I had the best experience at Kia of South Austin. I am in Houston and was not having a good experience with our local dealer. I found that Kia South Austin had an online purchase program for the Kia Niro plug in Hybrid I was looking for. I was connected with Shayna and she was absolutely amazing. Working with me to purchase the car and also trade in and got my the best deal on my trade in Possible. I drove there today to pickup the car and it was ready to go for me and I just had to sign the paperwork and turn in my car and that was it! Also Eric in finance was so informative and amazing as well. I wish every car buying experience could be like this. Shayna I would recommend to anyone, she was so knowledgeable and kind.

I had an accident in April and needed another Kia FAST! I set an appointment with Reggie and he made the process easy and quick! No haggling and up-selling, he just got me exactly what I was asking for. I love my new car! Reggie has followed-up with me through these last few months to make sure everything is still copacetic. He was fantastic to work with and I really appreciate his knowledge and dedication to his clients. Truly one of the easiest and most streamlined experiences I’ve had buying a car! Kudos to Kia of South Austin and to Reggie!

Coach Leo helped me buy my new Kia Soul! He was so helpful and even stayed to set up the Bluetooth in my car with me. I highly recommend using him if you are in need of a new vehicle. It was easy, quick and I couldn’t love my car more! Here is a pic he took of me on the showroom floor with my new baby!

Had a great experience here! Kile was beyond helpful and he made sure he got me what I wanted. He really went the extra mile and I’m sooooo glad that I drove all the way south to check this dealership out. Everyone there was great, honestly. Would definitely recommend to anyone searching for a car.

Heres one way to present a car: pull it up, open all the doors, put some gas in it.... be prepared to present your customer with answers about the car.Another way: have no idea what youre talking about, dont call in advance and see what your customer wants, have your customer show up with no car to present..Kia of South Austin was more than prepared for me, even though i drove from San Antonio with less than a days notice. This was all thanks to Esteban the sales manager and his associate in sales Anthony. In difficult times they made this an overall smooth transaction and i would recommend this dealer 10/10.

Great experience! Rito was excellent to work with! If given the chance, I would work with him again. Felt more like talking to a friend than a salesman. Very personable! I’m super pleased with how everything went.

Great place to go. Reggie Collins came in on his day off and was outstanding and understanding. Helped out a great deal to get the vehicle that I was interested in.

It can be intimidating to go to a dealership to buy a car. But Reggie put me at ease. He is very personable, knowledgeable and really listened to what I needed and wanted. Answered all my questions without any pressure to purchase. He made the car buying process fun. He really cares for his customers. I purchased my car only a couple weeks ago and super happy with how everything went at Kia Of South Austin. Need a car? Ask for Reggie!

I had a great experience thanks to Reggie! Reggie was very professional and considerate of my time. Never made me feel rushed. Any questions I had he was more then happy to answer and explain. This was my first time buying a car on my own. I could not of had a better or more flawless experience. Thanks to Reggie I am in a car that I absolutely love. He went above and beyond to make sure that this car was right for me. I highly recommend Reggie to anybody looking to purchase a car. Reggie is the real MVP. 10/10 would recommend.

Had a great experience here! Coach Leo was beyond helpful and he made sure he got me what I wanted. He really went the extra mile and I’m so glad that I made the trip to this dealership. Everyone there was great, honestly. Would definitely recommend to anyone searching for a car. Big shout out to Coach Leo for getting me right!

Went looking for my dream vehicle and found it at Kia of South Austin. Herb was our salesman and hes Amazing!! He took his time with us and explained every detail and showed us any car on the lot that we wanted to see. The Managers and Finance department were also great and worked very hard to secure us a great deal. We really appreciate that! Look no further just come here to get your dream car you wont be disappointed!!!

Hands down the best experience I have ever had when buying a car. The sales team attentively listened to my needs and wants, and were spot on with helping me find my dream car! Their finance team was stellar as well. Top notch experience from start to finish!! Thank you Kia of South Austin!!

Anthony in the Service Center was great today. His time estimate was spot on and when their system was down and they couldnt verify if I still had pre-purchased oil changes available, he took care of me as a customer and did not charge for the work.

Alex @ Kia of South Austin helped make my buying process feel easy! I found the car I was searching for and I came home with a new 2022 Kia Seltos. Appreciated the fact that he took the time to schedule my window tint and although we had to reschedule, he was able to find a time that worked for me and Kia. Alex was very communicative and did a great job overall!

