Chris Ashley is an excellent t salesperson. He listened to what we were interested in and then made every effort to satisfy our needs. He offered many suggestions and options which were excellent. He is certainly an asset to the dealership.

Salesman Steve Gonzales was the best!!Very consultative, kind and pleasant. He isa trustworthy “used car salesman” that Iencourage anyone to work with.Cliff Jacobus, the Finance Manager was the icing on the cupcake with his kindness and ease of going over the details of the deal. He treated me with great respect.Thank you, Steve and Cliff!! Lexus of Austin is terrific!

Great dealership and team. Staff was friendly and not assertive in forcing you to buy something you don’t want. Test drive was great, sales team very friendly and overall a very clean dealership.Customer parking can be a pain if you visit during rush hour.

We purchased from the used car lot recently, and had a wonderful experience. The team was transparent and easy to work with. Travis was our direct representative, and he went out of his way to make sure we were treated well.

We found a car we were interested in on line, great price and low mileage. I emailed the dealership and received a response shortly after. We scheduled a test drive which was quick and easy. It was late in the day so we came back the next day to finish paperwork. Camey was extremely knowledgeable, helpful and accommodating. The facility was clean and everyone was very helpful. The car was detailed beautifully when we picked it up.

We bought a used car from Lexus of Austin. The process was smooth and non-pressuring. Steven Gonzales was excellent to work with and guided us through the process. He provided the information we needed in the decision process. The loan rate offered at Lexus of Austin was lower than any credit union around. Great place to do business.

This is my first Lexus. I have always heard about the experience and treatment that goes above and beyond. Unfortunately I didn’t have that experience. My car has been acting up and not wanting to start sometimes. Since it is under warranty I took it in to find out what is going on. They had it two days, and couldn’t find the issue so called me to come get it. (I was afraid that would happen cause it never acts up when you need it to) When I got there everyone was polite and friendly. I went to leave and my gas light was on and my dash said 0 miles remaining. My car was also covered from front to back with a sticky sap like substance, and the central Texas dust had a field day sticking to it. 21 miles were put on my car as well, which was odd since it wasn’t a driving issue I was having so I am unsure as to why it was driven so much. I asked one of the gentlemen if they had a gas can I could use, so I could put a little bit in to make it to the gas station. He was shocked when he saw I had no gas at all, and he filled my tank up for me. I returned my loaner vehicle in better shape than I received it in and I filled up the gas tank even though I didn’t have to. The service was sadly not reciprocated. My car is still having the same issue, but I really just don’t want to go back. 😞

Adam in the service department is a rockstar! My daughter had to have a new alternator installed on her car and he got it done ahead of schedule below the estimate and great customer service along the way... They were quick with a loaner car and did a really nice job cleaning her car before they got it back to her! Just want to say thank you to Adam and Lexus of Austin!!!

My advisor Cameron is always courteous, friendly, knowledgeable, excellent customer service and considerate of my time. I would recommend Lexus for anyone!

Great staff. Work was completed quickly and efficiently. While repairs are never fun, they made the experience as painless as possible. Definitely would recommend them.

George was so helpful! Knowledgeable of what I needed for my car and what I didn’t. I didn’t feel pushed at all to pay for a service I didn’t need. Wait time was reasonable and the lobby experience made the wait comfortable and productive with my laptop and WiFi. Everyone was so kind and helpful.

Courteous professional all the way.Andrew reviewed all the features of my car with me. So patient, friendly, professional, & courteous! I would definitely recommend this dealership!

We just this week purchase our RX 350 from the dealer and is very pleased. Chris and Jim is very professional, caring and always has the customers interest at heart.I would not hesitate to recommend this dealer and the individuals that made our purchase go so smooth . Thank you all very much

My experience with Lexus of Austin was AMAZING! I was surrounded by professionals who truly cared about finding the perfect vehicle for me! Travis and John provided opportunities to consider several choices ~ I wasn’t in a rush ~ and they accommodated me by keeping in touch regularly and providing information about various models ~ Lexus was a new consideration for me. Travis answered any question I had and was upfront and personable! We found the perfect gently used NX and I’m so happy with it! When the day came to purchase it, I arrived at the dealership to welcomes and smiles 🙃 My new/used car looked like a new one with a big red bow and sitting inside just waiting for me. The transactions were seamless. Travis and Clifford assisted me through the paperwork and Chris helped me with the technology. I can’t emphasize enough how impressed I am with the teamwork and coordination of my purchase. Many thanks to Travis and this team!

