My husband and I had been looking on line for an Infiniti QX50and had even contacted a dealer out of state that we never could speak with the same salesperson. We drove to Baton Rouge and was greeted by Bernie. Bernie was very detailed about the particular vehicle we wanted. Show us details that the vehicle had that we hadn’t read about. We thanked him for all his assistance. Before we left he gave us brochures of the vehicle with his business card. After a week we decided to purchase locally and called Bernie. Told him which vehicle we wanted and told him we didn’t want to spend the day and that we were headed his way. When we got there Bernie had the car washed and pulled to the front. The dealership was extremely busy that day but Bernie focused on doing what we asked getting us in and out. He had us financed and on our way within and hours time. I have worked in sales for 25 plus years and Bernie is an awesome sales person!!! Looking for and Infiniti see Bernie he is amazing

We had been there for some time to get the car fixed but what I appreciated about Infinity was that they made sure that the car was in Tip-Top running shape before we drove up out of there and it was a doll done correctly

I’d had my eye on an Infiniti QX50 for a few months and finally decided to pull the trigger on it. I looked at another Infiniti dealership closer to home, but they didn’t have the combination of interior and exterior colors I wanted, so I decided to come to Infiniti of Baton Rouge. Not only did I receive a more than fair trade in offer for my 2020 RR Evoque, but they had the exact color combination I was looking for in the QX50 on the lot. The car buying experience was nothing short of amazing. David did an excellent job, as did the gentleman in finance. Everything was quick and easy, and most importantly, I drove away in the car of my dreams! Thank y’all so much!

Called in got a hold of Kim, and she was nothing short of AMAZING throughout the whole process! Very professional, thank you Kim for all of your assistance. Top notch service, and I’d highly recommend.

My mom (Joyce) just purchased a vehicle from here.She said the service she received from Brett and Kim was amazing. Everything went smoothly.

Worst experience at any service center EVER! I scheduled an appointment hoping this would decrease wait time. It absolutely did not! Upon arrival, no one was at the service podium. I had to park my own vehicle and go inside for a service representative. I was shocked that not ONE associate was wearing a face mask including the front desk person who had the audacity to cough several times without even covering her mouth.I was not introduced to the service adjuster which was pretty unusual from previous visits at other locations. The front desk person had no clue who was working on my vehicle so she yelled across the room to inquire. I was scheduled for oil change at 9am. It was 10am and my vehicle was still sitting in the same spot. I inquired about the wait and was told another HOUR! No one updated me or even attempted to explain anything to me. I definitely wasn’t sticking around for more terrible service for another hour. After I requested my vehicle the service adjuster never apologized and gave a very passive aggressive “have a nice day”. I WILL NEVER return to that place again. We are in the middle of a pandemic and not one person wearing a mask smh. The most irresponsible and asinine thing I’ve witnessed in ANY service center since this pandemic!

Friendly but not very “professional”Didn’t mind paying extra for a oil change on a car I recently purchased, and was a good experience overall until they offered to wash the car after for free. Almost 30 minutes later, I told them I really needed to go, not realizing it would take that long.I didn’t complain, but they pulled my car up without a apology or explanation.Also, I ordered some touch up paint and paid for it while there. Called three weeks later after receiving no notification when it came in (a email text message or voicemail seems like it would be “standard” these days).And again, no apology or explanation.Not a bad place in my experience, just not worth my time/money, without the courtesy and professionalism I’ve had at other places.

I was looking for a used VW Tiguan online all the way from Colorado to Florida because the used car market is garbage right now. I found a black Tiguan at Infiniti in Baton Rouge. I called asking about the car getting Thomas on the phone. He had me fill out the application online. A short time later Mr. Paul the finance guy called me to go over my options. Yes I have in the tank credit from a bad car accident a couple years ago that is in legal still. Mr. Paul worked the numbers with my down payment amount. Not only did they get me approved but got me a pretty decent % rate where others would even talk to me or were trying to take me to the cleaners. A couple days later I drove from New Orleans up to Baton Rouge to test drive the car. From the time I walked in everyone was friendly. Mr. Tommy brought the car around having it ready to drive. Of course I wanted the car so signing the papers was quick. I was leaving out of town a couple days later for a week so I was going to fly back into BR where Mr. Paul offered to have someone pick me up and bring me to the dealership to get my car. But I have to fly into New Orleans so I will pick the car up when I return. But from start to finish this was by far the easiest, relaxed and most efficient car buying experience I’ve had ever.

