my local shop was half as good as these guys.

They will have your tire size in stock

Brought my daughters Jeep in for an oil cooler, Great service from the team on Lee Drive

Goodyear is closed on Sundays. I brought my car in on a Saturday at 8am. When I arrived at 5pm to pick my car up (after not receiving any updates) the Manager informed me they would need to keep my car until Monday. This is horrible customer service. Failure to communicate and then the assumption that I was ok with not having my car back until Monday. I will never return.

I was very pleased with the service I received here. I noticed a flat on my way home from work and by the time I got to Goodyear they were closed and locked up. I was desperate for someone to help at least change my tire and they were kind enough to open the doors and fix me up 35 minutes after close! Definitely recommend this location!!

These folks do quality work and never, in my opinion from my experience, try to sell you any service you don’t need.And if a tire gots a bit low because of a drop in the temperature, for example, they’ll air it up for you free. (I tipped the guy a couple of bucks, because I was genuinely grateful).If they’re loaded and can’t get to your car right away, they’ll tell you so and if you need them to, they’ll work out a better time for you to come in.I can recommend these folks without reservation.

Had a sound coming from under the hood. My ac makes a click when you first turn on the car, I was aware of that. Was told their master mechanic test drive my car and didn’t hear a sound other than the ac. When I got my car back the odometer was exactly the same as it was when I dropped it off. Somebody lied.

Absolutely fantastic service from the Goodyear staff. Came in with a faulty tire and the boys here gave me the best estimate in town. They provided courteous, honest customer support, and even when they were at their busiest hour they made sure to service me in record time. I will be sure to return for all my automotive needs. If you ever need car help, come to Goodyear on Lee and just ask for Kevin, and he and the boys will fix you right up.

Great work on my Infinity. Thanks to the team :)

The first time I went here I had my front tires replaced with new ones. Unfortunately one of my wheels kept coming loose while driving. They got me a tow truck, all good benifit of the doubt. The second and last time I went I got a simple oil change. All was good until a few days later my car started running worse. Turns out instead of 6.3qt they put in 5qt. If they cant put on tires and change oil wouldnt trust them with much..

I called to schedule to have my Goodyear tires rotated (originally installed at this location) and was told that there was no need. Arrived to be told there was an hour wait (and that just showing up and expecting immediate service was unrealistic). Scheduled an appointment for the following day, in which my car wasn’t touched for an hour after arriving.I like the tires, but I made it clear twice that I wasn’t looking to wait around for my rotation. I will not return.

This is the first time I used Goodyear. Pricing was affordable and reasonable! However, I had an appointment at 4:30pm to have myOil changed. I showed up around 4:40pm due to traffic. They didnt touch my car until 6:45pm! They were busy when I showed up, but because I had an appointment my car should have been serviced earlier than 6:45pm. They did what they were supposed to, but Im not satisfied with how long it took. Goodyear is either slow (which I can respect them taking their time and doing the job right!!) or understaffed. I didnt leave Goodyear until 7:15pm.

Just had a wonderful experience after I had a tire blow out in a Baton Rouge pothole. The staff and mechanics were courteous, thoughtful and quick in replacing my tire at a reasonable price. The other reviews Ive read must be old news. Give them a try!!

What a great promo to have customers get their tires patched or filled for free! I had this done at another Goodyear location, but these fellas did it RIGHT! Randy at the front desk was very professional and courteous. He did not give me an odd look when I rudely had to take a call during my service (it was a doctors call). The shop people gave me an estimate on what to fix on my vehicle and prioritized the list for me. If you go to Goodyear, Lee Dr. is the location to go!

I cannot say enough good things about Mr. Joe and the rest of the staff. I have always had positive experiences with Goodyear, but my last experience was above and beyond my expectations. The level of customer service is better than any business I have experienced. Thank you Mr. Joe and the rest of Goodyear on Lee staff.