After a very bad experience at Nyle Maxwell GMC Round Rock anything would have been better. However, Matt Lablanc and his team at Lexus of Austin blew it out of the water! Excellent communication. Excellent knowledge. Excellent in timely manner. Excellent outcome. Thank you.

As always, outstanding service. I enjoyed my visit.

Lexus of Austin Service Team is awesome! Thanks again Jamie K. for your top-notch customer care. Would not take my Lexus to any other dealer.!

My experience with Jay Lord with Lexus of Austin was great. He took great care of me and sold me a vehicle to fit my needs. He is very knowledgeable and was so happy to help me. I am very pleased with my purchase.

My experience was fair because no one came to offer me any help. I had to ask them for help. I think they felt I couldnt afford the cars 😕 I got what I came for and that is all that matters. They got theirs and God bless you all. I can say he bugged me after I told him that was my 🚗 okay other than that God did it for me happy very happy with my God given car.

Our experience was excellent, ny tire was losing air, I put air in the tire and the following morning, it was almost flat. My husband called and he was asked to bring it in. Immediately Hannah (our technician) took care of the situation.Thank you Lexus of Austin for your committed customer service.

I have been waiting for the 2021 RX 350 to come out with the Carmel interior and Elise Timillar helped me get my dream car. The transaction from getting the car in and going through finance was so smooth and quick!!! I’ve dealt with their service dept with my previous vehicles and never had a problem. Everyone is great to work with and very professional. I am a Lexus of Austin customer for life!!

Chris Ashley and the team at Lexus were amazing to work with. The process was smooth and professional. This was my first Lexus purchase and I am truly glad I chose this dealership!

Overall the servicing and general care of the car provided was great. The servicing was done and my car is running great. However the last couple of times the lady at the check out counter was a bit rude. If it wasn’t for the checkout experience I would give them 5-stars. I do understand that with Covid going on the staff may be stressed due to short staffing or other issues but I had a similar experience at my previous visit too so I thought I would share it.

I recently purchased a vehicle from here. Jared was my salesman by default; as I called to inquire about one of the vehicles I saw on the site and was forwarded to Jared. Without getting into too much detail, I would recommend going with a different salesman.Christie, the young lady in finance on the other hand, was very helpful. She explained everything thoroughly for me to clearly understand and when I had an issue she was diligent in helping to fix it. Shes the reason I gave five stars.Thanks Christie!

Im very pleased with the skill and professionalism displayed by Leo and the team regarding my latest service visit. I know that my vehicle is in good hands at Lexus of Austin.

Shout out to Mike for being amazing!! Everyone is super helpful and friendly. Any questions I had they had the answers for them😄! Also love the new car I got !!

Been a long time customer of Lexus of Austin. The service department consultant Kyle Dern is the best!Kyle is always quick to return phone calls and handle issues ASAP! Would recommend him for service to anyone!

Lexus was great. They picked up my car, took care of all my repairs, maintenance and a recall and brought the car back home and then exchanged it to take in my husbands car for maintenance. Couldn’t have been easier!

Easy scheduling and check-in as well as prompt maintenance service. My service advisor, Matt was very courteous and my vehicle was ready in the time frame that I was given. I appreciated the touchless transaction process. Would recommend this Lexus dealership for service.

Amazing experience with Nico & his team! Absolutely obsessed with my vehicle & couldn’t recommend a better dealership.

Chris Ashley was the consummate professional thathelped us through the entire process. He is an absolute treasure for your dealership. Just a class act from start to finish and has been available to help with any questions my wife and I have. One billion stars!

GREAT experience. From the amazing salesman to the VERY fair trade amount to the sales price. We were very impressed with the entire experience.

