Had an appointment for simple tire rotation. Through appointment meant some type of priority to get in and out quickly. Learned that appointment is really just a drop off time and was told it would be a couple hours wait. Appointment seems like a misleading term they are using.

The check engine light came on for our vehicle. They told me it costs $100 to hook it up to a computer to understand the error code. This Firestone has a coupon on their website that reads, Check Engine Light On? Free Code Scan. I thought, thats great, its just what I need. When I go pick up the car, they tell me all that coupon is good for is a scan using a small machine that gives them a diagnostic code. Understanding what that code means takes a technician to diagnose, so there is a full charge. I asked what is the coupon good for? Shouldnt I be discounted at least the scan portion of the diagnosis? Nope -- the coupon is a total scam. They charged $107 for a computer scan - I will never go back. Beware of this location and any special offers. Very misleading.

Awesome work. Good deals. And pleasant service. I would shop here again. I’ve been a die-hard Discount Tire customer, but my experience here has changed that.

Glad I chose these guys. Great professional service.

Quoted $1900 for a strut replacement when only a bolt was loose. $75 to right and diagnose elsewhere. Also highly sexist with a lot of ‘young lady’ and ‘honey’ plus touching in a pandemic. Do not use this shop.

Ed is the man! Really appreciate the Firestone team for taking care of that slow leak tire. I showed up at 7am and he got me in and out. Many thanks!

Very professional crew. Fixed my car up so it runs like new.

My spare tire went flat four miles away from firestone. I hiked to the auto shop and they were quick to get the new tire shipped from Leander. Within 2 hours they had arranged for me to pick up my flat tire, ship a new tire to their shop and gave me a ride to my vehicle so that I could put my new tire on. They went the extra mile and got me back on the road faster than I could’ve expected. Excellent customer service!

Customer service was great! However, they attempted to charge me nearly $1,000 to replace my rotors AND brake pads. I took my vehicle back to the Mercedes-Benz dealership, which inspected the vehicle twice. The rotars did not need to be replaced. The dealership ended up charging me $365 + tax to replace my brake pads, which was the only work needed. I did not appreciate Firestone trying to charge me more than double the price of the Mercedes-Benz dealership for unnecessary services.

Jim was really helpful and informative with the tire selection process. We arrived late in the day after a sudden tire puncture and self changing to the spare so left the vehicle overnight. It was ready at the promised time the next morning.

I went there today at a random super busy time expecting to wait forever! But to my surprise I was in and out in 30 minutes. The awesome guys that helped me also saved me $60. Yayy!! I will ALWAYS go back for all my future car needs! Thx FIRESTONE!!

Amazing Team! My go to for tires & service!

They act like they are out for your best interest by being personable and telling stories, but they are only OUT FOR YOUR MONEY!!!! They wanted to charge me $300 for a new battery without informing me that I had a AAA battery in my car that was under warranty. When I asked what the date was on my battery he said, I dont know. When I asked what kind of battery I had in my car he said, I dont know. My car (a Volvo) has the battery in the trunk with a cover that takes 3 screws to get out. Its not easily accessible or I would have looked myself. The date and AAA sticker are clearly labeled on the battery. If I hadnt been persistent with my questions, I would have been ripped off! AAA came out to my house, tested my battery and alternator. Then replaced my battery for $100. AAA all the way! Firestone got $20 from me for testing my battery and two wasted hours of my time! Never again Firestone!

I had an unplanned maintenance issue on the road and had no choice but to get the car serviced. The job was done correctly and as promised. Im glad I dont live there because the cost to do a simple job was extremely HIGH or maybe they had a captive customer.

Ive come here for tires and a battery, and the prices have been decent. Make sure to look on their website for coupons. The few times I have been, I had great customer service.

Consistently these guys give great service and quality. They are very busy because it. So I am willing to wait for an ethical good quality reasonably priced service. The cafe across the street is super good if you get to wait and tiff treats is nearby score!. Your car is worth the time they take to do it right everytime.

Broke down in randalls parking lot 50 yards away from the establishment.Firestone at Steiner Ranch thought that I was asking too much when i requested a hand in getting it pushed downhill to there garage. I mentioned i fully intended on repairing the vehicle with them and still no help.Great Guys at Firestone, really. Ill be taking my business to Sun Auto whom is offering free diagnostics to help customers during the covid-19 pandemic. THIS is an example of good guysFirestone wont even help you get your car to there shop in the same parking lot to pay them money to repair it. Im baffled by this must be nice to be so close to the Steiner Ranch community to treat us like trash.