If I could give 0 stars, I would. Avoid this place like the plague. WAY overpriced. I had a dead battery and also my check engine light was on. They replaced the battery for 400 bucks and I pick up the car to start driving and I get about 10-15 minutes away and the car is stopping and going. It wouldnt even go over 30mph. Something major was wrong. I took it back to them and left it overnight and in the morning got a call that nothing is wrong with it and how they took it out for a good hour and found nothing. They also dismissed my comments like I had made them up. Just not friendly at all and there are definitely better and cheaper places out there.I also had to call to see if it was ready the first time and they claimed they had called me. I received no such call and had my phone on loud all day just to receive that call because I wanted to pick my car up as soon as it was ready.Never stepping foot in that place again.

Great serviceGreat knowledge

Walmart did not feel like taking my plug out of my flat tire and patching over it. They said it couldnt be done, so I took my flat to Goodyear. They were more than happy to do it and even did it for free which was surprising! They were so nice and helpful, and they got the job done quickly!

When in a pinch, this is the place to go. Had a flat on Mother’s Day but never fear, Don and Tim had me back on the road ASAP!! Can’t never say no to moms potato salad and deviled eggs!!!

Great staff and good work. Ive never had trouble getting what I need done here and all my questions get answered quickly.

I absolutely HATED my experience here. And honestly, have heard nothing but bad experiences.. When I brought my car at noon one day to get the oil changed, they told me to come back around 5:30 to pick up my car. I came at 5:30 and my car hadnt even moved. They STILL hadnt changed my oil. This is ridiculous! Id rather have paid a little more money to get it changed at the 5 minute oil change! My boyfriend brought his truck here and they were supposed to do a simple oil change and tire rotation. When he went to pick up his truck, the guy who changed his oil didnt feel like rotating the tires so he just scratched it off the list. They didnt even put a sticker that said when the oil needed to be changed next! TERRIBLE SERVICE! DO NOT GO HERE!

I go here for car service and oil change. Helpful people

Definitely not one of those places that want to get you out fastVery little communication on whats is going onNeed a few Discount Tire on Baton Rouge

Besides the free cheap coffee and your typical waiting room, I would never ever recommend Goodyear centers to anyone. Prices are unreasonably high for simple services. They will add on unecessary fees and take advantage of your obliviousness and ignorance of the auto mobile service industry. Money is all that matters and quality of service/trust is now sadly undervalued by our workforce and this place is a perfect example of it. Mechanics could be skilled, however the cash registers are the true tricksters.

Been going there for years and it has gone down and down. Wife brought car in for a simple oil change and they stained the door of my car with oil and left a screw laying on the drivers floor mat. We wont be back. Im not even going to go back to complain.

Went here with a nail in my tire while rushing to get the kids from carpool. The manager was very accommodating and saved the day for this hectic working mom! Many thanks. I will return for all future tire needs!!

They are fast, but sometimes make a mistake. I changed my wheel here, but they broke one of bolts for a wheel. Then, they said It is OK. So, you understand what I am talking.5.23.2018For the one broken nut of a front wheel, today I pay $250 in Texas. Now, everyone understand what happen to me. That is why I give this shop from 2 stars to 1 star. Actually, I don’t want to give any star for this shop.Rethink about this auto service center.

I had a very mixed experience here and I dont think that this is the managements fault. The management alone is why I decided to give a two-star rating rather than one. I took my car in to have an oil change, the tires rotated, and to have a tire that had a slow leak patched. After the work was done, I took a look under the car (I always do and recommend you do too). There was oil on the ground beneath my car. This is not normal. When I asked them to take a look, the manager was very helpful. He informed me that two of his employees were to blame. He said that they have a double check process where one employee puts on the oil plug and the other checks it for tightness. Neither employee did their jobs in this case and the plug was not tightened. The manager explained that the employee would be written up and that both of them would have been fired had I left the premises. I felt good that the manager took this so seriously, but was curious about whether my tire was patched as they had offered me. It had not been. The manager went outside and watched his employee do the work and stood over his shoulder until it was done. I could see this being done from the waiting room so I was more confident that the work was done (the second time I requested it). It seems that the management here is talented and expect good service but the employees are not skilled enough or they dont pay enough attention to detail. Im not sure which. However, if you would prefer to have the job done correctly the first time rather than following up carefully like I did, I would not recommend going here.