Kimberly Guidry made my car buying experience a pleasure! The whole process was top notch and stress free. Im thrilled with my new Infiniti!

Customer service is awesome at infinity of Baton Rouge. Everyone is so nice, caring, and, energetic. I look forward to getting my car serviced.

After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did!This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process.Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to make sure I didn’t have questions or concerns about my new ride. I give Kim alone ⭐️⭐️⭐️⭐️⭐️ 5 STARS! She deserves an award and/or a bonus for her exceptional customer service!Also, thank you to Jonathan Hutchens (finance) for sitting down with my huz and getting the paperwork signed up :)

I had the pleasure of working with Kimberly as my Sales Representative. She matched me with a beautiful Q50 Sport! Kimberly took the time to understand my situation and figure out exactly what I wanted in a car.I also had the opportunity to meet Andrew and John Fabre. They went above and beyond to help me find my dream car. I appreciate everything they did and would highly recommend INFINITI of Baton Rouge.

Had a wonderful experience with Kimberly and the other staff memories !!!! Class A all the way

Kimberley Guidry is the best at Infiniti of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange

I recently purchased a vehicle at Infiniti BR and had a wonderful experience. Kim Guidry was my sales associate and did an amazing job. She went above and beyond to ensure all my needs were met and she exceeded my expectations. She made sure the entire process was easy and stress fee. Thanks again Kim!

Walked in with a preapproval from my bank. Now my salesman was amazing super sweet and friendly. We went through the entire process fairly easy. I knew coming in what vehicle I was interested in. Now we’ve signed all documents at this point. But for some reason I felt a very unwelcoming vibe from the manager. Now we’ve went through the entire process all the way up to me signing the paperwork to me buying my insurance. Then to be told it’s a no go. also was very unwelcoming hearing the manager discuss things on my credit across the hall and laughing. Someone told me don’t go there because I didn’t fit the general sales criteria. But I went against everything because I loved the Q50. Just very sad with my experience. Again, Mr.Jerry was wonderful. It’s the management team that needs some revamping.

Kimberly was so professional to meet our vehicles needs. Having a construction business I have bought over a 100 vehicles. This experience was by far the best.

My husband recently purchased a preowned vehicle from your dealership. The sales person was extremely pleasant as was the finance person. After the purchase and after the 3 day return policy something changed not with the sales rep or finance agent, it was the manger. I will not publish on this forum what I witnessed and how I perceived things turned.My four star rating is strictly for the sales rep, and finance agent. I would like to speak with you, the owner privately. So, let me know how that can be arranged.

We had an excellent experience in buying our new QX80. I would highly recommend Kimberly Guidry! And Brett Kemp ! Wonderful people. Easy to work with. ❤️

The middle aged over paid commission sales ladies in the service department ruin the Infiniti service department, especially the lady named Tina, and the other one is just as bad. Their sole purpose is to OVER SELL you to make money for themselves. No one spends the time to check the with the under paid mechanics are doing in the back. I paid $1200 for a break job, got my car back and realized nothing had really been done. Useless

I went to Infiniti of Baton Rouge purchased a vehicle the same day I went my salesman was Eddie he did a great job very friendly and will have you laughing the whole time great customer service and the buying process was fast. Mr.Paul was excellent very knowledgeable about the paperwork and his cars. If you are in the market for a used vehicle ask for Eddie great salesperson he go by what you like not what he want you to get 😂

Was looking for used suv talked to ThomasMy credit is not good but have a solid job so I can definitely afford payments. After they ran my credit4 to 5 times with different lenders they told me I was not approved Wasted time send info and waiting for few days. Will definitely buy the SUV I want from elsewhere. Gotta have perfect credit for infinity baton rouge to consider you, Even if you make 80k + The sub I wanted was only 15k. Negative experience, will never consider you even when my credit shoots up.

