This was my first luxury purchase ever and I’ve never been more satisfied with a car dealership. James was a pleasure to work with. I run a company with a sales department and I would hire James in a heartbeat. Finance was as easy as its ever been. If all goes well I’ll be back again and again! Thank you Maserati

Roy Tauriello Was fantastic to work with. He very quickly figured out the exact look I was going for and found an opportunity (involving a trade with another dealership) for a car for to purchase. It was impressive and I would recommend him to anyone looking for a Maserati.

James was fantastic in sales, very responsive to my needs and got with me as soon as what I was looking for came up .Natalie in finance got all my finance needs in order .The experience overall was terrific !

Barry was fantastic. My Levante is BADASS.Totally IN LOVE with my Maserati and this dealership! 😍 Well done! 👏 Thank you! 😊

Certainly a great dealership to buy a Maserati or Audi. Dealing with sales consultant James Laidler at Maserati was a breeze. The guy helped me configure the car the way i wanted and got me the deal I was hoping to get. No hassle, just great logistics. Didn’t have to spend time at the dealer trying to purchase a car. Follow up and post sale support from James was fantastic. Great professional to work with. Integrity!

My experience with Maserati of Austin was amazing. This was the easiest and most hassel free time I have ever had purchasing a vehicle. Everyone was so nice and acknowledged you as soon as you walked through the door. James was my sales person, and hands down he was great. He made my car buying decision a very enjoyable one. Yes I recommend Maserati of Austin as the place for your car buying needs.

The staff with Ryan was extremely helpful, prompt with their responses and talked me through my service request. The text feature of sending me updates was exceptional and highly appreciated. I have dealt with many other dealers and Maserati is definitely a long way ahead of most. Good work and great bunch of people to work with.

I guess if youre Caucasian you get treated properly. Went here for a oil change and they clean the car inside and out. But somehow NOW the floor mats, back pocket behind the seat and the 1 of the back seats needs to be replaced. I believe all of this was done on purpose for a car that only needed a oil change. If you are not white I suggest you stay there and watch them fix the car, because if you leave and come back you will have more issues than what you started out with. I only put 1 star to post my review.

Maserati has a great sales team. Barry Davis went the extra mile to make sure our experience and car was top of the line. Thank you for a great experience!

Great experience! Very professional and polite. Dealership takes care of customer needs.

Great experience. Roy took good care of us and made sure our every need was taken care of. Seamless process from start to finish. Would highly recommend that anyone with even some questions or interest go talk to them.

Exceptional Customer Service!! Lou and Roy went out of their way to accommodate my wants and needs in purchasing a new Maserati. I love my new Levante!! I would recommend this dealership to anyone, as I will never purchase a car from anywhere else in the future.

Love my new car! I had a great experience- Barry was wonderful.

Barry Davis was a huge help in the buying process. He helped me every step of the way is very knowledgeable. Would definitely buy from again!!! 100% would recommend anyone to Barry Davis at Maserati of Austin!!

Fair, friendly, no gimmicks. Barry was a sheer joy to work with.

Roy was very professional and extremely knowledgeable about the Maserati lineup of vehicles. We had a very pleasant, pressure-free experience while shopping and going over options. I would definitely recommend Roy Tauriello for anyone in the market for a Maserati in the Austin area. Top notch service!

James and Roy were both amazing! The whole staff was very attentive and had fast and helpful responses. I LOVE my new Maserati and walked away with a great experience as well.

Roy & Lou were awesome, start to finish! Cant recommend these folks enough!

The sales staff and the managers provided exceptional care during my recent purchase of my Lavante. Staff went above and beyond their duty to deliver my car on time, with little face to face requirements. My sales person Roy made it a seamless process. The manager extended the use of a loaner car while my new car purchase was being processed. I was able to attend a family member’s funeral without having to find a commercial rental. It is this level of Excellent Customer Service that has brought us back to this dealership for the purchase of our 4th Maserati.