I was rear-ended and my car was totaled after only 5 months of having it. I visited 3 dealerships before viewing Kia at South Austins website. All experiences were awful. I was at my wits end and about to just go buy a high mileage vehicle cash. Im so glad I went to Kia South Austin. Sarah my salesperson was awesome! She was helpful and very honest about my situation. She was very patient and understanding. I really appreciated her cheerful personality and her explaing everything to me. Thank you so much Sarah! Thank you for helping me in such a difficult time. You have a customer for life!

I drove all the way from San Antonio after a not so stellar experience with another dealership. Coach Leo was wonderful and patient. He walked me through all of the features and worked with my budget. Sean was also very helpful as was your Andrii in finance. Thank you all again for being patient and not pushy. I appreciate it and love my new car.

Rito and Chris were great representatives and I highly recommend their services. Their expertise clearly showed and their dedication to meet the customers needs and wants. If you’re looking for a Kia, Rito and Chris are the go to representatives.

Awesome dealership all went smooth with the sales person Kile and everyone else that helped me out!! Highly recommend Kia of South Austin!!

Leo was a seriously amazing person to work with at the Kia South location. He made me and my parents very comfortable, didn’t pressure us at all and helped us to drive several cars before deciding what we wanted to go with. Andreii was also an amazing help at the end of the buying process!

Wonderful & Quick experience at Kia. Working with Alex Colwell was great, he’s knowledgeable and charming! Been loving my new car. Thank you again Kia!

I got approved for my 1st car on my own thanks to Iselda Valencia. She was super awesome. The process took less than what i thought. Thank you Iselda!!!!

Thank you for taking the time to help me buy a car. For me I didnt think I would have a car. I havent had a car in awhile. The young man Paul Guerra and financial dept. was very kind and helpful. To assist a good options for me in payment arrangements that work for me was great. Paul was knowledgeable easy to understand. When I asked questions. Very nice Kia dealership.Thank you Sylvia Lopez 8-27-2021.

Recently moved to the Austin, Tx area and was in need of a new car. I was referred to Kia of South Austin and from the beginning of my search to me driving off of the lot, the experience was seamless. Anthony Hill was exceptional. He went above and beyond to ensure that my transaction was effortless. He was thorough and professional while being personable. I have already referred my sister to Kia of South Austin and to Mr. Hill! Great Job! Thank you so much!

My partner and I purchased a Sportage on 6.30.2021 and everyone was wonderful! No pressure, we got what we wanted at a price that was fair to everyone and that is no easy task right now with such a tight market. A huge thank you to Sarah, Esteban and Gus.

My daughter had an appointment at 10am. At 2pm they hadn’t even looked at her car. 4 hours and no one even bothered to tell her anything. I made several calls and no one could be bothered to even pick up the phone. I understand they are busy but to leave a customer sitting there for four hours without even offering to reschedule is no way to treat people.**Update** We were eventually told that they did not have the correct part. So 4 hours and no one bothered to tell her that they didnt have the correct part. She went back today because they said the part was in. It has been another 4 hours with no update from the service department. I called and was told it was not complete and they couldnt reach the service manager for a status update. Thank goodness she had a friend pick her up this time so she isnt having to wait in their lobby.Is it so hard to communicate with your customers!!!

Best seller ever!!! Makes you feel comfortable! And not just that. HOMIE WILL HELP YOU🙌🏽

Good price for Great Service! Got car back faster than expected. Perfect communication. Sent quote by email. Only issue was I sat in my car in service area for 30m before someone came out to help me. Have a broken ankle. So you must go inside for help. Should have called & made an appt.

KIA- BAD SERVICE. My technician Anthony Sahdov at Kia of South Austin said I needed a full tune up that would cost me $500. I mentioned to him I just had this done 11 months ago. He replied I do not see it in your records. I searched and found my receipt and MAGICALLY he found it in their system. The next day I called to get a status and was told the technician was off that day. I called again in the afternoon and he was the one that answered the phone, ODD (avoiding me?) He said my spark plugs needed to be replaced and were under warranty so I just had to pay the $150 diagnostic fee. I asked why a diagnostic fee if it was the spark plugs that had just been replaced months ago to which he responded you automatically agree to pay that fee when you leave your car to be looked at. Oddly enough my receipt said NO CHARGE FOR DIAGNOSTIC TOOL OPERATION. I asked if he could run a compression test since it had burned all the oil. He said thats not necessary since the car is starting. Doesnt make sense to me since the test would be for the engine/cylinders and not the starter. I also asked for the diagnostic report when I picked it up. It was 3 sentences. the receipt said multi point inspection - so where is the report for this inspection/diagnostic test? why LIE to me? Also my console had been rummaged through. Going through my personal items is not part of an engine diagnosis. He never told me why my spark plugs wore out so soon, what was causing this?