Eddie was very helpful. He and the finance guys did what it took to make me happy and ultimately make the sale. I came from Hammond and will come again in the future if I need to purchase another vehicle. I appreciate their patience and staying after hours in order to serve me.

5 STAR Treatment everytime I arrive from start to finish!!! Pleasant, Courteous, Knowledgeable Staff...Clean showroom/waiting area with a variety of tasty refreshments on hand while waiting...Ease of transfer via shuttle or loaner if needed...Tina, Cecil, Mike, & Tony take very good care of me! Very Pleased to have my vehicle serviced at Infiniti of Baton Rouge!

Mr. Eddie did a wonderful job with helping me get into my DREAM car. He was extremely patient, friendly and very helpful. I would definitely recommend him to everyone I encounter that’s shopping for a new ride!

Great Service and Great People!! I worked with James Graves and Kimberly Guidry on my CPO purchase. These two did a phenomenal job and I would highly recommend this dealership.

Thank you Eddie, for being very helpful and understanding. But more importantly patient!! Customer service was awesome! Today was a wonderful experience.

Eddie E. was extremely helpful and helped me ride off in my DREAM CAR....see him for all your car needs!! The communication between Vic and my husband was awesome and Jonathan was friendly and effortless to work with! Great Team work and Happy Birthday to me!

I just recently leased my 3rd Infiniti from the Baton Rouge dealership and received excellent service as usual from Bernie Hahn. He is attentive, professional and knowledgeable. He began contacting me about a month ago to discuss my needs as I neared the end of my current lease that didn’t end until August 2020. When I decided I was ready to get out of my lease a little early, he accepted the challenge and worked out the perfect deal to get me into something new.There is no question that customer service is a priority at Infiniti of Baton Rouge and I highly recommend shopping with them.

Great experience from beginning to end. Never felt pressured and always felt informed of my best options.

If you are looking for friendly, patient and knowledgeable you need to see Eddie! He helped me find the perfect car for my daughter! He worked with me for a couple of months until we found the perfect car!! He’s the best!

I bought a certified infiniti q50 today from Eddie and I was very impressed with his professionalism. He was very attentive and answered all my questions. Jessica was also a great help setting up my appointment and following up with me. I love my new car and and glad I chose this dealership. Thanks again eddie for a great shopping experience with no hassles.

The woman answering phones can not spell past 4 letters.

What a great experience!! The most straightforward dealership I dealt with while looking for a new vehicle. Eddie and Vic were great and made my buying experience a very positive one. I would drive all the way to Baton Rouge again just for the service I received. Thanks guys!!

Brought my car to the service dept. to get fixed for an issue Ive been having. I was charged $600+ total, including $330 for what I was told was the main reason for the issue. Immediately after paying $600 for them to fix the issue the same problem existed, I called INFINITI back to tell them & they decided to place blame elsewhere. I was told to replace a part with an official INFINITI part. I already replaced the exact part they told me & the problem STILL EXISTS. Their service dept. is suppose to have knowledge on fixing their own vehicles, instead they took $600 from me, still havent fixed the issue Ive been having, & refuse to try to fix it. Save yourself from visiting this place, theyll just give you the run-around to take your money.

We will back to this dealership. After spending some time working with Eddie and Paul, we are very pleased with the top notch service from these two. Even after the sale, they have called to check on how we were doing and how things were going with the vehicle. Excellent service!!!!!!!

My husband and I had an all around great experience with Infiniti of Baton Rouge. The receptionist was very courteous and welcoming and the finance department was very personable. Our salesman, Bernie Hahn, was very knowledgeable about the vehicles, the different packages offered, his inventory, and financing options. He was able to answer our many questions and provide explanations and reasons for his answers. Mr. Hahn was extremely thorough, honest and mindful of our time. The entire experience, from the greeting to the purchase, to the one-on-one guided tutorial of the vehicle took about three hours. We left the dealership very happy customers due to our great new car and the wonderful buying experience.