Great place! Ive been going here for about 3 to 4 years now. I take all my vehicles from routine oil changes to repairs as well (BMW Nissan Infiniti). Ed and the rest of the staff are always helpful.

Every time I take my car some where else other than this Firestone for service or maintenance because I am in a hurry or something, I always regret it. The mechanics here at Firestone really know what they are doing even more than my car dealership. Their customer service is above and beyond, they never try to up sell you, are totally honest and can really do a wide range of maintenance and repairs the right way the first time. Twice I have had to take my car to Firestone to get it properly diagnosed after 2 other places didnt know what they were talking about. So nice to have such a jewel of a place right here in our neighborhood! We really are so lucky. Sam, one of the managers at Firestone is super nice and really takes the time to make sure you are happy and taken care of. Cannot recommend them enough. 😀

I was told over the phone that they would patch my tire for free, as it was purchased there.When I arrived, they were very rude and tried to go back on their word. Finally was able to convince them to be honorable when, surprise surprise, they were suddenly unable to patch my tire and wanted to charge an extremely high rate for a replacement. (I recently had 2 tires replaced at the BMW dealership so I know how much they go for.)Needless to say, I left and took my car for a second opinion. $15 and 10 min later I drove off with a nicely patched tire, easy breezy.Moral of the story? Never using Firestone tires again.

I have been going here for years. Ed always makes sure I have what I need. I had a full flat yesterday and got my car towed there. My tires are an unique size and they usually have to be ordered. He found me 2 tires and had them shipped same day for me. Great service and saved me in my time of need

Ed and his boys run a very good shop. Very easy to work with, reasonably priced and they set accurate expectations on cost and timing. I have never had to return the vehicle because of incomplete or shoddy work and I have logged over 100 transactions since they opened. Highly recommended this place even if you dont live in the area.

I have been here twice. The first time was because I needed to get an inspection for my car registration. The process was very long and they seemed like they didn’t even want to be there and made me feel like I was bothering them by giving them business. It was a very hot day so I gave them the benefit of the doubt. However I went back a second time with a friend and the same people were there with the same attitude. After we talked a little while they started to tap into their customer service but we ended up leaving because the wait time was way too long. I won’t be going to this location again.

Kenny was beyond awesome. He worked with me on some serious repair work within a budget by calling in some favors. I cannot express my level of gratitude and gratefullness for the care, concern and professionalism shown to me during this visit. The Lead Technician and Store Manager are equally awesome. Thanks guys for getting me out the door safely and with dignity and pretty darn fast....God Bless.A more than satisfied and trusting customer always!

Great staff

Friendly, professional and provided me with honest advice on my car. And I really appreciated the discounts.

The service at this location is excellent and I cannot think of any occasion where they didnt beat the dealership in pricing for maintenance on my truck.Follow up: Realized that this review is 2 years old (its now 2021). This is still one of the only places I trust to work on my vehicles, great folks.

If you are an Uber driver and you have account with caradvisor make sure that when you go to the shop let them know that you made an appointment through caradvisor and most important that the staff in the shop make the transaction through it and you payment and all of the services goes through the program (you dont pay nothing at the shop)because you received the discounts. The staff didnt do the application through caradvisor and I paid on the auto shop .....then I concerned about it and they fix it back and gave me the refund and make the paperwork through the caradvisor program.....be careful....I dont think I wont be going there again

This review has been a long time coming. I got a puncture in one of my runflat tires, and (since theyre run flat) I drove quite a few miles before the TPMS sensor alerted me to it—placing extra stress and wear on my other tires and basically ruining my alignment.Sam got me taken care of super quickly, transparently telling me what the issues were and what services were required to fix them. I showed up unannounced on a Sunday and my tire had been replaced, my wheels aligned, balanced, and rotated before the end of the day. Overall, I thought it was fairly priced and a smooth experience.Plus, since its in a nicer part of town you can walk to a nearby coffee shop or grocery store without having to look over your shoulder. Kudos to the Firestone team, Sam especially!

These guys get 5 stars because of their commitment to customer satisfaction. I have been a happy customer for the nearly 3 years I have been coming to them.They have reasonable prices, stand behind their work, dont try to up sell .If there is an issue with their work, which is rare, they will make it right.Cant say enough about them.

My three week old tire got a puncture in the sidewall and the manager there Sam got my tire replaced asap under warranty. Excellent customer service! Will highly recommend to my friends and family.