That sexy bald chocolate man (Eric) makes my eyes light up and Im so sure you can actually see puppy dogs with heart eyes inside of mine. I sabotage my car on the reg. Just to get serviced by this man 😉😂

Good place for oil change, engine checks... Friendly Staffs, high Standard skills...Thumbs up

I love these guys. I had a front right wheel crushed. They fixed my tire for free (in warranty) I had damage to the control arm and other things. I saw the damage for my self on the lift. I picked it up the next day. 1999 BMW 528i.Reasonable price and great work yall!

Avoid this place at any cost. It is only good for oil change service. For anything else is a scam. Theyd tell you that your car problem is a specific thing, theyll fix it and then it will turn out is something else. Then they will guess again and again and again. Until they make a lot of money out of you. So if you have a problem with your car, just avoid this place.

Dont go here. Came in for new tires and an oil change and they said I was first in line and it would take an hour and a half. Almost 4 hours later and ive seen five different people come and go in that time. I could understand if it was busy but the place was empty almost the whole time. Just dont bother

They are friendly and knowledgeable. I recommend this auto service.

Great sevice! Visited a few weeks ago. Manager was very helpful, and knowledgeable. Will go back again.

Location clerk was nice & very helpful.

When my car broke down on the way to Texas, my tow took me here. Compared to the locals in rural Louisiana, these guys are professional and timely. I thought it was a lost cause when they started changing my belts with 10 minutes to go before they closed, but a half hour later, I was driving away a happy camper.

WARNING! I strongly recommend that you dont use this place. I took my daughters car here last Thursday. After having it towed there using their tow service around noon, they hadnt even looked at it when I came back to check around 330. The guy saidthat we would be next. After waiting 3 more hours the other guy says the first guy should have told us it wouldnt be till tomorrow morning. I live 4hrs away as I explained to him and my daughter goes to school here. They took a quick look and supposedly it could have been the ignition switch but they would have to take the steering column off which they couldnt do till the next day. Next day, they said the starter is bad, ok go ahead and fix it. Saturday came, no call all day so I called and now they say the fuel pump is bad I told him not to do anything else I can get the car towed. He said call back Monday cause the guy was gone for the day. I call Monday and they already started working on it, said they can give me $100 off to help me out. Wednesday comes and of course theres another problem...the computer is supposedly bad too which adds another $100 (yeah) to my bill. He said it will be here Friday. I drove here to the shop and when I get there he says I was about to call you, the computer was bad, cant get another till probably Monday. Really! Then he said unless I know somebody that can go to the wrecking yard and get one. Which is probably where the one they say was bad came from. Needless to say that the car is still there. So this is far from over for me but I will post an update. Just be advised. I wish I had read the other post before I used this place

Stay away from this place!!! They recommend flushes on my truck that I didnt even need or have they said I needed a transfer case flush when my truck is only 2 wheel drive! They just try to get over on you

Filing a complaint on them now I bought a used Nissan Altima in March 2014 and spent over $1,000 getting everything fixed and the car worked well I had no problems out of it. I took my car to good year for and oil change and tire rotation and it took them almost two hours and when they were done they recommended I get things fixed on my car. As soon as I hit the highway my check engine light comes on and they were closed. So I took it to auto zone they told me I could have multiple things wrong with my car.

Horrible service. Waited an hour just for someon to check a screw in my truck tire on a brand new truck. Desk clerk is rude and lazy. Manager flirts with young college girls. When you ask a question about something they are rude. Told me I needed a brand new tire. Went to Chabills and they repaired it immediately. Did not have to replace tire. They are liars and lazy ! Avoid. You have been warned !

Unprofessional. Inexperienced. Overpriced. OReilly did for free what they charge a hilarious 110 dollars for. Cant get the dumb look on their faces out of my head.

Two new tires in under 45m. All good.