Overall the experience was great. I got the car I wanted for the price I wanted without too much hassle. The salesman Jerry was nice. Everything was fine until we got to the financing. Ive never had to haggle for a lower interest rate at a dealership! The lady in financing tried to give us the higher interest rate until we questioned her. We told her we normally get a lot lower interest rate and she laughed and said Good luck finding that rate! Then she looked at her paper and said, This bank has a lower rate. Do you want it? Or course, we want it. The next day, I found an even lower rate at another bank. So now I have to go through the hassle of refinancing the car for a lower rate. Other than that, the experience was good and I love my car and I am happy with my purchase so far. I would go there again, but probably find my own bank to finance with.

Eddie is the most coolest guy ever! He made this whole process easy and fun! That’s my homeboy!! Jessica is wonderful also and nice!

I purchased a Tahoe a couple of months ago from the Preowned side and the vehicle turned out having a issue with its shocks as well as has transmission failure... Ive spoken with the sales manager as well as made multiple attempt to speak with my sales rep before that multiple times but they are not helpful. This is my second time purchasing from infiniti. The first time everything went smoothly... but this time may be my very last time doing business with them. This is not the way to do business. I need a vehicle in good working condition and spent about $30k on a lemon. I contacted them to see if they can assist with getting my vehicle fixed and they basicallytold me that Im on my own...-I need assistance

Very poor staff. Chris Rogers. Sales manager. The staff are very harassing. Relationship to the driver for the transport of cars. I do not recommend to everyone.

Loved the customer service Eddie was such a great help! Definitely recommend you go see him

Honestly, this was my most pleasant car buying experience ever. I got exactly the car I wanted for a fair price. I am completely happy and satisfied with my purchase! Jerry Amoroso was my salesman. He was upbeat, friendly, straightforward and very helpful. He was easy to deal with, and I never felt pressured or uncomfortable. Kelly Walls did my financing/closing. He was very pleasant as well and explained every option to me. He got me the interest rate and the warranty that I wanted. He was also very quick and efficient with the pile of paperwork that comes with car buying.I was in and out of the dealership in about 3 hours total, and I left with a great car and a smile. I will be back in the future.Thanks to both of you and Infinity of Baton Rouge!!

Thanks for being really quick & patient with my son during the process... I appreciate the easy communication during the out of town buying process.

While in Baton Rouge on business we had to unexpectedly visit this dealership. From the minute we pulled up they were helpful and professional. They made a stressful situation so much better. We appreciate all the staff who helped us but especially April and Cecil! Thanks again INFINITI of Baton Rouge y’all are great!

I arrived at the service department at closing time. Tim had my car brought out and let me check out even though the register was closed. As if this wasn’t enough, he noticed a plastic piece sticking out from under my car and secured it with a special clip. My door was making a squeaking noise when he opened it so he brought out a tool to secure a bolt which to stoped the noise. Meanwhile, the young lady checking me out noticed that the battery in my key was running low so she replaced it. The service at this place is always outstanding and never disappoints.

Jerry Amoroso was just wonderful to deal with. Everyone at INFINITI of Baton Rouge was friendly and professional. Thank you for treating us with such great customer service

Just purchased a vehicle from Acura/Infiniti. Our salesperson Eddie Egnewwas very professional, knowledgeable and easy to work with. We could not be happier with the vehicle or the purchase process. Everyone at the dealership treated us with great customer service. Will recommend to family and friends.

I love Eddie with Acura/Infiniti used cars. He was very helpful from beginning to end. I told him two vehicles I was interested in and he kept me informed with each one on specific things I was looking for. I decided on the Q60 3.0T and he went over everything with me. I had got in a wreck that totaled my car so I was dealing with insurance and trying to buy a car all at the same time. Eddie and Andrew (used car manager) made the process amazing and smooth. Even had my car ready to take home that same day. Jonathan in finance is the ABSOLUTE best. The team at Infiniti makes it great from start to finish. If your looking for a new or used vehicle call Eddie and he will take GREAT care of you. He has also sold cars to my sister and brother in law and they love him too!!