For my 50th birthday I wanted to treat myself to a luxurious car. One of my friends recommended Roy Tauriello at Maserati of Austin. I was a little nervous spending so much money on a car. Roy made the process very easy he answered all my questions and he made me feel at ease. Not only would I recommend him to all my friends but Im actually taking the time to write a review that I would not normally do.

This is my third year of driving to Austin from Ft Worth to get my Evora 400 serviced. First year, service was adequate at best. Second year, some difficulty getting an appointment, this year, new personnel and what a difference. They only had one day to service my car as I had other commitments. The MAF sensor had failed and they didn’t have one instock, but they understood my circumstances and bent over backward to get me back on the road by allowing me to find a sensor on the open market and get it installed. Although this is against policy, service writer Sam and manager David did what it takes to get a repeat customer. They’re open to working with you if you let them. That’s customer service that’s hard to find.

I had a fantastic experience at Maserati!!! Thank you Roy and Lou for your professionalism! I love my new car!

Ryan was an absolute wonder worker. Very courteous and prompt, even returned my voicemails which is rare nowadays.

Worthless service department for Pre Purchase Inspection. Go elsewhere. Was charged for 3 hours of work to do a PPI which took under 2. Whoever did the work missed so many obvious things. I do not believe they ever drove the car or they would have noticed many things. Then I got an estimate of about $26,000 for repairs for a 17 yr old car that is not worth that much. And to boot, they gave no explanation why these things needs to be addressed. Just an estimate to replace them. I honestly think that they had no interest in the car as it was not a $100,000+ new one. Only good thing was that it gave me quite a bargaining tool with the seller. But still. I would not return to these guys for anything.

Excellent service! Outstanding and pristine cars as well. And I cant believe my picture is on the front!

Ryan provided white glove service on my GranTurismo. He stayed in contact with me and resolved all of my issues.

Their service department is entirely unresponsive. They never answer the phone and I was lucky if the returned my phone call / message half the time (thats being generous.) Now that my car is past its warranty period, I will go elsewhere. There are a lot of good mechanics in Austin that offer better service for a lower price.

Don’t take your Maserati here. The new guy Ryan who does their Maserati services is lazy, and to compliment that he has no idea what he’s doing. Oh and those are his words, not mine.

James went above and beyond to ensure my satisfaction and make things happen— from answering my numerous questions to getting the car delivered to me in Corpus Christi. Thank you, James!

Sam and Ryan are amazing.

Corey of Maserati Austin is my hero!!!! Stuck in San Antonio where the dealership closed and alone and far away gave me his personal cell and spoke FaceTime so I would be safe. We figured out the problem so I can safely get to Austin and get help. I was stuck in a major bind and this good old fashioned white glove service that I thought no longer exists did today!!!! Thank you Corey from the bottom of my heart. You are my hero!!!!!

Maserati of Austin has been incredibly dismissive of my service requests over the last three weeks. I have attempted to contact Corey every few days for weeks regarding getting my Ghibli serviced to no avail. Left messages as well as filled out a service request and.....nothing.I would not recommend coming here if you have urgent matters.......Its not like Corey answers the phone anyway.

Had a great experience purchasing a Maserati from this dealership! A low pressure experience. I felt like I test drove almost every car in their showroom, but David went out of his way to solve the jigsaw puzzle of showroom vehicles without hesitation. Natalie helped with the financing and made that part of the deal a breeze. Thanks David and Natalie!

Great crew. Always help me and will do what they have to, to make me happy.

Fabulous experience with Elias. He took us through the experience, discussed the various options available to us and was transparent and accommodating throughout the experience. Eli knows his products and inventory and was able to give us fast answers. Roy was also very accommodating!

I am so over this car I got. I purchased a new Ghibli. Just received my 7th recall notice on this vehicle. 7 recalls, and I am not even kidding. Everything from floor mats to door locks to suspension system. We have spent a total of 6 weeks without the car over these recalls.I brought it to their attention and the response was Oh, in the first new year of a totally new car type, you can expect a ton of recalls, and that was from the sales manager. Why didnt they bring that up when I brought the car?!? I bought a Toyota Land Cruiser the first year of the new body style and didnt have a single recall on that.When I said that I was interested in just getting out of the car, I was offered $10,000 less then the same cars (year and model) are selling for on the lot currently. So they discount it heavily when your tired of the issues and want them to do SOMETHING for all the hassle AND they are willing to pass on a car with so many issues to a new client. And I doubt they would mention the ton of recalls to that client (not a fact, just a guess).I run a local business too. I built my business over the last 30 years on customer service. I would never put one of my customers through this ordeal... I couldnt sleep at night. Very Disappointed.