Located a hard to find model that I was interested in and spoke with Luisa initially. She worked with me remotely and then when I went in I worked with Michael U. He took very good care of me and got the deal done when things looked shaky for our negotiations. Highly recommend.

Coach Leo made this experience so easy. He made sure I was completely happy and satisfied with the car I was getting. Made the process so seamless for me. Definitely the person to go to for all your car needs. He will go above and beyond. Make sure you go see Coach Leo!

Sarah Soto and Anthony Hill are the most friendly and are the best. They helped my mom pick out her car and now they helped me pick out mine and couldnt ask for more

Came in for an oil change, which was very reasonably priced compared to other Kia dealerships, and was in and out in less than an hour. Waiting area is very comfortable with amenities like coffee and sparkling water dispenser for free. Vending machines are close by as are the restrooms. Definitely coming back again.

5 Stars is not enough to rate my recent experienceat Kia south Austin.More specifically I want to give my salesman Rito Rubalcado the praise he is due for his exceptional professionalism and more importantly how extremely genuine he was throughout the process of the purchase of my vehicle. Rito’s relaxing approach kept me at ease and I felt no pressure from him at all. He displayed both patience and knowledge when bombarded with my many questions due to my lack of knowledge. Rito showed exemplary care and concern when it came to getting me into the vehicle I wanted at a price I was comfortable paying. Purchasing a new car does not come without a few challenges or bumps in the road. When faced with any challenge, Rito couldn’t have handled it better.Rito negotiated on my behalf to get me into a higher quality vehicle at the same price.In addition to that, Rito not only assured me he would have me in my new vehicle by Monday, he backed it up and took action by driving 75+ miles round trip to pick me up from my job and back to the dealership. As promised, I drove away in my brand new vehicle Monday night.If there was a way I could bypass a 5 star rating system so that Rico would receive the real recognition he deserves, I wouldn’t hesitate to do it.In a single day, Rito raised the bar for all car salesman out their. Rito earned my respect and business for life. I look forward to working with him again.

Took my car for an oil change and inspection and mainly dealt with Anthony/Antonio. Everyone there though was fast, friendly, and my car was ready in less than an hour. Asked Anthony for more details in regards to the recommendations and the multi-point inspection for my car and was advised thoroughly and provided detail in paper. I got a small car accessory ordered, parts guy was very nice too! I was escorted to my vehicle after and my front seats and floor had also been vacuumed. One of my better visits yet! Thanks guys!

Reginald Collins is the best!! He helped me a lot. He researched cars and trucks for over four months to fit my financial and budget needs. He is very positive and encouraging when I was being a little discouraged. I highly recommend Reginald Collins to all my family, friends and co-workers. Thank you very much! Sincerely, Susan Mathis, newly Kia owner.😀

I’ve been with KIA for years and i love it all because the best salesman Anthony Hill made it happen for me! He put me in the car i really wanted and had the best customer service! He was very patient, knowledgeable, and took away all my worries! He’s really the real deal and i wouldn’t want to go to anyone else. Thank you Kia and most importantly thank you to Anthony!

Leo Dawson amazed me with his car selling skills. He was very professional, honest, and was determined to get me the best deal possible. He knew my budget and assured me that he would stay in that range. He did just that! I will continue to use him in the future and refer anyone that I know in need of a vehicle to him. I am a satisfied customer.

Great customer service! You will not be disappointed!! I remember I wasn’t able to get any help with my credit score/background, when I came to Kia of south, I met Anthony Hill and he got me in the car I really wanted! I’m very pleased with their business! Keep it guys!

SHOUT OUT to Kile Higgins at South Kia Austin. This was my first time purchasing a car from a dealership and Kile worked his magic making the process smooth and fast!! He was very knowledgeable and caring if you need a car Kile’s the man to see.

I just want to take the time to give Chris Sigman in service a 5 star review! I brought my car to get a battery change and the place I originally went to were so rude! I came to this Kia South Austin and Chris was super informative, helpful and efficient! Perfect example of WONDERFUL CUSTOMER SERVICE! I will definitely come back AND recommend this place!