Wasted an hour of my life here, would not honor website price. Awful management and customer service. Run!

Horrible service department that recommends work that doesnt need to be done as well as lied during bad gas issue several years back. I would suggest finding an honest local mechanic in your area that isnt about making most money they can with each visit.

I have been getting my oil changed at this location for the past two years. My experience each time is exceptional. Mr. Mike is always so kind, informative, and professional. I always enjoy when he takes care of me. Thanks!

Shelly Graves was our service adviser. I cant say enough good things about her. When I brought my vehicle in, a 2017 QX60 that I purchased a week before from a Nissan dealership in Monroe, La., for service, I was disappointed and defeated. I had such a bad feeling regarding my Infiniti purchase. My fear was that this issue had been present and now dumped on me. That feeling dissipated quickly when I realized Shelly and her team had my absolute best interest at hand and wouldnt stop until the issue was resolved. She took the lead in a full on investigation on this vehicle and sorted out what exactly needed to be done to correct the issue in a timely and cost effective manner. When Shelly called to update me on the vehicle, she patiently waited and accommodated me including my husband on the call so we could all be involved in the conversation. I appreciated that so much! She ended the conversation with Dont loose hope! We will take care of you!...not only did she say that, I knew she meant that!The process of dropping my vehicle off and picking it up with so quick and efficient. They had a loaner waiting on me. What could have been, and what I expected to be an absolute nightmare was hardly (if at all) an inconvenience. I am thankful for this team ensuring we were well taken care of. Although I hope to have no future needs from Shelly and her service team in the future, I have complete confidence I will, again, be well taken care of. I will certainly use no one else.

I purchased an Acura TL from Kerry. It was an awesome experience. He was very friendly, honest and knowledgeable. He was on point with everything!! He was able to educate me on the car and its features, he told me that I will be happy that I chose this car. I can honestly say that Im more than happy with my car!! I do plan to make a second purchase and I will definitely ask for Kerry!! Thanks Kerry for such a wonderful experience.

Great service! Eddie worked with me to try and get me a great deal! Highly recommend!

Great salesman, selection and overall experience. I would buy and recommend them.-1 Star because the car wash / detail shop needs some serious attention.They cleaned the car twice including adding a fabric and paint protector and the vehicle was still dirty including dog treats under the seat from the previous owner.

Fabulous customer service and a great product! We shopped many other luxury automotive dealers including our local Infiniti dealer and Infiniti of Baton Rouge was the most attentive to our needs. David was great and made sure that we had the best buying experience possible from order to delivery to service. Great job! We wouldnt go anywhere else.

Bernie was a great salesman! He was helpful, knowledgeable, and most importantly, not pushy! He let me take my time to make a decision. He made my first car buying experience very quick and easy! Have already recommended him to a friend!

I purchased my first car at Infiniti of Baton Rouge and the process was seamless. Eddie was very helpful and without him I don’t think it would have gone so smoothly. Thank you Eddie!!

I would 100% recommend these guys for your next car purchase! Eddie was a pleasure to buy from, he made it easy. I will be back for all my future car purchases for sure.

Highly impressed!! I had a premium experience the second I walked through the doors. I was there to purchase a used vehicle but was treated as if I was buying the top car on the lot. Tim Ward nocked it out of the park. I have not bought a car in 10 years but he made me feel comfortable about pricing, numbers, condition of the vehicle and so much more. I recommend this dealership and trust Tim Ward... he will guide you to a great deal and a great experience!

AWESOME experience. Quentin and Chris are the BEST! This is my 4th vehicle from Infiniti. We recently loss a 2 mo old Q60 convertible in the flood. But these guys made the pain so much less by helping us get an affordable replacement in the most helpful, understanding, and compassionate way. We will be singing your praises everywhere we can. And Infiniti will be our go-to place always. THANK YOU for making this awesome time bearable. Appreciate you both very much.