To Whom it May Concern,I would hope this statement is every bit as true as you claim it to be on your customer care home page but it is clearly not with this location, “Just as Maserati are dedicated to building outstanding premium automobiles, we are equally committed to providing best in class customer service to our loyal customers.” My purchasing experience with Maserati of Austin has been the exact opposite, less than satisfactory and the furthest from delivering on this promise from your organization. I am surprised I did not receive a survey either to date? Wonder why?I strongly encourage anyone looking to purchase a vehicle from this dealership to reconsider their purchase. For the record, the GM Apollo Chang to this day, has made zero effort to reach out to me personally or directly to address the remaining work that should be completed on my vehicle. Maserati of Austins leader’s do not respond with exception to Alex Adams, my service attendant, he has been exemplary throughout the process. Apollo had his Branch Manager, Elias Nawas call me who proceeded to tell me the vehicle did not go through a full inspection and that it was the services department’s responsibility to cover the work on their cost center and not sales. Elias has been less than helpful as clearly outlined below. Frankly, I do not care whose responsibility it is, I am the customer and just want it fixed. Surely, a “luxury” car dealer of Maseratis status can address what is a very minor issue or maybe not? I can tell you, in my industry, when you treat customers this fashion, we lose them, that simple. Not to mention, the transaction happened so quickly because my sales agent had to go on vacation the next morning, they did not inspect the vehicle themselves and I had to bring it back to complete inspection.

Fantastic experience. I purchased my Maserati in record time...excellent customer service and follow through in all areas of the sale. The staff at the dealership made the process easy, straightforward, everybody was extremely helpful and friendly and the service I received was more than excellent.I would highly recommend this dealer, and particularly, Tanya Bilisoly, in a heartbeat, she is highly knowledgeably of all of the features and functionality of the cars, offered to have a one on one session with my wife to go over the cars technology. Ive been buying cars for close to 30 years. Courteous, professional and attentive is the way I would describe them. Im very happy that they will be taking care of me and my wife’s new ride for the next several years and I highly recommend them to anyone!Tanya offered me the best deal, I was looking at a dealer demo with 2500 miles on it, and she was able to give me almost the same deal on a new 2017 with no miles. She was totally hassle free, and they were able to give me the same trade in on my CLS that Mercedes offered me, so it was no brainer.

Found my Aston Martin! Angelina in sales was terrific

Another great experience at Maserati of Austin! Elias is always so professional, helpful, friendly and fair! That is why we keep coming back. Thanks again for the 5 star treatment!

They got us in right away and serviced the car. They are so nice and accommodating at the dealership. They answer all my questions when I call. I get the service I expect for this caliber car. You would be very surprised at how other luxury car brands treat customers. Maserati is awesome!Tammie Williamson

Angelina Ridge ( Maserati Specialist) is the most professional and helpful sales people I have ever met. She goes above and beyond to make each customer experience exceptional. She has been at this location since they opened in 2009 and is extremely knowledgeable about the products. I would definitely recommend asking for her when you come in to see these beautiful cars. Maserati of Austin is a cutting edge luxury dealership. Service and Reception also go the extra mile in making your experience at the dealership enjoyable!

Purchased a vehicle June 8, 2018. Super easy to work with... actually enjoyed the process. Angelina Ridge worked with me. Shes very professional. No pressure or gamesmanship.

Don’t buy a used car here. You have no idea how problems were fixed before you bought the car. And when you find the problem and go to the dealership, they won’t fix by implying it’s my problem. I am not buying a Maserati to fix any problem myself. This place is a fraud.