We were just leaving the area after visiting family to head back to Minnesota and had a nail in our tire this morning. We stopped and the service was fantastic. We were on our way again within 30 minutes. The staff was so kind and helpful. Thank you so much!!!

It was Definitely a Fabulous experience. I called at the last minute they were kind enough to squeeze me in.😊Pretty Awesome.

They are honest with us a huge plus to a person who knows nothing about cars

Expensive, also will not work on anything if not bought from Firestone

Friendly great service Ill definitely be is using them for all auto needs

I went here because I had a flat tire and it was the only tire place open on a Sunday. When I arrived, I was informed that because I had used Fix A Flat to inflate the tire in order to drive to the store, the personnel couldnt even look at the tire--the only solution was to spend about a hundred dollars on a new tire. Now maybe this is Firestones company policy, and thats fine, but the salesperson presented the information in such a misleading way--saying he didnt even know why Fix A Flat was on the market, that it completely ruins tires--that I felt he was trying to take advantage of me.Anyway, I waited a day and took my car to a local tire shop. They fixed it no problem. Take everything you hear at this place with a heaping helping of salt.

So apparently payroll pays these guys to chill for the last 15-20 minutes. I was told to go next door to the Randall’s and put oil in my car last night. While everyone was chillin smoking and waiting out the last hour of work. I should’ve known from the reviews that they don’t want to help anyone here.

Sam & the rest of the Firestone staff were amazing!!! Ordered new parts and had them delivered to the shop in less than hour to insure our safety while driving are vehicle at no charge!!! Clean and comfortable waiting area... i will be back every oil change & tire rotation!

Thanks to fire stone they treated us so nicely they were about to close on a Sunday and they did not complain the guy in service helped us and was very kind I had a very bad tire and luckily they were the ONLY place open. They got us ready quick and fast and I greatly appreciate the fact that my kids were already tired having to travel more than 300 miles back home they did not complain of crying kids...... Thank you

I came in there just a few minutes before closing and Jessie was able to help me in the most outstanding way and I will come back just because of her.

I’ve taken my car here several times now and am happy with the last two. Sam helped me today with my oil change and tire rotation service. She was extremely polite and professional.

I came in on 7-15-14. I was looking for a specific set of tires that were being discontinued. This store happened to have the last set of four tires around town. I took a 30 minute drive to get here. Now, the store is pretty quiet. The waiting area is the same as all other firestones. As soon as I walk into the store, a manager takes my order. I Order the tires and an alignment. He asks for my keys and I notify that I will be waiting at the store. After 3 hours, I got a brand new set of tires, an alignment and the manager went an extra step to notify me of my dying battery. I deny the offer because of my lack of money. Overall good Manager experience. Technicians seemed to be in a bad mood, but after getting lunch, It was all smiles. I could understand that. Anyhow. Once again Firestone kept me happy. Now to burn those tires on the track!

I have come to find that many business have managers that shouldnt be managers. This place is one of them!!!

Never write reviews, but had to here. They have been great every time I have gone in and they are always quick. Thanks!

I got a flat tire and they didnt try to upsell me at all, even though my tires are closed to needing to be replaced. The staff here is trustworthy and honest, and I very much appreciate that in a car shop. The waiting room is nice and clean. Oh, and how nice that they had a toy box for my 2 year old to get into!

Great service and honest group. The team went above and beyond allowing me to save a good chunk of change replacing my throttle body. They earned my respect and loyalty. Thanks Firestone.

I brought my car in at 9:30am to get my tire with a nail in it patched. I was quoted that it would be done by 4pm and when I showed up at 5:45pm, I was talked to in a rude and degrading tone. I was asked if I had gotten a phone call confirming that my car was ready, when I responded saying that I did not but assumed they would keep to their word and be done by 4pm I was given the most disrespectful look. I then asked what time it would be done and the man, again in a degrading tone, told me it would be done by 5:00pm, but it was already 5:50pm. When I told him the time he said it would be done by 7:00pm. I arrived at 6:42pm and my car was ready. The woman I spoke to informed me that the nail was close to the edge of the tire and that it might not stay. I am a single mom of an 11 month old, and being stranded on the side of the road with a flat tire is the last thing I need.I did not appreciate being spoken to like I am stupid just because I am a woman. Although Firestone is a convenient location, I will take my family and I will be taking our business to Discount Tire where I am treated as an equal and spoken to in a respectful manner, the prices are so much better, and where they will return my vehicle to me in a timely manner.