Dealing with David Spikes and Infiniti of BR was probably the single most pleasant car buying experience my wife and I have ever had. David was very professional and attentive. Sold us just the car we were looking for NO MORE..NO LESS. What a breath of fresh air!

The entire staff at Baton Rouge Infiniti including our salesman Tim Ward made my family welcome from our initial phone call to the test drive and final purchase. I would highly recommend anyone looking for a new car to at least stop by for a visit and give them an opportunity. Great Experience! Looking forward to buying my next car from Tim.

Jeremy, Vic and Kim were fantastic! We had a wonderful experience! Highly recommend! Thank you for a great experience.

I saw a used 2019 Mazda CX-3 online that I was really hoping to get. The staff members were incredible in making sure I got to know each feature of the vehicle before purchase. Specifically, my car salesman was Bernie Hahn. Bernie cut through no corners and was very straightforward as it came to pricing and perks I would receive with the vehicle. Not only that, but he was very easy to talk to and he even stayed an hour after closing to make sure we had everything we needed before taking my new car home! Everyone had a great sense of humor and showed great personality throughout my time at Infiniti of Baton Rouge. I highly recommend it even if youre just looking around.

If you are looking for a preowned vehicle and want to experience that search with an experienced, knowledgeable and courteous salesman look no further than Jerry Amoroso. Jerry helped my wife and I trade in our vehicles and purchase two beautiful certified Infiniti vehicles. Throughout the process Jerry was always looking out for what would make us happy. He was never pushy . He had a vehicle we were considering brought in from Lafayette. In the end he got us exactly the vehicles we wanted at the price we wanted.As an added bonus Jerry is a wonderful conversationalist and an accomplished musician. If you work with him please inquire as to his past musical history . You will be glad you did.

My experience at Infiniti of Baton Rouge was great! Salesman Eddie Egnew made the process real smooth.

I love the Baton Rouge location. So clean, everyone is so welcoming. They are attentive. Snacks on deck for those rushing no time to eat days. I wish I could give them 10 stars.

I just bought a 2015 Kia optima from Infiniti BR. i was treated like a queen & Mr. Cecil Smith was the best salesman ever!! He was patient, informative, and made sure i was pleased with my purchase! I am so happy i went there. Thanks so much!

Vance was wonderful to work with, he was more than accommodating to our needs and what we were looking for in a vehicle. We came in from out of town for our purchase because of the price and their inventory selection. In the end we felt we had received a great deal, excellent service and a vehicle that was priced right. This dealership was extremely helpful and we will buy from them again. Thanks Vance!

I had an incredible experience at Infinit Of baton Rouge. All the staff worked quickly and efficiently. Process took only 9 days from start to finish and the car traveled by suggested transport over 1100 miles. Truly satisfied.

We had a wonderful experience with our purchase of our Q70L! Tim Ward found the exact car that we wanted and gave us a wonderful deal. We live about two hours away from the dealership, and our experience was well worth the trip. We highly recommend Tim and Infiniti of Baton Rouge!

Love my Infiniti car, just got my 3rd one! Bernie is great to work with, as well as everyone else at the dealership. Honest, great quality and service you will find with these folks!

Jerry Amoroso is an AWESOME salesman. He went the extra mile to make us happy and we were able to purchase the car that we love. Jerry was truly a blessing for us. Thanks Jerry! We will never forget you. :-)

First time at an Infiniti dealership and we were very pleased. Shopping for cars can be stressful, but my salesman Kendall Theunissen made the process super easy and so comfortable! The entire staff was really friendly. Highly recommend!

Our salesman Vance was wonderful. He was very helpful, not pushy, and made our car buying experience fun. I would highly recommend him!

I purchased a beautiful Q50 from Tim Ward a few days ago. He was so helpful to me when deciding which vehicle would be best based on what was important to me. Tim was so patient and answered my many questions when I was learning about all the technology available. I would definitely recommend Tim if you are looking for a new Infinity.