I have had good experiences with Cameron Pugh every time I have visited Lexus of Austin. Great customer service

Awesome and quick service. Really happy with my purchase of certified IS.

Jenny is the best and one of the kindest people I have met. She was running all around trying to help me and making sure I am happy. Please ask for Jenny if you are planning to go to Lexus of Austin! :)

My car was serviced for the first time. It was estimated to take 1 1/2 hrs. It only took 1 hour. The waiting area was quite comfortable too.

I have had great experiences at this location. I purchased a certified pre-owned in 2018 here and had all of regular maintenance performed here and sold my car back to them in 2021 due to no longer needing it. Sales, service and customer service were all top notch.

Props to my service advisor Michael who was courteous, professional and always pleasant to deal with. He made sure my GX was tip top.

My car was serviced very quickly! Only glitch was they forgot to reset the message reminding me to get service and I had to call several times to get someone to help me reset it over the phone. I actually had to send an email before anyone called to help. They kept saying just come back and we’ll reset it, but they are almost an hour from my house so that’s a waste of my time. Some guy sent a utube link which I thought was lame plus I didn’t have wifi where I was. Anyway finally some service person called me and it took less than 3 minutes . Thank you ! to whoever that was.

Lexus of Austin made my used car purchase a breeze! Signing was stress free, and my car is phenomenal. Id do it all over again

Love this place. Lexus of Austin is big on customer service. And I’m big on that. From the GM to my sale consultant to the service depart. It’s been A1. Hannah in the service is top notch.I have purchased 2 cars from here in the last 6 months. I’m sure there will be more purchases in the future.To bad Lexus doesn’t make a 1 Ton dually.🤣🤣!! Great job Lexus of Austin !!

Matt LaBlanc is the best service tech they have. He is just so awesome and very helpful.

Experience was very good except for the discrepancy of quoted price for programming 2nd FOB key. I was quoted $89 on phone. At check out price increased to $96.00...not sure why. We discussed the discrepancy and price now was $90.95. Not sure why price quoted on phone by Patricia was not honored at check out time around. Would had preferred not going back and forth about price quoted. Would have appreciated the $329.00I paid for the 2nd. key to also have included programming. A very expensive key for me.

Lexus of Austin was great!!! Jay was friendly and very helpful, thank you!Will definitely send my friends over!!

I have always been consistently pleased with the service at Lexus and Russell Berry is the best. He always treats me professionally and he thoroughly explains whatever service is needed and why. I have also been pleased with the adjustments made during and as we transition through COVID 19. Thanks for Russell and the Lexus service team for their work and treating customers with appreciation. The cars are good, but it is the service experience that promotes my loyalty to Lexus.

Very accommodating service. Excellent turnaround and courteous service representative, Cameron.

Chris Ashley is amazing- I can’t tell you what his days off are because he answered my call every day. He is knowledgeable and quick to answer. A+ All around.

I appreciate the serve from Kyle Derm. He has been my service representative for more than 10 years. High quality care and attention to details is what i receive.. Love Lexus Loaner Program while my car is serviced. Allows me to keep my schedule while my vehicle is getting a good look-over!

This is my second Lexus car and without any doubt, I wanted to go back to Joe Ward. He is a very patient, understanding, polite, accommodating, and not pushy. From the beginning to the end, he gave great quality service and he is very thorough. Lexus is very fortunate to have an employee like Joe Ward! Job well done! Thank you very much.

When we arrived not a single employee was wearing a mask - despite raging COVID cases in Austin at stage 5. When we asked for the staff to wear a mask when engaging with us the attitude was reluctant and menacing. Treat your customers with more respect!

Great customer service. Renting their loaner vehicle was a seamless process. And they fixed my car.