WARNING STAY AWAY FROM THIS PLACE...I would give this place a Zero if I could also. My daughter brought her 01 Dodge Stratus here to have the water pump changed about two weeks ago ($611.00). As soon as she got it back she calls me and says that her car would hardly start and will hardly run. I told her to call them and have them check the timing because they had to remove the timing belt to change the water pump and they probably got the cams out of time. They sent a tow truck to get it because she could hardly get it to run.They looked it over and said that the timing was fine. But she needed new plugs, wires and fuel system cleaned ($350.00). I told her no I would come down Saturday and do that. After changing everything the car still would hardly run and so we took it back again. I asked them to check the timing again because the engine was really running rough. They said that they would check it out again on Monday. Monday afternoon they called and said that they checked it again and it was good. but it had a bad vacuum leak. So I said fix it. So the next day I had to call them and they said that they had fixed the leak but it was still not running good. But that it was running that way when we brought it in. They said they did not want to waste any more time on it. So I needed to pick it up and take it somewhere else because they didnt want to mess with it. ($170.00 more money). I Borrowed a car dolly and went and picked it up and brought it back home to Lake Charles. After tearing it down and taking the timing belt covers (which were all cracked up)off found that both cams were one tooth off. After setting the timing right and putting it back together it runs great again. Big mistake taking it to this establishment. Should have towed it home and did it my self. It would have cost a lot less. I do not suggest that you use this establishment for any of your problems. I wish my daughter would have read the reviews before taking her car to this place. AGAIN WARNING STAY AWAY FROM THIS PLACE

If possible, I would give these people 0 stars. Terrible experience trying to replace a starter. My car died in front of the donut shop next door, so I walked over asking if they could take a look at it. They told me no problem and they could get me in first thing...fast forward a day and $500 later. I never once was called by them to tell me diagnosis, I did all of the calling. They ordered the wrong starter and I only found out after calling them that afternoon. Was told on several occasions by the manager that my car would be ready by the end of the day. I got to the shop around 6:30 and the right starter was still not there. Once again, I was told that my car would be ready and they would stay until the labor was finished. Not 5 minutes after my ride left, the manager approached me and apologized because she wasnt thinking about how long the labor would actually take. She proceeded to tell me that my car wouldnt be ready until the following morning. This place sucks and I will never be back again. Horrible service.

I had issues with another Goodyear site on Highland. This one was closer to me, so i took my business here, so glad i did! Diego took care of everything i needed and helped correct the issues from the other store. If you have any issues ask for Diego he knows how to handle business.

These are nice guys. Brought my ride-around lawn mower tire into them to inflate it (I had broken the seal). They wouldnt even charge me for it, though I gave the guy who did it $5 anyway.

Scheduled my appointment 4 days in advanced. When I took my vehicle in they were pretty busy but told me my vehicle would be ready in a few hours. I had planned to wait but decided I would have my wife pick me up. Four hours later I hadnt heard any updates so i called them and was ensured my vehicle was next in line for an alignment and would be ready in 20 to 30 mins. I took my time getting there and arrived an hours after my call to pick up my vehicle. It was still waiting in line to be aligned. Almost 6 hours to have my rear tires replaced and aligned, and Im still waiting:(I wont be coming here again.

I had rolled over a brick in the road that ruined my tire. I came here the next day and got a great price on a new tire. Their waiting area has free Wi-Fi, free coffee, and free sodas from a soda fountain along with a TV in a separate area. Very good service overall.

Third time there..1st fix a flat several years ago, feb,, bought 4 new tires, busted tire 2 days ago, went and got new tire like 3 have left, taking driving class in 3 days ..

Family oriented atmosphere. Always great caring service!

To give this place even one star is too much. They will call you with false information their mechanic found wrong with your vehicle. It is a scam. Dont be fooled, look at the ratio of 5 and 1 stars.

It took 2 hours for a simple oil change. I can see if they were busy but they took me right in.

I was really excited to see that they stay open until 7, so after work at exactly 5 pm, I rushed my car over to get a quick oil change. They told me that there were 2 cars ahead of me, and that they wouldnt be able to get to me that night. I drove 10 minutes down the street to the Walmart in Prairieville and my oil change was done by 5:45.

I went to get a flat changed at this place because Walmart was out of my size. I asked the clerk if he could change to now because I really need to get back to New Orleans. He said yes, and I proceeded to wait over an hour and a half to get my tire changed. Apparently now means an hour to these people. Completely rediculous.And also, I got home to realize they took my donut spare! In addition to my initial flat tire, which they used the rim from.

They are good for getting new tires and oil changed but when it comes to any other car problem, theyre a scam. They are going to sell and recommend services and pieces that you dont need untik they get enough money out of you. Then theyll yell at you telling you its your fault. Btw, the problem with my car was with the breaks. A serious topic and theyll still try to make money out of me. Overall, just dont gk there.