These guys were great! Jonathan and Paul not only listened but delivered on every request we made. If you are looking for a great buying experience and to get a great deal you need to come see these guys. Process was exceptional and quick. Andrii in financing explained everything fully and we didn’t feel pressured to purchase anything we didn’t ask for. I highly recommend if you are looking for a no hassle and easy process to come see these guys.

I worked with Lewis, very helpful and patient salesman at this location. He explained the many questions I had about vehicles, the website and some buying process. He also gave great insight to purchasing options. I have a few things to discuss with my wife but will be happy to purchase with him very soon.

Agreed to a sales price, told them I’d bring a check from my bank completely paying the vehicle but wouldn’t mail the co-signers paperwork. It’s a 9 hour round trip from Dallas to Austin, and my co-signer doesn’t have the same day off. Such a lousy dealership. Never heard of not being able to mail paperwork on a relative who cosigned(no red flags).

This was my first time buying a car, They made this process so easy and stress free. No one was pushy they answered my million questions with sincerity and they made sure I was completely comfortable! I highly recommend this dealership! Special shoutout to the team that directly helped me, Derrick, Herb and Gus! Thank you again for everything!!

Matts first sale! Everything was easy and well taken care of. Previous Kia lasted 200k miles. This one feels great.

Cristela made my appointment and she helped me the day my car was serviced. She was super helpful and friendly. It was my first time having my car serviced and I was a bit nervous about speaking to mechanics without them thinking I’m incompetent. No offense to the men working there, but I felt more at ease speaking to a woman about my car. Loved the coffee and so thankful for y’all phone charger! Thanks for the great service overall! :)

Kile was an such amazing salesman, I cannot recommend him enough!! He was very patient and understanding with me, as well as Andrii in finance - he sat with me to explain what my options were! I’d also like to thank the sales managers Vy and Esteban for working with me to make it possible for me to drive home in a brand new car!!! Thank you all again, I’m very grateful!

My experience with the salesman Anthony Hill was extremely welcoming and simply nothing less than amazing! He helped me figure out what I wanted and was very patient and able to help me get into my new car. If I could give him 1000 stars I would. Thank you Mr. Hill for you exceptional work!

Please be careful when purchasing a used car from Kia of South Austin. They may claim to have done a thorough safety inspection on the car but dont take their word for it.I bought a used Mercedes C300 here and during the test drive, I noticed the brakes were vibrating pretty significantly. I mentioned it to the salesman and he didnt really acknowledge it too much. The car however appeared to be in pristine condition and only had 12,000 miles on it.I wish I had taken the car out for a second test drive before completing the deal when I returned two days later as when I was driving home the car vibrated a lot at every stop. I took the car to Lambs auto repair that day and it cost me $1,200 for new front brakes. We also discovered that someone had replaced the tire pressure sensing valve stems with generic valve stems. Getting that fixed cost another $400. These are things that any competent inspection wouldve discovered.Also, I was not made aware that the car would only be coming with one key at the time I said I would buy the car. Mercedes keys are expensive to replace.Lastly, the salesman said my car was going to be cleaned before I took possession. It was still coated in pollen and in need of a wash when it was presented to me.Now... you may be wondering why I originally rated my experience as 5 Stars? Well, my sales guy encouraged me to give them a great review while I was still sitting there waiting to get the deal done. I wish I had waited.I know all of the above is a buyer beware situation and I shouldve turned right around as soon as I left the dealership. I should have insisted on a second test drive. I shouldve insisted on a second key or a discount to account for it being missing. I shouldve asked about the tire pressure sensor light.But, I had an important work meeting to get to and had made that clear to my sales guy before I came in that morning.

I wouldn’t recommend this dealership to my ex girlfriend. It took NINE HOURS (you read that right) to change my oil. After attempting to call for information on when my car would be ready I was placed on hold for 40 minutes. I hung up and called again and immediately got put on hold with the front desk unknowingly leaving her line on, so I over heard her conversation. Something along the lines of “not liking the tile and vibes of the place.”I get it. You gotta take it easy once and a while but maybe not when you have a customer waiting.They also tried to bill me (I have the full service coverage package) and didn’t clean my car as they were supposed to. I pay decent money for this service and they don’t even make an attempt to try. This is my first and last time I will go to this dealership. But that should be easy cause the parking lot is LITTERED with cars. It’s a zoo. Stay far away man.