I’m a firm believer that God orders our steps and directs our paths. He loves us so much that He will place people at the right place and at the right time when we need help! On October 9, 2021, I did not know that I would end my day at Lexus of Austin, but God knew! My sales experience was truly ordained by God! God went before me and placed the following people at Lexus of Austin just for me: Lauren Laxton, Randy Hoff, Matt Rutkowski, and Andrew Mwaja to make purchasing my brand new Lexus a phenomenal experience and one that I will never forget! When God shows up, He shows out and everything flows perfectly! These God sent people were truly amazing, helpful, and encouraging! They treated me like royalty and the sales process from beginning to the end was impeccable! I thank God for their expertises and my awesome experience with them!If you want the best experience see Lauren Laxton, Randy Hoff, Matt Rutkowski, and Andrew Mwaja!

The service and customer service has always been great.

The service is excellent and very efficient. The only thing that could have been done better was the carwash. The interior was well vacuumed and the exterior was good except the bugs on the front of the car could have been washed off and the front windshield on the inside had been wiped with a dirty rag leaving it smeared.

Marco was great! He totally understood what we were looking for, and gave us a pleasant purchasing experience.

Started off with no explication of why the only 3 times I got an oil change it was different amounts all 3 times, then used 2 different credit cards both approved and deducted on banks end to then hear it happens a lot and you need to call the bank, called the bank and they told me the same thing I told the dealership, it was an error on Lexus of Austin end. So I had 2 transactions paid for so I had to sit another 45 minutes in the dealership until Lexus decided to cancel the transactions and run my card again. To say the least I spent 1 hour at a dealership unnecessarily and being told absolutely false information

I moved here from San Antonio and was concerned about going to a new dealership to get my car serviced. I have Great relationship with my advisor in SA and wasn’t sure I’d get the same here. Jorge Morales quickly put my concerns to rest. He took really good care of me. I think I’m in good hands.

Everyone was absolutely wonderful, very nice, fast response for such a late notice since I was in from out of town. Hannah was the service advisor who was took care of me and she called me the same day and went over the details of the work I had done which was just a recall but the mechanic took the time to do a quick run o we on my vehicle so I knew what will need to be taken care of before to long. I was highly impressed

Jamie, had my recall FINISHED IN A FEW HOURS H WAS ALSO ABLE TO DIAGNOSE AND FIX AN UNUSUAL PROBLEM with the ac with a software uipdate, he provided me with a ride home and even delivered my car to my house, great service from a great dealership and great person, he is management material for sure

Marco made my purchase of used Tundra truck a simple & easy process. Recommend Lexus of Austin for having high quality used vehicle inventory.

Stay away from this dealership. I was there yesterday to checkout, whoever the bald guy at the front was very rude, I went to another building the salesman took less than 30 secs did quick search on his phone and said Lx350 and LX450 are very similar, he seemed to have gotten really upset when I asked him that I wanted to take a look at the vehicle, I wanted to test drive but after the experience that I had so far I backed out.Overall terrible experience, I went to Acura and loved the car and the dealership. Few other people complained about the same on this dealership and they are spot on.

The oil change and assistant service was overall good and nice. But, I have been waiting for more than 20min to get my car back after I paid. I finally got my car back after checking them out whats going on. Otherwise, I felt I might be waiting for all day long since nobody was concerning unless checking them out.

Being new to Austin Lexus this was my first service experience. I was impressed with how smoothly the check-in and loaner car pick up was allowing me to get to the airport on time! My car servicing was completed the next morning ahead of time! ...and their complementary iced coffee was the best! Dr B

Lack of communication between different departments caused delays in me receiving my vehicles. Additionally, when I requested the vehicle be detailed, I was questioned to me wanting it done instead of it being done and not waiting and constant asking of it to be done. Overall, good experience, but communication needs to be improved and more prompt attention to customer requests.

I recently had the pleasure of working with a sales rep from Lexus Austin, by the name of Marco Routledge. Marco is a fantastic salesman. He guided me through the selection process and I never felt pressured at all. After several details were ironed out I bought the Lexus and have likely become a Lexus owner for life. The friendliness and professionalism is at its highest level at this dealership. And the dealership is nearly immaculate. I recommend this dealership to anyone interested in buying a new or used vehicle of ANY Maker!! Two thumbs WAY up!

Best customer service. Timely. Efficient. Just an overall fantastic experience purchasing my vehicle!