This is specifically for Aston Martin of Austin, part of Maserati/High Tech Motors: Great service and staff. Always helpful, very efficient and knowledgeable. Ive had nothing but excellent experiences with them in the three years that Ive owned my Aston Martin.

Worst car dealer. Got a Maserati back in Boston and had to move to Austin after couple of years. I tried reaching these guys for a scheduled service and they took an appointment for the next day but when I reach there for appointment, they said they have 6 cars to look at before me and it would take 5 days to look my car! I was shocked - why take an appointment when they know theyre booked? Ive also been trying to get a loaner from these guys whenever I have any scheduled service - these guys bluntly say that they do not have any loaner vehicle for the next 2 weeks. This has been happening since past 2 years now, worst service management.I have hardware warranty on my car and it needs to be looked at, am trying for an appointment but not sure if I will get an appointment before my warranty expires. WORST experience coming from a Maserati dealership. Spend on such expensive cars and get the worst service. WOULDNT RECOMMEND.

I dont normally do reviews, but Angelina Ridge is someone that it is worth telling everyone about, professional, knowledgeable, understanding, attentive, are just a few of the word that come to mind when I think of her. She is an outstanding sales person that is friendly and doesnt pressure you. You feel comfortable during the entire buying process, like your working with a friend. She helps guide you through the whole buying experience. Maserati of Austin is a high-end dealership that makes you feel at home whether you are buying new or used.

Angelina helped me find the perfect car at the perfect price. The dealership is what you would expect of high end auto sales. Maserati of Austin has a great selection and I highly recommend buying your next car from them. Make sure you ask for Angelina. She is awesome..

Angelina was spectacular to work with! Her responsiveness and follow-up were first class and the entire buying process was fast and straight forward. Our car even arrived earlier than expected and Angelina delivered it to our home so we didnt have to drive back to the dealership to pick it up. That is what I would call first-class service!Had a small service light come a few days later and Clint in the service department got me in the same day, fixed the issue in 15min, and washed the car for us.I do not hesitate to recommend this dealership, and specifically Angelina, if you are in the market for a Maserati.

While looking for a pre owned, I came across Mark Collins at Maserati Austin and just provided the best car buying experience for my family and I. He was there to make sure we got the best deal for the car that we wanted and he was very time efficient as well. As a sales person I didnt expect someone to be so caring for our needs but he definitely exceeded our expectations.

Thank you to Angelina at Maserati of Austin for all of your help in finding the unicorn car. I had given up, but you found it, and the subsequent buying experience was professional and effortless. We are so pleased with our purchase!!!

Not sure if I am ready to give them a full rating yet, but I called early in the week and asked when would be good day to look at my car. They said Friday. I dropped it off at 8:45 Friday morning. Here we are at 5pm, they havent looked at it yet. Said it will be Monday. Well thats fine, but I let them choose the date and time.

Cory is a bad -sales service, I will not go back

I am an Ex Pat living and working in Houston. Maserati Austin was the only dealership country wide that got me the exact car and package I was looking for and with an exceptionally fast turnaround time. I had very specific wants that are not easy to get when new to the US and was told were not possible by pretty much every other dealership. Elias Nawas, Natalie Watson and Luis really put an incredible amount of hard work and effort into getting this deal done and I was cared for expertly and professionally throughout with excellent communication. They even had the car, which is pristine, beautiful and showstopping delivered to my door. 5* plus service like I have never encountered before. Really impressive.

Excellent service and experience. Roy Torello went out of his way to find the Levante with the specific color and options that I required. After being very frustrated with other Maserati dealers across the nation, it was a relieve to find someone like Roy who took an interest and was willing to do the work. I would highly recommend him.

Every negative stereotype of a car dealer is true here. Maserati of Austin and Audi NORTH Austin delivered an awful experience in every way. We own two Audi’s already and found a third, a used Audi at Maserati of Austin (which appears to be very closely connected to Audi NORTH Austin), that we purchased this week. Won’t go through all the sordid details but suffice to say we do NOT recommend either the Maserati or Audi NORTH Austin dealerships/service departments. On the other hand, Audi SOUTH Austin has been great to work with. Will only be working with and through them from now on.