Received a quote, agreed, set appointment for two tires. Model quoted wasnt available locally. Next model up was in town. They ordered the tires from another store, installed the two tires, with road hazard and checked the alignment for the quoted price.I dont understand why car manufacturers use Freaking Hard to find sizes. Why in the world put 20s on a high-end cross over? If we had needed 4 tires it might have been easier to buy 4 wheels & tires.

My land rover discovery 2 had a failed water pump, was fixed in Houston TX 3 months ago. It failed suddenly on my way to our sons violin class. Luckily i have 2 yrs warranty with Firestone complete auto-care.Had the car towed to this store because its close to my home. They replaced the water-pump for me, no charge. They also cleaned the car and fixed my tricky ignition key without any charge.Thank you so much! I will definitely recommend this shop.

I WISH I COULD HAVE LEFT ZERO STARS!!! MY EXPERIENCE HERE WAS TERRIBLE I GO IN AT 9am FOR 2 NEW TIRES AND A OIL CHANGE HE TELLS ME IT WILL BE READY BY 1:30p CONSIDERING I HAD AN APPOINTMENT AT 2:30 I GET THERE AT 2, 30 MINUTES AFTER THE PROMISED TIME I WAS GIVEN AND MY CAR STILL ISNT READY NOT ONLY IS IT NOT READY BUT THEY HAVNT EVEN STARTED YET!!! 😤 SO IM WAITING AND WAITING CALM AS POSSIBLE AND THEY COME BACK OUT AND HE TELLS ME ALL MY TIRES NEED TO BE REPLACED 😐 SO I GO AHEAD AND GET THEM ALL REPLACED! ITS NOW 4:30p AND THEYRE FINALLY “FINISHED” I GET IN MY CAR AND THE OIL HAS NOT BEEN CHANGED!!????? I GO BACK IN TO LET THEM KNOW AND HE TELLS ME ITS ANOTHER 45 MINUTES FOR SOMETHING THEY FORGOT ABOUT!! So yea worse experience ever 👎🏽

I use this place regularly

Not a fan of Firestone due to past experience but was overwhelmed by the level of service, attention, and great attitude at this location.

Ed, the managing partner, is awesome and these guys always take care of you. Neighborhood shop that treats you like neighbors

Excellent customer service and helped me with an emergency issue and didnt charge me a dime

Great service and great customer service most of all, great sense of humor. Awesome all the way around!

The staff is rude. They are not respectful. I have unfortunately been stuck taking my car here more than once and they consistently try to sell me things that I dont need or want. And they are not respectful of my time as I wait for my car. After this, I will not be back. I am not sure if the rude treatment is because I am a young woman but it feels like that is part of it. I will take my business where I am treated well.

$2000 repair including tire rotation. The price was a couple hundred cheaper than the dealership, but when they rotated my tires they took my wheel lock key out of my glovebox and never put it back. Stopped by to talk to someone and they said they always hand it to them in person when they give them the keys, which is total bull. This was literally the first time Ive gotten my car fixed somewhere other than my dealership, and I dont think Ill be returning here again. The $200 or $300 you save isnt worth the hassle when they screw something up and take no responsibility. They even had the balls to tell me they can fix it for more money instead of apologizing. Instead of trying to resolve the problem, they just tried to find a way to get more money.

Made an appointment well in advance. Showed up on time and was told an hour and a half for 4 tires and an alignment. 3 hours later it is done. I was also in the waiting room with a gentleman who came in for them to look at a flat and they told him no problem it would be done right away. Over an hour for him as well. First and last time I come here.

Very happy with their great service and kind respectful attitude.

Great courteous and fast service.

Horrible!! I got a quote from James for tires. I ordered the tires and came in. I was informed it would be an hour and half wait time. After an hour and 15 minutes waiting, I call them for an update and they tell me they ordered the wrong size!!! They literally wasted my time!! Not once did they apologize or even offer discount for my inconvenience.

Great bunch of people in there you also get a oil change their and theyre very courteous you need air in your tires they will check it out for free no charge

Dropped off a flat tire at noon to get it patched, and after 3 hours of no response I called to make sure everything was going alright. Sally answered the phone quite rudley, said it would be about 6 oclock. I decided to go in and just say forget it, and the man who went to get it for me was quite rude as well, repeating that it would be done by six. From now on Ill be using discount tire on 620, as a simple tire repair shouldnt take 6 hours to complete.