Great place to search for a car! Paul G is fantastic, he really goes out of his way to make sure you’re taken care of. He’s kind, patient and willing to help. Definitely ask for him if you stop by!

The manager in the parts department was very nice and helpful. I came in to get a replacement key for my locks on my tires; they didn’t sell them individual but offered to change out my bolts to regular ones for free. Took all of 30mins for the entire visit! Thanks again!

I bought a car from Rito, the first car salesman to truly impress me. He was never pushy and was patient enough to talk me through buying my first car. I got my Hyundai Veloster for below market price!

I wanna Thank Kyle Higgins for an easy process of getting me the vehicle that I wanted! No hidden fees, I recommend this place to all. Big shout out to Mr Alanis who help in the process.One happy customer! Thanks again

Crizelda V was very quick at the drop off and even quicker at all he pickup of my vehicle in the service department. She also communicated the review of the vehicle quite thoroughly and quickly too. Definitely the most pleasant and quickest service I have had at Kia.

If I could give ZERO Stars I would! I got my car towed to this Kia in South Austin when my car broke down on me while I was out of town. It has now been almost TWO WEEKS!! AND I STILL DON’T KNOW WHAT IS WRONG WITH MY CAR. THEY HAVEN’T EVEN TOOK A LOOK AT IT! THE COMMUNICATION AT THIS KIA IS HORRIBLE ! YOU CAN’T NEVER GET A HOLD OF ANYONE IN THE SERVICE DEPARTMENT BUT WHEN YOU CALL THE ANOTHER DEPT THEY LIE AND SAY THEY ARE BUSY ON THE LINE WITH ANOTHER CUSTOMER! ITS INCONSIDERATE! HARD WORKING PEOPLE LIKE ME NEED THEIR CAR TO GET TO WORK! Horrible! Horrible! Horrible! WORST EXPERIENCE OF MY LIFE

Reggie was my car dealer. He was very professional quick knew what he was doing very nice very helpful. Very caring and considerate. Salesmen dont get better than him. Will be buying next vehicle from him soon. Thank you Reggie. See you soon. Also fastest service period which was much needed

Today I took my daughter to purchase her first car and Anthony Hill at Kia of South Austin made it an stress free and easy experience. He took the time to understand what she wanted and what I wanted for her in a car. He showed us the best models that match what we were looking for and didnt rush us. We were able to take our time and make a decision. Then he went above and beyond to negotiate a deal with his manager so she was able to pay in cash and drive off the lot. He also took the time to take her to the service center and setup her UVO service. I highly recommend Anthony and Kia of South Austin to anyone looking for great service and even better deal.

Chris was able to get all the work completed on my car within the day! I dropped off my car in the morning and had it back by 6:00 pm. Worked miracles, thank you so much

Brought my car in for repairs, couldn’t have asked for better service. Crizelda was both very knowledgeable and extremely helpful through the entire process. I’ll definitely be coming back for any future repairs I need done!

Dont go there if you expect any kind of customer service. Ill tell my story after I recover from what they put me through. AND they dont wear masks. Pretty indicative of how much they care about their customers.

Leo Dawson is a really great salesperson. He knows his product and how to take care of his customers. I will definitely send my friends and family to see him for their new car or truck!

I would have given five stars if the service people that interact with the public wore masks. With Austin in stage 5, I believe it’s a basic common courtesy that could keep staff and customers safer. I have only used this location since I purchased my Kia in 2008. This is the first time I have been disappointed in there customer service.

I had a great experience working with Mr. Leo Dawson. My car buying experience was on point. I stated what I needed/wanted. And I was provided options that suited my needs. Thank you for making this a great experience for me and my family.

Reggie found us a great CPO 2020 Forte for my daughter heading to college. He’s been great with follow ups just checking in and for maintenance reminders! Highly recommend!