Lexus remains the best model for car service of any dealership we’ve ever used.

I know there is shortage of vehicles due to chip shortage and also huge demand for vehicles; that doesnt mean you treat your customers poorly. The salesman that was assigned to me, doesnt care about the customer. When I asked him about the differences between premium package & luxury package on RX, his answer was, it is all on the website. I asked him for test drive of the vehicle, he gave me 2020 model and said there is not much difference between 2020 & 2021.... Well I am taking my business else where, Lexus of Lakeway. The sales lady there was very gracious and took time to explain things, offered the 2021 model for test without me ever asking me for it. Its difference of day and night !!!

I recommend Lexus of Austin. My experience was perfect with them, Roberto Ayón responded all my questions during the process .

Can’t say enough about the customer service now at this Lexus dealership. They went above and beyond to solve my problem on my 2013 LS460.. Love my car and so happy the issue with the valley plate could be resolved. 75,000 miles and still a fantastic car! Thanks to Michael Capps and Penny Boo, I hope to get another 75!

I love the Lexus service. It is normally top notch. However, yesterday, I was in line in my car at the service area and had to wait 18 min. in my car in line to get checked in, which is unusual. People that got there at the same time as me, and behind me, and on side of me all got checked in before me. Me and my car got overlooked. It seems they should take first come first served.as a rule.

As always, Jamie was great.But … it appears that the dealership has downsized the support staff. Checking out took longer than usual

Excellent service, high level of professionalism. Matt is a great asset.

Thank you so much lexus of Austin!!My sales person Nicco Azari was in amazing sales person . My wife is a very tough person to do business and Nicco was very professional and any levels ..normal me and my wife we drove to Houston to find better deals. But this time we stay local and lexus of Austin give us the price we want to pay .Deal was done and half day !!!Love itReally happy with the all experience!!!I will totally recommend this dealer,Honest people, nice inventory, place is extremely clean and everybody is very friendly!!!

Exceptional service as usual. Lexus of Austin implemented a new sign on cell phone to approve service instead of signing on service writer’s tablet. They didn’t notify me and it was at least 30+ minutes before I looked at my phone which delayed the start of my service.

Great service by great people, special thanks from great Billy, helpful, professional, experienced and great man, he helped me find the car I wanted, stayed late to the point he was the last one to close the gate, called me back in 2 days if everything is okay, thank you Mr. Billy we will definitely want to see you in the future!!!

We are so glad that we visited Lexus of Austin when we were still window shopping for a vehicle. We approached Mr. Mike Gruver and from there Mr. Gruver provided us high level of assistance, very patient, knowledgeable and made sure all the boxes are checked during our visited. Mr. Tom the manager, Mr. Matt from finance and the tech people were very helpful and catered us very well. They our not just about selling vehicles but helping every customer to take home a vehicle that fits their needs and budget. So we ended up taking home two vehicles. I highly recommend Lexus of Austin and ask for Mr. Mike Gruver.

I had a fantastic experience at Lexus of Austin service department! Cameron was a terrific service advisor and all of the people that helped me were amazing and very friendly, knowledgeable and helpful!

Pleasant experience having my Lexus serviced. Nice lounge with refreshments while you wait. Everyone was cordial. Leo Ruiz was very professional and ensured all of my requests were met.

Staff was friendly and accommodating. Quality products.

Unfortunately, I have not had a good experience here at Lexus Austin. They have not been flexible, have never offered to take a test drive to help troubleshoot issue, rarely have a loaner available. I love my car but disappointed in service dept

Love the people at Lexus service department. Cameron is wonderful Such great care and customer service. Very welcoming and friendly! Thank you Lexus of Austin!

From beginning to end, the staff was AMAZING! I was in and out in less time than anticipated. George was very helpful and super attentive to all of my needs. I was very impressed with the customer service. My first visit with my Lexus and I am glad I chose to get the service done here.