Called in and made an appointment to get a lifetime alignment after replacing my front lower ball joints. Waited an hour in the waiting room while my car sat parked in the parking lot. After an hour, I asked if they were going to start working on my car soon and they said it might be a little while because they are busy and I should call and make an appointment for faster service. I informed him once again that I had made an appointment over the phone earlier that day and he said he would check on my car. About 2 minutes later, they pulled my car into the alignment bay. After about 15 minutes the employee came to show me the results of my alignment and said that they could not correct the positive camber on one side because it was an older vehicle and the body was out of shape from years of driving. The toe adjustment was corrected on both wheels, but the camber was the same on one side and 1/10th of a percent on the other side. I went home and check the suspension for any suspect parts that could be causing my poor alignment and found nothing. Over the past 3 months, the car started pulling to the side more and the wheels started shaking. I thought if I replaced the top strut mounts with adjustable camber plates, then maybe I could get some more negative camber to correct the issue. As I was dismounting the lower strut mounts to install the new camber plates, I unbolted the lower strut mounts and decided to play with the adjustment to see if I could get it to fullest negative camber. I had marked my strut mounting bolts before doing the ball joints as to not affect the alignment and I noticed that they were both in the same position I had marked previously. I loosened both nuts and turned the camber bolt to see if I could get any more negative camber. The adjustment was all the way at the positive camber adjustment, so I adjusted it 180 degrees into the negative camber position. My car is no longer out of alignment, but one of the front tires is totally bald on one side and the rest of the tires are at about 70% tread. This is unacceptable that the camber wasnt touched at all and that was the sole reason I brought the vehicle in initially. I feel it is also worth mentioning that the previous owner had a lifetime alignment done at a Firestone near San Antonio before and this was the same adjustment that I marked before I replaced the ball joints. He had new tires installed at the time of the alignment, so Im wandering if he had the same issue as me. I cannot say for sure, but is seems worth mentioning for this review. If I wanted such poor service, I would have done it lazily myself on my steep driveway with a scissor jack and the tire under the car in case it fell of the jack. That only took me 15 minutes and the car tracks almost perfect. I suspect it is not perfect because of the unevenly worn tire. Next time, I will just do alignments at home and make small adjustments as needed. Sound tedious, but it pales in comparison to sitting in a waiting room for two hours and getting charged over two hundred twelve dollars for a toe adjustment. I feel as if I got swindled.

Excellent service and quick repair

Very nice facilities and professional a great bunch of guys

Called spoke to sam about getting alignmint done 1:15 pm. Sat jun 9 - sam responded by telling me wouldnt be able get it done today i asked for appointment to be made and she/he said they can on tuesday ... Im calling on saturday ...

Just had a fellow teacher tell me they had a great experience, Truthfully, a breath of fresh air in a day when very few people are customer oriented and knowledgeable!

Horrible customer service and very overpriced. Do not recommend.

Replaced my run flats on my SRT with Hankooks. Firestone handled the process fast and well within what I had hoped to spend. Top notch service at a great price.

I called around to several places to price tires and Firestone gave me the best price. They were friendly and helpful.

Way over priced for painfully long service that any other place would do in half the time. Never again will I be going here just because it’s close.

I have made an appointment in advance and even like that I was waiting for 45 until they work in my car

Your drivers are very wreckless. I was driving on 620 & I got infront of a little colorado from your store he was about a mile away then after him getting closer & he speeds up cuts me almost hitting my viechle.Last numbers of licens palte was 3786 Inthink.

Theyve always fixed my car right!

Quality work at reasonable prices. Theyve done my tires, breaks and wheel alignment

On this visit I got an oil change and a state inspection. Service was fast and friendly.

Great service, I always take my car to this place. I trust them with basic auto mechanic work.

Anytime I have to deal with automotive care, I cringe. The team her makes it a lot less painless and offers good advice.

Didnt end up needing service but Sam is amazing! Really helped me in a stressful situation

Ed always gets my vehicles repaired quickly and correct

They fix my battery

Helpful people and very professional.

Mediocre customer service and a lack of understanding of how appointments are supposed to work.

Tude

Love Ed and his guys

Great service, great people

(UPDATED 10/19. After going here since they opened this location, I have recently had several terrible experiences culminating with an attempt to rip me off for $1,500 on an unnecessary repair and a lying sales advisor. I took it to another mechanic, who fixed it for about 1/10 the cost.I will not return to this location.

Great stuff and service

Sam always takes care of the entire family

Horrible waiting time

Professional and fast service

A total joke of a business