My Kia started burning oil. No leaks on the driveway. My local mechanic said I need a new engine. I was concerned as I’m faithful on oil changes.I checked for recalls and found 2. One involved the catalytic converter, which if damaged, could cause particles to enter the engine, piston breakage, and possible engine fire.I contacted Kia South Austin and they replaced my catalytic converter. So it was damaged. They said my engine was fine. There was no engine failure (obviously, I drove it there), and according to their Kia Certified mechanics, the engine was functioning normally.They also told me any “substrate particles” mentioned in the recall, and caused by the damaged catalytic converter, were now removed as they had given me a new catalytic converter. This is contrary to the exact wording in the Kia recall which states:If the catalytic converter is damaged, substrate particles can enter the engine combustion chamber and cause abnormal engine combustion. Continuous abnormal engine combustion can result in damage to one or more of the engine’s pistons which can cause piston connecting rod breakage, potentially puncturing the engine block allowing engine oil to escape and potentially contact a hot surface.”I was concerned about the oil consumption and they recommended an “oil consumption test” where they change the oil, seal it up, and have me drive 1000 miles. I return to Kia after 1000 miles, and they check it. If my engine burns up during the 1000 mile test, they have no responsibility at all. What??So they gave me a new catalytic converter (cheaper than an engine) and sent me down the road. A win for Kia and I have a Kia Soul with a damaged engine. It knocks and that also was mentioned in the recall :“If this condition occurs, owners may hear knocking noise from the engine and/or the Malfunction Indicator Light may illuminate.”Kia South Austin sent me down the road in this car.

Rito @ Kia of south Austin was my favorite! I’m so glad he walked outside to greet us! Rito was so much fun to hang out with and really helped lead me to my dream car❤️

I had been looking all over town for a new Singer GT, but ever time I got to a dealership they were gone. They went out of their way to let me know as soon as they got the vehicle I was looking for before it even hit the sales floor. We came in early on a Saturday morning and they hooked us up with a test drive right away! They explained everything throughout the whole process and made it fast and easy! Great job Lewis, V, and Andri and thank you for the awesome buying experience! I would definitely recommend them!

I went in looking to purchase a new car and Anthony Hill helped me through the whole process! He was very nice, welcoming and makes people feel comfortable! Great Service! I would definitely recommend him!

Good dealership with hard working people. They will help you get the deal done. Be patient and all things will work out well. Thanks to all the staff who helped my son and me through the process.

Bought a Kia K5 here, Reggie was super helpful. Loved working with him, he was very knowledgeable and did a great job making me feel like a priority. I would’ve had a much harder time getting the K5 if not for him.

Anthony made the car buying decision EASY. It’s easy to buy a car from a truly good person. Never liked going to dealerships but I will be buying my next car from Anthony when the time comes because how easy he made the decision. He worked with me and it seemed like he was fighting for me the entire time.

Great experience working with Reggie Collins. Very thorough and responsive. Stayed in close touch with updates and answers without pressure. Highly recommend him as a sales consultant.

Was originally going to Kia North but Kia South spanked Kia North in appointment availability, by like 5 days. I brought my 2012 Kia Optima in for recalls and an A/C repair. Chris was my service advisor, super attentive, kept me informed every step of the way. Dropped my car off on Thursday, was told it wouldnt be till Monday before they could get around to performing diagnostics. Needless to say they were backed up. Got a call on Friday before noon, my car way ready. Excellent service, Excellent experience!

I almost never review anything online, but I wanted to give a shout-out to the crew working in the service department this past Sunday. I had to bring in my sportage for a recall and I’m not exaggerating when I say it was the best experience hands down at a dealership I’ve ever had. I was in and out in about 45 minutes. And major props to the young lady working the front desk. She was extremely professional and kind. Wish I got her name, but whoever it was, she deserves a raise.

Crizelda in service was the most hospitable and kind service advisor I’ve worked with. She went above and beyond to get our fob programmed and get us back on the road to Dallas. Wonderful experience over all!

My wife and I learned late on a Friday that the cost to repair our car was going to be more than it was worth. We are a one family household so going without a vehicle is not an option. A friend of ours just bought a Kia and loves it so we took an Uber to the dealership expecting to probably Uber home. We were shocked!! The salesman was super patient and listened to what we needed. We took a couple test drives and picked a car out that works for our family. We then talked to a finance guy and he gave us a couple payment options that includes a warranty so we arent stuck again. In and out in just a couple of hours on a Saturday morning no less!! Go Kia!

We brought our daughter to purchase her first car! Coach Leo assisted with everything we needed and more! He worked with us to make her first car buying experience wonderful! Thanks Coach!

Excellent service! Chris was amazing! The wait time was short! I was in and out before I knew it with no issues! Thank you Chris for making sure I was taken care of. The waiting room was clean, loved the HD tv and the music was great too! Everyone was super nice to me. I love this location. I won’t go anywhere else. Thank you Chris. I will be back to see you. - Christian A.

