Kevin was really helpful and patient when it came to us. He was very knowledgeable on the cbd herb and knew witch one were the freshest. I have a disabled girlfriend and he didnt make us feel rushed at all. Also the other Kevin was great as wel! He threw us a lighter and when we said we loved those lighters he gave us another one! Now thats customer service. Its crazy how far something simple goes. I didnt even think to tip them, do they have a tip jar? If so it needs to be bigger.

Nice little shop with a wide selection of items. The free lighter I got with my purchase was pretty awesome too!

Love this classic spot and the adjacent Texas and Austin music museum, murals, vibe et cetera!

This planet k has special kitties and plenty of your counter culture products.

Kind of a fun and interesting gift shop. If you dont smoke there is still a variety of wild gifts and toys.

Once again I love me all the planet ks the people are the best and all the environment kicks butt, be blessed.

Got a cool rollin tray there.

They have the best belly rubs here.

Great staff. Great products keeps me coming back

What a great store! More of an experience than shopping. Great staff. Great eclectic paraphernalia. Beware the free roaming kitties (theyre nice).

Best Planet K. On top of the great vibe, everyone there are genuine top grade people. I once left my wallet here, and after a couple weeks of looking around everywhere I considered it gone.Long story short, Hugo ran all around Austin tracking me down. He finally got my number and contacted me, and I was so relieved. This was in the middle of the pandemic and I was broke and about to have to replace all my cards at that. The wallet was stuffed full of untouched cash and just how I left it. They even refused to let me tip them, just humans being bros.Again, best Planet K.

Best PK. It is the original after all. But the selection is freaking stellar!

Friendly staff. And the variety of merchandise is awesome. Love this place!!

Everyone was super helpful and welcoming! A great selection too!

The staff was rude at this location, I would avoid this location. If you want the best customer service experience with this company I would recommend the guadalupe location

Always a fun place to stop

They need to work on their customer service. There’s about one guy who works there who’s not rude. The first time I went was not a great experience so I went elsewhere. Tried again the other day, definitely a waste of time. I definitely don’t feel comfortable asking questions. Checking out is just stressful and overall uncomfortable. The one in East Austin is much better super cool employees.

By far my favorite Planet K. Cool scenery and the lovely ladies behind the counter were helpful plus knowledgeable. Would highly recommend.

Employees were extremely rude. Dont even carry newports.

The girls working were so friendly and knowledgeable. They were very patient while I was asking about a detox and used common sense and respect when answering my questions. They also gave me a flyer with a direct number (no waiting or automated message) that allowed me to talk to a representative from the company about my purchase. This is a great location with a good selection. Highly recommend.

Austins staple for smoking needs and novelty gifts. Everything is pretty overpriced but the staff is cool and I continue to shop here so I gave it 3 stars but I really think Austin could do better.

Staff is friendly but they don’t wear masks/don’t enforce mask wearing of their customers.

Cool Austin Favorite! Good variety of smoking accessories and off the wall gifts!

Very helpful and knowledgeable staff 😀

Cool place with everything you could want or need plus some stuff dont. 5 stars for ther extra happy staff

Its a cool place with Tex-pop museum on one side. We played the stage out back. A good venue from a musicians view.

Nice selection of goods. Very nice, helpful staff

If you like novelties and eclectic Deco. This Planet K is one of a kind.

As always a pleasure doing business with these guys. I hadnt been in this one in years but nothing had changed its just as and warm as ever when you walk in.Their selection of wares is unparalleled.i mean that as a statement about the company itself. Every store is always well stocked and displays are always full. Cant say enough good about planet k. Its obviously owned by the ADHD pot smoking conglomerate... Which is just crazy to me

I love planet k :) every time I leave this store I feel like my day is brightened. The gentleman who helped me tonight was awesome. I found exactly what I wanted. I wish I had caught his name! Much love to them!

Found the best priced CBD oil for my kitties. Flavored with fish oil!

Great local outdoor venue for music and entertainment. Seating is limited, bring your own chair.

Very friendly people and knowledgable staff. Great place to find a unique gift!

Ive never hated a head shop before planet k. These people piss me off everytime i have any contact with them. Been avoiding this place like its a plague for years now and just got reminded why i do.

The Planet K shop personal treat us rudely and told us to leave the store cause my son was carrying a small plastic toy on his pocket that he previously asked me to get for him and I told him yes, it was $2.95 so why not.. we were shopping still, not ready to pay yet, and all of a sudden a tall blonde lady told me: “your son had this in his pocket, you all gotta leave” I told her that I was going to pay for it and she kept saying “you all gotta leave” We left and didn’t purchased anything of course. We are from Mexico, I felt that she just assumed we were dishonest persons? Idk I just felt so humiliated. I’d understand her attitude if we try to leave the store without paying but we were still there. So disappointed.

Interesting place. Lots of cool noveltys. Would have gave 5 stars but staff was unfriendly and not knowledgeable.

Wide range of choices with products beyond the typical scope including disc golf products. Staff is typically pretty helpful, but sometimes hard to find. Next door is the South Austin Popular Culture Museum.

Whatever motivated these people to choose a job in customer service is anyones guess. Rude. Have a question about a product they sell? Youre better off guessing because they dont know either. The guy who helped me identified himself as Ice. Grow up and have a little professionalism about you.

Great customer service they will explain everything very clearly and help you make the right decision.