Service team is top-notch!!! We were traveling and had to get a new windshield in Waco. The company did not do a good job and on our way to Austin one of the side brackets blew off and the wind was coming in around the new windshield. We showed up at the Lexus dealership in Austin with a mess of a windshield and needed a quick solution to allow us to drive back to Kansas City. Cameron worked with us to give us a quick and good solution to allow us to make it back home. He worked with their glass professional to fix the issues to the beat possible scenario give we did not have time to order a new glass. This was amazing service and required thinking outside of the box! Nicely done and a big thanks to this team.

We have bought several Lexus from Randy Hoff and would not consider using ANYONE else, he is the absolute best!!

I had a wonderful experience working with Paul Sakahara at Lexus of Austin to purchase my new RX450. Paul was very helpful, informative and patient with my many questions throughout the car buying process and did a great job of managing expectations and being realistic In what to expect with low new car inventory and production immediately following the lifting of Covid restrictions. Through Paul and management’s ongoing efforts, I was able to get the exact car I wanted. I also had an excellent tutorial session with Kareem on the features of my car and how they worked when I picked it up. Follow up calls from Paul to be sure I was happy with the car and didn’t have additional question were very much appreciated. I couldn’t be happier with my new car, thanks Paul, Kareem and Lexus of Austin!

Sales Manager Jeff Pray made the difference & has earned our business on this and our next vehicle purchase…well done!

I’d left my car for service and got a loaner. I had soo many errands to run and I was running behind schedule. The service center was closing at 6 and I was just minutes from NOT getting my car back. I called and said PLEASE PLEASE… just give me 5 extra minutes. I have to get my car because i have to pick up my dog since I’m not allowed to put him in the loaner. I never got all their names but there were 4 people that stayed a few minutes longer starting with Ms Linda who took the loaner when I got out…a younger Latino gent held the door for me( I was limping) and young Black man at the desk with a Blond haired lady as well, who walked me out after I paid. You may not realize that small things like that matter but those small things make other things happen. You guys made my day. You guys ROCK!!!

Cameron Pugh in service was awesome and took care of my car service needs and recommended to keep an eye on some items.Also, glad to see the coffee, lemonade back.Thank You, Lexus@Austin. You guys nvr disappointed us in 6 yrs.

This was my second Lexus purchase from Austin Lexus and that is because they’re good people selling quality cars.

Walked in, asked to see a car. Brief chat with sales team, took for a drive while they worked trade offer and final offer. Came back after less than half and hour and then decided to buy after asking a few questions. In and out quickly. No pressure. Good interest rate. Knowledgeable staff. From sales to finance to car presentation. Even the person who helped remove our license tag, without being asked.All good, nice, professional staff. Great experience

We are a Lexus family and one of the main reasons is the service provided. We needed a part that was on extended back order (as in several weeks) and Jamie had us set up in a loaner immediately, plus kept us informed on status with periodic phone calls throughout the wait. And then much to our delight, the part came in earlier than expected, and Jamie had us ready to roll the same day. We’ve been customers since 2007, and it’s because of the “Jamies” we have worked with at Lexus of Austin. It makes a difference.

Honest, straight-forward, and great prices. I found the exact vehicle I wanted, test drove it, and got a price that was lower than the offer listed on the Lexus national sales page with no trade-in or extra negotiations. The sales and finance staff are very friendly and helpful. The quality of car and ease of purchase have earned my business as long as Im in Austin.

Making a service appointment was EEZEE! My service was done very quickly. My wife loves her Lexus. I love it too - when I get to drive it. Happy wife, happy life :)

Consistently professional and great customer service.

Service is always fast and friendly.

Dont come to Lexus of Austin for a battery replacement. Warranty on the battery is tricky and lots of trouble. Lexus is a great car but the service here is not great.

Súper efficient and organized. Professional and friendly. Able to drop off my car for service, get a loner and be on my way in 20 minutes. The communication is outstanding every step of the way!

Michael Capps is a master at his craft. He breaks everything down in language I can understand & always shoots me straight.

I wasnt even going to buy a car, but Jenny took me for a test drive and Ihad to take this 2021 IS350 F Sport!!! Im so stoked!!! Thank you Jenny!!!!!