Had an open recall on my vehicle, and they were able to get it taken care of quickly. There were a few other things that needed some attention, as well. All of the items were detailed with what they would be doing and why it was necessary. My car seems to be in much better shape now. Thank you.

I was extremely impressed with the service I received from Kia south. My morning was very stressful, and upon arrival for my service appointment, Crizelda was very kind, welcoming and helpful. I was in and out, and service was done punctually and painless. Expectations were exceeded.

Great service! Iselda Valencia did a fantastic job and helped us purchase a brand new car! Highly recommend asking for her. Knowledgeable and friendly.

Took our Forte in for oil change and a recall on the transmission control module. Oil went great and reprogramming the transmission control module was successfully completed. The service department advisor (Oscar) was very helpful and knowledgeable and acted in a very professional manner.

If you’re looking for a car ask for coach Leo (The Car Kia Guy) Dawson. My family had a great experience with purchasing our new car. He was very informative and knowledgeable about meeting our needs. Thanks Coach Leo

Needed to rotate tires. Found out it was time for 40k checkup, so Chris called me a Lyft to go home to wait.A few hours later my car was ready & I picked it up. Good service, as far a I can tell, & Chris was very communicative & easy to work with. Thank you, Chris!

Worst service I have ever received….but they get a second chance!Took 9 days to fix warranty item…airbag light.When I went to pick up the car….it was ~$300 more than expected. That took getting the service manager involved. Next they could not find my car …that took 20 minutes. Next, the car would not start…somebody left a light on and ran down the battery. That took another 30 minutes.While I was waiting I went to the General manager…he got involved and things changed for the better. I know these things happen….and the General manager assured me things were changing and thanked me for getting him involved. I believe he was sincere and asked for a chance to restore belief in the dealershipI was just going to walk away and take my biz somewhere else….but the discussion with the General manager changed my mind…I am inclined to give them a second chanceBut they deserve the one star I gave them here

So I bought my first car solely in my name. Mr.Leo helped me every step of the way. He made sure everything was perfect fit and and it was a Painless transaction. So Thankful for all of his help. Make Sure You Ask for Mr.Leo if ur shopping around for a Kia.

To preface: this is my first poor review for any business EVER.My brother and I bought a car back in 2012 and I have used Kia of South Austin ever since. Initially, it was great (thanks to a guy that worked there- Jim Rainey). My brother and I advertised Kia to our friends and family because we thought so highly of it. However, after Jim switched jobs, Kia seemed to go downhill pretty fast from there and it caused my brother to switch dealerships shortly after. During the switch, he transitioned the car to me as the sole owner of the Kia about 5 years ago.So, 5 years have passed, and Ive updated their office upon EVERY SINGLE visit that my brother no longer owns the vehicle and I would like to have MY information as the sole person for Kia to contact.But, because the car was initially purchased under my brothers name by the dealership in 2012, he has always been the one they contact for everything (even though I own the car now). My brother has called on multiple occasions as well to have his contact information removed from their lists completely and has provided them with my information stating that he doesnt want the miscellaneous messages sent to him while hes at work.However, TO THIS DAY, I get ZERO correspondence from Kia and everything continues to get messaged to him. This might not sound like that big of a deal but there have been instances when I waited 3 hours in a waiting room AFTER my car was already finished because they texted my brother (who had his phone off at work) and they didnt think to let me know even though I specifically told them my contact information upon arrival and NOT to use my brothers information still in their system and that I would be waiting in the waiting room. Its quite pathetic customer service.Now, the tipping point came last Friday when my annual car inspection was due. The state inspector told me my fluids were bone dry and that engine damage is likely to happen if these arent replaced. Heres the kicker... I took my car to Kia of South Austin about a week PRIOR for a dying battery and a maintenance inspection (to make sure nothing else was dying) and they somehow forgot to do the maintenance inspection.I was baffled and drove from the inspection site to Kia to get my car inspected, they apologized and realized they forgot to perform the inspection.They offered to perform a complimentary inspection (my understanding was that those were already free but I could be wrong) and that they could have me in and out in 20 minutes.I should have known better since NO visit in the past 5 years has taken less than 2 hours.As usual, I left 2 hours later super late for work and with only a replaced cabin air filter (which I did NOT request yet still ended up paying for so that I could finally get to work). But, when I got in my car, there were stains throughout the interior (as there usual are after Kia performs interior work). I decided to take photos this time since I was annoyed with their lack of professionalism again (see below for photos). The stains are STILL there 7 days later. I was able to remove stains on the driver side door handle and blinker light handle but for some reason, I couldnt get the rest (all photos taken before I left the dealership with exception of Day 7 Steering Wheel).As frustrated as I was, I was STILL willing to return so they could replace my car fluids for $800 (including tax) the following week when I could take a half-day off work to visit. Before getting into my car to leave, I updated them again with my contact info to call me to schedule Monday which the lady wrote down on a napkin and said she would update their system with my information. Monday rolls around and my brother receives the call- not me.I should have followed my brother 5 years ago switching dealerships but felt an obligation to stay given the once great service Jim Rainey provided.Kia of South Austin is nowhere near the caliber it once was and I would strong recommend against starting business with them until they can improve their business practices.