Had a great buying experience with David Spikes at Infinity of Baton Rouge. He and Jonathan Hutchens were both great to work with and we are very pleased with the vehicle and the entire process. Highly recommend.

We recently purchased the Infiniti QX60 and I Love It! Mr. Bernie made this experience one that we will never forget! He was friendly and made everything easy to understand. This being our first Brand new car purchase, I was a bit green but he was patient and made sure I understood everything. The process was easier than Id expected and I couldnt be more pleased with the outcome. I will definitely consider Infiniti and Mr. Bernie for future car decisions and I will definitely recommend friends and family from this experience alone.

Service needs lots of help. I purchased 2 a QX 80 and QX60 around 150,000 in autos and drive all the way from Mandeville. I have had more than one bad service experience they left off a locking lug nut once and last service didnt even fill washer fluid not sure what else they may have missed. Now my 1 year old QX80 battery went out so I call and they want me to drive it to BR Im like no just send someone with a battery and they say well we will tow it, dont even call me back so I call at end of day. Same story this service sucks will be going back to Cadillac. They also sell you a car and dont even call to follow up or say thank you!!!!!!

By far the best car buying experience we have had. David was very knowledgeable and answered all of our questions. There was no pressure for the sale and he went out of his way to make our decision and the vehicle purchase smooth! Will definitely purchase our next vehicle from David & Infiniti of Baton Rouge!

I have an Infiniti QX60 my car stop on me while driving to Baton Rouge from New Orleans. Nothing about this dealership has been nice my car only towed to Baton Rouge because I was close to there if I had a choice I would’ve had it towed to infinity of Metairie because the service there is a 100 time better when I arrive to the dealership it was after 3pm this pass Saturday 11/23/19 I was stranded i ask the service supervisor for a loaner car and I was told “ it’s too late in the day we don’t have anymore.” She never once explained or made a jester and maybe if someone doesn’t come in or we get a return I can provide you with a loaner car but I was told you can go to enterprise I then inform them that enterprise was closed and I had no way home I was told go to the air port. Not until I told them my that I was receiving very poor customer service and that I was going to call cooperate I was told “I’m going to leave a note by your name so that someone can call you when and if a loaner car becomes available.” And that I should receive a call after lunch Monday with some answer on your car well it’s now 2:11pm I’m still without a car and answer my service consultant is Tina Lanoux all I’m getting is that we are short staff we had 6 cars left over from Saturday and your car was one of them and I know the answer will still be no on loaner car because we had so many reserve only if someone canceled we can get you in one but I highly doubt that the answer will still be no the worker here they are not compassionate at all I feel like my car is still setting where the tow truck drop it at and no one ever touch I don’t feel confident In they’re service some one please help

Went to see our friend Ross Baon today and he helped me and my wife find the right vehicle for us at the right price. was honest and friendly, not pushy or overzealous to make a sale. just wanted to make sure we were satisfied and like he said happy wife happy life. thanks again for the great service and god bless.Brian and Kristie

We had great experience. David Spikes was an awesome salesperson. He was very prompt in giving me information that I requested and he made sure that I got the car that I wanted at a great price. Really loving my new QX60 and will definitely recommend you guys!!!!

Very Highly impressed!! I had a premium experience the second I walked through the doors to purchase our brand new QX60. My Wife and had spoke to David on the phone and through emails and were treated with the best service that you could ask for. David Spikes hit a home run. I have not bought a car in 10 years but he made me feel comfortable about pricing, numbers, condition of the vehicle and so much more. I recommend this dealership and trust David Spikes... he will guide you to a great deal and a great experience!

Excellent service my sales person was great Eddie Egnew.very nice

We stopped by Infinity of Baton Rouge today to look at a Buick Enclave and we were greeted by the friendliest most professional salesperson that I have ever had the pleasure of doing business with Kerry Lockett. Kerry was professional, respectful, and made the experience comfortable and stress free.The rest of the staff was friendly and professional as well. The whole experience was stellar! Highly recommended!