I had the pleasure of working with Angelina Ridge for multiple purchases and she was excellent. Every time, she answered my questions thoroughly and knew all about each pre owned vehicle, what was best for me and made sure I got the best finance rate. The customer service overall was very friendly and the time Ive had to go back for service, they were able to provide a loaner car.

Tanya Bilisolys knowledge about cars is exceptional! Her sincere interest in finding the perfect car for me is unmatched by anyone else I have dealt with in the past! She has followed up immediately with specific information that I requested! Go see this girl ! 🌟🌟🌟🌟🌟

I bought a 2014 BMW X5 from Maserati of Austin 2 months ago. Angelina helped me pick the right used BMW from their lot. Used Car Ricky put the finishing touches on the deal by getting me 2 new tires to match the other 2 new tires already on the vehicle, and by obtaining a second key and getting it programed for me. After the sale he picked it up twice from my work site and returned it to me to complete the work. I am very pleased with the Beemer and the service I got from this dealer and I would buy another vehicle from them in the future.

I dropped my car off on June 6th 2018, I received an email yesterday from parts and service manager yesterday saying it was ready for pick up. But through out the almost two weeks they had my car I was never updated on my car. I was told by the service advisor he would call me and get back with me end of business day about my car twice. He did manage to call 1 time and never followed up the following Monday about the car. Then when I get the final bill it was twice as what I was quoted. Now trust me I understand it is a foreign car, but give the courtesy of updating the customer. I too have worked in a car dealership environment and I know that the customer greatly appreciates updates especially if it comes to vehicle taking longer and costs. When I called the 4th time the receptionist asked if I had a loaner car in the meantime I told her I wasnt even offered a loaner car, and that the service advisor had told me they would drive the car back to me at my house. But that wasnt the case at all. I never got my calls returned that I left messages for not even the ones the receptionist left either. I was supposed to purchase extended warranty from this dealership but that was never brought up again upon me picking up the car nor did anyone from the service dept come out and say at least sorry it took so long for the repairs. So I know I will be taking my car elsewhere in Dallas for further maintenance and care and for my extended warranty. This place has no class at all, especially for being a high end car dealership.

I just had a great experience buying a car from Tanya Bilisoly at Maserati Austin. She was very professional, helpful and made the process smooth and pressure free.I highly recommend communicating with Tanya about your next high end car purchase.

Absolutely love this dealership, especially working with Tanya. Shes extremely professional, fun and such a pleasure to work with. Excellent customer service which is key!

Outstanding customer service oriented mentality when it comes to vehicle maintenance. Consult with Graham Shipley for best support and guidance. Keep it up Team!

I have dealt with Tanya Bilisoli at Maserati of Austin and have been very pleased with her communication and service. She was very professional and knew how to provide me with excellent service and determine what best suite me for my needs. I would highly suggest her if you are in the market for a car.

This dealership managed to deliver the worst buying experience possible. We requested to drive an advertised car. When we arrived it was still on the showroom floor. We test drove another car that was supposed to be similar. My wife liked the car so then we were driven to an Audi dealership next door to sign papers. We go back show room car is dead. They cant deliver @ 5 pm on a Wednesday there are no mechanics that can fix it. We still have never had a proper delivery. My wife has no idea how to operate the car. We have been on the phone with Sirius XM twice with India and that still does not work. What you will also notice if you own any Dodge or Jeep product the electronics are the same BS. My advice is buy a BMW or Benz. We are locked in to 36 months of BS with this dealer who was very clear when we wanted to return the vehicle with 30 miles on it that the deal was final.

Incredible selection of new and used cars. Definitely the most Maseratis I have ever seen in one place. Drove from Houston to have my car serviced.

Horrible car buying experience, everything about this place was Slow. Missed the 15 day payoff on my trade in vehice. It took more than 2 months and a couple of phone calls to do a simple transfer of registration. Experience was far from pleasant cant see buying from again!!

Tanya Bilisoly is a precious salesperson who understands your needs and wants like no others. What a pleasure it was to work with her. I bought my 7 series there and I recommend Tanya to ALL my friends and co-workers. If your looking to trade in and get something new or used PLEASE ask for Tanya shes the one you want to work with.