They suck

Zero stars if possible, the guy working there was disrespectful and rude. He asked me not to ask questions!!!

Complete waste of time and money. Front desk would not allow me to speak with a mechanic even though she could not explain what was fixed on my vehicle. She would not provide copy of repair order sheet because they do not provide copied of that information but I could use my phone and take a picture of it. I am glad I did because the vehicle left me stranded two days later and required a tow to another shop. I paid for service I obviously did not receive.

They couldn’t fix my car, but at least they were quite honest and up front.

Horrible experience!I had a full car care package in this center, after that they suggested me to exchange 2 tires.I had exchanged 3 tires 2 days later in the same center. But the car have some question form that time. I ccant drive it smoothly and the car swing and lightly turbulence when speed change around 20, 30, 40 miles per hour.I asked them rechecked my car and they gived me another exchange bill .Terrible!

Took my car right in and it took them 2 hours to tell me a screw went in and it needs to be changed. 2 hours!!!!!!!! Just for that and when I said just put the spare on since it cant be repaired they started working even slower.

I brought my car in to get a flat tire swapped out. they swapped tires and i went about my night. the next day my tire was flat again. I brought it back to find out that the mechanic slapped my flat tire right back on, thinking it was the new tire. Unbelievable.

Had a flat, they patched it for free. Friendly for dropoff and pickup.10/10 would recommend

Had ac work done on my truck there charged me over 1100 dollars had to take back 3 times because it was blowing hotter air more than before I brought it in. Finanly I took to Gordon and Sandifer guys there fixed under an hour Goodyear had put the wrong office tube in. Another time I had a car brought over there for alignment and they forgot to tighten my control arm. Almost got in wreck because of it. In addition employee hit car and they did not tell me till a week later. Stay away from this place they are the worst mechanic shop in town and way over priced and have safety issues.

Service is good, but not on time. You have to waste a whole day to do a single thing.

Not the cheapest in town but the service and quality is excellent.

I came in for a patch. I was here for 2 hours.... the guy takes me to my truck and says this is all the stuff wrong with your truck.... tells me I need stuff changed that I just got fixed on my truck which was not what I came in for.... I asked him did you do the patch yet. He said no!!! Do not go here. Waste Of Time!!

Took a while but they were efficient and friendly

Went to get a new battery. They took hours .. And broke my ac compressor to get more work

Worst store ever - They are incompetent and down right liars. Took the A/C performance package with freon filled - they told me that the freon tank was full - checked it with the dealer the next day and found the tank which holds 1.2lbs of freon had 0.1 left.If you value your car please dont take it to them

Got there at 7am to fix a nail in tire and was told that it would be 9am before someone could get to my car. The kicker was that mine was the only one in the entire parking lot and the place was empty besides the one guy behind the counter. If you say your open at 7am, be ready to do actual work at 7 am!!!!!

Fast and friendly service and didn’t try to sell extra services

They recommended tires which are less than factory recommended

Not to be trusted!!! They take advantage of female customers and treat female customers differently than male customers. They fraudulently document reasons as to why your tires can not and will not be covered under Road Hazard/Mileage Warranty. They try to sell you parts and labor you dont need and lie to your face about your alignment being out of specs to the degree it needs parts and labor. As well as being suspect of treachery, they are excruciatingly slow.

Came in 5 minutes before they closed and they fixed my tire. Very friendly

Plan on going for future needs when needed.

They stole a weapon from my vehicle. Dont leave anything out in your car at this place.

Just got to be the worst place you can ever take your car to there are so slow dont ever go there on a Sunday

Got free tire repaired within 1 hour.

This place charged me twice and wouldnt take the second charge off

Had to go back 3 times to fix the same problem they should have fixed when tbey first found what was supposed to be the problem.

My truck was broken down in the parking lot ACROSS THE STREET from Goodyear on Lee Drive, in the parking lot by snap fitness and papa johns.I walked over to Goodyear and guy at the desk told me he would not send a guy over to look at my truck and i would have to get it towed across the street. The guy was a dick. They have lost my business.

I work with an excellent crew