I work in the Marketing department for Infiniti and was talking with a cute little old man waiting in Service with his little lady, I talked with Mr. Paul and his little lady for a while and they told me that he has had his Infiniti G35 since 2004 and that our service department takes such great care of him and his car that he would never have to buy another vehicle! He mentioned that Tim Landry and Gary Fields were two of the kindest men he has ever has the pleasure of dealing with. He also said, If this dealership only sold bikes: I would only have a bike. That is how wonderful you people are!Those were probably the most amazing words any customer has ever personally said to me.

Jeremy Williams was an excellent salesman he was very knowledgeable of the used vehicle I was purchasing. I would 100% recommend him to anyone looking for a vehicle.

Just bought my Q60S. Great buying experience. David Spikes was the best. All my questions were answered promptly. The car was delivered as promised at the appointed time. I highly recommend Infinity of Baton Rouge.

Most friendly, down to earth honest people that made my buying experience great! Best customer service. I cant say enough about Sales manager Bo Stevens and salesman Rusty Allement. True professionals. I highly recommend the two of them and the company they work for if youre planning on buying a car.

Until now Ive dreaded the whole car buying experience. Tim Ward at Infiniti of Baton Rouge is not your typical salesman. If you are looking for an honest, up front, and hassle free car buying experience give Tim a call. I promise you wont regret it. He even called to make sure my family and I made it home safe because the weather got bad after we left. I love my QX56. I love driving off the lot not feeling buyers remorse even more.

Bought an Infiniti QX56 yesterday. Absolutely loved our sales person, Quentin Chapman. He was very helpful with everything that we needed, and new all of the answers to our questions. Also, a special thank you to Bo Stevens. It was the best car buying experience we have ever had!

My husband and I had the best experience here. Brandon Varnado was incredibly helpful in helping us find the perfect SUV for our growing family. He was friendly, laid back, easy to work, and never left us feeling pressured! We got an amazing deal on the perfect Infiniti for us. Very happy!!

If you are looking for the easiest car buying/leasing experience, I highly recommend Matt Hornsby at Infiniti of Baton Rouge. We have purchased/leased 3 vehicles from Matt and have had the best customer service experiences at this Infiniti store. Additionally, the service department is top notch and delivers white glove service each and every visit.

BUYING A NEW CAR HAS NEVER BEEN THIS EASY!! EVER!! THIS DEALERSHIP KNOWS HOW TO TREAT THEIR CUSTOMERS- AND KNOWS HOW TO KEEP THEM COMING BACK AND REFERRING PONTENTIAL BUYERS! THEY GO OUT OF THEIR WAY TO HELP YOU GET EXACTLY THE CAR/SUV YOU WANT. PLUS- A LOANER IS AVAILABLE IF SERVICE IS NEEDED...NOW THATS HOW YOU GET & KEEP CUSTOMERS!! TO OUR WONDERFUL SALESMAN- DAVID SPIKES-- YOU KNOW HOW TO KEEP CUSTOMERS HAPPY! THANK YOU, THANK YOU, THANK YOU!!

I bought my baby from Kerry over a year ago and I still LOVE my car. Dealing with Kerry Lockett was SUPER easy and awesome. He was honest with us 100% of the time and we appreciated that. The service has been spectacular so far. I will never buy from another Infiniti Dealership but Baton Rouge Infiniti!

I recently purchased a QX60 from Infiniti of Baton Rouge. I had a very positive experience, staff was extremely helpful, especially Bernie Heine who was my salesperson. Bernie made the process very easy and trade in values were higher than other dealers. All in all, I recommend Infiniti of Baton Rouge and especially Bernie as a very qualified salesperson who is anxious to provide excellent customer service.

Wonderful! It was the first time I went through the whole car buying experience by myself and Brandon Varnado made the whole process so easy and enjoyable! He was honest and patient, answered all my questions, and did not pressure me about anything. Everyone I encountered was welcoming and friendly. I love my 2018 QX60! Thank you Brandon for all your help!