This one is a hit and miss for me; last few times I was here- it was only bumbling arrogant tweens who treat you like trash because you have no side chosen between team Edward or Jacob (I think those were their names in the Twilight saga. But the mature register crew such as Kate, and Gabe (who switched to another location) were awesome, helpful, friendly, and if they jugged you;one would never know - lol, there are like 3 whose names I cannot remember ATM; #soundsaboutrightforthisplace who I dearly love- your best bet is with those over 30 and no time for the vampire/werewolves *only reason I didnt give yall a 5-star rating*

One of my favorite shops here on The ATX!!

..Awesomeness .love this place.goingto have to go back. Amazing wind chimes

Such nice people..loved this place😊

This place has always been my one stop shop considering i used to live in Barton Hills. Whenever i come into town and i need something Id go here. Last two times people have been rude. One time okay maybe youre having a bad day. Second time yall are just rude. Ill start going to oat Willies or the gas pipe. At least they know what the words customer service mean. Even if their stuff is over priced.

It really depends who helps you in the store. I bought a vape pen 3 weeks ago, and was helped by an extremely knowledgeable, friendly, young blonde girl (I wish I could remember her name). She told me, Save your receipt, if you have any issues within 30 days bring it back in and Ill help troubleshoot it with you. (These must have a lot of problems because I did need help, as it would never charge after the first use.) I took my receipt and the pen in the store today looking for help. Talked to the guy at the front, he was nice and said Terry will help you, over there. So I went to Terry, who just could not be bothered to be nice, let alone help me with my pen. She basically just looked at me like Im dumb and told me theres nothing she could do. So, why, when I was sold the pen was I told I could be helped, but now all of the sudden theres nothing that can be done? Seems like Terry just couldnt be bothered. Unfortunate, because I always come to Planet K and pay their HIGH PRICES to support my local store, and awesome people who usually help. Terry however ruined it, and I will never be back. (Thank you to the nice blonde who initially helped me). Someone give Terry a hug.

Awesome staff and great selection!!

Local staple with info on musical legends, tons of art, cold drinks, so much fun!

I have came to this location at least once a week for a year and a half now. Needed a new grinder and some papers. Picked out my grinder and proceeded to go to the checkout counter. When I gave my card, I handed my ID with it as they usually ask so they can make sure the name matches. Never have a ever once been ID’d there. My girlfriend was with me (she is 25 and I am 26). The guy at the counter asked her for her ID. Well, seeing as we literally never get ID’d she didn’t have hers on her. Long story short, they refused to sell to me EVEN when I had my ID on me. We had to drive all the way home to get my gf’s ID and then come back. When I came back I questioned them about why they don’t ID at the door, seeing as it IS a headshop/adult store. Their response was that they don’t have to ID at doors. I find this very hard to believe seeing as it is an adult store as well. Won’t be spending my money here any more and will no longer recommend to any one else.

Love this place ❤️ friendly staff

No wraps or filters not worth stopping at

As always, my favorite location!!

Welcoming location that will take the time to make sure you find what you are looking for. I haven’t been in this store for two years and it’s still the same.

Whenever i pass by i stop in to look around always makes me smile. 420 News World Headquarters Approved 💚

Nice guys but cheaper whips kratom n pretty much everything down the street at the smoking depot.

Friendly folks who are also knowledgeable, easy going and helpful. I ALWAYS HAVE A GOOD EXPERIENCE WHEN I come into Planet K.

Love this place

Great staff very nice and even more helpful! Thank you for your help today

There were adorable cats hanging out in the shop. one of them booped our puppo on the snoot and it was adorable. also got a neat lil bubbler, great for the price.

Dont waste your money on the kratom. Its absurdly overpriced and low quality. Otherwise its a cool shop

Staff is always helpful

I cant believe people pay this for kratom. Austin Organic Kratom has much, much lower prices.

A very interesting place to visit

Smokers only thank God I’m from Missouri where cultivation is legal praying for Texas

Sometimes I go in there for calendars. *Wink, when I get the other things I sit thereq and hang out with the shop cats. Ones named Bernie! Guess why

Awesome staff. Friendly and knowledgeable.

Very bad customer service. They do not allow change of stems and the girl that works there is very mean and not welcoming. No customer service at all!!!! Again DO NOT CHOOSE THIS PLACE! go somewhere else! Planet K lost a customer!

I had to leave after hearing the price for kratom! I honestly thought they made a mistake when she told me the price ! Dont even waste your time it robbery, poor quality = ripoff on my opinion..you have been warned

Cool place for smokables

Also the location of South Pop. Austin culture music museum. Gotta check that out!

Foe over 15 yrs Ive been shopping at this location. Same spot same vibes amidst all the changes to South Lamar. Keepin Austin Weird

Staff is always helpful and attentive.

Great place, staff very knowledgeable and friendly

Yooooo

Great items you wont find anywhere else. The staff is always hiding out and you have to find them, but what else do you expect from a place like this.

Gotta love the local head shop

Oh baby you got what I need, but you say hes just a friend.

Big store, good selection and WEEDIES CEREALS!

They charge me too much for

People dislike didnt give a f***

Best smoke shop chain in Austin!

Great selection, prices and folks!

Last of real old Austin

Very rude people working behind the desk. I asked for an item and received blank stares. GO SOMEWHERE ELSE.

The absolute rudest employees Ive ever met. Especially with the girl with the green hair. Used to take everyone here when they were new to Austin and now Im done. Ill stick to the Wizard Hat.

I called for something and when I went there I asked about it, the man there was rude and disrespectful didnt show good customer service but was ready to take the money ... bad place dont recommend going there

Nice local Austin business

A Shrine to Old Austin

The Staff Friendly,Cool,Funny, Very Helpful! !!!!!!

Heeeeellz yea

Always interesting

Got senior discount

Mean people