Tanya was very professional, informative, and kind. I highly recommend her! Ill be sure to pass her information along to all of my family and friends.

BEAUTIFUL CAR. But paid for the Maserati name. Not worth the money. Customer service below par even though sales person reaches out to follow up. Not a solid car. Doors shut like a rubicon jeep...actually that is not fair to compare. Jeep rubicon is a rugged vehicle....Maserati is suppose to be a luxury car. Poorly put together/manufactured. Backup camera terrible. Back seats uncomfortable with very little leg room. Im stuck. 3 yr lease. Be smart. Could have bought any car I wanted but loved the look of the Maserati and I didnt see a lot of them. NOW I KNOW WHY😕

We recently purchased 2017 Ghibli and in we would like to inform that Elias Nawas and Angelina Ridge handled our requests very well. They discussed various options and within 2 hours we got the keys for our new car without any any difficulty. We highly recommend them for purchasing any new car and wish them good luck.

Bought a car, spent money, Angelina was a joy. I almost had a heart attack over the price of a light weight trailer hitch. But all in all good bye G Wagon

Service is terrible. Took a month to get an appointment for my Maserati, because I needed a loaner car, and then the day I took it in they said no loaner available (despite the fact that I had reserved the loaner)... so they booked me THREE WEEKS LATER... and then ANOTHER 3 weeks to put in a very minor part. All total, 2.5 MONTHS... Consistently bad experience since the day I bought my new Maserati from them.

Angelina Ridge was the best sales professional to buy a car from!

I had a very unusual but extremely positive experience during a recent visit to our local Maserati dealer here in Austin. I was not in the market for a new car at the time especially a beautiful exotic like a Maserati, however, after meeting one of their sales specialists, an attractive blond named Angelina, I came away with a totally new perspective. First, I didnt pretend that I was going to buy a car, but Angelina still made me feel comfortable while spent time showing and explaining to me the different models, options, horsepower and performance, (Im all about the speed and handling), and why people dont need to buy a Maserati...they want to buy a Maserati. The cars are like a piece of art, a fine sculpture...something you would be proud to own and drive. The sales person must have noticed my excitement for the cars, especially the Gran Turismo, and offered me a test drive. I jumped at the chance and had a total blast in the beautiful Gran Turismo. After about 30 minutes of playing Sterling Moss we returned to the dealership where I thanked and said goodbye to the very pleasant, extremely knowledgeable and non-pushy sales lady. I now know what that passion for driving a very cool and beautiful car feels like and can see myself in that car in the near future.

I used their service department for a recall. They were super friendly, clean and fast!

Maserati of Austin made my buying experience pleasurable. The price was right on my Quattroporte S and Angelina did whatever she could to accomodate any of my requests.They also addressed issues I had with the pre-owned vehicle, and worked with me to get a fair value for my trade-in.And for those who dream, they had several exotic cars to choose from, even a Lamborghini.

John at service is great. Very straightforward. Wish they gave better loaner cars for the Maserati owners.

Terrific car buying experience. Taylor was fantastic to deal with and helped the process run very smoothly.

WOW!! Had a wonderful experience at Maserati of Austin! Thanks Tanya Bilisoli!! She is very welcoming, professional, courteous and knows Maserati Automobiles!!!! I Highly Recommend this business if you are looking for super luxury performance automobiles with that splash of Italian style!! And Ask for Tanya Bilisoli!!

Beautiful cars..great service...nice people.

Tanya knows her stuff. This is the place to look for a new and used luxury auto. Ask for Tanya, she follows up and is terrific at service!

The Maserati service department doesnt call back and you have to leave them a voicemail, what kind of place is this? I own a Maserati and expected my interactions with the company to be more pleasant but up until now I have been disappointed.

Service dept will lie and take forever to get back to you. Had to go to corporate to have things handled. Once I did that it got even worse, they said I should have worked with them first.. I guess they got chewed out by corporate. Was glad to get out of the car, which I traded at a vw dealer. Had a horrible experience with the car and the dealer in the 1 1/2 I owned it. So many problems, that I would reproduce to the tech, but they would say they couldnt reproduce or nothings wrong.