Lewis Priestly was able to help locate and assist us with purchasing our first KIA vehicle look. He was very knowledge about the Telluride we were looking for and was able to go over features and answer our questions. Go see Lewis and give him an opportunity to get you in one of the KIA vehicles that works for you.

Wanted to just give a quarter or at the most a half a star, but I am forced to give a full star for the service provided. New Struts and Tires on my Kia and they cannot even offer a tire alignment or even recommend it. Nothing like taking advantage of the customers so they are forced to return. Not to worry, I will definitely be taking my business elsewhere.

Went in with a complex issue, stranded three hours away from where I live. Crizelda, our service advisor, was extremely knowledgeable and helpful - and made a potential disaster into something we could handle. I highly recommend her!

I made an appointment and Chris Sigman helped me out. He was willing to communicate with me through notes app. Great service. Easy and quick.

Service was great! Kia of South Austin helped me with my recall issue right away and the job only took a few hours. The service members who helped us were very friendly and informative. Will definitely go through this location for service again! Thanks!

We had appointment with Anthony Hill who was amazing. Mr Hill professionalism, curtesy, knowledge and customer service speaks volume. His positive attitude and patience played a very important role in helping me make the decision to purchase my vehicle from your company.

Leo Dawson took care of me quickly. Got me in my first brand new car. Very nice and professional. Come see him he’ll take great care of you!

Thanks to Salvador, I have nothing but good experiences whenever I need to bring my car in to be serviced! He has great customer service and communication skills which always brings me back to him for whatever car needs I have. The waiting area and free drinks are a plus as well!!

0 stars if I could because I declined to work with them.Be weary of this place when you find “online deals”They are very big on bait and switch. If we hadn’t read the reviews and asked the right questions, I think they would not have corrected us in person on pricing.My boyfriend and I wanted to take a look at a used vehicle they had posted on Car Gurus. Despite the poor reviews they have on there, we decided to give Kia a call and ask about the car we wanted. After asking for more info, the sales rep. had confirmed the price listed on Car Gurus was roughly 3K under the amount it is actually listed for and that they have been “getting around ” to changing the ad online.At this point we brought up the reviews and wanted to know what the total would be if the price is wrong and it was up to an extra 5k in fees, trackers, the price to remove the tracker, other misc. things, etc.Essentially way more than what was listed online.Time passed and I had a friend of mine call about another vehicle they had posted and again it was listed under the wrong price and they had the same response. The excuse of “Getting around” to changing the price of the ad online doesn’t excuse the fact that it’s misleading.Do better Kia.

I had submitted an inquiry on a Sunday evening. Catrice (online sales) was quick to call me Monday morning before sales was officially open! She was able to schedule us a Monday morning appointment to look at a car we’d been looking for and it worked out great! We ended up driving home in they car they day.

Just started using their appointment system and it seems to work. I went online at 7am, scheduled an oil change for 1015am, same day and was out the door by 1145am. It wasnt too bad waiting. They offer coffee and tea in waiting area. Anthony is always friendly and personable. Oil and filter change was less than $30, Jiffy Lube tried charging me $80 last time I stopped in.Went back 8/20/21. Tech was very nice, but what is the point of using a schedule for appointment if you are going to get overwhelmed anyway? I sat there from 9am until almost 1pm for an oil change. I did everything right, I got up and scheduled the oil change, like a good boy. Dont let others cut in line or admit you are shorthanded. Too long for an oil change.

I went in for an oil change and some regular maintenance on my Kia. Oscar serviced my vehicle and my Advisor and was remarkably helpful and friendly! He was very communicative every step of the way. He was very easy to talk to and ask questions of. I plan on requesting him every time I come in for maintenance!