I actually bought a used car here. It was very affordable and the process was the most relaxed I had ever experienced!

Great people to work with - Chuck, the service manager was espacially good to work with (I understand he has recently left)

Great customer service, Mark Collins provided the information I was looking for and was quite helpful.

Pathetic arrogance. Sent them an email and absolutely no reply. I expect service and warranty from a 150k car. They are only great and friendly when they want to make a sale but afterwards, they will want to rack up a large service bill or not reply. Worthless dealership. Im making a call to Ferrari NA and making it known. Ive given plenty of business to FerrariNA, this maserati dealership is ruining their reputation.

As President of MotorEnvy, a pre-owned luxury vehicle leasing company, I am responsible for buying numerous vehicles,...many of them are dream cars for my clients. I can confidently say that dealing with Taylor Amos and this dealership was truly a fantastic experience. They are upfront and actually do everything they say, and kept every promise. We purchased a pre-owned Porsche sight unseen and there were zero surprises. I will confidently buy another vehicle from them hopefully sooner rather than later.

So glad I read the reviews. I think Ill stay away from Masseratis in general

I bought my Maserati from this dealer. Their responsiveness and service was less than average for any car and I will attempt to avoid using them in the future.Their website was inoperative for making a service appointment. I called the number listed (November 6, 9:00 AM and was routed to voice mail. Left a message. My call was returned on November 7 around 3:00 PM. I went over the issues with the representative (needed my 2 year service and an alignment). I made an appointment for 11/12 at 9:00 AM. I arrived on time, the rep that I spoke with did not seem to have any documentation on the services required so I went over them again. They did provide a loaner car pursuant to the car purchase agreement.The rep explained that the alignment would be $599. Pretty high in my view but most things for this car are high. They indicated they would call me when the repairs were complete. I did not hear anything from them that day. The next day I got a call from the rep about 10:00 AM. He told me he was at the Porsche dealer and not with the car (not sure why he told me this but...) He said the car needed 2 new tires on the front. The alignment had only been out for a week, so I was a little surprised as the car only has 16k miles on it. He told me they only typically last 15-20k miles. Surprising since they come with a 60k mileage rating. I did not have them replaced. I did not hear back from them until about 3:00 PM 11/14 indicating the car was ready. The bill for the 2 year service and the alignment was more than $2500. $1800 for the 2 year service and $600 for the alignment, plus taxes etc. My 1 year service was $500 I was under the impression that the 2 year service was going to be $1000 (because that was what I was told after the first service). I contacted the rep regarding the price difference and he informed me that nothing they do from a service perspective is less than $750 blahblahblah. So, the dealer I originally purchased from changed ownership. To be fair, I should have asked them the price so shame on me.Although there is a long list of services they include for the nearly $2k. I get that it is a high end car but nothing in what they did justifies the price. The organizations responsiveness, scheduling, timeliness were all below par. The only thing above average was the price. I was back and forth between 1 and 2 stars. The people were pleasant so I made it 2. No reason to use this company if you can avoid it.

Place is beyond horrible. I cant even fathom why anyone would buy a Maserati or any car for that matter from here after the experience I had with them. That manager ELIAS NAWAS knows nothing about business so why is he a manager? and hes always hyper and unprofessional. I think Elias may have some mild form of slowness because he couldnt even calculate or figure out simple math and HES A MANAGER. I felt bad calling him an idiot and loser with my friends in there because you could tell hes struggling with his mental issues but they just gave him the position. The service is bad, the prices are mediocre and you might as well shop at another dealer in the state or outside. I wouldnt even shop there if I lived down the street. BUYERS BEWARE they have already been reported to Maserati USA several times from several people im told.

My experience with Maserati of Austin has been long, exhausting, and miserable. Having just moved to the area my wife was looking for a good used car. She found a Quattroporte at Maserati of Austin. Mark was our sales contact. He is, perhaps, the only individual there (that we met) with a passion for Maserati and loyalty to the brand. The car was purchased on 7/13/2016 (Wednesday). I had a few concerns about the keys they provided (broken and taped) and the braking system. I was told they are fine.Less than 24 hours later the car was dead with a flashing battery light—charging system indicator. We talked to Mark about the issue. He assured us everything would be fine. He scheduled the car to be taken care of. Perfect! This was fine as I thought Maserati would stand behind the quality of their cars. I couldn’t have been more wrong.We drop the car off as scheduled. It sits for a week. This is when we first meet Ricky Walter. Immediately he informs us that the battery will be replaced and we are going to pay for it. He said he replaced the battery but it was never confirmed if that was the problem. We asked about the alternator. He insisted it was fine but wouldn’t say if it was checked or whether it was working. An argument ensues over who will pay for the battery. The dealer finally decides to pay for the battery (which was not the issue). I had also asked about the brakes. Ricky informs me it will need new brakes very soon (It has been driven a day and needs new brakes!). But the pads are at “legal limit” No was clarification was provided. This is important point to consider when purchasing a car from Maserati of Austin—they are indifferent to the safety of you and your family.After a week of waiting we pick up our car with a new battery and untested alternator. My wife takes the car to pick up our 4 year old daughter from daycare. The car dies on the side road in 100+ degree Texas heat. They walk back to her school to get a taxi home.It is painfully obvious that the alternator is failed—I had it checked myself. Ricky’s unwillingness to inspect the alternator left my wife and daughter stranded. Ricky took a bandaid approach--zero effort on his part to resolve this.The car is towed back to the dealership. I am told by Clint this will be resolved. That never happens.Days later and we call for a status. Ricky said this car was now our problem. Ricky talks to my wife and his indifference towards her and the level of disrespect levied at her was unacceptable. He won’t touch the car, not even diagnose, until she commits to a price % to pay without disclosing information about repair costs. My wife asks to speak to his boss, Zack Adams. Ricky refuses unless she agrees to say he has been helpful.We sit down with Zack. He assures us this is unacceptable and not the image he wants Maserati of Austin to project. Zack says the car will be taken of. The end of the month is approaching, we have driven it a few times and it has died each time. It still sits at Maserati without even a diagnosis. Zack promises a better experience. Spoiler: He didn’t deliver.We wait a week and call. The car still not looked at but they were going to get to it today (coincidence?).30 days without even a diagnosis it was time go elsewhere. Active Motorwerks quickly diagnosed the car. What they found shocked me! Not really, it was the alternator as predicted. A few days later Active had the car fixed with a complete inspection done. Numerous issues were found. Could this be a reason Maserati refused to touch the car they sold?During Ricky’s disrespectful conversation with my wife he said the car went through an inspection and checked out before it was sold. A checklist was never provided nor any inspection documentation to support his claim. I find it difficult to believe these issues were missed. Who knows, maybe they were found but Maserati didn’t care.The car is now running. No thanks to Ricky and the team he manages at Maserati of Austin.Am I being helpful now Ricky?

Maserati of Austin is The Place to visit if you are interested in the best of luxury cars and knowledgable sales reps.Tanya Bilisoly demonstrats a vast knowledge of the cars inside and under the hood. Tanya exudes professionlism and really takes the time to understand her clients needs and wants in a new vechicle, shes not just interested in making the sale shes interested you .Looking forward to our new luxury car.Thanks so much.

Had just taken delivery on a Jaguar F-Pace when I recieved an invitation to a showing of the Maserati Levante where I met Tanya Bilisoly. Only had the Jag for 2 weeks but was more impressed by the Levante. With the able assistance and due diligence of Tanya, I decided to trade in the Jag and order a Levante. YOLO!!!

Thank you Tanya for knowledge, warm professional approach and above and beyond service. Well be sending more your way!!

Very happy to have this dealership in town finally !!!

They only have 3 loaner cards for the whole dealership. I didnt buy a Maserati to have to take a cab home when I drop it off.

Excellent place

Mark is very professional and a blast to be around. They do not push a product on you.